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Shopify POS Review

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Shopify POS Review

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Date Established
2005
Location
Canada
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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35 Comments

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    Eric Brown

    Organization Name: Amthyst

    Our women’s clothing boutique recently switched to using Shopify POS in our brick & mortar location. Prior to switching we were using Shopify for the online store & Square in-store, the makings of an inventory nightmare. We were able to use the same Ipad & stand we used for square plus Shopify sent us a free credit card reader (yay!). The switch was pretty seamless & Shopify POS is super user-friendly. Glad we made the switch. Our only con would be the pricing for app ad-ons, but other than that we love Shopify.

    5
    • Organization Name: Amthyst
    Butch Ponoroff

    Do not go with Shopify POS if you accept returns at POS. If you track customers at the time of purchase and they give the purchase as a gift, if it gets returned and you issue a gift card guess what? The original purchaser not only is notified of the return (by email or text) but they also get a copy of the gift card issued and can use that. Hey that makes a lot of sense. So we are now reduced to not inputting customer info when purchases are made, NICE!

      This comment refers to an earlier version of this review and may be outdated.

      Darrell Smith

      Organization Name: Rocky Smith Productions

      We signed up for a Shopify account so that we could accept credit cards while touring with our business in Canada. After signing up and accepting almost $1000, we got an email saying our business was “too risky”. If that is their belief, that is their right. But they leave open no recourse, no comment, and no explanation. This sucks. But what really pisses me off, is that they are going to hold our money for 120 days! Why?!? If this is the kind of company you want to do business with, I wish you luck. Me, I guess I’ll just have to wait until I get back to the states and Square.

      1
      • Organization Name: Rocky Smith Productions

      This comment refers to an earlier version of this review and may be outdated.

      Shari

      Hey Everyone,
      I will be opening up my shoe store and I am looking for a good POS system , did a lot of research and got different reviews on some of the POS, I heard that lightspeed is not so bad, but can anyone in the shoe business refer me to a good company? I really do not like the ipad as for one it is too small. so please someone give me some advise? I would appreciate that.
      Thank you all.
      Shari

        This comment refers to an earlier version of this review and may be outdated.

        Tracy Hof

        I had 2 retail stores for 6 and 10 years respectively. We had light speed – it was decent but EXPENSIVE.

          This comment refers to an earlier version of this review and may be outdated.

          Elizabeth Howell

          No review – just a thank you for this well-written and helpful article!

            This comment refers to an earlier version of this review and may be outdated.

            Denis Lee

            Very disappointed with this product. The POS works fine but the hardware you need any shop – card reader, receipt printer and scanner purchased from them do not work. Have spent four days in contact with their support just trying to link the Bluetooth printer they supplied to the IPad. The printer can be seen by the IPAD but the Shopify PIS refuses to see any hardware. This is useless and we have wasted over £2000 setting it up – don’t waste your hard earned money.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Damian Bradley

