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Lightspeed Retail Review

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Lightspeed Retail Review

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Date Established
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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    Organization Name: G4 Hme Furniture

    Lightspeed POS has simplified many of our processes in the store, especially with the way it helps manage Special orders and purchase orders.

    • Organization Name: G4 Hme Furniture
    Scott Merritt

    Organization Name: Cycle Solutions

    What can I say, We love Lightspeed. It has made our life at work so much better. We have been using Lightspeed now for over 10 years. Can’t enough about it. It meets all our needs as a small retail business. We have a store front and switched from Lightspeed OnSite to Lightspeed Cloud. Main reason we wanted to join the E-com world. The templates that Lightspeed offers are amazing and simple to us. I was worried that it would of been a hard process building our new website, but Lightspeed made it easy. When ever we go stuck on something, Lightspeed customer service is award winning. Sometimes we need just a simple chat on line, sometimes a telephone call and sometimes TeamViewer. Either way they got you covered. Overall this is a great platform for any small business looking to have a POS system and E-com site. Build it to your own needs. 100% recommend…Thanks Lightspeed for making our live easier and helping us look professional.

    • Organization Name: Cycle Solutions
    Line Kreatelier Daems

    Organization Name: Kreatelier LLC

    Lightspeed POS has changed my business! It was our first POS system and I love everything about it! It is simple to use and many systems can be integrated such as Mailchimp, Thirdshelf, our Gift card system and more. We sell our products online and LS Ecom has made this much easier! We now have just one inventory which makes a huge difference. And the service LS offers has been incredible. The few times I had to report a small problem, the phone or chat service has been quick, efficient and always very patient and friendly. Thank you LS!

    • Organization Name: Kreatelier LLC
    Ronald Keller

    Organization Name: Captivating Canines

    Very good and cost effective way to run your store and website and the support is second to none !!

    • Organization Name: Captivating Canines
    Kris Burwash

    Organization Name: Listen Records

    Switched to Lightspeed nearly 2 years ago and have been very happy with it. It’s much easier to use than our previous POS and an being able to work remotely via the cloud has been indispensable. Support has always been great whenever I have a problem or question. And features/suggestions/problems are always being added or worked out/solved.

    • Organization Name: Listen Records

    Organization Name: ALKU Modern Jewelers

    I have used WinJewel, The Edge, and VendHQ. I can honestly say I will not need to find another POS system again. This system has allowed for much easier operating in office. It keeps track of everything. Lightspeed Retail gives you full reports on inventory, clients, employees and profit / loss. This system does so much more than that, but these are the major perks.

    • Organization Name: ALKU Modern Jewelers
    Sara Lesieur

    Organization Name: Bedside Manor

    One of my favourite things about this software is the ability to work remotely. I can access it from any device and get work done/stay up to date with my store without being there in person. It also has great 24-hour customer service that can fix all my problems very quickly.There are also tons of video for tutorials to self-train which has made it very easy to show my employees how to use. Overall the system is very user-friendly and easy to navigate. This is my 3rd POS system and the best one I have used, I wish I had made the switch years ago.

    • Organization Name: Bedside Manor
    ANA B

    Organization Name: Vita Marche

    We use the E-Com platform from Lightspeed and we have just great comments to make. From customer service to the final product itself, we are very happy! It’s a robust platform, but available to small and medium businesses like us. Adding a new product is easy and allows us to rapidly change inventory levels or other changes we want to make. We strongly recommend Lightspeed to any small or medium-size business that wants to promote and sell online.

    • Organization Name: Vita Marche
    Shane Robins

    Organization Name: Mullum Mac

    We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn’t migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn’t as big a deal as I thought it would be)Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired.Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders.Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage my emails to customers post job to glean customer feedback on how we did!Lightspeed retail has changed the way we manage our business. Two thumbs up!Mullum Mac

    • Organization Name: Mullum Mac
    Nicholas McCafferty

    Organization Name: Barrie Pool and Patio

    Barrie Pool and Patio has been a user of Lightspeed for multiple years now.
    We have found this system extremely reliable, efficient, user-friendly and most importantly the support from the company itself is there when you need it. The system is straight forward and I would highly recommend for people who are just starting up a business or even have an existing business.This system is also very easy to teach new hires. It is quite self explanatory.

    • Organization Name: Barrie Pool and Patio
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Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.