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QuickBooks Online Review

QuickBooks Online is cloud-based accounting software that has the complex accounting capabilities small business owners need.

    Erica Seppala
  • 327 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

QuickBooks Online

Total Rating4.5
Pricing Fair
Features Excellent
Customer Service Fair
Integrations Excellent
Reviews Good

Accounting Method

Accrual & Cash-Basis Accounting

Pricing

$25 - $180/month

Business Size

Small to medium businesses with up to 25 users

QuickBooks Online At A Glance

  • Cloud-based accounting software that supports up to 25 users
  • Offers a wide range of accounting features suited for small- to medium-sized businesses
  • Has 650+ integrations to connect with other business apps and software

Erica Seppala

Erica Seppala

Expert Analyst & Reviewer at Merchant Maverick
An expert in accounting, finance, and point of sale, Erica has been researching and writing about all things small-business since 2018. Erica's insights into personal and business finance have been cited in numerous publications, including MSN, Real Simple, and Reader's Digest. She is a graduate of Limestone College.
Erica Seppala
View Erica Seppala's professional experience on LinkedIn.



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QuickBooks Online



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The Merchant Maverick Seal of Approval 🏆

QuickBooks Online



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see QuickBooks Online for yourself.

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327 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    ALAN E MILLET

    Organization Name: 91-1293225

    Last month I got an email telling me I needed to update the software for my credit card reader. I called QB and verified it was legit.When I downloaded the update it hung up and now the card reader doesn’t work at all.I have spent several hours on the phone (4 or 5 different times and people) and emailed.The last response was that it is a known problem that they are working on 24/7. (that has been at least 3 weeks ago.)I asked for credit card fees to be billed at the lower swiped/scanned rate, rather than the keyed in rate. I was told my request would be forwarded to the appropriate department. I have had no replies.In November, there were two $70 charges on my bank statement to Intuit. I called and after several tries was told it was a mistake and would be credited back.No credit yet.I am not happy with Intuit’s customer service.

    1
    • Organization Name: 91-1293225

    This comment refers to an earlier version of this review and may be outdated.

    Michael Bolton

    Organization Name: Bolton Specialty Coatings,LLC

    I absolutely hate quickbooks. If someone told me they worked for anything associated with them, Id punch them in the nose.The price continues to climb, yet it only gets worse. Ive been trying to change my business address since September, no matter what I do it wont save it. I have to manually correct every single invoice. Customer service is non existing. Not a single return call, or response to multiple requests for help. Im thinking they need a few glitter bombs mailed to them.

    1
    • Organization Name: Bolton Specialty Coatings,LLC

    This comment refers to an earlier version of this review and may be outdated.

    simon zylberminc

    Organization Name: NY WHOLESALE INTERCOM GROUP CORP

    I am very upset at quickbooks , the help they have are learning as they go . i upgraged to the 2022 because the quickbooks help said in the newer version they might have that feature . The feature i was looking for was when you send your customers a open balance report it doesnt populate the accounting dept who should get the bills . a big mistake to update not only that she started to upgrade my simple but she never did a back up . then in the middle of the back up i asked her if she did a back up and she told me i can do it now . in took two months to correct the program with the bummling idiots .i still have a problem they cannot fix and dont return my calls . when you ship a package ups thru quickbooks you get a error legacy wrapper 32 . the quickbooks should work on a 32 bit and a 64 bit machine , ups says its quickbooks and quickbooks say its ups . i pay 2200 for the program and support for a year . i have been on line and i get no results with their help . i did intitut glance too many times to count .

    1
    • Organization Name: NY WHOLESALE INTERCOM GROUP CORP

    This comment refers to an earlier version of this review and may be outdated.

    Yazdani Syed

    Organization Name: Digitized Logos, Inc.

    I’ve been using the Quickbooks desktop version for at least 15 years. I recently moved to the Online version. IT IS THE WORST! Their tech support has very little knowledge. I’ve personally spent 15-20 hours with tech support to no avail – many features still do not work. I would not recommend this product to anyone.

