Lightspeed Retail Review
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- Date Established
- 2005
- Location
- Canada
Pros
- Premium-class product
- Excellent register functionality
- Onboarding help provided
- Good work order management
- Robust reporting features
- Strong eCommerce platform
Cons
- Expensive and complex for very small businesses
- One year commitment
Overview
Are you in the retail business? Looking for a cloud-based point of sale system that boasts diverse functionality and a plethora of features? If so, Lightspeed Retail is an option worth considering.
Developed in 2013, Lightspeed Retail is geared toward mid-sized and larger scale independent businesses and can handle the needs of virtually any retailer, boasting dozens of integrations that can keep your business on the cutting edge.
| Restaurant | Retail | eCommerce |
|---|---|---|
Lightspeed Restaurant | Lightspeed Retail | Lightspeed eCommerce |
|
|
|
Premium Restaurant POS | Premium Retail POS | eCommerce Integration |
$69/month | $99/month | $59/month |
No commitment | No commitment | No commitment |
No credit card required | No credit card required | No credit card required |
Lightspeed has rapidly updated in the past few years and now offers its own eCommerce platform, giving you the ability to set up and run your own store online. Its interface is highly intuitive and modern and customers will appreciate the level of customization that is available. Surprisingly, given the company’s attention to staying on the cutting edge of trends in the POS world, a few complaints have been lobbed Lightspeed’s way about its refusal to correct minor bugs in its software. Lightspeed is not the cheapest solution on the market but it does offer pretty much any feature you could dream up and, for those looking for a one-stop-shopping system with strong customer service, Lightspeed is worth looking into.
Table of Contents
- Pricing
- Cloud-Based Or Locally-Installed
- Specific Industry
- Specific Size Of Business
- Ease Of Use
- Hardware & Operating System Requirements
- Features
- Integrations & Add-Ons
- Compatible Credit Card Processors
- Customer Service & Technical Support
- Negative Reviews & Complaints
- Positive Reviews & Testimonials
- Final Verdict
Pricing
Note: There are five separate Lightspeed POS products, though the distinction isn’t always clear. Lightspeed OnSite comprises software that is installed on your desktop Mac. Lightspeed Restaurant is a cloud-based POS system used by food service businesses. Lightspeed eCommerce is used by online businesses and can be integrated with Lightspeed Retail. Finally Lightspeed Retail is a cloud-based POS system primarily used by those in retail businesses. This review looks at Lightspeed Retail.
Lightspeed Retail has recently made slight changes to its pricing options. You can now get Lightspeed’s most basic package for $69 a month which makes it more affordable for smaller retailers than it had been previously However, Lightspeed also encourages you to call for a quote to make sure you are getting all of the features you need. With the new pricing structure, there appears to be a little more wiggle room if you need things like eCommerce or advanced reporting, making a system that was on the pricier higher end of the POS spectrum slightly more cost-effective.
Retail also has a 14-day trial you can use to check out the software for yourself.
Cloud-Based Or Locally-Installed
Though Lightspeed Retail is technically cloud-based—meaning your information is stored on Lightspeed’s servers and synced over the cloud to your platform—the system itself is a hybrid. Retail is browser-based; you don’t have to install any programs on your computer, but you do have the option to install the Retail POS app on your iOS device. In this case, the system offers most of the benefits of a locally-installed system without having to use bulky and expensive hardware or deal with on-site software updates.
Specific Industry
Lightspeed Retail is one of the most complete POS systems available for virtually any type of retail industry. It also offers features for selling services alongside physical products. With the ability to create estimates/quotes, service and repair orders, and define labor costs, the software is useful in a variety of settings. The POS really shines in the apparel industry but (especially if you have opted for one of the more advanced packages) can fill the needs of virtually any type of retail environment. One of the standout areas of this software is the amount of register functionality offered, something not readily available with similar POS system providers.
Note: If you’re a food seller, have a look at our Lightspeed Restaurant review; Retail won’t be suitable for your needs.
Specific Size Of Business
Any size business will likely work happily with Lightspeed Retail, and the recent pricing change should make this a far more appealing option to smaller retailers. That said, the software is so feature-rich—with functions to support every part of the retail cycle, from ordering and purchasing to stocking and selling (as well as extensive CRM capabilities and employee management)—that it appeals to even the largest of big-box retailers.
Larger industries where cost may be less of an issue might gravitate to Lightspeed for its wide array of integrations and add-ons. Lightspeed also has a sleek design and regular updates, making it a relatively unique POS compared to some other options. If you’re looking for all of the standard features in a highly-rated POS —solid inventory management, deep analytics reporting, and marketing campaign management— along with the ability to highly customize the software and give customers a somewhat more intimate experience, this POS should be near the top of your list.
Ease Of Use
Lightspeed does a really good job of making sure customers understand what they are getting and know best how to use it. After signing up, an associate will contact you almost immediately to answer questions and help you hit the ground running. Once you’ve purchased Lightspeed, a customer success representative will help you set up your store and give you instructions about how to use the system. That being said, both the front- and backend of the software are extremely intuitive. The initial setup, completed in the in-browser software (though you can manage it from your POS), involves a step-by-step process which includes a catalog of items you can use to populate your inventory.
The organization of the management area is basic in the best possible way. All of the functions are grouped into categories on the left-hand side, and the most commonly used options are the most prominently displayed. This might seem like an obvious thing to do, but you’d be surprised how many POS dashboards hide away the most vital functions. You can start, continue, or refund a sale with reasonable ease, create special orders, and even set a customer display for when you’re away from the register.
There are very few areas where you could conceivably get tripped up when initially tooling around the interface. Everything is where you would expect to find it and navigating through screens is simple and easy to master with limited training. There’s a high degree of inventory customization, reporting options, and customer tracking, which inevitably lends a certain level of complexity to the software. Processing reporting, for example, is fairly complicated, with dozens of compiled reports to choose from. However, most POS backends are naturally a bit complicated and anyone with a modicum of managerial experience should be able to figure out the system quickly.
Hardware & Operating System Requirements
The Retail App and associated hardware will work with any 3rd generation (or above) iPad or iPhone, though bear in mind that you can’t make sales via iPhone; you must have an iPad. The in-browser option will obviously run on any computer with an Internet connection.
Lightspeed sells all peripheral hardware and offers two bundles:
- iPad POS Hardware Kit: Includes an APG cash drawer, a Vault Simplicity Base iPad stand, a Bluetooth socket scanner, a LAN receipt printer, and receipt paper. The actual iPad is not included.
- Desktop POS Hardware Kit: Includes an APG cash drawer, a Lightspeed scanner, a USB receipt printer, and receipt paper. The computer itself is not included.
Any of these peripherals can be purchased separately if you don’t need a whole bundle. For models and pricing, check out Lightspeed’s hardware page. Customer service representatives are trained to help you if a hardware catastrophe or minor glitch hits your store. Lightspeed sells Zebra label printers through its site along with APG cash drawers and barcode scanners that can be connected by Bluetooth or through a USB connection. Lightspeed also offers card-swipers for purchase through its website.
Features
- Multi-Tender Options: All payment types are accepted: cash, credit, debit, check, gift card, and store credit (either from exchanges or established house credit accounts). You can print and/or email receipts (and gift receipts) with product descriptions and notes. Gift certificates/cards also have a barcode for ease of use and can be reused (their balances can be changed). The option to apply discounts is readily available through the register, and you can hold and suspend sales and return to them later, or transfer them to another device. You can also place items on hold/layaway for customers to pick up at a later date. Adding new/existing customers to a sale directly through the POS interface is seamless. Performing returns and exchanges is equally easy.
- Inventory Management: The options for inventory management can go fairly deep depending on your particular needs. The basic process—adding descriptions, category management, and reorder points—is relatively simple. Amongst the more advanced features are customizable tags (so that you can essentially create your own inventory taxonomy for searching for items), multiple attribute matrices (large, black, leather, etc.), and the ability to assemble items into bundles, including serialized items. You can also manage items that are typically bought in bulk but sold individually (i.e. a 12-pack of soda that is sold by the can).
- Purchase Order Management: You can track vendors, complete PO’s across multiple vendors and items, and receive or return orders. Return to Vendor (RTV) is a new feature that allows you to manage merchandise returns due to damaged products, incorrect shipments, customer warranty returns, etc. Retail also allows you to track unit costs and shipping fees to accurately calculate your profits and margins. For selected vendors, there are more advanced options, such as direct catalog ordering from within Lightspeed.
- Employee Management: There is a basic time clock for employees, operated through an easy-to-set-up pin, as well as a log of employee sales and inventory changes. You can set up customizable roles from within the management area.
- Work Order Management: You can create work/repair orders, track repair progress, and print claim checks and service labels. The labor option also allows you to bill work orders based on time worked. You can schedule appointments for services and turn quotes/orders into invoices/sales too. Lightspeed recently added a feature that allows merchants to add up to 12 photos to a work order. This can be really helpful for jewelry or tattoo shops and especially for high-end repair shops that require before and after photos.
- Loyalty: The ability to add customers to your database is available on both desktop and iPad. You can track contact information, credit limits, and transactions. Other great features include the ability to set up different customer categories to offer specialized discounts, track outstanding balances and past-due accounts, track all your print statements, apply payments to invoices and balances, or use credits against future sales. Integrations with MailChimp and MailSync are now available for email marketing management.
- Reporting: There are hundreds of pre-set printable reports. Customized reports may be filtered by day, week, month, or year. View your profits by total revenue or margin to understand what your inventory is costing you and which items are most profitable. You can also use reports to track the effectiveness of promotions, strategically schedule and task your employees, and track end of day accounts, among other things. Advanced reporting includes responsive widgets that provide you with a visual dashboard of the most important elements in your store. There’s also a desktop browser export feature—any report lists can be exported to Excel in spreadsheet format.
- Multi-Store: Lightspeed allows you to transfer inventory between locations and provides full visibility of all inventory from stores and warehouses (you can look to see if another store has the product a customer wants). Another cool feature is the ability to set different prices for the same SKU on a store-by-store basis. You can take your show on the road with the Retail iPad app, capable of handling temporary storefronts like pop-up stands or trade shows.
- eCommerce: Lightspeed has added an impressive eCommerce platform with plans starting at $59 a month, adding another level of convenience for users. At the entry level price, users get 250 products, omnichannel capabilities, 24/7 support, personalized onboarding, and access to the app store. The service comes with SEO tools to help boost your store’s visibility online. There are also some nice marketing features, including the ability to integrate with Facebook and give customers the opportunity to leave product reviews on the site. Running custom marketing and promotional campaigns can be done directly through Lightspeed. The customization options are a big selling point — Lightspeed offers 60 themes and allows you to be creative with your design. It is an extra cost, but having this level of synchronization with your POS system is convenient.
Integrations & Add-Ons
Integration with MailChimp is included with any subscription to Lightspeed Retail; other third-party integrations are available as add-ons. Lightspeed integrates with a huge slate of companies and the chances are, if you’re interested in or have heard about a particular feature, Lightspeed will have it. The Add-Ons page lists several applications and services, including some of the following:
- Accounting: Lightspeed Retail offers a program called Lightspeed Accounting that is able to integrate with QuickBooks Online, QuickBooks for Windows, and Xero.
- Loyalty Rewards: Retail integrates with a couple different CRM-related programs and services that allow you to create and track customer rewards programs, along with contact and sales data for email and online marketing purposes. These integrations include Loyal2, City Hive, Perkville, AppCard, Chronogolf, Tap Mango, PetStoreMarketer, and Thirdshelf.
- Scheduling: Use NimbleSchedule, Agendrix, Booxi, Chronogolf, or Homebase to schedule and track employee hours over the Internet, allowing employees to request time off, trade shifts, and clock in or out from anywhere.
- eCommerce: If you are currently using your own web store you can sync the data between Retail and your eCommerce platform using SkuIQ, Kosmos eSync, WooCommerce, Maurisource, Hyperspace, Accumula, and BikeExchange.
- Rental: For retailers needing to rent equipment, integrations with Rental Shop Manager and Bike Rental Manager are offered.
- Email Marketing: If you would like to take advantage of email marketing, Lightspeed Retail has you covered with Mailsync.
- Inventory Management: Your inventory management needs can be handled with any of the following integrations: Stitch Labs, iMerchandise, Nobal Technologies, and SkuVault.
- Lightspeed eCom: This eCommerce platform is an impressive addition to Lightspeed’s belt of POS systems. You can find out more information about this system by watching a demo or requesting a free trial. Not only is Lightspeed eCom a stand-alone, fully functional, exclusively online POS system, but it now offers integrations with Lightspeed Retail.
| Restaurant | Retail | eCommerce |
|---|---|---|
Lightspeed Restaurant | Lightspeed Retail | Lightspeed eCommerce |
|
|
|
Premium Restaurant POS | Premium Retail POS | eCommerce Integration |
$69/month | $99/month | $59/month |
No commitment | No commitment | No commitment |
No credit card required | No credit card required | No credit card required |
Compatible Credit Card Processors
Lightspeed Retail integrates with Vantiv Integrated Payments (Mercury), Cayan, and iZettle.
As far as EMV compliance goes, Lightspeed was actually ahead of the curve as one of the few companies who integrated an EMV-certified terminal by the October 1st, 2015 deadline. You really can’t go wrong with Vantiv or Cayan, which makes it easier for merchants to shop around for the best rates.
Customer Service & Technical Support
Since Retail is priced with a subscription model, premium technical support is part of the service. Various kinds of support are available as follows:
- Phone support is available 24/7 (excluding holidays).
- There is a support page with links to resources, the status of the system, release notes, and training videos.
- You can also chat with a representative from virtually any page on the Lightspeed site from 11am-8pm EST or leave a message with your email address if no one is available.
- A community forum is available through the website and articles like “9 things to know before you buy a POS system” can be accessed on the main page.
- Lightspeed also has several social media pages including Facebook, Twitter, Instagram, and LinkedIn.
For users who have a valid subscription, Lightspeed customer support works to respond to service requests within one business day.
Negative Reviews & Complaints
When it comes to reviews, Lightspeed customers seem to be split down the middle. Though there are many positive reviews, several unsatisfied customers have negative things to say about Lightspeed Retail. Some of the most common complaints are as follows:
- Ignored Customer Requests: Various complaints cite that user feature requests and reports regarding system glitches have been largely ignored (over long periods of time, in several cases). Some customers state that they would like to see Lightspeed get better at maintaining and fixing its system before working on new functionality and advancement.
- Glitches: Several complaints have been made about bugs in the system. Those customers report being satisfied with responses from Lightspeed’s customer service regarding their complaints but are frustrated when no action seems to come from the developers.
- Feeling Stuck: A few customers have complained about being stuck in a contract they’re not happy with. (As with any system that requires you to sign a contract, you really want to make sure Lightspeed works for you and your business before signing your name on the line.)
- Learning Curve: A few reviewers found some of Lightspeed’s offerings to be a bit overwhelming and difficult to master. As mentioned, the backend (especially with advanced features) does take some getting used to simply because there’s a lot to try out. A few other reviews also mentioned that some of those advanced features occasionally lagged.
Positive Reviews & Testimonials
Lightspeed Retail also has a loyal following of satisfied customers who have noted the following benefits:
- Customer Service: A large number of customers are completely satisfied with the level and quality of customer service they receive from Lightspeed Retail. From short wait times to very helpful and friendly representatives, many patrons are very content with the service.
- Ease Of Use: A common thread found throughout most positive comments involves how easy Lightspeed Retail is to use and train staff on.
- Strong Feature Set: Many appreciate the fact that Lightspeed Retail has a large and diverse set of features. Customers really like the unlimited and highly customizable inventory feature, as well as the matrix feature that allows you to organize items with multiple variations.
- Fast Set-Up: Many customers really appreciated the personalized set-up process and found that it was easy to train employees even with some of the more complicated aspects of the product.
- Integrations: A few customers, particularly ones who operate smaller businesses, loved the choices and the variety of integrations that were available to them.
Final Verdict
Lightspeed is one of the most robust and easy to use solutions in today’s POS market. If you’re looking for a system that will likely have every option you could dream up in a POS in both the front and back end and pricing isn’t a major consideration, Lightspeed should be fairly high on your list. I also appreciate the company’s commitment to offering customers the latest in POS advances with its constant updates. With strong customer service and a commitment to making sure that you get up and running quickly and smoothly, Lightspeed takes a lot of stress and guesswork off your plate.
I definitely recommend that you take Retail for a trial run and see what you think. There are more than enough satisfied Lightspeed Retail customers who would encourage you to do the same.
| Restaurant | Retail | eCommerce |
|---|---|---|
Lightspeed Restaurant | Lightspeed Retail | Lightspeed eCommerce |
|
|
|
Premium Restaurant POS | Premium Retail POS | eCommerce Integration |
$69/month | $99/month | $59/month |
No commitment | No commitment | No commitment |
No credit card required | No credit card required | No credit card required |
Matt Sherman
Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
Latest posts by Matt Sherman (see all)
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- Why You Should Consider A Self-Ordering Kiosk For Your Restaurant (Plus The 5 Best Kiosk POS Systems & How You Can Afford Them) - November 27, 2019
- The Best Free POS Systems For All Kinds Of Small Businesses - October 14, 2019
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Organization Name: SCRUBS DEALS IMRAN
Worst Customer Support. The only thing this company is good for is taking your money. I first started my service last year every time you want something to be updated it takes 5-7 Business days, and you call after 7 days it will take another 5-7 days. And once it gets done the other representative tells you didn’t request the right thing, you have to do this to make it work, Then the whole cycle needs to be redone. The company should hire the right people. and keep in mind you have kept you service on while they do everything to update their system. after going back and forth with them for 4 months i cancelled my service. Then again I get a call ohh we will fix everything don’t worry about it, again the same thing. they charged my card twice. and know i have to fight with them to get my money back. and Yes this time I cancelled my service.
Organization Name: Bouche Bée
Excellent service and features to improve your work and customers servicesLightspeed offer an excellent service with technical support. It’s a gain of time for the inventory gestion and your work organisation. When you are confortable with all the options and features, you can really improve how you work with many suppliers and offer nice services to your customers.
Organization Name: Gracie's Place
I love Lightspeed! I couldn’t run my business without it. It has made processing customers and managing my inventory so easy. It’s very user-friendly and I never have issues with it. The staff is very helpful. I highly recommend.
Organization Name: The Crossing
I’ve been a happy user of Light Speed since 2010. Customer service & support is excellent. I have a women’s boutique.
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Organization Name: The Outside Store
I love Lightspeed. About a year ago our business bit the bullet and upgraded and I’ll never look back. The system is awesome for inventory and sales tracking. Its also very user friendly, and the analytics offer great insight (after a few months of use). Being able to check stock and pricing remotely is also a huge plus. Customer service is amazing. I would (and do) recommend Lightspeed to basically every retail business.
Organization Name: Capital City Luggage
We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It’s almost a 1 stop shop for being able to run a successful business. Pros:- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers – can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse. Cons: -Limited integrated payments-Limited ways to get content linked to other selling platforms-Blog-doesn’t do penny rounding for cash sales (canada doesn’t use pennies)- creating a work order- we cannot add or remove tabs that show on work orders-system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only.
Organization Name: Surrey Clothing Distributors
We are a uniform shop that deals with a lot of backordering and odd orders/workflow, so finding a point of sale system that we could make work for us was quite a challenge, but from the initial demo Lightspeed worked with us to figure out how we could get the system to work for us. The straightforward stock system is our favourite part of Lightspeed and why we decided to stick with it. Adding purchase orders or updating inventory levels is easy enough, and it’s made a big difference to us to be able to just look up an item and see how much we have, when we will be getting more in, who is currently waiting for it, when we sold the last item, etc. Lightspeed’s customer service has always been excellent for us, anytime we’ve sent an email or given a call to Lightspeed we have gotten a prompt response and the customer service representative has always tried hard to help us with out problem, often using team viewer to fix the problem for us or show us how to do a certain thing. We also regularly get calls checking up on us. Also very notable was the help we got setting it up, with a 1 hour+ phone session with a woman from Lightspeed who took us through every section of Lightspeed and helped us set it all up for our business specifically. Made the experience of switching from being completely MYOB based with no POS at all, to Lightspeed easy and not too daunting. Lightspeed has a very intuitive and pleasant layout with lots of customisability and was picked up by all our employees very quickly.
Organization Name: Alabama Pet Foods
We bought this POS to help link and track inventory between our brick/mortar store and our e-commerce store. This was the best decision by far. The price was good and cheaper than the other two brands we looking into. The program is very user friendly and is so easy for my staff to learn and use. New employees seem to understand how to use it in just one day. I also love that you can create purchase orders and send them direct to the vendors through the POS. It has helped me cut my ordering time in half each week. The customer service is amazing as well.
Organization Name: Cleary Brothers Vacuum
Lightspeed enabled me to combine my point of sale, website hosting, ecommerce, and merchant services to save me money and simplify my business. I was very nervous about learning a new point of sale system, but it was actually way easier than I thought it was and my employees picked up on it very quickly. David ClearyCleary Brothers Vacuum
Organization Name: The Toy Store
I run two children’s toy stores and we have used Lightspeed for 7 years! It has made a tremendous difference in our ability to transfer merchandise between the two stores, compare inventory and sales levels, order product at shows, and generate more ecommerce sales with the cloud based POS! Their tech support is AMAZING and if they can’t figure something out right away they are very quick to respond when they do figure it out (I’ve only had to wait 24hrs max).
Organization Name: Wanda Louise
We have been using Lightspeed for five years and recently renewed our contract. If that isn’t enough said, we are thoroughly pleased with the system. The reports tab generates everything from inventory, accounting, sales over time, COGS, categories… It also has easy to use customer profiles which helps us boost sales and to generate email blasts. Their customer service is wonderful! Their is a live chat option or reaching a REAL human over the phone is quick and they problem solve with you efficiently. We are very happy with a Lightspeed. Our one complaint, is it is more expensive than it’s competitors, but you pay for what you get and with Lightspeed it’s a a superior POS.
Organization Name: Big Star Cigar
Although difficult initially to set up, it’s worked amazingly well and the customer service is exceptional and well-educated! The cloud storage of data and ease of disseminating data is 1st rate.
Organization Name: Wheel Sport Bicycles
A real Review.I have used Lightspeed in a bike shop and it has been absolutely key to success. The ability to use a POS from anywhere, on most platforms is amazing. Support is also a key, and they have been great. Super stable, in 2 years there have only been 2 times the server went down, and both were fixed in under 10 minutes.We have 4 stores, and with a shared inventory, it has made things simpler. Lot’s of small customizable menu’s gives a range of flexibility.Some con’s, to make this a honest review.1. Building a Special order, and transferring it, is clunky, and hard to train staff on. It works, but could use some streamlining.2. It uses a shared search, for all of the different tabs. So if you are trying to search for a just a labor type, you have to select labor, every line. Still works, just clunky.3. Lastly, if you sell an item, not in inventory, there is only a yellow warning, at the top of the screen. would be better if it had a “are you sure” and a red warning.All of this aside, the inventory, labor management, reporting, POS, Work Order, and PO to SO tracking, makes this so much easier.Chris WhiteStore ManagerWheel Sport Bikes Spokane, WA
Organization Name: Molak Corp- Historic Gruene Texas
Hands down one of the most efficient, effective and user-friendly Retail POS systems we’ve ever worked with! The LightSpeed team made our switchover to them and setup happen with ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled! I highly recommend LightSpeed to anyone for their POS needs. We have the ipad terminal set up and love it.
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Organization Name: The Kitchenette, LLC
I’m sure there are more affordable POS systems out there, but Lightpeed works so well that I have no interest in shopping for new software. It is so easy to use, the reporting and inventory features are very thorough and helpful, and the software works seamlessly with our credit card processor. Efficient, effective, and effortless.
Organization Name: Perfect Settings
Lightspeed POS and Ecommerce Software is very easy to navigate! While using the system on a daily basis, it is always fast and if any problems arise, their customer support is available 24/7. They have helped our store many times troubleshoot problems and they are sure to quickly problem solve and get things back to normal at a very fast pace. Lightspeed customer support is always very positive and friendly to speak with as well. We recommend this product to anyone looking for a POS or Ecommerce platform.
Organization Name: PADDLE! the Florida Keys, Inc.
Love lightspeed. ease of use, universal access (phone/tablet/computer) and being able to assign roles so that my staff only has access to what they need or what I want them to need. I have been with them for 7 years and have looked at other systems which are either way more clunky or expensive and don’t do everything I get with lightspeed.
fast, easy to understand. Customer service has always been helpful
Organization Name: Red Ants Pants
Great all-in-one system for sales, employee and customer management, gift cards, inventory, purchase orders, and more! Exporting to Quickbooks is a breeze. I spent a lot of time researching POSs as this was a huge investment for our company, and Lightspeed had the best value proposition that included sufficient reporting and higher level functionality that more basic systems lacked. I am also impressed with their customer service.
Organization Name: GRAPENUTS WINE
The software is VERY user-friendly, reasonably priced and fits many of our needs in the wine industry. Customer support is top notch!
