Clover Mini Review

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Date Established
2015
Location
Mountain View, CA

Highlights:

  • Compact design
  • Access to Clover app market
  • Flexible and customizable
  • Accepts virtually all forms of payment
  • Portable
  • Cloud storage of reports, customer data, etc.

Overview:

The third product in the Clover family of POS hardware, the Clover Mini, was launched by First Data in early summer, 2015. Designed to be a smaller, more accessible version of the popular Clover Station POS system, the Clover Mini comes with a built-in receipt printer, a USB hub (to allow for interface with peripheral hardware), a customer-facing camera, a cash drawer, and a Merchant keypad. Like Clover station, the Clover Mini is essentially a replacement for a standard POS terminal that provides support for advanced payments interfaces, like Apple Pay. Clover Mini is also fully EMV-ready, and comes equipped with an integrated QR reader, a front-facing camera, and an on-screen PIN pad with signature capture. Clover Mini is adaptable to many different kinds of industries, and has the ability to grow and develop with time, thanks to the Clover App Market, which is constantly being improved upon. In short, it can be whatever you want it to be.

Clover Mini (and other Clover products, including Clover Station and Clover Mobile) is always sold in conjunction with a merchant account. In 2013, Bank of America Merchant Services was the first company other than First Data to offer Clover products to its customer base, followed by PNC Merchant Services. Currently, you can buy Clover Mini through over 3,000 major banks in the US, including Citibank, SunTrust, and Wells Fargo. It’s also possible to purchase Clover products from small business suppliers like Sam’s Club, Restaurant Depot, or from independent providers of merchant services.

At first glance, Clover Mini seems like an ideal POS solution – it’s portable, flexible, and functional. But customer feedback has grown increasingly negative over the years, mostly due to the unsavory reputation of First Data. Is Clover Mini worth the risk? Read on to find out!

Don’t have time to read an entire review? Take a look at our top rated Point of Sale solutions for a few quick recommendations. Every option we present here offers excellent customer support, detailed user interfaces, and easy-to-use software, all for a reasonable price.

Price:

Clover Mini tends to retail for around $200-$400, depending on where you buy it from; in this sense, it is considerably cheaper than Clover Station. There are two service plans available when you buy Clover Mini:

2000 Service Plan (also can be used with Clover Mobile) allows you to “Get all the capabilities of a standard credit card terminal” in addition to:

  • Support for EMV and Apple Pay
  • Ability to issue refunds
  • Manage tips, tabs, and authorizations
  • Closeout reporting
  • Cloud Syncing
  • Optional employee permissions

The Pro Service Plan (can also be used with Clover Station or Clover Mobile) includes everything above, plus additional features such as the ability to:

  • Ring up orders
  • Charge taxes
  • Apply discounts
  • Create Items
  • Manage Customers

As I mentioned in the overview, Clover Mini differs from other POS systems in the way it’s marketed and sold. It must be sold with a merchant account, so instead of being available from one location for one set price, it can be bought from thousands of different banks, business suppliers, and merchant services providers, each one offering different swipe fees and hardware costs.

Credit card processing rates and swipe fees vary from location to location, and can range from 0.30% + 5¢ to 2.5% + 15¢ or higher, depending on the bank. Some locations may actually offer flat-rate processing fees. In general, the rate you receive will probably depend a lot on your own credit rating and the sales volume of your business. Those of you who have an existing business banking account may be best served by checking with your own bank to see if it offers Clover products, or you can find authorized Clover Mini vendors in your area. It’s possible to buy the POS outright, of course, but most vendors also offer in-house financing. You may be able to qualify for a loan or cash advance as well.

Cloud-Based or Locally-Installed:

Clover Mini is cloud-based and stores your information in the cloud. You have the choice to run your device with either a Wi-Fi connection or 3G/4G (HSPA+) wireless connectivity. However, if Internet service goes down, the Mini can continue to function offline for up to seven consecutive days, queuing up transactions until the Internet is restored. If you still haven’t reconnected to the internet after the seven day period is over, card transactions will be disallowed from that point on.

Specific Industry:

Clover Mini is best for restaurants–both quick service and full-service–and specialty retails stores. It can also be used for service businesses (like hair/nail salons) or for businesses in the hospitality industry (hotels, motels, resorts, etc.). By virtue of its design, the Mini can fit into almost any business environment.

Specific Size of Business:

Clover Mini is perfect for small to mid-sized businesses with limited budgets.

