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Lightspeed Retail POS Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2005
Location
Canada
Erica Seppala

Erica Seppala

Erica is a writer based in Greenville, South Carolina. She is a graduate of Limestone College. Initially determined to be an accountant, she put away the calculator and picked up a laptop to pursue her dream of being a writer. Erica has spent the past 10 years writing blogs and articles for hundreds of private clients, and she loves sharing her love of research and the written word with everyone around her.



The Merchant Maverick Seal of Approval 🏆

Lightspeed POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Lightspeed POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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641 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Doug Choptiany

    Organization Name: HBA Engraving & More Inc.

    Been using LIghtspeed Retail for 8 months and Ecomm for 5 and I could not be happier, I was using Quickbooks and Wix, Still using quickbooks for my accounting purpose at request from my accountant, and the intergration from LS to QB is great. I am new to business , and wanted a KISS ( Keep It Simple Stupid) and for me LS fit that bill. when I have had some problems the support was there and willing to help and guide me in the right direction.

    5
    • Organization Name: HBA Engraving & More Inc.
    Carter

    Organization Name: Cork and Key Wines

    POS system has been great. Used this site for a recommendation on it. Payment processing through Lightspeed Payments has not been great. I would not recommend Lightspeed payments to anyone. I have not had any luck getting a timely response for the payments team. There is no longer phone support or even chat support for Lightspeed Payments, strictly email. I would think that payment processing is something should have a much quicker support time then waiting multiple hours in between emails with issues. I own a Liquor Store and went with them as a POS system. I was not told that payments would not work on my website without a $15 a month add on (not told to me when I signed up with Lightspeed). Payment processing equipment did not work with the POS system out of the box. All the support has told me is that I need to talk to my account manager and they will leave him a note to call me. He has yet to call me in the months after he got my check.

    3
    • Organization Name: Cork and Key Wines
    Lightspeed POS

    Organization Name: Lightspeed POS

    Hi Carter,

    We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We will have someone from our Customer Success Team reach out to you shortly. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns.

    Thank you,

    Lightspeed POS

    • Organization Name: Lightspeed POS
    Melanie Ferreira

    Organization Name: Muso et Spaw

    We have been with Lightspeed for a little over 2 months now and we love it! POS super easy and friendly to use. Great for a all in 1 system: inventory/purchase orders/reports/etc. Also, their customer service + support is amazing, always here to help! 100% recommended!

    5
    • Organization Name: Muso et Spaw
    Heidi

    Organization Name: Tiddle E. Winks Vintage 5 & Dime

    I have been using Lightspeed POS for several years, and have been happy since day one. I came from using an old school cash register, of all things, and was pleasantly surprised at the ease of using the system. Retail dinosaur that I am, I used to hand write my purchase orders, and had no inventory control whatsoever. Now I wonder how I ever lived without it. Creating purchase orders is super easy (though I would appreciate it if the system defaulted back to vendor as you create a multiple page PO), and I appreciate the ease of checking in orders, printing labels, inventory management, and beyond. There have been a few small glitches along the way, and the customer service team has been very helpful and patient every step of the way. Great POS for a small business!

    5
    • Organization Name: Tiddle E. Winks Vintage 5 & Dime

    This comment refers to an earlier version of this review and may be outdated.

    Pamela Dagher

    Organization Name: Restaurant Omnivore Inc.

    We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!!

    5
    • Organization Name: Restaurant Omnivore Inc.

    This comment refers to an earlier version of this review and may be outdated.

    SHELLEY BAILEY

    Organization Name: GRAPENUTS WINE

    We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

    5
    • Organization Name: GRAPENUTS WINE

    This comment refers to an earlier version of this review and may be outdated.

    CJ GIRARD

    Organization Name: Lightspeed POS

    Hi Josh,

    Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.

    We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.

    Should there be anything else, don’t hesitate to reach out at 1 (844) 365-2868.

    Thank you,

    Lightspeed POS

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Blase DeNatale

    Organization Name: Blase DeNatale Jewelers

    Lightspeed has taken our small business of about 10 people from brick and mortar to online in no time at all. Entering items into their system is simple and you can add them to an online store within minutes. The checkout experience is changing my business for the positive. The system and interfaces are easy to use and set up. We are very happy with Lightspeed and highly recommend it!

    5
    • Organization Name: Blase DeNatale Jewelers

    This comment refers to an earlier version of this review and may be outdated.

    Goldie Lundbek

    Organization Name: Phoenix Rising Metaphysical Emporium Inc.

    We are very hapoy with this system. It makes inventory comtrol essy, offers a quick check out for our guests and it is very user friendly.

    5
    • Organization Name: Phoenix Rising Metaphysical Emporium Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Troy

    Organization Name: Zia Comics and Games

    Lightspeed might be pricier than other POS softwares, but they offer so much more. I use it for my POS, inventory tracking, employee hour tracking, reports, and more. I still haven’t used all the features available to me through Lightspeed. They have allowed me to grow my business gradually without having to switch POS software providers. I highly recommend Lightspeed to any business. The higher cost is much worth it in the long run.

    5
    • Organization Name: Zia Comics and Games

    This comment refers to an earlier version of this review and may be outdated.

    Linda McAnally Weichert

    Organization Name: Jam Mom Baby Kids, Boutique

    I have used Lightspeed retail and ecomm for 4 years now and I can say that it has made being in business, by myself, an easier thing to do. From inventory, booking, and real time ecomm sales that automatically removes sold inventory from your B&M platform, it’s a game changer. I am a small Boutique and I am sure I don’t utilize all the things Lightspeed can do for me but what I use it for is amazing. Most of my inventory is a one and done item but if you have a store where you have lots of the same item, you can upload your orders and sink your inventory form your suppliers invoices.If I have ever needed help, which I did at the beginning, they were with me every step of the way with their customer support. I highly recommend this platform!

    5
    • Organization Name: Jam Mom Baby Kids, Boutique

    This comment refers to an earlier version of this review and may be outdated.

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