Shopify POS Review

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Date Established
2005
Location
Canada

Highlights:

  • Reasonably priced
  • Excellent customer service
  • Robust reporting and CRM features
  • Sleek, easy-to-use interface
  • Multiple sales channels
  • Syncs instantly with Shopify eCommerce

Overview:

Currently one of the most popular online sales platforms around, Shopify has been a major player in the eCommerce industry since 2005 (see our review of Shopify here). Though the company owed its initial success to online sales, in 2013 business founders Tobias Lütke, Daniel Weinand, and Scott Lake decided to branch out into the world of brick-and-mortar retail. Really, in light of Shopify’s overall achievements, no one was surprised that they wanted to stake a claim in the POS market as well. The step made perfect sense; Shopify already had a large pool of existing clients to sell to, and a POS add-on would have the potential to reach thousands of new clients.

Offering a reasonable pricing structure, intuitive design, and thorough customer support system, Shopify POS has taken the small business world by storm. Like its parent software, this app is easy to navigate, easy to set-up, and easy to use. It is, however, created specifically for retail and does not have quite the functionality you would expect from a high-level POS system.

Shopify Point of Sale can be sold alone or as an add-on to an existing retail website, and it syncs automatically. It has a great selection of features and allows you to do anything from uploading and managing inventory to manually adding products and photos. You can also use it to export reports, create gift cards, manage customers and mailing lists, accept multiple payments and tenders, and manage your staff accounts.

Don’t have time to read an entire review? Take a look at our top rated Point of Sale solutions for a few quick recommendations. Every option we present here offers excellent customer support, detailed user interfaces, and easy-to-use software, all for a reasonable price.

Get Started With Shopify POS

Pricing:

There are five pricing options:

Lite Plan, $9/month

  • No online store
  • In person credit card rate of 2.7% + 0¢
  • Unlimited products
  • Unlimited devices
  • 24/7 support

Basic Shopify Plan, $29/month

  • Online store
  • In person credit card rate of 2.7% + 0¢
  • Online credit card rate of 2.9% + 30¢
  • External payment gateways rate of 2.0%
  • 2 staff accounts
  • Unlimited products
  • Unlimited devices
  • 24/7 support
  • Facebook, Pinterest, and Twitter sales channels

Shopify Plan, $79/month

  • Online store
  • In person credit card rate of 2.5% + 0¢
  • Online credit card rate of 2.6% + 30¢
  • External payment gateways rate of 1.0%
  • 5 staff accounts
  • Unlimited products
  • Unlimited devices
  • 24/7 support
  • Facebook, Pinterest, and Twitter sales channels
  • Professional reports
  • Abandoned cart recovery

Advanced Shopify Plan, $299/month

  • Online store
  • In person credit card rate of 2.4% + 0¢
  • Online credit card rate of 2.4% + 30¢
  • External payment gateways rate of 0.5%
  • 15 staff accounts
  • Unlimited products
  • Unlimited devices
  • 24/7 support
  • Facebook, Pinterest, and Twitter sales channels
  • Gift cards
  • Profession reports
  • Advanced report builder
  • Third-party calculated shipping rates

Shopify Plus

  • Shopify Plus is the Enterprise solution for large scale businesses. For more information about this plan, you will need to contact Shopify.

The prices listed above do not include state sales tax. Shopify also offers a 10% discount for those on an annual plan and a 20% discount for those on a biannual plan. Each pricing level also has the option of adding the “Retail Package” for an extra $49 a month, which basically includes hardware integrations and some extra features like staff accounts and register shifts. Shopify offers a 14-day free trial period. No credit card is required for the trial. You don’t need to sign a contract at any point, and there are no cancellation fees. The Shopify pricing page states that these prices are valid until April 11, 2017.

Cloud-Based or Locally-Installed:

Online stores and inventory are web-based, hosted on Shopify’s servers. However, when you log in to the POS app, most of your data is downloaded and stored on the iPad itself so you can still process cash transactions without an Internet connection. You cannot, however, process card transactions or access your customer database, meaning you can’t assign a customer to a transaction without creating an entirely new profile. Also, you can’t access the POS at all if you lose your connection before you get the chance to login to the app. And if you log out of the app before the connection is restored and the app has a chance to sync back up to the cloud, you will lose all of the transaction/customer data you collected during the outage.

Though this level of offline functionality isn’t stellar (compared to Shopify’s competitors), it’s decent enough that you should be able to function pretty well during a standard Internet outage.

Specific Industry:

This app was created specifically for retail and has not been expanded for use in the food service world. If you are a restaurant or bar owner looking for a more appropriate POS system, take a look at our restaurant POS reviews.