Ease of Use:

No-Hassle Set Up

I can assure you from my own personal observations, as well as general consensus from users, that Clover Mini is easy to use and even easier to set up. It arrives nearly ready-to-go (with a preloaded menu), and there are only a few pieces to assemble.

Short Learning Curve

As you can see from the image below, the main screen on any Clover device is very intuitive, and resembles a typical computer screen or smartphone device. Depending on what functions you want, there are various apps on the screen which you can open with a touch of your finger.

Clover Mini

Employees should be able to pick up everything they need to know about Clover Mini after 15-20 minutes of basic training (if that). Most of the apps (at least the most common: reporting, inventory, customers, etc.) are self-explanatory and clearly labeled. The nice thing about a truly all-in-one POS solution, like Clover Mini, is that all of the hardware works together naturally. For many business owners, Clover really takes all of the guesswork out of things.

Hardware and Operating System Requirements:

Clover Mini comes with a built-in printer, a front-facing camera, and the ability to read barcodes/QR codes. If you want additional hardware, you can plug in an integrated weight scale or a barcode scanner using one of the USB ports.

When it comes to hardware, there are no requirements. The Clover Mini is ready to go when you receive it–all you need to provide is some sort of Internet connection. Access to the web dashboard works best with Chrome, Safari, or Firefox.

Features:

The Clover Mini is so adaptable, and can be customized with such a wide variety of apps, that it is difficult to discuss features in general, but if you’re interested, here is a general feature guide. The features included with your particular Clover configuration will be defined by the apps you choose and the functions you require–including the ability to take payments, open and close bar tabs, authorize credit cards, keep track of tips, transaction history, and perform closeouts. The following are some of the features likely to be useful to most kinds of business:

Basic Features

  • Interface: The Clover Mini interface is fairly simple. As I said above, it is reminiscent of a smartphone screen, featuring a variety of apps. Tap on an app with your finger, and it opens right up.
  • App Market: Apps basically run everything for you in Clover Mini, which is itself simply a collection of apps personalized to your needs. As a company, Clover provides retail and restaurant specific apps for everything from your register to voice authorization, bar tabs, refunds, discounts, employees, and inventory management. There are a wide variety of 3rd party apps available as well that offer gift cards, loyalty software, eCommerce integration, the ability to clock employees in and out, and so forth. It should be noted that while some of these apps are free, others will cost you per month.
  • Employees/Permissions: Employees can be added to your Clover account at any time, and described by their names, nicknames (which will appear on customer receipts), roles, login pins, and contact information. The best way to manage employee permissions is by assigning each worker a role. You may want some employees to have access to sensitive information, while restricting others to basic register functions. The different roles you create will automatically come with different levels of access to the POS so assigning roles to employees right off the bat “enables admins to enable or disable permissions in bulk for their employees by segments.”
  • Payment Options: Clover Mini is said to be the most advanced payment terminal on the market, and can accept almost any payment type, including: Apple Pay (In-Person and In-App), Google Wallet, EMV, credit, debit, and EBT, and gift cards (both physical and virtual). You can also enter card numbers manually or take sales over the phone using the Phone Sales app. Regarding Apple Pay, all Clover devices can accept iPhone 6 In-Person payments; the In-Person payment option let customers simply tap their Apple Pay-registered iPhone to pay at the point of sale. Clover Mini is fully EMV compliant for both chip cards and contactless cards (a necessity for the October 2015 liability shift that incentivized merchants to accept EMV chip cards). Receipts can be printed at the time of the transaction or emailed to the customer for future reference.

Advanced Features

  • Inventory: Adding inventory to Clover devices is a bit more involved than I would like, and could be easier. You must download an inventory spreadsheet, open it in MS Excel (or any other spreadsheet application, as long as the final format is .xlsx), and fill in fields for price, item name, price type, price unit, tax rate, business cost, product code (barcode ID), SKU, modifier group, quantity, labels, and so forth. Items can be described with variants (such as color) and options (such as size), and organized into categories or labelled for quicker access. Those of you in food service can create modifiers for each item. New items can be created with or without variants and be sold by a fixed or variable price, or priced per unit (oz, g, kg, lb).
  • Reports: Clover’s reporting app provides decent tools, including a “By Payments” report (see below) which shows you a summary of completed transactions made during a specified time period. There are also reports for net payment statistics, cash reports, payments by card type, employee statistics and activities, discounts, taxes, orders and more. All reports can be sorted according to date/time and filtered for specific requirements; once created, reports may be exported and/or printed for further analysis. You can access reports on your Clover Mini device or view them on Clover’s web-based merchant dashboard from anywhere, as long as you have an Internet connection.