              Our new retail shop (an independant bicycle dealer) started out using Shopify for both brick-and-mortar and online selling. On the surface, shopify seems to tick most of the boxes for functionality, but there are major issues with the platform which demonstrate Shopify’s lack of basic understanding of how business, accounting and book-keeping function. The web site design and user POS / ecommerce interfaces are superb, the customer support is very good. Unfortunately the core business functionality of the platform is so far lacking that I absolutely cannot recommend the software. Brick-and-mortar shops or anyone with even remotely complex inventory management or bookkeeping requirements should steer well clear. The issues we experienced are as follows: 1) Lack of tracking of cost of goods sold. It’s mentioned in a few comments around the web, but in my opinion reviewers should be screaming from the rooftops about this missing functionality. I can’t think of any case where a business should not be tracking cost of goods sold. Unless you tracking costs outside of Shopify (and in that case you’re duplicating efforts and maintaining two systems) you’re in for a very rough ride with the Shopify platform. There are 3rd party plugins/apps which attempt to address the lack of cost-of-goods-sold (COGS), but using them is a problematic workaround for many reasons. In addition to being difficult to input cost data for larger inventories, the app we used generated raw data which needed a great deal of manipulation in order to be even remotely helpful for cost tracking. We explored the option of accounting software synchronization offered by Shopify, but since costs aren’t tracked on the sales end there really isn’t anything to sync with our accounting software. The end result of lacking COGS tracking was countless hours spent daily, weekly and monthly manipulating spreadsheets to track and summarize our cost of goods sold and manually calculating margins. 2) Improper accounting for returned goods and refunded transactions. This is a real issue for Shopify: Instead of generating a new (negative value) transaction for a returned product or refunded transaction, Shopify modifies the original transaction record to remove / “refund” line item(s) returned from the sale. This method is massively problematic because there is no new transaction taking place on the refund date, so you are unable query or summarize returns for a given time period. Consequently, it becomes all but impossible to accurately calculate your profit margins for a given time period since returns actually alter past transactions, thereby altering historical profit and loss statements not current ones. Due to exported data formatting issues (see the next point), it’s also extremely difficult to track down refunds since the information is actually nested within the original sale data on the original sale date. 3) Data exports do not follow data formatting best practices. The CSV files that Shopify generates for sales, transaction histories and inventory require significant manipulation and cleanup before you can query or manipulate your data. 4) Transaction data losses between the POS and the cloud. This was perhaps the most troubling of all Shopify’s issues. Near the end of our subscription we were having dozens of instances where transaction data from our POS ipad could not be synchronized to the cloud data repository. The information was simply lost or corrupted, and it was impossible for us or Shopify tech support to recover the data. As a retailer who warranties our products and accepts returns, each transaction record is vitally important. In order to “save” what information we could, staff were forced to manually input all available details of the missing transactions into an exported spreadsheet of shopify transactions. Consequently, although the spreadsheet we generated were a reasonable record of our transactions, any reports we generated from Shopify were incorrect since they didn’t include the missing records and transactions. What I describe here are some of the major pitfalls of the platform. We had other issues that taxed our business workflow (inventory management, user management/discounting, store credit/gift certificates and so on) but these were overshadowed by the challenges brought on by issues above. In summary, Shopify POS lacks the basic tools, best practices, reporting, data quality and stability required to effectively run a business. The areas where the platform excels are made redundant by this fact. We did work with Shopify and third party app developers to attempt to rectify some of the shortcomings and resolve the issues we had with the software, and to their credit Shopify are receptive to feedback. It should however not be up to end-users to guide developers in the fundamentals of business and data management. Any changes or additions they have made since our subscription could not come quickly enough to mitigate the negative impact the platform was having on our business, so we were forced to migrate to a different product/platform. We have since switched to Lightspeed which has proven more robust and appropriate for our purposes, and our business sector as an independent bicycle dealer.

              1

                This comment refers to an earlier version of this review and may be outdated.

                amanda

                cost of goods – good point!

                  This comment refers to an earlier version of this review and may be outdated.

                  catherine

                  I agree 100%. I am looking for a system that address all of the above for small business. I just got off the phone with Square and they are rolling out a retail POS system tomorrow. It will have COGS on it. Are there any other suggestions? Help is appreciated

                  2

                    This comment refers to an earlier version of this review and may be outdated.

                    Hank

                    Hey Damian,I realize you switched to Lightspeed but to help out others, did you check out our COGS solution for Shopify? http://www.ordermetrics.ioIt addresses a lot of the issues you were having and allows you to override costs for returned/restocked orders.-Hank

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Jenny

                      Damien,

                      Have you continued to use Shopify for your web or have you switched over to Lightspeed eCom as well?
                      I’m interested in learning about your experience as I currently have Lightspeed POS (I run a kitchenware shop) and have been considering web options.

                      Thanks
                      Jenny

                        This comment refers to an earlier version of this review and may be outdated.

