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Lightspeed Retail POS Review

    Erica Seppala
  • 653 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Lightspeed Retail POS

Erica Seppala

Erica Seppala

Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
Erica Seppala
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The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Lightspeed Retail POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Lightspeed Retail POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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653 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Shad Sterzick

    Organization Name: Jonah & Sage

    I have used Lightspeed for almost a year and it is not good. I read these reviews before we switched from another POS system and I was so confident I was going to love it, I switched both of my stores. Lightspeed has a great sales team, they tell you with confidence how great the system is and the demo works in the limited amount you can use it. All the features sound so easy and perfect and the integration with accounting was just what I was looking for! If you are a fan of duplicate and complicated processes that fail regularly, you have found the system you are looking for. Lightspeed payments is a mess, it has crashed multiple times since our switch in June, 2021. We started out with iPads and the bluetooth chip/tap reader and receipt printer disconnect constantly. We have had to manually enter credit cards for up to 2 weeks at a time because the readers wouldn’t connect. Duplicate credit card charges on single purchases are common (up to 5 charges! Yeah I get to pay fees on all of them too.) because the computer or iPad says payment failed and the customer swipes or taps the card again. We have 2 registers at each store and they randomly switch from register 1 to register 2, which makes EOD a mess! We have spent hours on hold with support and get the same answers each time, “they are working on it”. Many of the features are for older versions that really don’t do much but clutter the system. I am sure in 2005, this was a great system but now the UI is not intuitive and causes much confusion. We have owned stores and used POS since 2001 so this is not a new process, but this is definitely the least user friendly system we have used.Lightspeed accounting has a tendency to skip reporting for a day here and there, so you have to always keep watch to make sure day end is transferred and it will also skip a random P/O, so there is another call to support each time! This is just some of the issues I have had with the system. I and my employees have spent over 1000 hours working on this and on the phone with support since our switch. Our employees are frazzled and I am at the end of my rope and our customers are losing hope in the system and this reflects poorly on us and the reputation we have worked so hard to build. We hold our breath EVERY time we ring up a sale, hoping things will go smoothly.I am very sorry that I made the switch to Lightspeed, it is one of the biggest mistakes I have made in 20 years of business!

    1
    • Organization Name: Jonah & Sage
    Lightspeed Commerce

    Organization Name: Lightspeed Commerce

    Hi Shad,

    Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps.

    Thank you for your understanding.

    Lightspeed Commerce

    • Organization Name: Lightspeed Commerce
    David Cleary

    Organization Name: Cleary Brothers Vacuum

    I use lightspeed for my Point of Sale, Merchant Services, E-Commerce, & Website Hosting. It also works along with my Quickbooks accounting software. The biggest benefits for me are having one point of contact for all those services, 24/7 Support, that it is cloud based, and that I can access the system when I’m away from work to make customer quotes, check pricing, or help an employee on my day off. It allows me to make more money.

    5
    • Organization Name: Cleary Brothers Vacuum
    Rebecca Lagerlof-Haynes

    Organization Name: By-The-Sea Picture Framing

    Light speed is easy to use and if you have any questions about anything within the system there are helpful easily accessible tutorials available. As we adapted to require changes during Covid, Lightspeed has helped us with any questions we had.

    5
    • Organization Name: By-The-Sea Picture Framing
    Kaleigh McCauley

    Organization Name: POC Liquor Store

    I’m more than satisfied with Lightspeed for my retail POS, employee clocking and inventory management needs! I highly recommend them for their system and their top notch customer care!

    5
    • Organization Name: POC Liquor Store

    This comment refers to an earlier version of this review and may be outdated.

    Tony Benken

    Organization Name: Big Star Cigar Lounge

    Great customer service and a great platform. Cons to me: the setup was tough, but once up and running, it’s a excellent system. Pros: Customer Service, variety of reporting functions

    5
    • Organization Name: Big Star Cigar Lounge

    This comment refers to an earlier version of this review and may be outdated.

    Mr. Martin

    Organization Name: 21 Exclusive Brand

    We switched to Lightspeed from another platform and so far we love it. The setup is easy and the website looks great. While there are other sites that offer more options for the price but we are making it work. there was also some confusion as it pertains to the amount of products that you can have on your website and it is misleading. The customer service and tech support are stellar and because of that we elected to stay. They offer a good product and we recommend them to other businesses.

    5
    • Organization Name: 21 Exclusive Brand

    This comment refers to an earlier version of this review and may be outdated.

    Cody Stensby

    Organization Name: Heatlhy Paws

    This product is the best. I love how the inventory system is setup and how integrated receiving orders is on it. The POS system is great and fast for new employees to learn on.

    5
    • Organization Name: Heatlhy Paws

    This comment refers to an earlier version of this review and may be outdated.

    Jefrey Andrews

    Organization Name: Carmel Valley Business Center

    Best decision I ever made. We have been using Lightspeed for over two years. No malfunctions no headaches and a great time saver.

    5
    • Organization Name: Carmel Valley Business Center

    This comment refers to an earlier version of this review and may be outdated.

    Martin Wright

    Organization Name: Magpie 'Jewellery

    Excellent POS, excellent support

    5
    • Organization Name: Magpie 'Jewellery

    This comment refers to an earlier version of this review and may be outdated.

    Suzy Collins

    Organization Name: El Boutique

    Lightspeed customer service is top notch. I use the ecom and the retail. When covid hit they were so understanding and worked with me to set up a payment plan. If you communicate with them they are so helpful and worth it. It is so easy to use as well!

    5
    • Organization Name: El Boutique

    This comment refers to an earlier version of this review and may be outdated.

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