Clover Mini

  • Customer Management: Clover Mini gives you the ability to collect customer information at the time of sale. Later, you can search for customers by name and date or look up a customer’s order history.
  • Web Dashboard: Once you’ve created a web dashboard account, you can access your Clover information anywhere with a network connection, simply by typing in your email address and password. Clover stores every report, order, employee clock-in, inventory adjustment, etc. in the cloud, which ensures that the information is always kept current.

Integrations and Add-Ons:

Clover’s App Market allows you to pick and choose the features and/or tools your business requires, such as coupon processing, virtual PIN pads, gift card management, employee management and advanced reporting. Most of the apps are completely free, though many are accompanied by a small fee. Furthermore, if you have very specific needs and would like to design your own application, the Clover API is available to developers.

Compatible Credit Card Processors:

The Clover Mini (and all Clover products) is vertically integrated with credit card processing. It is always sold together with a merchant account from places like Bank of America, Citibank, Restaurant Depot, and any other First Data Independent Sales Organization (ISO).

Customer Service and Support:

Customer service regarding payments and any merchant account issues is likely going to come from whichever merchant services provider you end up going through (unless you sign up directly with First Data). For this reason, it’s important to be careful about the bank/provider you choose to buy from. On the other hand, technical support regarding the actual software and hardware is going to come directly from Clover (or more accurately, First Data), which is where you start running into problems. First Data has historically had problems on the merchant services side of the business (excessive fees, account terminations, withheld funds) so you’re rolling the dice when it comes to software and hardware support.

Clover also provides a self-serve help center with guides, FAQs, and troubleshooting tips. This material is helpful, for the most part, but some of it is poorly written and/or not quite thorough enough to be of much use. There are a few videos available as well. You can find a selection of them on YouTube, though I didn’t find any of them to be as detailed as I would have liked. Assistance with individual 3rd-party apps is managed by the app providers themselves.

Clover also has a Facebook, Twitter, Google+, and GitHub that all appear to be somewhat active.

Negative Reviews and Complaints:

Clover Mini is still fairly new, but already there are a couple negative aspects to take into consideration:

  • Cost: One of the biggest complaints I’ve heard (from customers and reviewers alike) is that the upfront costs can be prohibitive. If your business needs more than one terminal, for example, it could run you upwards of $2-3k right off the bat. This cancels out one of the advantages tablet-based software generally holds over the locally-installed terminal systems. Basically, all of the best cloud-based POS software will run on an iPad and/or Android tablet, meaning that if you test out one system and it doesn’t work for you, you can transition to another system without having to invest in new hardware. Clover, on the other hand, is run exclusively on First Data proprietary hardware, meaning that you can’t even test the system out without investing $500 upfront, and forget about an inexpensive switch if it doesn’t work out.
  • Purchasing Market: Another negative of Clover Mini is that there is no single place to buy it, yet you are restricted to a single merchant services provider. Therefore, you’re going to get different rates, different prices, and different customer service options at each location, yet no matter which reseller you go through, you’re still limited to having First Data as your processor. I’d be wary around any POS that only integrates with one processor, but this is particularly a problem with First Data because of the increasingly negative responses they have been getting from their customers. More and more people are reportedly being hung out to dry by First Data and its resellers. Though some resellers (like Payment Depot) have managed to maintain a great reputation, they can really only help on the payments/merchant account side of things. For technical support, you’re still at the mercy of First Data’s hit-or-miss service.
  • Customer Service: Customer service (or the lack thereof) is a major complaint among many Clover customers. This is where doing your research on which provider you choose can save you lots of heartache in the long run. Lots of customers complain of being helped by rude representatives (if they are even able to get ahold of anyone) and others even report feeling scammed by customer service reps.
  • Not Being Upfront: Feedback about nonnegotiable contracts, hidden fees, and the system not being what they expected are also pretty common.  

