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QuickBooks Online Review

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QuickBooks Online Review

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Date Established
1983
Location
Mountain View, CA
Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for two years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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277 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Elizabeth

    Organization Name: Kateli Integrative Health Center

    If I could give this a negative start rating I would. It is absolutely wretched! An absolute nightmare. Stick with the desktop version or find something else online. The program is ridiculous..it requires so many steps when trying to do anything, then with one single transaction it completely takes you out of what you were working on and you have to go through multiple steps every single time for each transaction, even when it is the same type of transaction. The system codes to whatever you want – and I won’t even go into all of the crap just from the conversion. BIGGEST WASTE OF MONEY & TIME! Customer service..well they obviously aren’t versed in this system either.

    1
    • Organization Name: Kateli Integrative Health Center
    Kellie McGroarty

    Organization Name: Marc's Tree Service

    They have the WORST CUSTOMER support of any software that I have ever used. I use both Desk Top and QBO. The ease of using the software is adequate BUT if you need phone support… FORGET IT! We needed a software that would allow our estimator to do estimates on his IPAD without seeing the other company data. I was told for $150/mo, this was possible. REALLY! So now I am using “Invoices2go” as a tool for our estimator.

    1
    • Organization Name: Marc's Tree Service
    julie Simpson

    Quick books should change their name to ‘Incredible Slow Books’. We were told 48 hours to migrate our accounts over and 4 weeks later we are still chasing them, with no deadline of when it will be sorted. We are not able to raise invoices, or do any accounts. Our end of year is in 2 weeks . We can’t get a refund or move our accounts until the migration has been completed!!!! but who know’s when that will be.

      Jacopo Montalenti

      Organization Name: TESTUDO

      Terrible, they hold funds no email for 10 daysI had to contact them 3 times on the phone and finally said because there was a dispute on a charge the hold the other as collateral (this new charge was much higher) and they will close my account “business decision.”All this after letting me in the dark for 10 days, are they trying to help a small company or kill them? I couldn’t charge anybody for 10 days, and they didn’t even bother to contact me.UNBELIEVABLE

      1
      • Organization Name: TESTUDO
      C

      Organization Name: restaurant

      Quickbooks will sign you up at a quoted rate and then change fees without notice. Buyer beware!

      1
      • Organization Name: restaurant
      Lelah Campo

      Organization Name: Cozy Hills Campground

      I HATE QB online. Forced to move to it as all my other cloud based software only connects with it vs. desktop. WHY can’t they build a cloud based version that behaves like the desktop for those that want a “real” accounting package?

      2
      • Organization Name: Cozy Hills Campground
      EMILIS

      Organization Name: EPS GROUP INC

      I BOUGHT QUICK-BOOKS DESKTOP CD FROM BEST BUY 1/14/19 TODAY IS 5/14/19 I WAS USING THIS PRODUCT FOR 4 MONTHS – CREATING INVOICES ONLY , THAT I DECIDED THAT I NEED TO CONNECT MY QUICKBOOKS TO MY CHASE BANK AND ITS NOT HAPPENING , IT GIVES SOME KIND OF ERROR CODE , I CALLED TO COSTUMER SUPPORT , THEIR IT GUY WAS WORKING FROM HIS PC ON MY PC TO MAKE THIS HAPPEN , AND AFTER HRS OF TRYING HE STATED THAT MY PC IS BAD I DID INSTALL THIS CD ON ANOTHER PC IT GAVE ME SAME ERROR CODE I CALLED THEM TO ASK FOR HELP AND THEY SAID YOU NEED TO PAY , I DID NOT PAY CALLED COR PORED OFFICE OF QUICKBOOKS AND ASKED TO RETURN ME A MONEY BECAUSE I DID CREATE ONLINE QUICKBOOKS AND IT WORKS IT ONLY DONT WORK ON DESKTOP PC CD . AND THEY SAID SORRY BUT WE CANT HELP YOU BYE !! WHAT A BAD EXPERIENCE !! LOST 5 HRS OF TRYING AND 300 DOL OF BUYIN THI IN STORE . !

      1
      • Organization Name: EPS GROUP INC
      Bradyn Melser

      Organization Name: Melser Marketing

      How in the world do they have 4.5 stars?! Read through these reviews and everyone of them is 1 or MAYBE 2 stars. My complaints are the same as all the others. Horrible customer service. If you have time to wait hours on end to not really have problems fixed while you run your business, maybe you might like them. I have spent hours on hold waiting on the phone, 30+ minutes waiting for their online chat. When I do have someone on the online chat it as if they don’t know how to type. It takes them a ton of time to respond. Like a simple question, and you will wait 2-3 minutes for a very simple response. Then they tell you to call and wait… DO NOT USE QUICKBOOKS! It is the slowest business and some of the worst customer service. I had a trial version, and praise Jesus I did. I would have wanted them to pay me for the kind of experience I had. Not sure if I have been clear enough, but I wouldn’t wish this service on my worst competitor.

      1
      • Organization Name: Melser Marketing
      Angela Garcia

      Organization Name: Europa Stone

      Quick Books team sucks!!! I wish I did not have to use quick books! it’s the worse company to work with! I am very disappointed on how you don’t care about the customer! How it has been 2 weeks for a file to get fixed after it was promised to be ready in 72 hours max… not only it’s costing me money because now my whole team is behind but also all the hours I have spend talking to different people and nobody has help me solve the issue… promised calls that never happen! you can never speak to someone from the USA! but yet all this happened after they make you UPGRADE and spend $1500 for a new program plus $650 every year!… they take your money and then do whatever they want with you!

      • Organization Name: Europa Stone
      Gregory L Buhrow

      Organization Name: Gregory L Buhrow, CPA, PC

      As a CPA I have used QB since it was a DOS program. I was a “Certified QuickBooks Advisor” for years until I realized it was just a money-grab by Intuit. I have written third-party apps for QB.In my opinion, QBOnline is the worst accounting software on the market, especially if you are already familiar with QB Desktop. The UI, the reporting, the drill-down features, the navigation and especially the payroll and contractor functionality is pathetic. I reviewed a clients use of QBO last month and if I had not reviewed their payroll tax returns they would have underpaid one and significantly overpaid another.DO NOT PURCHASE THIS SOFTWARE, especially if you are familiar with QB Desktop.

      1
      • Organization Name: Gregory L Buhrow, CPA, PC

      This comment refers to an earlier version of this review and may be outdated.

      Katrina Carlson

      Organization Name: Gardner Business Development

      I used to love using QuickBooks. I had the desktop version and have been a fan of QuickBooks since 2005. I subscribed to QuickBooks online and a QB rep made a mistake that caused me to be double billed. QuickBooks is refusing to refund the amount after many months of double billing.Half of my tax records are now inaccessible after changing my account status, even though I was assured they would be available to me. I spent hours on the phone being transferred from one wrong department to another just for a very simple question and to request that they refund the double charges. I ended up talking to, chatting with and e-mailing 6 different departments, only to get nowhere. If you value your time and your money, don’t use QuickBooks. The company is no longer reputable.

      1
      • Organization Name: Gardner Business Development

      This comment refers to an earlier version of this review and may be outdated.

      Carly Rae

      Thanks, a lot of helpful information here. I’m learning quick books for my new job, and Reading this article has given me a little more insight outside of the work area.

        This comment refers to an earlier version of this review and may be outdated.

        Neal m

        The only reason that I am giving this system one star is because there is nothing lower. DO NOT USE THIS SYSTEM. IT SUCKS. pin and paper is better, rock and stone are better. High school student can create a better interface and more stable system. THIS PROGRAM SUCKS!!!!!!!!!!!!!!

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          This comment refers to an earlier version of this review and may be outdated.

          Scott Brown

          Organization Name: Wire Nuts

          I would never recommend Quickbooks on line for anyone. We have been trying to learn and adjust to it for three years now. The hours and cost spent on the phone with Quickbooks, consulting with our accountant and spent on book keeping has cost us a small fortune. We have been using the desktop version since the late 90’s and thought that this is the way to go. It’s most certainly not. I cannot get back the time spent nor the money waisted trying to figure this out but you can learn from us and don’t go there. We will be switching back and happy to do so. I am so frustrated with this product that I am considering looking at new accounting software. One more thing, as the owner I should have full control of the books. I tried to delete an old invoice last night and couldn’t even do that, my accountant has to do it., like she’s not busy enough. Why do I have to pay her to delete an old invoice? Listen to me please!!!!! Don’t go there!!!

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          • Organization Name: Wire Nuts

          This comment refers to an earlier version of this review and may be outdated.

          Emily Emm

          Organization Name: Accounting Hawks

          So much informative content… Really Appreciated

          • Organization Name: Accounting Hawks

          This comment refers to an earlier version of this review and may be outdated.

          Chelsea Krause

          Hi Emily,

          We’re happy you found the review informative!

          Best wishes and happy accounting,

          -Chelsea Krause

            This comment refers to an earlier version of this review and may be outdated.

            Stephen Shearman

            Organization Name: Professional Touch Maintenance Services Ltd

            Just started using QBO as everything is going digital. I have used QB desktop for over 20 years and I have been using the 2015 version. I have had a lot of problems with QBO and after agree with all these negative reviews it is totally rubbish, unworkable, frustrating to use and slow. The Desktop version is so much easier and quicker. It flows with no errors.One thing Im glad about I kept the Desktop version up to date while using QBO. I have now gone back to the desktop version 2015, less stress and less time consuming. A more importantly no more headaches.STICK WITH YOUR DESKTOP VERSION AND WORK WITH LESS FRUSTRATION AND STRESS

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            • Organization Name: Professional Touch Maintenance Services Ltd

            This comment refers to an earlier version of this review and may be outdated.

            John Adame

            Organization Name: IT Support Specialists, Inc.

            My use of Quickbooks has given me a very mixed impression. The features and speed have been great on the stable systems I’ve setup, but for my clients that have experienced problems it has been very difficult. Support is professional and prompt, but solutions are not quick to obtain due to three issues. First, sometimes they are time consuming to implement, e.g. re-entering invoices. Second, sometimes they do not provide a solution. Third, time required to implement can result in days of down time where the entire system is unusable while being fixed.I came from the desktop environment and find the features online better, but the reduction in export options discouraging as I consider alternatives.

            3
            • Organization Name: IT Support Specialists, Inc.

            This comment refers to an earlier version of this review and may be outdated.

            Jean-Pierre Desjardins

            Organization Name: Pmetelecom

            Quickbooks online.unfinished product. you have to get yourself two series of check to be compatible for pay and accounting.Selling in canada but their format are not meeting Canadian Bank regulations.many errors and flaws everywherefrench version not working, always have to go in English to change something in settings.Multiple functions not working,syncing with bank regularly down.slow service and always saying not done yet, not syncing yet, not completed between that module and that module.very disapointed and time consumming.very inxepensive but not even worth what you pay.

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            • Organization Name: Pmetelecom

            This comment refers to an earlier version of this review and may be outdated.

            Trent

            This article will really misguide a small business owner. There is a clear Author bias here even though it might not be monetary or intentional. Their facebook page further supports this is not a 5 star product not even close (they carry 1 out of 5 stars there as well, read the stories they are well deserved.) All these comments here (250+), people taking time out to actually write them because they feel so strongly that this is a truly terrible product. Despite all these reviews and stories, despite all their facebook reviews further supporting this you ignore all this evidence and updated this review not too long ago to still give quickbooks online 5 stars. I guess facts and evidence don’t matter, I guess none of these experiences are weighted into what makes a 5 star product. Either that or your 5 star review is completely baseless and unfounded. Your own certified opinion out-weights everything and everyone else( I’m going to side with the Entrepreneurs on this one.) To disregard all these experiences from customers other than yourself is a complete disregard for what reviews should be. My subscription clients have been receiving system generated invoices for 9months+, every month they receive an invoice marked paid when the system charges their card. On Friday I found out that quickbooks was not actually charging their credit cards. For 9months+ it’s been providing cycle subscription billing, issuing invoices, marking them all paid, sending the proof of payment to the customers without actually charging their card. I just hung up with a senior personnel at Quickbooks online this morning that verified this (a true nightmare for me.) Since services have been rendered, I’m left to try and collect (thousands) and see which clients want to voluntarily pay for the last 9 months. It certainly doesn’t fall on to the customer, and the optics from the Quickbooks system everything looked to be working correctly. It absolutely alarming that I had a support agent (not once but twice 4 weeks apart) help setup these reoccurring charges because they are very important and setting them up was a confusing and terrible experience. I wanted to make sure I did them right after already experiencing failed processing and duplicate charges. There is no excuse to have this happen to these subscription charges when it was their own support care that set these subscriptions up. But according to this reviewer and article, real world issues with real business owners do not matter and apparently quickbooks is still a 5 star product.Insane.

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              This comment refers to an earlier version of this review and may be outdated.

              Chelsea Krause

              Hi Trent,

              I am sorry to hear that you’ve experienced issues with QuickBooks Online. I understand how incredibly frustrating that can be. I assure you that we do take customer reviews and opinions into consideration when writing our reviews; and while there are complaints about the software, there are also many satisfied users. We don’t claim QuickBooks Online is flawless, just that the value it does offer is some of the best on the market. In the coming months, we will be updating and publishing our rating system to help readers better understand how we determine a vendor’s rating.

              Until then,

              -Chelsea Krause

                This comment refers to an earlier version of this review and may be outdated.

                Rhiannon Tucker

                I am a long time QB desktop user. I signed up for QBO 1 year ago. I was very optimistic about QBO. I knew it would be different and an adjustment for me. It started out as expected. Learning curves, but I was getting the hang of it. As I got a few months in to the service my bill has slowly gone up every couple of months. The latest increase costing almost $100 more than when I signed up. QBO is not nearly as user friendly as Desktop. My last straw is an issue that came to me just yesterday. My accountant called and said he could not find the report (desktop offers) that tells him our total sales by state. He asked if on my end I could find that information. I could not. I contacted QBO support and they informed me there is no way to get that information. I now have to look at each individual job for the whole year, which is in the hundreds and write down which state it is in and then total it up. This should only take the better part of a day. I then asked about converting back to Desktop and was informed that it is a lengthy process and some of my information would be lost. 19 years in business and I have never been as frustrated as I am currently. I feel that QBO is holding me and my company books hostage. This is at the top of my list on the worst decision I have ever made.

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                  This comment refers to an earlier version of this review and may be outdated.

                  Karl Janzen

                  Organization Name: Empire

                  I am six weeks into using QBO having switched from Sage on my accountant’s advice. So far I am seriously regretting it. it’s not very intuitive and I am spending tons of hours trying to resolve issues (It’s Saturday night and I’m at work) and I’m really afraid of what a nightmare year end is going to be. I was told QBO was simple. It’s not! At this point I’m not sure whether it’s more work to carry on or to switch back to Sage.

                  • Organization Name: Empire

                  This comment refers to an earlier version of this review and may be outdated.

                  Brian Payne

                  Organization Name: Creative Metal Systems LLC

                  We have been using QB for a little over two years. For the most part, we’ve been satisfied with it. We do all of our invoicing from it. We’ve not had anyone use the pay now option until a couple of months ago. Two customers decided to use it. Both invoices combined are about $3200.00. No problem, rt. So we’ve been waiting for the money to be deposited into our bank account. After a month, we called QB customer services. This is where it goes bad. After countless hours on the phone and getting transferred from person to person to person to person, waiting for a call back four days later, not getting it then having to go thru the sam process again. Three weeks later, It was determined that the monies have been deposited into a bank account that was mysteriously attached to our QB account, which no one in this company is associated with. Again after many hour on hold, we are told to call the bank with the last four digits of the account, provided by QB, to see about what we need to do about getting our money, or to get the account information. Now I may not be the sharpest knife in the drawer, but how does QB expect an out of state bank that my company or any of my information not attached to it, is going to give me any information about it? Has anyone else had this happen to them? I’m not sure what the next step is. Maybe someone else has some advice. Help.

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                  • Organization Name: Creative Metal Systems LLC

                  This comment refers to an earlier version of this review and may be outdated.

                  Chelsea Krause

                  Hi Brian,

                  That is incredibly strange, and I am sorry to hear you’re having to deal with this. I haven’t heard of any instances like this from other customers. If any other readers have advice, please share here!

                  -Chelsea Krause

                    This comment refers to an earlier version of this review and may be outdated.

                    John Griffing

                    Organization Name: INTELESOFT FINANCIALS

                    We love QBO in all its iterations, except Self-employed, which is not upgradeable. We have been recommending and supporting QuickBooks Online solutions since its inception, so we are quite familiar with its feature set. We do take exception to one of Chelsea’s observations; we are not aware, in any iteration, of the Contact Management System to which she refers in her review. Her clarification would be greatly appreciated in this regard.

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                    • Organization Name: INTELESOFT FINANCIALS

                    This comment refers to an earlier version of this review and may be outdated.

                    Chelsea Krause

                    Hi John,

                    In this review, I’m referring to the ability to add and manage your contacts or customers in QuickBooks Online. This feature is found under Sales>Customers and allows users to record information about their customers, such as mailing address, contact information, opening balances, attachments, etc. This feature also allows users to easily view each customer’s history and send batch emails to contacts. I hope this helps clear things up.

                    Best wishes,

                    -Chelsea Krause

                      This comment refers to an earlier version of this review and may be outdated.

                      R Howard

                      Organization Name: DeltaBlue Pools

                      I went from QuickBooks online to desktop in 2016 (3) years ago because the on line was crap. I discovered today 3/7/19 that I had been paying $35.00 a month for three years for quick books on line (drafting my account). I thought my on line account was cancelled in 2016 when I went to the desk top version. Even though Quickbooks they knew I WAS NOT USING the on line version they would only go back 6 months and credit my account which means my credit was $210 instead of $1,260 (the amount over (3) years). They screwed me out of $1,050!!
                      Dude said it was company policy (6) months was the max they would credit any account. Oh, I just got my desk top annual renewal for $1,275.

                      • Organization Name: DeltaBlue Pools

                      This comment refers to an earlier version of this review and may be outdated.

                      John Brandon

                      Organization Name: AGE-u-cate Training Institute

                      We have been moving most of our apps to cloud based solutions as the industry heads more and more in that direction and for many good reasons. Cloud based gives us the ability to have our accounting system with us while we’re traveling, it allows multiple users from different parts of the country, and it ostensibly provides a high level of security and backup. That said, when we departed from Sage 50 desktop and began using QBO, it became apparent that Intuit was not interested in providing an online experience that came anywhere near the preciseness of any desktop version. QBO is essentially a dumbed down accounting system aimed primarily at independent business people like pet sitters, dog washers, electricians, and others who run their entire businesses on smart phones. If anyone doesn’t believe this, go to quickbooks.com and watch the video header that depicts this mentality. Further, when emailing invoices to customers, regardless what the invoice is being viewed on, it looks like a smartphone abbreviation of the invoice form we chose showing a big “Pay Now” button at the very top. Intuit wants people to pay using its payment service which is primarily Stripe. Paypal is also supported. Because of this desire to control payment method, Intuit doesn’t give us the ability to send invoices to customers looking like a real invoice. The same goes for purchase orders. When sending purchase orders to vendors, we don’t have any control over the formatting, heading titles, or other pertinent fields. Intuit does give a limited ability to rename Estimates we send to customers as Quotations. But the entire industry seems to lean toward the word Estimate. When we provide a quotation to a customer, it’s an exact amount for the work/products, not an estimate. Estimates are for businesses like body shops, landscapers, etc. The basic underpinning of QBO is solid, but at times very confusing about how to arrive at a particular entry. There is a lot of trial and error involved, but after investigating other cloud based accounting, it appears they’re all dumbing down for the smart phone generation. It’s sad to see smart phone convenience is overtaking sensible accounting. Pretty soon, we’ll all be relegated to paying each other with Venmo,

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                      • Organization Name: AGE-u-cate Training Institute

                      This comment refers to an earlier version of this review and may be outdated.

                      Renee Korb

                      Organization Name: Korb Consulting

                      QB Online may NOT be used by health care entities as it is NOT HIPAA compliant. Warnings need to be issued everywhere to protect healthcare information.

                      1
                      • Organization Name: Korb Consulting

                      This comment refers to an earlier version of this review and may be outdated.

                      Elaine

                      Organization Name: JDI

                      DON’T USE QUICKBOOKS ONLINE:Quickbooks support is GARBAGE….. We had 2 online accounts and only using one since 2016. i called to get a refund of one of the accounts. Management told me that since the accounts were set up not on the same day but 2 days apart they can’t refund us. But when I called support multiple times they couldn’t figure out what account we were. I will be telling EVERYONE THE ONLINE SOLUTION IS GARBAGE and they will charge you when their own internal support can’t figure it out but will take your money. Solution: DON’T WASTE $60.00 per month for online because they will take it from you. You should just by the BOX license one time and not get robbed!

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                      • Organization Name: JDI

                      This comment refers to an earlier version of this review and may be outdated.

                      beth

                      Organization Name: X out breast Cancer

                      If I could leave a negative I would. I have had issues for years, but once you start, they got you. They raise the prices constantly and their support staff is from India and DO NOT SPEAK VERY GOOD ENGLISH. I felt like I was explaining the program to them. They put you on hold forever. And, 2 times now I have shown them a computer “Glitch” as they wold say, and I have not gotten any credit, just sorry and refresh your system. I absolutely despise this company!!Get another program, you will be so much better off!!!

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                      • Organization Name: X out breast Cancer

                      This comment refers to an earlier version of this review and may be outdated.

                      david jackson

                      Organization Name: self employed

                      I run a small accountancy practice and some of my clients use QuickBooks online. As a QB Gold level ProAdvisor, I have used the online system for about 3 years. I find their system robust, their training generally excellent and their support terrible. I am actively persuading my QB clients to use other options.Over the last 6 months I have had a number of problems on various issues but particularly associated with QB subscriptions where I think I have been significantly overcharged. I have tried the support line 08081689530 plus the normal email support. My experience is that expertise is generally poor. Responses are often evasive, and either cannot or will not answer some queries. Unanswered case queries are regularly closed without agreement of the QB client. Customer queries can drag on for weeks. Complaints are regularly not addressed and there is no formal customer complaints procedure available. I have access to a UK Sales Account manager at QB. Over the last two years I have written 5 emails to this manager on various issues. I have not had a single response!Simply unacceptable by any standard. I would not recommend this company.

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                      • Organization Name: self employed

                      This comment refers to an earlier version of this review and may be outdated.

                      Charles Fell

                      Organization Name: CFI Mechanical

                      Quickbooks is a ransomware software. DO NOT fall for their monthly subscription because when you grow your company and outgrow QB, which you will, QB still makes you pay a monthly subscription to access your company file. You will need access to the file for State Tax & IRS audits that could go back 7 years and then you don’t have access to your file.