Specific Size of Business:

Shopify POS is optimally designed for small to medium retail business, though it is reaching out more and more to larger organizations (thus the Shopify Plus option).

Hardware and Operating System Requirements:

If you are using the POS system solely for your brick and mortar store, all you will need is an iPad.
Technically, you can set up your online store with an iPad as well, so long as you have an Internet connection and a web browser. Without a computer, however, you can’t import inventory to your online store or even export reports. This makes relying solely on an iPad unpractical. Shopify provides one free card reader, but any additional ones must be purchased. The Shopify Card Reader can accept contactless, chip, or swipe payments. If you’re in need of other hardware like cash drawers, printers, and barcode scanners, Shopify offers a few decently priced bundles to go with the POS app. You can find more information about those hardware bundles here.

Shopify review

Ease of Use:

Shopify POS is simple and straightforward, whether it is being used in addition to your online store or by itself. It comes with such a minimal learning curve that there is no need for any real training. Honestly, if you know enough to turn your iPad on then you will have no issues becoming familiar with the app. I didn’t have any trouble or worries when setting up my online store or my POS, and it was a breeze to run reports, add customers (either manually or with a swipe of a card), add and import products, set variations, and actually make sales (by cash, credit and store credit). I was ready to go within an hour, and wouldn’t expect anyone to take more than a few minutes to learn how to make sales.

Using Shopify POS is so simple, in fact, I became uneasy during my trial and began to think I was missing something important. But the only thing I had to look up in the help articles is how to add different staff accounts, since it’s kind of a strange process. Essentially, you can have employees with POS-only accounts that don’t let them access any admin functions, but you have to set those up within the app itself. If you want to set up an admin account (with more customizable permissions), you have to do this from the back-end web-based module. I don’t know why you can’t just do everything in one place, honestly. (And as a note, to enable staff accounts at all you must invest in the “Retail Package” for an extra $49/month.)

If you already have a Shopify store, your inventory will be automatically synced with the POS. You can then decide whether you want to be able to sell all your products the same way or separate them into store-only or online-only purchases. If you don’t have a Shopify store, you must add your inventory to the back-end, either one by one (I would only suggest doing this if you only have a few products) or via CSV import. Both methods are easy, but the former is obviously a bit more time-consuming than the latter. You are given the option to add photos and categorize your products by variants like color, size, material, style, and so forth. You can include all the details you want, including tags for Internet Shopify reviewsearches. Adding new products is easy and tax rates are set automatically based on your location.

There is one other important way that this POS software excels in the arena of user-friendliness, and that is the Shopify mobile app. The app allows you to manage your store directly from a mobile device and can handle everything from adding items and uploading photos to altering prices and contacting customers via phone or email.

Product Features:

You can find a comprehensive list of Shopify’s POS’s features here. Features are broken up into several categories.

Payment Features:

  • Accept Two or More Payment Options: Shopify POS allows you to split tenders and accept more than one type of payment in a single transaction. This is a fairly handy feature, created especially to deal with the inevitable customer who wants to pay partly with cash or divide their payment between two credit cards.

Checkout screen fixed

  • Gift Cards: You can create your own gift cards, redeemable in store or online. These cards can be emailed out to requesting customers or simply printed on your receipt printer.
  • Custom Payment Options: The ability to generate custom payment options (personal checks, gold coins, IOUs, etc.) is one of Shopify POS’s most interesting features. You can also give customers the option to make a partial payment on their purchases and/or allow for deposits or layaway.
  • Refunds and Store Credit: Shopify POS makes it possible to give out store credit in situations where you don’t wish to refund money to the payment method that the customer originally used.
  • Multiple Sales Channels: Sell online through Shopify or sell from your own website. With the “Buy Button” feature, you can embed a link that will allow customers to purchase your products through your WordPress, Tumblr, Wix, etc. site quickly and easily. You can also sell through Facebook, Twitter, and Pinterest.

Checkout Features:

Shopify review

  • Custom Sales: Custom line items can be added at any time and priced however you wish. This is a perfect way to integrate specials or seasonal items into your usual stock.
  • Discounts: Shopify POS lets you offer discounts at checkout, either by percentage or dollar amount. These discounts can be used on one item only or applied to the customer’s entire order.
  • Portable Registers: Because Shopify POS lives on your iPad or iPhone, it’s easy to just bring the device over to your customer and accept new orders anywhere. There is really “no need for a checkout counter” – quite a revolutionary concept for a brick and mortar store.
  • Custom Receipts: You can fully customize both your email and printed receipts and include important details like store hours and policies, special promotions, and the URL of your online store.
  • Automatic Tax Calculations: Shopify POS automatically calculates sale’s tax based on the location of your store. You can also set up custom taxes for specific products or orders, if necessary.
  • Shipping Addresses: It’s possible to store a customer’s address and contact details. This allows you the option to ship orders later on.