Positive Reviews and Testimonials:

There are a number of positive aspects about the Clover Mini, including:

  • The ability to negotiate competitive pricing
  • Aesthetically appealing design
  • Small, compact design
  • Little to no learning curve
  • Wide variety of apps so you can adapt to nearly any industry
  • Multiple layers of security and data protection, including mutually-authenticated SSL/TLS solutions

Final Verdict:

Clover Mini’s compact, sleek design means that it can go where traditional POS systems fear to tread. Sometimes, making a device smaller and more streamlined adds up to extra dollars and cents for the consumer, but in this case, smaller does actually mean cheaper. There is really very little to criticize about the Clover Mini as a product. It’s not often you see a POS solution that is customizable, powerful, inexpensive, and suitable for almost every imaginable type of payment, but with Clover Mini, big things come in small packages.

One of my biggest concerns with Clover Mini is the fact that it is sold by thousands of different banks, merchant services providers, and small business suppliers. In general, I applaud a system that is set up for competitive pricing/rates, but there is something lost when a company stops providing support (and even equipment) for its own product. I’m troubled by the inherent disconnect between Clover, as a company, and the people who use Clover Mini. I am concerned that there may be problems communicating customer feedback to the actual designers. Not only that, but the limitations placed on Clover users (both in terms of hardware and choice of a processor) are a definite negative.

Worse still, we’ve been getting a lot of negative feedback from Clover users recently regarding Clover’s parent company, First Data. Many customers complain about being tricked into expensive contracts and having to deal with little to no customer service response; they feel as though they’ve been scammed. For these reasons, we’re shaving stars off of Clover Mini’s rating until we see a positive change from First Data.

That said, those of you who want a simple, attractive POS solution and don’t mind taking risks with payment processing could do worse than Clover Mini. Just be sure to work with a vendor you trust (our favorite is Payment Depot), and research their support/technical assistance policies beforehand.

Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston
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32 Comments

    Marie T Saintcyr

    I have a small practice and liked the demo. I got into a contract for the Clover Mini and was sold on all the “reporting features” and the beauty of the machine itself. As it turns out, the CASH AND CHECK RECEIPTS DO NOT PRINT DATE AND TIME.Question – WHAT IS A RECEIPT WHEN IT DOES NOT EVEN INCLUDE THE DATE?.Clover has done nothing. THE ONLY SOLUTION I AM GIVEN IS TO PAY MORE FOR A HIGHER PLAN THAT WILL INLCUDE the printing of DATES AND TIMES ON THE RECEIPTS !!!. Welcome to scam world. The basic plan that I have has reporting but does not include this simplest feature. I could not get out of the contract either.

    1
    Danielle Gerke

    Clover mini never worked right. We finally got it hooked up after their reps calling to harass us for weeks and now it crashes, freezes and will not work with Booker. If you are planning on signing up with booker and clover do yourself a favor and don’t. Booker is slow and clover doesn’t work.

    1
    Susan

    We switched to Clover mini about 2 weeks ago. A rep from Bank of America sold it and explained there will be monthly fee of $9.95 and fee will be 2.70% per swipe, 3.5% keyed. Before I sign ped a contract I noticed all theses fees for different cards so I called and asked him about it. He told me to ignore it because form I was sent was standard one for clover register and we were getting a mini and they would delete it. I got the equipment on Jan 17th starting next day. We got our first statement and fees alone was 1/10 th of our credit card total amount charges… I couldn’t see 2.75% anywhere let alone $9.95 monthly charges… Fees alone was $990.08. When I called to ask about charges they explained to me they were interchangeable fees… Nobody explained to me about these hidden fees. When I emailed a rep who sold me the package he said $9.95 monthly charges and rest would be processing fees and without looking at our monthly statement he won’t be able to explain it to me and he gave me their Customer Service Number. Customer Service agent apologized that fees were not explained to me and when I told her I would like to return the equipment and cancel, she told me my account was set up on Jan. 1st and they have 30 days return policy. Even though I didn’t get my equipment until Jan 17 th….I am going to cancel this account even if it means being left with an equipment. I am going to switch my bank and also report them to BBB.Buyer be aware!!! Run when somebody tries to sell you Clover Mini. WE even had to get a Swivel stand because it doesn’t even come with that… What a rip off!!!!!