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                      • Organization Name: CFI Mechanical

                      This comment refers to an earlier version of this review and may be outdated.

                      Tim Fritzley

                      Organization Name: CMH

                      In mid January 2019 our QB online database suffered a major glitch. QBO techs said no worries they could roll us back, that is why you have a cloud based accounting system so it is easy to recover back to a known state. After 3 days of promises the techs told us they could not figure out what was wrong or roll us back to a stable state. They also told us this has been a known problem since October 2018 and they think it may take them another 2 to 3 months to figure it out and fix our data. I had to convert to another accounting system and transition all of my balances by hand. When I asked for a refund for the month I was told no. So QBO cost my firm 1,000s of dollars and they could not refund ~$60. And this is the premier small business accounting software. This is a joke company.

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                      • Organization Name: CMH

                      This comment refers to an earlier version of this review and may be outdated.

                      Michael McKee

                      Organization Name: McKeeCo.Net Consulting Services

                      We changed from annual to monthly billing and now Quickbooks has LOCKED US OUT OF OUR ACCOUNT AND A WEEK AFTER COMPLAINING TO THEM WE STILL CAN’T ENTER DATA OR CUT CHECKS. HOURS literally some 15 hours of screwing around with this and being on hold for HOURS ON END WITH NO APPARENT ESCALATION and the problem is still not resolved. All we want to do is pay our subscription fee. We got NO NOTIFICATION that payment was due, NO warning whatsoever until we were locked out. They already had our credit card information for the annual account. I went over that with the rep when we changed from Annual to Monthly billing, too. One rep said this problem was “one in a million” but that doesn’t help us any. WE CANNOT CONDUCT BUSINESS! I have spoken with reps every day for several days now and they all say they will escalate after many attempts to update the billing (always I have to prove all over again it’s a problem) but it seems no escalation ever happens. I don’t get promised calls back. I am talking to reps in other countries who seem to have zero connection to Intuit or ability to communicate with company personnel. This is COMPLETE CRAP. An insane loss of company productivity. I am going to FIRMLY dissuade my clients from using the online product in the future!!!

                      I have been a computer consultant for 30 years now. I have always been wary of using online services where your critical business interests are entirely in the hands of the online company, and now my worst fears have been realized.

                      • Organization Name: McKeeCo.Net Consulting Services

                      This comment refers to an earlier version of this review and may be outdated.

                      Tim

                      Organization Name: Tim's Computer Repair

                      I have been helping a customer of mine who owns a small business. Her accountant has moved her to QBO from her QB desktop edition. For months now we have been trying to correct print alignment issues. We have been on the phone many hours with QB support. We have gone through being sure we are using the latest Adobe Reader and also going through MS Edge as instructed by QB support tech. Every time we get the alignment right and checks are being printed perfectly for no reason the alignment will change and we have to go through the same alignment process again. This happens over and over and over. She is to the point now that she is going back to hand writing checks. QBO is supposed to save time and be convenient.

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                      • Organization Name: Tim's Computer Repair

                      This comment refers to an earlier version of this review and may be outdated.

                      Cassidy Gschwind

                      So, i paid for a contract which included 10 employees in the payroll. Suddenly today they decided their customers shouldn’t receive what they paid for and removed 9 of the 10 payroll users i had already paid for. Unbelievable…. what a scam. On top of that they state ” There will be no extra charge! Wow how kind of them…. they took 90% of what i’d paid for back and i don’t have to pay extra? sounds fair.

                      “We’re writing to let you know about a change to the number of employees included in your plan. On 4 March 2019, your payroll inclusions will change from 10 employees to 1 employee in your QuickBooks subscription.

                      What this means for you
                      There’s no extra charge if you’re on the Simple Start plan and pay 1 employee. You can always add more staff to your payroll for just $4 each per month. “

                        This comment refers to an earlier version of this review and may be outdated.

                        James Nordby

                        Organization Name: Reborn Audio/Video

                        While Quicken often makes me see red, the reality it is a necessary evil, especially if you have already started with some version of the software. I have used some form of Quickbooks since 1993. I now use Quickbooks Online. The most recent dabacle is that their automated tax table undates doesn’t work for Cash-Based accounting. In other words they don’t really support what they say they support. Worse, is that you can’t manually update the tax tables either – you have to recreate a new table. The other reality is that it is not expensive. To get the same features from another cloud based package (at least in my case) you have to get the add on and upgrade packages so it is about a wash. The time to change packages never seems to make sense financially. One more reality. Quickbooks does not care what you think. They change what they want without notice, often adding overhead to your process because of the change they make. They do not listen to a single thing you say. (I’ve been in business for 20 + years and I was in software for 10+ years). No matter what feedback you give them, you never hear back, they do not update their system in ways that would improve it or fix it. So, there are usually a way to work around, but really why does there need to be work arounds. Worse yet – they won’t even respond when you point it out. As for this review, an obvious conflict of interest somewhere – or we are just in an environment where everybody gets 5 stars (participation ribbons). Best case, just because of the customer service, they cannot get more than 4 starts. Because of the constant changes that kill productivity without benefit, they can’t get more than 3 stars, and because of known problems, unaddressed suggestions, and downright design errors (or math errors) and flagrant bugs, they can’t get a 2. They are so close to a 5 start rating, if they would just be a little better in a few things. As it is, they are a necessary evil.

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                        • Organization Name: Reborn Audio/Video

                        This comment refers to an earlier version of this review and may be outdated.

                        Chelsea Krause

                        Hi James,

                        Thank you for sharing your experience with us. We understand that QuickBooks Online’s customer support is lacking, and we make no mystery about that in our review. However, we believe that the pros outweigh the cons for most businesses and that the software still has a lot to offer in terms of accounting, features, and integrations, despite its poor customer support.

                        There’s no conflict of interest — we tell it as we see it. We don’t get paid to give Intuit positive reviews. We revisit this review regularly to ensure it is accurate and fair, and in the past, we’ve lowered QBO’s rating until the company addressed certain software issues. You can read more about how our company makes money here.

                        That being said, we still appreciate your input and do take customer experience into account when updating our reviews.

                        Best wishes,

                        -Chelsea Krause

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                          CHRIS AU

                          Been with QB since 2004, stuck with them as a desktop software which finally worked well after 2006. But the Cloud QBO is an ****unmitigated disaster **** first of all there were numerous dipslay errors now fixed. But the main thing is in January 2019 I found an ***accounting error *** in the P&L. It is posting Foreign currency units (in this case EUROs) and summing them as AUD. Ie. amount is 170 EURO (convertting to around 270 AUD) and inbP&L is reported as 170 AUD. 100 error. It’s not the first time there have been weird MATH errors they told me it a was a display glitch previously on bank errors. But this time I manually checked it AND screenshotted it. This is NOT good enough. Forget features. Get the MATH right. This is a-count-ting. I have programmed an accounting system and have about 18 years in data platforms. Can tell you the sloppy (probably outsourced) programmers have taken the wrong SQL field in the P&L. If you can’t trust a P&L???

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                            Ethan Forns

                            Organization Name: Total Home Builder LLC

                            Quickbooks is horrid! If you decide to use QB, just know that you will be stuck on their monthly fee program or forced to upgrade almost annually. They turn off features of your software to force you to upgrade. I download my bank transactions, then import them into QB. Not anymore, they turned that feature off on my software(my bad for upgrading). So now if I want to use one of many crititcal features that I paid for upfront for a lifetime I need to by another copy of QB. It would be like a car dealer selling you a car on a 3 yr lease, but after 2 years, it will no longer turn, it still works, but is useless. Count me in on any class action lawsuits.

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                            • Organization Name: Total Home Builder LLC

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                            Steve

                            Organization Name: Facet Design Studio

                            This is a glowing review that I can only assume Chelsey was well compensated for or she has never actually used the app. “Cons -buggy” that doesn’t even begin to describe the “cons”. The app simply doesn’t work. Avoid it at all costs or it will cost you dearly. I am not exaggerating. We are 4 months in and have yet to be able to produce a single invoice. We’ve had hours and hours on the phone with support (that’s an entirely other issue) and we have to use Excel because QBO is so bad. And Support, well…you aren’t even going to believe me if I tell you… you call, you get the 1st tier person and describe the problem with them for an hour while they attempt to help. They say they will get a second tier support person, they do…so, you talk to the 1st tier, the first tier is chatting (you can hear the typing) with the 2nd tier, the second tier is in control of the mouse, the first tier describes what is being chatted to them, you speak to the first tier, they chat what you say to the 2nd tier…like a cruel game of broken telephone-charades with one person controlling a pointer, one person (you) controlling the mouse that is actually able to do things and one person ON THE PHONE talking to to you and chatting remotely to the person with knowledge . Then, 3 hours later you have to go to a meeting…so, they call you back at a scheduled time – only, they don’t. You call back. You explain that you just need a 2nd tier support person. They INSIST on hearing about the problem and trying to help for an hour AGAIN. Then, you start the game of broken telephone-charades…oh, I forgot to mention, the first person didn’t make any notes on the 3 hours convo from the day before. Not kidding. 2.5 hours later, gotta go. Next day, call in again. I feel terrible to say this but at this point I was nearly yelling at them. I need cashflow. I just spent the last month transferring all my bookkeeping info to this account. 2.5 hours later, someone will call me back. And they do. 2 hours later, someone will call me back. And, FINALLY, a manager calls. “So, which service ticket are we looking at” he says. “Which service ticket?” “Yeah, you have 4 service tickets…” “No, no, no…there should only be 1!” That was October. It’s January and it’s still not working. If I got into the details, you’d never finish reading. FOR REAL!!! This happened.

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                            • Organization Name: Facet Design Studio

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                            Chelsea Krause

                            Hi Steve,

                            I’m sorry to hear that you’ve had a poor experience with QuickBooks Online, and I completely understand how frustrating QuickBooks Online’s customer service can be. I have used this software extensively and have also been put on hold for long wait times. I’ve even had issues go unresolved for weeks as I make clear in this review.

                            I do not get paid to write a good review of QuickBooks Online (in fact, last year we lowered the review’s rating until the company corrected some serious navigational issues and bugs). QBO receives a good review because, despite its faults, it has a lot to offer in terms of accounting, features, and integrations. We regularly revisit and retest this software to ensure that this review is accurate. We appreciate your feedback and do take the company’s poor customer support and user experiences into consideration.

                            I have never run into any trouble sending invoices with the software in any of the many times I’ve used it. If you’re still having this issue, send it our way and I’ll see if we can help. Or if you would rather switch to a different software program, we can help recommend one with better customer support.

                            Best wishes,

                            -Chelsea Krause

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                              Steve

                              Organization Name: Facet

                              Hi Chelsey, thanks for your response. I have to say that it’s a bold move to respond to any of these comments.

                              I still believe the rating is inflated. This may be true for all your reviews, not sure.

                              I can say that my bookkeeper appreciates some of the accounting functions; one of the reasons we started using it.

                              You’ve mentioned “serious navigational issues” and there are numerous reports of countless other flaws. I’m trying to understand how everything that has been raised has such a small impact on the rating that it’s not even perceptible. I’m assuming your 5 STAR rating is out of 5 STARS or 100% or perfect or having no flaws. Am I missing something? Can you honestly say that this app has no flaws?

                              Just two weeks ago I went to access support using the icon on the top right of the screen (as far as I know it’s the only way) and the support page wasn’t even accessible and said to come back later. I mean, for real?

                              I also don’t understand your comments saying that the software is good compared to other alternatives. This may be true and that could be demonstrated with one app getting 3 STARS and the other getting 2 STARS. Comparatively, one is better but neither are perfect.

                              Currently, I’m running 3 separate spreadsheets to track project AP’s and AR’s (plus all the separate spreadsheets for each staff on a weekly basis and every project on a monthly basis – adds up to hundreds of spreadsheets). And paying for the 5 STAR app that is supposed to be doing all this for me. That’s the point, isn’t it? Not to have spreadsheets to track everything and invoice from…

                              I’ve spoken to a number of people now after realizing that these issues weren’t just my ineptitude but actual flaws in the app. A surprisingly high number of people are using this app and I haven’t found a single person that uses the invoicing function the way it is described/illustrated/advertised/sold by QBO – so easy, just click here and here like the picture and you’re done. It simply doesn’t work.

                              To prove that I’m not completely inept; for expenses, I’ve recently created a monthly spreadsheet that takes all the staff’s expenses for the month (that are in separate weekly spreadsheets) it automatically sorts all the reimbursable expenses to staff and all the billable expenses to clients broken down by projects and type of expense. Can you show me how to get an invoice that tallies up all the expenses in a single clean line by expense type? Or how about getting it to tally up all the billable hours by service or rate? These are simple functions, in my mind.

                              Don’t even get me started on tracking the expenses in some sort of manageable way. Or getting the invoice to show what an expense is for. Client’s won’t accept an invoice that simply says “Billable Expenses” with a list of charges and no reference to what they are for. I did find a way to entre expenses in a way that I can see what they are for when I look at Unbilled Time and Expenses for when I copy the info over to my spreadsheet.

                              No wonder accountants and bookkeepers love this software, they don’t have to do anything at the end of the year. But what about the people who actually use it on a regular basis.

                              Oh man…I could go on.

                              • Organization Name: Facet

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                              Chelsea Krause

                              Hi Steve,

                              We stand behind our belief that QuickBooks Online offers strong value to users. In the coming months, we will be updating and publishing our rating system to help readers better understand how we determine a vendor’s rating.

                              Until then,

                              -Chelsea Krause

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                                Scott Brown

                                Organization Name: Wire Nuts

                                I agree 100% with Steve. Quickbooks on line should get a negative raising. It only gets a 5 star rating if you read about it. Once you use it you change your tune.

                                • Organization Name: Wire Nuts

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                                Michael Smith

                                Organization Name: Dan Foster CPA

                                The QuickBooks Online app for Windows and Mac brings the power of the cloud to the desktop. QuickBooks Online organizes your financial information all in one place. I use QuickBooks basically everyday and have been since 2008. QuickBooks will also help you pay your bills when they’re due.

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                                • Organization Name: Dan Foster CPA

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                                Sharon Lindsay

                                Organization Name: D.H. MacLeod Plumbing & Heatin

                                Not sure how you rated this program a five. The forms, the feeds, & the customer format set-up are not user-friendly. Transferring from the desktop version to the online version is a nightmare. The help ? section is basically a format for users to vent their frustrations. There is no clear direction or user instruction available.

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                                • Organization Name: D.H. MacLeod Plumbing & Heatin

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                                Amy Popelka

                                Their own system has been broken for two months with no real timeline of when it will be working. Their solution was to type all my receipts on my phone with my thumbs. Customer service was rude and unhelpful. They had less knowledge on the program than I did. Never want to talk to them again.

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                                  John Scott

                                  Pure hype and marketing shtick. Both the article and QuickBooks itself. I used to love QuickBooks and found it easy to get around in. QuickBooks Online? No, uh-uh. If you actually run a business, you wouldn’t even think of going over one or two stars. To give some context, I’ve been materially involved in running a small business since 1993 with only two small breaks. I’ve designed and written simple accounting packages myself (too bad they’re really old and dated now), and I’m generally thought of as a very intelligent and capable person. Running QuickBooks SHOULD be easy for me, right?Get paid Quicker? Absolute BS. 5-7 business days for some reason turns out to be 14 real days from the time the customer pays. There is no way you can do the math with the business days versus calendar days and justify it.The automatic categorization and application of bank transactions causes nothing but problems. I just spent an hour trying to make a simple payment via credit card from a customer attach to the correct accounts. It automatically assigns the customer as the “Payee”!Now, when I look at reports, the fees deducted for their payment are in QuickBooks twice but I can only find them once in the system. The payment shows as paid, but then when you go to deposits it’s not paid and will hit your bank today. Problem is, it’s reflected in the bank balance and won’t reflect in QB, regardless of my efforts to delete, reenter, etc.The menu is as non-intuitive as I’ve seen (that’s ironic, Intuit). Handling simple things like owner draw is like pulling teeth.No, 2 stars for this pile of rubbish is too much. After I pull my transactions out via export later, I will terminate my account. This was a bad mistake. If you want “Crap in a pretty box,” QuickBooks Online is for you.

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                                    Lori

                                    Organization Name: Key Accounting Solutions

                                    QB Online is the worst and most user UN-friendly program I have ever used. I love the desktop version, but the online version is crap. It has the worst and most frustrating payroll system ever. You are unable to amend anything when doing a pay cheque, and if anything is different from the previous month, good luck being able to fix and/or change anything. I don’t think I have found anything that I like in this program. If it wasn’t for some clients using it, I would never use this program, and I highly recommend anyone to NOT purchase this. Go to the desktop version – it at least is user friendly and easy to navigate. Why they would make the online program the way they did is beyond me.

                                    • Organization Name: Key Accounting Solutions

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                                    Steve

                                    Organization Name: Facet Design Studio

                                    I completely agree. Although, I haven’t gotten to payroll yet cause we can’t even get out an invoice. Still using Excel. Do you have something that you would recommend?

                                    • Organization Name: Facet Design Studio

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                                    Jo Bryant

                                    Organization Name: Bryant's Bookkeeping Services Pty Ltd

                                    Xero. It works, it reports correct figures, they have customer service.
                                    I am with everyone here that has complained about the bugs & lack of customer service. I discovered (by accident) last week that the Sales figure on the QBO Dashboard is incorrect, QBO advised they have known about the error for some time & that they are not fixing it. Appalling.

                                    • Organization Name: Bryant's Bookkeeping Services Pty Ltd

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                                    LeAnn Evoniuk

                                    Organization Name: Rocca Bella Olive Orchards

                                    It’s the dumbest software ever. We swiched/cancelled after a month. I thought it was me. The accountant with 25 years of expereince. As if they consulted Art majors for input. Stupid, stupid

                                    • Organization Name: Rocca Bella Olive Orchards

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                                    linda white

                                    Organization Name: Evolutionary Recovery & Psychotherapy, LLC

                                    As an intuit customer for over 30years switching ot QB Online was the worst business decision I have made. The program although marketed as an accounting program is staffed by IT and engineers who have no accounting background. Although they address the multiple technical errors within the system they also create accounting nightmares. An accountant is then needed to correct the accounting errors adding professional costs to the monthly fees which continue to arise. If you downgrade you automatically lose access to any services even if payment has been made to the end of the billing cycle at the higher access. Currently trying to get out of the system as there is no support staff sensitive to the importance of maintaining the integrity of the accounting data being transferred to another – even though it may be to an Intuit desktop program. It is surprisingly that there have not been major lawsuits against the company for this program. In high need of customer support to transfer to a desktop and have been unsuccessful in achieving this support. Highly recommend staying away from this program if you are in business and care about your accounting.

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                                    • Organization Name: Evolutionary Recovery & Psychotherapy, LLC

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                                    Monica Grays

                                    Organization Name: Grays cleaning service

                                    The ach direct pay on an invoice takes a ridiculous amount of time befor you see it in your bank account. There is no reason for it to take that long. I will never use it again! There is nothing they can tell me to excuse it.

                                    I love the rest of what QB has to offer. However, small business relies on prompt payment. Which is really why qb should offer the option, otherwise what incentive is there to have clients pay the invoice through ach transfer. Payment is quicker through snail mail.

                                    Monica Grays
                                    Grays cleaning service
                                    Wa

                                    • Organization Name: Grays cleaning service

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                                    Patrick Mahoney

                                    Organization Name: Mike's Auto Parts

                                    I think I am going to like Quickbooks Online once I get everything working.It is the setup that is downright very bad and wastes a lot of time.Today I blew a cork I agreed to accept payment through QuickBooks Merchant services. The application process went well and got approved in minutes.The issue is that the link to complete the link and setup of QuickBooks Online Plus with the payroll ad on take a back end engineer to tweek things so the Payroll and Merchant Services will work together on my account.The list goes on but I don’t have time to write about the very rocky journey getting QuickBooks Online Plus set up.

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                                    • Organization Name: Mike's Auto Parts

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                                    Paul Martin

                                    Organization Name: Growing Earth Tree Care

                                    Overall, QB is good. However, one thing that is really annoying when paying payroll taxes is the one day delay when compared to filing with the IRS directly. Since this is all being done electronically, it should be taking no longer to do it through QB. I suspect they are putting the money in a sweep account and making money on your money. This delay has cost us in penalties/fines from the IRS. Not right.

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                                    • Organization Name: Growing Earth Tree Care

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                                    rich mckim

                                    Organization Name: Norcal Industrial Laundry Systems

                                    I have been using quickbooks online for several months now. I dont usually take the time to review something unless I am very disappointed with it… and I am very disappointed with the online model. One of the main reasons is all of my information such as customer contact information did not transfer over properly from the standard quickbooks verson I had on my PC… It takes me hours and hours to update all of my mistransferred information… and even then it is not an easy process. I am very disappointed with quickbooks online and if i was not already locked into it with a huge time investment I would cut and run.

                                    • Organization Name: Norcal Industrial Laundry Systems

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                                    James

                                    Organization Name: 247quickbookshelp

                                    Very nicely written article on QuickBooks.

                                    QuickBooks is a vast accounting software and it is gaining popularity from last two years among the small and medium size business owners.

                                    • Organization Name: 247quickbookshelp

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                                    Rosalee Shorter

                                    Organization Name: RS Aesthetics

                                    QB capital is a racket. I paid off their loan in less than 1 1/2 months and then needed another for working capital. They denied even though after 2 1/2 years of business my projected gross is over $600,000 and I have 6 employees. Already at $450,000 in in the 3rd quarter. They stated cash flow as the issue, no sh*t isn’t that the problem with running a fast growing small business? Don’t bother!!

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                                    • Organization Name: RS Aesthetics

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                                    Janka Pevala

                                    Organization Name: Enviropaving

                                    Unbelievable customer service, just to get the basic information about already registered QuickBooks Pro and upgrade to newer version took 45 minutes!!! One star for that, I was finally able to talk to human being, which at the end, didn’t help at all.

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                                    • Organization Name: Enviropaving

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                                    Tim Woodward

                                    I switched from QB desktop to QB online so that my partners could review the books. In my opinion, QB online is HORRIBLE. The data doesn’t transfer well and the procedures for doing operations is harder. There seems to be a lot of bugs in the online version. As far as the purchasing of this, I was offered a annual fee of $240 for the PLUS version which I charged to my credit card. However, they started charging me $39.95 per month. When I called about it, I was told that they didn’t know where the $240 number came from and it was now $387. Since they had to change my 2014 Desktop version to 2018, they said if I cancelled Online, I would have to buy the 2018 Desktop. Is this extortion?
                                    Well, I have the online version long enough to look for other options. Maybe SAGE? Anyone else have a product they know of?

