Lightspeed Retail POS Review

Pros

• Loyalty program
• Advanced inventory management
• eCommerce integration
• Accepts multiple payment options

Cons

• Expensive monthly cost for smaller businesses

Lightspeed Retail POS Overview

Lightspeed Retail POS is designed specifically with a variety of retail establishments in mind and with features geared toward those businesses. Lightspeed Retail POS is geared toward mid-sized and larger-scale independent businesses and is loaded with retail-specific features including inventory management and an eCommerce platform. Add in an intuitive interface and customization options, and it’s easy to see why we’ve rated this POS system so highly.

Surprisingly, given the company’s attention to staying on the cutting edge of trends in the POS world, a few complaints have been lobbed Lightspeed’s way about its refusal to correct minor bugs in its software. Lightspeed is not the cheapest solution on the market, but it does offer pretty much any feature you could dream up, and for those looking for a one-stop-shopping system with strong customer service, Lightspeed POS is worth looking into.

What is Lightspeed Retail POS?

Lightspeed Retail POS is a hybrid point of sale system designed for multiple types of retailers and boasts a very rich feature-set, built-in processing, eCommerce, and other goodies. It can handle the needs of virtually any retailer, boasting dozens of integrations that can keep your business on the cutting edge.

Lightspeed Retail POS Pricing

Lightspeed Retail has several pricing plans starting at $69/month, although the price of your Lightspeed POS package may vary based on the features your business needs. To score the lowest pricing, you must sign up for an annual plan and Lightspeed Payments.

Here’s a breakdown of Lightspeed POS costs and packages:

Lightspeed Retail POS Lean Plan

The LightSpeed POS Lean package costs $69/month if you sign up for an annual subscription. The price increases to $79/month if you pay on a month-to-month basis. The Lean plan includes:

• Retail POS
• Payments
• Free terminal

Lightspeed Retail POS Standard Plan

The Standard plan is priced at $119/month for annual subscribers or $139/month on the monthly plan. The Starter package includes everything from the Lean plan, plus:

• eCommerce platform
• Integration with your accounting software

Lightspeed Retail POS Advanced Plan

The Advanced plan is $199/month for an annual subscription or $239/month if you pay monthly. The Advanced plan includes everything from the Standard plan, plus:

• In-store & online loyalty rewards
• Advanced Analytics

For high-volume and large businesses, Lightspeed Retail also offers an Enterprise plan with preferred Lightspeed Payments rates, a dedicated account specialist, premium support, and more. Contact Lightspeed for a custom quote.

If you’re still on the fence about Lightspeed Retail, you can give it a spin with a 14-day free trial.

Lightspeed Retail POS Features

Lightspeed Retail is loaded with features tailored to retailers. Lightspeed truly offers an all-in-one POS solution with features for your POS system, eCommerce business, inventory management, and much more. Please note that the features available to you vary based on the package you select.

Lightspeed Retail POS

• Payment Types: All payment types are accepted: cash, credit, debit, check, gift card, and store credit.
• Receipts: You can print and/or email receipts (and gift receipts) with product descriptions and notes.
• Gift Certificates & Gift Cards: Gift certificates/cards also have a barcode for ease of use and can be reused.
• Discounts: The option to apply discounts is readily available through the register.
• Holds & Layaway: You can hold and suspend sales and return to them later or transfer them to another device. You can also place items on hold/layaway for customers to pick up at a later date.
• Customer Loyalty Program: Lightspeed Loyalty allows you to reward your customers online and in-store with its point-based loyalty program.

Lightspeed eCommerce

• Customizable Templates: Lightspeed offers 60 themes and allows you to be creative with your design. It is an extra cost, but having this level of synchronization with your POS system is convenient.
• Appointments: Allow customers to set up appointments directly from your online store. Automatic confirmations and email reminders are also available to help reduce no-shows.
• Wishlists: Your customers can add their favorite items to a wishlist for purchasing later.
• Returns & Exchanges: Simplify returns and exchanges with Lightspeed eCommerce by allowing customers to open a support ticket directly from their profile.
• Shipping Tools: You can organize, edit, and view shipments from the back end, issue tracking codes to customers, and integrate with shipping APIs like ShipStation and EasyPost.
• Marketing: Through Lightspeed’s eCommerce platform, you can easily connect your social media accounts to your shop, create an auto-syncing location page, and use Lightspeed’s built-in SEO tools.
• Global Support: You can create your website in up to 14 different languages. Multiple currencies are supported, and you can also set up international shipping rates.
• Reports: There are a number of reports you can run to determine the health of your online business and plan for the future. This includes sales reports, order status reports, and conversion reports.

LightSpeed Inventory

• Multistore: Transfer inventory between locations and get full visibility of all inventory from stores and warehouses. You can set different prices for the same SKU on a store-by-store basis.
• Purchase Order Management: You can track vendors, complete PO’s across multiple vendors and items, and receive or return orders.
• Customizable Tags: Customizable tags allow you to essentially create your own inventory taxonomy for searching for items.
• Item Variations: Your inventory management system allows you to add multiple attribute matrices, assemble items into bundles, and manage items that are typically bought in bulk but sold individually.

Lightspeed POS

Other Lightspeed POS Features

• Employee Management: There is a basic time clock for employees, as well as a log of employee sales and inventory changes. You can set up customizable roles from within the management area.
• Work Order Management: You can create work/repair orders, track repair progress, and print claim checks and service labels. The labor option also allows you to bill work orders based on time worked. You can schedule appointments for services and turn quotes/orders into invoices/sales too.
• Reporting: There are hundreds of preset printable reports covering everything from profits to the effectiveness of promotions. Customized reports may be filtered by day, week, month, or year.