                        Michael

                        Hi David

                        How has your experience with Lightspeed been since your original review?

                        I am interested to hear from anyone with similar issues to David but in more recent days.

                        Has Spoify since addressed any of the issues raised by David?

                        David do you use Lightspeed for e-Commerce also?

                        If not what do you use? And how has that worked out for you?

                        Thanks

                        Michael

                          This comment refers to an earlier version of this review and may be outdated.

                          David

                          I like Shopify for my internet businesses. I would rate it a five for many features but one that kills my business is the one why I rate them 3 stars. The Shopify POS processing is far slower than square and in high volume sales it’s a discouragement to my clients as well as the potential sales in the busiest time of a business. No body like to wait on a line once they shopped for the items they spent time selecting. I don’t either so I make it a goal to creat the most memorable and efficient experience for my clients. I cannot support an app that requires me to spen more time monitoring it than interacting with my clients. It literally takes up to 16 seconds to actually process a card unlike square which takes under a second on the same network. Hope you can fix that otherwise I use square but would love to keep sales on one report.

                          3

                            This comment refers to an earlier version of this review and may be outdated.

                            Brian Robinson

                            How does discounting/price levels work on Shopify? I have a wine and spirits shop. We offer 5% off 6+ btls of wine or spirits (mix and match), 10% off 12+ btls and 15% off 24+ btls. We also have a loyalty rewards program that gives customers a $7 credit every time they hit $200 cumulatively. We also give VIP’s an additional 5% off the quantity discounts. Could we accomplish this via Shopify?

                            What about purchasing? Does it give you replenishment reports and the ability to re-order products easily?

                              This comment refers to an earlier version of this review and may be outdated.

                              Chloe Bahal

                              Hi Brian,

                              Yes, you will be able to accomplish percentage discounts on Shopify. Here is some more information. It also tracks inventory and you will be able to reorder products. I hope this helps!

                                This comment refers to an earlier version of this review and may be outdated.

                                SASHA

                                Do not use this as your POS at any cost. It does not work to run a business at ALL! they do not record COG sales, you can not run a sales report by vendor for consignment, you cannot do an exchange!! I mean an exchange? This is retail 101. If you issue a store credit it does not track it…so it just goes into the universe with nothing attached to it. Their suggestion was to write store credits down in a book for our reference. Why in 2015 can you not attach a store credit to the customer that it belongs to???It does not create sku’s and yu cannot print stickers directly from the POS. You have to use a 3rd party app….which is just as difficult and slow. Tracking and adjusting inventory is archaic and difficult. And does not give you a cost adjustment of LOS. It’s as if no-one that works at shopify has EVER worked in retail. DO NOT MAKE THE SAME MISTAKE I MADE. DO NOT USE THIS FOR YOUR STORE POS. FOR ONLINE ITS FINE. 1/15/16**** FOR TWO WEEKS I WAS UNABLE TO PRINT TAGS BECUASE THE SOFTWARE WENT DOWN2/15/16****THE CREDIT CARD JACK I PURCHASED FROM THEM—ONLY LASTED 4 MONTHS- THEY WOULD NOT REPLACE – AND THEY ARE BACK ORDERED FOR A MONTH- SO NOW I HAVE TO WAIT A MONTH TO GET A NEW CREDIT CARD PROCESSOR….AND HAVE TO HAND KEY IN EVERY TRANSACTION.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Ann Marie

                                  Thanks for the honest hands-on commentary – you saved me a lot of headaches!