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                                      Denise

                                      Organization Name: New Jersey Singles

                                      I spent 3.5 hours trying to find out why they were billing me for a company that was shut down in 2011 and how they got my credit card info!!! You would not believe the run around and then I was told that their computer froze! Really?? When I finally did get to speak to a customer service rep who was helpful, it took her 2 hours to track it down but still did not have an answer. It is the biggest scam for the worst program. I have been with the for 18 years and switching to the online version was the biggest mistake I ever made. An accounting company that doesn’t even have a grip on their own accounting!!

                                      • Organization Name: New Jersey Singles

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                                      Patricia C Claassen

                                      Organization Name: Patricia Claassen

                                      QuickBooks was not only super difficult to use I finally cancelled a year ago and found myself being billed for it a year later. When I called to complain they claimed they say they were not the ones billing it must be my third party agency. I did not have a third party but bought it direct from the website. Now having wasted hours trying to figure this out… I say to you new buyers beware of their monthly billing and check all your email/credit card statements carefully.

                                      • Organization Name: Patricia Claassen

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                                      Bonnie teVelde

                                      Organization Name: teVelde Music

                                      Merchant maverick is obviously not changing their star counter on reviews for quickbooks online. That speaks volumes about the real sponsor of this site. Quickbooks online salespeople regularly lie about the benefits of the online version, and tell you that all of the data will seamlessly transfer over to the online version. IT DOES NOT. All payroll data is gone, and must be manually re-entered into the system. That is a big deal. Don’t make the switch, and don’t read the 5 stars at the top of this “review” site. They obviously do not reflect the real reviews you read below. I can’t imagine that quickbooks online gets any more than one star.

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                                      • Organization Name: teVelde Music

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Jessica Dinsmore

                                      Hi Bonnie,

                                      Thanks for your feedback! I’m sorry you have had a poor experience with QBO, we never like hearing that, but receiving feedback like yours is really valuable information. We do update this review regularly to ensure it’s as accurate as possible. A few months back we actually dropped their rating until they fixed some issues, so rest assured, we hear you. Also, to address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. Thanks again for writing, and best of luck to you!

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                                        Patrick Mahoney

                                        Organization Name: Mike's Auto Parts

                                        You are correct that their payroll conversion is terrible.

                                        I was lucky to get my payroll issue escalated to someone who understands payroll.

                                        I would only recommend changing payroll at the begging of a new year.

                                        • Organization Name: Mike's Auto Parts

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Amy Toler

                                        Organization Name: The Korner

                                        Holy cow it couldn’t be worse if they tried. So confusing and hard to navigate. Very slow and the computer app is worse! They have me in a bad bind because I switched to a Mac and they don’t offer a desktop version so I’m going to switch to another software. Don’t waste your money on this crap! Also, they charged me $19 per month for payroll + $2 per employee per month!!!! They did not disclose the additional $2 per employee, which is awful!

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                                        • Organization Name: The Korner

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                                        Robert Denning

                                        Organization Name: Immense Imagery

                                        Shocking services, totally holding us hostage, and the repeated glitches have cost my company thousands of dollars over the last 12 months, They’re now trying to collect my client’s credit card information yet not allow me to take payments online?!!!!! I wouldn’t even recommend QuickBooks for my most fierce competitor. I understand they’ve been the industry leader so far but for now, if you value your time, blood pressure levels and general happiness NO NOT use their service.

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                                        • Organization Name: Immense Imagery

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                                        Jim Hosick

                                        Organization Name: Landmark Environmental Group

                                        We have not been able to access our Quickbooks for 7 days due to a bug. We have phoned in 4 separate times but the ‘fix’ that technical support gives never takes and we again cannot get access to our files. Now that we are bumped up to a Level 2 review, support staff dont call when they say they are going to and our typical wait times on hold are 3-4 hours. I have read reviews to say that Quickbooks products and support is improving but that is certainly not our experience.

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                                        • Organization Name: Landmark Environmental Group

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                                        Nichole

                                        Organization Name: Bob's Trucking

                                        HORRIBLE! Do not get QBO!! I closed out my desktop version the end of 2017 and moved over to QBO in January 2018. I had nothing but issues. I did not take the switch lightly as I asked countless questions. Even after switching to Online, I called in to walk through step-by-step processes in getting my file uploaded. I noticed issues immediately after and brought them up. They could not fix it for me as it was a programming error that they were having issues with. I had to manually go through and delete employees and then re-add them in one-by-one to get payroll to work. I noticed more issues a week later. I spent three months working with them, constantly on the phone with them and emailing them. I kept getting told I would be contacted within 24 hours and then no one would contact me so I would have to call again. So not only did their product fall flat on its’ face, their customer service and IT was horrible. They finally “fixed” my QBO in April- the issue was most definitely not fixed and they messed up a bunch of other things as well. I finally threw in the towel and asked for my money back. (Mind you, I could not use QuickBooks during this time). I got a very cold and sarcastic “sorry, not our problem”. PLEASE, save your time and money..

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                                        • Organization Name: Bob's Trucking

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                                        wally do

                                        Organization Name: Aquarium Drygoods Wholesaler

                                        PLEASE READ, WILL SAVE YOU THOUSANDS OF HOURS of hard work and eventually you will LEAVE this invoice/billing ecosystem!!- Utter nightmare from the start- Buggy and slow- Smart device APP crashes during every use, always slow if it works- high fees and lots of them- up to 15% refund fee chargesFinal straw: Our client paid for a $5k invoice by mistake, within 5 minutes we caught the mistake and issued a refund. Quickbooks wanted $200 in fees for a mistake transaction that was caught it 5 mins and was not even processed. Called customer service, they said they can’t do anything even though it wasn’t processed. Had to call back the following week. Called back the following week, the transaction was cancelled but QB went ahead and charged the fee to the account and we needed to dispute it. Hours over the phone passed, they said they’ll credit us back in 2 weeks. Now we have to wait 2 weeks and make sure that they’ll follow through. We’ve compromised too much just to stay in the ecosystem. Done with them

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                                        • Organization Name: Aquarium Drygoods Wholesaler

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                                        Dawn

                                        Organization Name: Coffee Crafters

                                        I wouldn’t recommend this to any small business.Problems unresolved with no solution in sight.Master Administrator can not be changed without password. Our master admin was terminated-left on not good terms. I called QB help and they said to bad it would take 10-12 days. I explained this is for the safety of the company they said “get a court order”Now that is what I call catering to businesses!!! NOTPurchase order form has no quantity boxHome page can not be customizedDefault chart of accounts can not be removed, renamed or made inactive.Tech support has none or minimal knowledge of program – just gives you the answers leave a comment in the feedback box.There are plenty of other software programs for businesses to purchase. Save yourself the headache.

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                                        • Organization Name: Coffee Crafters

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                                        Marnie

                                        Organization Name: CPA

                                        I’m a CPA and I cringe when clients tell me they’re using QBO. I have NEVER seen a software this bad. Glitchy and horrendous support. It’s gotten so bad that we now refuse to work with clients who use QBO. That’s right – we tell them to find another accountant because this software is so bad that we can’t work with it. We’d rather lose business than try to deal with the nightmare that is this software. DO NOT USE. There are many other good softwares out there (Sage is great) or just use a spreadsheet if you’re doing your own bookkeeping. This will not save you time or money in the long run. BTW, who runs this website? Is it owned by QB? The ‘review’ seems a little too glowing based on the actual users comments.

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                                        • Organization Name: CPA

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                                        Chelsea Krause

                                        Hi Marnie,

                                        We appreciate your input. I understand your frustrations with QuickBooks Online. In our review, we explain that we also find the software buggy and that the software has several significant shortcomings including navigational difficulties, glitches, limited users, and steep pricing. We also make no secret that we prefer software like Xero over QuickBooks Online which you can see in our Xero Vs. QuickBooks Online post.

                                        We acknowledge that there are many negative user comments regarding QBO as well; however, there are also many positive customer reviews from QBO users and there’s the effect of negativity bias to consider. To answer your question, we are not owned by QuickBooks. We pride ourselves on writing honest, unbiased software reviews and we update our reviews regularly to ensure that they are as fair and accurate as possible. You can read more about how we make money here.

                                        Best wishes,

                                        – Chelsea Krause

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                                          Michael Ross

                                          Organization Name: M.D. Ross Consulting

                                          I can not connect my account and can’t get anyone to assist. I have text and email several times. All get in return is email stating they know of my issues and working on it. Its been a week! I am on hold now what was suppose to be 9 min ant its been over 30. This is unacceptable

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                                          • Organization Name: M.D. Ross Consulting

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                                          Joe Stetz

                                          Organization Name: Gold Coast investigations

                                          Nothing but glitches and excuses… our engineers are aware of the problem… total waste of my time, cant do payroll cant align checks cant enter all areas on invoices…. yes ive cleared browers, used different browsers etc etc etc…

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                                          • Organization Name: Gold Coast investigations

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                                          Ric

                                          Organization Name: Optigraf USA

                                          I am so disappointed in Intuit’s Quickbooks. I have been with Quickbooks over 20 yrs and have been a happy customer. Until the past 4 days!I have been using “Intuit’s Quickbooks Online Back-up” for about 15 years. I have been paying $149.95 every year for 25MGs of back-up storage. Now I know this is considered, “not a good deal”. By comparison to other products on the market today. For example, Backblaze costs $50 a year and offers “unlimited” storage. But I was satisfied with the service, so I paid more.Suddenly I went to back-up my files, same as I have done for the past 15 years, and there is an error message. So I called Intuit’s support. Support is overseas with no option to reach service stateside. I spent the next three days on the phone with different techs,(some hard to understand) all taking control of my computer but never being able to fix the problem.All the while , I was being told how old my service was. Remember, I get an invoice, to renew, every year, with no mention to upgrade. Intuit is very quick and happy to take my $149.95 every year.Intuit is much more interested in collecting your money for upgrades and services and does not care about customer satisfaction.This is typical of large corporations only focusing on the bottom line profits.Very disappointing Intuit!

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                                          • Organization Name: Optigraf USA

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                                          Glenn Kupsch

                                          Organization Name: Dynamic Strategies

                                          4-23-18: Paid for Enterprise support last March 2017. for $2200. Was also paying $29.95 for Monthly Support Service. This was for customers on a version of Quickbooks that was older than 3 years. The Enterprise support brought us to a current version. Fast forward to April 2018. When I asked about the $29.95 and what that was for, they told me. I then said, you charged me $2200 for support and double charged for support in the $29.95 charges. He said it was MY responsibility to stop these charges. I received Zero customer support on this issue, just said that is what we have to live with. -Planning to move away from QB

                                          • Organization Name: Dynamic Strategies

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                                          Carmen

                                          Organization Name: Carmen George Wedding, LLC

                                          QuickBooks Online is a mess. Their customer service folks are segregated in their understanding of the product so I was bounced around a lot. They tell you to go to a Intuit, the credit card processor, and manually match your payments in Quickbooks.

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                                          • Organization Name: Carmen George Wedding, LLC

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                                          DANIEL CARLSON

                                          Quickbooks is a horrible corporation with horrible support and horrible software. They claim the old software is out of support and yet they continue to send updates that take away features from the product, but refust to provide support when their updates cause problems. The only answer they have is that you need to upgrade. It should be illegal what they are doing but because they are such a massive company nobody is able to prosecute them. Intuit needs to be shutdown as a company and all the money they have should be distributed to the poor folks who have purchased their software!

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                                            jayakumar

                                            Organization Name: JDS INDUSTRY

                                            ITS VERY WORST SITE, WHICH I EVER USED. NO RESPONSE, NOT AN SINGLE RESPONSE FROM THEIR SIDE.REALLY I HATE QUICK BOOKS. ITS TOTALLY WASTE OF TIME USING THIS.

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                                            • Organization Name: JDS INDUSTRY

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                                            Jeanette

                                            Organization Name: Needle Rush Point Owners Association

                                            Horrible! DO NOT USE THIS PRODUCT!!!!! The report functions fail constantly. In order to process and verify 1099 forms I had to run three separate reports, drop them into excel, and combine them to match the 1099 Report produced by the software. This is 2/28/18 — 3:50 p.m.. At 10:00 a.m. yesterday morning I was locked out of my accounting due to an internal server failure by QB. I have spent over 4 hours on multiple calls with tech support to get this resolved. All they can say is “I’m sorry, we are working on it.” That is completely useless. It is the last day of the month and I cannot close my books. My payroll is also due today so my staff is not getting paid. STAY AWAY FROM THIS PRODUCT!!!!!!!!!!!!!!!!!!!!

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                                            • Organization Name: Needle Rush Point Owners Association

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                                            Tasha

                                            This has been the worst customer experience I have ever had. Every time I call there is at least an hour wait. It’s been unbelievably bad and I am changing.

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                                              Deborah Novak

                                              Organization Name: Axion

                                              QB online is terrible. They lost all the current payment methhods for reocurring and apparently reset the mess up to a date over month old. Charging clients with old card numbers, charging clients that have been canceled, changing card data so several transactions a day are declined becausing they are being processed with the wrong card number. The fix offered is add every client in as a new one and merge the old with it. This means reaching out to every client to recapture the current payment method. This is costing many dollars, several man hours labor and embarassment to our company. Terrible problem resolution and QB does not inform you of what they are doing to correct the errors they cause.

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                                              • Organization Name: Axion

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                                              Mel Orecklin

                                              Organization Name: MNP LLP

                                              I am using the Accountant’s version and this may be the reason that my experience with support is so different from others who have commented.QBO has the best support that I have ever experienced in the 30+ years I have been a user of software. I have had many reasons to call and it has averaged two calls a day over the past two months. I have only had to wait once and that was for just a few minutes.Support for Accountants is free and the staff encourage questions. They want to make sure I am satisfied. They do no hurry me along to get me off the line. Suppor is 6 out of 5.I agree with the comments on navigation and I don’t understand why Intuit have taken the approach when the desktop version (QBD) is so logical. The refresh rate is acceptable but not instantaneous as it is with QBD, but I can live with it. My biggest beef. Search doesn’t always search properly. You would think that a search for 200.23 would work and list any transaction that included the dollar value 200.23.. It doesn’t, so I’m left wondering if there was a translation for $200.23. Note. I am using the Canadian version of QBO which has differences from the US version. For example, there are many more apps which work with the US version that there are apps with the Canadian version. Overall, lots of glitches and questions. That you Intuit for the excellent tech support. I’d be dead without it.

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                                              • Organization Name: MNP LLP

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                                              The Quickbooks Team

                                              Thanks for all your support! Quick tip on the search. When looking for amounts use the “$” symbol, or try out the advanced search for tons more options.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Roxanne

                                                Organization Name: John Flanders Internet Consulting

                                                I see you have time to answer a positive review. It is more important to address the significant problems your company has with support. Outrageous wait times on the phone, which, by the way, is the only path to support. A company that makes as much money as yours should have immediate support for the licensees of this software. Wake up and offer the support deserved when paying an outrageous amount of money for software that breaks at the drop of a hat.

                                                • Organization Name: John Flanders Internet Consulting

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                                                Calvin Roi

                                                Organization Name: Dell Support

                                                such a nice blog you have shared. thanks for sharing it

                                                • Organization Name: Dell Support

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Chelsea Krause

                                                You’re welcome! I’m glad you found the review helpful.

                                                Best wishes,

                                                -Chelsea Krause

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                                                  Brian

                                                  I have been using the QB online for over a year now for a few of my clients. I am disappointed. The latest fiasco is the banking info will not update for one of my clients since about the middle of December. Now we are at year end and two calls in to QB support (5 hours) and it is still not fixed. I think I will need to take all of the other clients off the online version and back to the desktop version.

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                                                    Liz Quinlan

                                                    Quickbooks on line does not compare to the old version. It is buggy and jumpy, things disappear constantly.
                                                    The report option is nothing compared to the offline version. I wish we never switched.
                                                    They are constantly tweaking things and it is not usually for the better. I always praised Quickbooks to other people, now I tell them to stay away from the online version.

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                                                      Paul

                                                      DO NOT USE!!!! quickbooks online is the MOST buggy software i have used and it has cost my business may to much. you have been warned.

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                                                        The QuickBooks Team

                                                        As we change to keep up with a constantly moving technical world we sometimes have a couple hiccups along the way. Reporting any and all issue you come across helps us fix them for good! For help you can either call us or visit our community site at https://community.intuit.com.

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                                                          Deborah Novak

                                                          Keeping the issues secret and not informing the client you have messed with the credit card numbers by reverting back to data that is old is not good business. Trying to put the blame on the user after they spend 3 hours on the phone is not good business either. Second time around spent almost 3 hours for the rep to try to tell me about programming and they are working on it is not good bussines. Paying a company such as QB to then cost me revenue, man hours and the embarassment of having to contact each client for payment methods due to a QB programming issues is also not good business.

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                                                            Stephen J Isenberg

                                                            Beware!!!!! There were numbers not adding up in my QB client accounts so I called QB tech support. After getting connected to my system they said that there was a glitch in their online program and that I would have to pay them $395 to get it fixed. What! I have to pay them to fix a glitch in their program. What a scam. Produce faulty software and then tell you paying customers they have to pay to fix it.

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                                                              JR

                                                              Absolutely frustrated. Merchant services has cost me 10’s of thousands of dollars in business. Would not process a credit card transaction for a growing business. No way to speak with a supervisor and no details as to why they denied services. No one seem to care that a customer had a problem. No response until contacted. I would not recommend using their service. They will quote the fine print when they get backed in a corner. Very frustrating and expensive.

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                                                                Chris Wilson

                                                                It’s a little slow and printing cheques can be very frustrating as it is very difficult to get everything lined up (compared to Quickbooks Desktop which just works). My main reason for the lack of stars is the response I received from their support team. I have been having major issues with employees such as adding or modifying. I’ve waited for two months for them to resolve my issue ticket and this is the response I received today:”Dear Customer, Current Status: Closed – Not ResolvedWhat’s happening?Some QuickBooks Online and Full Service Payroll users are reporting an issue when adding Employees. After choosing to Add Employee and entering the employee name, this error message appears: “Another employee, vendor, or customer is already using this name. Please enter a different name.”What is Intuit doing?While we are constantly evolving our products to provide you the best possible user experience, we do not anticipate a change to this product behavior in the immediate future. This will be our final communication unless new information that causes us to re-open the investigation.Next Update:No further updatesThank you,The Intuit QuickBooks Online Care Team”

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                                                                  Darryl Smith

                                                                  I am more frustrated with customer support than the actually product. I understand the service industry, but it seems simple task always require support at $279 or $79 for the year. I just tried syncing my Neat sys w/ Quickbooks, but the sync manager is not working properly. The fix requires a fee as usual!! I have been a loyal customer for over 10 years and I believe that should entitle me to a little loyalty. Maybe I should try sage?Frustrated!

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                                                                    Bob Charles

                                                                    Quickbooks customer support is the worst! I would never use them again. I just spent eight days and over six hours on the phone with them. The first time they said they would send some tax reports to me the same day – never happened! The next time they said they were sorry they were not sent, but I should have the reports in 48 hours – never happened! The last time they told me they could not provide the information at all. I was ready to kill someone (not really). The different departments do no communicate very well, if at all. They talk to each other , but they do not communicate.

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                                                                      Eric Kennedy

                                                                      I am the only operations/finance professional in a small non-profit who has been using QuickBooks desktop for many many years. I’m an ex-IT professional who transitioned in to non-profit operations back then, converting the books for this organization from paper/Excel to QuickBooks Premier for Nonprofits all those years back. We had been pretty happy with it, for the most part. One downside for us is we are a Mac shop, so I have to run QuickBooks inside a Parallels virtual machine on my Mac (since the Mac version of QuickBooks lacks some critical functionality). This isn’t really the IDEAL solution, resource-wise, so I decided to look in to QuickBooks Online. We also liked the idea of sharing a single accounting instance with our accountants and not having to spend money to bring our books in to alignment every year at tax time. As many non-profits do, we budget based on various program categories and sub-program categories, which was easily accomplished using the Classes feature with the QuickBooks desktop version. I know a couple other businesses that use them for regions, districts, locations, etc…. It’s a versatile and useful feature. I had MANY discussions with the QBO sales representative, and asked her to specifically highlight areas where QBO and QB desktop differed in functionality. She REPEATEDLY ASSERTED that they were essentially the same, offering the same functionality, just in a web-based format. We had to subscribe to the QBO Plus service to get access to Classes functionality and have the ability to produce 1099s, etc….After discussion with my board of directors, they approved moving forward. We have TWO small non-profits, which I told the sales person, but thought it would be best to transition one first, then the other. They never mentioned if I signed up for both, I would received a significant discount for 2 years. When I found this out, during transitioning the first account over, it was not possible to simply add the second, and we spent a week struggling (their process does NOT make going back to desktop easy) to get the first account back to desktop, cancelling accounts, and re-setting it up properly to take advantage of the discounted pricing. With the help of another rep (an excellent one), and a manager or two, it was all taken care of finally, and we were up and running. And so the nightmare begins….Remember, I’m an ex-IT person, so pretty savvy when it comes to tech. I’m also pretty open to changing the way I do things with new software, so long as those changes do not make my job less efficient, and are not more time-consuming. The whole point of this transition was to IMPROVE our functionality.So, with all that said, here’s my list of PROS and CONS:PROS:It’s nice to have your QB data available from anywhere, any computer, PC or Mac, and share your file with your accountant as well. CONS:Sales people seem to be VERY poorly trained as it relates to the differences between QB desktop and QB online. These differences need to be CLEARLY iterated, so that people transitioning know what they gain/lose, need to change/do differently, or most importantly, can no longer do at all. The sales rep failed to mention that our budget would not transition from desktop to online. This was a minor 1-time inconvenience, though a bit time-consuming to re-enter.The sales rep failed to mention that we would lose all of our custom saved reports. This was a bigger deal for several reasons. First, the time involved in re-creating them all. But the far bigger issue is the fact that QB online (and the associated app) is INCAPABLE, IN ANY WAY, of printing a report that is more than 1 page wide. I spent an hour on the phone with a tech support rep who bent over backward in every conceivable way to deny this was a design flaw/bug. She refused to admit that there is a problem with a software package that can PRODUCE lots of reports that are more than 1 page wide, but is incapable of printing said report. Her solution, export it to Excel, then spend the extra time going through a lot of re-formatting to get it to print with proper headers and footers, proper column headings and row labels, EVERY SINGLE TIME I need to print a report. So, what went from being a 1-click process, is now a 15 minute process, for 40 reports printed each month for management, and quarterly for board meetings. That’s a HUGE commitment to do something manually that used to be done with 1 click. That IS a design flaw/bug, but god forbid someone admit that. The sales rep failed to mention that while QB online does support classes and sub-classes, it doesn’t work the same way that it does in QB desktop (this would be a critical piece of information to disclose in the pre-sale conversation to a potential customer has asked MANY questions about classes/sub-classes. QB online treats all classes and sub-classes in a FLAT manner (i.e. – they APPEAR to be hierarchical parent/child items, but the logic which made this such a great feature in QB desktop isn’t there, so they simply LOOK hierarchical, but are in fact FLAT). Why is this a problem, you ask? Well, we go back to reporting. In QB desktop, if I wanted a report showing activity for a specific sub-class, I could request that. If I wanted a report on a parent-level class, that would include all sub-class activity broken out under that parent-level class, I simply ran the report on the parent-level class. Simple. One-click, done. Not so with QB online. I can run a report on a sub-class just fine. But if I want a report at the parent-level class, I have to manually select the parent-class, and individually select every single sub-class as well. If your business is like ours, and your sub-classes are fairly dynamic, you can’t just save customized reports to do this, because you have to manually go back in to the filters and select new classes every single time you run the report. It’s maddening, and another huge waste of time, going from a 1-click process to a many-click, time-consuming process. Why would you take a hierarchical class list process and flatten it without telling people? Yes, SEEING it as hierarchical is nice, but far less important than logically PROCESSING it as parent-child. Oh, did I mention you can’t search your data by dollar amount any more? How does that make sense? It’s like the people who developed QB online barely had any idea how QB desktop worked. It’s really disappointing to be sold something as an advancement/improvement, only to have it’s design flaws and inconceivable limitations cause your regular, standard business processes take lots more time. That is NOT an advancement/improvement in my mind. Not at all. I’m not even doing anything custom/special/fancy. The things I’m doing are all standard, basic accounting type stuff. I’m really frustrated, and worried about what hell I’m going to go through trying to transition back to QB desktop.

