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First Data Merchant Services Review (Now Fiserv)

    Frank Kehl
  • 231 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



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231 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    marc morisset

    Organization Name: strike mvmnt

    The worst. Zero follow through with anything. They make you call multiple times for any account information changes. Nothing gets recorded. They intentionally make it super hard to actually close your account. Avoid.

    1
    • Organization Name: strike mvmnt

    This comment refers to an earlier version of this review and may be outdated.

    Accounting Department

    Organization Name: Safety Store & More

    DO NOT DEAL WITH FIRST DATA – PLEASE PLEASE PLEASE! WORST ORGANIZATION – COMPLETE TALKERS . They quoted me $20.00 per month as fees and are taking $50.00 per month from our bank account. They cheated and got us signed a 4 year contract and when we stopped their services charged $500 penalty. Because of their inability and zero customer service we got charged back of $15,000 and the worst of it was they never told us about the charge back till we found out from our bank. Their excuse the information letter is in the mail – Really we send mails in 2021 for a fraudulent activity at your clients due to your system issues??

    • Organization Name: Safety Store & More

    This comment refers to an earlier version of this review and may be outdated.

    Jackson Pham

    Organization Name: Budget Brake & Muffler

    Approached by a First Data Sales Rep in the year of 2014, talked to me a little bit about his POS machine and services. Asked me to sign some papers to see if I qualify for their deal they were promoting. Did not get a copy of whatever I was signing. Got a call from the same sales rep a week later, I told him I still need to think about it. A few days later, I got a box with the First Data POS machine. Called the rep to tell him I’m not interested anymore and to take his machine back because he flat out lied to me and signed me up without my consent. Got a follow up call from First Data asking if I needed help setting up the machine, told him the whole story and after that, no one came to get the machine.Fast forward to April 2021, closed my account due to covid. Merchant services MSP of $30 charges kept coming out of my account. I thought it was to do with my Visa, Mastercard, or AMEX charges, which was normal. I find out that these charges were from First Data, and they’ve been coming out of my account since 2014! Even after talking to the follow up call person, they’ve been stealing money from my account for 7 years!!! $30 X 7 years = $2520!!! I called customer service and they told me that the contract I was cheated into signing was a 4 year contract, but they should have stopped the charges from 2018 but they kept charging me! They told me that they can only refund me from 2018 to 2021. First Data is the most crooked company/corporation I’ve ever dealt with! Stay as far away as you can from these scam artists! This is not incompetency I’m dealing with, this is dishonesty, greed, and the worse form of customer service in history!Jackson

    1
    • Organization Name: Budget Brake & Muffler

    This comment refers to an earlier version of this review and may be outdated.

    ASHLEY WORKMAN

    DO NOT DO BUSINESS WITH FIRST DATA, THE SALES TEAM DID WONDERS TO GAIN OUR BUSINESS… A YEAR OR SO LATER, OUR EQUIPMENT WORKS POORLY HERE IN OUR OFFICE, WE REACH OUT WHICH WAS A NIGHTMARE OF ITS OWN .. WE HAVE ANOTHER CARD READER SENT TO US.. WE CAN NOT GET THIS MACHINE TO WORK EITHER.. NO ONE IS WILLING TO HELP US FIGURE IT OUT. SO WE CANCEL… WE COME TO FIND OUT YOU CAN’T CANCEL UNLESS YOU SPEAK WITH AT LEAST 20 DIFFERENT PEOPLE.. AND FORGET ABOUT EMAILING NO ONE WILL RESPOND. THE CANCELLATION FEE IS RIDICULOUS 3000.00 TO PAY EVEN WHEN SENDING EQUIPMENT BACK!!! AND NONE OF THIS WAS EXPLAINED UP FRONT. THEN THEY WANT TO CONTINUE TO CHARGE US FOR MONTHLY FEES !! THIS COMPANY IS HORRIBLE!!! DO NOT SIGN WITH THEM!!! I REPEAT SAVE YOURSELF A HEAD ACHE AND HIGH BLOOD PRESSURE !!!

      This comment refers to an earlier version of this review and may be outdated.

      HEATHER B.

      Will not stop billing us and there is no recourse to stopping them. This is unethical and how can we stop this?

        This comment refers to an earlier version of this review and may be outdated.

        Jessica Dinsmore

        Hi Heather,

        I’m so sorry that’s happening! We actually have a guide on How To Cancel Your First Data Merchant Account. I hope it helps you find some relief. Best wishes to you.

          This comment refers to an earlier version of this review and may be outdated.

          Pishpinder

          Organization Name: Planet signs ltd

          Worst customer service it’s only 20 days and they holding my money from last 15 days over $10000 and I am calling them every day same answer we need 48 hours worst service they ruined my business

          • Organization Name: Planet signs ltd

          This comment refers to an earlier version of this review and may be outdated.

          Sandra Sullivan

          Organization Name: Sullivan Print & Sign

          Don’t get tangled up with this company. They quoted me $20.00 per month as fees and are taking $50.00 out of my bank per month. They want $500.00 to stop the extortion!

          • Organization Name: Sullivan Print & Sign

          This comment refers to an earlier version of this review and may be outdated.

          Alyssa Johnson

          Organization Name: INFINITY LANDSCAPING

          After reading the reviews and experiencing them myself. I have to say they are horrible. Will shut your merchant account down without notice, not even keeping you informed and will definitely hold your money

          • Organization Name: INFINITY LANDSCAPING

          This comment refers to an earlier version of this review and may be outdated.

          bob richards

          Organization Name: LPE

          gastapo-like tactics in handling your business relationshipstay awaythey will cancel your account without notice and even take money from your bank accountstay away–you have been warned

          1
          • Organization Name: LPE

          This comment refers to an earlier version of this review and may be outdated.

          Eddie Exckard

          Organization Name: Flynn Group

          WORST company ever. They DO NOT care about your business. They should be there to help. But they only care about higher fees and scamming you. Stay away.

          1
          • Organization Name: Flynn Group

          This comment refers to an earlier version of this review and may be outdated.

          Brad

          Organization Name: Quantum

          I was called by Incas to switch to First Data . They promised bells and whistles. In the end I am paying more then with previous provider, the customer service is never available, if you get them they say they will fix things but the do not, had to call for months, you can not terminate contract etc. Stay away!

          1
          • Organization Name: Quantum

          This comment refers to an earlier version of this review and may be outdated.

          Marianne

          Organization Name: Cupa Cabana

          This is the absolute worst company to deal with. Their customer service call center is horrible and you can never speak to someone to resolve your issue. They do not care at all what the customer needs or wants, only what they want to do. Stay away from them.

          • Organization Name: Cupa Cabana

          This comment refers to an earlier version of this review and may be outdated.

          Hugo

          Organization Name: Flying Wedge Pizza

          Stay away from this company First Data… Sales people will do a good job selling the product but that is pretty much all they do.. Everything they promise will not be delivered.. Complete SCAM… I highly do not recommend them….

          1
          • Organization Name: Flying Wedge Pizza

          This comment refers to an earlier version of this review and may be outdated.

          Jan

          Hi,

          Was this issue resolved? I’m looking for a solution and can’t seem to find any without bad reviews.

          Thanks
          Jan

            This comment refers to an earlier version of this review and may be outdated.

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