Store Management Features:

  • Integration With Accounting Software: Shopify POS can be integrated with accounting software like QuickBooks and Xero. This is a huge time saver, and more efficient than entering things by hand.
  • Order Histories: You can get a good overview of your store’s operations by viewing all past orders (whether made in store or online). Order histories may be filtered by customer, product, or date.
  • Multiple Staff Accounts: The more advanced Shopify POS plans permit you to create multiple staff accounts, each protected by a unique, secure pin code. All register activity (and every order) is tracked by these accounts, allowing you to carefully monitor cash register adjustments and follow changes in staff during the course of a day.

shopify review

  • Customer Profiles: You can automatically create detailed customer profiles every time a new order is placed. These profiles let you learn about the shopping habits of your customers and track their buying patterns. Contact info about each customer, as well as their unique order histories, is readily available, and this information is fully synced with Shopify.
  • Reporting: Shopify POS provides several analytical tools, including dashboards that track sales, orders, and traffic patterns. Product reports let you see which items are selling and which are stagnating on your shelves. You can also scrutinize each sale and filter by staff members, location, time period, or customers. All reports are exportable and can be converted into spreadsheets or sent off to a bookkeeper.

Shopify review

Product Management Features:

  • Product Organization: Shopify puts no limit on the number or type of items you can sell with this POS system, and products can be organized in almost any way (by category, type, season, sale, etc.). You can even create collections and sort merchandise by vendor, price, and inventory level. Even more importantly, you are able to offer multiple size, material, and color options for your products, each with its own price, weight, SKU number, and so forth.
  • Inventory Management: It’s possible to manage inventory with Shopify and keep a close eye on stock counts. That way, you can “automatically stop selling products when inventory runs out.”

Shopify review

  • Barcode Support: Each product can be assigned with an existing barcode (or fitted with a new one). This makes it much quicker to process customer orders, as items can be quickly scanned with a wireless barcode scanner.

Integrations and Add-Ons:

You can hunt around for third-party apps and integrations in the Shopify app store. There you will find everything from accounting tools to apps for marketing, reporting, and so forth. You can also create your own app using Shopify’s API.

Compatible Credit Card Processors:Shopify review

Shopify’s POS system comes already integrated with Shopify Payments, the company’s in-house merchant services processor. Depending on the plan you choose, the advertised rates go between 2.4% and 2.9%. As I mentioned above, Shopify POS comes with a free Shopify card swiper that fits into the headphone jack of your iPad; additional swipers can be purchased on the website if you choose to use more than one iPad. You also have the option of purchasing a Shopify Card Reader (pictured) that can accept contactless, chip, or swipe payments  If you would like to go through another merchant services processor, Shopify integrates with an extensive list of payment gateways.

Customer Service and Technical Support:

When reviewing software I tend to immerse myself in the product. I make up all kinds of scenarios, both probable and improbable, and test to see what happens in each case. Then I generate a long list of questions and make a concerted effort to annoy tech support as much as possible, one question at a time.

Shopify offers free 24/7 tech support via live chat, email, and phone. I tested all three methods at different times of the day and night and found that the live chat and phone support were invariably immediate, responsive, and helpful. The email support service was not quite so fast, unfortunately. I had to wait 4 hours to receive a response to my first question, and the second question was not addressed for over 24 hours. That being said, their support site does list that the average response time for emails is about 21 hours. I would suggest using email as a way to get answers to less pressing questions and in the event of an urgent or more timely manner either call in or use the live chat feature. Aside from a minor inconvenience in timeliness to those who prefer communicating through email, I really can’t fault Shopify’s customer support. Their live chat support was friendly and helpful, and when I tested the phone hotline I was able to speak with a customer representative within a minute of dialing—and on a Sunday morning, no less!

I also love the fact that Shopify lets you know what your current wait time is going to be.

Shopify review

If you want to figure things out for yourself before contacting tech support, Shopify has a great knowledge base which contains well-written instructions to guide you through most questions and issues. Most of these instructions are supplemented with screenshots, which is always a plus. Shopify Universtiy also offers quite a few forums to browse through. While most of the forums pertain to eCommerce, there are some for POS users too.

For those wanting to stalk Shopify on a social media level, the company has active Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, Pinterest, and (for you millennials) Snapchat accounts.

