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Lightspeed Retail POS Review

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Lightspeed Retail POS Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2005
Location
Canada
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



The Merchant Maverick Seal of Approval 🏆

Lightspeed POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Lightspeed POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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628 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Steve Johnson

    Organization Name: Virtuosity

    My company has used Lightspeed for going on 4 years now and has been able to increase both sales & efficiency as a result. The POS, eCommerce, Accounting and Data Analytics work incredibly well together and, once they’re properly set up, work with little to no issues. With the data export to Quickbooks, our financials are kept up-to-date with minimal time invested. The data analytics allows us to formulate budgets and identify areas of opportunity. Yes, there have been a few work-arounds, but with development of new modules and features ongoing, I have had some requests already answered with new capabilities.I really appreciate the customer support which is available 24/7. Being able to have a question answered in the wee hours of the morning if I’m trying to make off-hour changes is incredibly beneficial.

    5
    • Organization Name: Virtuosity
    Holly Antoine

    Organization Name: Gracie's Place

    Very happy with the customer service and the software!

    5
    • Organization Name: Gracie's Place

    This comment refers to an earlier version of this review and may be outdated.

    Caleb Gilbert

    Organization Name: Beeda's Thingamajigits

    This company is amazing. The tech support is out of control, even answering my questions in the middle of the night. Onboarding was amazingly simple plus they offer seminars to get you going if you’re not tech savvy. I was making sales and processing orders within a day. I looked hard and long for quite a while before biting the bullet and I’m glad I did.

    5
    • Organization Name: Beeda's Thingamajigits

    This comment refers to an earlier version of this review and may be outdated.

    Andrew Desiderio

    Organization Name: Gone Bananas Beachwear

    We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality. Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

    4
    • Organization Name: Gone Bananas Beachwear

    This comment refers to an earlier version of this review and may be outdated.

    Charity Huff

    Organization Name: TLC Pool & Spa Services, LLC.

    This retail system does it all! It has been a wonderful experience from the start. The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features! The customer service is top notch, they are always able to help if you have a question or an issue to resolve (which there are not a lot of issues!!). Highly recommend this!

    5
    • Organization Name: TLC Pool & Spa Services, LLC.

    This comment refers to an earlier version of this review and may be outdated.

    Rebekah

    Organization Name: EmbellishMe

    What an amazing POS!! It takes some time setting up, but once you do, it really can save your business! Customer service is very helpful when it comes to teaching you and your team the system. Lightspeed helps you cut purchase ordering time in half with automatic reordering. Inventory counts and reconciliation helps you manage your inventory appropriately and effectively. The more you invest your time into setting up the system, the more it gives back to you. Would and do recommend to any business 100%

    5
    • Organization Name: EmbellishMe

    This comment refers to an earlier version of this review and may be outdated.

    Susan Ostrov Gutheim

    Organization Name: Over the Top

    I haven’t had any of the negative experiences that I’ve read about on this site. My brick and mortar store runs completely on Lightspeed as does my online site. I’ve had mostly a very good experience with the product and the staff. I find the staff to be very helpful, completely patient and able to take care of any issue that has come up. I also use their loyalty program and have had some issues with that program not giving me all that I had hope for but it still works well and has helped to engage my customers. I have also not experienced equipment issues. Of course, I’d love the software to do a few more things, to have some additional reporting capabilities but overall I would certainly recommend Lightspeed to any retailer.

    4
    • Organization Name: Over the Top

    This comment refers to an earlier version of this review and may be outdated.

    Michael Gallagher

    Organization Name: The Good Feet Store

    Lightspeed has been an awesome POS system. It was super easy to set up and the tech help is the best. The reporting is smooth, robust, and even customizable. It is great to have everything you need at your fingertips and it saved a lot of time. For the money I think this is the best POS value out there for any small to medium sized business.

    5
    • Organization Name: The Good Feet Store

    This comment refers to an earlier version of this review and may be outdated.

    Becca M

    Organization Name: CornerBooks

    Great Online Point of Sale SystemWe have been using Lightspeed for over 3 years. It has been a great system for our retail book/gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. Aside from a few lengthy wait times on support (90% of the time the support is fantastic and our issue has been resolved), Lightspeed has been a great decision for us!

    5
    • Organization Name: CornerBooks

    This comment refers to an earlier version of this review and may be outdated.

    Tegan Moss

    Organization Name: B!KE

    Lightspeed is a powerful tool that allows us to efficiently process sales, manage inventory, and run our ecommerce store. We highly recommend it.

    5
    • Organization Name: B!KE

    This comment refers to an earlier version of this review and may be outdated.

    Bill Larson

    Organization Name: Cyclepath

    CyclepathPDX has been with Lightspeed for more than 15 years now. It was the best POS system at the time for many reasons and allowed us to affordably go with a computerized, bar code inventory system when we were still a young company. Being Cloud based, it eliminated all the finicky master/slave network issues of that time. It also allowed me to log onto the system from home to work.Lightspeed has had it’s share of growing pains, but has changed a lot since those early years. We can say we personally helped them troubleshoots bugs and offer advice to create functionality we wanted to see. Today Lightspeed is a very well run/operating system and offers us all the functionality we ever wanted. We are very pleased with the service.Bill

    5
    • Organization Name: Cyclepath

    This comment refers to an earlier version of this review and may be outdated.

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