Organization Name: Griffin Jewelry
Griffin Jewelry has been in business for 34 years and we are loving our NEW Lightspeed POS system. Lightspeed has become an integral part of our daily business operations. This is the first cloud based-retail system we have used and it is phenomenal. Lightspeed simplifies business operations, allows our staff to work more effectively as a team, and supports us in providing quality customer service. The use of the IPad POS system is easy to use for sales, inventory review, and inputting & tracking work orders. As the owner of Griffin Jewelry, my employees now share the same information using the online system and I can track sales even when I am away from the store. Lightspeed has provided us with great customer care while we have implemented this new system. I would highly recommend Lightspeed to businesses seeking a cutting edge system to stream line sales.
Cherye Walker @ Griffin Jewelry
Organization Name: Liquid Surf and Sail
We have been using this platform for 18 months, so I waited a while to do the review. This system is very powerful, and really was the only system that checked all the boxes for us. We probably demoed 10 systems after going through an initial screening of other cloud based POS systems. We have recently added the analytics plug which is really next level. I will say the reporting that was included is par for most POS systems but did leave a lot to be desired. Now with the addition of the plug its mind blowing! Set up team was great as well, very helpful. We have not taken advantage of the integrated web hosting, but only because we are so entrenched and we are not ready to take on that task.
Organization Name: wellness market
Lightspeeds customer service has been impeccable since day one. You can reach their customer service team at any time of the day, and they always follow up with a ticket to make sure the issue gets resolved. I am so happy I went with a cloud-based POS system for my retail store, and having it integrate with my online store has been a game changer. Lightspeed’s inventory management is very detailed, which was an important factor when choosing a POS system because I have over 3000 skus in store. The loyalty program is very customizable and modern, and customers love that they dont have to download an app.
Organization Name: E.M. Dodger's Pet Supply & Bath House
I own a pet supply retail store and grooming salon and have been using Lightspeed since 2015. Lightspeed has consistently exceeded my expectations and become an integral part of our operations. The customer service is amazing when we have questions or need guidance on any aspect of the system. The cloud-based retail system gives me visibility of sales, inventory, and reporting anywhere that I have internet access. I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day. Lightspeed Analytics are an add-on to the price of the standard POS but it’s worth every penny! It’s like having an analyst crunching numbers for you but for a fraction of the price. 100% recommend.
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Organization Name: Yarn Refuge
I have been using Lightspeed at my retail brick and mortar business for two years. I have used other POS systems that caused me such problems. Lightspeed is different and the best out there for your money. It has incredible reporting capabilities which is such a time saver for me and my accounting team. Whenever I do have an issue, Lightspeed’s 24 hour help line is always available to fix anything that might be going on. It is rare though . . . Usually it runs perfectly for months on end. During events and the holiday season when I am very busy, it has never failed me.
Organization Name: El Boutique
We love how user friendly lightspeed is and the love the tech support team. Whenever we have an issue (hardly ever) or if I have an idea on something, they always have a solution or we will come up with one together. BEST POS EVER!-El Boutique
Organization Name: Midwestern Roots
Lightspeed is the best. Their software is incredibly robust, but they make it easy to understand by scheduling one on one calls when you first sign up to ensure understanding. They have absolute integrity and treat their clients with respect and answer questions very quickly and thoroughly. Would never use anyone else!
Organization Name: Messier Bicyclettes inc.
Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d’inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n’est pas parfait, qques petits bogues d’imprimante, de disposition et de langue mais rien de majeur. C’est un logiciel qui n’a pas fait augmenté mes ventes mais m’a rendu plus efficace donc, s’est avéré rentable!
Organization Name: Club Social Le Scaphandre (Diving Bell)
Lightspeed has been so amazing to use over the last year at the bar! From the easy setup, to the awesome interface, it has been such a pleasant change from the old POS systems we used to use. They always have someone available to call in for support, which means a lot as we are open until 3 am. Keep it up guys, great product.
Organization Name: Wynwood Walls Shop
Excellent platform. Integrates in store and E-Commerce. Robust reporting. Quick customer service. Reliable and user friendly. Happy we decided this for our retail outlet.
Wynwood Walls Shop
Daniel P
Organization Name: Running Lab
We have used Lightspeed since 2017 and it has been great in expanding our business versus our previous POS system. We love how it plays nicely with many 3rd party integrations. It takes some homework on your end to make sure you are equipped to handle the system from a processes standpoint but if you are, its the way to go. I would recommend only importing items vs creating manually with this system. We use Lightspeed retail, LS ecom, Cayan (TSYS) payment integration, Booxi, Zendesk, and Appcard for our loyalty. We are looking at LS Loyalty in the future. We feel more nimble as a retail store now that we have LS to customize the system the way we want.
Organization Name: Habitat for Humanity ReStore
Great Point of sales system. Super user friendly, easy for staff to learn. you can set each user up and limit what each one has access to. Love that we can take pictures of our inventory and add them to each item, which is helpful for us because we sell donated product. Can print labels out for each item, if you have barcodes for items you just out those into the system and scan them at the register. Really nice that I can access any information for our store from home, well from anywhere. Would recommend this system to others. Great customer service as well!!
Organization Name: Berts Sports
Can’t say enough about Lightspeed which we have been using fo over 5 years. Great reporting capabiities and the ability to log into the system from wherever you are Key success factors. Inventory and sales flows at your fingetips – how much better than that does it get?
Organization Name: Home Goods of Margaretville
I’ve been with Lightspeed for my brick and mortar store for about 6 years and I wouldn’t have it any other way. The interface is super easy and it keeps track of everything from payments to customer information. Reporting is a breeze, so is ordering and keeping track of special orders for customers.
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Organization Name: Brunmillers
We joined Lightspeed earlier this Fall, in order to bring my hand-crafted soapworks side business out of my home and into a full-time brick & mortar with an attached eCom business. While we are still learning about the various options, we find that the support given is above and beyond our expectations. Having tried other companies in the past, it is refreshing to hear that they can help us with our questions and any necessary trouble-shooting rather than tell us what can’t be done or that will cost extra. The integrated options are amazing and the overall effect is a professional and affordable system for your shop. I like the way the POS system works and find it much more intuitive than my providers’ systems. If you are looking for a system, where people actually answer the phone and intend to help you, you should give Lightspeed a try.
Organization Name: G4 Hme Furniture
Lightspeed POS has simplified many of our processes in the store, especially with the way it helps manage Special orders and purchase orders.
Organization Name: Cycle Solutions
What can I say, We love Lightspeed. It has made our life at work so much better. We have been using Lightspeed now for over 10 years. Can’t enough about it. It meets all our needs as a small retail business. We have a store front and switched from Lightspeed OnSite to Lightspeed Cloud. Main reason we wanted to join the E-com world. The templates that Lightspeed offers are amazing and simple to us. I was worried that it would of been a hard process building our new website, but Lightspeed made it easy. When ever we go stuck on something, Lightspeed customer service is award winning. Sometimes we need just a simple chat on line, sometimes a telephone call and sometimes TeamViewer. Either way they got you covered. Overall this is a great platform for any small business looking to have a POS system and E-com site. Build it to your own needs. 100% recommend…Thanks Lightspeed for making our live easier and helping us look professional.
Organization Name: Kreatelier LLC
Lightspeed POS has changed my business! It was our first POS system and I love everything about it! It is simple to use and many systems can be integrated such as Mailchimp, Thirdshelf, our Gift card system and more. We sell our products online and LS Ecom has made this much easier! We now have just one inventory which makes a huge difference. And the service LS offers has been incredible. The few times I had to report a small problem, the phone or chat service has been quick, efficient and always very patient and friendly. Thank you LS!
Organization Name: Captivating Canines
Very good and cost effective way to run your store and website and the support is second to none !!
Organization Name: Listen Records
Switched to Lightspeed nearly 2 years ago and have been very happy with it. It’s much easier to use than our previous POS and an being able to work remotely via the cloud has been indispensable. Support has always been great whenever I have a problem or question. And features/suggestions/problems are always being added or worked out/solved.
Organization Name: ALKU Modern Jewelers
I have used WinJewel, The Edge, and VendHQ. I can honestly say I will not need to find another POS system again. This system has allowed for much easier operating in office. It keeps track of everything. Lightspeed Retail gives you full reports on inventory, clients, employees and profit / loss. This system does so much more than that, but these are the major perks.
Organization Name: Bedside Manor
One of my favourite things about this software is the ability to work remotely. I can access it from any device and get work done/stay up to date with my store without being there in person. It also has great 24-hour customer service that can fix all my problems very quickly.There are also tons of video for tutorials to self-train which has made it very easy to show my employees how to use. Overall the system is very user-friendly and easy to navigate. This is my 3rd POS system and the best one I have used, I wish I had made the switch years ago.
Organization Name: Vita Marche
We use the E-Com platform from Lightspeed and we have just great comments to make. From customer service to the final product itself, we are very happy! It’s a robust platform, but available to small and medium businesses like us. Adding a new product is easy and allows us to rapidly change inventory levels or other changes we want to make. We strongly recommend Lightspeed to any small or medium-size business that wants to promote and sell online.
Organization Name: Mullum Mac
We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn’t migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn’t as big a deal as I thought it would be)Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired.Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders.Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage my emails to customers post job to glean customer feedback on how we did!Lightspeed retail has changed the way we manage our business. Two thumbs up!Mullum Mac
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Organization Name: Barrie Pool and Patio
Barrie Pool and Patio has been a user of Lightspeed for multiple years now.
We have found this system extremely reliable, efficient, user-friendly and most importantly the support from the company itself is there when you need it. The system is straight forward and I would highly recommend for people who are just starting up a business or even have an existing business.This system is also very easy to teach new hires. It is quite self explanatory.
Organization Name: 23rd ST Body Piercing
When we switched our POS systems we were worried that the transition would not go too well, but it ended up being the smoothest we’ve seen. Everything was easy to learn and not overwhelming whatsoever, it’s definitely the best POS system I’ve worked with.
Organization Name: Old Charleston Trading Co
Lightspeed is incredibly user-friendly. All our staff members were working it easily in no time.The support team responds quickly to any question we’ve had. The ability to customize parts of the intake screen for our particular retail business has been great–from entering inventory, tracking vendors, generating sales reports, being able to easily track our growth, to customizing the information we gather from our customers. Lightspeed has been a seamless partner from our opening with sales of 20K per month to five times that now. W can have a complete snapshot of inventory, sales growth, etc. in a matter of minutes.
Organization Name: Timpano-percussion
We’ve had a lot of success using Lightspeed in the shop and for online sales. We’ve even had someone program integrations for specific needs that we had, it works like a charm!
Organization Name: 23rd Street Body Piercing
Our business had been searching for a POS system that was able to handle the huge inventory that we have in addition to the large number of clients that we take care of on a daily basis. We’d tried a few in the past but with one thing or another they just didn’t suit the purpose that we needed. Either the inventory management was lacking or the user-friendliness required to streamline our sales was.Enter Lightspeed.First of all the import of data from our old system to the new was almost flawless and the minor issues we did have were taken care of by a member of their excellent support staff almost as quickly as the issues presented themselves. The inventory management part of the POS is amazing. Not only is it incredibly accurate it’s also super easy to navigate! I can build purchase orders and enter inventory received so much faster than I had been able to in the past. When I say that this has saved me personally hours of time I am not exaggerating! A job that used to take me hours is now done in a matter of minutes. The system itself is so very user friendly that even the least computer literate of our team has no problem navigating the software. Add to the fact that we can use it portably while running on an iPad or other tablet and this system really has improved the way that we are able to interact with and help our clients. We have just invested in the loyalty system that Lightspeed Retail offers and so far we’ve had some very exciting results.All-in-all this system has changed the way that we look at POS systems as well as our marketing techniques. After 12 months of use we jumped right in to a 3 year subscription! I could not recommend this POS more. Well done Lightspeed Retail!Andy Walters,Manager.23rd Street Body Piercing, Oklahoma City. OK
Organization Name: Tiddle E. Winks Vintage 5 & Dime
I have been using Lightspeed for several years and have been thoroughly happy with the program. I was a bit old school, using a cash register, writing out orders, and not tracking inventory. I had looked at several POS options, and chose Lightspeed based on user friendliness and cost. It has proven to be a wonderful asset to my small retail business, and made things run more efficiently than I could have imagined. Along with the many in-store benefits, I am also a big fan of being able to check in all aspects of my business from any device, anywhere. I have not needed a lot of customer support, but when I have, they are always top notch.
Organization Name: Interio Furniture
We are using lightspeed for both of our businesses, Interio Furniture and Rug Fashion Store. It was the best decision we could have made. It is so easy to learn. There are so many ways it makes running a business simple. We are very happy with the program and intend to use it for any other locations we open in the future.
Organization Name: Between Us Sisters, Inc.
We did a lot of research before we ended up with Lightspeed. We even purchased a system from another company and sold it almost immediately. Lightspeed was always up front in our research period about what the system could do, no bs to try to sell you a system. And since we’ve been with them we couldn’t be happier. The POS and the Ecom working together is a GREAT feature and we love it. But by far the best thing about Lightspeed is their customer service. The help articles that available all the time are wonderful but even better is being able to reach out and know that someone will help you. I have never had anyone that was less than helpful and very friendly. We HIGHLY recommend them.
Organization Name: Southside Skatepark
Saved us 10s of thousands of $s transitioning to a cloud-based system. Can log in and check Reports and Time Clock of Employees and do literally anything anywhere including Sales offsite via your smartphone.Easy integration with Online Store Add on for additional and affordable $99 a month!Inputting Inventory when items are new products with new attributes can be a little slow. There is a Quick Edit Items feature but if there was a way to Quick Edit Matrices constrained by Calendar search and tab’able through the interface allowing you to very quickly add Qunatity then go to Print Labels and calendar search and crank that days new product labels – that would save staff considerable time when being hammered with incoming new products. In our business, everything is new all the time due to graphic changes, size and shape changes etc. Now if your business has repeating Parts of a smaller more repetitive inventory this will not apply to youI’ve realized that Lightspeed has helped us as a retailer slow the loss of customers by providing as much of the new retail market of tomorrow here in our Brick and Mortar. Convenience and offering some items in our online store has helped us stay visible to today’s consumer. Without Lightspeed, I would still have a constantly bugging and non-functional Online Store like I used to have.Retail Pro – Worst Investment We Ever MadeProduct was a total rip off – 7 years of license renewal and even a pay as you go Customer Support business model – what kind of Customer Support is that. So horrible. Just cloud based optionsI liked the Customer Service, the low monthly fee and the ease of use, training and the wide ability and functionality – cloud base also is ever-evolving and always getting better over time. I like that, it’s equiped to deal with the only constant in life and business – CHANGE!
Organization Name: Iowa Magic Shop
We tried another POS and eCom provider before using Lightspeed. Lightspeed is LIGHTyears ahead of the competition. Support is thorough and AWESOME!
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Organization Name: Seminary Hill Bookstore
This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature, the ability to create and maintain customer special orders… so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs.As far as cons, there’s not much I don’t like–maybe I just haven’t found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that’s probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured.I am keeping better track of inventory with Lightspeed from what I was able to do with my former POS software. Overall, I’m a Lightspeed fan and highly endorse their product.
Organization Name: Phoenix Rising Metaphysical Emporium
We are very happy with the system. It is very intuitive, and the staff that we have that have never used a point-of-sale system are finding it very easy to use. Super user-friendly, the customer service is excellent, definitely exceeded our expectations.I would definitely recommend this system for people experienced or inexperienced with a POS.Goldie Lundbek
Organization Name: Bandit Choppers
I am the owner of a motorcycle shop, Bandit Choppers from Columbus OH. After trying 3 different POS systems we decided to try Lightspeed. We been using it for almost a year and the experience is excellent. We use the system for motorcycle repair work orders, inventory, tracking parts, retail sales and more. Best system for the money. Excellent customer support at anytime. We highly recommend for any retail business.
Organization Name: Menifee Bicycles, Inc.
I signed up for Lightspeed to be able to sell bikes from one our manufacturers websites. I had no idea how much better my store would run with Lightspeed. It took some time and effort to learn how it works, but time very well spent. I can’t imagine running my store without it. Most of my vendors now upload their information to Lightspeed so it really goes fast. The reports and inventory control are my favorites.
Organization Name: Shaggy Dog Market
As an independent pet supply store, Lightspeed has been a near perfect solution for our inventory and POS needs. We opened our first store just over 2 years ago and our second store 2 months ago and the expansion was very smooth. Lightspeed makes it very easy to track the performance, sales, and inventory of both stores.
Organization Name: Healthy Paws
Above and Beyond.I have used Lightspeed for 7 years. In those years I have always had prompt and professional service. Even when we upgraded they made it simple and seamless. I would highly recommend Lightspeed to anyone who wants to make their life easier.
Organization Name: The Gun Garage LLC
I own The Gun Garage LLC in Sierra Vista, AZ. I’ve been using Lightspeed POS for a few months now, and I have to say I’m extremely pleased. It’s easy to use, VERY thorough in it’s details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to understand and process the information from. I have to say though, my favorite part is the service tracking for my workorders. I sell, and also repair and lightspeed helps me track both efficiently and effectively. Oh, and having used another POS before, Lightspeed helped make the transition super easy with training and importing to help me not miss a beat as I transitioned. Customer service is very good too, if I have any questions, I just pick up the phone and call. There’s always someone helpful answering.
Organization Name: Capitol
The software was very easy to use and setup. Extremely user-friendly. Our company has used several POS software systems and this transition to LightSpeed was the easiest by a long shot. Support has been excellent and setup very easy! Our sales team loves the new software because it’s so user-friendly.
Organization Name: Gemorie
I use lightspeed to run my warehouse and 2 retail locations. The training was great for my staff as they are able to figure out rather complex process without knowing anything technical. We don’t have to guess about inventory anymore with analytics as well. Highly recommended.
Organization Name: Touright Bicycle Shop
Ease of use. Easy learn features that are easy to teach staff. Ingrates well with our accounting system. Fast, reliable, trustworthy customer service when we need it. We also appreciate how we can alternate between service and sales platform seamlessly.The easy to use and understand reports are most beneficial. Inventory management and margin control are enhanced and help us maintain better profit margins.
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Organization Name: Glenn Gould Studio
We recently subscribed to Lightspeed Restaurant Software for our Venue. It has helped us keep control of our inventory and keeps us all accountable. We now have a way to balance the cash with the inventory used. The customer service department helped set us up and designed our page to be so user-friendly that anyone can just walk up and start to use it – no training needed! I’m even able to look at how sales are going remotely to see what I need to order for the next day. I love that the help desk is there 24/7 to answer any questions we may have. I highly recommend Lightspeed Software.
Organization Name: Brompton Bicycle
When Brompton Bicycle was looking for a POS system, we needed something with robust features, simple employee interface, powerful management/analytics tools, and a global presence to support our growing international network. Lightspeed was the ideal choice as they offer a retail centric platform that makes selling easy for staff and provide powerful analytics, accounting, and payment extensions that make the remote management of multi locations much easier. We especially enjoy the vendor integrations within the cycling industry as well as bicycle service modules which are non-existant in other POS offerings. We also heavily utilize the automated reporting functions through Lightspeed Analytics. Combine all that with a cloud/app based interface and you get a system that can be up and running in a matter of days for a very easy to swallow price tag. When you need support – you have a dedicated account manager and responsive tech team ready to make it happen. I’d recommend Lightspeed over any other POS solution for cycling retail.
Organization Name: Red Ants Pants
We spent a lot of time researching to find the best POS system for our small retail apparel and manufacturing company. Lightspeed’s features alone make them an ideal system, but their customer service really puts them over the top for us. In addition to always being there for a phone call or chat when we have questions, they have an exceptional database of knowledge for quick reference and to build employee manuals. From purchase orders, to vendor returns, easy exchanges and backorders, this system makes it easier to run your business well.
Organization Name: Mister Edz Saddlery-Gifts-Clothing
This has kept my business so organised and has been great to use. I love it and highly recommend it.
Organization Name: Snap Comm
Lightspeed has really helped our business, from the easy inventory adding/transfering, to the amount of reports that can be pulled. They even have a time keeping record for employees!
Organization Name: Recess Games
Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integrated addons available. The multi-store feature works well.Cons: It did not believe in negative numbers but that is changing. We do not like that custom fields don’t save the same way as other standard fields.
Organization Name: Ojeux
Nous avons changé de logiciel pour passer chez lightspeed, nous sommes ravis ! Logiciel rapide et efficace qui comble nos besoins, et un service après-vente super !(We changed the software to switch to lightspeed, we are delighted! Fast and efficient software that meets our needs, and a great after-sales service!)
Organization Name: H Cafe
I’ve used many POS systems in my years of experience in the service industry and Lightspeed has finally met up with modern day user friendly operating standards. It almost allows me to create my own POS System from the ground up. Many of my staff need very little time with training compared to others that need days of training.
Organization Name: Simatech Vapour Shop
I cannot speak highly enough about the ease of use and versatility of this product. From sales, inventory and make sure my books balance its all very intuitive and straight forward. And in the odd time I do get stuck the support team has been extremely helpful with figuring it all out. I would Highly recommend this product to any business looking to move their sales and inventory into a easy straight forward program. I’d give it more stars if I could.
Organization Name: Mephisto
Happy with the product and service my 2 years with them. Very customizable if the settings are rigid for you business.
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Organization Name: Jumping Mouse Beads
I’ve been very pleased with Lightspeed this year. Transitioning between software is always painful but I had no difficulty- just time. I really like the Ecomm solution portion which was why I chose this software. Not a bad learning curve at all and they’ll schedule as many 1/1 sessions as you need with no cost. They also have great tutorials- but really I found my 1/1 sessions to be more helpful. I recommend this product. I have a small brick and mortar business that I want to include online. I have over 10k products that I sell so the Square wasn’t scalable for me. Try this- I think you’ll be pleased. I’ve been so far.Previous software I’ve hadIntuit- no integrated online solutionRevel- Their Ecomm is awful. It’s not their focus and you can tell. That was the deal breaker for me.
Organization Name: Seattle Audubon Nature Shop
Lightspeed has been a great help to updating, professionalizing and streamlining all our processes within our non-profit business. Great, 24-hr support team has helped solve any issue that came up – including coming up with creative work-arounds for complicated issues that are likely unique to our business due to the multiple layers of complexity added by the fact that we operate within a non-profit organization (membership, multiple price levels, non-inventory transactions, charitable contributions, data analysis & more).
Organization Name: Northeast Texas Habitat ReStore
Great customer service and response time to any questions or help that you may need. Very user friendly, has great reports. Great for keeping track of inventory, money, employee time and much more. Would recommended for other business.
Organization Name: The Grand Tour LLC
It has been a delight working with Lightspeed as our POS. From getting a quote to installation to day to day usage, the operating system has been intuitive, making it easy to learn/train new employees and reporting on the back-end. When we have encountered a problem, it has been easy to reach out to the technical department to resolve it. And they actually follow up to make sure it is still working!! We are all impressed with the system.
Organization Name: JK Custom Communications
Very easy to use, quick to setup, the customer service is great and has been a huge help throughout the whole process. A little expensive compared to a lot of POS out there, but also offers more and has a ton of features that you can’t get with the others.
Organization Name: Pili Pacific
The Lightspeed staff support and service is excellent. Lightspeed ensured that I had the right set of products, both software and hardware and followed up with me during the entire process to ensure I was successful in my transition from another POS product. I highly recommend Lightspeed to anyone looking for a POS solution and an eCommerce solution.
Organization Name: Mad Duck Cyclery - Roanoke
Excellent product for inventory management and point of sale integration. Supports and service is second to none.
Organization Name: Swiss Boy, LC
Lightspeed has helped us streamline our physical inventory with online marketplaces and our website, it works well in our situation were we need a system that can handle a retail store and contracting services.
Organization Name: Ripping Giraffe
I have been using Lightspeed for over 5 years now. In my 15 years of working in retail I have not come across a POS that has been so easy to use. Inventory management is one of the key highlights for light speed. The ecom is really user friendly and easy to upload inventory. The customer service has always been friendly and efficient. I would highly recommend Lightspeed.
Organization Name: Healthy Paws
I have never worked with a POS system before, but Wow Lightspeed made it simple and easy. It is a very intuitive system and their support team is amazing! Being a small business owner having a reliable system with support is very important and Lightspeed has proven to be top notch. Thanks!
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Organization Name: Circuits Cell Shop
Our phone repair shop has used Lightspeed from the start. We need the ability to create work orders as well as manage inventory and sales, all of which Lightspeed covers. We’re extremely happy with the support we receive whenever we’re having trouble with the printers or other browser issues. The reps are always competent and willing to remotely fix my problems so I can get back to work quickly! The fact that it’s cloud based has made it super convenient for me to run my business and look at reports wherever I am.
Organization Name: TRULY SPOKEN CYCLES
We’ve been using Lightspeed at our bicycle shop for a little over 8 years. It’s ease of use and the myriad features specific to our business needs make everything from scheduling repair service, inventory control and sales easy and seamless. Thanks!