Negative Reviews and Complaints:

There aren’t a ton of reviews on the internet about Shopify POS, positive or negative. Here are some of my own concerns, as well as some of the common threads from the comments I did find:

  • Bugs:  Many customers complain about bugs and errors disrupting their experience.
  • Inventory: The inventory functionality could still use some beefing up. I would at least like to see Shopify add low stock alerts. Quite a few customers cite annoyance with Shopify in this area and feel that the inventory capabilities are lacking.
  • Store Credit: Not being able to properly issue store credit is a major source of frustration for current Shopify users. After scouring Shopify forums and help pages, I learned that the system gives iPad users (not iPhone, Android, and eCommerce users) the ability to sort of offer store credit. I say ‘sort of’ because there is no way to assign store credit to a customer’s account or even to issue a receipt. This means that the customer will need to make a new purchase right then and there. If they want the credit to be saved for a future date, you must use an awkward workaround and offer them a gift card instead. Several Shopify users complain that this solution creates reporting and inventory control problems for their businesses.
  • Discounts: Applying store-wide discounts is a pretty clunky process. Discounts must be applied manually, which is a little annoying if all your merchandise is on sale.
  • Extra Cost: I don’t like that you have to pay an extra $40 per month for staff accounts, staff sales tracking, and hardware integrations. These are pretty standard POS features that should be automatically included (at least in the higher subscription levels).

Positive Reviews and Testimonials:

The most recent positive reviews available online all mention the same things: that Shopify POS makes running businesses simpler and keeps people better organized. One user noted that “everything syncs beautifully and the credit card rates are the lowest we have seen.” Without fail, Shopify subscribers are thrilled to be able to integrate their online stores with this versatile POS system.

In my own experience, Shopify POS is second to none when it comes to ease of use. The design is sleek and visually pleasing, and I love that the app can work seamlessly with your online store, syncing inventory and sales as they happen. All in all, the CRM and reporting functions are impressive, the customer service is excellent, and the reasonably priced plans are refreshing.

Final Verdict:

While there are a few small areas where Shopify POS could use some improvement, on the whole, this software is robust, good-looking, and unbelievably easy to use. Granted, there are other POS vendors on the market that can provide a bit more functionality and more third party integrations, and this probably isn’t the right choice for you if you’re in the foodservice industry. Shopify POS definitely still has room to grow and expand, but I have absolutely no doubt that it will.

If you are a small- to medium-sized retail business owner and you are looking for software that is intuitive and inexpensive, look no further. Shopify has created a POS system that can handle reporting, CRM functionality, and gift cards, and which offers free 24/7 tech support and many additional integrations. Frankly, it would be difficult to go too wrong with this software. Shopify has proven to me that they really listen to their customers and update software according to complaints and requests. And it bears repeating: Shopify POS is straight up easy to use. Even the most tech-phobic person in the world could not be intimidated by this software. Give it a try before buying, by all means, but I don’t think you’ll be disappointed. Shopify POS is only going to get better with time, and you can take that to the bank.

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Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston
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29 Comments

    Elizabeth Howell

    No review – just a thank you for this well-written and helpful article!

    Denis Lee

    Very disappointed with this product. The POS works fine but the hardware you need any shop – card reader, receipt printer and scanner purchased from them do not work. Have spent four days in contact with their support just trying to link the Bluetooth printer they supplied to the IPad. The printer can be seen by the IPAD but the Shopify PIS refuses to see any hardware. This is useless and we have wasted over £2000 setting it up – don’t waste your hard earned money.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Damian Bradley