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                                                                        Klack

                                                                        I can’t imagine how anyone could be stupid enough to use QuickBooks on the “cloud”. That is just begging to get hacked by criminals and spied upon by government.

                                                                        People using QuickBooks on the “cloud” demonstrate just how wildly successful the dumbing-down of America has been!!

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                                                                          D Baker

                                                                          Quick Books online was doing great for us until about one month ago. Our bank upgraded their secuirty settings needed to signin and now quick books is no longer compatible. Does anyone know if this is a common problem. Yes, I have talked many times to Quick Books (they are bad at responding back with elevated ticket issues) and the bank and have exhausted ideas. I am afraid we have no choice to change accounting software after only using Quick Books online for six months.

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                                                                            Joshua Crampton

                                                                            Horrible! Horrible! Horrific!!! I will NEVER use the Quickbooks Payment Processing company again. I’m immediately closing my account and looking for another service. Twice now when I processed a credit card they have “flagged” the transaction and “risk assessment” has made it impossible to do business with them. I processed a $4,000 transaction 7 months ago, and it took 7 days to get the cash into our account: they made us provide 6 months bank statements, copies of contracts, they contacted MY client and asked them tons of questions which misrepresented me and my company horribly. My own client said I should immediately fire Quickbooks. I was told after that $4,000 shenanigans that it won’t happen again. I tried again last week to process a $8,000 transaction and of course “risk assessment”, “flagged” the transaction. Again they forced us to provide all types of paperwork, they also contacted this client and and really really made me and my company look horrible. They even asked the client: “if they were planning on reversing or cancelling” thectrabsaction. They asked: “if they have known me and done business bury me before”, asked my client “if we did a good job”. I had to call 14+ times to talk too “risk assessment”, and I had to force them to release the money. It took 4.5 days to see our money in the account, which means we couldn’t pay labor on our project to our install crew for over a week. Horrible, horrible, horrible. I yelled and yelled at the staff saying: “you promised this wouldn’t happen again, we need our cash NOW!, that this isn’t fair”. They could not care at all. No empathy at all. My bank statement I sent them showed our business account negative $450 and they still didn’t care at all. No apologies now respect for their clients and no concept of the idea that they are supposed to be helping me grow my business not tearing my company apart, making us look bad to our own clients, and withholding our funds so we could run our company better. Quickbooks your FIRED!

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                                                                              Michael Haymore

                                                                              No good. While it has some good functionality it is the opposite of user friendly. They are always changing things around, and when you want to search to find out how to do something, most of the time you come up with the desktop version which doesn’t apply. The worst part is the fees. They nickle and dime, or more like $5 and $10, you on everything. The day my accountant gives the okay to move to something different will be a happy one indeed.

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                                                                                James Nordby

                                                                                I have been a Quicken, Quickbooks, Quickbooks Online user for almost 25 years.While there are many benefits to ‘online’ now, the complete disregard (and noresponse) to bug reports, arbitrary and unpopular design changes, and the pretend solicitation for feedback that is ignored…. make Quickbooks online a necessary evil when it has the chance to be a well liked and responsible leader.

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                                                                                  Sean Wells

                                                                                  You sum it up well, thanks James!

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                                                                                    Pardeep Kumar

                                                                                    QuickBooks Online is nice service of Intuit , a long time leader in accounting software for small- businesses and tax software. At $15 per month, the Simple Start version is a low cost way to send invoices and have access to a good set of small business accounting .

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                                                                                      Duane Kidd

                                                                                      It’s a fishing and hook bait game. They will claim your files are damaged , now buy our service to maintain. After I bought the latest version then they want to play this game just to do attachments will not load them up. I am going to cut my losses, I hate QuickBooks!!!!!!! Going back to quicken as soon as possible..

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                                                                                        Polina

                                                                                        I’ve used QB for almost 10 years and would warn anyone thinking of switching over to their online version. Research and you will find many issues have not been resolved for years. The version is far from being stable and lacks so many useful features that desktop version has. At the rate they’re currently improving usability and fixing issues, it will take 5 to 7 years to get to the same level as their desktop version. For a small personal business (up to 100 customers) the online version might be not too bad, but with my ~1000 customers business it’s a hassle and a headache most times.

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                                                                                          Thomas Stylianos, Jr.

                                                                                          As an ongoing user of 2014 desktop, I am unhappy with the 2017 offering.It appears from the features presentation that there is a monthly charge for using the bankfeeds feature and for managing more than 3 checkbooks.These are deal killers for me and I will not be buying the new product.Tom

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                                                                                            Richard Jones

                                                                                            I finally upgraded to the 2017 version after months of threats from QB that on May 31 my 2014 version would explode. QB 2017 is the worst version I have ever owned. This version has a reoccurring and apparently not fixable error called, unrecoverable error, causing QB to close down.I have call QB suppoert 4 times and waited on hold for over 4 hours. The support team does not know what they are doing and they have to google other web sites for possible solutions.It is amazing that you can always get them to answer the phone fast when they are trying to sell their products but good luck if you need to contact support.I have been on hold for todays call for 51 minutes and the agent is of no help.

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                                                                                              Imran Khanji

                                                                                              I have been using Quickbooks for over 10 years. I pay for a yearly subscription to update my software to the newest version, payroll software and pro-adviser support which Quickbooks themselves sold to me. Now when I have a problem, they tell me my files are corrupted. Also, they say I corrupted the files and it was not their system even though the files are on a secure server only running Quickbooks. Instead of fixing the problem their technical team wants to point fingers and is trying to charge me for more support. They do not care about the customer. They only want your money and in todays world their are too many other options with companies who care about their bottom line AND THEIR CUSTOMERS. Also, I failed to mention their system did not update for the last few years since 2014 to the newer versions as it was suppose to and they tell me that is my fault as well but they gladly charged me every year for the new versions. I am a loyal quickbooks customer who uses both their online version and their desktop versions for over 20+ companies. This year I am transitioning every single company out of Quickbooks to a company that actually stands behind their product rather than points fingers and is always trying to get more money even after I purchased additional support which they advised me to buy.

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                                                                                                Mike Chamberlain

                                                                                                Absolute worst accounting software out there on the market. Only after they nickled and dimed me to death did I realize this software is really more for a techie who has an engineering degree. VERY difficult to learn, VERY difficult to use, the customer service (who I have to call almost everyday because something goes down) is HORRIBLE!! If you ever have to call their support team, be prepared for a good 4-6 hours on the phone and MAYBE they will be able to resolve your issue. In my case they never could. I use the cloud QB and have had nothing but problems since day one of using it. I am just a regular guy trying to make a living and own my own business. I am real and doubt seriously that most of these 5 star reviews are from real people other than Quickbook employees. There is no way!! Save your money and go with WAVE. At least its free so you don’t feel like you got totally ripped off like I did!!

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                                                                                                  Jeff

                                                                                                  our company has been using QBO for 11 months now. Generally a good experience, however, i find it disappointing that the online feature request voting blog http://feedback.qbo.intuit.com/forums/168199-quickbooks-online-feature-requests seems to mean nothing. Thousands of users vote for new features the top feature request with 5800 votes has been listed since July 2012.The other big worry is the future availability of data for audit purposes etc. Many small and medium companies dont survive after the first year, QBO state they will keep your data for 1 year read only after ending your subscription, then it is deleted. This does not meet legal requirements for data retention in my country. Various reports can be downloaded with data but this is piece by piece and not linked. Also, all attached receipts / invoice images and pdf’s cannot be downloaded / saved. Xero offers to restore your file if required for future requirements, probably for a fee but that is acceptable if you face a Tax audit or payroll audit. Perhaps if I had seen this difference between Xero and QBO I would have gone to Xero.For me, this is a big negative.

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                                                                                                    Steven Fiske

                                                                                                    Be VERY cautious about these “free” 30 day trials. I signed up for one and after spending many hours inputting data and categorizing, I was told that if I did not purchase the most expensive option, they would delete all that data and force me to do all the work over again. I did not want or need the most expensive options as it is just for my personal accounting – I am not a big business with employees. I can’t believe they wasted so much of my time.

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                                                                                                      CDS

                                                                                                      Quickbooks office is not friendly to their user. I have problem with opening my account after updating quickbook to the latest version. When i called to their office and seek for solution, their people ask for support fees only willing to help us figure out what is the problem that cause my quickbook fail to open. Not sure if this happen to me only or other user too. The software asked us to update, so we update. But after update it couldnt function as usual and we have to pay. What is the point of asking us to update? Is this a tactic to earn more support fees?

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                                                                                                        Sam

                                                                                                        I thought I was the only one who was frustrated with Quickbooks until I found this site. I have been using Quickbooks for Mac 2014 for several years and every time I have needed assistance I get the run-around and I am transferred to people who barely speak English.Most recently I needed to do something for my year-end accounting and I was transferred to four different people — none of whom understood what I was trying to accomplish — it was a joke. I actually ended up figuring it out myself. Now, I get an email telling me they no longer will support Quickbooks 2014 after May and I need to purchase an updated version. Doing research now to figure out what program is best because I am fed up with Quickbooks.

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                                                                                                          Mehdi Mebarki

                                                                                                          Terrible support from their “expert” team. The agent is dead in the water, uninterested, I ended up talking to myself and asking if he was there. There is a pretty massive bug tagging all PayPal transactions under the same name and there is no way to add the merchant fee to the invoice. The support agent could care less and has no solution for it. So basically you’re left in your own s#@^Total scam.

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                                                                                                            Douglas Scorgie

                                                                                                            Jennifer I completely agree with you. Since we updated the QB Premier to 2017 we have had nothing but issues with AP, Inventory and bank reconciliation. We have spent hours on the phone and they have send they are still working on a fix. 5 months later and still no fix yet and we have our year end coming up and their only solution is to have us go back to our good back up (Sept) and enter in all the invoices, receipts etc but cannot guarantee that this will fix the issue. We we in the process of upgrading to Enterprise when all this happened but since we could not get a good verified copy of our data we could not import it into Enterprise. The cost to us as a small business has exceed $2K in outside and inside assistance. We will not recommend QB at this point in time to anyone. We will be looking for alternatives for when our year end is done in April (god knows what our accountant will charge us to confirm all entries etc for CRA!). They knew about this issue prior to the release of the update in September and suggest we “work around” the issue. Not what I expected from QB as a user for the last 8 years and invested time and effort to upgrade to Enterprise as our business grew. Oh and they mentioned that we have a large file, what would you expect after 8 years of information! A small file?Still no word on a fix as of yesterday when after we called them again and they said they are still working on it. To add insult to injury they sent me a survey on how well they did with our call! Think you can get what I told them. Fix the issue QB, this is what we have paid for, software that works, please!

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                                                                                                              Jennifer DeSart

                                                                                                              I wish I could leave less than one star! I had used quickbooks desktop for years, never a issue. Decided to move to online, the biggest mistake I could have ever made. I don’t even know where to begin and how many HOURS we have spent with tech support.. Basically we know more about it than they do. 1.) Credit memos – you can’t just apply credit memos to existing invoices. Explanation for that would take a whole page more. NIGHTMARE2.) Enter a bill, leave enter bills, go back check the bill is still entered, later go back and check, bill somehow disappears WHY!!! No one at quickbooks can explain. 3.) Check account receivables, two hours later go back, it looks different, is much HIGHER, you haven’t entered any invoices, Mysteriously paid invoices from last year and beyond are now showing NOT PAID.. HOW?? They want you to make a general journal entry against that customers account – NO, That is bullSH*T, WHY? Quickbooks cannot explain!! 4.) Reconcile check book month after month no problem. Then reconcile and off $215.36, Look for two weeks, Keep going back, cannot find it!! Then all of the sudden for the SIXTH attempt to try to figure it out, we see the balance we ended with last month is not the same as what we are starting with this month. Go back to look at last months reconcile, ending number is good. Go into reconcile this month, that number is not the same it is exactly $215.36 different. Call quickbooks show them everything, they have NO CLUE!! No explanation. On PHONE FOR FOUR HOURS. 5.) The very best one!! Online payroll did NOT pay our taxes, Although it shows it did and we have printed off and SCREEN SHOT showing quickbooks paid it. Call quickbooks and explain, and then have to prove to them with screen shot the problem.. The tech advice was and I quote “Just tell the IRS that quickbooks had a “Hick-up in the system”. REALLY – The IRS does not care about YOUR “Hick-up”

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                                                                                                                Bruce Bergley

                                                                                                                One wonders how Intuit can sell Accounting software that does not have a General ledger.

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                                                                                                                  Chloe Bahal

                                                                                                                  Hi Bruce,

                                                                                                                  It looks like the Simple Start plan does not have the general ledgers report, but the Essentials and Plus versions do. Here is some more information. I hope this helps and if you have further questions please don’t hesitate to let me know.

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                                                                                                                    Mark Johnson

                                                                                                                    Quick books merchant services caused my first business to go bankrupt. They facilitate credit card fraud. Read the fine print. They take no responsibility only your money. I would advise using a different merchant service.

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                                                                                                                      William Price

                                                                                                                      As far as accounting software goes, QuickBooks is the absolute worst.Save yourself the aggrivation, DO NOT USE IT. Find literally any other alternative out there. Customer service is terrible and if you have a question 100% expect to be transferred at least a minimum of 3 times every single time you call. The company can’t even provide simple receipts for the charges that posts such as subscription fees and etc. What a hassle and stay away from it as will I now and won’t ever come back.- Will

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                                                                                                                        Trudy

                                                                                                                        If I could give zero stars right now I would. I’ve been a user of both QuickBooks desktop since 1999 and QuickBooks Online since 2014. Tried going back to QuickBooks Premier but both desktop and online versions are deficient in basic functions and Intuit has grown much too large to care. I’m sorry I’ve wasted a LOT of money on upgrading to their most recent software. Wish I had gone with a competitor. Intuit has clearly become much too comfortable with their dominance in the market. Extremely frustrated!

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                                                                                                                          keith hediger

                                                                                                                          HORRIBLE SOFTWARE. I WOULD BUY SOMETHING ELSE. IN THE PAST I HAD FEW ISSUES WITH QUICK BOOKS PRO. HOWEVER, SINCE I UPDATED TO QUICK BOOKS PRO 2016 THE PROGRAM HAS BEEN RANDOMLY CLOSING ON ALL APPLICATIONS!QUICK BOOKS HAS DONE NOTHING TO ADDRESS THIS SITUATION FOR OVER 9 MONTHS!

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                                                                                                                            Don Jackson

                                                                                                                            I have used and recommended QuickBooks for 20 years – but I will no longer be doing this. They have reached a size that they do not care about customer service. There goal is to be the Comcast of accounting software! Gotta use them no matter how they treat you. There are many new products coming online including Xero and others. I am a CPA and recommend software to my clients. I will be exploring new options for my clients. Intuit used to be the scrappy newcomer taking on Peachtree, etc with a good product, good price and good customer service. They no longer care about customer service or price (product is still good – but for how long?) Will be interesting to see the next new company. It will be one that understands they are a service company.

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                                                                                                                              MARY WHEADON

                                                                                                                              this system should be good but is running so slowly that i could manually enter most things faster had major problems from the start bank rec not only coming across once but three or four times do you have any idea how long it takes to exclude transactions not one or two but thousands and when contacted quick books they did not want to know, am looking for a different provider now .
                                                                                                                              do not buy find a different one/

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                                                                                                                                Ian

                                                                                                                                Don’t waste your time with Quickbooks On Line!It is missing some pretty fundamental requirements. 1/ Remittance statements are absolute garbage! You can hours of fun getting to know your suppliers accounts department (as we do every month), explaining your remittance statement to them.QBOL does not show any supplier credits in the remittance statement only the total of invoices paid??Hence, payments do not match the remittance statement. This issue has apparently been outstanding for two years. When you contact support you receive the standard patronising, platitudes of how they really appreciate the feedback and please add it the development list!2/ No ability to intuitively track backorders.If you enjoy banging your head against the wall, this is the ideal product for you.

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                                                                                                                                  Trudy Watkins

                                                                                                                                  I’ve worked with many accounting software packges such as Timberline, simplicity , Sage 50 , Sage One, QuickBooks , AccPac, I enjoy working with QuickBooks but please tell me WHY the reports are in kindergarten size, it looks solo unprofessional. OR! Am I missing something, this is my biggest hurdle I cannot get over, as silly as it sounds. Please help me, then you have me 99% sold.

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                                                                                                                                    Nova

                                                                                                                                    I am beginning to despise quickbooks. I use RightNetworks to host my Quickbooks Enterprise and I have had to call twice in the last 30 days to get payroll issues resolved and this time the representative changed my payroll check numbers to different numbers than the original checks that were issued! They keep saying the issue has something to do with Direct Deposit (which i have NEVER used) and they have to go in manually and fix it EVERY MONTH! I just got upset with the representative that changed the check numbers on checks that had already been issued and asked to speak with a representative. Right now I have been on the phone for 25 minutes and am still holding! Find another software to use, quickbooks support sucks big time!

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                                                                                                                                      Marty Houston

                                                                                                                                      Customer Services–Real problem with Quick Books- there computer system all over the world are not connected to each other. if you have any problem it is a min-um of 1.5 hours on the phone, and you still cannot get any help- they will transfer you 5,6,7 times until you give up. only solution i have found is to call your credit card company and dispute the charges. do not ever give this company your credit card # very risky Marty HoustonOwner Houston Services Inc.

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                                                                                                                                        Lisa Hamaker

                                                                                                                                        The transition from PC platform to online is painful. I do not understand why they took an intuitive system and made it so complicated. I would only recommend if I reviewed the competition, perhaps there’s something worse out there? Not sure what they were thinking in the webdesign. They clearly didn’t take any end-user feedback into account. I’m going to search other services.

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                                                                                                                                          Sarah Short

                                                                                                                                          If I could rate QBO as a ZERO, I would. My on-line has a glitch and I cannot pull any reports at all. None of my reconciliations show at all. QB has been “working” on the glitch for about 2-3 months now with no resolve. I’m trying to run a business and can’t reconcile my accounts. I’m completely disappointed. They have no solution for me except to tell me “we are working on it.” I do not recommend this product at all.

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                                                                                                                                            Philip R. Fink

                                                                                                                                            I find QBO very cimbersome. I love the regular QB, but i find the QBO lacking some of the reports that I am use to, especially the employee earnings reports. Maybe I need to find a course that trains you to use QBO so that I can make better use of QBO. I personally don’t use it unless I have a client that gives me access to it. I mostly use regular QB that I backup to a flash drive at my client’s facility and restore to use in my office.

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                                                                                                                                              Daylan Guffey

                                                                                                                                              Quick books is a joke. had it for a month and have had nothing but problems. now quick books is not syncing properly and i have to come up with 300 more dollars for fix this buggy program. if you need a accounting product i highly recommend avoiding this one. its nothing but a head ache and scam to get in to your pocket. they put out a program thats has a tone of bugs and expect you to pay to fix the problems

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                                                                                                                                                Margo Buckles

                                                                                                                                                QBO is the worst piece of accounting software I have ever seen. I don’t know how anybody can like using it. To get to any useful information, I have to click through a ton of stuff (yuck!). It is NOT intuitive. It’s inventory management is terrible – there is no way to account for purchase order or sales order back orders. We do light manufacturing, and there is no way to show inventory moving from one category to the other. Moreover, one of the reasons that we moved to QBO is that we wanted to have multiple people follow orders, etc., and there is nothing like this available in QBO. I hate QBO, and I am actively looking for something better.

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                                                                                                                                                  joe in california

                                                                                                                                                  Quick books online is garbage. You can’t create custom invoices that resemble anything you can do in desktop pro. You can’t work offline if you are in a bad cell area and don’t have connectivity. I run a plumbing/construction business and use quickbooks in the field to invoice customers. I have to wait for quickbooks to reload everytime i try to use it, and the invoices look terrible. I finally gave up on it within a month and it took 6 hours to get desktop pro reinstalled and my file back in. Now I have to rebuild all of my templates because they were stripped when the file went into the online solution (non-solution). When dealing with the quickbooks tech he was great, but he was sick of the online solution too and just had a job there and wasn’t passionate about the product he supported. STAY AWAY from this crappy product. I can’t understand how this site can label it as four stars when everyone is giving it one or less.

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                                                                                                                                                    Barry

                                                                                                                                                    My initial feelings about Quickbooks Online was that it was one of the better of a bad breed. The main failings are the occasional crash, the fact that it often seems to go to sleep and the poor reporting on most of the options. and the fact that making adjustments to VAT can lead to disasters. I am a Chartered Accountant and looked at this for clients. My main criticism is for many in the UK it totally useless. I have a number of clients with rental property or investments and these will need a decent accounting software especially with the UK government’s and HMRC’s indication that electronic recording will be required by 2020. These need to use the UK fiscal year of 5th April. For some reason this is NOT an option. Normal Months only. I questioned this and this was confirmed eventually after considerable evasion by Intuit. I will have to look for an alternative.