Is Lightspeed Retail POS User Friendly?

Once you’ve purchased Lightspeed, a customer success representative will help you set up your store and give you instructions about how to use the system. That said, the front and back end of the software are both extremely intuitive. The initial setup involves a step-by-step process that includes a catalog of items you can use to populate your inventory.

Everything is where you would expect to find it, and navigating through screens is simple and easy to master with limited training. There’s a high degree of inventory customization, reporting options, and customer tracking, which inevitably lends a certain level of complexity to the software. However, most POS back ends are naturally a bit complicated, and anyone with a modicum of managerial experience should be able to figure out the system quickly.

Customer Service & Support

Since Lightspeed Retail is priced with a subscription model, premium technical support is part of the service. Lightspeed customer support works to respond to service requests within one business day. Various kinds of support are available as follows:

• Phone: Phone support is available 24/7.
• Live Chat: Live chat is available from 11 AM-8 PM EST or you can leave a message with your email address if no one is available.
• Community Forum: A community forum is available through the website.
• Social Media: Lightspeed also has several social media pages, including Facebook, Twitter, Instagram, and LinkedIn.
• Additional Resources: There is a support page with links to resources, the status of the system, release notes, and training videos.

Payment Processing With Lightspeed Retail POS

Lightspeed offers its own payment processor, Lightspeed Payments. Currently only available in the US and Canada, Lightspeed Payments offers upfront and competitive rates of 2.6% + $0.10 per tapped, inserted, or swiped payment and 2.6% + $0.30 per manual entry. Businesses processing more than $250,000 can request a custom quote.

Unfortunately, you can’t use any existing terminal hardware if you sign up for Lightspeed Payments, but you can purchase a terminal directly from Lightspeed.

There are limited integrations if you opt to not use Lightspeed Payments. Lightspeed integrates with:

• 2Accept
• Ikeono
• TSYS
• Vantiv (now Worldpay)

Contract Length & Early Termination Fees

You can sign up for Lightspeed Retail on a month-to-month basis. There are no contracts; however, if you plan to cancel your service, you must contact Lightspeed within 30 days of your next payment term to avoid being charged for an additional month.

To take advantage of the lowest pricing that Lightspeed Retail has to offer, you will be required to sign up for an annual plan and use Lightspeed Payments.

As with any other POS provider, you will be required to sign a service contract. Make sure you fully read and understand all terms and conditions before signing.

Lightspeed Retail POS Integrations & Add-Ons

Lightspeed Retail has around 70 integrations. Notable integrations include:

• Accounting: Lightspeed Retail offers a program called Lightspeed Accounting that can integrate with QuickBooks Online, QuickBooks for Windows, and Xero.
• Loyalty Rewards: Loyalty program integrations include Loyal2, City Hive, Perkville, AppCard, and Tap Mango.
• Scheduling: Schedule and track employee hours with integrations like Agendrix and Homebase.
• Rental: Integrations like Rental Shop Manager and Bike Rental Manager are offered.
• Inventory Management: Your inventory management needs can be handled with integrations including Sync2Sell and SkuVault.
• Lightspeed eCom: Not only is Lightspeed eCom a stand-alone, fully functional, exclusively online POS system, but it now offers integrations with Lightspeed Retail.

Lightspeed Retail POS Reviews

Negative Lightspeed Retail POS Reviews & Complaints

When it comes to reviews, Lightspeed customers seem to be split down the middle. Lightspeed POS has a B+ rating with the Better Business Bureau and nine complaints over the last three years. Some of the most common complaints across the BBB and review sites include:

• Ignored Customer Requests: Various complaints cite that user feature requests and reports regarding system glitches have been largely ignored.
• Glitches: Some customers report being satisfied with responses from Lightspeed’s customer service regarding their complaints but are frustrated when no action seems to come from the developers.
• Learning Curve: A few reviewers found some of Lightspeed’s advanced features to be a bit overwhelming and difficult to master.

Positive Lightspeed Retail POS Reviews & Testimonials

While there are some negative reviews of Lightspeed Retail, there are many positive reviews across the web to balance things out. Lightspeed Retail receives a rating of 4/5 (based on 826 reviews) on Software Advice and a 4.1/5 (based on 195 reviews) on G2. Users most like:

• Customer Service: Many customers are completely satisfied with the level and quality of customer service they receive from Lightspeed Retail, citing short wait times and helpful representatives.
• Ease Of Use: A common thread found throughout most positive comments involves how easy Lightspeed Retail is to use and train staff on.
• Strong Feature Set: Many appreciate the fact that Lightspeed Retail has a large and diverse set of features. Customers like the unlimited and highly customizable inventory feature as well as the matrix feature that allows you to organize items with multiple variations.
• Fast Setup: Many customers really appreciated the personalized setup process and found that it was easy to train employees even on some of the more complicated aspects of the product.
• Integrations: A few customers loved the choices and the variety of integrations that were available to them.

Final Verdict Of Lightspeed Retail POS

Lightspeed POS is one of the most robust and easy-to-use solutions in today’s point of sale market. If you’re looking for a system that will likely have every option you could dream up in a POS in both the front and back end and pricing isn’t a major consideration, Lightspeed Retail should be fairly high on your list.

There are a few downsides, though. Some users have reported system glitches that can be frustrating. The number of features can be overwhelming, and the system can take some time to get used to. However, the company is committed to updating its system frequently to provide the latest in POS advances, while offering strong customer service to help you get up and running as quickly and smoothly as possible.

If you’re still on the fence, Lightspeed Retail offers a free trial.

You can also check out some of our top picks in retail POS systems to determine the best option for your business.

Lightspeed Retail POS FAQs

The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.