    Our new retail shop (an independant bicycle dealer) started out using Shopify for both brick-and-mortar and online selling. On the surface, shopify seems to tick most of the boxes for functionality, but there are major issues with the platform which demonstrate Shopify’s lack of basic understanding of how business, accounting and book-keeping function. The web site design and user POS / ecommerce interfaces are superb, the customer support is very good. Unfortunately the core business functionality of the platform is so far lacking that I absolutely cannot recommend the software. Brick-and-mortar shops or anyone with even remotely complex inventory management or bookkeeping requirements should steer well clear. The issues we experienced are as follows: 1) Lack of tracking of cost of goods sold. It’s mentioned in a few comments around the web, but in my opinion reviewers should be screaming from the rooftops about this missing functionality. I can’t think of any case where a business should not be tracking cost of goods sold. Unless you tracking costs outside of Shopify (and in that case you’re duplicating efforts and maintaining two systems) you’re in for a very rough ride with the Shopify platform. There are 3rd party plugins/apps which attempt to address the lack of cost-of-goods-sold (COGS), but using them is a problematic workaround for many reasons. In addition to being difficult to input cost data for larger inventories, the app we used generated raw data which needed a great deal of manipulation in order to be even remotely helpful for cost tracking. We explored the option of accounting software synchronization offered by Shopify, but since costs aren’t tracked on the sales end there really isn’t anything to sync with our accounting software. The end result of lacking COGS tracking was countless hours spent daily, weekly and monthly manipulating spreadsheets to track and summarize our cost of goods sold and manually calculating margins. 2) Improper accounting for returned goods and refunded transactions. This is a real issue for Shopify: Instead of generating a new (negative value) transaction for a returned product or refunded transaction, Shopify modifies the original transaction record to remove / “refund” line item(s) returned from the sale. This method is massively problematic because there is no new transaction taking place on the refund date, so you are unable query or summarize returns for a given time period. Consequently, it becomes all but impossible to accurately calculate your profit margins for a given time period since returns actually alter past transactions, thereby altering historical profit and loss statements not current ones. Due to exported data formatting issues (see the next point), it’s also extremely difficult to track down refunds since the information is actually nested within the original sale data on the original sale date. 3) Data exports do not follow data formatting best practices. The CSV files that Shopify generates for sales, transaction histories and inventory require significant manipulation and cleanup before you can query or manipulate your data. 4) Transaction data losses between the POS and the cloud. This was perhaps the most troubling of all Shopify’s issues. Near the end of our subscription we were having dozens of instances where transaction data from our POS ipad could not be synchronized to the cloud data repository. The information was simply lost or corrupted, and it was impossible for us or Shopify tech support to recover the data. As a retailer who warranties our products and accepts returns, each transaction record is vitally important. In order to “save” what information we could, staff were forced to manually input all available details of the missing transactions into an exported spreadsheet of shopify transactions. Consequently, although the spreadsheet we generated were a reasonable record of our transactions, any reports we generated from Shopify were incorrect since they didn’t include the missing records and transactions. What I describe here are some of the major pitfalls of the platform. We had other issues that taxed our business workflow (inventory management, user management/discounting, store credit/gift certificates and so on) but these were overshadowed by the challenges brought on by issues above. In summary, Shopify POS lacks the basic tools, best practices, reporting, data quality and stability required to effectively run a business. The areas where the platform excels are made redundant by this fact. We did work with Shopify and third party app developers to attempt to rectify some of the shortcomings and resolve the issues we had with the software, and to their credit Shopify are receptive to feedback. It should however not be up to end-users to guide developers in the fundamentals of business and data management. Any changes or additions they have made since our subscription could not come quickly enough to mitigate the negative impact the platform was having on our business, so we were forced to migrate to a different product/platform. We have since switched to Lightspeed which has proven more robust and appropriate for our purposes, and our business sector as an independent bicycle dealer.

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    This comment refers to an earlier version of this review and may be outdated.

    amanda

    cost of goods – good point!

    This comment refers to an earlier version of this review and may be outdated.

    catherine

    I agree 100%. I am looking for a system that address all of the above for small business. I just got off the phone with Square and they are rolling out a retail POS system tomorrow. It will have COGS on it. Are there any other suggestions? Help is appreciated

    2

    This comment refers to an earlier version of this review and may be outdated.

    Hank

    Hey Damian,I realize you switched to Lightspeed but to help out others, did you check out our COGS solution for Shopify? http://www.ordermetrics.ioIt addresses a lot of the issues you were having and allows you to override costs for returned/restocked orders.-Hank

    5
    Jenny

    Damien,

    Have you continued to use Shopify for your web or have you switched over to Lightspeed eCom as well?
    I’m interested in learning about your experience as I currently have Lightspeed POS (I run a kitchenware shop) and have been considering web options.

    Thanks
    Jenny

    David

    I like Shopify for my internet businesses. I would rate it a five for many features but one that kills my business is the one why I rate them 3 stars. The Shopify POS processing is far slower than square and in high volume sales it’s a discouragement to my clients as well as the potential sales in the busiest time of a business. No body like to wait on a line once they shopped for the items they spent time selecting. I don’t either so I make it a goal to creat the most memorable and efficient experience for my clients. I cannot support an app that requires me to spen more time monitoring it than interacting with my clients. It literally takes up to 16 seconds to actually process a card unlike square which takes under a second on the same network. Hope you can fix that otherwise I use square but would love to keep sales on one report.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Brian Robinson

    How does discounting/price levels work on Shopify? I have a wine and spirits shop. We offer 5% off 6+ btls of wine or spirits (mix and match), 10% off 12+ btls and 15% off 24+ btls. We also have a loyalty rewards program that gives customers a $7 credit every time they hit $200 cumulatively. We also give VIP’s an additional 5% off the quantity discounts. Could we accomplish this via Shopify?

    What about purchasing? Does it give you replenishment reports and the ability to re-order products easily?

    This comment refers to an earlier version of this review and may be outdated.