Organization Name: Princess Jewelers
Lightspeed Retail has made organizing our inventory and repair jobs extremely easy! Its ability to be customized to fit the specific needs of our store is what really makes it though! The customer service through the chat or a phone call has always been at 5 Stars for us. Its quick and if the person isn’t able to help(which isn’t often), they always find someone who can! The thought that has been put behind this POS is that of someone who would use it on a daily basis in a retail setting. It was carefully designed in a way that is easy to use -Princess Jewelers
Organization Name: Waxman
Lightspeed POS has been a great POS system for us over the past four years.
Organization Name: North Ridge Fire Equipment
We love our system.Every time we call for technical assistance their support team has been wonderful to deal with and always has a solution.
Organization Name: T&A Cannabis
Very cost efficient. Easy to use. Support staff is AMAZING and ready to help 24/7
Organization Name: Wanda Louise, LLC
Though the learning curve is fairly intuitive, the support team made it easy for us to get our company up and running on lightspeed. The reports are an integral part of our daily operations where we track all aspects of business. This is where we export accounting data to QuickBooks, track sales and assets. Its a very useful system. Connecting inventory to purchase orders is a breeze. My only criticism is vendor catalogues because that onus of getting to LS for inclusion in the system is on me.
Organization Name: Arabella
Its a great POS system! There are so many features and ways to make it work perfectly for your needs. There has been one or two glitches but always solved right away.
Organization Name: The Boarderline
Lightspeed has everything we need in our POS system. The wide variety of data that we are able to collect in the report module allows us make the right decisions to keep our business moving forward. No more guessing which brands or styles we think are working in our retail location. Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff.
Organization Name: The Good Feet Store
Lightspeed is the best POS system by far! We’ve wasted so much money and hundreds of man-hours using other systems. Lightspeed is the easiest to use, has the best reporting, the easiest integration and access, and has the best bang for your buck. I would recommend Lightspeed to any business.
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Organization Name: Tools 4 Teaching
We recently switched to Lightspeed from a different POS, and I can’t say enough great things. They helped us seamlessly switch during December so we would be fully operational at the beginning of the new year. Any time I reach out to Customer Support, the service is wonderful, and my questions are fully answered during my call. They go over and beyond to ensure my satisfaction each and every time. We have almost 9,000 different products, and I wish we would have gone with Lightspeed two years ago when we opened. Lightspeed excels with inventory management and eCom synchronization. My vendors love the format of my purchase orders, and it is very easy to receive new inventory! I was able to train our four employees in less than an hour! If on the fence in choosing companies, you will not regret making Lightspeed your winning choice!
Organization Name: Heavenly Metal
I like Lightspeed. Once I mastered how it worked, I find it very easy and sensible to use. I have a very small lifestyle retail business, one brick and mortar plus ecomm. I can now say that I understand how the program “thinks” after starting with Lightspeed Onsite, and then switching to Retail POS and Ecomm. It wasn’t the smoothest transition from one program to the other. I was very nervous about making the switch because I was so used to the Onsite functions. I wish I had switched over earlier! I highly recommend L/S for small businesses.
Organization Name: Momo's Tree House
I have been using Lightspeed Retail for almost 5 years. I am very happy with it. New employees often tell me that it’s much easier to learn than other systems. I started with one location, then added eCom about 2 years later, and then added a 2nd physical location after another year. Lightspeed makes it easy to manage multiple locations. I work from home a lot, and I like that I can run reports from anywhere. It’s nice to check sales on my phone to see how things are going! I don’t need to use customer service very often because it runs smoothly, but they are responsive when I do have a question. I highly recommend this POS solution to other small businesses.
Do NOT engage with this software or companyNo Business or service oriented staff that I have ever dealt withyou could google me to see my credibility of this review.-For sales – they’ll contact you 100 times a day-For Support – Only on how to’s – any other requests = They don’t support it-For issues caused by them – YOU WOULD HIT A BRICK WALLThey ship you the wrong hardware and until you realize their mistake 30 days would have been passed already because you are trying to set upThey will not refund or exchange. YOU ARE DONEWhen you try to contact your sales person, YOU CAN’Tafter exhausting your means of trying to contact for an answer you would call supportSupport agent will tell you that they are not your secretary and to contact the sales agent.for over a week that I have brought to their attention via phone, email or support ticket = NOT RESOLVED
Organization Name: FliP Food Company
I love Lightspeed! If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience.
Organization Name: Pedal Power
Lightspeed has been great and very accommodating in easing our transition from our old POS system. They have great support and onboarding training. We’ve been very impressed with the capabilities so far.
Organization Name: Lake of the Woods Museum
We are an expanding local history museum and Lightspeed has improved our business practices immeasurably. Not only is the System robust and effective, any time I have had an issue or question, tech support has been quick to assist. All levels of support are top notch. Highly recommended.
Organization Name: Tread Bike Shop
Lightspeed has been amazing ever since we switch over from our previous POS. Their integration with other systems we use, like our website is just phenomenal. The ease of running reports helps us in a big way also. Me personally I am not the most techy person but the system is so user friendly that I’ve been able to learn things that I even surprise myself. A huge asset to our organization. I’m a huge fan and would definitely recommend Lightspeed.
Organization Name: Freedom Bike Shop
Lightspeed has been a fantastic tool to help us get more organized, profitable, and efficient. Our inventory is more accurate and easier to count, workload scheduling is an absolute dream, ordering is simple and intuitive…. I could go on. We’re very glad to have made the transition to Lightspeed!
Organization Name: Wanda Louise, LLC.
One location clothing boutique and formal wear rentals with three employees.We have been with LIghtspeed for a little over three years. Overall, I highly recommend it as a POS. Lightpseed offers excellent integration with all of my hardware and programs. Ie. Payment terminals, scanners, Quickbooks, my bank’s website, etc. The reports are various and intricate. I find this feature to be one of the most beneficial when doing my accounting, budgeting, employee performance and breaking down the different categories, to see where the strengths and weaknesses in inventory are. One of the (only) downfalls in the reports is their is no option for negative amounts of inventory. So we are forced to keep a separate log.Customer service with Lightspeed has always been exceptional and timely. I have no complaints.Customer profiles are another feature that is well done in Lightspeed.One of the only negatives with this software is it is not set up for rentals. We rent tuxedos and gowns, and there is no way to “sell” and “restock” the inventory, without affecting our margin and sale numbers and reports for how many rentals we have done. As they would come out as a sale and return. Overall, we highly suggest Lightspeed POS. The company is easy to work with, they are constantly making upgrades and doing maintenance (during hours that don’t affect selling hours), it’s easy to work and train new employees on and again their 24hr customer support is unparalleled.
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Organization Name: Georgian Bay Books
Lightspeed is a great POS for any type of business.We are a bookstore and find it easy to use and easy to teach new employees.It has many wonderful features (customer info, special orders, easy refunds).It’s simple to use day to day and we can look at sales from any time or day.It is also easy to look up our inventory by supplier and see what we have sold and what we need to reorder.I highly recommend Lightspeed!
We switched to Lightspeed Retail and eCom about 3 years ago and it was the best decision we ever made in the 40 years of business. We gained better control of our inventory and purchase orders, had a great website that we were happy with for the first time ever, and were able to connect to our customers in a way like never before. With their integrations offered for Loyalty Programs, eBay, Reverb.com, and others, its been a home run across the board. The support is 24/7 too so when I’m working away at 3am…so are they. EVERY business should use Lightspeed!
Organization Name: Magpie Jewellery Inc
Excellent POS, great support, inventory has been a breeze. I am looking forward to integrating with quick books online. We switched from a POS that was awful, nothing but gratitude for Lightspeed, wish I found and switched sooner.
I feel like many of these reviews are propaganda. This is seriously lacking compared to my 20 year old Rpro. Lightspeed is slow, the techs I keep getting are new and don’t know much, and they totally exaggerated what the software can do when I bought it. After never using their low tech e-commerce plug in and requesting a refund, of course they refused. So will I stay? Probably not. It sucks spending time and money setting up cc or pos systems only to change again. There must be something better than Lightspeed.
Organization Name: Adeline Studio
I have been using Lightspeed for several years now in my retail business. The support I receive is fast, consistent and extremely helpful! The software is flawless and easy to use but when you do get into a pinch, you are just a chat or phone call away from help. Even my account executive, Jeremy, is always there for me. He checks in, sends me emails for updates and add ons, and makes sure I have the best team for any training I need!
Organization Name: Cloud City Drones
Near constant improvements to already very useful software are just one of the reasons you should consider Lightspeed either as your POS or ecommerce solution. Trust me when I say that I’ve looked around a lot for a software platform that offers everything Lightspeed does and I can tell you that there is nothing close at this price point. Not to mention the customer service is always very helpful. Possible areas for improvement would be inventory management, especially when tracked across both Ecommerce and Retail, as well as including a customer portal for work orders to allow customers to stay up to date easily.
Organization Name: Cloud City Medical
My experience with Lightspeed has been great. The program is very intuitive and easy to use. My favorite part is that if I ever have any questions regarding their program, I get free, instant access to help from their customer service right through the App. I highly recommend Lightspeed for your retail needs.
Organization Name: JJ's BBQ and Brew
I reached out to this company for pricing for my business. Asked for cost of 3 POS terminals and what cost would be for the equipment and yearly fees. I was emailed back for a phone number and I replied that I would like to correspond via e-mail, to keep everything in writing. I never heard back but have gotten nothing but general spam and no information.
Maybe the product is ok, but I’ll never find out…. HORRIBLE.
Hello Jonny,
We would like to apologize for your recent sales experience with Lightspeed. We make it a priority to provide business owners with all the information they need to be able to evaluate if our POS system is the best fit for their their business. As each business is unique, we offer a consultative phone call to ensure we can address any questions you may have regarding the features of our software, the support services we offer, and pricing.
We appreciate the feedback provided, and will be taking it into account in the future to ensure a better experience for other business owners evaluating Lightspeed.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to be removed from our mailing lists or provide further feedback. You may reach us at 1(866) 932-1801 extension 8000.
Thank you for your understanding, we look forward to having the chance to speak with you.
Customer Success Team
Lightspeed
Organization Name: Marketplace at The Sweater Venture
We have been using Lightspped On-Site and e-com for five years. Recently I have helped a friend to get Lightspeed Retail with e-com. Both products are a great value and easy to use. The most amazing part of Lightspeed is the people. All support teams should model themselves after Lightspeed if they want happy clients. There are webinars, tutorials, articles and on-boarding sessions to help you through the process of getting started and with daily issues as they arise. Great company, great products, great people.
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Organization Name: The Top Dog Store
We have been using LightSpeed point of sale systems since 2014, and are very pleased overall. We found the program easy to use and adaptable. The dashboard provides many terrific reports for inventory/profit / sales information. The customer service & help desk have always been readily available for questions, and prompt with answers and technical support. They also offer online seminars and learning sessions for retailers. No system is perfect, but we have found LightSpeed has overall exceeded our expectations, and we are very pleased with the program and their service!
Organization Name: Bon Vivant Wine & Brew
I have been using Lightspeed for about 6 years and am completely satisfied with the performance, service and price. They may not be the cheapest on the block but you get what you pay for. They are constantly improving and adding little touches that enhance my experience.
Organization Name: Martha's Vineyard Glassworks
We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, Janina Hojczyk and Nathan Chin have gone out of their way to make sure that we are well prepared for whatever may come our way. Both Janina and Nathan’s follow-through, attention to detail, and never ending patience has been exemplary. I would give 4.5 stars if the option was available to me.
Organization Name: westbound outdoors
I just want to recommend lightspeed for all your POS needs they have fantastic help desk, ease of operation, awesome tracking and reports. They are improving all the time and keep adding little features that I didn’t know I was missing but defiantly appreciate!
Organization Name: Gamebro LLC
Get it all! Lightspeed has it! We went through so many trial periods looking for a good fit and by the end, we were starting to assume that we would HAVE TO compromise. So glad we found lightspeed because now we know, we DON’T! Whether you are a small business with a few products, or a huge retailer with hundreds of sku’s, this will get things done for you! Integration is perfect. Inventory management is unparalleled. The features you will find yourself using will astound you. The customer service is on point, and I cannot think of a single complaint. Somethings are simple because they should be, and you can get as granule as you’d like. I have spoken to many other retailers who always have a complaint or two about the software they are using and all I can do is brag. Lightspeed will not dissapoint.
Organization Name: Sherwood Financial Business So
I would NEVER recommend this product to anyone if for no other reason than their customer service is beyond abysmal.
Can you tell me your experience. I am debating between lightspeed and another pos, but seems that lightspeed bookeeping will save me a lot of time and headaches.
Organization Name: Canadian GunHub
Great customer service and support when needed. High quality equipment at the best price in could find. Lightspeed made my business easier to operate and more organized. The simple platform expidited the training of new staff young and old versus my previous POS system.
Organization Name: Manhattan Running Company
We have loved our switch from CounterPoint to Lightspeed. It is so much easier and more intuitive to use. The support is also much faster. I would reccommend this for any small business.
Organization Name: HighRoller
Although we dont use it for our gaming sites we sure do use lightspeed on our ecommerce sites we like it because of the simplicity and the UI/UX is great!.Thanks for the review anyway..
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Organization Name: St Cloud State University
Enjoyed the session with Joseph, Very useful knowledge for our complex needs.
Organization Name: Bicycle Center
Lightspeed makes our business more profitable and easier to manage. The setup is easy and there are no add-ons. Every aspect of our business communicates with each other seamlessly. Inventory management is controlled, profit is easier to track, and it frees up time for day to day operations. Support is excellent and does not cost anything additional in time, or dollars. They are friendly and prompt to aid in our success.
Organization Name: Fragrance store
Horrible Horrible and Horrible! we signed up for this and paid the entire year price! on top of that we purchased all the hardware! and guess what this entire system has bugs after bugs after bugs, reports are inaccurate as well. First they told us we need a dedicated internet to run it, so we purchased a dedicated line and still, even after hours of support and updates the system had issues of crashing!The owner of this company actually bought a preexisting POS system and just added his coding on top to make it look pretty and nice, what he didn’t realize is that when you add your own coding on top of a preexisting code all you get are BUGS AFTER BUGS AFTER BUGS!. Be smart if you have already been brain washed by their ads , just sign up for their monthly plan DO NOT BUY THE ANNUAL PLAN, (THEY OFFER 20% OFF WHICH IS $80 BUT DONT DO IT!) NEVER AGAIN LIGHT SPEED!
Hi Richard,
We’re sorry to hear that you wish to cancel your contract and would like to reiterate our commitment to delivering the services you purchased.
As discussed with our team yesterday, we’re happy to adapt our onboarding services to fit the needs of your business and ensure you and your team can get up and running on the software as soon as possible.
Lightspeed welcomes all potential customers to make use of our 14-day free trial. It may be accessed here: https://www.lightspeedhq.com/trial/.
We also offer monthly subscriptions for customers that wish to take the opportunity to fully implement the software before deciding if it is the best long-term solution for their business. Our customers that choose monthly subscriptions have access to the same 24/7 support and onboarding services as our customers that have chosen annual subscriptions.
Our annual subscriptions do offer significant cost-savings over our monthly subscriptions but, as you mentioned, they may not be cancelled or refunded. With this in mind, we take care to ensure our customers have had ample opportunity to discuss their workflow needs and requirements before committing to an annual subscription.
Our Customer Success team hopes to have the opportunity to continue working with you should you choose to move forward with the services you have purchased.
Best,
Alison
Customer Success Manager
Organization Name: Boutique Bouche Bée inc.
J’utilise LS depuis 6 semaines. La mise en place fut assez simple pour les choses de base. Toutefois il y a besoin d’un certain niveau d’accompagnement pour bien maîtriser l’ensemble des possibilités de LS. Super pratique pour la gestion de stock, l’outil Bon de commande est également très pratique lorsque l’on comprend bien l’utilité et le gain de temps que cela peut apporter. Le soutien technique est vraiment disponible et pro. J’ai toujours eu réponse à mes questions et aussi découvert de nouveaux petits trucs pratiques.4 étoiles pour l’application Ipad qui pourrait rouler un peu mieux. I used LS since 6 weeks now. The basic options were pretty easy to understand. You’ll need mode help or advice to use all the options. It’s very nice to have juste one tool to do everything (even if I can’t do my paiement with LS). I like the order form option now that I really understand how to use it. The technical service is very efficient. I always had good support and learned news quick options.4 stars for the Ipad app who can be bit better.
Organization Name: Unveiled Bridal Collection
Lightspeed has been a great system for us in the retail sector. I love how easy it is to print barcode tags and how easy it is to process a sale!I highly recomend them for a small retail solution!
Organization Name: da Bead Shop
Joseph is the best!!! I was very nervous and had so many questions and he helped me immensely! I can’t thank him enough for taking the hour to show me exactly how to do so many things through Lightspeeds Ecommerce back office. He was very polite, and made sure to ask me if I had any questions before moving on to another area. I’ve been skeptical about our switch from QuickBooks Pos until now after experiencing all the personal help and guidance. Thanks again!
Organization Name: Lightspeed POS
Hi Christa,
We agree! Joseph has been delivering such thorough onboardings for over 5 years and is among the kindest humans we know.
Thank you for taking the time to share your experience. We’re glad to know you’re off to a great start. Don’t hesitate to reach out if you need a hand!
Best,
Janina
Customer Success Manager
Lightspeed POS
Organization Name: Bikesmiths Bike Shop
Been using Litespeed for years. Overall very happy.
Organization Name: Lightspeed POS
Hi Adam,
Excellent! Glad to assist in your growth over the years.
Best wishes from our team to yours!
Janina
Customer Success Manager
Lightspeed POS
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Organization Name: Joe East Enterprises, Inc
Lightspeed is a really great platform for what it does well. It is a very easy to use, fairly robust Point of Sale system with solid inventory tracking capabilities. It can be a bit expensive as they want you to pay for a year in advance and other similar offerings will allow for monthly payments. All in all Lightspeed is great and really works well. There are downsides to using it, but I would highly recommend any business seriously consider using them if you are looking for a new POS.Pros – Easy to use, very flexible POS- Tracks your inventory well- Solid list of built-in reports- Ability to expand with Lightspeed accounting, e-commerce and analytics modules- Registers can be used on existing computer equipment or tablets making hardware costs generally cheaper- Easy to use when doing tradeshows or other mobile events- Works for multi location stores and warehouses as well- Syncs with QuickBooks Desktop softwareCONS- User permissions are not granular and most settings are an all or nothing (For example you cannot hide item costs or prevent staff from exporting inventory items without cutting off access to the entire inventory section)- Support is great, but because Lightspeed is so flexible there could be 3 or 4 different ways to do something. This can make getting process flows down for larger retailers more difficult (The recommendation is to have all support requests funnel through one staff member at your business so they can make sure company process maps are being followed with recommended fixes)- Feature requests do not feel like they are considered seriously and often go un-addressed.
Organization Name: Lightspeed POS
Hi Joel,
Thank you for taking the time to share your thoughtful feedback. We’re glad to hear that our software has been serving you well. We’re driven to build and refine our products and delivery with you in mind. Our customer success team would be delighted to gather more details about your feature requests to share with our developers. We’re sorry to hear you’ve felt unheard. Don’t hesitate to reach out!
Thanks again for the kind words, Joel!
Janina
Customer Success Manager
Lightspeed POS
Organization Name: Lucky Pet
Lightspeed is the best thing we could possibly did in our store. Lightspeed its very easy to use and it has all the right tools we need to keep growing our business. Their technical support it’s amazing. They answer calls fast and their specialist really know how to deal with customers. They also have a lot of videos online on how to use it. We are now opening a second location and a e-commerce with them. Easy to use, amazing technical support, great tools and they are always adding new things to help you grow your business. I could not ask more of a POS.
Organization Name: Lightspeed POS
Hi Gerardo,
Wow! Congratulations on opening a second location and eCom store! We are glad to know that you are moving forward confidently with the guidance of our resources and support team. We sure appreciate the kind words and are honoured to contribute to Lucky Pet’s success.
All the best,
Janina
Customer Success Manager
Lightspeed POS
Organization Name: Escape Sports
We’ve been very happy with our Lightspeed Experience over the last 5 years. As one of the first retail stores in our area to use the original LS Onsite we’ve always received good service and support. Now having just switched over to Retail from Onsite, we’ve had lots of great help from the support team and constant check-ins to see how questions have been answered. We are just adding E-comm now and so far its been very smooth, maybe a little more expensive than other options, but to have all our inventory live is going to make it well worth it.
Organization Name: Lightpspeed POS
Hi Marcus,
It has been a pleasure to grow with you over the years. Congratulations on taking your business online! We can’t wait to see it blossom.
All the best,
Janina
Customer Success Manager
Lightpseed POS
Organization Name: Uniforme Plaza
I have been using Lightspeed for years now and its usefulness still amazes me. I have two desktop Retails, one with eCommerce and it’s a joy to see them work together. One inventory for Online and Brick & mortar store is easy to manage and saves time. This is my third and final POS system. Great product with the BEST customer service ever!
Organization Name: Lightspeed POS
Hi Richard,
We never tire of hearing that Lightspeed Omni is saving our customers time and energy! Our support team appreciates the kudos. We look forward to a long and prosperous relationship, Richard.
Third time’s a charm!
Best,
Janina Hojczyk
Customer Success Manager
Lightspeed POS
Organization Name: Lonestar eBikes
We have been using Lightspeed for our POS and e-commerce business and recommend it HIGHLY! We started with our bricks and mortar store in June 2017. It was so easy adding our merchandise into the POS system, and 6 months later, it was easy adding e-commerce to our existing website. Lightspeed has provided excellent support and training for both parts of our business, and it’s so easy to use! When me or my staff have forgotten how to do something, Lightspeed has an excellent resource library where we can look up step by step instructions. There are comprehensive reports and data available at our fingertips, which makes my job easier. I track employee hours, which makes payroll a breeze. We have not experienced the downtime that other local merchants in my town, who use a common “Rectangle” merchant service.
Organization Name: Lightspeed POS
Hi Mary,
This is why we do what we do! We’re thrilled to hear that Lightspeed Omni has fostered more seamless workflows for you and your staff.
Wishing you continued growth, Lonestar eBikes!
Kind regards,
Janina
Customer Success Manager
Lightspeed POS
Janina
Customer Success Manager
Lightspeed POS
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Organization Name: B!KE
We like using Lightspeed. The system is well configured for our needs, user friendly, and effective for inventory management. I would recommend this software to others.
Organization Name: Lightspeed POS
Hi Tegan,
Thank you for sharing your Lightspeed cheer! It is wonderful to know that Lightspeed Retail has been serving your team and business well. We look forward to continued growth alongside you and yours.
Best,
Janina Hojczyk
Customer Success Manager
Lightspeed POS
Organization Name: Arabella
The only downside is they dont have a payment plan so you have to pay upfront but as thier system goes, I haven’t found a better one.
Organization Name: Lightspeed POS
Hi Mona,
We’re so glad to hear that you are enjoying Lightspeed! Don’t hesitate to reach out if you have any requests or suggestions for us as we continue to grow and refine our product. Always happy to hear from you, Mona.
Best,
Janina
Customer Success Manager
Organization Name: Baltimore Bicycle Works
Alicia is the best person working there at lightspeed, wonderful customer service!
Organization Name: Lightspeed POS
Hi Mer,
I’ve passed along your kind words to Alicia and she sends a heartfelt thanks. We’re glad to know you are enjoying you Lightspeed experience. Reach out if you need anything!
Best,
Janina
Customer Success Manager
Organization Name: Douglas ridge rifle club
We at Douglas Ridge Rifle club use the lightspeed program a little different then other company’s. Our main goal here is to keep track of the many guns we own as well as to track all the ammunition we have use and supply to members and none members. Haveing the cost of these goods is a bonus. We have been using lightspeed for about a year now and we see many more benefits that it is giving to us. Seeing who is useing what equipment and ammunition and what months are busyer then others. We we’ll be expanding the use of lightspeed as time goose onBarry Mogus
Organization Name: Lightspeed POS
Hi Barry,
Thank you for your valuable feedback! We love to hear how our product is supporting your growth. We’re glad that you are enjoying Lightspeed’s features. Don’t hesitate to contact us if you have suggestions for us or need anything!
Best,
Janina
Customer Success Manager
Organization Name: Veille sur toi
I am satisfied with Lightspeed POS and e-com!- Lightspeed is very user friendly- Perfect for omnichannel sales- Cloud-based software makes it easy and convenient- Great inventory management- Quick access to sales, inventory, customer information- Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call.The only thing I would say is that there are some features for the Ecommerce that would be nice, but can’t really call it a con since Lightspeed listens to its users and are welling to make the changes.I recommand this software, I feel that it will be adapted to my growing company.
Organization Name: Lightspeed POS
Hi Karine,
Awesome! We’re so pleased that you’ve been enjoying the software and thorough service from our Support team. Our development teams are committed to growing our product with you in mind. If you have any feature requests, don’t hesitate to reach out!
