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First Data

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First Data Merchant Services Review (Now Fiserv)

Fiserv offers everything a merchant could need for payment processing, but thanks to high fees and and lengthy contracts, it isn't a great fit for small businesses.

    Frank Kehl
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

First Data At A Glance

  • Large, direct processor with well over 100 resellers
  • Offers full line of Clover terminals & POS systems
  • Processing rates & account fees not publicly disclosed

Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

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238 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Karla Blanchard

    Organization Name: Bondurant Custom Furniture LLC

    WARNING *******DO NOT USE THIS CLOVER FIRST DATA MERCHANT SERVICE!******** THEY ARE THIEVES! ONCE YOU ARE SIGNED UP WHICH IS NON-CANCELABLE! THEY WILL DRAIN YOUR BANK ACCOUNT! WHEN YOU RETURN THE EQUIPMENT THEY CLAIM IT WAS NEVER RECIEVED AND WILL FORCE YOU TO PAY FOR THE EQUIPMENT EVEN THOUGH YOU RETURNED IT!!! WHEN I CALLED TO TO SPEAK ABOUT THE CHARGES (Name Redacted) WAS EXTREMELY RUDE AND WHEN I ASKED TO SPEAK WITH SOMEONE LESS RUDE HE ADVISED I JUST CALL THE SAME NUMBER TILL I GOT SOMEONE DIFFERENT! MY BUSINESS CLOSED 2YEARS AGO THEY CONTINUE TO BILL AND THREATEN WITH DEBT COLLECTION!!! I WILL BE GETTTING MY LAWYER INVOLVED!

    1
    • Organization Name: Bondurant Custom Furniture LLC

    This comment refers to an earlier version of this review and may be outdated.

    Bibi

    Organization Name: Mi rancho

    Rude

    • Organization Name: Mi rancho

    This comment refers to an earlier version of this review and may be outdated.

    Derrick

    Organization Name: The Wok Restaurant

    They miss deposit almost everyday in a whole month, we contact the tech team every single day and each tech told us different reason. Ends with we canceled the account. And then they still charging 160 per month they call that the lease payment for the equipments. And that’s non cancelable. I asked them, the deposit is not match the daily batch report, I got told the batch report is wrong. That’s printed from your machine! When you call clover they will tell you to go deal with first data, and if you call first data they will ask you to call clover. Now we are going to bring this to the court and our lawyer will deal this for us. Do NOT use first data or Clover. They are fraud. They feel Canada businesses can’t do anything to them they will just fraud your money.

    1
    • Organization Name: The Wok Restaurant

    This comment refers to an earlier version of this review and may be outdated.

    Marc Richardson

    Organization Name: Crawford Motel

    “Host not detected ” lol, not on my end but I get charged extra while trying to correct it time after time. Bye bye

    1
    • Organization Name: Crawford Motel

    This comment refers to an earlier version of this review and may be outdated.

    Jean-Daniel Castonguay

    Organization Name: L. Demers & Fils inc.

    Service a la clientèle très mauvais. Plusieurs heure d’attente avant de pouvoir ce faire aider avec un problèmes. La compagnie continue de charger des frais de base mime une fois le compte fermé.Je ne recommande pas du tout cette compagnie.[Very bad customer service. Several hours of waiting before being able to help with a problem. The company continues to charge a basic mime fee once the account is closed. I do not recommend this company at all.]

    1
    • Organization Name: L. Demers & Fils inc.

    This comment refers to an earlier version of this review and may be outdated.

    LORI RICHARDSON BIRD

    Organization Name: Sturgis Rally Rentals

    FRAUD!!First Data Merchant Services is responsible for our account information being changed on December 6th to a fraudulent account that I did not authorize. At no time was a verification done regarding this change. When this change was made an electronic document was accepted and the change was made. (I was emailed a form that I had to print, fill out, scan and email back with a DBA letter and copy of voided check and original signature). On December 21st was able to verify that the account information on file had in deed been changed. The next day I received a copy of the electronic document dated December 6th that showed our bank information had been changed. . I DID NOT RECEIVE THIS FORM, I DID NOT COMPLETE THIS FORM, I DID NOT CHANGE OUR ACCOUNT INFORMATION.Because of the change made to our account there are four deposits that are missing. These deposits were sent to the fraudulent accounts which was verified by the other bank. I believe there is a serious security breach this company and I am extremely frustrated that I have been receiving a complete run around for a month. They have done absolutely nothing to investigate or resolve any of the issues I have presented to them. They have done nothing to look into the fraudulent activity and offered no resolutions as to how our company is made whole due to this breach.I have been treated as if this is of no concern and they have no responsibility to their customers or the security of their accounts. If it is happening to me I am fairly certain that this is happening to other customers as well.Due to their lack of security we have been forced to open a new account at Square on and we will be processing all future credit card activities with them.

    1
    • Organization Name: Sturgis Rally Rentals

    This comment refers to an earlier version of this review and may be outdated.

    Joey Murphy

    Organization Name: EJM Foods Inc

    I have been trying for four hours to close my account, and I have yet to speak to someone specifically about it. When I finally spoke to an individual, I received the ‘used car salesman’ tactics, then was told that a ‘specialist’ was going to call me in 5 minutes. (That was over an hour ago) Contracts that I have from 3 years ago ‘do not match’ the contracts that First Data has on file. For a company that has billions in revenue, it is becoming increasingly obvious that the do not care about small business.

    1
    • Organization Name: EJM Foods Inc

    This comment refers to an earlier version of this review and may be outdated.

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Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

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