    Chloe Bahal

    Hi Brian,

    Yes, you will be able to accomplish percentage discounts on Shopify. Here is some more information. It also tracks inventory and you will be able to reorder products. I hope this helps!

    This comment refers to an earlier version of this review and may be outdated.

    SASHA

    Do not use this as your POS at any cost. It does not work to run a business at ALL! they do not record COG sales, you can not run a sales report by vendor for consignment, you cannot do an exchange!! I mean an exchange? This is retail 101. If you issue a store credit it does not track it…so it just goes into the universe with nothing attached to it. Their suggestion was to write store credits down in a book for our reference. Why in 2015 can you not attach a store credit to the customer that it belongs to???It does not create sku’s and yu cannot print stickers directly from the POS. You have to use a 3rd party app….which is just as difficult and slow. Tracking and adjusting inventory is archaic and difficult. And does not give you a cost adjustment of LOS. It’s as if no-one that works at shopify has EVER worked in retail. DO NOT MAKE THE SAME MISTAKE I MADE. DO NOT USE THIS FOR YOUR STORE POS. FOR ONLINE ITS FINE. 1/15/16**** FOR TWO WEEKS I WAS UNABLE TO PRINT TAGS BECUASE THE SOFTWARE WENT DOWN2/15/16****THE CREDIT CARD JACK I PURCHASED FROM THEM—ONLY LASTED 4 MONTHS- THEY WOULD NOT REPLACE – AND THEY ARE BACK ORDERED FOR A MONTH- SO NOW I HAVE TO WAIT A MONTH TO GET A NEW CREDIT CARD PROCESSOR….AND HAVE TO HAND KEY IN EVERY TRANSACTION.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Ann Marie

    Thanks for the honest hands-on commentary – you saved me a lot of headaches!

    This comment refers to an earlier version of this review and may be outdated.

    Donni J

    Shopify SUCKS!!!
    I have an online retail store as well as a previous brick and mortar store. Before shopify I only used PayPal for my online purchases. For my brick and mortar store I used SAMs club merchants. Using both I was given more security as a retailer. With my online store using PayPal I’ve had ONE CUSTOMER who disputed a charge in 10 YEARS and when that happened I provided the necessary documents (tracking numbers and email conversations) and that consumer was DENIED the chargeback. With SAMS CLUB(brick and mortar) I had one client that was at an event(using a debit card) disputed the charges…it was reversed and I won! I recently used shopify for their templates and easy access to the average consumer and I received a purchase, processed it and obtained the tracking information. The Consumer after 10 DAYS decided to submit a chargeback. When my account was debited by shopify I was asked to submit documentation. I provided tracking info as
    Well as email correspondence for the order. AFTER 90 days of waiting my claim was denied. You know why? Because shopify said the cc company of the consumer DENIED THE CHARGEBACK. I asked why when I submitted all information to show it was processed(through their cc merchants and approved) tracking information AND email transactions the cc company of the consumer denied the charges and THEY SUPPORTED THAT DECISION!!!’ What???! Long story short…if you use shopify to process your cc information submitted by a consumer, the consumer can then receive their goods, deny them and shopify will submit your supporting documents to the cc company. HOWEVER if the cc company denies it SHOPIFY holds no authority and will not reverse your chargeback UNLESS you pay for a third party which shopify RECOMMENDS(which requires insurance payout…meaning MORE MONEY SPENT) to ensure you don’t lose your chargeback. This is a bunch of bs and I totally don’t feel comfortable using a company as a retailer that doesn’t stand BEHIND TRANSACTIONS
    they honor!!! They tried to tell me it can happen anytime and that’s the risk I take as a retailer. HOWEVER it’s never happend with PayPal OR SAMs club. Don’t waste your money!!! Use someone else because
    This company is not for you UNLESS you pay out more than what they ask for just to handle DISPUTES. I’m so done! PLEASE DONT DO IT!!! We work hard for our money in small businesses and this big business is not in support of ours! Oh yeah. They charge you a chargeback few as well! So not only am I out of my merchandise, and funds…I also was charged by SHOPIFY AN ADDITIONAL CHARGE BACK FEE. Go figure!

    This comment refers to an earlier version of this review and may be outdated.

    Erik Robie

    Donni, 



    Chargebacks are primarily determined by the bank which issues the consumer their credit card. An intermediary like Shopify may have a vested interest, and may (or may not) assist with investigating the legitimacy of the chargeback, but the decision is ultimately made by the card-issuing bank. Shopify will then only hold the merchant accountable if that decision has been finalized in favor of the cardholder. (After all, Shopify only mediated the transaction; only the Customer or the Merchant should hold the responsibility.) This practice is virtually universal among POS and eCommerce providers.

