Unlike most merchant services providers, National Processing fees and rates are prominently disclosed on its website. The company breaks its plans down by the primary sales channel for low-volume businesses, with all plans offering interchange-plus pricing. High-volume and very high-volume businesses are eligible for membership pricing plans that eliminate the per-transaction percentage markup in exchange for a higher monthly subscription fee. All plans feature an option to include either a free card reader or a terminal with your account (note that you will have to agree to a standard three-year contract in exchange for this “free” equipment).
|
Monthly Fee |
Transaction Markup |
Includes |
| Retail |
$9.95 |
0.18% + $0.10 |
The standard features listed above |
| Restaurant |
$9.95 |
0.14% + $0.07 |
The standard features listed above |
| eCommerce |
$9.95 |
0.29% + $0.15 |
The standard features listed above |
| Nonprofit |
$9.95 |
0.12% + $0.06 |
Free Mobile Reader & Terminal |
| Cash Discount |
$0.00 |
0% + $0 |
Free Mobile Reader & Terminal |
| Subscription |
$59 |
0% + $0.09 |
Free Mobile Reader, Terminal, & PIN Pad |
| Subscription Plus |
$199 |
0% + $0.05 |
Free Mobile Reader, Terminal, PIN Pad & SwipeSimple Terminal – Free Terminal Upgrade Every 2 Years |
National Processing’s Subscription and Subscription Plus plans are for high-volume merchants. Both plans feature membership pricing and include options for additional free equipment. The company’s website no longer discloses the monthly processing volume requirements for these plans. Previously, the Subscription plan required $75K-$200K/month in card sales, while the Subscription Plus plan required sales of more than $200K/month.
ACH & eCheck Processing
If you need ACH processing, there are separate fees for this optional program. The following fees apply for ACH processing:
- Setup Fee: $25.00
- Monthly Fee: $15.00
- ACH Processing Rate: 0-1.5% + $0.48 per transaction (varies by transaction size)
- Return Fee: $3.50 per instance
- ACH Rejection Fee: $15.00 per instance
Additional Fees
National Processing is one of the better providers in the industry when it comes to fees. It doesn’t charge any account setup fees or annual fees. It also doesn’t require a monthly minimum for any of its pricing plans. If you don’t need a free terminal, your contract comes with month-to-month billing and no early termination fee. While the company no longer discloses miscellaneous incidental and recurring fees on its website, in the past, it has charged the following extra fees:
- PCI Compliance Fee: $7.95 per month
- AVS Fee: $0.05 per verification
- Batch Fee: $0.10 per batch
- Chargeback Fee: $15.00 per chargeback
- Retrieval Fee: $5.00 per instance
- Voice Authorization: $1.50 per authorization
- PIN Debit Fees: Passed through at cost (i.e., no markup)
National Processing notes that the fees and rates disclosed on its website are only for low-risk merchants. NP does accept some high-risk merchants, but it doesn’t offer any pricing details for said merchants.
Overall, these are some of the lowest fees and rates we’ve seen disclosed by a provider, making National Processing an excellent choice for small or medium-sized businesses. However, we encourage you to compare its prices against what a competing provider will offer you before making a decision.
Sales & Advertising Transparency
National Processing’s website does an excellent job of disclosing the company’s rates and fees under its numerous processing plans. Unlike the vast majority of providers on the market, National Processing provides an extensive discussion of interchange fees on its website, allowing you to distinguish between interchange fees paid to card-issuing banks and National Processing’s markup.
One fee not disclosed is the early termination fee (ETF), which only applies if you elect to include a “free” terminal as part of your account. Rest assured that the fee is disclosed during the sales process, so you won’t experience an unpleasant surprise later on if you decide to close your account.
Lastly, we’re not huge fans of the $500 promise National Processing makes if you can find a lower rate elsewhere (and you process over $10K/month). It’s easy to manipulate the numbers and obscure value to make one deal seem better than another, so we generally consider this type of marketing to be gimmicky and meaningless. The fact is that just about any provider is willing to match a valid quote to win or retain your business. While it’s not a bad thing per se, take this tactic with a grain of salt.