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                                                                                                                                                      shaw77

                                                                                                                                                      I am not a fan of QBO, am a long-time QBD user. My new issue with QBO is that I have a non-profit client who is discontinuing their business – and it seems there is no way to keep a copy of their data file…if they are audited in 2 years, their data is gone…wondering if this is really true.

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                                                                                                                                                        Katherine Miller

                                                                                                                                                        Hi there,

                                                                                                                                                        So long as your client in based in the US, they should have no problems exporting their company file. Just go to Settings > Export Data. They will need to use Internet Explorer. You can find more details here.

                                                                                                                                                        Best,
                                                                                                                                                        Katherine

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                                                                                                                                                          Keith Salustro

                                                                                                                                                          Why does the article state “Unfortunately, if you’re looking for a cloud-based equivalent of QuickBooks Pro, it doesn’t exist; not in QBO and not anywhere else.”?
                                                                                                                                                          That is not the case, there are authorized hosting companies that will offer QuickBooks Desktop in the cloud. Here is a list of them:
                                                                                                                                                          http://intuithostingprogram.com/authorized_hosts.php
                                                                                                                                                          Here is one co I randomly picked which explains the offering pretty well:
                                                                                                                                                          https://www.rightnetworks.com/solutions/quickbooks-hosting/

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                                                                                                                                                            Katherine Miller

                                                                                                                                                            Hi Keith,

                                                                                                                                                            Great question. My statement could probably do with some clarification, so thanks for pointing that out. 🙂

                                                                                                                                                            When I say “cloud-based equivalent,” I’m referring to actual cloud-based software. You can, true, use a hosting service for QuickBooks Pro–however, it’s a little different than software that’s actually been built for the cloud, especially when it comes to accessibility from mobile devices. (QB Pro is not mobile-friendly, and I’ve yet to hear of a hosting service which has found a way around that.) Also, it doesn’t help accountants access company files remotely unless all their clients decide to pay for hosting.

                                                                                                                                                            That’s not to say that using a hosting service isn’t a great solution for some companies (for instance, if they love QB Pro but need to have their company file accessible from multiple offices), just that there’s no offering out there which provides all the features of QB Pro and all the benefits of cloud-based software.

                                                                                                                                                            Best,
                                                                                                                                                            Katherine

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                                                                                                                                                              Heather

                                                                                                                                                              Online is not user friendly and very slow. My biggest complaint is if you decide to upgrade you CANNOT go back to your old version without starting a whole new company. We wanted to see if the inventory feature worked for us………awful! We wanted to go back to the plan we had previously and we were told it is not an option. Now we have two options, either pay the additional fees for features we will not use, or cancel and start all over! Would not advise this product to any small business. Option three, which I went with……..cancelled the whole thing and went to another accounting software program. Think twice before using this program.

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                                                                                                                                                                Sue BE

                                                                                                                                                                Which software did you end up choosing?

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                                                                                                                                                                  Jeff Craven

                                                                                                                                                                  Hi Katherine. I am leaning toward implementing the Online Plus program here because while I am a Windows user, there are quite a few people in the company that are die hard Mac users and as I understand it, the other QuickBooks products all require Windows access. Is this true? Are there any other resident based applications that allow platform independent access? Thanks

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                                                                                                                                                                    Katherine Miller

                                                                                                                                                                    Hi Jeff,

                                                                                                                                                                    Thanks for your question, and my apologies for the delay in response! Intuit does offer a locally installed QuickBooks for Mac product, though it’s missing some of the features of the locally installed programs for Windows. However, it sounds like you’re looking for something to run on both Windows and Mac computers. Is that the case?

                                                                                                                                                                    Cheers,
                                                                                                                                                                    Katherine

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                                                                                                                                                                      Jeff Craven

                                                                                                                                                                      Thanks Katherine. I was looking for a product that can be accessed by Mac’s and PC’s so on the advice of our CPA’s, we will probably end up with the QuickBooks Premier product using a company called Cloud9 to host it. Not as cheap as QBO but our accountants strongly steered me away from QBO due to its limitations and our needs. Thanks again. – Jeff

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                                                                                                                                                                        Katherine Miller

                                                                                                                                                                        Thanks for the follow-up, Jeff–good to hear that you’ve found a solution!

                                                                                                                                                                        I’ve spoken with a fair number of people lately who have found hosting QB Pro or Premier to be their best option. Feel free to drop a line after you’ve been running the system for a few months, and let me know how it works out for you!

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                                                                                                                                                                          Jeff Craven

                                                                                                                                                                          Will do. Thanks again.

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                                                                                                                                                                            Tony Fairclough

                                                                                                                                                                            I think it is a crying SHAME that QuickBooks has decided that their Canadian customers mean nothing to them. I have been using the Desktop version of QuickBooks for 13 years and it has become a very critical part of my business. I was talked into changing to the Online version and have been using it for almost a year now. However, it is just not as full featured as my Desktop version.

                                                                                                                                                                            NOW IAM BEING TOLD THERE IS NO TURNING BACK. There is absolutely no way of exporting our data back to QuickBooks Desktop. My companies data and myself are literally being held hostage using a product/service that does not work for us.

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                                                                                                                                                                              Katherine Miller

                                                                                                                                                                              Hi Tony,

                                                                                                                                                                              Thanks for your review; I’ve heard the same from other Canadian QBO customers. While you can’t export your full company file, have you tried exporting each piece of component data as a csv? (Yes, this will take some time, and it’s a pain – but it’s a workaround that should allow you to transition back to Desktop, and an hour or two may be a price worth paying for getting those extra features back.)

                                                                                                                                                                              Best,
                                                                                                                                                                              Katherine

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                                                                                                                                                                                Tony Fairclough

                                                                                                                                                                                Hi Katherine, I was advised by several folks that this is my only option at this point. Thank you for replying.

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                                                                                                                                                                                  Robert

                                                                                                                                                                                  Contact CDATA.COM they have the facilities to help you.

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                                                                                                                                                                                    Don Wheat

                                                                                                                                                                                    Never fall for the Cloud. You should have considered Big Business for your business. It is outstanding and far more comprehensive.

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                                                                                                                                                                                      Michael Dean

                                                                                                                                                                                      QuickBooks desktop was great. Once you have to use Intuit online (as you grow bigger). The customer service is among the worst I have ever experienced. If you grow out fo the desktop version, go look for another software because Intuit sucks.

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                                                                                                                                                                                        Ron

                                                                                                                                                                                        Due to Microsoft’s continued attempts to create a viable operating system, Windows 95, Windows 7, Vista, Windows 8 etc I switched to a Mac and LOVE it. My wife still uses a PC and runs Quickbooks. She want to convert to a Mac. Does the NEW Quickbooks 2016 finally work on Macs? Can her bookkeeper/CPA, that runs a PC, convert the Mac files to PC for auditing?

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                                                                                                                                                                                          Virginia Snyder

                                                                                                                                                                                          I have to agree with the litany of customer complaints regarding poor customer support and the lack of sophistication with the online version. Frankly, I’m surprised at your high rating. My business support organization utilizes various SW programs for our clients, including the desktop and online QB versions. Intuit’s support is so dismal, none of my clients will contact Intuit to resolve issues with the cloud versions. We are thus entrusted with this dubious and painful task. Fortunately, we can often come up with an answer for the client since we have many years of working with various operations and accounting programs and can develop workable, workaround solutions. However, when this is not the case, we cringe at the prospect of having to contact their support staff. Often, it takes two hours phone time, with no resolution due to a lack of knowledge on the part of the support representative. Other client complaints surround the lack of sophistication with the online versions. Chief among these: The customization of reports is virtually non-existent compared to the desktop version. Other reporting functionality is woefully lacking. In addition, navigation is so poor and relatively cumbersome it wastes the user’s time. I could list more issues, but do not have the time. Intuit’s major challenge in light of the increasing online market demands and alternative SW solutions appears to be a lack of sophistication and integrity.

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                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                            Hi Virginia,

                                                                                                                                                                                            Thanks for your review and comments. Is there a cloud-based alternative you’ve found to be a better solution for your clients?

                                                                                                                                                                                            Cheers,
                                                                                                                                                                                            Katherine

                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                              Virginia Snyder

                                                                                                                                                                                              Hi Katherine. Well, your question is a little vague. That depends on the type of business. For example, are you referring to very small businesses wherein a sole proprietor handles the day-to-day transactions or a small staff; larger companies that require more robust accounting solutions; industry or cross platform specific? I’m sure you’re aware of Intuit’s leading cloud SW competitors.

                                                                                                                                                                                              I’m curious about your statement : “…good accounting practices for those with a background in bookkeeping.” Many of the complaints I hear are from the bookkeeping staff. Usually, small businesses do not have in-house accountants; those that do are actually full-charge bookkeepers or focus on cost accounting, and so forth. I have yet to encounter one accountant who is happy with the limited reporting of Intuit’s cloud-based versions…especially, with regard to internal auditing, tax return preparation, cost controls, etc. Where did you derive your feedback from?

                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                Hi Virginia,

                                                                                                                                                                                                The question was intentionally open. I’ve yet to find a cloud-based solution other than Xero which can really compete with QBO in terms of features (and while Xero pulls ahead in some areas, it’s behind in others). If there’s software which you routinely recommend to clients in place of QBO (for the same target market), I’d love to hear about your experience. The field of cloud accounting is vast, and I’m always on the lookout for great software to review.

                                                                                                                                                                                                When I say that QBO “strikes a good balance,” I don’t mean that it’s everyone’s favorite solution – simply that it forges a reasonable compromise between the requirements of business owners and bookkeepers for many small businesses. Most accountants I’ve heard from prefer the desktop versions–however, many business owners who handle their own bookkeeping find the learning curve on those too steep.

                                                                                                                                                                                                As for accountants who are happy with the program, a quick way to find some is to read through the comments on the Xero review and Xero v QBO article on this site. Intuit’s on-site reviews and forums are another source, and the software is ranked very highly by CPA Practice Advisor as well as several other accountant-focused resources. Again, that’s not to say it’s an accountant’s dream. But for cloud-based software, many accountants still believe it’s the best option available.

                                                                                                                                                                                                I hope that helps to answer your question – and if there’s a cloud-based accounting solution you recommend in place of QuickBooks Online, please do let me know!

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                                                                                                                                                                                                  Donald Wheat

                                                                                                                                                                                                  It is nowhere near the capability or speed of Big Business Inc. which does not force you into a Cloud. You have a Server, Client environment which is fast and it is a fully relational data base system. Big business has more and better reporting features and support that is development tech driven not some foreign voice that can not answer your question.

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                                                                                                                                                                                                    Leslie

                                                                                                                                                                                                    Hi Katherine,

                                                                                                                                                                                                    Thank you for this review site and for your prompt reply to questions.

                                                                                                                                                                                                    This is a due diligence question prior to trialing/purchasing QBO. Our bookkeeper of two years (who’s been using QBDT for over a decade) will soon be leaving. Because she was often behind with much of our QB data (bank reconciliations not done for 6 months just one example), i never trusted our QBDT to be giving me an accurate or complete picture of our financial status. However, she stayed on top of payroll, taxes, W2s, and invoicing, so I just lived with the incomplete picture (we live in a very small town where professional bookkeepers charge far more than a small business like ours can afford.)

                                                                                                                                                                                                    Once I learned of her imminent departure, I came across and began researching QBO. In addition to handling our payroll, I’m most impressed with its ability to keep our bank and credit accounts synchronized once everything is set up. No more worries there. I’m in the process of going through a series of tutorials on the conversion process.

                                                                                                                                                                                                    Our departing bookkeeper initially offered to help with the conversion. However, after reading 2 detailed articles I sent her, she’s balking with these comments:

                                                                                                                                                                                                    “I find these articles worrying because of all of the things that do not convert or transfer to Quick Books Online. It says the statement charges would convert to invoices (possibly confusing for customer inquiries,) payroll tax setups for employees, reconciliations and memorized transactions, not to mention item lists wouldn’t transfer, etc. Who are you going to have set all that up in a new program? It’s more than a couple hours’ worth of work and to what end?

                                                                                                                                                                                                    I wonder if most of what you want to do online wouldn’t be easier to set up through the desktop version, where you already have so much information stored. I think your best bet would be to do a free trial of the basic payroll online in conjunction with the desktop program, at least to start with. You can set up the desktop version to use the online banking through QB for your accounts payable if you want to keep doing that. QB 2013 will be supported until May of this year, so maybe try this first?”

                                                                                                                                                                                                    I really want to go with QBO (and Bill.com for BillPay) as soon as possible and am already going through Lynda.com tutorials but wonder how much validity there is to her comments. Your input is appreciated!

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                                                                                                                                                                                                      Katherine Miller

                                                                                                                                                                                                      Hi Leslie,

                                                                                                                                                                                                      Thanks for your question, and my apologies for the delay in response. Your bookkeeper’s concerns do have some validity; however, I don’t think anything you’ve mentioned is on its own a reason to avoid conversion if that’s really what you want to do. Yes, you may have to pay someone to help handle any complications caused by the conversion (data that doesn’t transfer correctly, etc.), but some of the data (like item lists) should be pretty easy to import even if it doesn’t transfer in the initial conversion. Other things (like payroll settings) will likely take more time.

                                                                                                                                                                                                      As you probably know from reading the comments here, a number of people have had problems with conversion, some of them pretty severe. It’s still a minority of cases, but it’s best to be prepared for the fact that this might not go quite as smoothly as it should. Also, if you plan to keep your accounting data online, you’ll no longer be limited to local bookkeepers. It wouldn’t be a bad idea to seek out someone who’s well-versed in QBO and the conversion process, so you have someone to turn to if things go poorly.

                                                                                                                                                                                                      Now, if your bookkeeper has told you there’s data you can’t transfer to QBO because QBO isn’t capable of handling it, that’s an issue that could prove a deal-breaker. (There are certain types of data for which this is the case, as QBO isn’t as robust as QB Desktop.) But from what I’m seeing, her main concern is that converting will be a lot of work.

                                                                                                                                                                                                      It’s also important to bear in mind that for most companies, QBO will cost far more in the long run than QB Pro. I’m assuming you’ve already factored that in to your calculations, but it is a point worth considering. Also, QBO has fewer features on the whole than the desktop versions of the program, but if these are features you don’t need, that may not be a problem for you.

                                                                                                                                                                                                      Finally, it sounds like your main reason for switching is to keep your company data up to date. You can purchase live bank feeds for QB Desktop, so if that’s the only reason you want to switch, then it’s worth looking into that option. If, however, you want to be able to access your data from multiple locations or deal with a user interface which is more intuitive to a non-accountant, the switch will likely pay off in the long run.

                                                                                                                                                                                                      Best of luck to you! Let us know how it works out!

                                                                                                                                                                                                      Best,
                                                                                                                                                                                                      Katherine

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                                                                                                                                                                                                        Nate Lewis

                                                                                                                                                                                                        This whole system is very deceptive. They say that it’s $40/month for the highest quality software that everyone is using all over the world. But then once the program itself glitches, they say that I should have bought a $200/year tech support plan…
                                                                                                                                                                                                        They say everyone needs it. My ass it’s $40/month. That’s false advertising. I’m buying the desk top version if that’s how it is or sticking with Excel if I can’t find a quality company that’s honest.

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                                                                                                                                                                                                          Katherine Miller

                                                                                                                                                                                                          Hi Nate,

                                                                                                                                                                                                          Tech support is included with QBO Plus. Can you give me some more details on your experience and the tech support plan the company recommended to you?

                                                                                                                                                                                                          Thanks,
                                                                                                                                                                                                          Katherine

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                                                                                                                                                                                                            Anonymous

                                                                                                                                                                                                            Dear Katherine, how can QuickBooks receive so many stars? When I browse through the ratings here, most of them are 1 star ratings. Can you please explain how you arrived at almost 5 stars for QuickBooks Online? Thank you.

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                                                                                                                                                                                                              Katherine Miller

                                                                                                                                                                                                              Hi there,

                                                                                                                                                                                                              Great question! I touched on the answer in my second response to Otto a week ago, but I can understand why this might be confusing, so I’ll go into a bit more detail here. First, while the comments posted on this review are by and large negative, user reviews of the service as a whole (from all sources) are much more balanced. (For instance, you can read some of the comments on our Xero review and find people defending QBO there.) Also, when examining user reviews of any software, you’ll tend to see a trend toward the negative. Most people who are moderately happy with their software don’t post about it. They might post if they’re thrilled – thus the good reviews – or if they’re upset. But that does lead to a negative bias across user reviews in general.

                                                                                                                                                                                                              With QuickBooks Online, this phenomenon is exaggerated, for the simple reason that many of the people posting one-star reviews are doing so because they expected QBO to be the cloud-based equivalent of QuickBooks Pro. While this is understandable (Intuit is, after all, pushing its clients to convert to QBO from the desktop program), it means that many people are ranking the program poorly simply because it’s not what they expected. The user interface is markedly different than QB Pro, and anyone who’s been working in QB Pro for years will have to take some time to get used to the new layout. That means tasks that someone used to do in one minute might now take five or ten minutes, at least the first time through. Naturally, it’s a learning curve, and in some cases, what took one minute in QB Pro might take an experienced user forty seconds in QB Online. But it takes awhile to get to that point, and during the initial conversion, there’ll be a lot of frustration which inevitably results in negative comments. As a general rule, people don’t much like change . . . and Intuit made some massive changes in QB Online.

                                                                                                                                                                                                              On the other hand, if you only read reviews from new users of the software – people starting to use QBO as their first accounting software – you’ll see a much more positive trend. You don’t see many users of Xero or Zoho Books complaining that their program isn’t QB Pro – they never expected it to be. So I take that into account when considering user feedback.

                                                                                                                                                                                                              Finally, my purpose in providing star ratings for software is to give people a good idea of how one piece of accounting software stacks up against the others. And in hundreds of hours of testing accounting software, Xero is the only cloud-based program I’ve seen that can really give QBO a run for its money when it comes to features. Other programs may be better for certain businesses, depending on their accounting needs, but in many cases they may not be adequate. If I were to say that a 5-star program was an absolutely perfect accounting program, with 4 stars being a cloud-based equivalent of QB Pro, then all the accounting software I’ve rated would end up getting 1-3 stars. And that defeats the purpose of having a 5-point scale. It makes it harder to see how the software lines up with other options. So I rate software primarily based on a scale not of perfection, but of the alternatives available.

                                                                                                                                                                                                              Now, in a few respects (notably, customer service) QBO lags those alternatives, and that fact is what keeps it from 5 stars. But when it comes to cloud-based accounting software, QBO is still one of the best options available for most companies. If that changes – if a better alternative emerges, or if I start seeing overwhelmingly negative user reviews across the internet – well, then I’ll adjust the program’s rating accordingly.

                                                                                                                                                                                                              I hope that helps to clear up any confusion!

                                                                                                                                                                                                              Best,
                                                                                                                                                                                                              Katherine

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                                                                                                                                                                                                                Diane

                                                                                                                                                                                                                Katherine,Regarding your answer to the question of why so many stars are only 1 (like mine) and overall it’s higher. I am suspicious! I disagree with your assessment of the star reviews. I run a website with 4.9/5 stars and I can tell you my customers love to write reviews, even if they are glowing. I notice all of viewer’s comments are followed by “This comment refers to an earlier version of this review and may be outdated.” even if it was posted 3 days ago. What’s up with that? QBO is a terrible program – can’t even print a proper packing slip without messed up margins. I am SO done with it, but having investing days of work to make it reflect what we actually do, I cannot afford to invest in something else. Buyers beware! And, one last thing: Canadian customers: DO NOT TRUST the GST reporting. It’s wrong. I checked with Revenue Canada and have a letter stating that sales not subject to GST/HST should STILL be reported. Quickbooks removes them from the report. Unbelievable. We have a work-around, but god help anyone getting audited. Dianewww.secretstoragebooks.com

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                                                                                                                                                                                                                  Otto

                                                                                                                                                                                                                  Katherine:With all of the trouble with QB Online, are some people successfully combining a remote desktop service and quickbooks desktop version to accomplish the ability to work on quickbooks remotely. (obviously cloud back-up does not get accomplished this way).Any thoughts. Thank you to you and the other reviewers.

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                                                                                                                                                                                                                    Katherine Miller

                                                                                                                                                                                                                    Hi Otto,

                                                                                                                                                                                                                    Great question! I haven’t heard about this, probably because for many small business owners, one of the reasons to choose a cloud-based service is access from mobile devices – and I’m not aware of a remote desktop interface which can handle QuickBooks Desktop on a mobile device. (If there is one, please let me know and I’ll check it out! 🙂 ) If the business’s only need is access from a computer in another location, I see no reason a remote access service wouldn’t work, provided you have the correct number of user licenses. There may be some security concerns with remote access, though, so that’s something you’ll want to check into thoroughly before opting for that course.

                                                                                                                                                                                                                    If you or any of our readers have tried this, I’d love to hear about your experiences!

                                                                                                                                                                                                                    Best,
                                                                                                                                                                                                                    Katherine

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                                                                                                                                                                                                                      otto

                                                                                                                                                                                                                      Katherine: My situation is that I have a “soon-to-be” remote employee (internal bookkeeping) , my outside bookkeeping firm (desires to work remote), and onsite need to enter some transactions and other basic tasks on-demand. So, I was looking to move my locally hosted Quickbooks to allow for these individuals to work in quickbooks (probably not simultaneously). Your review article and comments spooked me a little. Switching to another provider would cause more upheavel, as the bookkeeping firm will only work in quickbooks (BTW- they also are not a “fan” of the online version, primarily due to the lack of speed.) We are a sub-500k in revenue company and the accounting is not complex. Any thoughts and ideas.

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                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                        Hi Otto,

                                                                                                                                                                                                                        Oh, that is a tricky one! If there is a remote access service that works for you, that might be your best bet. I’ll note that despite QBO’s drawbacks, it has quite a few good points; while the majority of the comments are negative, that will be true of just about any software. Most people who take the time to post an opinion about a product – especially in detail – have run into problems with it. The vast majority of people who are happy with the product simply won’t think of posting. So it’s worth keeping that in mind while reading the comments. (That’s why I still give QBO 4.5 stars, despite some of the horror stories you’ll see in user reviews here and elsewhere.)

                                                                                                                                                                                                                        On the other hand, I’ve seen and heard about enough problems with QBO – and specifically with conversion from QB Pro to QBO – that I can’t advise switching just yet. Maybe in another year or two, if and when Intuit has ironed out some of the kinks.