    1
    • Organization Name: Digitized Logos, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    V. Iyer

    Organization Name: Iyer Law Office, LLC

    The real problem is that the invoicing by email is discontinued after 3 year from the original date Next the credit card processing is similarly discontinued after 3 years from the original release date.This is after you have paid for the program and not on a monthly fee or online free basis. They do not make a disclosure of this when they sell the product.Finally, they issue updates every 3 years but the updates have only cosmetic features that have note real value. Then they want you to pay full price for useless features. Seems ike a scam.

    2
    • Organization Name: Iyer Law Office, LLC

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi V,

    Thank you for coming to our blog to share your experience! It seems that your review is intended for QuickBooks Desktop, as opposed to QuickBooks Online though. I just wanted to clarify that for our readers. Here is a recent release on QuickBooks Desktop if you’d like to re-post your feedback there. And as a side note, I’m so sorry to hear you’ve had such a frustrating experience with them. If you’d like to see how they compare to their competitors, you can check out our comparison chart. You may find a better-suited accounting solution for your business! Best wishes 🙂

      This comment refers to an earlier version of this review and may be outdated.

      Carey Wiebe

      Organization Name: PSC

      I just had another bad experience with customer service. I have 2 businesses I use QuickBooks software for. I had issues a few years ago that when I wanted to link my company credit card to my QBO account they say and advertise that they can do that, however they could not link mine and I had to download my statements and pay for software that would convert it so I could import it manually. A cost I should not have had to incur. They said they are working on the issue. Fair enough. Nothings perfect. Today I looked at my other company which I have not been using for a while now and I had no transactions from year 2020. My account is linked properly and gives me no warnings at all when i update. It actually shows the correct balance with my bank account but will not import any transactions from 2020. I called them and the gentleman looked into it and said there were a lot of errors and continued to blame my computer as it was a glitch or power outage. How is that possible when its online based and it syncs to my bank account grabbing the information right when I ask it too. (with the update feature) They are deflecting from the real issue which is software problems. I’ve had a total of 3 rather large issues with QBO this being 2 of them. If my book keeper wasn’t a genius and didn’t know QBO inside and out I would pull off and never go back. The idea of customer service is supposed to be help us figure out the problem and not blindly blame us for the problem. Customer service is horrible and ill never recommend QBO to anyone.

      1
      • Organization Name: PSC

      This comment refers to an earlier version of this review and may be outdated.

      Michelle Jones

      Organization Name: Michelle Jones Accountant LLC

      Do NOT use their premium payroll. It’s expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn’t find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn’t transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

      • Organization Name: Michelle Jones Accountant LLC

      This comment refers to an earlier version of this review and may be outdated.

      Patti Pearse

      Organization Name: Financial Connections

      QuickBooks has awful customer service. Every time I have tried to chat with someone, it takes several hours and they do not understand simple questions.

      Since just before the beginning of 2021, QuickBooks has been making changes to their system. They are implanting changes before they even understand what is going on. Such as the payroll taxes. They want you to have them pay them, but they do not calculate correctly, so you are always having to go back and make adjustments in QuickBooks and with the State or Federal government.

      • Organization Name: Financial Connections

      This comment refers to an earlier version of this review and may be outdated.

      Karen Lehman

      Organization Name: LAM Design

      This site has no credibility whatsoever. They are clearly paid to say something good about a program that has nothing good to it. The support is abysmal, untrained, unprofessional, unknowledgeable, will waste more hours of your day that you can imagine. It is a travesty of a program for no reason other than QBO decided to pull all trained support in tier levels that real accountants use on the desktop version. It is absolutely not worth buying, please don’t subscribe and waste your money – you will have an ulcer by the time your done. An abacus would be better than using this travesty of a program.

      1
      • Organization Name: LAM Design

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Karen,

      Thank you for sharing your QBO feedback with other small business owners so they can make informed decisions! That is exactly why we open up our blog for reader comments–to allow the business community to share their real-life experiences with the service providers that we review. We definitely agree with you- QBO is NOT for every business (as evidenced by the comments here)! It’s no secret that their customer service has a bad rap and there are certainly no shortage of complaints. We do our best to cover the good, the bad and the ugly!

      (As a side note: we are never EVER paid for reviews— we have developed a rating and scoring system that determines the score we give.)

        This comment refers to an earlier version of this review and may be outdated.

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