    1
    Musheer

    I wish there was minus star ratings so I would give them 10 — warning, warning warning Be careful, be aware and be smart don’t ever make the biggest mistake and buy or use this Clover POS. They will steal your money I’m owner of a restaurant located in San Antonio Texas.First bank that process Clover system transactions is the worst bank and biggest scam in the history of sales transactions. I recently opened my restaurant and actived the POS the week before my grand opening. A month later they starting holding all of my sales transactions without any notice.they did it for 12 days. I kept calling the coming every day and no one was able to explain to my why was this happening. Their collection department was never available to answer my continuous calls. They kept saying there are charges I need to pay before they lift the hold. Even though they hold my transactions sales, I was charged over $2000, the third week to my opening and was so frustrated as no one was able to answer me why they are not releasing my money. Big scam, guys don’t buy clover they are big scam they will steal ur money. It had only been a month now and I have no clue how to get hold of somebody who is able to assist. I still have the same accounts I’m planning to contact all media outlets in San Antonio to tell them my story To day is jan 18 2017.

    This comment refers to an earlier version of this review and may be outdated.

    Jesse Lee

    Absolutely horrible service, do not go with this company. Within 30seconds was being sarcastic and rude! Tell tell sign of how exactly the future between your rep and business will be. N when I asked to speak with his manager, he tried explaining why he got sarcastic, and when I told him I wasn’t interested in talking further, he got even worse then hung up the phone on me. This is not a company who I see serving long, nor being correct with its clients. Don’t go with them!

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    This comment refers to an earlier version of this review and may be outdated.

    John Howard

    Can you resale a Clover Mini? I have closed my account with First Data and clover. The Clover Mini will be a year old November 15 2016. I have had very little trouble with it.

    This comment refers to an earlier version of this review and may be outdated.

    Thomas Coker

    You can resale and reprovision any Clover equipment as long as you stay within the regional entity which you purchased it. For example, you bought it under Sam’s Club and you sell it to someone willing to open a Sam’s Club Merchant Account. The business consultant can Re-Provision the Clover product to the new owner. The account has to be established with the new owner for it to transfer over. It also must be a Clover account.

    This comment refers to an earlier version of this review and may be outdated.

    Christine

    I recently acquired a business and upgraded to a mini Clover, sold to me by my Bank of America merchant services account rep. My staff and customers were very excited that we were updating technology and would be able to accept Apple and Google Pay. Unfortunately, we’re on our fourth machine in just two months. The machine will work fine, and then all of a sudden it won’t accept a PIN so that we can run a debit card. When the debit card is inserted it will run as credit – there is no prompt to enter a PIN. Clover and Bank of America have no idea why this happens. My account rep at BofA is great and responsive, and gets a new machine sent out each time the problem occurs, but I’m tired of this happening. Has anyone else had or heard of similar problems?

    This comment refers to an earlier version of this review and may be outdated.

    Benjamin Lazar

    Had a terrible experience with Clover, weeks between responses for help, no resolution and had to return the equipment after trying to resolve for 3 months.

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    This comment refers to an earlier version of this review and may be outdated.

    Waseem Virk

    Hi. I have a question.
    I have a Clover Mini from PNC Bank and I didn’t get the Register package. I also own a Clover POS Terminal the bigger version. Can I somehow attach them together in a way that I ring up on the big clover and send it for Pinpad payment on Clover mini?

    This comment refers to an earlier version of this review and may be outdated.

    Eli Gho

    The Clover customer service call center is extremely low quality. The customer service reps mumble, talk way too fast and use default lines of questioning when a resolution to the client problem could easily be handled with a few easy decisions at the rep’s discretion.
    Our Merchant Account is with Wells Fargo and when one of the Wells Fargo Acct Customer Service Reps get on the phone the quality of the person, the service and solutions are clearly superior to that of the Clover Reps.

    Common guys at Clover, up your game! Merchants are very busy, very smart people and they need support from service providers that can keep up, communicate and remedy problems. Talking fast, however, is not a good way to keep up…..its all about clear communication.

    Here are some suggestions:

    1. Teach your reps to speak clearly and enunciate their words……slang, slurring and mumbling is terribly aggravating.

    2. Don’t ask the customer what the problem is before clearing and authenticating the account information. If the merchant can not verify their acct info then your wasting precious time.

    3. Train your call center staff to check their egos at the door. Merchants are calling for solutions and resolutions to their problems. Its not about your reps…..its about the customer.

    4. Ask for a quick description of the merchants problem so the cust service rep can assess if the merchant is at the right department. Don’t let the merchant go through a lengthy description of their problem and then pass them on to another department only to have explain the problem again.

    5. Hire quality people and a lot of these issues will go away. Perhaps you need to consider changing your pay schedules so that Clover can bring on higher quality people.

    Thank you.

    WorldBridge Art, Inc.
    800 361 8884

    This comment refers to an earlier version of this review and may be outdated.

