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QuickBooks Online Review

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Erica Seppala

Erica Seppala

Erica is a writer based in Greenville, South Carolina. She is a graduate of Limestone College. Initially determined to be an accountant, she put away the calculator and picked up a laptop to pursue her dream of being a writer. Erica has spent the past 10 years writing blogs and articles for hundreds of private clients, and she loves sharing her love of research and the written word with everyone around her.



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QuickBooks Online



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see QuickBooks Online for yourself.

The Merchant Maverick Seal of Approval 🏆

QuickBooks Online



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see QuickBooks Online for yourself.

To learn more about how we score our reviews, see our Accounting Software Rating Criteria.
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323 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    V. Iyer

    Organization Name: Iyer Law Office, LLC

    The real problem is that the invoicing by email is discontinued after 3 year from the original date Next the credit card processing is similarly discontinued after 3 years from the original release date.This is after you have paid for the program and not on a monthly fee or online free basis. They do not make a disclosure of this when they sell the product.Finally, they issue updates every 3 years but the updates have only cosmetic features that have note real value. Then they want you to pay full price for useless features. Seems ike a scam.

    2
    • Organization Name: Iyer Law Office, LLC
    Jessica Dinsmore

    Hi V,

    Thank you for coming to our blog to share your experience! It seems that your review is intended for QuickBooks Desktop, as opposed to QuickBooks Online though. I just wanted to clarify that for our readers. Here is a recent release on QuickBooks Desktop if you’d like to re-post your feedback there. And as a side note, I’m so sorry to hear you’ve had such a frustrating experience with them. If you’d like to see how they compare to their competitors, you can check out our comparison chart. You may find a better-suited accounting solution for your business! Best wishes 🙂

      Carey Wiebe

      Organization Name: PSC

      I just had another bad experience with customer service. I have 2 businesses I use QuickBooks software for. I had issues a few years ago that when I wanted to link my company credit card to my QBO account they say and advertise that they can do that, however they could not link mine and I had to download my statements and pay for software that would convert it so I could import it manually. A cost I should not have had to incur. They said they are working on the issue. Fair enough. Nothings perfect. Today I looked at my other company which I have not been using for a while now and I had no transactions from year 2020. My account is linked properly and gives me no warnings at all when i update. It actually shows the correct balance with my bank account but will not import any transactions from 2020. I called them and the gentleman looked into it and said there were a lot of errors and continued to blame my computer as it was a glitch or power outage. How is that possible when its online based and it syncs to my bank account grabbing the information right when I ask it too. (with the update feature) They are deflecting from the real issue which is software problems. I’ve had a total of 3 rather large issues with QBO this being 2 of them. If my book keeper wasn’t a genius and didn’t know QBO inside and out I would pull off and never go back. The idea of customer service is supposed to be help us figure out the problem and not blindly blame us for the problem. Customer service is horrible and ill never recommend QBO to anyone.

      1
      • Organization Name: PSC
      Michelle Jones

      Organization Name: Michelle Jones Accountant LLC

      Do NOT use their premium payroll. It’s expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn’t find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn’t transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

      • Organization Name: Michelle Jones Accountant LLC
      Patti Pearse

      Organization Name: Financial Connections

      QuickBooks has awful customer service. Every time I have tried to chat with someone, it takes several hours and they do not understand simple questions.

      Since just before the beginning of 2021, QuickBooks has been making changes to their system. They are implanting changes before they even understand what is going on. Such as the payroll taxes. They want you to have them pay them, but they do not calculate correctly, so you are always having to go back and make adjustments in QuickBooks and with the State or Federal government.

      • Organization Name: Financial Connections
      Karen Lehman

      Organization Name: LAM Design

      This site has no credibility whatsoever. They are clearly paid to say something good about a program that has nothing good to it. The support is abysmal, untrained, unprofessional, unknowledgeable, will waste more hours of your day that you can imagine. It is a travesty of a program for no reason other than QBO decided to pull all trained support in tier levels that real accountants use on the desktop version. It is absolutely not worth buying, please don’t subscribe and waste your money – you will have an ulcer by the time your done. An abacus would be better than using this travesty of a program.

      1
      • Organization Name: LAM Design

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Karen,

      Thank you for sharing your QBO feedback with other small business owners so they can make informed decisions! That is exactly why we open up our blog for reader comments–to allow the business community to share their real-life experiences with the service providers that we review. We definitely agree with you- QBO is NOT for every business (as evidenced by the comments here)! It’s no secret that their customer service has a bad rap and there are certainly no shortage of complaints. We do our best to cover the good, the bad and the ugly!

      (As a side note: we are never EVER paid for reviews— we have developed a rating and scoring system that determines the score we give.)

        This comment refers to an earlier version of this review and may be outdated.

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