Contract Length & Early Termination Fee
Standard agreements with National Processing include a $295 early termination fee (ETF), but even as part of this standard contract, the company waives this fee under several circumstances. If you don’t need any free equipment when you sign up, you should be able to get a month-to-month account with no cancellation fees. National Processing states the following on its website regarding this topic:
- In the event that your business is sold or closed, National Processing will waive your termination fee upon receipt of the appropriate documentation.
- In the event that National Processing can’t meet or beat a competitor’s rates, your termination fee will be waived. In order to qualify, the competing quote must be submitted to National Processing in writing with the competitor’s original contract.
- In the event that you leave National Processing for a competitor without providing the opportunity for National Processing to meet or beat another offer, you agree to pay the standard termination fee.
We’d prefer to see the company dispense with its early termination fee altogether. However, this is a reasonable compromise because there can be significant hard costs for equipment.
Customer Service & Technical Support
| National Processing Support |
Availability |
| Phone Support |
|
| Email Support |
|
| Support Tickets |
|
| Live Chat |
|
| Dedicated Support Representative |
|
| Knowledge Base or Help Center |
|
| Videos & Tutorials |
|
| Company Blog |
|
| Social Media |
|
National Processing offers 24/7 telephone and email support, as well as a live chat function on its website. Most of the comments online from merchants about National Processing’s credit card processing support are positive, which is more than many merchant services providers can say. Usually, customer service is the leading complaint about any merchant account provider. The fact that National Processing doesn’t have a ton of complaints about support says something in itself.
National Processing Reviews, Complaints, & Common Problems
Unlike most merchant account providers, National Processing has received far more positive comments from merchants than complaints. As with any processor we recommend, we can’t guarantee that you won’t have any problems. Nonetheless, your chances of experiencing difficulties with the company’s service after you’ve signed up are quite low.
Negative National Processing Reviews & Complaints
National Processing has been accredited with the BBB since 2008 and currently has an A+ rating. The company has received seven complaints in the last three years, with five complaints being filed within the last twelve months. National Processing has responded to all complaints and has been mostly successful in resolving them to the merchant’s satisfaction.
One issue to be aware of is that National Processing, per company security policy, does not support data portability (i.e., the ability to export customer information data if you switch to a different provider) due to potential liability issues. You can probably avoid this issue by using a third-party gateway instead of the proprietary National Processing Gateway.
Overall, complaints are few and far between, and don’t indicate a pattern of problems in any one aspect of the company’s service. In reviewing online complaints against National Processing, we’d remind you again not to confuse the company with the deservedly defunct National Processing Company (NPC). Remember that you’re looking for the Utah-based National Processing.
Positive National Processing Reviews & Testimonials
On ConsumerAffairs.com, National Processing currently has a 4.6 out of 5 stars rating, based on 393 reviews submitted. We’ve generally found that neutral review sites like this garner a more even mix of positive and negative comments from users, whereas the BBB is essentially designed to elicit complaints against a company.
While many of these positive reviews don’t go into much detail, two main themes emerged. The first is that merchants were very impressed with the quality of customer support they received. This reinforces a trend we’ve seen in which smaller providers are actually able to offer superior personal customer service than the industry’s mega-processors. The second theme is that merchants were able to save a significant amount of money on their processing costs with National Processing.
Final Verdict
National Processing is an excellent provider for businesses that want low rates from a reliable company. If you’re hoping for some massive free software suite like what Square offers, with POS, analytics, and such included, you might not find what you want here. However, you could easily end up saving enough money with National Processing to buy all that software and more from whichever provider you want. Low costs and overall versatility make National Processing a great option for many businesses.
We’re not thrilled that National Processing continues to impose ETFs in exchange for “free” processing equipment. Nonetheless, it’s a fair deal, given that you’ll receive low processing rates and a reasonable account fee schedule in addition to the free terminal. We’re also happy to see that the company will waive your ETF if you sell or close your business. Most providers will charge you the full ETF regardless of the circumstances that led to you closing your account.
National Processing continues to earn an overall score of 5 out of 5 stars. If your small business has grown to where you need the added features and stability of a full-service merchant account, this is one of the most affordable options out there. While it offers low interchange-plus and membership rates that will be attractive to larger businesses as well, look carefully at the features on offer before making a decision. National Processing is a small company and doesn’t offer as complete a lineup of services as you’ll find with a larger provider.
Businesses with more basic needs, however, will find everything they need to accept credit and debit cards, as well as ACH payments. If this describes your business, give National Processing a shot!