    Randy

    These one-star “comments” are driving me nuts! The Clover Mini is a piece of hardware, and yet some “reviewers” are giving it negative reviews because of their lousy payment processor. The first line of the second paragraph in the “Overview” section of this review says that this hardware “is always sold in conjunction with a merchant account.” And yet, Ms. Lopez did not name the processor that leases the machine to them at outrageous rates ($1,686.00 a year for 3 years; really?) with a cancellation clause that cost more than the machine itself ($500). Ed did not name the processor that is not depositing the funds as promised, but blames the machine instead, as if the machine sequesters transactions inside itself, only to release them several days later.

    Comments on the Clover Mini include, “the company scams you real good” (WHICH company? Did you buy a Mini and receive an empty box from Clover?) and “they lie and say that the item cannot be sent back” (WHO lied to you? Not Clover, since you can’t buy the machine directly from Clover) and “They lock you in a contract” (WHO is the second party on your contract that you referred to as “they”?). Ed “Talked to 4 representatives including a supervisor and all have different information about closing time”; was it Clover’s representatives and supervisor that gave you different closing times? Does the Mini automatically power-down at a certain time and refuse further processing until the next day? If not, then your closing time is NOT set by the machine. If you can’t get a straight answer from five people at your service provider, why are you down-rating the hardware and not the service provider? It’s is like giving a one-star review on your new barbecue grill because “it” burned your steak or ran out of propane. Clue: It’s NOT the machine’s fault that you picked a lousy card processor that lies to you, won’t give you straight answers to your questions, or charges you outrageous fees.

    The commenters who actually talk about the hardware may have a legitimate gripe. If the Mini won’t connect to the merchant’s WiFi network, that MAY be a problem with the Mini (or it MAY be a problem with the merchant’s WiFi router), but I don’t think Ms. Martin’s review deserves to start with “Clover is a scam!” because of her WiFi problem, especially when it ends “They lock you in a contract” — an indication of her confusion between the hardware itself and the service provider selling the hardware. Mr. Wade speaks of a problem with the machine making the October 1, 2015 transition, which sounds like a legitimate hardware issue, and other reviewers talk about the inability to add California’s CRV charges, both of which sound like a true machine limitations that deserves to be discussed.

    This is a hardware review. People commenting on the hardware, good or bad, should be encouraged, but those commenting on the policies and procedures of the service provider who sold them the equipment should be moved to the service provider’s review, if it can be determined. If it’s just a rant about some unspecified service provider, it should be disallowed in an equipment review.

    This comment refers to an earlier version of this review and may be outdated.

    Esmeralda Lopez

    The clover mini works great.. But the company scams you real good.Its a non cancelation process that your stuck with $44. And some chanfe for the mini lease in all $1,686.00 a year for 3 years!!!Then another $500.00 for not keeping your lease plus another $1,500..for some other fee..I must say it says you have a week to cancel but even when I did cancel they refused to do so.Sure its fancy and fast but it takes more money out of your pockets. BE AWARE and always LOOK AT THE REVIEWS !!!!

    1

    This comment refers to an earlier version of this review and may be outdated.

    omar

    Hello emerald I have the same problem as you …. you solved that problem ?? Because I do not want to receive the machine if I do not pay.

    Tamera Martin

    Clover is a scam! Their product does not work with all types of wifi and do not specify that in the contract. When asking for another device that works they lie and say that the item cannot be sent back. They are the biggest scam out there. They lock you in a contract that does not provide service to the customer.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Waseem Virk

    It can work with all wifi APs. But you just need to change the security of your wifi to WPA2 or higher in order for it to work.

    This comment refers to an earlier version of this review and may be outdated.

    Sue Smith

    The clover mini is charging our customers twice, but only sending us the money once. The service department says they do not know how to fix the issue. I would never recommend them.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Alex D.

    Thanks for the detailed review. One of my complaints is that is does not come with a swivel stand to turn the POS around, so that you can select the transactions and customer can pay on the same screen. I was searching to fix that pain and noticed that a swivel is now available on Amazon. Not sure how good it is, but I will give it a try.

    This comment refers to an earlier version of this review and may be outdated.

    Catherine

    Hi Alex, see here below:
    http://www.amazon.com/Swivel-Stand-Clover-Mini-POS/dp/B017WWTK9U/ref=sr_1_1?ie=UTF8&qid=1460999911&sr=8-1&keywords=mini+swivel

    This comment refers to an earlier version of this review and may be outdated.