                                                                                                                                                                                                                        A quick Google search of “QuickBooks desktop remote access” will give you a starting point for solutions; it seems like there are a few out there, though obviously I can’t testify as to how well they work. The other option would be to convert everything over to another system (likely Xero), but as that would mean switching accounting firms, it’s probably more trouble than it’s worth – unless you’re already having problems with Intuit or find that there’s a significant financial incentive to switch.

                                                                                                                                                                                                                        Best of luck! Let me know how it turns out.

                                                                                                                                                                                                                        Best,
                                                                                                                                                                                                                        Katherine

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                                                                                                                                                                                                                          Vane Lucas

                                                                                                                                                                                                                          When I expanded to a city 4 hour away, I had to find a way to access QBD from the new city. I use GoTo MyPC to access my “home” computer remotely and it works wonderfully.

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                                                                                                                                                                                                                            Pam

                                                                                                                                                                                                                            On November 21 2015 I tried to log into my quick books account and it asked for additional information to log in to verify that I was the owner. Since I had hired someone to do my bookkeeping this person had put all the start up information in her name. This started a month long process of customer service reps creating tickets with different case numbers. With each new case number it delayed the process by ten business days.

                                                                                                                                                                                                                            QuickBooks asked me for certain forms which I faxed over same day on November 23, 2015. E-mails were sent back to me indicating they have received my documents however, they kept a on going circus without giving me a new user name and password to get back into my account.

                                                                                                                                                                                                                            Every time I call to inquire when I will be given a new user name and password I am given the run around. They will not let me speak to a supervisor or manager.

                                                                                                                                                                                                                            I have been locked out of my account now for a month.

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                                                                                                                                                                                                                              Justin Jones

                                                                                                                                                                                                                              If you ever have an issue will take you hours and many phone calls. Been with them for just under 7 years and over time the service and the product gets worse. 7 years ago online based accounting options were very limited now not so much so many other better options from a product, service, and support. I would not choose this one again. I have 4 companies using them and if could find a way to easily move I would. They get worse over time and I have a lot of experience with them and over time gets worse and worse. I would not recommend this software to anyone.

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                                                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                                                Hi Justin,

                                                                                                                                                                                                                                You mentioned that you’re having trouble switching software easily. Have you checked out Xero’s conversion tool? They advertise complete conversion within 3 hours, directly from the QB company file. Apart from that, unfortunately, I’m not aware of any cloud-based accounting software which makes the transition really easy. Though if you dislike QB enough, it might be worth hiring a specialist to convert all your files to a new system. (Of course, Xero may not offer everything you need, so it would be worth checking into very carefully first. You can find a comparison of the products here and our full Xero review here.)

                                                                                                                                                                                                                                Best of luck in any case!
                                                                                                                                                                                                                                Katherine

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                                                                                                                                                                                                                                  pm

                                                                                                                                                                                                                                  If I could give negative stars I would. I never write reviews on sites, but I simply have to warn others how unbelievably bad Intuit’s service is. I have never witnessed such gross ineptitude in one organization. Since we moved from the desktop version to QBO about 5 months ago, Quickbooks has been nothing but the bane of my existence. First they transferred over duplicate records for payroll and then spent the better part of 3 months dual filing taxes and sending notifications each month. I spent hours upon hours working to resolve. Next and concurrently I found out that they also forgot to continue my Workers Compensation coverage and I only found out when receiving a non-renewal letter from the insurance carrier. Again another 3-4 months to resolve, but the best part of this was I had gotten on the phone with a rep who told me they had fixed the problem and when I asked him to send me proof, I received a screenshot of a Quickbooks WC Enrollment success screen containing NO Confirmation code or any reference to my company name or account. Since I was skeptical I called back a few days later and what do you know…not only was the issue not fixed, but also there was not even a record of the incident at all. SERIOUSLY??? They were just going to let me that my WORKERS COMPENSATION coverage had been fixed while I lost my sole remedy for workplace related injuries.This would not be the only time that I was misled or that an incident was lost. The next issue was that they misfiled my payroll tax payments randomly one month and sent me a notification that they had the wrong information for my company. They had been making these payments for my company for over a year. When I got on the phone they blamed the state and said they would look into it but that I would need to report those myself. When contacting the state, wouldn’t you believe…it was Intuits fault of course.Now I have just gotten off the phone with them inquiring about an issue where my downloaded transactions are not finding matches. After a decent amount of time on the phone and on hold, I was told that the problem is on their end and that I would hear from an escalated support level “soon”. In the meantime; however, I shouldn’t try and reconcile my accounts. WHAT?? They mean to tell me that I am not supposed to keep my books up to date. They couldn’t even give me a time for resolution.Before I got off the phone, I decided that I would at least check on the status of another escalated incident I reported more than a month ago regarding a syncing error on one of my credit cards and, of course, have heard nothing since then as I was promised. And guess what, there was no record of my call again. ARE YOU KIDDING ME? The support rep I spoke with on this particular issue had helped me with a temporary work around involving manually uploading the transactions. I cannot make this up!I have never seen such a comedy of errors or witnessed such a mismanaged and incapable operation. Is Intuit having financial issues or have they just decided that their customers don’t matter and that quality control is pointless???? A business cannot survive with such a horrendous product and even worse support.

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                                                                                                                                                                                                                                    Linda

                                                                                                                                                                                                                                    The only good thing I see about this program is the access from anywhere. I worked at an accounting firm where I used QB Pro for my biggest client. When I left the firm I went to work for that client but still work closely with the accounting firm. I need to allow access for the accounting firm and several other of our office locations.This program is horrible. In addition to all the complaints I have read on this page, the latest updates have now made it impossible for me to run billing statements. I can not pull up a complete employee list and when printing checks there is no way to align them properly on the pre-printed blank check. I could go on and on. The invoice/credit memo/statement forms are very limited in the criteria you can choose. This might be an OK program for someone with very little need for detail or limited accounting knowledge but I hate it.

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                                                                                                                                                                                                                                      Jenna

                                                                                                                                                                                                                                      I would strongly suggest avoiding this program. Any complex software program needs support, and their support is a nightmare. I have never received the correct answer first try. I have received advice to make GL entries that are in complete contravention of good bookkeeping practices (don’t modify your retained earnings because the support staff can’t find where to enter opening balances – bad idea). I paid for the program for several months and never was able to use it. I couldn’t even cancel it without help from support, as the link I was assured was there twice was not.If we factor in the time I’ve wasted with sales and support, it’s less expensive for me to hire a bookkeeping service.

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                                                                                                                                                                                                                                        Houston User

                                                                                                                                                                                                                                        QBO support, IMO, deteriorated a few years ago and has stood there. Still. As mentioned above, the holding time to speak to a rep is long and the tech reps have less information about the product than does a user.They should implement ‘chat’ support at very least. They should follow up on unresolved issues.My issues go unresolved and I end up figuring out a work around or solving the issue myself.I used to recommend the online product to small firms (like ours), but no longer.If I weren’t busy, I’d find a new product.

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                                                                                                                                                                                                                                          Chris

                                                                                                                                                                                                                                          Piss poor program. For a year now we’ve been dealing with the fact that when two bank deposits of the same amount happen on the same day QB only recognizes/downloads one of them. It took a year for them to diagnose it as a “product limitation”.

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                                                                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                                                                            Thanks for sharing that limitation; I’ll keep an eye out for it the next time I test the program. I assume it’s only a problem when the two transactions come from the same payee?

                                                                                                                                                                                                                                            Best,
                                                                                                                                                                                                                                            Katherine

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                                                                                                                                                                                                                                              Joseph Lombardo

                                                                                                                                                                                                                                              We have a small business and have been using QB for MAC for years. In July, we decided to try QB Online. We liked the interface and the ease of downloading and posting our credit card and bank information. We also liked the report functions. However, I as I reviewed already posted transactions from our credit card, I noticed that vital information about the vendor and associated account information was missing! I can’t afford to use a system that doesn’t retain the information. I also didn’t like the fact that we couldn’t make a backup of the data on our computer, which we consider important for audit purposes, and should we one day close the company and not need to maintain the online subscription. In addition, whereas with the desktop version we can set up multiple companies (we have two), there is no similar provision for doing so with the same subscription with the online version. So, taking all the limitations into consideration, we switched back to our desktop version. Fortunately, we had only a couple of months of transactions to reenter – there’s no function for transferring the data from the online to the desktop version using an Apple computer!

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                                                                                                                                                                                                                                                Rich

                                                                                                                                                                                                                                                Thanks for the interesting review on merchantmaverick.com
                                                                                                                                                                                                                                                How do you feel about Quickbooks for Mac overall? Which version are you using? Did you try any other software before implementing Quickbooks?
                                                                                                                                                                                                                                                We are about to open our new B&B and we would like to make the right decesion on this purchase.
                                                                                                                                                                                                                                                Any info you can provide would be helpful.
                                                                                                                                                                                                                                                Thanks,
                                                                                                                                                                                                                                                Richard

                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                  Katherine Miller

                                                                                                                                                                                                                                                  Hi Rich,

                                                                                                                                                                                                                                                  In addition to any tips Joseph may have for you, I’d recommend checking out this article on choosing accounting software (if you haven’t already) – it should give you a good jumping off point for things to consider when trying to find the best software for your business.

                                                                                                                                                                                                                                                  Good luck!
                                                                                                                                                                                                                                                  Katherine

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                                                                                                                                                                                                                                                    Very unhappy

                                                                                                                                                                                                                                                    I’m not sure what to say for this program. I don’t even know that I could give it a 1 star. A lot of rework for no reason. The desktop version was much better. I need to search for another accounting program as I spend hours trying to do very simple transactions. In addition, when you transfer from desktop to online, many transactions are not carried over. Be careful if you are trying to keep accurate records for a company for many years.

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                                                                                                                                                                                                                                                      Connie Green

                                                                                                                                                                                                                                                      DO NOT go there! QB online has been a nightmare. Until they improve the many problems we’ve faced, I would avoid this program completely. If you do feel the need to move into this program, I urge everyone to read reviews and do the tutorials before converting to this. I certainly wish we had. We followed the advice of a consultant without researching QBO on our own. Big mistake. This has increased the time required to do the simplest tasks like entering invoices and even printing. The conversion process has been horrible and deeply flawed. We had no clue that a huge amount of labor is required to correct faulty data transfer. In payroll numerous employees simply disappeared. The information in our item lists was transferred with profound errors requiring massive amounts of manual corrections. This has been a very very expensive process that seems irreversible and we have miles and miles to go before this is cleaned up. Even after this is completed, I can see that we’ll be left with a much slower and more awkward accounting landscape.

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                                                                                                                                                                                                                                                        Joanne

                                                                                                                                                                                                                                                        Ok so I am a long time quickbooks user and I have a client that switched to the on line product and when they switched it seemed to be smooth until recently. Payroll is the biggest issue ever. It seems the payroll does not want to work with google chrome which is their suggested browser. So I switched to internet explorer and I get the same issue. So yo call for help and you get yeah we are having issues as it is a busy payroll day. That does not fly when you have to have it processed thru a banking system within 3 hours so that payroll is direct deposited on a certain day. very frustrating to say the least.

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                                                                                                                                                                                                                                                          Margaux Milchen

                                                                                                                                                                                                                                                          We switched over 370 clients last year back to the desktop. We don’t have anyone on that awful program. Desktop rocks!

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                                                                                                                                                                                                                                                            Carolyn Hyaes

                                                                                                                                                                                                                                                            In all the reviews I have read, I’ve read nothing about what happens if you wish to leave the online version. Well, it turns out your information is held as read only for only one year after you leave. What happens if you get audited after the one year? well, you are left shit out of luck. With all the glitches I have experienced since in the past year of working with the program I have real concerns as to whether I want to continue using the online version. Going back to the desktop version means reentering all my last years postings in the the desktop version, making sure that the end amounts match what you have claimed as there is no way to export the data back. What a waste of time and money!

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                                                                                                                                                                                                                                                              Katherine Miller

                                                                                                                                                                                                                                                              Hi Carolyn,

                                                                                                                                                                                                                                                              Although the Canadian version of QuickBooks Online doesn’t allow you to export a company file all in one go, you should be able to export your information in individual csv files. It’s a bit of a hassle, but better than reentering everything from scratch. Try it out and see if that helps at all.

                                                                                                                                                                                                                                                              Best,
                                                                                                                                                                                                                                                              Katherine

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                                                                                                                                                                                                                                                                Dennis

                                                                                                                                                                                                                                                                I have been a quickbooks online user for 2 years. Biggest complaint is their backups to desktop is unreliable. Balance sheet, checkbook balance never match. Multiple mistakes that would take days to figure out. I used qb desktop for over a decade and was completely satiated. I enjoyed seeing all the complaints as I agree with most and its nice to see that I am not the only one that thinks that intuit could have done MUCH better with this online version. I agree that it needs lots of work before I would consider it a 4.5 star rating it has in this article.

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                                                                                                                                                                                                                                                                  David Markovic

                                                                                                                                                                                                                                                                  ​In October 2014 I purchased the Canadian version of Quickbooks 2014 plus a 1 year pre-paid subscription to Quickbooks Payroll service. Now, 10 months into my subscription, my Quickbooks Payroll service has been deactivated and I am told in order to reactivate it and continue using it I will need to purchase Quickbooks 2015 software. I explained to the customer service rep that I had already paid for a 12 month subscription to Payroll and as such I should be entitled to use of Payroll for the full 12 month term, or I should be given a refund for the remaining 2 months of my term for which I am being denied use. I was told, quite flatly, that I would not be reimbursed for the final 2 months of my term and that my only option was to purchase Quickbooks 2015. I am no expert on Canadian business law but this seems like it is an illegal practice and I will be investigating further.

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                                                                                                                                                                                                                                                                    Dean Legatski

                                                                                                                                                                                                                                                                    Not a good option for true “small businesses”, by which I mean just owner and 1-2 staff. Intuit has made a habit of raising prices without notification, so costs keep going up, but benefits do not. Found out they moved us to the most expensive option without telling us, and they do not have a migration path to move to different subscription, so it will cost an extra $300/year (around $900/year total for Online Plus and Payroll). While that is not the end of the world, it does impact our small business, and I have not seen any new benefits since it was costing us $120/year.

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                                                                                                                                                                                                                                                                      A Hall

                                                                                                                                                                                                                                                                      O stars. I switched to this program from the installed version on recommendation from my accountant. It lacked alot of functionality which has been getting better slowly. There is lag time, which also got better. Several features weren’t working and they wouldn’t respond to me, but they did respond pretty quickly to my accountant….however the worst shock was realizing I had no back up. I logged in one day and discovered I had somehow become an accountant instead of a client…and my account was gone. I had 7 months of books and I have no back up and its been a week and they seem unable to restore a working version to me, that isn’t gone the next time I login. Thank you Quickbooks. Don’t buy this product!!!! Keep your books on your computer, where you have all of your information and your records!!!!

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                                                                                                                                                                                                                                                                        Joe Miller

                                                                                                                                                                                                                                                                        As a 20 year Quickbooks user, I can honestly say Quickbooks Onlinehas got to be the biggest, most epic fail of any product release in history. If you are considering Quickbooks Online, you would be much better off using a pen and ledgerbook! I have been using Quickbooks online for 18 months. This month, 8/1/2015, I have converted all four of my companies back to Quickbooks desktop version. Unforntunately, all of the negative element reviews you see here are accurate and probably watered down a bit.Quickbooks online:Is painfully slowInaccurateNon correctbleIncreases your work loadCustomer service is non existentExpensiveHas gotten worse over time not better

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                                                                                                                                                                                                                                                                          Kurt

                                                                                                                                                                                                                                                                          We are a small non-profit run by volunteers. I joined our existing QBO account 2 days ago to lend a hand. I decided to clean up the Customer list, which was a mess with multiple garbage entries like “Jim”, “Jimmi”, “Jimmy” unsullied by any transaction. Simple, right? Nuke ’em. But No! It cannot be done. CANNOT. Impossible. Once a customer is created, it is there forever. FOREVER. A programming challenge of such enormity not even mighty Intuit can surmount. Intuit’s advice is to “inactivate”, which they equate to “delete”. But all that does is leave Jimmi in the list with “(inactive)” next to his name.
                                                                                                                                                                                                                                                                          Well, I am only 2 days in. Is there more fun ahead?

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                                                                                                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                                                                                                            Hi Kurt,

                                                                                                                                                                                                                                                                            Have you tried merging the accounts? You can find instructions here. I’m pretty sure that would address the problem–let me know if it doesn’t work for you!

                                                                                                                                                                                                                                                                            Best,
                                                                                                                                                                                                                                                                            Katherine

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                                                                                                                                                                                                                                                                              Kelly

                                                                                                                                                                                                                                                                              My rating is 0 stars.
                                                                                                                                                                                                                                                                              QBO is beyond bad. The GUI is fine (QBO looks nice) but it is basically a very expensive invoicing program.

                                                                                                                                                                                                                                                                              1. You cannot do any real accounting. For instance, you can’t undo a reconciliation, so if you need to unreconcile, you must click ….. yes ……. confirm……save… wait ….. refresh …… LINE BY LINE back to the problem. When my client accidentally changed a transaction from 9 months ago, it took around 40 minutes to undo. In the desktop version, this would have taken less than a minute. There are dozens of other problems, but this alone renders QBO unusable for professionals.

                                                                                                                                                                                                                                                                              2. You can’t scroll through invoices or cheques
                                                                                                                                                                                                                                                                              3. You can’t have multiple windows open at once within the program. Which means endlessly refreshing and scrolling to get back to where you were. A workaround is to use tabbed browsing but this slows it down even more.
                                                                                                                                                                                                                                                                              4. You can’t enter GST separately, so when you import an item and the entire bill is $65 of GST only, it requires a complex workaround for all CBSA GST payments.
                                                                                                                                                                                                                                                                              5. There is no “snapback” feature, so when you drill down to investigate a transaction, normally you would simply close the window. In QBO, it takes you back to page 1 even if you were on page 5. Which means, scroll ….. refresh…. click…..yes…… argh! too slow
                                                                                                                                                                                                                                                                              6. If you have keyboarding skills over 50 wpm, this program will S-L-O-W y o u d o w n as you have to keep slowing your entry to allow the program to catchup.
                                                                                                                                                                                                                                                                              7. You can’t create a “dummy” backup file. One of my clients likes to use a dummy file to play “what if” with various planning scenarios. Can’t do it. Which also means you can’t have a backup of your own company file. If anything happens to QBO data, poof! it’s gone and you have no backup.

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                                                                                                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                                                                                                Hi Kelly,

                                                                                                                                                                                                                                                                                Thanks for your thorough listing of problems you’ve encountered with the program–that’s great info for our readers to have. Sorry to hear it’s been so problematic for you.

                                                                                                                                                                                                                                                                                For readers’ clarification, the above refers to the Canadian version of QBO, though several of the issues described apply to other versions as well. The U.S. edition does allow users to download/backup a company file. (Hopefully we’ll see that function added to the CA version soon.)

                                                                                                                                                                                                                                                                                Best,
                                                                                                                                                                                                                                                                                Katherine

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                                                                                                                                                                                                                                                                                  Maria

                                                                                                                                                                                                                                                                                  I am an Accountant working in a CPA’s office, all of us dread the client that has QBO and we draw straws to see who has to take it. I agree with all of your complaints, I wish it would go away. I much prefer QuickBooks desktop.

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                                                                                                                                                                                                                                                                                    Bob

                                                                                                                                                                                                                                                                                    Customer Service: The customer service Reps are very friendly and try to be helpful….. I am on day five in trying to fix communication between QB and my bank they have already said it was on there side but have not resolve it I have called almost every day to follow up and explain the urgency of this matter they told me today it might take three more days to fix that will be 8 days… There is no way that Customer service can speak directly to the engineers to get me more info it is almost like they are two different companies.This is unexceptable for a business that supports business……Totally frustrated I could just scream

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                                                                                                                                                                                                                                                                                      S. R.

                                                                                                                                                                                                                                                                                      My conversion from QB desktop to QBO has decimated my small business. I have spent over 10 hours in the last 3 days trying to get the escalation team to figure out why so many tech. errors occurred that resulted in lost info, etc. Disastrous.Sales: They are either a pack of liars or the most misinformed group of sales people on the planet. Most of the claims they made were false, including being able to use existing standard checks with the QBO. Pricing was quoted at one level and 5 people have failed to correct the pricing. It is a nightmare. The program is not intuitive, is slow, takes multiple steps for a simple issue and I’ve heard “I’m so sorry” and “Gee, we’ve never seen that happen before” repeatedly. DON’T use this program. I will likely never get out of the mess this has created and am facing at least 30 hours to re-create history by going back to desktop.

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                                                                                                                                                                                                                                                                                        Stacky

                                                                                                                                                                                                                                                                                        The business philosophy for the QBO software seems to be “give the impression of progress by making minor changes but do not attend to obvious bugs in the existing software.”

                                                                                                                                                                                                                                                                                        Our real estate company makes many recurring payments each month on our property mortgages, so we went to the Recurring Bill feature because the Recurring Check often was changed and saved without a checkmark placed in the “pay later” box. The Recurring Bill option seemingly fixed that problem except for two problems.

                                                                                                                                                                                                                                                                                        First there was the issue of when do you want the Recurring Bill to appear in the Pay Bills file. We chose 10 days ahead of the recurring date but the actual due date that hit Bill Pays was 10 days after the recurring date. This turned out to be our problem because the calculation in the software also looked at Vendor terms and all of our vendors were set up in the company file to be “Net 10.” When the terms were changed to “Due on Receipt” the problem went away so that we now have the right date showing in the Bill Pay record. QBO was at fault here because there is not a single instruction anywhere that tells you how the software calculates the due date – and the “Help” people cannot tie their own shoes. All they want is an “attaboy” email to give to the boss. I still resent the time I spent manually correcting dates in the Pay Bills file for three months.

                                                                                                                                                                                                                                                                                        The second bug is a real bug that absolutely needs to be fixed. Plainly shown in the data entry screen for Recurring Bills is a box labeled “Bill No.” Everyone who enters A/P bills through “Bills” every day knows the importance of that box is to provide detail on the check stub to identify what is being paid. But in Recurring Bills, this box will not work. When you enter anything there, it does not save. The result is that no information goes on the check stub. So the work-around requires that a separate vendor be set-up for our mortgage companies for each mortgage in order that the account number field can be used to insert the mortgage number as the account number. One mortgage company has 10 loans, so 10 checks get cut and even then we often add “Bill No” in the Pay Bills file.

