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Authorize.Net Review

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Authorize.Net Review

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Date Established
1996
Location
American Fork, Utah
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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31 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Viktor V

    Organization Name: Sublime Payroll Services Inc

    Horrible company. Terrible communication. Don’t use this provider.You risk your reputation in front of customers and your money too much.

    1
    • Organization Name: Sublime Payroll Services Inc
    Yusseth

    Organization Name: Progranet

    Es una porqueria, Nunca atienden en español para empezar, nunca pude usarlo porque son unos Tramposos. Siempre me cobran por algo que no utilizo incluso una vez, Cancelado es una porqueria.It’s a crap, They never attend in Spanish to start, I could never use it because they are cheaters. They always charge me for something I do not use even once, Canceled is a crap.

    1
    • Organization Name: Progranet
    Michael McTernan

    Organization Name: McTernan Logistics Inc

    Absolutely piss-poor organization, worst time and effort spent dealing with a company. Highly recommend using anybody other than these people. Shit policy, unorganized and unreliable,

    1
    • Organization Name: McTernan Logistics Inc
    ss

    I would like to hear more people’s experiences with authorize.net and if there are better companies out there. I got rejected by PayPal Pro and Stripe because of the type of services I offer – healings. I need a payment gateway and merchant account provider. Any recommendations for companies that accept esoteric type of services? I have excellent credit, 0 debt, and no one has ever asked for a refund. Please help!

      This comment refers to an earlier version of this review and may be outdated.

      amy

      Hello! Who did you end up going with? I have a similar business.

        Greedkilz

        I wish I could give a -5They will charge you 49.99 even if you’re declined. !What a SCAM….!

        1

          This comment refers to an earlier version of this review and may be outdated.

          Jenna Salter

          What do you recommend for a non profit school who accepts very little credit/debit cards a month?

            This comment refers to an earlier version of this review and may be outdated.

            Jessica Dinsmore

            Hi Jenna,

            Square is great for low/varying sales volume and works well for smaller nonprofits.

              This comment refers to an earlier version of this review and may be outdated.

              Celeste Ganeku

              Wish I could give this company a minus rating!!! I signed up with them after a lengthy conversation with their rep who assured me no monthly or cancellation charges. After seeing not only a 30+ monthly charge and other erroneous charges for “non-compliance” I called to cancel. The rude customer agent NEVER mentioned the $300 cancellation fee which I found on my credit card statement later. When I discussed this with them, they said “It’s in your contract” and since it was breached, I was responsible for the charges. In less than 4 months, this company robbed me of over $600 and even though I filed a complaint with the BBB and other places, it was time wasted. I literally despise this company and hope with more people getting ripped off, something will happen to them!

              1

                This comment refers to an earlier version of this review and may be outdated.

                Shirin

                Horrible company. I used them for less than a year and was unhappy the entire time. Hard to work with, no true support and horrible customer service. I have changed to Stripe and I’m really happy. It’s very easy to use and I have had no problems.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Daniela

                  TAKE CARE WITH GATEWAY.NET , BY ONLY STARTING THE APPLICATION – THEY WILL CHARGE YOU $49 EVEN YOU DONT FINISH YOUR APPLICATION!!!!. THEY ARE NOT RELIABLE!!! IF THEY DONT WORK FAIR BEFORE YOU BECOME A CLIENT WHAT ARE THE CHANCES THEY BE FAIR DURING THEIR SERVICES WHEN YOU ARE A CLIENT???!!!!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Ian Scherber

                    The sales staff is ignorant and pushy. Their lead generating software collects minimal information and they doesn’t take the time to understand your needs. The sales stuff hung up on me after I confronted them on this issues. He also told me, and I quote, “I am 24 and I make over 150k a year. I looked up your tax records and you don’t make that much money. You need to listen to me”. Sounds about right eh? I would highly recommend blocking them.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      James Jones

                      This company is by far one of the worst to deal with. As others have stated their fees are outrageous their support is terrible and absolutely DO NOT store any information in their CIM system as it will be impossible to export that data. DO NOT USE or you will regret it. They simply do not care about their customers!

