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Lightspeed Retail POS

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Lightspeed Retail POS Review

Lightspeed Retail POS is designed for multiple types of retailers and boasts a rich feature set, built-in processing, and eCommerce.

    Erica Seppala
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Lightspeed Retail POS

Total Rating5.0
Pricing Good
Features Excellent
Customer Service Excellent
Integrations & Add-Ons Excellent
Reviews Good
Erica Seppala

Erica Seppala

Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
Erica Seppala
View Erica Seppala's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS


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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS


Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.

665 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    SHERI KROMBERG

    Organization Name: UPPER PENINSULA CHILDREN'S MUSEUM

    We love how easy it is to customize to our business. We send all of our income through the POS. Rental income, merchandise, non-profit donations and grants. We are able to use POS to keep track of our members at the museum. I love that I can check on how the store is doing at any time from anywhere all I need is internet access. The other cool thing about Lightspeed it the high quality customer service. Quick, friendly and knowledgeable are words used to describe their customer service.

    5
    • Organization Name: UPPER PENINSULA CHILDREN'S MUSEUM

    This comment refers to an earlier version of this review and may be outdated.

    Greg Royer

    Organization Name: TGP Sports

    Lightspeed has been a blessing for us. The system is very user friendly. The support staff has been very helpful when we have questions. I would highly recommend this system to any business.

    5
    • Organization Name: TGP Sports

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Harmon

    Organization Name: ATTU

    Lightspeed is really easy to use, which is great because it prevents a lot of user error. I switched from Squarespace because I opened another store, and Squarespace didn’t allow me to transfer between stores. I also love that I can sync my inventory to my website. One of my complaints is that you often have to wait hours to speak to customer service, but once you can get ahold of them, they’re great!

    5
    • Organization Name: ATTU

    This comment refers to an earlier version of this review and may be outdated.

    Chad Terry

    Organization Name: Bikes Plus

    Lightspeed allows you to have access to information right at your fingertips. Tracking real time sales and margins has been a huge value to our organization. The reports that are available allow us to make the best informed projections moving forward. Lightspeed integrates with our 3rd part website to upload all our inventory on a consistant basis. Inventory tracking and inventory management is easy and allows us to easily know our assets on hand.

    5
    • Organization Name: Bikes Plus

    This comment refers to an earlier version of this review and may be outdated.

    Michael Harlow

    Organization Name: Endorphin Fitness

    Great point of sale system for bicycle retail stores!!

    5
    • Organization Name: Endorphin Fitness

    This comment refers to an earlier version of this review and may be outdated.

    Lindsey

    Organization Name: Club House Beverage

    It’s fine when it’s working. A few glitches and system designs not ideal for liquor stores. Just passed the one year mark and they informed me I had promotional pricing so my subscription cost would double. The last few weeks system performance has been terrible. Seems every Friday night around 6-6:30 the system crashes for a while. Glad nobody is buying liquor on a Friday night after work! Card payment partner has had multiple outages for 4-6 hours the last ~2 weeks. Have to restart the iPad daily otherwise system bogs down and gets slower and slower. Unit vs case are completely different items so you can set a bottle reorder point and have cases automatically added to a PO. Label printing queue logic is a mess. No default field for bottle size. Minor annoyances can be frustrating but manageable. Major outages on holidays and busy times mean I’m looking for a mother system after a year. Thousands of dollars wasted/lost.

    2
    • Organization Name: Club House Beverage

    This comment refers to an earlier version of this review and may be outdated.

    Doug

    Organization Name: PM Hobbycraft

    Lightspeed is great for some businesses, i’m sure, but if you want extended functionality, it is somewhat lacking. It seems that they just left out some of the basic things that retailers need. No ability to add a fuel surcharge to your ecom orders so you have to just increase your shipping prices making you look bad…No ability to add related items to a sale. In the case of having to collect a recycling fee.Their premium reporting suite sometimes, but not always, contradicts their basic reporting which means you can’t trust it. I was force-migrated from their older Lightspeed on-site product and it has been troublesome ever since… Slower, more complicated, more reliance on mouse clicks… It’s just cumbersome.For example, when you’re entering a Purchase order, you have to open every item’s product card to update vendor cost. Then, enter the cost again on the purchase order. Then the screen resets and brings you to the top of the page. Then you have to scroll down again, find where you were and do it all over again. There is also no column to show you your margin so you have to calculate everything manually or, again open the product card. But if you still have that item in stock, it doesn’t show incoming margin, just your old margin based on what you purchased it at before. Try doing a PO with 300 skus! It takes forever. If I could easily change systems I would in a heartbeat.I would definitely NOT recommend Lightspeed Retail POS to anyone who has a retail store with more than a few hundred skus.

    2
    • Organization Name: PM Hobbycraft

    This comment refers to an earlier version of this review and may be outdated.

    Ankush Batra

    Organization Name: Kush Smoke Shop

    Customer Support: 2 out of 5Software 4 out of 5Customer Service:I currently have been using Lightspeed and I signed on about 2 weeks ago. In these past 2 weeks it has been hard to get in touch with individuals over the phone like 1.5 hr wait till I gave up. When you email your account rep they forward this email to whoever you need to speak to but nothing gets resolved. I have been trying to email my billing individual because the printer I received was not the one I ordered. He has yet to respond to that and I had emailed twice. I had a 1 on 1 training with someone today and I told her I do not have a label maker, so what is compatible with your company. She said she will reach out to my billing guy and he’ll get back to me. (This is the guy I have been trying to reach) He emails me after 20 minutes of getting off the phone stating this is the printer that we have and here is the invoice sign and pay for it. I responded immediately hey what’s going on with my printer and NO response. SOSOFTWARE:You are not able to delete anything! Employees roles don’t work well with IPAD rather than a laptop. (Which is weird since it is cloud based)Software has glitches and seems to be VERY VERY new to the game. But, does what you need depending on which field you are in. Also, they have available features/Ad-on that are free but they do not tell you about till you do some research to find what they have. So, still giving it sometime to realize if I want to stick with this company and just for the software endure the B.S.

    2
    • Organization Name: Kush Smoke Shop

    This comment refers to an earlier version of this review and may be outdated.

    Leah Dal Ponte

    Organization Name: Highfield Liquor

    easy to use, simple to train staff on, easy to fix mistakes and customer service is always available. I have used it for many years now and am content with it

    • Organization Name: Highfield Liquor

    This comment refers to an earlier version of this review and may be outdated.

    Marie Harrell

    Organization Name: Harrell’s Bicycle World

    We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008. In fact it can easily be used with just an iPad! We are not computer savvy at all and this system has never confused us or new employees. We love everything about this system! So much that if we ever strike up a conversation with a fellow business owner that mentions they are thinking about a new system you better believe they are going to hear all about this one! You can read all about the features and I could tell you everything that we love or you can just be smart like we were and just try it. If you do want to talk to an actual person that is using the system you can certainly get in touch with one by calling one of the helpful reps at Lightspeed. They will connect you with a business owner that will tell you everything you want to know about their daily experience. It helped us make the decision to pull the trigger and get the ball rolling!

    5
    • Organization Name: Harrell’s Bicycle World

    This comment refers to an earlier version of this review and may be outdated.

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Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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