Janina
Customer Success Manager
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Organization Name: SHIFT Cyclery and Coffee Bar
Very happy with Lightspeed POS! We are a company of 14 and we use lightspeed as the backbone of our business.
Organization Name: Lightspeed POS
We’re happy that you’re happy, Dan!
Kind regards to you and your team,
Janina
Customer Success Manager
Organization Name: The Most Irresistible Shop in Hilo
I’ve been utilizing LS for my retail point of sale for two years. I chose it for their level of support and menu of services. It was a great choice for my business. My LS Account Manager and the on boarding team are great to work with, and do their best to help my small business. Mahalo Lightspeed!
Organization Name: Lightspeed POS
Hi Tracie,
Our onboarding and support teams enjoy working with you too. Its our mission to support independent businesses like yours and we love to hear that you’re enjoying our systems.
Best,
Janina
Customer Success Manager
Organization Name: Scripted Health®
We Tried Them All: Vend, Shopify, HikePOS, NCR SIlver, Square, BigCommerce, ShopKeep, etcAs a nonprofit it’s mandatory we are in compliance with General Accepted Accounting Principles. We have complex inventory logistics with different locations which made finding a good solution, difficult at the very least. Truthfully, if Lightspeed didn’t work we would have moved to a mainframe system. What’s difficult about the POS systems is that you don’t realize everything you need until you’ve invested so much time. It’s either their inventory management, how they integrate with your online platform, how well they integrate with other programs (despite how much they assure you) or how clueless their support. From the beginning, we drilled down with Lightspeed and even refused to sign a year commitment because we were skeptical. But having been with the program now several months you will not regret starting with LightSpeed first or if you’re looking for a better solution switching. Their support has a phone (which is rare) and is very well trained. The product really has excellent features that function as they are supposed to and the capacity to grow with you.
Organization Name: Pitbull Tobacco & More
Our two retail locations upgraded to Lightspeed about 8 months ago. The sales team is very knowledgeable and great at finding the best set-up and deal for what you need. We haven’t had any issues with getting and setting up our equipment. In fact, a recent call to tech support to help set up a new register at one location was pretty painless. While there are a few glitches in the system that we have encountered most have been small and there have been workarounds created to manage. Overall, what we are able to do with this software in terms of inventory management and reports, as well as streamlining our purchase orders and transfers has been nothing short of amazing. We are getting ready to expand to more locations before the end of the year and look forward to exploring what more Lightspeed can do for us as we continue to expand. I recommend doing the research for yourself and giving this system a try if it seems like a good fit for your business.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Ardmore Institute of Health
Great online POS! Can use anytime, anywhere, and from a variety of devices.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Walla Walla Clothing Co
All in all fairly helpful in creating reports I needed, however, wish he would have came to the table with valuable information that could be useful for my business. Would have been cool to see more examples of how analytics has helped other retailers.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Lightspeed POS
Hi Teresa,
Thank you for your valuable feedback. We are committed to growing our product with you in mind so never hesitate to reach out if you have any suggestions or requests. We are always glad to hear from you.
Best,
Janina Hojczyk
Customer Success Manager
Organization Name: Angela's Boutique
Lightspeed is the first POS system we’ve ever used and we’re very happy with our choice. The support staff has been very helpful along the way. We have both the Retail and Ecom systems and they are both very easy to use. It is very helpful having all the information you need in one place, whether it be inventory reports, product sales, daily sales or sales over a period of time. We have no regrets choosing lightspeed!
This comment refers to an earlier version of this review and may be outdated.
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Organization Name: Bar Pamplemousse
Great software, have been using it for over 3 years now at multiple locations. love it.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Yen Cuisine Japonaise
Overall, the software is great!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: FamilyLife
Being the POS Administrator for almost 10 years, I truly appreciate the ease of set-up and making the necessary changes. e.g. tax rates, shop names, various changes to inventory that the LightSpeed software affords me. I truly appreciate the reports available. The selection of the various report options has met all of our needs and more.I appreciate the timely manner in which LightSpeed notifies their customers of upcoming updates & issues. They communicate on the progress until the update is completed or the incident is resolved. Last but surely not least, I am very impressed with the excellence in the Customer Service assistance I have always received from LightSpeed. Whether the need is from our Account Executive, Billing Representative, Tech Support. . . they are always ready and willing to answer questions or assist in resolving an issue.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Vapor Loft KC
Wonderful POS for our Vape Shop, easy to navigate, make changes and great reports. We commonly recommend Lightspeed to other Vape Shop owners or potential owners. MikeVapor Loft KC
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Soccer Maxx
Tina was amazing. Super helpful and a pleasure to deal with.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Event Agency
It’s a great system, easy to use and staff friendly. Set up was quick and seamless.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: CDK KREATIVE KREATIONS, LLC
CHRISTINA WAS AWESOME, VERY PATIENT AND EXTREMELY HELPFUL….
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Voluptuary
Great customer service.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Willow Green Gardens
I researched many POS system. Our inventory is quite different than most. We grow and sell shade trees and ornamental flowering trees as well carrying a complete line of shrubs.Finding a system that would track inventory and sales for us was top priority.I have most of the inventory in the system now. It is easy to navigate and it makes sense to this GiGi.I was worried that I wouldn’t be able to pull it off for the company, but I think we have it under control!All you young uns should be able to whip right through it!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Urbanity Boutique and Online
Lightspeed training sessions have been awesome! Especially Christina! She is trying to help me set up things in the system to save me time which is really above and beyond what I’ve expected. Although I am just beginning in the software setting up my inventory, I feel Lightspeed is going to be invaluable to my business. I’m excited to dive into the system further to see the power it holds.
This comment refers to an earlier version of this review and may be outdated.
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Organization Name: Caruso Caruso
We have been extremely satisfied and impressed with Lightspeed since signing up for it two years ago. We love many things about Lightspeed, but above all, we love their willingness to continue pushing on new features, functionality, and integrations that make the user experience incredibly streamlined and constantly improving! Their customer service is awesome, we love how easy it is to communicate with someone. Lightspeed also has TONS of educational tutorials and new demos they are offering at your fingertips, making it so easy to have all of your questions answered and visually shown to you, on your time. The ecommerce interface is great as well. It really has allowed us to have the power of a large scale e-com retailer but for a small business. The ecommerce templates are impressive, and so easy for ANYONE to work with. Overall we have had such a great experience and would definitely recommend Lightspeed to anyone looking for a full-service inventory management and sales solution!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Ernies Tool & Specialty Co
The features we wanted and needed in or software and love about Lightspeed are:
100% Cloud based solution
True Omni Channel environment
Streamlined processes
Extremely well written software and Knowledge base
Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it’s just there.
Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features
A seamless connection to QuickBooks online.
We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren’t and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else
We had to have 24/7 support
The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business
It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point “have to have the reports add-on” it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection which cost us about $50 per month so you are always connected.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Radical Edge
Excellent Product and great customer service.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Barron's
Christina was excellent at answering my questions as well as using that information to springboard into other helpful tips. She was able to cover a lot of information in our time and made great use of our session. I feel more confident in navigating Lightspeed after her tutorial and would highly recommend her to other retailers!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: LED POINT
Lightspeed Retail is a very awesome product that I have ever seen. It has been only a month that I have signed up for this product, but so far it has been very good to me. The support hours are very good. The support team is very responsive and they understand your requirement and respond to you accordingly. If the question is unanswered they make sure that they find the correct answer and send you an email. So far I am very happy with the product. First I signed up for the Retail then I signed in for Lightspeed Accounting and recently signed up for my Ecom. I hope all will go well.
Thanks and Regards,
Raj.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Gypsy Wagon
We are in year 3 with Lightspeed. I shared my negative experiences with this company last year, and I still feel the same way. The product is great if you have 1 store, with limited skus, and do not need to link your website to your inventory (it has a ton of problems and bugs…we had to pull out of e-commerce, even though we had paid for it.) The Lightspeed sales staff is aggressive and convincing in selling their products. Last December we got a call from a Lightspeed salesperson saying they had developed an analytics program that solved all the problems of their regular program. We have 6 stores and the idea that we could better serve our business with improved access to our data sounded amazing. The cost was $8k. We talked it over, and decided that it would be worth it to use all the bells and whistles it promised. Lightspeed Analytics is a total scam. First, the training they offered was only an hour. It would take several hours to learn that system. After I taught myself how to use it…the system it does NOTHING special. We used it for 2 days before realizing the data is flawed, it’s extremely complicated to pull reports, and the information is pulls is not accurate. I see no value in a system that does not provide accurate information. We asked for a refund and were denied. I can’t wait for my contract to end. I have a book of problems with Lightspeed. Please feel free to contact me if you have multiple locations and a large number of skus (10k+)…so I can save you the headaches.
This comment refers to an earlier version of this review and may be outdated.
Hello Carley,
Sorry to hear your frustrations with the light speed, I’ve been researching multiple omni channel combinations for my 2 retail business’ and have been so confused to which systems to use, i want to combine a retail POS with a Ecommerce website and be able to control inventories in real time. After doing my research it seems like most companies are pushing they’re affiliate sites and not giving true honest reviews. I am now thinking of paying a company a fee to give me honest advice to what combo is honestly right for me, i was thinking of Shopify and Lightspeed but now i am reconsidering due to the bad reviews and the monthly fees that add up in the end. If anyone else can give any advice that is non affiliated please do. Thanks
The shopify integration with lightspeed is yet another monthly add on that they try to sneak in. They tell you that their e commerce is very similar and capable as Shopify but thats far from true. I would suggest looking at Vend + Shopify integration which is built within their POS and isn’t going to cost additional.
Organization Name: Alameda Bicycle
Lightspeed Analytics is a (lot) more complicated than a layperson (like myself) can handle. Super robust, and can be customized, but some serious Excel experience to make things work. Luckily, Joseph was an ace in support, and totally customized my reports to get me what I wanted. Big thumbs up to Joseph, now I look forward to actually begin using Analytics 😉
This comment refers to an earlier version of this review and may be outdated.
I was so happy with Lightspeed about 2 years ago when I switched from The General Store for my first location. They were so helpful and walked me through getting my inventory uploaded and walking us through the system. My problems started this time last year when I signed up for their eCommerce. It’s terribly time consuming and they lack in the training department. You’ll be calling every day just trying to figure simple things out. The integration could be much better as it’s double the work to get items already in the POS to show online. I knew I was opening a second brick and mortar location so I specifically asked my sales rep if I could have both locations online and she said they were working on it. I then opened my second location and find out after now having 3 contracts (2 locations and ecomm) with them that I cannot have my new store inventory online and it’s not even something they’re working on! Now, I’m stuck with them and only half of my merchandise is online. Instagram shopping is the biggest thing to hit retail and they aren’t even working on that! They limit your success and growth and they don’t even apologize for it! Want detailed analytics, you’re gonna pay for it! The basic reports don’t cover much and forget about tracking customer activity as a whole. I have nothing but complaints right now as I’m out thousands of dollars and cannot grow my business as I would like to. DON’T SIGN UP WITH LIGHTSPEED!!
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Organization Name: Between Us Sisters, Inc.
We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn’t do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn’t answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Podium Finish Sports Boutique
So decided to open the coolest concept in Downtown El Paso.A bike boutique cafe. So Podium Finish Sport Boutique & Cafe was born. Our first week we used spreadsheets ( dont ) Then we signed up for shopkeep. ( dont ) shop keep is a small point of sale that has no versatility. You cant even do a simple layaway or inhouse financing.During a trade show at Interbike I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user friendly When I say powerful i mean it.We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio.We run it all via lightspeed and we haven’t even started with e-com yet.We are very pleased with the program not to mention the fast customer service. Our IP address changed…one phone call and they jumped into my computer and fixed it fast.A+
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Rally Pointe
Lightspeed has allowed us the opportunity to work with a very user friendly POS and with staff turnover, there is very little training required. The backend reporting is very powerful.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Go Safer Security
Easy, simple, and fun learning session.
This comment refers to an earlier version of this review and may be outdated.
Two things I have run into with Lightspeed so far and we don’t go live for 6 days. First, There is a no refund policy. Second, it is optimized for Firefox, which the sales team doesn’t tell you until you buy, then the first problem comes into play.
This comment refers to an earlier version of this review and may be outdated.
It’s basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it with some sort of work around. We don’t need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors. Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.
This comment refers to an earlier version of this review and may be outdated.
Missing a core element of a POS that they refuse to fix while continuing to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited. Customer service can be ok if you hang up on them and keep calling until you get someone that is knowledgeable.
This comment refers to an earlier version of this review and may be outdated.
Hi Chris,
We apologize for any inconvenience you’ve experienced thus far. Our 24/7 Support team would be happy to help you with a work around for this particular situation. You may reach them at 1-866-932-1801 Ext 2 at your earliest convenience.
We also encourage all our customers to visit our ideas page at ideas.lightspeedretail.com
Furthermore, our Customer Success team would be more than happy to address any other questions or concerns you may have. We can be reached at engage@lightspeedhq.com or 1-866-932-1801 Ext. 8000 then Option 2.
Thank you Chris and have a great day!
Kind regards,
Jaime
Customer Success Team
This comment refers to an earlier version of this review and may be outdated.
We have been working with this system for 2 years now and we are very happy with it. Clear reports, easy to work with and efficient to be able to take orders at the table with an Ipad.Points of improvement:- It would be nice to be able to make a year-report- We would like to have a standard option to make notes with the order, now we have to make it a product- Sometimes it’s a bit slow- It doesn’t work on all internetbrowsers.These are points of improvement, but also without these we are very happy with this system.
This comment refers to an earlier version of this review and may be outdated.
We purchased a copy of Lightspeed on site. After using the software for a few years we suddenly lost access to the program with an OS upgrade. We now have no option than to sign up for a $100/m contract to retrieve all our stock, customer and sales information from a program we purchased outright. RANSOM Money!
This comment refers to an earlier version of this review and may be outdated.
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This is one of the worst systems I have ever worked with. It seems to have some great features however they have many issues that change your data. We have also stopped payment on their “Contract” and now they are threatening to sue us. We have provided documents that show the same non-functioning issues since the start of the system yet demand we pay them. We have pulled it out of our 5 stores now and are so much better off. Stay away from this system as they will scam as much as they can from you.
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Organization Name: Kosmios
Hello,
Which POS system are you using now?
I’m newly onboard with Lightspeed, but I couldn’t be more pleased. Having had two previous POS systems over the past 12 years, I find this one to be so intuitive and easy to use. The training and support is excellent, the reports are great, it’s feature rich, everyone has been so helpful, and the pricing was very reasonable for such a powerful system.
This comment refers to an earlier version of this review and may be outdated.
I love Lightspeed. It has made my life so much easier for my omnichannel business. I have access to great reporting, my inventory is integrated from my online shop to my retail shop, I can input the cost of each item (I didn’t have this ability with Shopify) and then see my margin, and it is easy to use overall.
This comment refers to an earlier version of this review and may be outdated.
I like that the software is very easy to use and just works. One thing I really like about it is that when I’m putting in new inventory, it will search their database to see if the item has been inputted by someone else so that I don’t have to put in all of the information. It’s really neat. It will also search local inventory to make sure it hasn’t already been put in so you don’t have duplicates. One other thing I like about lightspeed retail is making sales. It’s just really easy to use, especially when you have a scanner. We use an iMac as our till and it just works really nicely.
This comment refers to an earlier version of this review and may be outdated.
I do not recommend Light Speed for retail customers. We changed over to light speed at the end of last year and are still having major issues. Many of our issues have already been listed on this site but I think our biggest problem is when light speed updates its software and does not tell any one and does it during the work day. I can literally be checking out a customer and all of a sudden all our registers stop working. This is very frustrating as we are a busy store and often have lines of customers. We dont know why the registers stop working and when we finally get thru to light speed, after being on hold for 20-30 minutes, we are informed they did an update and we need to restart all our computers. This is so much fun when you have a line of customers waiting. Do major research when you look for a new POS system.
This comment refers to an earlier version of this review and may be outdated.
Agree with these comments. We had it for more than eight years…. Nothing but problems the last couple of months. DON’T BUY THIS SERVICE … LOOK ELSEWHERE.
This comment refers to an earlier version of this review and may be outdated.
I was first introduced to Lightspeed while working at my previous employer. The owner had bounced from program to program for inventory management/ POS and none of them fully delivered on every front. He learned about Lightspeed and decided to give it a try. Once it was activated, I was essentially told, “Here’s our new system…figure it out and let us know how it works.” Thankfully, I found Lightspeed to be incredibly easy to navigate. The user interface is straight- forward, there are countless articles and videos to help through any confusion, and live chat is also available if you still cannot find a solution to your problem. I spoke with customer support NUMEROUS times, and each time, I was given prompt, courteous, professional care that got me pointed in the right direction and back on task. This winter, I moved to a start-up company as their Director of Operations and specifically requested Lightspeed. I simply cannot imagine how much more difficult my job would be if we were using some other program. Whether it’s ordering, vendor returns, advanced reporting, or sales, I know that all of the tools and information I need are at my fingertips.
This comment refers to an earlier version of this review and may be outdated.
The Bling Box switched to Lightspeed Retail and eCom Omnichannel on 10/1/16 after being with Quickbooks POS Basic 10 for 5 years and Big Commerce Web Platforms for 4 years. Of course, I was nervous about switching, but I knew our company had outgrown the capabilities of our current Point of Sale System and we were having too many mistakes with inventory trying to manually keep the counts straight with the online orders. I wanted software that would pull in my online sales and place them in my main database. Lightspeed does that. I wanted a fresh, new, high tech website and Lightspeed eCom had so many templates to choose from, so we went with a Visual Theme (Lots of large photo grids). I wanted to be able to access everything remotely anytime I wanted and Lightspeed does that. My wife and I entered thousands of dollars of jewelry from our hotel room in Dallas one night from a Dallas Market 3 Day Stay all remotely… using iPhones and access to our Lightspeed Account. We were selling the jewelry we just bought that day, from the hotel room, days before we even made it back to our store, because Lightspeed allowed us to do everything we would do in the store. It was Awesome! I wanted software that when we received shipments, we could put them in stock fast, upload a photo and make them live in the online store quick, then release the hyperlink to that item online with our facebook acount… Lightspeed does that! We exported and imported in about 5000 customers and over 12,000 inventory items when we switched over… Was everything perfect… No, of course not… if you go in to a switch like this with that kind of expectation… your expectations are not aligned with reality. They have great Retail and eCom Tech Support… and believe me, my wife and I called them a lot, and they were really helpful every single time. We are very good at what we do selling clothes, shoes and jewelry, but we have zero experience building websites, so we used their tech support a lot in the beginning because I didn’t have time to try and figure it out, I wanted assistance every step of the way and I got it! Their software is getting smarter by the day. They are always updating and releasing patches. I notice great changes weekly and it’s amazing to see what this software has done for our company already. Our online sales are easily 5 times higher using Lightspeed eCom Omnichannel compared to our last website which was just a stand alone site… it didn’t communicate with our inventory database at all, we had to do manual inventory adjustments all the time…. and that’s where mistakes were made. From other reviews I’ve read, Lightspeed has really improved over the years. I can understand the concerns from the past, but for our company, Lightspeed has been a blessing and we are very excited about expanding our Lightspeed Computers and Registers. We use an iMac and an iPad Register set up and it is Awesome! The Faster your internet and the Faster your computer… the Faster Lightspeed will be for you… ours is blazing fast. We have a brand new iMac and 100 meg internet,… so it takes about 1 second to do a Credit Card Transaction ( We use Cayan ) and we email out receipts like crazy! It is a perfect fit for our business model. I did about 6 months of research before making the switch, and yes, there were other companies offering very similar platforms… but something kept bringing me back to Lightspeed. I love that it runs on both Windows and Macs…. allowing me to buy fast macs and run my company the way I know it needs to run, super fast and efficient. They helped me set up my printer, label maker, bluetooth upc scanner, old school hard wired scanner and taught me how to ring up layaways and do deposits… you name it. Just keep in mind, this software is so packed with features, that it will take you time to get good at it… so don’t expect to be a Pro in the first month! Call Support and they will help you! Yes, they are busy, they are an expanding company… don’t you want to be one too! No company is perfect, including mine… so Lightspeed may have had rough times in the past, but we went live on 10/1/16 and have never looked back and continue to have record breaking months, over and over, even during our slow times because our online store picks up the slack from the retail store. Something else to consider… are you highly motivated to learn all the features and sync them up and push them out to Facebook and Instagram like we do? We do work hard, 7 days a week, but we love what we do and our company is growing for many reasons, and Lightspeed Retail + their eCom Omnichannel Package is a big part of that! Make this your best year yet! Jeremy RenaudThe Bling BoxOwner/CFO254-605-0909
This comment refers to an earlier version of this review and may be outdated.
Really great POS system that is a vast improvement over our previous system. The ease of inventory management and the powerful reporting has made it a real advantage for me in running our hockey shop. Was easy to use and setup and the Lightspeed team was very helpful in transitioning over from our old system. Would highly recommend it.
This comment refers to an earlier version of this review and may be outdated.
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We have had a miserable experience with Lightspeed and will be switching to Shopify. Between paying for Lightspeed e-commerce for over a year WITHOUT KNOWING IT and our rep never informing us (simultaneously paying for and hosting our inventory on another site), extremely unhelpful customer service and training (the right people we need to talk to are currently on a retreat) and overall lack of continuity… we deeply regret choosing Lightspeed as our POS system for our brick & mortar business.
This comment refers to an earlier version of this review and may be outdated.
I deeply regret subscribing to lightspeed. There are 2 acronyms for POS, (point of sale and Piece of $hit). Both apply to lightspeed. If you enjoy being on hold for customer support for long durations while you are trying to help customers, then Lightseed is your company to go with. The last 3 times I called for support, I waited 46, 24, and 54 minutes. The 24 is their best so far. Often the online chats are not helpful. They prefer to send you links to videos rather than actually help you solve the problem.
This comment refers to an earlier version of this review and may be outdated.
You are correct in everything that you said. Scam artist. Promise you the world and you get nothing that works.
This comment refers to an earlier version of this review and may be outdated.
I have been using Lightspeed Retail on a Mac desktop since 2015, and the interface works great! I have not experienced any of the problems in the reviews above, but those ones also appear to be several years old, so my guess is that all of those bugs have been resolved. I love the robust inventory management, and all of the different kinds of reports I can run to look at my sales from many different angles.Any issues I have ever had with Lightspeed (which were mostly in the initial set-up) have been solved in a timely manner (within an hour) by the knowledgeable, helpful, and friendly support staff. I love that they can screen share and set up my receipt and barcode printers for me without the frustration of figuring it out myself! Definitely saves me a headache.
This comment refers to an earlier version of this review and may be outdated.
I have been very happy with my Lightspeed. I have all the reports I could ever need and when I have had any issues the support people have been super friendly and helpful. They totally get the small business owner! Thanks!
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is the ultimate POS system. I have loved it from the beginning and it continues to meet all of the needs I have for my Women’s Boutique. This was an excellent decision and has helped us build our business from day 1.
This comment refers to an earlier version of this review and may be outdated.
We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call.
This comment refers to an earlier version of this review and may be outdated.
I’m genuinely surprised to see so many negative reviews here. I guess it’s another example of people only speaking up when they have something bad to say.. Lightspeed has directly led to me having more free time in my personal life. I have a tendency to live my business as I’m sure many do. The inventory management side of ligthspeed alone would be worth the cost of it. It has freed myself and my staff up to focus on things that will actually build our business such as marketing and customer interaction. Sure there are thing that can be improved but lightspeed has ALWAYS been more than available to help us better understand the software when we have had questions or issues.
This comment refers to an earlier version of this review and may be outdated.
HORRIBLE! They will mislead you to get you into contract. They do not care about the business or business owner. Their customer service is Horrible. They would rather argue with you than help you and never call back when they say they will. I have been with them for 3 years and would love to get out but they have me locked in for another year and they wont budge. THERE IS NOW WAY TO STOP YOUR EMPLOYEES FROM DOWNLOADING YOUR ENTIRE CUSTOMER BASE AND INVENTORY INCLUDING COSTS,PROFITS, AND MARGINS. Try it. Log in as an employee and click export in the items screen or the customer screen. In two clicks they have your entire business. Managers can not build,send or check in purchase orders without seeing all costs and profits. Unless you plan to always be in store and never have employees alone in the store DO NOT GO WITH LIGHTSPEED. They dont care and will just keep coming out with new items to charge for that should just be ongoing upgrades to their core system such as the new analytics. They have came out with over 4 new items to charge for while not fixing the issue they knew about for over two years.
This comment refers to an earlier version of this review and may be outdated.
We have been using Lightspeed for over a year in two different stores and are very please with it. Phone client support combined with online help are excellent. Numerous training video are a bonus.Very open to suggestions, this is a company I can easily grow with. I highly recommend it.
This comment refers to an earlier version of this review and may be outdated.