    You may very well be in the right, and your customers may be getting the better of you. This is the eCommerce equivalent to Loss Prevention/Shrinkage in a physical retail setting. The most important things an eCommerce retailer can do are: 1) keep immaculate records of everything, 2) be prompt with supplying these records when a chargeback investigate occurs, and 3) keep a reserve fund for exactly this purpose.

    This comment refers to an earlier version of this review and may be outdated.

    Ann Marie

    Thanks for taking the time to explain the nightmare. I have had 3 chargebacks in 12-years, and lost only one but it was because because of similar lack of intermediary action by Intuit Merchant Services. I raised so much hell I’m sure they-re afraid of me now, but they wouldn’t help cover their staff’s mistake. You saved alot of retailers some grief by telling your story. Thanks again.

    This comment refers to an earlier version of this review and may be outdated.

    Patrick

    We are using Shopify POS with iPad on three stores and it generally good to use; however this pos system don’t support any other printer other than Star TSP650 Bluetooth printers. if you need receipt to your customers, you really need look for other pos system. Star TSP650 Bluetooth printer is not such reliable printers to work with. We bought 8 of those printer due to Shopify requirment, but 4 of them went bad after 60 days which is out of warranty. Tech support from Shopify won’t do anything for you. They blame network issue on bluetooth printer! Just be careful.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Nigel

    Good review. I moved my store and web business of 32 years from an old and clunky osCommerce system in June this year to Shopify. 15k SKU’s and quite a large database – it was a task. Yes there are issues with Shopify such as not being able to input cost prices (come on Shopify get your act together here!) but by far the system is outstanding. It is so user friendly that almost anyone can learn the processes in a matter of hours or less. As the reviewer mentioned, the support by Shopify Guru’s is first division. Consistently very helpful and knowledgeable. From a retailers point (my wife was a Snr VP for a large multi national retailer for many years) there are of course a number of issues that need to be addressed e.g. refunds at POS can be a pain (customers do change their minds at the POS and that’s fine) and there is no Debit – yet. But these pale into insignificance with the ‘total’ web & POS Shopify offering.This is by any standards a very good system and well worth 5 stars.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Ian

    Great Review, I enjoyed reading it as I received a marketing email from Shopify this morning regarding POS.I am considering it as I like the aspect of integrating gift vouchers in store and online, something a customer remarked on just yesterday.However we are currently using Vend POS (with Shopify Integration) ( Vend seems to get more expensive each year) which has now launched it’s own POS system. I am leaning towards moving to Shopify POS but would like to hear from more users. What worries me are the remarks about linking store credit or gift vouchers to customers profiles and I wonder if that has that been addressed yet? Is there a loyalty feature for customers yet? We currently use Vend’s loyalty but it is clunky to use.Any comments?

    5

    This comment refers to an earlier version of this review and may be outdated.

    Nicholas Alexander

    Hello,There was a question about LightSpeed Cloud Retail and Shopify POS. From my opininion, Lightspeed Cloud is head over heals a better product than Shopify POS. You basically, inferred this many times in this post “While there are some other POS vendors on the market who can provide you with more functionality and more integrations.”What is ideal here with Shopify is the integration aspect! It’s all manged by one company (shopify) but really no real meat about what it does? Maybe a new post about POS systems and integration platforms? Not all are the same, and many have a large amount of problems, data integrity errors and duplicates. Great video’s here for LightSpeed Cloud integration’s by Kosmos eSync, that claim no duplicates or data integrity problems during sync.https://www.youtube.com/playlist?list=PLPbRu_f6tWE3LHn-esNxWwR5ebfC3UNb_Nick

    5

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Thanks for the heads up Nicholas, we’ll look into this.

    This comment refers to an earlier version of this review and may be outdated.

    Lex

    Your review is very informative and thorough. It has provided me with more than enough information to go into the internal debate to use Shopify’s POS system at one of my employer’s several retail locations. We already have an eCommerce website, but many(most) products have the option selected for shopify to “not track inventory”. My only question is in regards to reporting. I believe I had read (on Shopify’s pricing page, that reporting functionality was only available for the upper two tiers of pricing. I may very well be misunderstanding something, either here or there, and I understand that their reporting(when existent) is indeed lacking anyway. But this is a very important function for a retail store. I honestly can’t understand how the basic plan would ever not allow, for example, printing the daily(or shift) sales report(s). Then again, like I mentioned, it may generate these reports but to cover my own rear end, I’m going to stick with not taking anything for granted, including a shift or daily report. Thank you again for investing your time and research on this matter, I admire your wisdom in interpreting it and your generosity in sharing it.

    4

    This comment refers to an earlier version of this review and may be outdated.

