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First Data

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First Data Merchant Services Review (Now Fiserv)

    Frank Kehl
  • 233 comments
  • Updated on:
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First Data

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Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



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233 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    LORI RICHARDSON BIRD

    Organization Name: Sturgis Rally Rentals

    FRAUD!!First Data Merchant Services is responsible for our account information being changed on December 6th to a fraudulent account that I did not authorize. At no time was a verification done regarding this change. When this change was made an electronic document was accepted and the change was made. (I was emailed a form that I had to print, fill out, scan and email back with a DBA letter and copy of voided check and original signature). On December 21st was able to verify that the account information on file had in deed been changed. The next day I received a copy of the electronic document dated December 6th that showed our bank information had been changed. . I DID NOT RECEIVE THIS FORM, I DID NOT COMPLETE THIS FORM, I DID NOT CHANGE OUR ACCOUNT INFORMATION.Because of the change made to our account there are four deposits that are missing. These deposits were sent to the fraudulent accounts which was verified by the other bank. I believe there is a serious security breach this company and I am extremely frustrated that I have been receiving a complete run around for a month. They have done absolutely nothing to investigate or resolve any of the issues I have presented to them. They have done nothing to look into the fraudulent activity and offered no resolutions as to how our company is made whole due to this breach.I have been treated as if this is of no concern and they have no responsibility to their customers or the security of their accounts. If it is happening to me I am fairly certain that this is happening to other customers as well.Due to their lack of security we have been forced to open a new account at Square on and we will be processing all future credit card activities with them.

    1
    • Organization Name: Sturgis Rally Rentals
    Joey Murphy

    Organization Name: EJM Foods Inc

    I have been trying for four hours to close my account, and I have yet to speak to someone specifically about it. When I finally spoke to an individual, I received the ‘used car salesman’ tactics, then was told that a ‘specialist’ was going to call me in 5 minutes. (That was over an hour ago) Contracts that I have from 3 years ago ‘do not match’ the contracts that First Data has on file. For a company that has billions in revenue, it is becoming increasingly obvious that the do not care about small business.

    1
    • Organization Name: EJM Foods Inc
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