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Easy to learn. Easy to move around from task to task. Good reporting.
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My Lightspeed support person answered every query quickly and precisely and suggested alternate methods as well. She sensed immediately my level of understanding the software and knew the proper pace and terminology to make it fast and easily comprehended. I rarely have needed support over the years. I am completely happy with Lightspeed and would recommend it to anyone that asks.
This comment refers to an earlier version of this review and may be outdated.
I’ve been using Lightspeed Cloud for coming up on 2 years now and I think it’s GREAT! It’s easy to use, very intuitive, has great reporting and the customer service has been great. I really recommend it.
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Lightspeed is one of the best POS systems ever. First of all cloud based allows you to access your database anywhere, anytime.
You can maneuver easily through all aspects of the system, produce reports of all kinds .
If we have a power outage, we can still ring up sales by using a wireless hotspot on our phones, simply amazing.
WE LOVE IT AT TERRY’S PET STOP
This comment refers to an earlier version of this review and may be outdated.
We’ve been using Lightspeed now since the launch of our shop in 2011 and couldn’t be happier. And now with the switch from OnSite to the Cloud, the POS is even better (though a bit boring to look at now). Ease of use and access to all required catalogues makes ordering and inventory management a breeze on top of all the great reporting features. Support, when needed – which is not often – is prompt, polite and very helpful. Nothing but a pleasure to use and deal with.Cheers
This comment refers to an earlier version of this review and may be outdated.
all i can say IT works it is fast, and i don’t half to think about it i spend my time on other things. setup was simple and every day i boot up my computer and there it is ready to work for me
This comment refers to an earlier version of this review and may be outdated.
This POS has come a long way. By looking at the reviews from several years ago, I would not buy it. However, today LightSpeed is a fantastic POS system. It is stable with very little (almost none) downtime. It is beautifully designed and very intuitively laid out. Training new staff, is a breeze. When the need arises to contact support, hold times range from a minute to six or seven until we have an extremely polite support person on the other end. The ROI for us is very high. I am grateful for the transparency of feature roll-outs, bug-fixes and support cases. The communication between LightSpeed and our company is very good. We also use LightSpeed eCom and it is a very well thought out and useful ecommerce system. We particularly enjoy how it integrates with LightSpeed Retail. LightSpeed is not perfect and there are a few items I like to see changed (hello, negative on-hands), but it is very close.
This comment refers to an earlier version of this review and may be outdated.
Investing in Lightspeed POS is hands down the worst decision I have made in 10 years of business. The problems in the system have cost me quadruple in time and money than what our previous system cost. When we were ready to launch our website, the eCom site had a glitch and we couldn’t add product for 2 months. We called almost daily for updates and information and received no communication to what the problem was or how it was being handled. That issue alone cost me tens of thousands of dollars. And they could not have cared less. Getting anyone to even talk to us about it was a nightmare on its own. TWO MONTHS our site was not functioning. I would give my right arm to get out of my LIghtspeed contract. That has not even been the worst thing. Everything I have called and asked for, I mean EVERYTHING, has been answered with a no. “Can you export sales with the item name and vendor on the same report?” No. “Can I age my inventory so I know how long it’s been on the floor?” No. ” Can I export my vendor list with their contact information? ” No. Today I called a department called Customer Success to see if someone could help me be “successful” with an export I needed. What a huge joke. The gal literally told me I needed to call tech support to complain again because one complaint wasn’t going to make anything happen. What?!?! I 400% know that the people there do not care at all that they have sold us a crap system. The “issues” board is an absolute laugh…. there are legitimate shortcomings of this system that would be so easy to fix and they don’t do it. I invite any LIghtspeed developer to my office and spend time with me so that they can see the intricate work- arounds I have had to develop to use their system. I would LOVE for them to watch me run their Master Order feature. It takes me 3 days to run the restock report. They would want to shoot themselves after experiencing what I have to go through. Then I would show them how a retail store needs to analyze their business and how the reports in Lightspeed make it impossible. We have to manually create all of the reports we use, Lightspeed’s advanced reporting system (that you have to pay extra for!) all are missing critical factors. We even designed a Filemaker purchase order program to track our orders, a step that we do IN ADDITION to entering them into Lightspeed, because the info Lightspeed PO system provides is worthless. I have been using Lightspeed for 8 months. We had to hire an extra person just to deal with the extra work required to utilize the system’s features. If you have 1 location, limited vendors, and limited skus, Lightspeed may not be that bad for you. But if your business is more complicated than than, I do not recommend this system to you. In fact, please, for your own sanity and well being, stay very far away from Lightspeed.
This comment refers to an earlier version of this review and may be outdated.
I am starting season 2 with LS Retail Cloud based. The product is just OK. It requires a great deal of manual input and “work arounds” to get what you want. A VERY inflexible system. Customer service in the past year has gotten worse. Hold times are very long and you can literally get a different answer from every person you “chat” with. Negative inventory is a HUGE issue for anyone that runs a retail business and I feel it should be a HUGE priority. It has been mentioned here many times and is still not fixed, so sadly I must conclude, as many others have, that light speed really does not care what their customers want or need to do business. I am sure at least ONE programmer could have figured this issue out in the last 3 or 4 years???? They are definitely WAY understaffed as the hold times are upwards of 30 minutes most days and improvements and changes seem nonexistent. Hindsight…I would not choose LS again. Luckily, I happen to be solid with my computer knowledge and I learn rather quickly, but the average sales manager without that ability would be horrified at the amount of manual work required. 2 seasons in and my inventory is still not 100% accurate (mainly due to the “negatives” issue) and my website is still incomplete. Every photo and description on every item is a manual process requiring upwards of 10 steps or more per item. TEDIOUS!!!Reports I need are not available in the formats I need, and once again with the “work around” as a solution. It seems that developers spend all of their time creating “work arounds” to the broken system instead of actually fixing the problems. The ideas forum seems to be a complete joke, and as you can see here, many posts from 2015 were responded to, not so much any more unless you leave a glowing review. The negatives seem to be ignored on here as much as they are in the forums and with technical support. Everything is “in process, in development or in the works” but nothing actually happens that I have witnessed.The web site is difficult to work with. You cannot sort your product by category or by vendor (how ABSURD) which makes doing updates or changes very time consuming and difficult. Almost everything is a very complex process for anyone with any other tasks at hand, and above average computer skills are required to avoid a total waste of time, money and effort to get your website up and running.I have found no simple way to do “sales/price changes.” If I want to mark down all my toys, for example, I can’t select the category and take 10% off for the weekend. If I want to have a sale on t-shirts, I can’t set -$5.00 for today or a BOGO sale on books for next Tuesday. Everything is a manual process which takes so much time that you can’t even begin make money off of your sale events. Other issues as noted before me are so very iimportant, yet completely ignored by LS support and development. Overall:I have made it work for me to the best of my ability, but have spent months (12+) to get this far and still have months to go. It is NOT really user friendly to set up. It is fairly easy use for your staff, but behind the scenes its overly complicated and time consuming to manage with very little flexibility.Customer support is lacking. They are nice and they try on the front line to excuse the behind the scenes staff who seem to get nothing done, nothing changed, nothing updated, fixed or debugged. They are grossly understaffed for the volume of work they have and the amount of calls they get (a direct correlation with the vast number of issues that LS still has.)It is an upgrade from what I have but again, I would probably not choose it again if i was starting all over. I like many aspects but dislike almost as many so I have very mixed feelings depending on how LS is working that day and what I am trying to accomplish. Do your homework and know that this is not as easy or flexible as LS claims it is. I would definitely NOT sign up for more than 1 year in the beginning so you don’t end up stuck with them when you finally realize it might not be the best option for your particular business. I like many others have invested to much time and money to turn back now.
This comment refers to an earlier version of this review and may be outdated.
I choose Lightspeed Retail POS as the core of our back office application. After evaluating other POS applications it became very apparent that Lightspeed provided the quality and integration capabilities necessary to support our business as we grow from one store to multiple stores. From support to price to training our experience has been excellent each time we have integrated additional modules supported by the Lightspeed platform. As the owner of Pedego electric bicycles in Naples Fl. I was able to concentrate on growing my business with the support of a great back office application from Lightspeed.
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I’ve been using Lightspeed POS for my pet food store for about a year and a half now. I am very pleased both with the product and with the speed and ease of customer service on the few times a problem has come up. The integration was virtually seamless as all of my major distributor catalogs were all ready in the cloud. While a few pricing and cost updates were necessary, it took a few hours to have my entire inventory in the system ready to sell. Customer service is generally fast, patient with my request or problem and courteous…and they all speak fluent English so there have zero communication breakdowns. I love that I can live check my numbers, inventory and staff hours all from my phone, tablet or pc at home. Tracking sales, margins, and trends in my store is extremely easy thanks to Lightspeed POS. euPAWria Holistic Pet Center couldn’t run this efficiently without Lightspeed POS.
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Lightspeed has been great to work with. Their software is easy to use / understand and everyone I’ve dealt with has been great. I’m stoked they have an API, too. I have automated my reporting and updates with it. Great company, fantastic product. I’d highly recommend it.
This comment refers to an earlier version of this review and may be outdated.
I own a small retail shop and utilize LightSpeed Retail and LightSpeed eCom. I moved from Checkout for Mac to LightSpeed when my needs required more accurate reporting and a more thorough online presence. While I felt a little pushed during initial email/phone contact, the information was complete and to the point. I had absolutely no problems with the transfer of data over and the ease in setting up new products is seamless, once the concept is explained. Their technical support team is wonderful and has always resolved any of my issues right away. I love the ease in use of the checkout. I have several seasonal employees and assuming they remember their passwords, can jump right back in where they left off, no retraining needed. My husband loves the incredible detail of the reports and the import into Quickbooks works just fine. eCom is a huge improvement over the old ‘webstore’ product. I set this up on my own also…just spending time in the product will take you far, then schedule your onboard training. That way you already have questions in mind and they can review what you have established. We have over 8000 sku’s, LightSpeed handles it seamlessly. In the event of an minor outage, the IT team jumps to fix the issue promptly. I also added Cayan payment processing and their Genius terminal. No more double entry and payments are accurately reported. I love that this terminal communicates with the program without the use and expense of a payment bridge. They also reduce my monthly processing charges. I haven’t once regretted coming onboard. LOVE IT!!!Erin, OwnerCowboy Town Western Outfitters
This comment refers to an earlier version of this review and may be outdated.
I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we’ve expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We’ve had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed.
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is great when it works. There was a major outage about a month ago that lasted a few hours. It costed ame a bit of revenue and the representative blamed amazon servers and would now compensate me for my losses. That left a bad taste in mouth and I’m not in contract.
This comment refers to an earlier version of this review and may be outdated.
Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding … sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night—they are truly 24/7) BUT the agent’s are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have — they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal … I have never experienced any English language issues and that is a major plus.
I am unable to say that Lightspeed has a better program than other POS providers–in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems.
This comment refers to an earlier version of this review and may be outdated.
Thank goodness for Lightspeed! As a small business owner I absolutely love how Lightspeed seems to be programmed perfectly for almost any business and yet I feel its programmed just for my stores specific needs. The customer service is great! At anytime I can call, chat or email and someone is right there ready to help! I highly recommend Lightspeed to anyone or any business that wants an easy to use and fast system!
This comment refers to an earlier version of this review and may be outdated.
Guys, signing up with Lightspeed with a 2 year contract was THE WORST DECISION EVER! For you sakes, do not use their platforms. I did a lot of research between Shopify and Lightspeed and ultimately went with Lightspeed because they had European offices (I’m based in Europe). Their statistics that show how much money your ecommerce site makes is TOTALLY INACCURATE! The function DOES NOT WORK! They have been trying to fix it for 6 months now and I still have to pay for external programs to get my proper accounting. And the use a compression on their sites to make them faster but it affects the quality of pictures on my site! Can’t even tell you how many hours I’ve spent trying to workaround these 2 massive issues. PLEASE LEARN MY MISTAKE AND GO WITH SHOPIFY! I WISH I DID
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is an extremely easy system to use. Many screens are intuitive making it quick to learn and easy to teach others. Whenever an issue arises the support team is there to assist and resolves quickly.
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is the best there is when it comes to POS systems! What set’s them apart is their customer service and the amount they invest in the relationship they form with businesses that utilize their resources. Everything is intuitive but anytime we have questions, they are always available for us. When we changed POS systems it cut our POS training down from 2 hours, to 20 minutes – that is just how clear it is and their training resources are incredible! I not only use them for my own business which is a retail adventure outfitter, but I also recommend Lightspeed to my clients who I consult with for their POS needs.
This comment refers to an earlier version of this review and may be outdated.
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The Bling Box switched to Lightspeed Retail and eCom Omnichannel on 10/1/16 after being with Quickbooks POS Basic 10 for 5 years and Big Commerce Web Platforms for 4 years. Of course, I was nervous about switching, but I knew our company had outgrown the capabilities of our current Point of Sale System and we were having too many mistakes with inventory trying to manually keep the counts straight with the online orders. I wanted software that would pull in my online sales and place them in my main database. Lightspeed does that. I wanted a fresh, new, high tech website and Lightspeed eCom had so many templates to choose from, so we went with a Visual Theme (Lots of large photo grids). I wanted to be able to access everything remotely anytime I wanted and Lightspeed does that. My wife and I entered thousands of dollars of jewelry from our hotel room in Dallas one night from a Dallas Market 3 Day Stay all remotely… using iPhones and access to our Lightspeed Account. We were selling the jewelry we just bought that day, from the hotel room, days before we even made it back to our store, because Lightspeed allowed us to do everything we would do in the store. It was Awesome! I wanted software that when we received shipments, we could put them in stock fast, upload a photo and make them live in the online store quick, then release the hyperlink to that item online with our facebook acount… Lightspeed does that! We exported and imported in about 5000 customers and over 12,000 inventory items when we switched over… Was everything perfect… No, of course not… if you go in to a switch like this with that kind of expectation… your expectations are not aligned with reality. They have great Retail and eCom Tech Support… and believe me, my wife and I called them a lot, and they were really helpful every single time. We are very good at what we do selling clothes, shoes and jewelry, but we have zero experience building websites, so we used their tech support a lot in the beginning because I didn’t have time to try and figure it out, I wanted assistance every step of the way and I got it! Their software is getting smarter by the day. They are always updating and releasing patches. I notice great changes weekly and it’s amazing to see what this software has done for our company already. Our online sales are easily 5 times higher using Lightspeed eCom Omnichannel compared to our last website which was just a stand alone site… it didn’t communicate with our inventory database at all, we had to do manual inventory adjustments all the time…. and that’s where mistakes were made. From other reviews I’ve read, Lightspeed has really improved over the years. I can understand the concerns from the past, but for our company, Lightspeed has been a blessing and we are very excited about expanding our Lightspeed Computers and Registers. We use an iMac and an iPad Register set up and it is Awesome! The Faster your internet and the Faster your computer… the Faster Lightspeed will be for you… ours is blazing fast. We have a brand new iMac and 100 meg internet,… so it takes about 1 second to do a Credit Card Transaction ( We use Cayan ) and we email out receipts like crazy! It is a perfect fit for our business model. I did about 6 months of research before making the switch, and yes, there were other companies offering very similar platforms… but something kept bringing me back to Lightspeed. I love that it runs on both Windows and Macs…. allowing me to buy fast macs and run my company the way I know it needs to run, super fast and efficient. They helped me set up my printer, label maker, bluetooth upc scanner, old school hard wired scanner and taught me how to ring up layaways and do deposits… you name it. Just keep in mind, this software is so packed with features, that it will take you time to get good at it… so don’t expect to be a Pro in the first month! Call Support and they will help you! Yes, they are busy, they are an expanding company… don’t you want to be one too! No company is perfect, including mine… so Lightspeed may have had rough times in the past, but we went live on 10/1/16 and have never looked back and continue to have record breaking months, over and over, even during our slow times because our online store picks up the slack from the retail store. Something else to consider… are you highly motivated to learn all the features and sync them up and push them out to Facebook and Instagram like we do? We do work hard, 7 days a week, but we love what we do and our company is growing for many reasons, and Lightspeed Retail + their eCom Omnichannel Package is a big part of that! Make this your best year yet! Jeremy RenaudThe Bling BoxOwner/CFO254-605-0909
This comment refers to an earlier version of this review and may be outdated.
When I ordered a POS, I thought they meant point of sale, not Piece of $#@T.I was led to beieve I could enter my inventory in a matter of a few weeks even though I didnt have an existing POS to switch from. This was a load of crap. The sales person knew I was having surgery in a month and signed me up and started billing me right away. Meanwhile 3 months later, Im finally back at work and trying to enter items. They have videos for most things, but you have to find them first, then if you have a question, you can wait 20 minutes to get support. I cant wait for a situation where my system is down and I have a liin of customers waiting while Im on hold ofr 20 minutes. When I agreed to this system, I was told hold times are only a couple of minutes. Total bullshit.
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We opened up our pet store in March 2016 and had to choose a POS that was easy and quick to setup and even easier to learn. We decided to go with Lightspeed Retail after learning about the various POS features (you can actually run the POS on iPads) and knowing that their support was available 24 hours 7 days a week. We loved the fact that we emailed them our inventory and they were able to upload it for us, just imagine trying to enter over 5000 SKUs !!! Even more impressive was their product matrix feature, what a life saver.What we found really impressive was their reporting (which I could run from home). We could not only run reports on product sales but as well as employee performance. There’s even a mobile app where I can easily view my stores current sales. We have been running Lightspeed Retail for close to a year now and haven’t looked back, highly recommended !!HarminCoco & Dex
This comment refers to an earlier version of this review and may be outdated.
Our SPCA gift shop went from an old fashioned cash register to Lightspeed last Spring. I was very pleased with their set up assistance, and the ease of use. It is much easier to teach to my volunteers than our old system, and gives me so much information about my store operations. I learn something new every day!
This comment refers to an earlier version of this review and may be outdated.
Have been using what is now called Lightspeed Onsite for 4 years. Would definitely not recommend. So many bugs, some major, which they are slow to resolve or never fix at all. Tier one customer service not very knowledgable Often very laggy especially when major revisions are made or when accessed remotely. They spend a lot of money on marketing but not much on product development. Buy something else. Buy anything else.
This comment refers to an earlier version of this review and may be outdated.
Light speed needs to hire an account to supervise the programmers so consistent standards and proper definitions could be used throughout the program.While the interfaces look slick many of the reports do not work or give garbled data.Most annoying to me is that invoices do not calculate fractions of cents and every single invoice must be adjusted. This throws off the cost of good sold and REALLY? It’s basic arithmetic. It’s like light speed follows common core math principles. As a business owner, that is not precise enough for me.
This comment refers to an earlier version of this review and may be outdated.
We have using Lightspeed Retail POS for 18mos and it has been a great experience for our retail store. Moving into the digital age was a daunting move but worth the effort as we know we had to have a better grip on our inventory, customer & sales data. In my opinion it is easy to use and easy to teach to staff will virtually no computer experience. Anytime we have questions the customer service staff have been very responsive and always ensures our issues are resolved. In my experience they are pleasant to deal with and I feel they genuinely want to ensure your questions/issues are resolved. Initially I shopped around but other stores around me that were going this route had started with LS and were happy. There will always be little issues but overall it’s what we signed up for. The biggest feature I like is all the information is in cloud and I can access it from anywhere from any device. It has been good for us and I would recommend them without hesitation.
This comment refers to an earlier version of this review and may be outdated.
I love it. I had Christina Howison do my demo and she was amazing! So kinds and knowledgable.
This comment refers to an earlier version of this review and may be outdated.
Where to begin…. Lightspeed is hands down the best cloud-based POS software around. USE: To begin, it’s all in the name! Lightspeed is a FAST point of sale platform. We’re able to search through tens of thousands of customers / products instantly. The user interface is VERY intuitive and set-up / maintenance is effortless. INVENTORY: If your business sells items with variants (such as size or nicotine strength), Lightspeed has INCREDIBLE matrix capabilities. Easy to use, edit, and maintain. The platform has outstanding product history including sales, purchase orders, transfers, and manual adjustments. Our shrinkage has almost disappeared! We’re on top of our inventory like never before.REPORTS: If I’m being honest, I would have to say that Lightspeed has almost too many reports. However, they are all very detailed and easy to use / reference to! MULTIPLE LOCATION: My FAVORITE part! We have two B&M locations. Lightspeed KILLS the multiple location game! Check inventory from both locations at once. Create store-to-store transfers. Utilize Lightspeed’s time clock feature and export labor reports for each location individually or for both combined! Switching between locations is two clicks away. Most financial and inventory reports have options to populate all or one location data. Lightspeed also allows multiple registers per location!OVERALL: After using nearly every major POS system on the market, I’m confident in saying Lightspeed is the best. They are second to none. Forget Shopify, Square, NCR, Bindo, etc. Lightspeed is the best solution!
This comment refers to an earlier version of this review and may be outdated.
I have mixed feelings about Lightspeed. We have been on the cloud base system for a little over 6 months. On the one hand, many functions are pretty easy to use and even quite innovative. For instance loading new products is so fast and easy there is no reason to consider an import file. Then, on the other hand some functions that ought to be basic just cause you to go “huh?”. For instance, there is a beautifully laid out payment screen to receive payments during a sale, but, to book a prepayment or take a deposit, you can’t use it. Instead, there is a very clunky process off to the left side of the screen that must be used. The biggest “gotchas” are these:- If your customers have company names, Lightspeed is not the right product for you. We will likely leave the product once our contract is up for this reason alone. Although, there is a space in the customer file to enter the company name, it is not utilized very many places. It does not appear on any reports, not even on the customer statements. It does not appear on the screen while booking a sale. Searches on words within the company name will frequently fail to find the customer. We have to remember the names of the contact person, but, many companies have multiple contact persons, so, we are often standing in front of the customer trying search after search looking for their company so that we can book their sale.- If you use the full PO, inventory system heavily, you might be disappointed like we are. Especially, if you like to provide product to customers fast when it arrives. (1) Be forwarned, your inventory balances will never be correct. Lightspeed thinks the best way to keep inventory is to never let the quantity on hand go below zero. So, if an item is sold with no inventory on hand, an automated adjustment will be put in to create the inventory and then sell it. The problem is, if you sell an item before the PO receiving process was completed, the system auto incremented your inventory. Then, of course, when you receive the PO, the inventory gets added again. The only way to recover is to make a manual adjustment to bring it back down. You don’t always know that you need to do it, but, you would if the inventory were allowed to go negative. If the inventory were allowed to go negative, then, receiving the PO would resolve it by way of natural process. It gets even worse if you have a kit (or assembly). If you sell that assembly without having stock on hand, the system auto increments it. However, it does not auto decrement the components that made up that assembly, so their on hand quantity is too high. You can go on selling assemblies without your inventory ever going down because the end product auto incrementing and the components balance never changes. A negative balance in the assembly would alert you that you forgot to build the kits. But, now, you cannot go back and register the builds because that will add more inventory to your final assembly (inventory that you already sold). Again, the only way to recover is a manual inventory adjustment. (2) The process for taking an inventory count is awful. There is no quick way to get a list of items that have not been cycle counted for awhile and even when you do, there is no quick way to enter the cycle counts. The process is so clumsy and tedious. (3) The system will not remember costs from multiple vendors. You might source the product from multiple vendors, but, it will only remember the cost of the primary vendor. (4) The system cannot tell what box size to buy your inventory. Most of our vendors sell their items individually, but, require us to purchase them by the case. We can’t remember the case quantity on every item when we go to write up a PO and the system cannot tell us. We use a significantly elongated process of having duplicate items described as a case and purchase those. We confuse our vendors because we have to state our PO in case quantities rather than in the individual units that they sell in.In summary, the system is pretty easy to setup and use for most things, but, there are some major things that are problematic. When attempting to address these issues with customer service, I am frequently referred to the “Ideas” page where we can log our ideas and vote on each others ideas and supposedly influence Lightspeed to create upgrades for the most popular ideas. The problem is, there are so many thousands of ideas that the votes are so dilluted that none of them appear important. In fact, these issues discussed in this review have been expressed and voted on and reexpressed and revoted on for years with no apparent interest in fixing them. As a result, their ideas page is completely worthless.Anyway, if I had it to do over again, I would look harder for another product.
This comment refers to an earlier version of this review and may be outdated.
This is an excellent review and sums up many of the issues with lightspeed. This review is the one lightspeed needs to take and address as it covers what I believe the most people have issues with.
I would also add the ability to do custom reports to this review. Even with Advanced reporting you don’t get the ability to have the reports you need with the exact information in those reports you want.
I for one would like to see Lightspeed have two teams. One team would be to advance the product and design new functionality and the second team would only stick to fixing issues current with the system. I feel that sometimes Lightspeed just wants the cool job of adding new functionality and changing the system but has little interest in fixing items the working system as it is.
I have worked in IT for many years and I know sometimes promotions, more money and any moving up in a company comes with developing and not with just fixing or maintaining systems. If this is the case with Lightspeed My Hope Is that management reevaluates how strongly their customers believe in the system they have and need to fix it as it is and put more emphasis on that than developing the system further.