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                                                                                                                                                                                                                                                                                          Devin

                                                                                                                                                                                                                                                                                          Hi Katherine,
                                                                                                                                                                                                                                                                                          We recently subscribed to QB Enterprise Online (Platinum) moving from a QB 2008/Intuit POS desktop combo. It was my hope that Enterprise would combine all the features we need with the addition of live and ubiquitous connection. This it has, along with some back office features, such as EDI, advanced inventory, etc. that would be an incredible benefit.

                                                                                                                                                                                                                                                                                          All-in-all, I have to say that Enterprise is what I hoped it would be, except for one thing: I can use very little criteria to search for an item. I can’t find it to sell it and I can’t find it to buy it. Despite having the ability to add custom qualifiers to items, I can’t use any of the 12 or so item attributes, style numbers, part numbers, etc. to find an item. The entire application for me is useless because of this bottleneck in the data search.
                                                                                                                                                                                                                                                                                          Despite the reports of the QBO users, I have received nothing but excellent immediate, unrushed service from US based CS, both from technical support and business applications service. It must have something to do with the plan level. But with my problem, nothing can be done. Its a programming weakness, not a bug.
                                                                                                                                                                                                                                                                                          I don’t want to quit QBE, so I’m looking for a POS and/or inventory management add(s) on that will fully sync (financial and inventory) with QBE and can be hosted. I still want to take advantage of the ecommerce and EDI vendor exchange, as well as the SocMed connections. Guidance is scarce in the software jungle and Merchant Maverick is an extremely helpful resource. Thank you.
                                                                                                                                                                                                                                                                                          If you have any recommendations or suggestions about add-ons, please let me know. I’m not beholden to QBE and can change if there is a better solution.
                                                                                                                                                                                                                                                                                          Again, Thank you.

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                                                                                                                                                                                                                                                                                            Jack

                                                                                                                                                                                                                                                                                            1 Star is being generous! Apart from the poor usability of the interface and the speed it works at, which is appalling, the worse thing is the lack of knowledge from the customer support team, useless is an understatement. Every time you phone they can never answer your questions, last time i phoned it took 56 hours for them to reply with an unsatisfactory answer. They are trying to be clever by creating new options, such as uploading your banking statements, but the basics have suffered, you can’t even assign a payment option to a bill payment. Also once you are signed up and migrated all your data, it is practically impossible to go back to the desktop version as they can’t migrate your data back, so you loose all your data and it is only saved for a year on their site. DON’T DO IT, I regret the minute i signed on the dotted line.

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                                                                                                                                                                                                                                                                                              JC

                                                                                                                                                                                                                                                                                              QBO is Garbage. Switching today after nearly three years of service. It’s been convenient, the android app is not too bad either.Here’s the problem, they force irreversible updates, to all QBO accounts, and they only suggest “leave a message on our support forum for an engineer to review.”Today, they forced a sales form update, affecting all estimate/invoice/reciepts. My format of my forms changed entirely, for everything, and it the new format looks HORRIBLE. There’s nothing I can do. They removed the ability to edit the forms to look the way they were yesterday… WHY?!?! I can’t change font color or location on the form like it was yesterday… WHY?!!! When talking on the phone to fix my problem, they have no solution except for “play with the settings and see if you can get it close.” So everyone using QBO is going to have completely different looking Sales forms now… for NO reason… and NO way to replicate to same look prior… That’s why I’m leaving and never returning to QBO.

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                                                                                                                                                                                                                                                                                                Lonna

                                                                                                                                                                                                                                                                                                I have recently bought a Mac computer for my business I was wondering if Mac quickbooks pro desktop or online is better? I farm so I need to separate fields and what is being done to them and grown on them. We also have different entities to separate . I would like to access them on my iPads too. Any suggestions?

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                                                                                                                                                                                                                                                                                                  Katherine Miller

                                                                                                                                                                                                                                                                                                  Hi Lonna,

                                                                                                                                                                                                                                                                                                  The desktop and online versions of QuickBooks are very different. Since you want to be able to access the program on your iPads, what I’d recommend is trying out QBO and seeing if it has all the features you need. (For separating different fields, you might try location and class tracking. Note that this will require QBO Plus.) If QBO Plus doesn’t have what you need, then it’s time to look at the desktop version–but the desktop version won’t work on your iPads.

                                                                                                                                                                                                                                                                                                  Finally, depending on your budget and accounting needs, it’s possible your best option could be other software. If neither QBO nor QuickBooks Pro for Mac meets your needs, check out our article on how to choose accounting software.

                                                                                                                                                                                                                                                                                                  Good luck!
                                                                                                                                                                                                                                                                                                  Katherine

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                                                                                                                                                                                                                                                                                                    TEP

                                                                                                                                                                                                                                                                                                    The only reason QB Online gets 2 stars instead of 1 is because it’s only and best feature is that you can access your company file in real time from any computer, phone, tablet, etc…. And since our company’s owner travels extensively, he wants his finger on what is happening in his accounting department. But the negatives are numerous and require my favorite word in Inuit’s support lexicon….the dreaded “work-around”. So here are my biggest issues with QB Online:1. If Inuit’s server is down, your entire accounting staff will be twiddling their thumbs waiting for the fix. Zero access to your company file in that situation. 2. If a new employee says they are very familiar with QuickBooks and have worked with a desktop version for years, prepare yourself for a lot of training with them. It resembles and works nothing like the desktop version. It is equivalent to learning a brand new accounting program. Prior knowledge and familiarity with the desktop QuickBooks products will not help.3. This leads to wasted time searching for common tasks. Where do I print invoices? How do I print checks? Where is that report I use to use? Why must I go to this different area when it use to be conveniently in another area. The wasted time my staff spends asking each other if someone else has figured out how to do something in QuickBooks Online is too much. Yet we persevere in trying to figure out the answer ourselves because……4. QB Online Support is the worst. We have been advised to watch videos on YouTube, asked to be put on hold numerous times because support doesn’t seem to understand the program themselves, told to use the numerous “work-arounds”, and then usually are told that there is no real fix but that the programmers are constantly working to improve the product so hopefully our issue will be addressed soon.5. Purchases Orders don’t really work in QB Online. If your PO comes in several shipments, the minute you convert one part of that PO to the invoice, the entire PO changes to only the items currently shipped. The open part of the PO essential disappears. There is no Receive Items function in QB Online. These are my biggest pet peeves about QB Online. It was as if the programmers decided to reinvent a perfectly good wheel. Good luck to anyone who decides to purchase and convert. Just be prepared for a huge standstill in productivity while your staff learns the program.

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                                                                                                                                                                                                                                                                                                      U

                                                                                                                                                                                                                                                                                                      Hi Katherine, Hope you can help me here. I run a Web Developing agency and currently use Freshbooks with 2 employees and with an integration of eway.com.au for payments. Just so you know, eway doesnt let clients pay invoice in half, the client has to pay the full price at once, which is a huge problem when it comes to partial payments. Here it is in detail. I charge 50% upfront, 25% and then the balance 25% after project completion. The problem I have is lets say I invoice for an advance payment of 50% for a $2000 project. So the 50% payment of $1000 gets noted in Freshbooks as due. Great! BUT there no way to see how much a particular client owes me in TOTAL, that is including the remaining balance of $1000? To solve this I had to create multiple invoices for the remaining 25% and 25% payments. But this is a mess when I have about 20 projects running at the same time. Do you know of anything that can handle partial payments? I tried xero, zoho invoice none of them helped.

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                                                                                                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                                                                                                        Hi there,

                                                                                                                                                                                                                                                                                                        Sounds like your real problem is eWAY, if it won’t allow your clients to partially pay an invoice. Most good cloud-based accounting software–including Xero, Zoho, and QBO–will allow you to post partial payments to invoices. So does FreshBooks, for that matter. Have you considered switching payment processors? If you’re interested in checking out some other options, you can check out our reviews of various merchant account providers here.

                                                                                                                                                                                                                                                                                                        Best,
                                                                                                                                                                                                                                                                                                        Katherine

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                                                                                                                                                                                                                                                                                                          Sandra (Touchsuite)

                                                                                                                                                                                                                                                                                                          Hi MM,

                                                                                                                                                                                                                                                                                                          My company is a developer and a reseller of QB products, we have a product called ReCharge that will allow you to be able to complete recurring billing in realtime that automatically records within your program. It will also allow for multiple payments as well. Great electronic invoicing product.

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                                                                                                                                                                                                                                                                                                            Tracy Fuller

                                                                                                                                                                                                                                                                                                            Is there a minus star for service and problem solving? i would be giving them about -3 stars.Besides the on hold time of 20 min per call (average of 2-3 calls a day to get answers or answer questions) and the extra 7 hrs. of my time to process one credit card, I never received the promised phone call back from Steven to tell me the issue had been solved. I have never had this sort of an issue with any card processing in over 30 yrs of business. Not only that but the call center process is unbelievable as it was impossible to return a call to ‘Steven’ if he left a message asking for more information…. another 20 min. in the queuing system only to get a hold of someone that couldn’t help me and could only connect with ‘Steven’ via chat and only if he happened to look at his computer – Unbelievable – it took 8 days to process one credit card! I will be looking for a different service!

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                                                                                                                                                                                                                                                                                                              Regina

                                                                                                                                                                                                                                                                                                              This is the worst accounting program ever developed. Not user friendly and very hard to navigate. Do the developers actually use this or just try to make accounting difficult and sit back and laugh. I work with many different accounting programs and this is by far the most difficult program I have ever encountered.

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                                                                                                                                                                                                                                                                                                                David

                                                                                                                                                                                                                                                                                                                I have been a quickbooks user since 1997. I have had great experience with them using the desktop versions of the software. I have recently started using the online version and have experienced many issues as well as not being told the truth and being left out to dry. Ill be quick because I don’t really have much time right now to invest in this. 1. Because of the volume of my business, I was given a special rate for the CC processing. I have been getting charged 1% more than my agreed upon amount. As of now I have been overcharged over $1,000 and they wont do anything about it. I was told that “nobody” get’s that rate. Basically they called my a liar and I have a email from them that shows the rate they are giving me. So, I dont know if they will give it to me after calling me a liar. The question is, will they pay me back for the overcharges to my account. They didnt seem like they are going to. 2. Credit card processing is down for the day today. 2 of my customers are driving around with tires on their cars right this minute because we could not accept their credit card charges. I was left on hold 3 times today while they were “looking” at it. The total time on the phone is 2 hours and 40 minutes. So, now im out of pocket 2.5 hours and $1,100.00 that I must hope the customers come back to pay us. Their overseas hiring company now and they dont givethe service like they used to. They dont have the pride in their product like they used to. I am so disappointing in what I am experiencing now. I am going to find another software to run my business. They will be good for you if you have a very simple business that has minor needs, but if you have a high dollar product or large revenue going through your business, this is not for you. If you are worried about customer service helping you out, this is not for you. I was a large fan of quickbooks for many many years. Now They have lost me because of the ethics that they run themselves with. It is so sad to see where they have gone. Good luck, David

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                                                                                                                                                                                                                                                                                                                  dpfromva

                                                                                                                                                                                                                                                                                                                  Just had an awful experience trying to convert from QB desktop to QB online with payroll. The transfer “resurrected” about 70 employees, going back to 1990s, from inactive to active. I painstakingly converted them one by one to “not on payroll status.” However, QB Online would not work unless I entered SSN and W2 data for all of them. Impossible! It wouldn’t let me delete them, said they were associated with other accounts. I called customer service, finally got someone who told me about the purge company command, wiped out all the data — except the “real” and zombie employees, who were all still there. Now I can delete them, one by one. I tried to do this all the 1st part of January to start annual payroll data clean, missed the date because of all the issues, so now I’m running and paying for two payroll services, had to do the first payroll back on desktop, Now QB Online won’t let me delete the ghost paychecks I had entered to try to keep the two in sync. (I had given up and was waiting until tax quarter end and try to start over with QB payroll online.) I’m out money, enormous amt of time, and couldn’t deliver online to my client as I promised. You gotta admire their business model — have you pay to be a QB pro advisor for the privilege of peddling their product to new clients (most people pay their sales force, not charge them!), and refer you to the “QB Community” for help issues, so you also spend time providing technical support to yourselves. Brilliant! I work for clients on the weekends, when of course their live support is simply unavailable. I have another client using SunTrust Bank for full assisted payroll, including reporting new hires to states, multiple state withholding, all payroll tax filing, quick and responsive customer support, for $50 a month for 15 employees, no per employee fee. Trying to persuade other clients to switch banks to access this service.

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                                                                                                                                                                                                                                                                                                                    Stan

                                                                                                                                                                                                                                                                                                                    The new 2015 version of QuickBooks online is absolutely terrible. Not only does the new layout make no sense from an accounting perspective, the software is full of bugs and simply doesn’t work. There is not even a way to print the reconciliation to tick and tie before it is complete. After 14 years of using QB’s online we may have to switch to Peachtree or something.

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                                                                                                                                                                                                                                                                                                                      Rita Rice

                                                                                                                                                                                                                                                                                                                      We’re considering going back to Quickbooks – using Quickbooks Online Plus. Timetracking is a constant issue – Quickbooks got rid of their app in 2012, forcing users to go to the online system for an accurate timekeeping and time billing record.

                                                                                                                                                                                                                                                                                                                      We switched to AccountEdge – and have love it! EXCEPT, now, AccountEdge is getting rid of their TimeTracker application, and forcing all of THEIR customers to move to AccountEdge Online. Which might have been ok, except that, when I spoke to their team (great customer service, BTW), their online platform doesn’t actually have any true Cloud functionality – you’re still tied to the computer that has the company file on it, and there are no pros to the new system – except they’re now going to charge us $50/month!

                                                                                                                                                                                                                                                                                                                      My biggest concern is accurate timetracking and billing for our contract employees, and the ability to use retainers and time invoices online.

                                                                                                                                                                                                                                                                                                                      If anyone has a suggestion for a good Cloud based accounting program that handles these better than QBO, I’m all ears!
                                                                                                                                                                                                                                                                                                                      Rita Rice

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                                                                                                                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                                                                                                                        Hi Rita,

                                                                                                                                                                                                                                                                                                                        Sorry to hear about AccountEdge. QBO Plus may be the best program for what you need–the only major downside is the terrible customer service. If you’re seeking alternatives, take a look at Zoho Books and see if it might be a good fit. (Review here; the company’s added some pretty cool stuff since Sept., so I’ll be updating this soon–in the meantime, if the software’s missing a feature you want, double check the website to see if it’s been added in the last 5 months.) If you’re a small company dealing with a limited number of contractors, you might also want to check out FreeAgent.

                                                                                                                                                                                                                                                                                                                        Normally, when it comes to cloud accounting software, Xero is among my recommendations, but unfortunately, it wouldn’t work for your purposes without an add-on, and that’s extra money.

                                                                                                                                                                                                                                                                                                                        Let me know if you have other questions, and best of luck!
                                                                                                                                                                                                                                                                                                                        Katherine

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                                                                                                                                                                                                                                                                                                                          Patty (AmishFurnitureandMore,Inc.)

                                                                                                                                                                                                                                                                                                                          Customer Service is practically non existent. Do not expect to get help with any issues you come across, and you will come across issues!

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                                                                                                                                                                                                                                                                                                                            Angela

                                                                                                                                                                                                                                                                                                                            Warning for those using the desktop version thinking of converting to QBO. I strongly suggest you contact a QB professional and have them check you file before you try to convert. This was not suggested to our company and we are paying the consequences. Trying to convert a corrupted file back to desktop is incredibly difficult and it is impossible to get ahold of the QB conversion team.Once our file is back to desktop we will be staying in desktop.

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                                                                                                                                                                                                                                                                                                                              C

                                                                                                                                                                                                                                                                                                                              Good luck getting support for their screw-ups. Product is great, concept is great. Can’t use it cause you can’t get basic support.

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                                                                                                                                                                                                                                                                                                                                Julia

                                                                                                                                                                                                                                                                                                                                Hi Katherine,

                                                                                                                                                                                                                                                                                                                                Does the 2015 QB for Mac have job costing? I’m using the 2012 version for Mac right now.

                                                                                                                                                                                                                                                                                                                                Thanks,
                                                                                                                                                                                                                                                                                                                                Julia

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                                                                                                                                                                                                                                                                                                                                  Katherine Miller

                                                                                                                                                                                                                                                                                                                                  Hi Julia,

                                                                                                                                                                                                                                                                                                                                  Unfortunately, it doesn’t. Job costing is only supported for QuickBooks Premium & Enterprise, which are both Windows-only.

                                                                                                                                                                                                                                                                                                                                  Best,
                                                                                                                                                                                                                                                                                                                                  Katherine

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                                                                                                                                                                                                                                                                                                                                    Amy

                                                                                                                                                                                                                                                                                                                                    Rating? You don’t have a negative star – no rating from me! Quickbooks is working ok for our business, however, I switched from desktop to online for ONE and only ONE reason – To accept online payments via ACH. Well, signed up for online payments in October 2013. TODAY, they did an “audit” of our business. We are an insurance agency (as the name of our business CLEARLY states), which I had marked on our application back in October. The audit tells them that we are not an accepted “industry” for their merchant services and they CLOSED our account. Just like that. Didn’t do this “audit” back in October when I signed up! Now, after spending about 1K in advertising this new SERVICE to our CUSTOMERS and paying Intuit payments for services the last 3 months – I get to go back to the drawing board! And now, I’m stuck with QB online when I am thinking that now I no longer NEED it! Plus still dealing with the learning curve between online and desktop!

                                                                                                                                                                                                                                                                                                                                    NOT A HAPPY CUSTOMER HERE.

                                                                                                                                                                                                                                                                                                                                    If you sign up for online payments. Get an audit of your “industry” immediately! They won’t do it until they have collect $$ from you and then you are out if your industry doesn’t suffice! Basically any type of insurance industry business other than the carrier themselves is OUT.

                                                                                                                                                                                                                                                                                                                                    Signed: very upset customer!

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                                                                                                                                                                                                                                                                                                                                      Nevin

                                                                                                                                                                                                                                                                                                                                      Best website out of a bad crowd (Xero, Freshdesk, Wave, etc). They are the only ones with phone support which is great but the phone support is terrible – long wait times (20 mins) and the reps don’t know anything.

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                                                                                                                                                                                                                                                                                                                                        Brad Rand

                                                                                                                                                                                                                                                                                                                                        I have been using Quicken since 1997 in my business. The move to Quickbooks online has been frustrating to the point that I am going to leave Quicken for something that is reliable with customer support. I have been working with their “data conversion” team for 3 weeks without success transferring my information from one of their products to the other. Yesterday I was transferred from “customer service” to “technical support” to the “data conversion team” to their “installation team” and then back to the “data conversion team”. Total hold time 63 minutes. I finally got my file back and it was in a Quickbooks desktop version that is not compatible with Quickbooks online. I had to call again, this time 3 transfers and 36 minutes of hold time and they are trying to get me a trial version. Update: Got the trial version. It is a 2012 version and not compatible with the file that they prepared for me. Had to call again and this time 2 transfers, 34:30 of hold time, they are going to talk to the data conversion team and get back to me.

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                                                                                                                                                                                                                                                                                                                                          Gavin

                                                                                                                                                                                                                                                                                                                                          As an owner of a computer consulting firm, I would say stay away from QBO. While the product has certainly improved, the desktop version has all of the same features PLUS a whole lot more that are very important. For example, in QBO, there is no iif importing functionality (which is very common among businesses nowadays). There is also no customization of the home page on QBO, which makes the home page often useless for most businesses. There are also still many issues with the data import from desktop to QBO, like preferred invoice delivery method going back to “print” for all customers, when they were set to “email”. And the CC entry for email for all customers disappeared. This is just a short list of issues with QBO that we have come across when helping our clients migrate to QBO. As a computer consulting firm, we simply can’t advise our clients to migrate from the desktop version. On top of all of this, the intuit support is absolutely terrible.

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                                                                                                                                                                                                                                                                                                                                            Nick Keyko

                                                                                                                                                                                                                                                                                                                                            Hi Katherine.

                                                                                                                                                                                                                                                                                                                                            This is a great write-up on QBO! Lots of really good information for businesses who are looking for accounting software.

                                                                                                                                                                                                                                                                                                                                            Also, a HUGE thank you for including Jobber in your list of notable add ons!

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                                                                                                                                                                                                                                                                                                                                              Dan

                                                                                                                                                                                                                                                                                                                                              Hello Katherine. I think your evaluation of QBO is excellent and parallels my own experience. It’s used to manage our books for a good size Rotary club which I am the administrator or as well as I use it to manage a small church’s books. Personally the software runs very well, is very responsive (I’m a Comcast customer) and fairly intuitive. That said, here is the part that is not so good: – The church has about 8-10 employees paid on a monthly basis but we are still stuck in the payroll setup phase for almost 2 months now. Support does not know what is going on and they say it has been sent “upstairs” to the next level (I’m guessing the programmers) but no progress. Due to this failure, we are unable to do payroll and are now doing our payroll on the desktop version. – Also, after speaking with a supervisor on the support line, they were going to add some data into a payroll record for me as there was no place I could do that myself. Said it would be done in 2 weeks, so far about 6 weeks have passed with no action. – This is indicative with your comments about poor customer service, with little knowledge or ability for help desk staff to do anything except tell you about simple solutions to simple problems. They are definitely very friendly and try to be helpful but when the problem is not solved, friendliness goes out the window,All in all, I think the system has lots of promise but at this time I would not recommend this to any of my colleagues, especially if you want to do payroll.

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                                                                                                                                                                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                                                                                                                                                                Hi Dan,

                                                                                                                                                                                                                                                                                                                                                Thanks for your thoughtful and detailed review! It’s always great to hear from users of the software – my tests are pretty extensive, but there’s nothing like using a piece of software on a daily basis for months or years to familiarize yourself with a program – both its benefits and drawbacks.

                                                                                                                                                                                                                                                                                                                                                Sorry to hear about your experience with support and with Payroll. Unfortunately, shoddy customer service seems to have become the norm for Intuit. If the frustration mounts to the point that you want a new system and you live in a state where Xero offers Payroll (only 7 as of now), you might want to check out that option. Xero has some downsides, too, so you’d want to check it out thoroughly before switching, but they have very nice software on the whole – plus they offer extraordinarily good customer support. (You can find a quick comparison article I wrote for our blog here.)

                                                                                                                                                                                                                                                                                                                                                Best of luck! I hope that you’re able to get an integrated payroll system up and running soon, one way or another!

                                                                                                                                                                                                                                                                                                                                                Best,
                                                                                                                                                                                                                                                                                                                                                Katherine

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                                                                                                                                                                                                                                                                                                                                                  Jeff

                                                                                                                                                                                                                                                                                                                                                  Just a quick note to confirm that Flint does integrate with QuickBooks Online. Details at: https://www.flint.com/features/quickbooks-online-integration/Flint will automatically sync the details of your transactions with QuickBooks Online (including individual line items and memos). Flint will even connect transactions to your existing customers in order to save you time.