    Scott

    We’ve been using the $200+/mo shopify plan for e-commerce and POS for the year or 2015.If reporting is a deciding factor with your iPad POS I would not recommend Shopify POS at all. A lot of the iPad POS systems have very weak reporting capabilities, I’ve actually noticed most like Shopify that don’t have full reports like to call them “Analytics” instead.We’re also struggling with the lack of support for Debit card transactions, lack of inventory control (PO’s, COG’s, etc), poor handling of taxes, and poor POS staff management (pin only).As far as a basic POS goes it has been solid, is easy to use, but just lacks many of the higher end backend features you’d expect or eventually grow into.Look at POS’s that are POS’s first rather than Shopify which is a top e-commerce service (I recommend it wholeheartedly for that) and you’ll find all the necessary features you need for a full featured POS service.Or the alternative is to purchase StitchLabs or TradeGecko to augment the weaknesses but then you’re potentially looking at another $1000-$4000+/yr depending on the volume of your transactions such as our case.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Bob Curell

    We’ve retailed one brick and mortar storefront for 35 years. Inventory levels will make or break you in business, and, your ability to complete an inventory count is paramount. For year end accounting or for insurance purposes a POS system that has the ability to perform a handheld inventory count and upload for reconciliation is lacking in this POS software. In my opinion they have too many young bucks at the management level with little “hands-on” experience.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Phillip Boissel

    ..30 cents per transaction? Get real! Cost of IP transaction for most V/ MC cards is .10 for interchange and 0.016 for direct processors. They are making a fortune on transaction fees. A decent price would be .15. So on a $10.00 sale @ .021 plus .30 transaction fee you are looking at an effective rate rate of 5%. And if you have to add interchange to that you are talking serious money out of merchants pocket. But since interchange is not mentioned we just don’t know.Most merchants are quoted a “rate” but then find out that no one mentioned interchange.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Laura

    I was going to try Shopify on facebook to see how it worked. If it was better than what we have at our website. I was very disappointed. Shopify won’t accept a debit/credit card for their payment. No way, am I giving them access to my other cards. Since we do business around the world, if they won’t accept my credit/debit card, I feel it would not be a company that would easily accept payments from other countries. So my answer, was cancel any combination with facebook. Heck, facebook takes my card. I just don’t think Shopify is ready for a global market. Maybe when they grow. After I looked at their terms of service, It also looked like they were a part of Wells Fargo. I have been overcharged by them, double charged, etc and had a very difficult time getting my account straight. Better off, going with a company that isn’t in such a corporate bind. The service they give to me, is the service they will give my customers. Right now, I have a good service, and give good service. This had red flags all over it! So say no, to Facebook Shopify.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Emily

    Dave,
    This review answered so many if the questions I had, thank you. I own a small brick and mortar and have used shopify happily for two years, but need to integrate online and in store. I feared that the newness of shopify’s POS could mean it had a lot of glitches (and worried about taking the plunge since their existing tech support is nil).

    I’m visiting my parents in south eastern Vermont and am trying to make some shop decisions as they watch my toddler. Funny to see you’re in the same area, if I’d planned better, I probably could have used a consult while I was here!

    One question about adding products – Is it possible to add products from the iPad ap or is that all done via the admin website. (I find the process of adding photos to be time consuming, but if I could snap a photo via the iPad it might make the process quicker.

    Thank you for a helpful and enjoyable read on a subject that I admittedly find a bit dull.

    This comment refers to an earlier version of this review and may be outdated.

    Dave Eagle

    Thanks for the great feedback! Glad to hear it was helpful and enjoyable to read. I’m not sure too many people have POS software reviews on their summer reading lists, so you’re probably not alone in finding the subject dull. It’s been a couple months since I played with the software, but if I remember correctly, adding products is only done through the web—not the app. I supposed you could log in to the website through Safari or Chrome on your iPad and snap/upload photos right from there, though. No guarantees that would work, but it’s worth a shot.

    If you have any other questions, feel free to give me a shout: davemerchantmaverickcom

    This comment refers to an earlier version of this review and may be outdated.

    Craig

    Just found your site this morning and it’s great, just what I needed.

    After reading your reviews of Lightspeed and Shopify – for POS and Webstore – which do you recommend?

    This comment refers to an earlier version of this review and may be outdated.

    Dave Eagle

    That would all depend on your specific needs. It could be Lightspeed, Shopify, or something else entirely. We offer consulting services to help folks in choosing the right software – give us a shout if you’d like more info on that.

    You can send an email to service@merchantmaverick.com, or fill out the form on the “Contact Us” page linked at the top of this site.

    This comment refers to an earlier version of this review and may be outdated.

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