This comment refers to an earlier version of this review and may be outdated.
STAY AWAY…. We have had this system for a year and it is a nightmare, months of setup time wasted. Dont even know where to begin theres so many issues or as someone else mentioned Shortcomings! 1.No negative inventory 2. if you add a discount % on the PO it mis calculates it. must manually correct yourself3. In Ecomm you can not show photos for more than 12 variants4. No decimal of inventory 5. No decimal for sales, (cant sell .5)6. Ecomm categories only 3 deep7.No marketing email must pay 3rd party8. Assembled items wont show in Ecomm9. cant hold/pause a saleAverage once a month call to get receipt printer backupYes customer service is great based on that you can talk to someone (though I have been number 27 in line on hold) but having the same music play every time and having the service rep repeat the same line of “the developers are working on this and let me see if we have a “Workaround” their most popular word. The last workaround which involved 2 extra steps only lasted a week then they disabled it and now it is a 5 step “workaround” with no repair in sight. With all the issues I have yet to see one of them addressed or fixed in the year we’ve been with them. Nothing but cosmetic repairs and promises. Yes there are some qualities but only if you have less then 12 items in your store or you have plenty of extra time to spend on “Workarounds”.And dont forget their NO-REFUND policy.
This comment refers to an earlier version of this review and may be outdated.
Would just wonder what other POS systems you would recommend for a Brick in Mortar Store. Reviews are so mixed for Lightspeed. Require a POS and ecommerce . Want to make a wise investment.
This comment refers to an earlier version of this review and may be outdated.
Hi Joni,
Thank you for your inquiry. We have a great filtering tool that you can try here. I hope this helps and if you have further questions please don’t hesitate to let me know.
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I would highly recommend lightspeed retail and lightspeed ecom to any small business owner. The tech support you will receive from lightspeed is the most valuable part.Yes, there are some limitations to every system, however lightspeed seems to have a solution for everything. Be open minded when exploring software for your business, it can be difficult to know the full scope of any software you are looking for. Overall lightspeed is easy to use and allows me to keep my focus on the business and not get stuck by software limitations.
This comment refers to an earlier version of this review and may be outdated.
We’ve been with Lightspeed Retail over a year and our experience has been fantastic. We recently migrated to a new computer and they were super quick to help me set up my receipt and label printers. Customer service is great and the product itself is flexible and powerful. Our store had previously used a server-based POS package from another company and I’m very glad we’re using a cloud-based solution now. We can ring up sales anywhere, check inventory at trade shows, easily email receipts, etc. Purchase orders, reports, and receivings are great, too–features we found lacking in other cloud-based systems. On my wish list for Lightspeed would be the ability to make customizations like adding our logo to our price label or creating customized reports. But overall, it’s a well thought out and reliable system.
This comment refers to an earlier version of this review and may be outdated.
Great company to deal with and great service.. The product itself is easy to use once I got my training completed (again great service by Lightspeed).. Thanks. Ian
This comment refers to an earlier version of this review and may be outdated.
We decided to work with Lightspeed after struggling with other more complicated POS ‘solutions’ in the past just over a year ago. Our needs were a bit specific as we had popup shops at trade shows and Lightspeed was flexible enough to work around our needs! Having everything stored in the cloud with Lightspeed working by simply having a internet connected device has cut our setup times considerably. Support from the begging up until today has been hands down awesome customer service couldn’t be easier to work with!
This comment refers to an earlier version of this review and may be outdated.
Hi Shanny,
We’re happy to read that Lightspeed has been the right fit for your business and that your experience has been positive! Indeed, our product works well for both popups and trade shows, and we’ll pass on your feedback to our Customer Support team! 🙂
Thanks for the review!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Couldn’t have found a better retail POS software that works right from my iPad, or phone to check on inventory from the sales floor or ring up customers in line or at vendor holiday shows. Easily place products into a website which has some great free themes to choose from. Love that integrating a blog is there but it’s not as well set up as it could be for a profitable blog which is key for any business now. I’m sure they’ll have an upgrade soon. Great customer service from lightspeed at any time of day with little wait time. KelleyBlack Swan Boutique
This comment refers to an earlier version of this review and may be outdated.
Hi Kelley,
Thanks for the review! If you’d like to discuss the blog feature further, please don’t hesitate to reach out to our Customer Success team: success.na@lightspeedhq.com.
Thanks again and have a great day!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Lightspeed seemed like a good solution for my small business after doing some research and speaking with their salesman. What they don’t tell you is that they rush you into a sale with an offer that “expires” in the near future. They don’t give you an opportunity to test the product to see if it will work for your business (15 days is not enough time). In our case, we asked very specific questions about the management of multiple repairs for a single customer, efficiencies, and paperless receipts to which our salesman assured us their product could handle. Unfortunately it could not without adding numerous steps to the process thereby making it extremely inefficient and prone to human error. Their solution was to use specific functionality like “layaway” to circumvent their own products flow. After several sessions with their orientation specialist (spread out over sever weeks due to their limited schedule), even she said that their product can’t really do what we need it to the way we need it to. During the sales cycle, we told the salesman numerous times that we do not print paper receipts; we email receipts to our customers in order to be more environmentally friendly and therefore do not need/want a paper receipt printer. The salesman “gave” us a cash drawer as a part of our sale but the catch is that you have to have a receipt printer for the drawer to work. There are several other issues similar to the ones above where we were mislead into paying the upfront fee. Now that we’ve figured out that the Lightspeed product will not work and we’d like a refund, their customer service is nowhere to be found. They do not respond to email in a timely manner (usually weeks) and do not respond to calls.I would avoid Lightspeed simply because of their customer service and sales. Their product seems decent enough for the right business but be prepared to be swindled.
This comment refers to an earlier version of this review and may be outdated.
Hi James,
I’m sorry you’ve had a negative experience with us. I understand one of my colleagues has reached out to you and I hope we can come to a solution together.
Thanks for your candid feedback.
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
We use LightSpeed Retail for our Surf Shop in San Diego, CA for our store and our website. We love how intuitive, user friendly and robust our LightSpeed system is! The live store & website inventory allows one time setup, rather than having to enter product info twice (into our POS and on our website separately), and not having to manually remove inventory from website or POS as it sells through is great. We can export any report to Excel and the batch Excel import of vendor catalogs, including SKU #, UPC, Style name & number, etc. allows quick item setup with all relevant info populated with just a few key strikes. Being web based, I can access info quickly anywhere from my smartphone. For us, Customer Support is usually very quick and always helpful.We got LightSpeed Retail early. There were some start up jitters that we worked through, as any new and rapidly growing company experiences. But LightSpeed always stepped up to address my issues and either walked me through and/or created fixes along the way and always have kept me informed of the progress and updates. They never, ever have said, “sorry our system won’t do that”, instead they have always made it their mission to figure it out and send out clearly laid out updates. Customer Service is now very quick and very informed, smart, helpful people always seem to be at the other end of the phone when I have an issue or question.Our old POS system was not user friendly, not intuitive and it was cumbersome. Our old POS did not have a live inventory or website option, Inventory and data were hard to manage, sort and view. When looking for a new POS system, I looked an several. Most were old school technology, expensive, being pushed by sales people that didn’t understand the system pros, cons, comparisons between other systems, etc. With LightSpeed, I was dealing with younger, computer geeks (meant in a nice way) that had a hand in developing and/or a deep knowledge of the technologies, and could discuss how LightSpeed could integrate into my business in a real world application to satisfy my needs, rather than me having to adapt to the limitations of another system. I can be a hater and would articulate my frustration with the best of them if I had a reason to, but for our store(s) and our application, LightSpeed kicks butt! Thank you LightSpeed, keep up the great work!Ron FriedmanMission Surf
This comment refers to an earlier version of this review and may be outdated.
Hi Ron,
Wow, thank you for this detailed review! We’re so pleased you’ve been happy with Lightspeed and thanks so much for taking the time to share your thoughts. It means a lot to us!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
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i have used LS Onsite for a long time, since the beginning it feels like. We have gone through many ups and downs with the company but have stayed with it. My biggest problem is that I am unable to check-in remotely. I like to check on how the store is doing when i am not physically in the store. I like to see what has sold, how much we have made, basic retail stuff. I have been questioning LS about this for awhile now. The answer they have given, is that they are unable to discuss it because of “privacy” issues, not sure what that means. Our LS support people said they can do it but it will cost around $25/per month plus a $100.00 set up fee. It seems like a simple request to be able to remotely view your daily sales, but for some reason it is not and I am required to pay extra for this. Not sure if it is on the “upgrade list” but it should be.
This comment refers to an earlier version of this review and may be outdated.
Hi there,
Remote access/check-in is a core benefit to Lightspeed Retail, our cloud-based product. Lightspeed OnSite is a great product as well, but it was designed to function on premise only. This said, there are ways to work around it, for example using a VPN. VPN setup is not a service that Lightspeed offers directly, but either a reseller or a local IT professional in your area set that up for you.
If you wish to discuss the matter further, we welcome you to contact us at: success.na@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Very, very poor and disappointing experience. We were promised multiple different things from Lightspeed and not only did they not deliver on any of them, they also didn’t send us the equipment we needed to get the system up and running in the first place. No scanners, no credit card readers, nothing. After 18 days of getting the runaround we requested to cancel and send what equipment we had received (cash drawers, iPad stands, paper) and lightspeed claimed they have a strict no refund policy even though we were promised by their sales team we would be given a refund if we were unhappy within the first 30 days. Extremely disappointed because the system seemed to have potential, but customer service was absolutely atrocious and one hand didn’t know what the other was doing. Proceed with caution if you are contemplating Lightspeed.
This comment refers to an earlier version of this review and may be outdated.
Hi Mark,
Thanks for your feedback. We’re so sorry to hear that you’ve had a negative experience with us. We encourage you to get in touch so we can speak about this further and find a way to help you out: success.na@lightspeedhq.com
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Since we’re in Canada and it’s EXTREMELY challenging to find a POS that integrates with QuickBooks Online in Canada and that has a robust CRM component, we’re considering using Lightspeed. Have they fixed their issues of down time? How is customer service? There’s some really bad reviews about these guys online. They quoted us $180 /Mo for the basic retail package. What is everyone else paying in Canada? We’ve used Square (no CRM in Canada and high transaction fees – we pay 1.54℅ with Elavon through Costco) and recently cancelled Shopkeep (does not work with QBO in Canada and terrible customer service – charged us $80 for one days use and lied about working with QBO in Canada). Can subversive share their true experience with LS?
Cheers
This comment refers to an earlier version of this review and may be outdated.
Hi Scott,
We’d be happy to put you in touch with a Lightspeed customer with a similar business as yours. Let us know whether you would be interested in exchanging contact information so you can discuss some of your concerns. You may email us at success.na@lightspeedhq.com.
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
I switched my business to Lightspeed 2 years ago and could not be happier with the result. Lightspeed is incredibly sophisticated but also user friendly which is a must for me when training new employees. The best part is when I do need assistance the customer service and tech support are always above and beyond helpful. They never make me feel silly if I can’t figure something out, they just help.
This comment refers to an earlier version of this review and may be outdated.
Hi Ali,
Thanks for making the switch! We’re pleased you’re satisfied with our product and thanks for the kind words about our support team 🙂 We’ll be sure to pass on your comments!
Thanks so much for taking the time to share your feedback!
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Lightspeed has revolutionized our POS experience. From receiving to inventory control to sales, layaways and special orders it meets all our needs and more. Our service department uses Lightspeed for all work orders, allowing us to use hooks to quickly find bikes and bar codes to quickly sell out the order when done. The best thing about Lightspeed though is their support. When I run into a problem that I don’t know how to solve I’ve got a representative on the phone or chatting on the computer quickly to get me all sorted out. I highly recommend Lightspeed, especially if you are a bike shop. It’s game changing.
This comment refers to an earlier version of this review and may be outdated.
Hi Brady,
We’re so glad that Lightspeed has been a good fit for your bike shop and has exceeded your needs! And thanks for your kind words about our Support team.
Thanks for taking the time to write this review!
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
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Has been nothing but positive. Extremely helpful in the migration from our old POS to LS, getting everything imported overnight so we had ZERO downtime. Always patient with the questions I had while getting used to the new system and quick to respond. The functionality is tons better than our old system and the reporting and features available have made everything from inventory searches to ordering much more streamlined and accurate. Cant recommend Lightspeed enough.
This comment refers to an earlier version of this review and may be outdated.
Hi Jim,
We’re happy you had a seamless import experience and that you’re satisfied with our product. We’ll pass along your feedback to our Product team!
Thanks for taking the time to write this review.
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
When we started looking at a pos system last year, I read tons of reviews. Because of all the negative reviews from 2014 on Lightspeed, we chose to go a different route, initially. But after two failed systems in 3 months, I finally decided to give Lightspeed a try. My life has been infinitely easier since that decision. Lightspeed is not perfect, every once in a while there are glitches. However, most of the time, it delivers what I need when I need it. My inventory reports are there, I can use whatever naming protocols I want for my items, there are no 15 character limits, as were in my previous pos software. Support has been wonderful. I may have to wait a minute or two for a live chat rep to respond, but they have been consistently helpful and courteous. My store data is up to date and available when I need it.
This comment refers to an earlier version of this review and may be outdated.
Hi Beth,
We’re happy you came back to us! We’ll keep up the good work so you remain satisfied with our service 🙂 Thanks for taking the time to write this review!
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
A few points I would like to mention about the great service with LightSpeed for retail.
Their online support is fabulous, their employees are patient and very helpful and they answer very quickly.
I have used the 1-800 # when we first started using the POS and I would have to say that the people who helped us get the system up and running were also very patient, knowledgeable and friendly.
The system is very user friendly and general reports are easy to read etc
Thank You LightSpeed.
This comment refers to an earlier version of this review and may be outdated.
Hi Jaclyn,
Thanks so much for sharing your experience! We’re happy to read that your onboarding went well, and I will pass on your positive feedback to our Support team. Have a great day!
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is a robust, economical, intuitive point of sale program. We have used this program for five years and it has help us grow our business while controlling our inventory and increase the inventory turns. The support for the program is excellent and we get our questions answered quickly and even changes we ask for so the program works better is considered and implemented.
This comment refers to an earlier version of this review and may be outdated.
Hi Bill,
We’re so happy to read this positive feedback! Especially from a long time customer. Thanks for taking the time to share your experience!
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
Lightspeed it always so helpful, they know their product so well that when you have a question they can work through it. They get back to you and are always curious. Thanks for helping out all of your customers!
This comment refers to an earlier version of this review and may be outdated.
Hi Sarah,
We love our customers and are always here if you require assistance! We want our product to help your business succeed.
Thanks so much for this review.
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
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I’ve had amazing customer service so far. I think I’ve had 3 training sessions and each time the Lightspeed employee has been very easy going, friendly and informative. I have total confidence in it so far. My retail bricks and mortar will open next month so I hope I stay happy with the system – so far so good.
This comment refers to an earlier version of this review and may be outdated.
Hi Vicky,
Thanks so much for taking the time to write this review. We’ll pass on your kind words to our Product Specialists who take pride in providing quality — and friendly! — onboarding sessions to our customers.
Thanks again and good luck with your store’s opening next month! Let us know how it goes 🙂
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
Lightspeed is the best Point of Sale and retail support software I’ve ever used. It tracks my inventory flawlessly, and the great phone support is amazing.
This comment refers to an earlier version of this review and may be outdated.
Hi John,
We’re so happy to hear this! Thanks for taking the time to write this review.
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
After send a email about some problem about my software they answer me with a call in less one hour I was writing bad review before butAfter this really good service with support I need to change it because I like my software and now they have fantastic good and fast support
This comment refers to an earlier version of this review and may be outdated.
Hi Daniel,
We’re so pleased you’re satisfied with our Support services. We’re glad we were able to help you with your problem, and thanks very much for sharing your experience with us.
Best,
Heather
Community & Engagement Manager
This comment refers to an earlier version of this review and may be outdated.
I have Lighspeed for around 4 years and this is the second time i have a problem with the backup and when we need support we need to pay more money after we pay around 1600 dlls they ask for renew the support plan. But is weird the backup stop working and of course we need have the info available. I have onsite lightspeed.
This comment refers to an earlier version of this review and may be outdated.
I have used lightspeed for about 20 months now, and to be honest I have not liked it from the start, but I signed a 3 year contract so I am stuck with it. Currently they are having a HUGE issue with the inventory side of their program where random items are received twice on random invoices. I receive at least 2 deliveries a week, sometimes 3 or 4, and there is no pattern to this happening. Today I found 2 more times that it happened, once was in July and 15 items out of 64 were received twice, and on Sept 1, 9 out of 57 items were received twice! What makes this such a problem is: 1. There is no way to tell if items are double received, because it does not change the dollar amount on the invoice or show extra items received and 2. if you create your purchase orders using the master order and reorder points, your orders will be missing MANY items, because the system has incorrect inventory numbers. The first time I contacted their support team was February/March time timeframe, I spoke with them again August 10th/11th because I found it had happened again…still no solution to the problem and now a month later it is still happening. This costs me money every time it happens!!! I place my orders based off the master order and when it shows I have enough in stock, I don’t reorder…then I have NONE and customers have to go somewhere else to buy it! I pay for this software that costs me sales….IF YOU ARE LOOKING FOR A NEW POS SYSTEM PLEASE LOOK SOMEWHERE ELSE!!!!
This comment refers to an earlier version of this review and may be outdated.
I have had a similar experienced. Signed long term contract and regretted it from the very start. We are utilizing the system even though we have little to no faith in its accuracy, particularly regarding inventory related matters (which obviously touches almost everything in retail). Inventory is the core of the system and if that is weak, it is a poor system. We would not buy again and would switch if it were not such a huge investment and waste of the previous investment with LightSpeed.
This comment refers to an earlier version of this review and may be outdated.
I have a 3000 sf. pet store and LS seems to do pretty well for me. I tend to have much more hands attitude when dealing with the system as I don’t care for to much automation as mistakes can be made. Such as with inventory I add each item into the system myself and manage incoming product 1 at a time. Yes, this takes longer but my stock is always correct where if I used the PO’s I might have the same issues as others have had. When you trust a software solution to do to much of your work for your than issues will happen. I have had great success with customer service being great to work with… I have only had a few times when dealing with a lady that she seems very rushed and doe’s not take time with issues to help you out.
The only two real issues I would have with LS is that even the light use I do with reporting and advanced reporting I still cannot seem to get all the info I need in a way I need it. They tend to find a workaround using excel but that’s not what I pay for. It would be nice to hear them say “I see the need you have for that report, let’s put in a ticket for Tech Support and get this added”. Now that leads into my second issue is that they send me to a site to put my suggestions for changes in. That’s a cool option but as I look though the site it seems year after year none of the suggestions find resolution so that option doe’s not help much.
My suggestions to LS would be to have a team to work on the latest and greatest new features for the product as they seem to have set up now. Everyone like the new and cool stuff and change a product to do new stuff to attract new customers and evolve. BUT…..Then to have a tech team dedicated to improving and adding needed features to the current product and to address the current needs of customers already using the product.
This comment refers to an earlier version of this review and may be outdated.
Thanks for your response, my problem with inventory has more to do with an ongoing bug in the system causing random items on random purchase orders to be double received. Yes i csn and often do item counts when putting together my orders, that does not correct the problem of inventory being WAY off. There is no report that will show when this happens, the only way to check is to go line by line on each purchase order under the inventory tab to find the 10 or 15 items that were affected. This is a total waste of my time, and for a system thst is designed to make reordering items simpler, it fails miserably!
This comment refers to an earlier version of this review and may be outdated.
Hi Ann,
Thanks for your candid feedback. We will pass along what you’ve shared here to our colleagues working on this bug. It’s important that our customers be heard, even when the feedback is less than positive — or perhaps especially so. Your frustration is completely understandable, and be rest assured that your experience will be shared all the way up to management.
A Customer Success Manager will reach out to you to discuss how we can improve your experience moving forward. If you wish to contact us directly, we welcome you to do so at: success.na@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
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Thanks for the call. Everything about LightSpeed was covered today. I was able to take notes and now I am ready to use the system more comfortably. Thanks again Caro!
This comment refers to an earlier version of this review and may be outdated.
Hi Christie,
We’re glad your training session with Caro went well and that you feel more comfortable using our product. If you need anything at all moving forward, please don’t hesitate to reach out!
Best regards,
Heather
Community & Engagement Manager,
Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Lightspeed has outstanding customer service! I love that if I call and there is “waiting line” to be helped, I can put my number in the queue and they will call me back. I have always gotten a call back within 20 minutes, and every representative who I have spoken with has been patient and very helpful. They have trouble shooted and talked through problems with me, and helped me tremendously in setting up my POS system for my store.
This comment refers to an earlier version of this review and may be outdated.
Hi Rhiannon,
We’re so pleased to read this! We will be sure to pass on this positive feedback to our hard working support staff.
Thanks for much for taking the time to share your experience. Have a great day!
Best regards,
Heather
Community & Engagement Manager,
Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
We converted to Lightspeed a few years ago and haven’t looked back. They are a great company and are very attentive to our needs. I especially like that with their cloud product I can use any OS and device which is great for my mobile staff and at trade shows. Their software has been rock solid and I cannot recall it being down ever. I’d highly recommend it.
This comment refers to an earlier version of this review and may be outdated.
Hi Steve,
Thanks for the positive review! Indeed our product is great for trade shows and pop-up shops in addition to traditional brick and mortar stores. Glad to read that it’s proved helpful for you and your staff.
Thanks again for writing and have a great day.
Heather
Community & Engagement Manager,
Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
I am switching from Shopify POS to Lightspeed’s Retail POS for my physical store, yet still using Shopify for e-commerce. Specifically, I am looking for an ERP that integrates with both POSs plus ship station. The main one I have found is Accumula. Does anyone have any other suggestions? or can share their experience with Accumula? Thanks!
This comment refers to an earlier version of this review and may be outdated.
Hi Caitlin,
I hope my colleagues were able to answer your questions in your recent onboarding session, and that you now have a solution that works for you! I understand that you have a followup session scheduled, but, in the meantime, if there is anything else or if you have additional questions for us, please don’t hesitate to reach out: success.na@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
I have been using Lightspeed for 2+ years. Crucial piece of software to run my bike shop smoothly.
Awesome customer service and support.
THANKS!
This comment refers to an earlier version of this review and may be outdated.
Hi Efraim,
Thanks for taking the time to share your experience! We’re glad to hear Lightspeed has had a positive impact on your bike shop, and we’ll pass on your feedback regarding our Support team.
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
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We use Lightspeed Retail in our bike shop and love it. We worked with other software vendors over the years and finally found Lightspeed when it was still called Merchant OS. They solved 80% of our inventory and customer database issues overnight. For the bike industry they set the benchmark.
This comment refers to an earlier version of this review and may be outdated.
Hi Ash,
We’re so happy to hear this, especially from a long time customer. Thanks for taking the time to share your experience!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
We really like Lightspeed POS for our retail game business. Our ability to take special orders and notify our customers when products they ordered arrive has increased our business significantly. The integration of other apps like Perkville is invaluable to us also. These two features alone give us an edge in our market. We have used 5 different point of sale application before sticking with Lightspeed. Lightspeed is the point of software application that is best for the way we wish to operate out business and we are VERY happy with it.
This comment refers to an earlier version of this review and may be outdated.
James Grasso – what is Perkville? A loyalty plug-in? Do you also do rentals and if so, can Lightspeed handle that?
This comment refers to an earlier version of this review and may be outdated.
Hi James,
We’re glad we’ve been able to help your business achieve a competitive edge! Nothing makes us happier than to hear how our product has helped retailers like yourself.
Thanks for taking the time to provide this feedback.
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
I have been using the cloud based pos system for about a year. I have found the tech support to be outstanding with minimal wait times- they remotely helped me set up all the equipment (even though I did not buy it from them) and quickly fixed any (rare) problems I have had along the way.The reason I went with this system over Shopkeep (which I tried first) was the ability to keep track of special orders and work orders. I do a lot of custom painted and personalized orders in my store, and this system helped me best keep track of my orders. Inputing my inventory was fairly quick and simple, thanks to integrated vendor catalogs. I was able to input most of my store and be up and running in about a week. Overall, I am satisfied with the Lightspeed POS.
This comment refers to an earlier version of this review and may be outdated.
Hi Michele,
We’re happy to read that you’ve been satisfied with Lightspeed!
Detailed feedback like this helps us stay on track in terms of our customers’ needs, so thank you so much for taking the time to write this review.
Best,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
What is your experience using lightspeed in a retail environment with a significant amount of items in stock? I have heard some horror stories from outdoor stores that have more than 50,000 SKUs. We are considering using lightspeed in a large outdoor store that will have more than that amount of items in stock.
This comment refers to an earlier version of this review and may be outdated.
Hi Aaron,
Thanks for your comment! Lightspeed Retail does not struggle with that number of SKUs. In fact we have many large-scale customers who are very happy with our product.