    Ed

    Just got the clover mini and it was a nightmare. With the clover mini Money does not come in next day even when the support told us that we should be recieving the funds into the bank next day if closed and settled batch before 10:30 pm. Talked to 4 representatives including a supervisor and all have different information about closing time (9:00pm, 9:30pm, 10:00pm, and 10:30pm). and when the funds will be issued accordingly. Well we closed out by 10:00 and still 2 days now we still have not recieved our funds into the bank. Just unplugged the system and would rather go back to my oldschool credit card machine where i can recieve my funds ontime and next day. Sorry Clover Mini engineer but please prioritize what is important. Its the Funds. Functionality is great but it died at the end because it could not fund into our business account as promised. :(((

    1

    This comment refers to an earlier version of this review and may be outdated.

    Jan Horahan

    Wondering how this worked out for you and what you ended up doing…our machine burned up in a month.and stopped working on our biggest sale of the year.
    I told the rep I wanted no more than one yr lease and I had 3yrs!! Not only that …I didn’t know if you didn’t sign up for the insurance they couldn’t give me a new one! So it would be an additional 9.00 per month..in addition… for the term of the lease!!!
    I’m going to contact an attorney…and of course my rep does not return any calls!!!I can’t believe my credit union does business with this guy!!!
    I would appreciate any feedback you could give me..

    This comment refers to an earlier version of this review and may be outdated.

    Glen

    Hi Ed,
    I sell merchant services and the machine really has nothing to do with how quickly you receive your funds. It’s your merchant provider and processor that establish this. You should talk with your provider or processor as to why it is taking longer to get your funds when processing with Clover. They may be able to change the batch closure time in the machine to accommodate your needs.

    This comment refers to an earlier version of this review and may be outdated.

    Anonymus

    I own a salon and rent space to multiple stylists. Does the clover station have the capability to do multi-merchant set up so all the stylists have their own merchant account in one system?

    This comment refers to an earlier version of this review and may be outdated.

    Julie Titterington

    Clover Station (and its counterparts, Clover Mini and Clover Mobile) can be used with one of two apps for Salon scheduling needs: Salon Scheduler or Appointments Pro. Both allow you to keep employee calendars, availability, and clients separate, but I can’t see that they allow for each stylist to have their own merchant account. If they do allow for this, then each stylist would have to have an account through the same bank or merchant account provider, since Clover products are always sold in conjunction with a merchant account, either from First Data or from a partner institution. If I were you, I’d contact your merchant provider, because they would know if it was possible. You could also check out something more along the lines of MindBody or Vend, which might be a bit more flexible than Clover. If you want more information about which POS systems work well in salon environments, check out our blog Top 4 POS Systems for Spas and Salons. Hope this helps!

    This comment refers to an earlier version of this review and may be outdated.

    Richard McManus

    We have had the clover mini for two weeks. They were not COMPLETE weeks because of Thanksgiving. We are a tutoring center, so we NEED to have signed receipts with client names on them for keeping our accounts updated. MOST of the time the mini does NOT print the cardholder’s name on the receipt. Sometimes it does. I called Clover yesterday to find out what was happening with that and was disappointed to hear that the Clover mini cannot be made to print card holder names. I called Merchant One, who sold us the machine and was told they would try to have someone program the mini to provide that capability. Clover made it worse by saying we needed to update the Sales app to pro level. That level would still not print the names, but would allow us to input some kind of notes. NOT acceptable to me. Meanwhile one of our moms said that it WOULD print the names if we printed the receipts twice. This got us to where we are now, with SOME receipts having the names, some not. I am sure that the Clover Mini CAN print the names on every receipt, but I don’t know how to make it do that and neither does Clover. On the other hand we all LOVE the machine and our temporary work around has been to have everyone’s names hand printed at the time of the purchase. This is not a great solution. IF we had this problem fixed the machine would get five stars. I will let you know if and when they fix this issue.

    3

    This comment refers to an earlier version of this review and may be outdated.

    George Wade

    We were a First Bank Merchant Services/First Data customer for over 10 years. We got our Clover Mini through First Data in the spring of 2015 at a cost of $600 and it worked fine.
    Big problem started October 1. The clover did not recognize the added tips and would not let us close-out for 3 days. Thus we could not settle ~$3000. Finally First Data had to force the clover on their end to settle without the tips (~$2500). This was done until we received a replacement Clover Mini on October 6.
    I scanned 90 receipts and sent to First Data to claim $500 in tips. November 12th they took out ~$2000 unexpectedly from our bank account and we went into overdraft. Three days later they deposited ~$2500. Add to this some irrate customers. We dropped First Data and are selling the Clover Mini on ebay. We went with a local group that sends a human out if things go wrong. I recommend you do the same.