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Kip Cummings

                        Terrible communication or lack thereof. Don’t use this provider.

                          This comment refers to an earlier version of this review and may be outdated.

                          Angelica

                          Be careful, they charge you for the service you never asked for or used; without your permission and if you contact them they will say “it is your responsibility to check your card and make sure no one stills your money”

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            aaron

                            old dying dinosaur – if you want an “extraction” of your own customer’s data – they charge $250/hour and it’s a minimum charge of $1000

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              Retail Operations

                              DO NOT TRUST AUTHORIZE.NET DO NOT GIVE THEM YOUR BANK INFORMATION! By all means do not trust these scum called Authorize.net. When you apply for an account, DO NOT LEAVE ANY BANK ACCOUNT INFORMATION! Whether your approved or not, they will start debiting fees from your bank account left and right. You call them up, get a letter saying the account is closed or you have no account with Authorize.net, they will start debiting your bank account the second you sign that paper, merchant account or no merchant account. They will approve you and then in a matter of hours close your account for the sole reason to debit your bank account. Make sure if you do use them to put a personal checking account with them so you can dispute the fees! With a business banking account you cant, and that’s what they do. These scumbags say the $50 is non refundable, even if they dont approve you for an account, and they so called will refer to 3 other merchant providers, which are even bigger scumbags them Authorize.net. 3 Months ago we signed up with them and for no reason got disapproved the same day, and to this date, they are still debit our bank account even though we have a letter from them saying its closed. Scum bags debited my account or attempted to 3x since November, luckily i know my bank and they just kicked back the charges.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                patricia

                                Terrible communication and poor customer service.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Karen

                                  AUTHORIZE NET is completely rubbish – it may be ok in the US but they recently (2016) attempted to enter the austalian market – HAD MY ACCOUNT SET UP FOUR TIMES after their “sales” persons screwed up over and over and over again!1) you cant get hold of anyone in their “sales” department which is also responsibile for setting up your australian account unless it is 2am in the morning australian time (if you are lucky)2) they dont have a clue about what banks operate in australia or how our merchant services providers work or even the basics in customer service: I dont know if it is the same in the US, but australian accounts have to rely on “the sales team” to connect your merchant account to them for you/ set currencies / or make any changes to your account (you can do all this yourself if you use other companies, such as Stripe for example – so if a small error is made you can just fix it yourself ) Over a period of several frustrating weeks (which I was billed for – what a CHEEK ):a) they set up my account incorrectly tying me to the wrong merchant acc (so customers couldnt pay)b) they set my currency on USD instead of AUD (so customers couldnt pay)c) the sales team inputted the banks coding incorrectly so while the transactions “processed successfully on their end (so they could wash their hands of it) – the money got lost in the bank’s holding account and took over a week of calls – even a conference call on two phones between the bank and the authorize net “SUPPORT” because they kept blaming eachother D) their “sales team” in Australia claims to be open until 10am in Australia on their telephone answering machine – but you can phone at any time of the day and you just get this same message and the call drops. They tell you to emial them – and then they dont replyMY BANK EVENTUALLY FOUND THE money BUT WANTED AUTHORIZENET TO fix their coding mistake so they could allocate the funds – AUTHORIZE NET SALES NEVER REPLIED TO MY EMAIL REQUESTING THEM TO DO THIS – and STILL WONT PICK UP THE F****KING PHONE! MOST USELES PAYMENT PROCESSOR =sales rep by the name of WADE – was completely arrogant and obviously not interested in doing anything if he can help it – including picking up the phoneLAST ONE – i WAS TOld that payments are processed within 48 hours into your designated bank account – then later told it would be over 5 days – to day i HAVE BEEN waiting for three weeks and have yet to receive ANY OF THE FUNDS PROCESSED WITH AUTHORIZENET TO ACTUALLY LAND IN MY BANK ACC – AVOID LIKE THE PLAgue!