If you’d like, we can arrange for you to demo Lightspeed Retail so you can see this first hand, or, alternatively, we can provide you with a reference from a client with a similar business type. Give us a call and we’d be happy to speak with you: 1-866-932-1801 extension 1.
Thanks again for reaching out!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
My only piece of advice for anyone looking at Lightspeed POS is to not get into a contract. The contract pricing in enticing but once your locked in, you have no recourse.
For example, the new webstore has monthly pricing, but if your locked into a contract you have to prepay the full amount. Monthly is not an option even though it’s a separate product. My cost to move from Lightspeed webstore (original webstore product) to the new shopping cart is just over $5000. I originally paid $5k upfront for an integrated POS and online solution. The original webstore has been offline for over a year as it is unable to handle the most basic tasks. So beware, for a non-viable POS/ web solution will run you about $5000 and another $5000 if you want one to work. So $10,000 for an operational system. For $10k there are enterprise solutions from far better companies. I’d be happy to share my experiences and even my email responses from Lightspeed. Should be an eye opener to anyone wanting to sign an annual contract with this company. I am a current client with an annual contract that does not expire until May 2018.
This comment refers to an earlier version of this review and may be outdated.
Hi Charles,
Our pricing models are industry standard and we try to be as flexible as possible. We would love to get on another call with you to discuss your options. Let’s keep this dialogue open!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Charles I’m interested in learning more. I’ve been using LightSpeed for about 3 years and it’s been mostly a good experience. I’ve been disappointed by major gaps in what I think of as basic reporting (aging for instance…what has not sold in a given time period….or what is on order or has sold by category…many more I could list but you get the idea and maybe have noticed same gaps), and by the unstable and no-longer-supported Shopify uplink app. So I’m in process of converting to Web Store and curious about your experience. Thanks, Kathy
This comment refers to an earlier version of this review and may be outdated.
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After paying thousands upfront on lightspeed onsite. The company is now threating me that i will have to start over with monthly rates. I have over looked huge problems with there software. I am in the middle of a IRS Audit for 2 years caused by flaws in Lightspeed. It looks like the company is only interested in more money. Lightspeed is all hype. When a company comes out with a simple POS program that works it will be all over for lightspeed. They will find that it is important to keep there customers.
This comment refers to an earlier version of this review and may be outdated.
Hi Robert,
Thank you for bringing this to our attention. We’ll have a Customer Success Manager reach out to you as soon as possible to discuss how we can help with some of the issues you’ve experienced. We sincerely want to learn more about the challenges you’ve mentioned and improve our relationship with you as we move forward.
Thanks again for reaching out and please don’t hesitate to contact us directly: success@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Jamie – I take it you are using lightspeed retail rather than LightSpeed onsite? I use lightspeed on-site myself and negative inventory is not a problem at all. If you’re using the retail, cloud version check with LightSpeed support. They are usually quite good about answering questions. If in fact the retail version does not do features that you find important have a look at the onsite version. I’ve had one customer do that switch and they have been very happy with it since. Well both versions are by the same company they each have their own strengths.
This comment refers to an earlier version of this review and may be outdated.
Hi Trevor, I am using the cloud based retail version and, unfortunately, support is where I started and they informed me that it does not have this (basic) function. I might entertain the idea of switching to another platform had I not already dropped so much $$ on this. I figure, at best, I will have to buy new hardware. I’m thinking at this point, it’s time to start searching for a real POS system and just eat the $$ I’ve already thrown away, I’ll think of it as paying to be rid of the frusteration..it only took me 10 months to settle on this one 🙁
This comment refers to an earlier version of this review and may be outdated.
Hi Jamie,
You’re right, Lightspeed Retail does not count negatives when you sell more inventory than you have in stock. It would be our pleasure to have a Product Specialist reach out to you to show you how other retailers work with our system’s auto-add feature.
For anything at all, please don’t hesitate to reach out to us: success@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
If this is a deal-breaker, then look at the other LightSpeed Product – LightSpeed Onsite (which I LOVE). I use this myself and negative inventory is something it will count. Reach out to your sales rep to explore this option and perhaps there is a work-around in the Retail (Cloud version). This product may not be perfect, but it’s pretty darn good and I do know that support and sales will bend over backwards to accommodate requests and find solutions. If you want a candid demo about options, I can even show you first hand how Onsite counts negative inventory. My cell is 867-334-2787
This comment refers to an earlier version of this review and may be outdated.
We operate several retail locations. Overall LS appears to be a good product, if you really don’t want or need any detail reporting on your sales or inventory. We asked for an improvement many months ago: it now seems to be a low priority for “product development” .We are also experiencing errors in inventory reordering on multi-unit locations. This has cost us lost sales, extra work and aggravation.I don’t understand why ownership would not be committed to prioritizing fixing code errors and improving reporting on the data it’s POS collects.. they must not be actual retail users, only code writers who don’t know how frustrating it is to have errors they have not fixed. This software is probably best for a glorified register – small business; not one that actually wants to know about it’s sales or inventory data. We feel we are needing to look at other brands now that will take these issues seriously…
This comment refers to an earlier version of this review and may be outdated.
Hi Roman,
Thanks for your feedback. Our development team has to prioritize when it comes to bug fixes and feature requests, however they do so by taking user feedback into account. We will have someone reach out to you in order to further understand the limitations you’ve experienced in terms of sales and inventory reporting.
Thanks again for reaching out and please don’t hesitate to contact us: success@lightspeedhq.com
Best regards,
Heather
Customer & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Heather, we are months of being ignored and excuses about product development. I am shopping alternative POS systems now.
Brian,
Product management teams are directed by owners and sales associates, usually influenced by customers needs – they will work on what they are told to work on. I am not at ease hearing product management sets priority over code errors that cost customers money in lost product sales or aggravation. This is a problem that has lingered on for MONTHS now, indicating where product developments priorities are.
Our request on improved reporting has been in for MONTHS now.. why would you refer us to a third party to get a report from your software? I think Lightspeed is close to having a viable and useful software program – why doesn’t ownership take the remaining flaws seriously and fix them with the team they pay to produce a functional product?
I need to hear that we made the right choice for the Brains of each location, not that non user programmers are in charge. Please correct these issues. I will start looking and hope that Lightspeed will have corrected this before we find an alternative.. I would rather be putting effort into other matters than fking around with this for the months it has been.
Thank you
On Fri, Feb 12, 2016 at 11:46 AM, Brian Strasser wrote:
Hi Roman,
Thanks for the email. We are fully aware of the implications tied to Steve and the rest of your network. We have other franchise customers that have influential members as it concerns their networks and we understand their impact on how things can play out. Our intent is to be able to address the issues as best as we can. What we have to keep in mind, is that we have to work within the roadmap and timelines allotted to us by our Product Management team. So, the intent is there, as mentioned above; timing can sometimes be the challenge.
With regards to reporting, we have a partner, Accumula, that has build out some franchise reporting capabilities that could very well address the gaps that you highlight. I can make the introduction you or Mark so that you can explore what they have to offer. Please let me know if this is a path you would like to take.
Roman, we appreciate the continued support that you and Mark have extended to Lightspeed. We will do what we can to ensure that you and your customers continue to have a good experience with Lightspeed.
Thanks,
Brian
This comment refers to an earlier version of this review and may be outdated.
Hi Roman,
I can appreciate why you’d be frustrated if you haven’t seen any sign of change being effected on our end. The limitations you have experienced in terms of advanced reporting for multi-store has been brought to the attention of our Product Development team and it’s being taken seriously.
Someone will reach out to you to discuss your needs in more detail. We want to find a viable solution for you!
Best regards,
Heather
Customer & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
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I have a pet shop and bought Lightspeed Retail as I had used it at other companies I have worked at. The system is easy to use and has many great functions that makes using the POS great. Tech support and sales have always been great and very helpful to me. I noticed a few bad review on here and that is to be expected. Anyone working with the public knows that no matter what you do you will not make 100% of the public happy all the time. I know on many occasions I can pretty much give product away and bend over backwards for them and they will still give me a bad review. But out of the hundred of thousands of Lightspeed users I see only a small fraction of those whom would complain no matter what anyways. There will never be that prefect fit for anyone system out there. But lightspeed works with me on helping my business run smoothly and fit my growing needs.As with anything…If you are a business person should should have done proper research and ask all the questions needed on the product you are buying so your are getting a product you need. To many people think a company should hand hold them though everything. I did my research and got a product that works for me with a staff that is very helpful to address any issues. I am very please with my selection for a POS and I hope Lightspeed continues giving customers such a high class product.
This comment refers to an earlier version of this review and may be outdated.
Hi Jerry I would love to hear more about how you are making lightspeed work with your store, I also have a pet supply store and I truly wish I could say that I like this program. One of my biggest issues/headaches is reorder points for items that you buy as a case but sell as an each. How do you handle setting these when say you buy a bale of food but when you get to 2 bags you want to reorder a bale? Have you tried to do inventory, I have the same problems where the system will break down a case, but it won’t work in when counting as each, if you have more than a case open.
Do you print price tags from the program, I run into the same problem for printing price tags for my each items, that come in a case.
Do you use quickbooks for accounting?
Do you have employees, I have a problem with the reports because there are things that i want my employees to have access to, but there is a lot that i don’t want them to see, and there is no middle ground.
Were you using it this summer when there were tons of outages?
Don’t get me wrong, I love importing new items, and I hate how it adds to inventory if it thinks you are out of stock….I’m very thankful for the return to vendor addition. Overall I am very unhappy with it and I wish I was not, I purchased a multi year contract so nothing would make me happier than to have it fit my needs better. Please understand I am not trying to knock your review, I really would love feedback on the what you are doing that makes you like it as much as you do. I would love to talk directly with you.
Thanks
Ann
This comment refers to an earlier version of this review and may be outdated.
Hello Ann. Please feel free to contact me at any time at my shop. It’s 812-675-8668, Jer’s Animal House. Maybe we can learn a few things in our talks.
Jer
This comment refers to an earlier version of this review and may be outdated.
I have a pet store as well and I have the same issues that you speak of. I am anxious to see if you get a solution that you could share with me.
This comment refers to an earlier version of this review and may be outdated.
Hi Tina,
We are currently working on a community forum so that we can facilitate these types of conversations between customers. We hope that it will help customers like you who are looking to exchange ideas on how to optimize the performance of our software.
In the meantime, I will have someone from our team reach out to you.
If there is anything else, or if you have questions about the forum, please don’t hesitate to reach out: success@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Hi Ann,
We hope that reaching out to Jerry will help you to use our product better and alleviate some of those headaches. We will soon have an online forum up and running to facilitate conversations like these. It makes a difference speaking with people from the same industry.
We’ve created a Support case for you so you can talk things out with one of our agents. They will reach out to you soon with some recommendations for the issues you’ve encountered.
Hope this helps! If there is anything else, please don’t hesitate to contact us: success@lightspeedhq.com
Best regards,
Heather
Customer & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Hi Jerry,
Thanks for taking the time to write this review. We’re glad you’ve been happy with our product and it’s helped your business.
We’ll continue to work hard to make sure you stay happy!
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
Very unhappy with lightspeed onsite. The company is all hype. How can anyone except seeing invoice or Orders with a different total each time they open it? Or making an export to quickbooks and finding most payments didn’t export. The support at the first level is very helpful but if it’s forwarded to the next level, forget it. You would think that something so important would get a quick response. I guess those guys are working on those fancy ads and blogs. After about a week of so you will get a email saying your support request has been closed. It doesn’t help to try support again, although first level support will be nice there response is that they will get back with you soon. If you purchase Lightspeed OnSite you probably will be sorry. If any one knows a rock solid program, don’t need bells and whistles I am interested.
This comment refers to an earlier version of this review and may be outdated.
Lightspeed support finally got back with me with a solution. I feel much better about the program and hope to continue using the product. It’s just frustrating when task are going so wrong when they are so important.
This comment refers to an earlier version of this review and may be outdated.
Hi Bob,
We’re investigating why your support request had been closed before the issue was solved. We apologize for not getting to your case sooner and for the inconvenience this must have caused you.
We’re pleased to hear that your issue was solved quickly once you got in touch with a member of our team, and we thank you for your positive feedback regarding that experience.
If there’s anything else we can do for you, please don’t hesitate to reach out to us: success@lightspeedhq.com
Best regards,
Heather
Community & Engagement Manager, Lightspeed POS
This comment refers to an earlier version of this review and may be outdated.
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I feel you brother. Look like I have to sue to recover funds. My register was promised next day, 2 weeks later I was still getting excuses why I had not received saying we had an undeliverable address and they would have to speak with shipping dept before answering me. I have been receiving bicycles here for over 13 years, WOW!
This comment refers to an earlier version of this review and may be outdated.
Buyer beware! Our current POS register’s Mother board fried on our current register and ordered Lightspeed hardware to be delivered overnight. Not next day as promised but 3 weeks later it arrived yet to find out licensing issues that our salesman failed to mention. I ask you, are we supposed to run a 2 million dollar a year business without a POS system? Seriously. We decided to stay with current POS after all of our issues all to find out Lightspeed claims there are no refunds, wether we had a register or not for over 2 weeks. Now my attorney and BBB are getting involved! Light speed is a horrible company! Buyer Beware!
This comment refers to an earlier version of this review and may be outdated.
Hi Jeff,
We are so sorry for what should have been a relatively simple hardware fix but turned into a headache. We had assumed that your shipment had gone out overnight per our instructions but then later learned that it had not. We take full responsibility for this. As for the licensing issue, we are glad to hear that this had been immediately sorted out by our Customer Success team upon notification.
Again, we are sorry for the headache. We understand that you have been in touch with a few members of our team, and we encourage you to contact us any time if you wish to discuss the matter further. Thank you for reaching out with this feedback so we can try to prevent this kind of problem moving forward.
Have a wonderful day Jeff!
Kind regards,
Jaime
Customer Success Team
This comment refers to an earlier version of this review and may be outdated.
My experience with Lightspeed has been totally positive and I would highly recommend the company including the POS and the top notch technical support team. For us the system was fairly simple to setup, brand new store and single register. Thousands of products in our vaping store made it tedious but the 3 attribute matrix made it a lot easier to enter the combinations of bottle size and nic strengths. I have to give kudos to the awesome support team who has always been able to sort my issues out. I have also now been looking to connect my POS with Shopify through an add-in that allows to update the inventory in real time and display it on the web. I have no qualms in recommending this product very highly.
I’m not sure why the others on this page have had issue with support. For me support has been exceptional and that’s the key reason that I am recommending this product as strongly as I am. I have been able to either speak directly with a support staff or they call me back, typically in less than 30 minutes. They have always been able to sort out my problem and leave me completely satisfied.
Thanks again Lightspeeed
This comment refers to an earlier version of this review and may be outdated.
Hi Murad,
Thanks so much for taking the time to share your thoughts! I’m glad you’ve enjoyed your support experiences, and have benefited from the call back option. Please don’t hesitate to reach out to us to discuss the Shopify connector or other eCommerce options, as well as any other feedback you may have!
Kindest Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
The way we handled this with Lightspeed’s broken system was by creating a customer called “DAMAGE” – when an item is broken we sell it to that customer at 100 percent discount. You can then run a report against the damage user to see what is broken, and it keeps your daily margins and inventory correct.Id advise you to move off of Lightspeed as soon as possible. The longer you wait the more time it will take you to move, and you will find many minor and major annoyances with it that will continue to make running your business a pain. Simple features like damaging out inventory and moving inventory-on-hand into the negative when you sell an item “you don’t have” are a must-have for a retail business POS.
This comment refers to an earlier version of this review and may be outdated.
The system has been beyond disappointing. I understand the “no refund” policy, but the Court is likely to have a very different view if my dispute actually proceeds to litigation where it is headed as of today.
One question for you: Creating the customer “damaged” seems like a logical workaround but I do not understand how you re preventing it from impacting margin since moving there to remove from inventory will be reported as a “sale” to that customer. is there some other way you are moving it to that customer that prevents this “sale” from impacting margin?
This comment refers to an earlier version of this review and may be outdated.
We went live with Lightspeed retail cloud and did our inventory count at the end of the year. The shrinkage list is what you are looking for. As for damaged items, we created a customer account called spoilage and when we have damaged items torn bags, out of date parishables, etc we put it in the spoilage account which takes it out of inventory and calculates a running total.
hope this helps
This comment refers to an earlier version of this review and may be outdated.
Hi Jamie,
We have noticed that you post quite frequently, with that in mind, it is in our best interest to help you. Our Customer Success Team has responded to the email you sent us, however we have yet to hear back from you. Please let us know what would be the best time to schedule a call with you in order to further discuss any questions you may have.
Thank you for collaborating with us in order to better support you.
Kind regards,
Katie
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
4 stars.. it is good, but reporting features, requires some navigation and sometimes tricks.. to get what you need.Also; Am I the ONLY One who is not happy with the fact that you can display a simple discount on a receipt properly ?3 years with Lightspeed, and nobody for any amount of money seems to be able to write the code for us to resolve this issue.I have been searching for a resolution with Lightspeed as well as outside sources.It Our only missing feature.. But it drives our commercial customers crazy trying to calculate the discounts based on the receipt printed.
This comment refers to an earlier version of this review and may be outdated.
we are new to lightspeed since September. Can you tell me if you have Lightspeed retail cloud? And I don’t understand what you mean by showing the discount on the receipt. Can you explain?
thanks
Tina
This comment refers to an earlier version of this review and may be outdated.
Hi Steve,
Thank you for your comment and feedback! I am glad to hear you are enjoying Lightspeed, and thank you for your many years of loyalty with us.
Since you last emailed support about your receipt in 2014, we have made a number of improvements to our print templates, which may give you the functionality that you are looking for. The template can be easily configured to show more or less discount information on each sale line.
You can see an example here that I’ve added to one of our testing accounts: http://puu.sh/msZ5Z/49b84004eb.png
If you would like me to add this template to your own account, please let me know at reviews@lightspeedpos.com, or feel free to reach out to our awesome 24/7 technical support team at 1-866-932-1801, option 2 for Support, option 2 for Lightspeed Retail.
As for our reporting features, our development team is always working on improving our product to help benefit our customers to their fullest potential. We hope that these changes can help avoid navigations and tricks from occurring.
Thank you Steve and have a wonderful day!
Kind regards,
Jaime
Customer Succes, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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We have been using Lightspeed for 2 years now. We were one of the first adopters of the cloud version. We have had no end of issues with lightspeed support. We discovered a problem with the way Lightspeed calculates tax on workorders, over 6 months ago. The software calculates PST where there should be none, and where there are rues in place to prevent it. It only does it on the workorder screen, not on the sales screen. We have told them multiple times, and have been told by more than one person that the problem is fixed/getting fixed. I was told it was fixed in sept, and mid october. My co-worker was told it was fixed in December. This problem still exists. Apparently, the project lead just found out about this problem in december…..This exact same software problem happened to a major Canadian hardware chain, and they ended up getting investigated by a national news program….Over-charging tax is illegal. Calculating tax is core functionality for any POS. Lightspeed needs to fix the back end, and stabilize the core functionality BEFORE any more expansion into other markets, as well as before any more interface upgrades…..Pretty pictures are useless if the software can not add tax.Their develop by popular vote system needs to go and they need to hire proper alpha and beta testers, instead of relying on paying customers to perform this service.I also have NEVER got a callback when requested.
This comment refers to an earlier version of this review and may be outdated.
Hi Doug,
We apologize for the hard times you’ve been having with Lightspeed.
We really want to help you! Please email us at review@lightspeedhq.com so we can access your account and get more information. I would love to fix this issue for you or at least give you more answers.
I understand the frustration and do not want you feeling that way!
If you would prefer, you can always contact us at 1-866-932-1801 ext:800
Thank you Doug and we look forward to speaking with you soon!
Kind regards,
Jaime
Customer Success Manager
This comment refers to an earlier version of this review and may be outdated.
We’ve now had lightspeed retail in our shop for 3 months and coming from an old mechanical till system, it really has made a world of change. Luckily the intuitive nature of the system has meant minimal training for staff. Lightspeed was the cheapest option for us – initially other systems look cheaper, but when you look at what extras you have to add (e.g. unlimited inventory) to other systems it soon becomes more expensive than lightspeed. Another plus was just being able to purchase a printer/scanner/register only. We used the PC we already had, its an old one at that – and lightspeed runs perfectly. No Ipads or branded hardware to buy with lightspeed. The matrix function for entering in our inventory has made it quick and easy to add everything. Having the Iphone app has enabled the owner of the store to quickly check our daily total wherever he is. Using the report functions we have been able to track items that are selling really well, and then reorder these items before we run out.Having phone calls from a dedicated Lightspeed employee(Jared) in the early stages helped to reduce the stress. This saved a lot of time as I didn’t have to explain a problem more than once, as we only had assistance from one person.Since then we have been using the unlimited technical support phone number and it really is brilliant, the hold times are totally reasonable and you can even request a call back which helps.All in all very happy with the service from ligthspeed!
This comment refers to an earlier version of this review and may be outdated.
Hi Richard,
Your feedback is greatly appreciated! I am thrilled to hear everything is going well for you with Lightspeed.
Being cloud based, it gives customers the opportunity to work from the office, to the comfort of their own home. Like you said, our app is great because of it’s accessibility. Owners and managers can login in from anywhere in the world! It is a great way to keep track of their store when away.
Our “brilliant” Support Team is available 24/7 and have the convenient feature of giving you a call back if you do not have time to wait. Another option is our Support Chat Room, you can access it at: https://www.lightspeedhq.com/support/
Simply click on your product and in the bottom right hand corner there will be a “Chat With a Support Agent” window that you can open for some quick advice!
If ever you have any questions or concerns you can always email us at success@lightspeedhq.com or call us at 1-866-932-1801 ext:800
Thank you Richard and have yourself a great day!
Kind regards,
Jaime
Customer Success Manager
This comment refers to an earlier version of this review and may be outdated.
I have been using Lightspeed Retail for a little less than 6 months, but I have to say that I am very glad that I have chosen this as my POS system. As a new retailer and novice to POS systems, I have had a very easy time learning how to use the system. Also, when I have run into difficulties, I have had extremely quick and thorough customer service. Whether I call on the phone, or chat online, I have had every problem resolved quickly and easily. As to the working of the system, I like the flexibility in both the public and private sides of the program, the fact that I can move seamlessly from desktop to iPad, and the multiple ways to access the data have all helped me use the system to the fullest. The place where I have felt limitations is in the Reports function. There should be a way to allow for more custom reports. All in all, though, I would recommend Lightspeed Retail to anyone looking for a POS system.
This comment refers to an earlier version of this review and may be outdated.
Hi Holly,
We appreciate your positive feedback!
Our support team is great and work hard to get back to customers as fast as possible. I am glad to hear you benefited from using our chat rooms. That is also an amazing way to contact our support team.
We also greatly appreciate feedback to better our company. Lightspeed is rapidly growing and our development team is constantly upgrading our system that benefits our customers.
Thank you so much Holly and have a great day!
Kind regards,
Jaime
Customer Success Manager
This comment refers to an earlier version of this review and may be outdated.
We are moving to Lightspeed after going through two other systems in two months. Both of the other systems were touted as being the best thing since sliced bread. Neither of them would do a tenth of what a POS should do. The last one was not much better than keeping track of sales on paper. Jared LaBerge at Lightspeed was extremely helpful and open about potential limitations. While we are still learning the system, we are pleased with the capabilities and functions. Kudos to Jared for his honesty and helpfulness. In spite of the negative reviews I’ve seen on this site, our experience with the customer support has been positive and definitely better than what we experienced with other companies. Keep up the good work.
This comment refers to an earlier version of this review and may be outdated.
Hi Beth,
Thank you for the great feedback! I am so happy to hear things are going well and that Lightspeed is a good fit for you.
I agree, Jared is extremely honest and helpful and I am glad that you got to know him.
If ever you have any questions, please do not hesitate to contact me by email or at 1-866-932-1801
Thank you Beth and have a great day!
Kind regards,
Jaime
Customer Success Manager
This comment refers to an earlier version of this review and may be outdated.
Hi JaredWe’re been using the system since the month of September. Is quite steady and good enough for our needs. Moonlight Trading Limited is a small company located in the island of Trinidad. One day we had a problem booting up the server and your help line assist us immediately and the problem was solved in minutes. No complaints, so far so good. Same with the training. One agent calls us and give us an online training.Best regards,Ray
This comment refers to an earlier version of this review and may be outdated.
Hi Ray,
Thank you for your positive feedback! I am so glad to hear that everything is going well for you.
If ever you need further assistance, our support team is available 24/7 or feel free to get back to me by email or at 1-866-932-1801
Thank you Ray and have a great day!
Kind regards,
Jaime
Customer Success Manager
This comment refers to an earlier version of this review and may be outdated.
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I opened my shop using another platform and since switching to Lightspeed, my inventory is under control, ordering has never been easier, cash control is better than ever, and I know where I stand financially. Support is great! Whether it’s help getting the system operating to my needs, or just walking me through the steps, the support team never makes me feel incompetent.I look back and wish I would have opened my doors with Lightspped in place.
