Airwallex Review

Pros

• No long-term contracts
• Competitive & transparent pricing
• No annual or monthly fees
• Robust features & integrations
• Streamlines global payments

Cons

• No support for in-person transactions
• No phone-based customer support
• Not suitable for high-risk businesses

What Is Airwallex?

Airwallex isn’t just your average payment gateway. It’s a comprehensive solution that allows you to send and receive global payments, manage company spend, pay vendors around the world, and so much more. Even better, there’s no cost to sign up, no monthly or annual fees, and no hidden fees. While not completely fee-free, pricing is transparent and fair — something you don’t find very often in this industry.

Airwallex is a great financial platform for businesses that want to cut out the middleman in global transactions. The platform is easy to use, offers excellent mobile apps, and has plenty of features and integrations available.

Airwallex isn’t for everyone, though, as it doesn’t offer POS or in-person payment solutions. It’s also not available to certain high-risk businesses, and it doesn’t support cryptocurrency payments. But for growing global businesses, Airwallex may be the perfect payment solution.

Products & Services

Airwallex is loaded with features to simplify global payments and cut out hidden and excessive fees. Here’s an overview of Airwallex’s basic features before we dive into everything the platform has to offer:

Airwallex is a global payments and financial platform with plenty of features to streamline digital transactions. What you won’t find, however, are some of the features you may find with traditional processors, such as point of sale systems or card readers for in-person payments.

For eCommerce and globally focused businesses, though, the features Airwallex offers are hard to beat.

Fees & Rates

Airwallex earns a solid score for its fees and rates. There are no monthly or annual fees, other fees are transparent and competitive, and there are no hidden costs to worry about.

Pricing Overview

Monthly Plans

Airwallex doesn’t charge any monthly fees.

If you want a custom solution that includes country-specific rates, interchange pricing, and volume discounts, you can contact Airwallex Sales to learn more.

Extra Costs

As mentioned, Airwallex is extremely transparent with its fees. While most transfers are free, SWIFT and check transfers come with a fee.

FX conversion costs are:

• 0.5% above interbank rates for HKD, CNY, AUD, EUR, GBP, CAD, SGD, CHF, NZD, and JPY.
• 1% above interbank rates for all other currencies

Sales & Advertising Transparency

In the payments industry, there’s generally a lack of transparency surrounding fees. Fortunately, Airwallex bucks that trend and provides plenty of information about its services, fees, and pretty much everything you need to know about the company and its services before signing up.

Not only is this information readily available, it isn’t buried on the Airwallex website. Pricing is clearly disclosed and easy to find, and Airwallex links to everything from the terms and conditions for company and employee cards to its supported local payment methods.

This transparency is refreshing and resulted in a near-perfect score and a boost in Airwallex’s overall rating for this review.

Contract Length & Early Termination Fee

You do not have to sign a long-term contract with Airwallex to use its services.

To make sure we weren’t overlooking something on the website, we asked the Airwallex Support chatbot about contracts. The response was that no long-term service contracts were required for businesses registered in the US to open an Airwallex account.

Because there are no long-term contracts required, you also don’t have to worry about early termination fees if you opt to quit using Airwallex.

Customer Service & Technical Support

Airwallex offers a number of ways to get in touch.

Unfortunately, the company does lack phone support in the US. However, there are plenty of other ways to get the help you need, including live chat, email, and support tickets submitted through the AI chatbot.

If you prefer to go the DIY route, you can check out Airwallex’s extensive FAQs, company blog, or social media profiles.

As far as quality goes, reviews are pretty mixed. While most people are satisfied with the support they received, it’s hard to ignore the negative reviews that state that support is slow to respond, doesn’t respond at all, or provides inadequate responses.

User Reviews

Airwallex receives mixed reviews across the web that mostly skew toward positive. Airwallex receives a rating of 3.4 out of 5 stars (based on 1,700 reviews) on Trustpilot and a score of 4.5 out of 5 stars on G2 (based on 40+ reviews).

For its apps, Airwallex receives 4.9 out of 5 stars on the App Store (based on 130+ reviews) and a lower score of 3.5 out of 5 stars on Google Play (based on 230+ reviews).

Final Verdict

Overall, we believe Airwallex offers a great product for global businesses. We most like its transparent pricing with no hidden fees, the simplicity of receiving payments from across the world in numerous currencies, and a great set of features combined into one intuitive platform.

However, Airwallex isn’t suitable for all businesses; specifically, it isn’t a good choice for high-risk businesses, businesses that primarily have in-person transactions, or businesses that don’t receive payments from outside of the United States. (Consider one of the best merchant account providers or the best credit card processing companies instead.)

However, if you run an eCommerce business and want to reduce costs or you want a unified platform for receiving payments from around the world, paying bills, issuing employee cards, and tracking expenses and payments, Airwallex may be a great choice for you.