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Donni J

                                    Shopify SUCKS!!!
                                    I have an online retail store as well as a previous brick and mortar store. Before shopify I only used PayPal for my online purchases. For my brick and mortar store I used SAMs club merchants. Using both I was given more security as a retailer. With my online store using PayPal I’ve had ONE CUSTOMER who disputed a charge in 10 YEARS and when that happened I provided the necessary documents (tracking numbers and email conversations) and that consumer was DENIED the chargeback. With SAMS CLUB(brick and mortar) I had one client that was at an event(using a debit card) disputed the charges…it was reversed and I won! I recently used shopify for their templates and easy access to the average consumer and I received a purchase, processed it and obtained the tracking information. The Consumer after 10 DAYS decided to submit a chargeback. When my account was debited by shopify I was asked to submit documentation. I provided tracking info as
                                    Well as email correspondence for the order. AFTER 90 days of waiting my claim was denied. You know why? Because shopify said the cc company of the consumer DENIED THE CHARGEBACK. I asked why when I submitted all information to show it was processed(through their cc merchants and approved) tracking information AND email transactions the cc company of the consumer denied the charges and THEY SUPPORTED THAT DECISION!!!’ What???! Long story short…if you use shopify to process your cc information submitted by a consumer, the consumer can then receive their goods, deny them and shopify will submit your supporting documents to the cc company. HOWEVER if the cc company denies it SHOPIFY holds no authority and will not reverse your chargeback UNLESS you pay for a third party which shopify RECOMMENDS(which requires insurance payout…meaning MORE MONEY SPENT) to ensure you don’t lose your chargeback. This is a bunch of bs and I totally don’t feel comfortable using a company as a retailer that doesn’t stand BEHIND TRANSACTIONS
                                    they honor!!! They tried to tell me it can happen anytime and that’s the risk I take as a retailer. HOWEVER it’s never happend with PayPal OR SAMs club. Don’t waste your money!!! Use someone else because
                                    This company is not for you UNLESS you pay out more than what they ask for just to handle DISPUTES. I’m so done! PLEASE DONT DO IT!!! We work hard for our money in small businesses and this big business is not in support of ours! Oh yeah. They charge you a chargeback few as well! So not only am I out of my merchandise, and funds…I also was charged by SHOPIFY AN ADDITIONAL CHARGE BACK FEE. Go figure!

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Erik Robie

                                      Donni, 



                                      Chargebacks are primarily determined by the bank which issues the consumer their credit card. An intermediary like Shopify may have a vested interest, and may (or may not) assist with investigating the legitimacy of the chargeback, but the decision is ultimately made by the card-issuing bank. Shopify will then only hold the merchant accountable if that decision has been finalized in favor of the cardholder. (After all, Shopify only mediated the transaction; only the Customer or the Merchant should hold the responsibility.) This practice is virtually universal among POS and eCommerce providers.

                                      You may very well be in the right, and your customers may be getting the better of you. This is the eCommerce equivalent to Loss Prevention/Shrinkage in a physical retail setting. The most important things an eCommerce retailer can do are: 1) keep immaculate records of everything, 2) be prompt with supplying these records when a chargeback investigate occurs, and 3) keep a reserve fund for exactly this purpose.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Ann Marie

                                        Thanks for taking the time to explain the nightmare. I have had 3 chargebacks in 12-years, and lost only one but it was because because of similar lack of intermediary action by Intuit Merchant Services. I raised so much hell I’m sure they-re afraid of me now, but they wouldn’t help cover their staff’s mistake. You saved alot of retailers some grief by telling your story. Thanks again.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Patrick

                                          We are using Shopify POS with iPad on three stores and it generally good to use; however this pos system don’t support any other printer other than Star TSP650 Bluetooth printers. if you need receipt to your customers, you really need look for other pos system. Star TSP650 Bluetooth printer is not such reliable printers to work with. We bought 8 of those printer due to Shopify requirment, but 4 of them went bad after 60 days which is out of warranty. Tech support from Shopify won’t do anything for you. They blame network issue on bluetooth printer! Just be careful.

