Employment Hero Review

Pros

• All-in-one HR, payroll, hiring, and employee management platform
• Hire and employ talent in 180+ countries
• AI-powered tools for HR and hiring
• Strong mobile app for employee self-service
• Recruiting and onboarding tools

Cons

• Feature availability varies by region and plan
• Pricing is not fully transparent
• Limited US availability

What Is Employment Hero?

Employment Hero is an employment management platform designed to help businesses manage more of the employee lifecycle in one place. The platform combines HR and payroll tools with hiring, employee self-service, reporting, and AI-powered workflows.

Businesses that only need simple payroll or basic HR recordkeeping may find the platform to be more than they need. But Employment Hero may be a great fit for businesses that need all-in-one software to manage their teams, hire global talent, automate HR admin, and run payroll.

Note that Employment Hero’s platform is available in Australia, the United Kingdom, New Zealand, Malaysia, Singapore, and Canada. 

Employment Hero Pricing

Employment Hero publishes pricing for several plans, but total costs can vary based on your region, selected modules, and add-ons. For that reason, we recommend reaching out to Employment Hero to build the package that works best for your business.

Here’s a breakdown of what to expect when you sign up with Employment Hero.

HR

There are a few HR plans to choose from, including:

• HR Essentials: Covers the essentials, including leave management, compliance tools, onboarding and offboarding, and employee records.
• HR Engage: Adds more features, including performance reviews, recruitment tools, and engagement surveys.
• HR Elite: Adds custom fields, advanced reporting, and workflow automation.

Payroll

Employment Hero’s payroll service includes:

• Unlimited pay runs
• Employee self-service
• Automated tax calculations
• Reporting
• Native HR integration

Recruitment

Employment Hero’s AI Recruitment Agent offers:

• 24/7 AI video interviews
• ATS pipeline
• Candidate scoring
• Transcripts

This option can be purchased separately without requiring an HR or payroll plan.

HeroForce

If your business plans to hire locally or globally, HeroForce can keep you compliant. With this option, you’ll be able to hire in 180+ countries and will also get:

• Legal employment support
• AI-powered recruitment and workflows
• Payroll and compliance management

Employment Unlimited

Employment Unlimited bundles several of Employment Hero’s major tools into one plan. This plan includes:

• HR Elite
• Payroll
• Employee Assistance Program
• HR Advisory
• Priority support
• Recruitment agent
• Team chat

Employment Hero Extra Costs & Fees

Some add-ons are also available that may increase your monthly cost. Note that some add-ons may be available at no additional charge with some plans. Contact Employment Hero to learn more.

Add-ons may include:

• Rostering
• Shift bidding and swapping
• Budgeting
• Advanced timesheets
• Time tracking
• Geofencing
• HR advisory
• Managed payroll

Is Employment Hero Easy To Use?

Employment Hero brings HR, payroll, hiring, onboarding, and employee management into one platform. The employee side is relatively straightforward, with self-service tools for onboarding, leave requests, payslips, benefits, and other tasks.

For employers and HR teams, basic HR tasks, employee onboarding, and employee self-service should be manageable for most businesses. However, because Employment Hero covers so many areas, including payroll, recruitment, compliance, global hiring, and AI-powered workflows, there may be a learning curve during setup.

Businesses using payroll or more advanced features should expect to spend time configuring the system before it feels fully streamlined.

Employment Hero does offer guided onboarding tools, implementation support, help center resources, and product demos.

The takeaway is that while Employment Hero is a streamlined, intuitive platform, businesses that want the simplest possible HR or payroll tool may find it more robust than necessary.

Employment Hero Features

Employment Hero offers a strong set of features for businesses that want to manage HR, payroll, hiring, onboarding, and employee admin in one system. Its core tools include employee records, leave management, document management, onboarding, compliance tools, and employee self-service, with additional options for time and attendance, learning, HR advisory, and global hiring.

The platform also includes AI-powered tools designed to help businesses automate routine HR, payroll, and hiring workflows. Employment Hero’s feature set may be more than a very small business needs, but it is a strong option for growing businesses that want a more connected way to manage employees.

Here’s a breakdown of everything Employment Hero has to offer. Note that the availability of features may depend on your plan and region. Some features may also be available as add-ons.

Employment Hero Customer Service

Employment Hero offers support through its Help Center, Hero AI assistant, ticket requests, and live chat. Live chat and ticket support are available Monday through Friday. Support hours vary by region.

Phone support is limited by region. Employment Hero also has profiles on LinkedIn, X, YouTube, Facebook, Instagram, and TikTok.

As far as the quality of support, it’s a mixed bag. Some user reviews claim that support is helpful and knowledgeable, while there are some complaints about slow response times or unhelpful support reps.

Employment Hero Reviews

Employment Hero receives mainly positive reviews across the web. On third-party review sites, it’s received a rating of 4.4 out of 5 stars (based on 230+ reviews) on Software Advice and 3.9 out of 5 stars (based on 480+ reviews) on Trustpilot.

Reviews mostly praise the ease of use of the platform, while negative reviews call out issues with customer support.

Negative Employment Hero Reviews

Most reviews are positive, although there are a few complaints. The most common complaints include:

• Slow response times from customer support
• Limited reports
• Setup can be complicated

Positive Employment Hero Reviews

In hundreds of positive reviews, users commonly praise:

• Ease of use for employers and employees
• Consistent updates and improvements
• Streamlined platform with lots of features

Is Employment Hero Secure?

Employment Hero uses various security measures to help protect sensitive data.

Here’s how Employment Hero protects your information:

• Regulatory Adherence: The company says it is ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 certified, SOC 2 Type II compliant, and GDPR compliant.
• Data Encryption: Employment Hero uses TLS to protect data exchanged between its servers and clients.
• Enhanced Authentication: Employment Hero supports multi-factor authentication and single sign-on options.
• Access Control: Employment Hero includes secure access controls and user permissions, allowing businesses to manage who can access sensitive HR and payroll information.
• Ongoing Security Assessments: Employment Hero performs regular security audits and vulnerability assessments.

Final Verdict: Is Employment Hero Worth It?

Employment Hero is best for businesses that want connected HR and payroll software with strong employee management, onboarding, and workforce admin tools. This includes growing businesses that want to manage more of the employee lifecycle in one system.

However, Employment Hero may not be the best fit for very small businesses that only need basic software. Businesses that want a payroll-only solution, US-focused benefits administration, or the simplest possible HR platform may want to compare alternatives.

Availability can vary by country and plan, so businesses should confirm that the specific tools they need are supported in their region.