This comment refers to an earlier version of this review and may be outdated.
Are you sure inventory is under control? We conclude sales and the sale is nothing properly completed so that item is not actually deducted from inventory. They said “known issue”.
This comment refers to an earlier version of this review and may be outdated.
Hi Kevin,
At Lightspeed it is our goal to make businesses like yours run smoothly, so to hear how well everything is going makes us very happy! We appreciate your lovely comment.
In the future if you have any questions or concerns, please do not hesitate to reach out to us at 1(866) 932-1801 extension 800.
Thank you for your kind words Kevin, have a great day!
Kind regards,
Katie
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
We’ve had Lightspeed for about 4 months now and becoming more and more frustrated with it. We battled through the months of the API being down and it not linking to our shopify store to only be frustrated with its limitations every day. Extremely aggressive sales staff will sell you a product no matter what.. I was told by one of their tech support agents when i asked why was I sold something that they knew wouldn’t work for me because of the API issues they were having that they had sales targets to meet.. Nice!! This week has thrown up another limitation. After being on hold for 45 minutes (sales staff will call you non stop, even when you tell them to stop.. getting a hold of customer support is a whole other thing) i was told that you can’t give a customer a receipt showing their grand total after issuing them a partial refund.. Their only solution was to refund the whole sale and process the items they were keeping as a new sale.. great if the customer is in store to process a new sale and you don’t mind paying double credit card processing fees. This seems like the most basic POS function and makes everyone look like amateurs. Very frustrating. I would find it extremely difficult to recommend this software to anyone.
This comment refers to an earlier version of this review and may be outdated.
Hi Mike,
I’m so sorry to hear about your frustrations with Lightspeed. I remember speaking with you during the summer during the API outage, and apologize again for that huge inconvenience. I further apologize for the longer than usual wait times with support, unfortunately this is a busy time of year for us but 45 minutes is definitely not a usual experience. We are also investigating your sales experience and the support call you mentioned, and will be following up with you on this.
If you have not already been speaking with her, you will be hearing from my colleague Gabriela in Customer Success who would like to further discuss your experience with you.
Happy Holidays!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Hi Jamie,
I’m sorry to hear that the implementation of Lightspeed has been a tedious process for you, switching point of sales is never a fun experience, but I will confident that it will be worth the effort!
In terms of support calls, unfortunately this is a very busy time of year during which wait times tend to be a little longer than usual, for which I do apologize. If there is a wait time, I encourage you to leave your number in the call back option, which will keep your place in the queue without you having to wait on hold.
Thanks and Happy Holidays!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
We are also very unhappy with Lightspeed. They promise a lot and deliver very little. We signed up for their webstore to integrate with the point of sale and it’s TERRIBLE!! When I complained about it the account rep told me to wait until January when the new version comes out. To make things worse we had to prepay 3 years in advance and now they wont refund our subscription. They have a “no refunds” policy. Ridiculous! If their product was any good they would stand behind it. Support is terrible and the product is full of bugs. TOTAL WASTE OF TIME AND MONEY! DO NOT BUY LIGHTSPEED.
This comment refers to an earlier version of this review and may be outdated.
When you say you HAD to pay, dont you really mean that you “chose” to pay to get better pricing? I too signed up recently and was given the choice of better pricing for a longer agreement. To state otherwise is to shift the blame.
This comment refers to an earlier version of this review and may be outdated.
Hi Jonathan,
Thanks so much for your post! You are entirely correct, we sell our software on monthly, annual, or multi-year subscriptions. Of course, the longer you purchase up front, the more savings you will benefit from over time, but of course if customers feel more comfortable paying on a monthly basis, that’s great too!
I hope you and the staff at Tuesday’s Child have great holidays!
Kind Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Agreed. Similar experience. Highly recommend avoiding Lightspeed Cloud. Highly inflexible, non-intuitive, non-configurable solution. Way behind the times. Lacking functionality that is “table stakes” for cloud software i.e. ability to save filtered reports as favorites, memorized or templates.
This comment refers to an earlier version of this review and may be outdated.
Hi Matthew,
I am sorry to hear you are unhappy with your Lightspeed experience thus far. We admit that our web store is not up to par with our point of sale and we want to provide a superior integrated experience for our customers, which is why we are so excited to release our new eCom in a few weeks. We actually love our products and completely stand behind them, which is why we offer subscriptions on a monthly, annual, or multi-year basis, not only 3 years! It is because of this that we do not offer a return policy. If you would like to further discuss your support experience, feel free to reach out to me at reviews@lightspeedhq.com.
Thanks and Happy Holidays!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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I have had lightspeed for 3 days, everyday I have had to call in for something or another and if the “support” that I have gotten up to this point is any indication as to the quality of this product DON’T WASTE YOUR TIME OR MONEY! Every time I call I spend more time on hold waiting for them to find an answer than I do speaking to some one, and its for simple things, like how to delete the pre loaded vendors. My cell phone bill for overage is going to be double the $80 per month I am paying for this crap. To make matters worse, the hold music is some crap I cant understand, which frustrates me more, what happened to good old crappy elevator music, it has no words so EVERYONE understand it! I have not even gotten my hardware in the mail yet, I can only imagine what a nightmare this is going to be when I have an actual question that will require some sort of training to answer. I should have just stuck with my limited options in Square!
This comment refers to an earlier version of this review and may be outdated.
Hi Jamie,
I have looked in to your account and see that you have an orientation session booked for next week. The Product Specialist will walk you through every step needed in order to properly get you started and comfortable with your new software. If you already have some questions it would be good to keep them in mind because the PS will most certainly be able to answer them for you.
I also see that your hardware has been delivered this week. If you are having trouble setting that up, please feel free to reach out to us at support@lightspeedhq.com
Lastly, I apologize for our hold music, and have suggested to our IT team that they change it up!
Kind regards,
Katie
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
My experience is not getting any better either. With so many dissatisfied customers being so vocal with good reason and verifiable complaints, my concern is that the company inevitably does not survive and then we are really stuck…….In my years as a software sales exec i have seen many companies do what Lightspeed is doing – over-promising, under-delivering, saying “yes” to every question regarding functionality during the sales cycle, overly aggressive sales – almost all disappear pretty quickly. I continue to be amazed at the poor design of the application, lack of configurability, inflexibility of reporting and the clunky unintuitive UI. On December 9 the General Counsel promised me a “more substantive response” to my complaints and issues including my inquiry relating to what appears to be a clear violation of Canadian privacy statutes relating to the recording of our conversations without proper disclosure…..I am still waiting on that response……
This comment refers to an earlier version of this review and may be outdated.
Lightspeed appears to be incapable of solving the incompatibility of the Genius terminal, chip card reader, in completing sales. The sale sends the transaction to the credit card terminal and allows a charge to the card on Cayan. The Lightspeed software then freezes and must be closed and restarted. In the meantime, our customers become angry and some walk out the door leaving their purchases behind. This is a sporadic issue that Lightspeed cannot fix. We have been elevated to a higher level of support and they pay lip service to us but do not preform. As we approach the holiday season, we do not need these problems. Perhaps Lightspeed should use some of that $35 million they just raised to simply fix the continuing issues with their system. This is really a BAD JOKE!!!!!!!!!
This comment refers to an earlier version of this review and may be outdated.
Hi John,
I’m sorry to hear that your system is continually freezing.
This is a known bug for which our developers have come up with a fix. The update will be available in the App Store soon!
Best,
Katie
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Is this an issue for the cloud version or the on prem version?
This comment refers to an earlier version of this review and may be outdated.
Overall I like the system. Its head and shoulders above the previous one we were using. There are some issues that I have with it, namely the issue that as others have stated, the auto adding of inventory based on a current zero inventory. this works OK in a non inventory setting. However in a multi store chain or a situation where companies will receive inventory from a supplier based on a sale (we call them , they ship us) it doesnt work at all because you sell the item (it creates the inventory, ) then you receive the item that is sold already and it adds again the inventory instead of getting back to zero from a negative.For retailers that have varying sales taxes based on price (NYC and State) , the system falls short as you can state that an Item is taxable or not taxable however you cannot set a rule for tax, so if an item is taxable at 115.00 then falls below the tax threshold (during sale season) then it will still tax the item. It would be simple to just create a rukle that no items in catagory a) taxable below 110.00 which brings me to my next issue.In order to suggest an item be added to the system they have a suggestion/Vote method. you suggest it to the crowd and it needs to be voted on. If enough voters say Yea then it gets taken to the next level. If not enough indicate interest then they can it. This might be a decent way to work bells and whistels. However when you deal with a major shortcoming of the system it does not work. Sales tax is not a luxury, its a necessity. If the system doesnt understand how to tabulate sales tax then I should to have to call my friends to vote on it since I canot operate my store this way. And how Upper echelon management handled the Summer SNAFU was in many ways unpardonable. But the tech support is great.In summation…Overall its a decent system. It falls flat in some ways.
This comment refers to an earlier version of this review and may be outdated.
Hi Jonathan,
Thank you for your positive comments. I am glad you are overall enjoying your Lightspeed experience!
Unfortunately the negative inventory is a popular customer comment. We are aware of the problem and it will be a top priority for our Product Management team in 2016.
Our tax system does allow for different rates on each item based on location, however we recognize that it may be incompatible with the current tax laws surrounding clothing retailers specifically in New York and Massachusetts, for which we apologize. It sounds like you are already familiar with our workaround for this issue, but please feel free to reach out to our Support Team with any further questions.
I would like to take this opportunity to apologize for the outages this summer. If you would like to further discuss these issues do not hesitate to contact us at success@lightspeedhq.com.
Kind regards,
Katie
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Not intuitive, inflexible, poorly designed, extra clicks on many routine actions. Support hold times and call backs are often quitelong. Support does the work for me rather than teaching me (may explain long hold times). Reports have numerous useful filters but filtered reports/templates/favorites cannot be saved meaning filters must be selected each and every time key reports are run. Ability to save filtered reports exists in far less expensive applications and are “table stakes” in the SW and cloud applications space. Some key reports only available with export feature which takes more time, reformatting and must be filtered and exported each time report is to be run. I could go on but bottom line, very disappointed – great sales and marketing combined with the “end of quarter, boy have I got a deal for you” totally obscured awful product management and development. Purchased 4 year subscription – looking for replacement in 2nd month. The $6k pales in comparison to the damage to the business and incremental expense lost in productivity and morale resulting from the application’s deficiencies. Feel free to contact me if you want specifics. Would not want any fellow retailer to go through what we have for the past 45 days since making this mistake.
This comment refers to an earlier version of this review and may be outdated.
Hi Steve,
I’m sorry to hear you’re not enjoying your Lightspeed experience so far. I have looked around in your account, and from what I see, our system should be a great fit for your business! It seems you have particular set of product features which I can communicate with our Product Management team. If you would like to discuss this further, feel free to reach out to us at reviews@lightspeedhq.com.
Thanks and have a great day!
Kind Regards,
Angela,
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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Hi Andrew and the Rebicycle team,
Thanks for sharing your thoughts, always nice to hear kind words from someone local here in Montreal. Glad to hear that despite some unfortunate circumstances this summer that you still feel that Lightspeed Retail is the best fit for your business and that you were happy with your choice.
Have a wonderful day!
Best Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
I have had Lightspeed for almost two years and have just sold the business to anther group that will be using it login forward. When I saw all this stuff about downtime I actually didn’t know what they were talking about because we never experienced it. I mean Comcast is down regularly but not Lightspeed at least not in the Central Time Zone. We open at 10:00 and close at 21:00 six days a week. Hope this helps everyone.
This comment refers to an earlier version of this review and may be outdated.
Hi Al,
Thanks for sharing your thoughts! So happy you weren’t affected by our outages in the summer.
Have a wonderful day!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
What is going on with the ratings? This is a 5-star product and if I add up the star average, it should be at least 4 starts. It seems the comments make no difference to the product rating which is not right. Merchant OS (https://www.merchantmaverick.com/reviews/merchantos-review/) was this product before Lightspeed purchased it got 4.5 start – and suddenly this one only gets 3? I just started using this site to find other POS solutions but the lack of a rating change is giving me doubt about how valid the merchant maverick comments are with the star rating. It seems Jordan Nelson was confused by the two versions which really is not that confusing. Perhaps rename this one Lightspeed Retail and give a new review for Lightspeed Onsite which is the stand-alone, non-cloud based version. I use them both and in my opinion, both deserve 5-stars. I use Onsite more and my businesses would not be able to function the features and service Lightspeed provides. Come on merchant maverick – what gives with only 3-starts? If the stars stay the same as the reviewer set it do, then I must protest. How can a 4.5 star product suddenly become 3 starts? Why are the other comments having no effect on the 3-star rating.
This comment refers to an earlier version of this review and may be outdated.
Hi Trevor,
My name is Amad and I’m the Founder of Merchant Maverick. I’d like to address some of your concerns about our Lightspeed rating.
Before we get started, I noticed that you’ve left another comment on our site in the past.
Specifically…
Can you tell me if you’re a Lightspeed reseller?
Now, to answer your concerns:
When you add up all of Lightspeed’s user star ratings, the average is actually 2.5. If you’d lke to confirm that number, I encourage you to do the math on your end. So, in reality, we’re rating Lightspeed higher than actual Lightspeed users. But that’s ok because we understand that most customers are more likely to complain than to praise a company, so we adjust our ratings based on our expert opinion. The ratings that we display to our users is our own “editor rating” not an average of user ratings.
Recently Lightspeed has made an effort to get their existing customers to leave positive reviews about Lightspeed on our website. We encourage this type of activity from all of our vendors, but if you look at the recent influx of 5-star ratings, they only go back to about October 26th. Prior to that date, there are many many 1-star ratings for Lightspeed.
Lightspeed was a 4.5-star POS system on our website for years, but after the recent influx of complaints about customer support and about Lightspeed’s recent crash, we were forced to lower their rating. Once Lightspeed resolves these issues we will be happy to increase their rating again.
Can you tell me why you think Jordan was confused about the different versions? There is a note at the top of the review in bold font that explains the difference between both products (OnSite vs Retail). Jordan has spend hours upon hours researching different point of sale systems. She’s more competent than most POS consultants I know (including myself) and she definitely does not get confused by these systems, so I was a bit surprised that you thought she couldn’t tell the difference. If you can clarify that would be great.
I think that I touched on this in earlier comments, but to reiterate, our editor ratings are not directly influenced by user ratings. We use them as only part of our editor score, but just because Lightspeed has made an effort to get customers to leave positive reviews, doesn’t mean that it will immediately affect our score of Lightspeed.
With all of that said, we are constantly updating our reviews, so we will periodically revisit Lightspeed to see how things have improved. We already know that the product is great, so if there are improvements in other areas (namely customer support and uptime), then we will definitely increase their score again.
Thank you for your comments. I hope this gives you the answer you’re looking for.
This comment refers to an earlier version of this review and may be outdated.
I am new to LightSpeed, so far I am very happy with the system and support that I have received. I own a childrns boutique and it has made entering and managing my inventory simple. I also have received great technical support each time I have called.
This comment refers to an earlier version of this review and may be outdated.
Hi Anne,
Welcome to the Lightspeed family!
Glad to hear you’re enjoying it so far!
Best Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
I have worked in the Retail world in Los Angeles/Beverly Hills, CA for over 25 years now and today, I worked with Alexandre T. (Product Specialist) – and was extremely happy with the level of professionalism and support he provided to help me with my questions. He was patient, informative and most of all successful in completing all tasks per my request. It is very clear that the entire team is knowledgeable and eager to provide their customers with accurate products and tech support that is far superior to any other retail system available. I have worked with ‘many’ P.O.S/online/Retail Software systems and I would highly recommend LIGHTSPEED RETAIL to ALL business merchants and retailers. It’s not easy to impress me, but today…I was very impressed. THANK YOU ALEX and to the team at LIGHTSPEED RETAIL!! You guys are amazing!
This comment refers to an earlier version of this review and may be outdated.
Hi Matthew,
Thanks so much! I agree, Alex is amazing, we’re so happy to have him on our team! If you need anything else from Alex, myself, or anyone else on the Customer Success team, do not hesitate to reach out to us at reviews@lightspeedpos.com.
Thanks and have a great day!
Best Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
I’m a new customer, so I’m mostly reviewing the sales process. I felt that the people at Lightspeed answered all my questions and I chose the solution based on comparisons with quite a few other products. Lightspeed Retail was one of the very few that offered a seamless platform for POS and ecommerce, which was a big requirement for me. Some other products could do that, but their interfaces were very clunky. Lightspeed Retail is easy to navigate and has a lot of features that I was looking for: gift cards, matrixed products, importable catalogs, purchase order receiving, and much more. So far I’m happy with the level of service – members of the team have been checking in on me every so often to make sure I have what I need.
This comment refers to an earlier version of this review and may be outdated.
Hi Gillian,
Thanks for your kind words and welcome to Lightspeed! Glad to hear you like our interface and that you found the sales team knowledgable. Please don’t hesitate to reach out to us anytime should you need anything else!
Kind Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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As a new company, I researched several POS systems that would make my life easier. Lightspeed Retail offered the best of all worlds. It offered me the opportunity to create a program that worked for me and my business. They answer questions quickly, efficiently and assist me to find the best solution for my business. Thank you.
This comment refers to an earlier version of this review and may be outdated.
Hi John,
Glad to hear that you found our team efficient and knowledgeable and that Lightspeed is the best fit for you. Glad to have Wynner Sports Group onboard, and hope you had a great orientation experience with us!
Kind Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
I have always begun my staff trainings on LightSpeed with the following statement, “LightSpeed’s greatest asset is also it’s grandest fault. It has the ability to perform every function that a retail store might need from POS software.” In the last four years, our business has grown from one location to eight across two states. LightSpeed has been our POS solution since we opened and has served us very well. In response to many of the points made in past comments, LightSpeed Retail does indeed perform many of the functions that users claim it does not. The issue at play can likely be attributed to a lack of training/understanding of the software as a result of its vast array of capabilities. I wouldn’t choose any other software for our business. It has all the features to fit our needs, their customer service is second to none (shout out to Dave), and the product development team listens to feedback and incorporates changes accordingly.
This comment refers to an earlier version of this review and may be outdated.
Hi John,
Thanks so much! I passed on your shout out to Dave. Congratulations on the growth of your business, we’re so happy that Lightspeed has been a part of your journey.
Kindest Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
I operate a golf shop and have used Light Speed now for 5 years. Very pleased with the product and support.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeff,
Thanks for sticking by us since the MerchantOS days! So happy to have you onboard!
Best Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Our experience with lightspeed so far (as we migrate from the old POS system) has been nothing but positive. It streamlines everything, be it retail or in the workshop- it’s a perfect fit. The support staff have been great in helping us every step of the way, looking forward to making the switch to lightspeed as soon as we receive the new hardware.
This comment refers to an earlier version of this review and may be outdated.
Hi James,
Glad to hear you’re enjoying the software so far! I hope you had a great onboarding experience with Tina; do not hesitate to reach out to us if we can help you with anything else along the way!
Kind Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
We’ve been using Lightspeed Retail for close to a year now and have been very happy. My biggest compliment is how user friendly the entire platform is. The system is very intuitive which saves me hours when training a new employee. Any computer-literate person can jump in and figure out the essentials on their own in a matter of minutes. I’m still learning the ins and outs of some of the more advanced settings/reports, but if they’re anything like the features I use daily, I suspect I’ll be happy with those too.I’ve had to call customer support several times over the last year, and each time has been a pleasant experience. Most recently, I was on hold, waiting for a representative to pick up. After about 30 seconds, I was offered to have them call me back once one became available. It worked well because I could go back to working on other things. About 20 minutes later, I got the call, the rep immediately fixed one of my issues, then said he’d have our account manager call back to help with my other question (he wasn’t able to make the changes I was requesting). Our account manager called back later that day, and after doing some research, got us exactly what we were hoping for (thanks again, Sarah!). I can understand people’s dissatisfaction with being on hold or waiting for someone to call you back. If it’s an urgent issue, that would be very frustrating. Maybe we’ve been lucky, but none of the issues I’ve had to call about have been time sensitive so it worked really well having them call me back instead of being stuck on the phone waiting for someone to pick up.All in all, we’ve be very satisfied with their service. Hopefully things continue to improve!
This comment refers to an earlier version of this review and may be outdated.
Hi Justin,
Thanks for your kind words! I agree, Sarah is amazing! Glad to hear you’ve enjoying your experience working with her and our support team. Also awesome to hear you find the system user-friendly, if you would like some training on those more advanced features, do not hesitate to reach out to me at reviews@lightspeedpos.com and I would be happy to arrange for a one-on-one session with one of our Product Specialists.
Thanks,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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I am pretty new with the software, but the support has been great!! I am impressed so far and don’t see any issues, very easy to work with!
This comment refers to an earlier version of this review and may be outdated.
Hi Melody,
So glad to hear you’re enjoying your Lightspeed experience so far! I believe my team has been trying to reach out to you regarding training, so I’m glad to hear everything is going well!
Thanks,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Lightspeed has been a great resource over the years. Today we upgraded to El Capitain and as a result we could not process payments anymore. I was able to speak to a person in the support department very quickly. Once he understood the situation was able to provide a solution right away. With improved integration with Apple GSX LIghtspeed has been tool that has improved the overall efficiency of our daily work.
This comment refers to an earlier version of this review and may be outdated.
Hi Steven,
Glad to hear that our support team was able to help you out so quickly!
Thanks for sticking by us over the years, can’t tell you how much we appreciate it!
Kind Regards,
Angela
Customer Success
This comment refers to an earlier version of this review and may be outdated.
I work with an Apple Specialist company and the LightSpeed Onsite Apple/GSX Integration is critical to our business. The eCommerce Add-On allows our customers to log in (via FaceBook or Registered account) and view their Workorders. This gives customer that ability to see their workorder progress in real-time. When LightSpeed acquired LightSpeed Retail (was Merchant OS) there were some growing pains, but today we had to make a support call and it was resolved in less than 5 minutes including the time to dial. The Customer Service has improved 500% in the last 6 months. There is also an online forum where you can make requests through a voting system. If you have any Lightspeed account, be sure you log into into the mylightspeed account to make your requests known (get 20 votes). They are a growing company that really listens to their customers and are constantly improving the program. There is not another program on the market suitable for our business that integrates Service, Apple API, eCommerce, CRM, and powerful inventory management. I absolutely love this program. The accounting Export is basic using Journal Entries which is my only complain, but it’s not a big deal once you understand it. We use AccountEdge for our accounting and LightSpeed DOES export to it. AccountEdge works better for us since we are in Canada. Also, The Onsite version in Canada also supports Moneris of both local and online processing (may want to update in the review). Moneris processing also plugs directly into Lightspeed do there is no need to manually enter payments. This saves a lot of mistakes.
This comment refers to an earlier version of this review and may be outdated.
Hi Trevor,
I appreciate you taking the time to write your thoughts! Glad to hear enjoyed your support experience, and I will also pass on your words to our Product Management team. They are the ones constantly checking which features our customers are looking for, so I’m glad to hear you are using the forum to submit your requests! Feel free to also pass any of your thoughts to me directly at reviews@lightspeedpos.com.
Thanks again!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
We have been using LightSpeed since opening our shop in November 2013 & it was one of the best decisions we initially made to make us successful! Inventory control is super important to make sure a shop never runs out of hot items & LightSpeed makes that possible.
Just added their web-store feature & super excited!
This comment refers to an earlier version of this review and may be outdated.
Hi Kevin,
Glad to hear you’ve had a happy couple years with us! We’d love to help you get onboard with eCommerce as well, feel free to reach out to the Customer Success team at onboard@lightspeedpos.com and they’d be happy to set you up with an onboarding session for your web store.
Thanks,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
Lightspeed has been an amazing choice for my new business, I couldn’t be happier!
This comment refers to an earlier version of this review and may be outdated.
Thanks so much Madelyn!
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
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I have been using LightSpeed for over 5 years now. Truth be told that I am always on the lookout for something new and better but have yet to find it. While the company has had its growing pains I am very exited to see what happens next.
This comment refers to an earlier version of this review and may be outdated.
Hi Benn,
Thanks for sticking with us all these years! You’re right, we have had some growing pains, and I’m terribly sorry if they greatly impacted your business, but the good news is those days are now behind us. Be sure to check out our amazing new Return to Vendor feature, and stay tuned for some amazing announcements coming this fall!
Best Regards,
Angela
Customer Success, Lightspeed
This comment refers to an earlier version of this review and may be outdated.
New version was released today. The company is doing a nice job of upgrading the Onsite/Pro version which is what I use. I am thinking of switching over the the Cloud Version (LightSpeed Retail) since a lot of my business is mobile. The Pro/Onsite version is just so powerful and feature-rich. It has smart finds, a powerful import feature. Both are good products and I have found the support over the last year went from so so to great.
This comment refers to an earlier version of this review and may be outdated.