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Lightspeed Retail Review

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Lightspeed Retail Review

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Date Established
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.

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    Organization Name: Snap Comm

    Lightspeed has really helped our business, from the easy inventory adding/transfering, to the amount of reports that can be pulled. They even have a time keeping record for employees!

    • Organization Name: Snap Comm
    James Grasso

    Organization Name: Recess Games

    Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integrated addons available. The multi-store feature works well.Cons: It did not believe in negative numbers but that is changing. We do not like that custom fields don’t save the same way as other standard fields.

    • Organization Name: Recess Games
    Cedric Dautin

    Organization Name: Ojeux

    Nous avons changé de logiciel pour passer chez lightspeed, nous sommes ravis ! Logiciel rapide et efficace qui comble nos besoins, et un service après-vente super !(We changed the software to switch to lightspeed, we are delighted! Fast and efficient software that meets our needs, and a great after-sales service!)

    • Organization Name: Ojeux
    Jake Brown

    Organization Name: H Cafe

    I’ve used many POS systems in my years of experience in the service industry and Lightspeed has finally met up with modern day user friendly operating standards. It almost allows me to create my own POS System from the ground up. Many of my staff need very little time with training compared to others that need days of training.

    • Organization Name: H Cafe
    Steven Hoffman

    Organization Name: Simatech Vapour Shop

    I cannot speak highly enough about the ease of use and versatility of this product. From sales, inventory and make sure my books balance its all very intuitive and straight forward. And in the odd time I do get stuck the support team has been extremely helpful with figuring it all out. I would Highly recommend this product to any business looking to move their sales and inventory into a easy straight forward program. I’d give it more stars if I could.

    • Organization Name: Simatech Vapour Shop

    Organization Name: Mephisto

    Happy with the product and service my 2 years with them. Very customizable if the settings are rigid for you business.

    • Organization Name: Mephisto
    Kathy Benson

    Organization Name: Jumping Mouse Beads

    I’ve been very pleased with Lightspeed this year. Transitioning between software is always painful but I had no difficulty- just time. I really like the Ecomm solution portion which was why I chose this software. Not a bad learning curve at all and they’ll schedule as many 1/1 sessions as you need with no cost. They also have great tutorials- but really I found my 1/1 sessions to be more helpful. I recommend this product. I have a small brick and mortar business that I want to include online. I have over 10k products that I sell so the Square wasn’t scalable for me. Try this- I think you’ll be pleased. I’ve been so far.Previous software I’ve hadIntuit- no integrated online solutionRevel- Their Ecomm is awful. It’s not their focus and you can tell. That was the deal breaker for me.

    • Organization Name: Jumping Mouse Beads
    David Garcia

    Organization Name: Seattle Audubon Nature Shop

    Lightspeed has been a great help to updating, professionalizing and streamlining all our processes within our non-profit business. Great, 24-hr support team has helped solve any issue that came up – including coming up with creative work-arounds for complicated issues that are likely unique to our business due to the multiple layers of complexity added by the fact that we operate within a non-profit organization (membership, multiple price levels, non-inventory transactions, charitable contributions, data analysis & more).

    • Organization Name: Seattle Audubon Nature Shop
    Gennifer Coleman

    Organization Name: Northeast Texas Habitat ReStore

    Great customer service and response time to any questions or help that you may need. Very user friendly, has great reports. Great for keeping track of inventory, money, employee time and much more. Would recommended for other business.

    • Organization Name: Northeast Texas Habitat ReStore
    Dia Gilley

    Organization Name: The Grand Tour LLC

    It has been a delight working with Lightspeed as our POS. From getting a quote to installation to day to day usage, the operating system has been intuitive, making it easy to learn/train new employees and reporting on the back-end. When we have encountered a problem, it has been easy to reach out to the technical department to resolve it. And they actually follow up to make sure it is still working!! We are all impressed with the system.

    • Organization Name: The Grand Tour LLC

    Organization Name: JK Custom Communications

    Very easy to use, quick to setup, the customer service is great and has been a huge help throughout the whole process. A little expensive compared to a lot of POS out there, but also offers more and has a ton of features that you can’t get with the others.

    • Organization Name: JK Custom Communications
    John Clark

    Organization Name: Pili Pacific

    The Lightspeed staff support and service is excellent. Lightspeed ensured that I had the right set of products, both software and hardware and followed up with me during the entire process to ensure I was successful in my transition from another POS product. I highly recommend Lightspeed to anyone looking for a POS solution and an eCommerce solution.

    • Organization Name: Pili Pacific
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