                                  1

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Joe

                                    I have been with Authorize.net for about 5 years, in my opinion, these people are truly bad news and their practices are questionable. Do yourself a favor and look into other options, you will be very happy you did. Please note the following:

                                    1. Their technology and options is outdated.
                                    2. Most of the newer system will automatically update a credit card expiration date, however as far as I know, this is either not an option on Authorize or they don’t appear promote it.
                                    3. Their in-house merchant bank charges significantly more than the competition.
                                    4. The service is bad, they appear to really not care.
                                    5. I once had a security issue that was reported by their own system, they didn’t even have a security department to review it, they blew it off and I was not sure if there was a security breach or not to this day.
                                    6. This is the worst, when you leave and want you re-occurring credit card data, they will charge you a minimum of $1000, at least as of the date I am writing this. I was told by a former employee that it takes them half hour at most to extract this data, but their rates are $250/hour with a 4 hour minimum. I was further told they do this to make it very difficult to leave.

                                    My opinion is that this is really a horrible company in every-way, there is almost nothing good about them. They just don’t seem to care and will seam to stick it to you when they can. I highly recommend to stay away, my experience and opinion tells me you are not dealing with highly ethical people.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Boian Mitov

                                      Almost impossible to contact a representative.A large number of additional and mysterious charges, sometimes in excess of $120 per statement, and whenever you succeed to get somebody to answer the phone usually they can’t answer what the fees are.Avoid at any cost!

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Calvin Jones

                                        I agree! They are the worst! Please take caution!

                                          This comment refers to an earlier version of this review and may be outdated.

                                          MikeTS

                                          1st batch. Sent to risk management. Provided documentation. A week later called back. Brady in CS completely rude, unsympathetic. Sent me to vm for his manager, Rick so I called back. Brady angered. “RICK” is out of the office. Don’t they know I am the customer? Look elsewhere. They don’t care.

                                          1

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Lynn Winsell

                                            I have nothing but challenges since I started processing with them. About 1 out of 3 transactions go thru completed and the others end up cancelled and I have to call the clients for payment. I have spoken to their company many times and they say ohhhh we just updated and it should be better now. Or they always have an excuse. If this is not bad enough then Authorize.net goes down for a day or two and my customers get errors and cant process. I do not have time to call everyone that wants to purchase and get their credit card info and do it for them. Some people just do not want to buy something that bad to go thru that. I hear rave reviews about Stripe, do any of you have experience with them? Also, Pay pal is an option and both are cheaper than Authorize.net. I am disappointed in them because my credit card processing company recommended them.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Thomas Fischer

                                              Terrible. Customer support. Company changed security on website, didn’t inform of the change and have spent last two days trying to get up and running. I would seriously consider other options.

                                              1

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Lynn

                                                I agree!

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Mary Smith

                                                  This company has the absolute worst sales and support staff in history. They are disrespectful and arrogant. They don’t reply to emails. You can’t get a question answered by anyone. All they do is say it’s another department’s problem and transfer you without your input. They rarely understand the reason you’re calling.And this is during the pre-customer wooing stage when most companies are the most responsive.I’m glad we haven’t signed a contract seeing the note about their downtime.

                                                  1

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Scott Gurley

                                                    Authorize.net was reliable perhaps 7 years ago when we started with them. As of the last year they go down nearly monthly. I’m SO fed up with them. Please avoid. We are undertaking a massive redo of our technology – both online and in-store to avoid this single point of failure bottleneck. Why they don’t have backups in place is beyond me. What a terribly run company to just have outage after outage and act like nothing happened. They have repeatedly covered up their outages too by not reporting them many times.

                                                    1

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Kristi

                                                      Thanks for the review Tom.

                                                      I’m trying to decide between Authorize and BeanSteam for my website right now. Bean has a little better pricing, yet does not accept all credit cards like Authorize does. I will be selling a course online and would like as much of an all in one shopping cart – gateway -merchant account as I can find. It seems as these two are fairly comparable in terms of their reviews. Do you have any other thoughts on this matter??

                                                      Thank you!

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Lynn

                                                        Check out Stripe!

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          KeithDCCS

                                                          Why would they want to waste the time giving all the card info when they know that their customer is changing gateways? Sure is just easy to say they cant do it. Time is money right?

                                                          4

                                                            This comment refers to an earlier version of this review and may be outdated.

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                                                          Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.