                                          1

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Nigel

                                            Good review. I moved my store and web business of 32 years from an old and clunky osCommerce system in June this year to Shopify. 15k SKU’s and quite a large database – it was a task. Yes there are issues with Shopify such as not being able to input cost prices (come on Shopify get your act together here!) but by far the system is outstanding. It is so user friendly that almost anyone can learn the processes in a matter of hours or less. As the reviewer mentioned, the support by Shopify Guru’s is first division. Consistently very helpful and knowledgeable. From a retailers point (my wife was a Snr VP for a large multi national retailer for many years) there are of course a number of issues that need to be addressed e.g. refunds at POS can be a pain (customers do change their minds at the POS and that’s fine) and there is no Debit – yet. But these pale into insignificance with the ‘total’ web & POS Shopify offering.This is by any standards a very good system and well worth 5 stars.

                                            5

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Ian

                                              Great Review, I enjoyed reading it as I received a marketing email from Shopify this morning regarding POS.I am considering it as I like the aspect of integrating gift vouchers in store and online, something a customer remarked on just yesterday.However we are currently using Vend POS (with Shopify Integration) ( Vend seems to get more expensive each year) which has now launched it’s own POS system. I am leaning towards moving to Shopify POS but would like to hear from more users. What worries me are the remarks about linking store credit or gift vouchers to customers profiles and I wonder if that has that been addressed yet? Is there a loyalty feature for customers yet? We currently use Vend’s loyalty but it is clunky to use.Any comments?

                                              5

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Nicholas Alexander

                                                Hello,There was a question about LightSpeed Cloud Retail and Shopify POS. From my opininion, Lightspeed Cloud is head over heals a better product than Shopify POS. You basically, inferred this many times in this post “While there are some other POS vendors on the market who can provide you with more functionality and more integrations.”What is ideal here with Shopify is the integration aspect! It’s all manged by one company (shopify) but really no real meat about what it does? Maybe a new post about POS systems and integration platforms? Not all are the same, and many have a large amount of problems, data integrity errors and duplicates. Great video’s here for LightSpeed Cloud integration’s by Kosmos eSync, that claim no duplicates or data integrity problems during sync.https://www.youtube.com/playlist?list=PLPbRu_f6tWE3LHn-esNxWwR5ebfC3UNb_Nick

                                                5

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Amad Ebrahimi

                                                  Thanks for the heads up Nicholas, we’ll look into this.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Lex

                                                    Your review is very informative and thorough. It has provided me with more than enough information to go into the internal debate to use Shopify’s POS system at one of my employer’s several retail locations. We already have an eCommerce website, but many(most) products have the option selected for shopify to “not track inventory”. My only question is in regards to reporting. I believe I had read (on Shopify’s pricing page, that reporting functionality was only available for the upper two tiers of pricing. I may very well be misunderstanding something, either here or there, and I understand that their reporting(when existent) is indeed lacking anyway. But this is a very important function for a retail store. I honestly can’t understand how the basic plan would ever not allow, for example, printing the daily(or shift) sales report(s). Then again, like I mentioned, it may generate these reports but to cover my own rear end, I’m going to stick with not taking anything for granted, including a shift or daily report. Thank you again for investing your time and research on this matter, I admire your wisdom in interpreting it and your generosity in sharing it.

                                                    4

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Scott

                                                      We’ve been using the $200+/mo shopify plan for e-commerce and POS for the year or 2015.If reporting is a deciding factor with your iPad POS I would not recommend Shopify POS at all. A lot of the iPad POS systems have very weak reporting capabilities, I’ve actually noticed most like Shopify that don’t have full reports like to call them “Analytics” instead.We’re also struggling with the lack of support for Debit card transactions, lack of inventory control (PO’s, COG’s, etc), poor handling of taxes, and poor POS staff management (pin only).As far as a basic POS goes it has been solid, is easy to use, but just lacks many of the higher end backend features you’d expect or eventually grow into.Look at POS’s that are POS’s first rather than Shopify which is a top e-commerce service (I recommend it wholeheartedly for that) and you’ll find all the necessary features you need for a full featured POS service.Or the alternative is to purchase StitchLabs or TradeGecko to augment the weaknesses but then you’re potentially looking at another $1000-$4000+/yr depending on the volume of your transactions such as our case.