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                                                                                                                                                                                                                                                                                                                                                    Eva Smagacz

                                                                                                                                                                                                                                                                                                                                                    Trying to set up a payroll – after entering every employee manually, including year to date amounts, we noticed that pay period and pay day are incorrect (we pay on a following week). The only way to fix it, I was told was to start again. My data has been wiped clean. I am trying to start again. I do not have separate entry for pay period and pay day ( there is space only for pay day- with warning you cannot change it). With no help, manuals etc, I am waiting for over 2 hour on the phone. When you give up, you just go to the back of the queue.Absolute nightmare.

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                                                                                                                                                                                                                                                                                                                                                      Eva Smagacz

                                                                                                                                                                                                                                                                                                                                                      Just an update on my Quickbooks online: to create payroll you need to import employee date one by one from Quickbooks to Paysuite: all dates of birth and join dates were one day out and needed to be amended manually. All National Insurance numbers had to be entered again, for each staff member, manually. Entering deductions in the PaySuite is a joke – numbers jump from plus to minus seemingly at random – pressing [Save Changes] changes the amounts in front of your eyes but NOT FOR EVERYBODY. Sometimes the figures in the entry field is minus and shows in red. Sometimes the figures in the entry field are black and plus. This is COMPLETELY unrelated to what shows at the side and is COMPLETELY UNRELATED to what shows on the payslip. It took me 3.5 hours to do 11 payslips. I have done screen recording of this because I thought I am going mad. I hate that program with the passion. And wish long slow horrible death to a person that told me that Quickbooks Online are as good as Quickbooks Pro
                                                                                                                                                                                                                                                                                                                                                      I have been using Quicken and Quickbooks since their inception, and will leave Intuit in April and I’m counting the days.

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                                                                                                                                                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                                                                                                                                                        Hi Eva,

                                                                                                                                                                                                                                                                                                                                                        Thanks for posting about these issues–this is good info for anyone who’s looking at moving from QB Pro to QBO and using Paysuite. What a mess. What program are you switching to?

                                                                                                                                                                                                                                                                                                                                                        Best,
                                                                                                                                                                                                                                                                                                                                                        Katherine

                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                          Eva Smagacz

                                                                                                                                                                                                                                                                                                                                                          Hi Katherine,I begin to suspect that the “random” events on the screen are related to varying speed with which PaySuite accepts entered information. I believe some info converts at the source, ei. PC where you log in data, and some info converts after it reached cloud. So you cannot trust anything you see in real time – I have taken to entering the data, having tea, doing any changes, having tea, etc. It is much less stressful.Another major problem with payment is a conflict between payday and pay period. In PaySuite, unlike in Quickbooks, pay period does not refer to actual period which employee worked. It refers to tax week in which you will pay them. AND YOU CANNOT CHANGE IT. I had no help from helpdesk – they helped me to set up payroll WRONG twice.PaySuite allows you to then choose a payday which it allows you to choose outside the pay period aka tax week. The results are that the Payslip will name the tax period (lets call it n) while Inland Revenue of course considers the pay to fall into a week when the money are PHYSICALLY paid (so n+1 if you pay your wages a week in arrears). So the information on payslip is incorrect. I plan to move to Xero. I need the system that is Cloud based.

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                                                                                                                                                                                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                                                                                                                                                                                            Thanks for the follow-up, and good luck! Xero’s a great program. After you make the switch, please feel free to leave your own review in comments on our Xero review–it’s always helpful to hear input from actual users of the programs. =)

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                                                                                                                                                                                                                                                                                                                                                              steve

                                                                                                                                                                                                                                                                                                                                                              Beware – QB began converting customers in February, I am writing this in November and my client still not converted meaning they cannot accept imported online banking transactions which is supposed to be one of main reasons to use Online. VERY, VERY FRUSTRATED and embarrased as a CPA i recommended to my client last year.

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                                                                                                                                                                                                                                                                                                                                                                Ellen

                                                                                                                                                                                                                                                                                                                                                                I’ve used Quickbooks since 2009, however, I’m disappointed over the mobile app being discontinued and now the Quickbooks remote access is being discontinued at the end of this year as well. This leaves no information available to you unless you are parked in front of the computer with the program on it. I used the remote access to work from home & could even help train & fix problems from any computer if I was out of town. And even tho the mobile app was limited it had customer info & we could do estimates for customers etc. In this era it should have been improved, not just taken away, it was a big selling point when we decided to add payroll & make Quickbooks our permanent bookkeeping program. The ease of use is true but between losing all the perks, the ridiculous price of their supporting checks & paper goods, dealing with horrendous support that you cannot understand when they finally do answer, the issues that never get resolved, sadly this may be our last year with them. I used to be one of their biggest fans but when prices keep going up with a company & all the amenities go away it’s time to reevaluate.

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                                                                                                                                                                                                                                                                                                                                                                  Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                  Hi Ellen,

                                                                                                                                                                                                                                                                                                                                                                  Which version of QuickBooks are you using? From your message, it sounds like a locally installed version, rather than QuickBooks Online. QBO does offer mobile apps, but it has less functionality than QuickBooks Pro. If you’re considering switching to something cloud-based, you might want to check out this blog article for a basic rundown of the pros and cons.

                                                                                                                                                                                                                                                                                                                                                                  If you end up deciding to switch to cloud-based software, take a look at QBO and Xero (review here); either one might be a good fit. If you want to stick with locally installed software but want to move away from QuickBooks, you might want to check out Sage 50 (formerly Peachtree).

                                                                                                                                                                                                                                                                                                                                                                  Best,
                                                                                                                                                                                                                                                                                                                                                                  Katherine

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                                                                                                                                                                                                                                                                                                                                                                    Pesach

                                                                                                                                                                                                                                                                                                                                                                    We were forced to move to the online version because Pro does not allow more than 14,500 names total. With 4-5,000 new customers a year, we ran out of usage quickly.We have one major complaint: We are etailers and needed to control inventory in and out of our store. There is no way to keep track of the manufacturer’s part numbers or UPC codes. Every shipment, packing list and invoice we get from our vendors has this. But we can’t track it this way in the online version. An inventory tracking system that doesn’t record or track part numbers? A serious lack in our opinion. (PS: Part numbers were both included and searchable in the Pro versions.)

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                                                                                                                                                                                                                                                                                                                                                                      Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                      Inventory control doesn’t tend to be great in cloud-based accounting systems (though there are a few exceptions). Did you look at QuickBooks Enterprise? That allows over 100,000 names. Either that or Sage 50 (check the versions for how many customers they’ll allow you; Quantum is unlimited) might be the best option for your situation.

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                                                                                                                                                                                                                                                                                                                                                                        Greg Lam

                                                                                                                                                                                                                                                                                                                                                                        Hey Katherine,

                                                                                                                                                                                                                                                                                                                                                                        One point that I saw that I’m fairly sure is incorrect is that QuickBooks Online doesn’t use Yodlee for their bank feeds. They have their own data service to interface with banks. Whether this is better or worse than Yodlee, I can’t empirically say. Anecdotally, I hear that QuickBooks Online’s bank feeds are more stable than Yodlee. I always recommend that anyone looking at bank feeds test it out in whatever software they’re considering to make sure the feed works.

                                                                                                                                                                                                                                                                                                                                                                        p.s. It seems there’s a bit of disdain for QBO in the comments. I think what people need to remember about QBO is that it’s not QuickBooks Desktop, and it’s not for everyone. But, for businesses where there’s a good fit, QBO can be a great tool.

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                                                                                                                                                                                                                                                                                                                                                                          Anita

                                                                                                                                                                                                                                                                                                                                                                          Decade plus user of QB desktop. Online does not flow as well. Intuit Payroll thru desktop a nightmare to stop trial or get $$ back. On hold for 2hrs 18mins for the 6th time this year. Have been charged over $500. Have to close account. Now they have transferred me to Asia!!!!

                                                                                                                                                                                                                                                                                                                                                                          Find other technology to access your QB and to be able to work on the go. There are other ways.

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                                                                                                                                                                                                                                                                                                                                                                            C M

                                                                                                                                                                                                                                                                                                                                                                            I am starting a business and have been looking for accounting apps that will integrate with a POS system…but each site I look at has so many bad reviews of QBO (which is the most commonly accomodated integration with POS’s) that I have been looking at other options such as WorkingPoint Accounting and Monchilla Accounting/Payroll…but I can’t seem to find any reviews of these products. Please take a look at them. I’m on a tight schedule to get my business launched and need some solutions in place. Thank you for any consideration to this you can give…I really like your reviews.

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                                                                                                                                                                                                                                                                                                                                                                              Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                              Hi there,

                                                                                                                                                                                                                                                                                                                                                                              I’ll take a look at WorkingPoint and Monchilla and see about adding reviews for them. You can probably expect to see a review of WorkingPoint sometime next week. Meanwhile, have you looked at Xero at all? It offers a lot of integrations, including 6 POS integrations. If your POS isn’t listed there, Xero also supports Zapier and OneSaas. I don’t know if that’s enough for your purposes, but it’s worth a look.

                                                                                                                                                                                                                                                                                                                                                                              Which POS system do you need to integrate with?

                                                                                                                                                                                                                                                                                                                                                                              Cheers,
                                                                                                                                                                                                                                                                                                                                                                              Katherine

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                                                                                                                                                                                                                                                                                                                                                                                Samantha

                                                                                                                                                                                                                                                                                                                                                                                It seemed to be an easy solution to be able to get online to your quickbooks. However, as soon as I tried to create a deposit slip to take to my bank I ran into problems. Opening my deposits was extremely slow and when it did open, my cheque’s were not there to deposit. After trying to figure it out myself, and get help from 2 other coworkers, we started online chat. In the end we found out that you can not make a deposit slip via quickbooks online. This makes the program completely useless for me as that’s how I make my deposits at the bank. End trial!

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                                                                                                                                                                                                                                                                                                                                                                                  Donald Love

                                                                                                                                                                                                                                                                                                                                                                                  That’s not true. You can absolutely print deposit slips (though you either have to buy a preprinted form or create your own to print on – we did the latter).

                                                                                                                                                                                                                                                                                                                                                                                  If you couldn’t see your checks, I would guess it’s because you didn’t put them into your Undeposited Funds account when you accepted them as payment.

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                                                                                                                                                                                                                                                                                                                                                                                    Angela Ford

                                                                                                                                                                                                                                                                                                                                                                                    I have been with quickbooks online for a year and it has been a nightmare. The transition from quickbooks pro was horrible, the transition from quickbooks pro payroll to quickbooks online payroll was even a worse nightmare that is still showing many flaws. I feel that Quickbooks online has gone backwards in technology. Every time i turn around there is another flaw in quickbooks online, even simple stuff, like my most recent flaw was I emailed a due on receipt invoice, the invoice shows due on receipt but the email shows invoice due in 30 days. My opinion is the ONLY good thing about quickbooks online is the fact that I can access it from any and multiple computers, as long as I have internet (and the QB server isn’t down, which happened once on payday (the 15th of the month) of all days. Also, some functions such as print may not always work form all browsers. Customer service is challenging as well.

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                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                      ECW

                                                                                                                                                                                                                                                                                                                                                                                      QBOnline continues to frustrate me and is so limited compared with desktop versions – features that CPA/Accountants are used to are buried now (i.e. creating memorized journal entries, bank recons etc). I have to google everytime I want to do something to find it on QBO new ‘improved’ version. I just call it a non-accountant version as it’s so ‘bubbly’ and not geared to accountants but to non-accountants that insist on cute ‘balloons’ to select. There are also features on QB Desktop that are not available online (i.e. like being able to ‘drag’ accounts to reorganize Chart of Accounts, being able to easily customize column view size etc., having multiple windows open with ‘view’ listing, etc. ) I would never recommend QBO unless you have no other choice due to cloud /multi-user ease. If you are used to QB Desktop then you will not like QBO. They also take it ‘down’ (I.e. last week from 10-10:30pm) when we needed it for a deadline (not convenient). urghh – why didn’t they keep it more robust instead of making it ‘hip’?

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                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                        Krystell Guzman

                                                                                                                                                                                                                                                                                                                                                                                        The new system made paying online completely challenging and now it takes me a lot longer to do invoices and even longer for people to pay me. Now I have to click the on or off for online payment for every invoice every time. When you click ON the OFF appears so it leaves you wondering is it ON or is it OFF. It’s dumb why cant you just check a box. Oh I know because when you are getting ready to send the invoice you have to scroll down and click the box again banking transfer. I have to do this every time manually, when before if I set up a customer to pay online I never had to worry about it again. Why did they even make all these changes so that it can be that much harder to send an invoice. I run two preschool and have way too much going on to add new extra steps to my invoicing process. Its beyond inept that I have to manually allow all customers to pay online every time I make an invoice then I have to confirm which way they can pay me once again after scrolling down. That four extra functions!!!!! It’s idiotic. When I contacted customer service they assured me that once you did it once on an invoice it would be automatic moving forward and that is not the case either! Thanks QuickBooks for making your system much harder to use and much more cumbersome to get paid. Now what I am waiting on is for parent to tell me they now have to enter in their payment information every month for the first time all over again. Is it the year 2014 or is it 1999? You just made your system way dumber and much more work!!!

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                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                          Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                          Thanks for your review, Krystell! I appreciate the info on the online payment option – I try to test software pretty comprehensively, but I didn’t try creating multiple invoices with payments enabled and so didn’t notice the problem. Sounds like yet another indication of the general issue that QBO’s new interface is less efficient than the old one.

                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                            Fred Ide

                                                                                                                                                                                                                                                                                                                                                                                            QBO took a useful and serious product and made it unworkable on office computes. The “Update” offers pretty but slow data refreshes (too many and large graphics?) and difficult work procedures (QBO use to have all the information on the page or a button away. Now you have to return to the root and drill down to the related process). It may be marginally better for mobile users (we’ve tried it and find it cumbersome for any real work) but it still remains that we need a serious accounting web based platform . This is the New Coke and I need the Classic or I,m looking for the better Pepsi.

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                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                              Kim

                                                                                                                                                                                                                                                                                                                                                                                              The “new” upgrade is horrible.I have used quickbooksonline for the last 8 years and since this upgrade I have been very dissatisfied. I can’t print checks, I can’t add employees. It takes me 4 more steps to do what used to take me 1. It seems like all they wanted was a pretty interface that is completely unreliable. You call support and after sitting on hold for 45 minutes they tell you clearing your cache will help, but it does not. I have been using MAC for the last 2 years and since the “upgrade” won’t work on that I have tried with a windows server only to have the same issues. Time to find a new program – mid year and that sucks!

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                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                Kim

                                                                                                                                                                                                                                                                                                                                                                                                If I could give this new version of Quick books online minus 10 stars I would, this is the worst thing intuit has done to the accounting world in decades.The new online revision is pretty but that’s where it ends. It is not data entry friendly, what use to take one click and then tab input, is now three to five clicks, tab input, tab oh wait you have to move back to the mouse and click to highlight sometime but not others.Its also hide and seek with most all functions

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                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                  Gerald Hintlain

                                                                                                                                                                                                                                                                                                                                                                                                  I can not possibly recommend quickbooks online to anyone. When my clients subscription is finished we will NOT be renewing. Do everyone a favor and switch back to the older version. The new one stinks. I might very well be tempted to return to QB online if that happens.
                                                                                                                                                                                                                                                                                                                                                                                                  Gerald Hintlian

                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                    Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                    Hi Gerald,

                                                                                                                                                                                                                                                                                                                                                                                                    What was it about the new version you disliked? I’d be interested to hear about your experience, since a lot of the user feedback I’ve seen on the new interface has been positive.

                                                                                                                                                                                                                                                                                                                                                                                                    Thanks!
                                                                                                                                                                                                                                                                                                                                                                                                    Katherine

                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                      brenda

                                                                                                                                                                                                                                                                                                                                                                                                      One thing about Quickbooks online is it does not allow for multiple companies. So if you are a bookkeeper like I am, forget QB’s online or any QB’s for that matter. Either try Wave or better yet, Kashoo. I was using Wave which is free but now switching to Kashoo even though there is a fee it’s worth it. Wave is just too slow at getting things done. Years for simple fixes and frankly I’m fed up. Thanks.

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                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                        Hi Brenda,

                                                                                                                                                                                                                                                                                                                                                                                                        Thanks for sharing your experiences! It’s my understanding that QBO does allow for multiple companies, but you have to purchase a subscription for each (you do get a 20% discount for the second company and a 30% discount for the third for one year, but after that it drops to a flat 10% discount). The costs add up pretty quickly.

                                                                                                                                                                                                                                                                                                                                                                                                        I hope the transition to Kashoo goes smoothly, and I’d love to hear how it works out for you! Feel free to add your own review in the comments on the Kashoo Review!

                                                                                                                                                                                                                                                                                                                                                                                                        Best,
                                                                                                                                                                                                                                                                                                                                                                                                        Katherine

                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                          Trisha Bradley

                                                                                                                                                                                                                                                                                                                                                                                                          I am 9 days into my free trial with Quickbooks Pro Online. I have ran into several snags during set up. Most frustrating is payroll set up, I am currently in limbo because the set up will not allow me to put previous year to date totals as they were given. It keeps wanting me to adjust my totals which if it were two or three cents off I could probably adjust later but this system keeps wanting me to change the totals vastly and I had one worker who changed their deductions mid quarter so how do they account for this when telling me what they think they know? Plus you can not customize your check stubs, I have checks I just ordered that are not compatible with the quick books format. Is there a way around this problem?

                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                            Hi Trisha,

                                                                                                                                                                                                                                                                                                                                                                                                            Sorry to hear about your frustrating experiences. Unfortunately, I’m not aware of a way to customize QBO check stub layout. Have you tried checking with QBO support or the QBO community?

                                                                                                                                                                                                                                                                                                                                                                                                            Katherine

                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                              Thomas

                                                                                                                                                                                                                                                                                                                                                                                                              I am currently using QB for Mac 2013 and would like to access QB from multiple devices: laptop in delivery van, desktop in office, laptop in production facility. Could I run QB Online from a device that is not online and update info when back online? What would happen if QB Online servers go down? Will data be kept on device until update is possible?

                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                                Hi Thomas,

                                                                                                                                                                                                                                                                                                                                                                                                                Unfortunately, you can’t run QB Online from an offline device. QBO servers back up your data every few minutes. If the servers go down, you won’t be able to access your data, but you won’t lose it either – it will be there as soon as the servers are back up again. QBO has a history of 99.81% uptime since 2007 and 99.95% in 2013. You can read more about recent outages here.

                                                                                                                                                                                                                                                                                                                                                                                                                Best,
                                                                                                                                                                                                                                                                                                                                                                                                                Katherine

                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                  H Watts

                                                                                                                                                                                                                                                                                                                                                                                                                  The software was sold to us (by Intuit) as ideal for a global company dealing in multi-currencies, what was not made apparent was the considerable loss of functionality we would have to endure from QuickBooks Pro, which was amplified after the latest ‘software upgrade’. Add to this the fact that their server is often inaccessible during ‘busy periods’ and you are left with a product which is inadequate certainly for our needs.

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                                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                    Rita

                                                                                                                                                                                                                                                                                                                                                                                                                    Just to save others the trouble that we are having. QB on-line works well if you are a small company. We started as a small company with 20 employees, we now have almost 60 employees and our services are expanding. QB online does not have the services that our company needs currently. The payroll is vendored out and it so restrictive.

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                                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                      Diego Ortiz

                                                                                                                                                                                                                                                                                                                                                                                                                      Hi Katherine,

                                                                                                                                                                                                                                                                                                                                                                                                                      I’m looking for an accounting software for a small engineering consulting firm, founded one year ago. We want a software that allows us to separate the costs of our different projects, but i haven’t been able to find one. This is probably because English isn’t my native language so maybe I don’t know the name of the correct feature.

                                                                                                                                                                                                                                                                                                                                                                                                                      Could you recommend me a software capable of doing this? (For example, it must be able to show me all, and only, the costs of the project called “example1”)

                                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                        Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                                        Hi Diego! The feature you’re looking for is called “job costing.” Some programs that offer it are: Xero, FreeAgent, Saasu, ClearBooks, Kashflow, and QuickBooks Online (Plus). If you’d like, I can do a more in-depth analysis of your needs and give you my best recommendation for your business. If this is something that you’re interested in, shoot me an e-mail and I’ll give you the details.

                                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                          Diego Ortiz

                                                                                                                                                                                                                                                                                                                                                                                                                          Katherine, happy New Year!

                                                                                                                                                                                                                                                                                                                                                                                                                          Job costing, perfect, thanks. I would be happy to send you an e-mail but I can’t find your address. I have to send one through the web? Pressing the blue “e-mail” in your replay?

                                                                                                                                                                                                                                                                                                                                                                                                                          Meanwhile I’ll start looking into the programs you mentioned before.

                                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                            Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                                            Yes – just click the link, which will take you to our online contact form here.

                                                                                                                                                                                                                                                                                                                                                                                                                            A Happy New Year to you as well!

                                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                              mm

                                                                                                                                                                                                                                                                                                                                                                                                                              Xero does not offer job-costing and their add-ons do it haphazardly at best. It is why we may be switching away from Xero after a painful migration to it. (Also missing from Xero, the mind blowing inability to rebill expenses… !! So strange… so upsetting)

                                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                Katherine Miller

                                                                                                                                                                                                                                                                                                                                                                                                                                Hi MM,

                                                                                                                                                                                                                                                                                                                                                                                                                                Xero should offer basic job-costing capabilities through the tracking feature (though it will get unwieldy if you’re running hundreds of projects per year). Did you encounter problems with that method?

                                                                                                                                                                                                                                                                                                                                                                                                                                The inability to rebill expenses is one of Xero’s weak points, and there’s no indication it’s on their roadmap in the near future. While there are a few manual workarounds, if rebilling expenses is a big part of your business, those may not be worth the hassle. QuickBooks (probably a desktop version rather than QBO) and FreeAgent might both be worth a look, depending on your company’s size and specific needs.

                                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                  mm

                                                                                                                                                                                                                                                                                                                                                                                                                                  Hi Kathrine,
                                                                                                                                                                                                                                                                                                                                                                                                                                  Actually I came to Xero from Freshbooks (no PO ability there) and in Xero I did use tracking until the lists became unmanageable. Now I am with Zoho books and it’s way better than the other two so far.

                                                                                                                                                                                                                                                                                                                                                                                                                                  Cheers, m

                                                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

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