    This comment refers to an earlier version of this review and may be outdated.

    Jose F.

    The Clover Station is indeed a very nice POS system. From the moment I was introduced to it, I was so exited to own one. Unfortunately, my excitement didn’t last too long. I own a convenience store with approximately 5,000 items or less. We have groceries, produce, beer, beverages, tobacco etc. Some items have tax and some don’t. The Clover station has the option to add tax to items and all that but it does not have the option to add CRV (California Redemption Value). It’s basically a 5 cent to 10 cent charge (Not a percentage) per each bottle or can. What the Clover DOES offer is the ability to add modifications to any item, which can even be crv. There’s many ways to work around it but it takes forever to scan each item and go back to click modifications every time you scan something. The other issue with the clover station is that you cant accept ebt food stamps. It takes ebt cash but not the food stamps. Another issue…. —- Some of the items I KNOW ive scanned and input on the clover station will not charge, instead it will ask me to put the item name and cost etc, instead of just charging. Idk if this is an issue with the scanner or an issue with the station itself. Another problem im having is that if i needed to use manual register, i can’t charge more than one item. You can literally only charge one amount. Then the card processing. It ALWAYS declines everyones card and itll say “No reason given”. I really want to just return it or sell it. I rather go back to my old cash register and a emv ready terminal… so frustrated with this thing. Wish they would send someone with experience to actually show us or train us in using it, at this point i wouldn’t care paying someone.

    2

    This comment refers to an earlier version of this review and may be outdated.

    roger vue

    this clover pos was and still another nightmare for me as a new business owner…having issues with the CRV for the beverages… and the EBT…the wellsfargo rep who set me up for this pos can’t be reach also no type of training was offer by first data or wellsfargo merchant…stay away from clover pos

    1

    This comment refers to an earlier version of this review and may be outdated.

    Craig C

    I have had multiple clover minis for 3 days in multiple mall locations. I hooked them all up in 25 seconds each! Once hooked up to power and Internet in takes 10 min or less to be fully loaded and ready to go! It can be hooked up to the Internet via Ethernet cable or Wifi. Both ways the credit card and debit card approvals are instant! It used to be annoying to have to wait 10-20 seconds for approval on my old terminal. I am using Clover Mini just to take credit and debit cards for right now. I plan to use it as a POS with the cash drawer and bar code printer next week. No problem taking credit cards with chip or without chip. No problem taking debit cards without a chip. The problem is taking debit cards with a chip. Approximately 15% of debit cards with a chip won’t process and of those, approximately 90% are Wells Fargo chip debit cards. When we get a Wells Fargo chip debit card we try it on the Clover Mini but almost always have to process it on our old dinosaur credit card terminal that is still plugged into the phone line. Hopefully Wells Fargo sends new debit chip cards to their customers ASAP. I have logged in remotely to all locations and can see shifts (free app) which lets me know who is clocked in and out. I can also see all credit card and debit card activity. I’m getting excited about using it as a POS next week which will allow me to track inventory and ALL sales including cash REMOTELY! I’ll keep you posted. Craig

    5

    This comment refers to an earlier version of this review and may be outdated.

    Hank

    We have the Mini for just a few days. No transaction issues, but it seems to be buggy with other issues (the auto-logout doesn’t work and the machine automatically prints a 2nd closeout report all by itself for no good reason).Support seems to be interested in fixing the 2 report problem; hopefully it will be all taken care of soon.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Donna

    I heard some negative reviews about glitches and denied transactions. Was advised to wait until all the bugs are corrected, another year maybe, before I should invest in this. Any thoughts?

    This comment refers to an earlier version of this review and may be outdated.

    Julie Titterington

    Well, watching and waiting is never a bad policy with new technology. However, Clover software updates so frequently that I personally wouldn’t worry too much about small glitches. Chances are, stuff like that is going to be ironed out pretty quickly, especially considering Clover’s high profile right now and how many people/banks/institutions are invested in its ultimate success. I don’t think you could wrong either way. Clover products are still going to be around in a few months, so you lose nothing by waiting.

    This comment refers to an earlier version of this review and may be outdated.

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