                                                      3

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Bob Curell

                                                        We’ve retailed one brick and mortar storefront for 35 years. Inventory levels will make or break you in business, and, your ability to complete an inventory count is paramount. For year end accounting or for insurance purposes a POS system that has the ability to perform a handheld inventory count and upload for reconciliation is lacking in this POS software. In my opinion they have too many young bucks at the management level with little “hands-on” experience.

                                                        3

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Phillip Boissel

                                                          ..30 cents per transaction? Get real! Cost of IP transaction for most V/ MC cards is .10 for interchange and 0.016 for direct processors. They are making a fortune on transaction fees. A decent price would be .15. So on a $10.00 sale @ .021 plus .30 transaction fee you are looking at an effective rate rate of 5%. And if you have to add interchange to that you are talking serious money out of merchants pocket. But since interchange is not mentioned we just don’t know.Most merchants are quoted a “rate” but then find out that no one mentioned interchange.

                                                          1

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Laura

                                                            I was going to try Shopify on facebook to see how it worked. If it was better than what we have at our website. I was very disappointed. Shopify won’t accept a debit/credit card for their payment. No way, am I giving them access to my other cards. Since we do business around the world, if they won’t accept my credit/debit card, I feel it would not be a company that would easily accept payments from other countries. So my answer, was cancel any combination with facebook. Heck, facebook takes my card. I just don’t think Shopify is ready for a global market. Maybe when they grow. After I looked at their terms of service, It also looked like they were a part of Wells Fargo. I have been overcharged by them, double charged, etc and had a very difficult time getting my account straight. Better off, going with a company that isn’t in such a corporate bind. The service they give to me, is the service they will give my customers. Right now, I have a good service, and give good service. This had red flags all over it! So say no, to Facebook Shopify.

                                                            1

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Emily

                                                              Dave,
                                                              This review answered so many if the questions I had, thank you. I own a small brick and mortar and have used shopify happily for two years, but need to integrate online and in store. I feared that the newness of shopify’s POS could mean it had a lot of glitches (and worried about taking the plunge since their existing tech support is nil).

                                                              I’m visiting my parents in south eastern Vermont and am trying to make some shop decisions as they watch my toddler. Funny to see you’re in the same area, if I’d planned better, I probably could have used a consult while I was here!

                                                              One question about adding products – Is it possible to add products from the iPad ap or is that all done via the admin website. (I find the process of adding photos to be time consuming, but if I could snap a photo via the iPad it might make the process quicker.

                                                              Thank you for a helpful and enjoyable read on a subject that I admittedly find a bit dull.

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Dave Eagle

                                                                Thanks for the great feedback! Glad to hear it was helpful and enjoyable to read. I’m not sure too many people have POS software reviews on their summer reading lists, so you’re probably not alone in finding the subject dull. It’s been a couple months since I played with the software, but if I remember correctly, adding products is only done through the web—not the app. I supposed you could log in to the website through Safari or Chrome on your iPad and snap/upload photos right from there, though. No guarantees that would work, but it’s worth a shot.

                                                                If you have any other questions, feel free to give me a shout: davemerchantmaverickcom

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Craig

                                                                  Just found your site this morning and it’s great, just what I needed.

                                                                  After reading your reviews of Lightspeed and Shopify – for POS and Webstore – which do you recommend?

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    Dave Eagle

                                                                    That would all depend on your specific needs. It could be Lightspeed, Shopify, or something else entirely. We offer consulting services to help folks in choosing the right software – give us a shout if you’d like more info on that.

                                                                    You can send an email to service@merchantmaverick.com, or fill out the form on the “Contact Us” page linked at the top of this site.

                                                                      This comment refers to an earlier version of this review and may be outdated.

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