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FreshBooks New & Classic Review

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FreshBooks New & Classic Review

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Date Established
2003
Location
Canada
Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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37 Comments

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    detractor

    July 25, 2019To whom it may concern,This is a review of our experiences with Freshbooks that has been copied and pasted onto every platform where these types of reviews are appropriate. Our goal is to make this review as visible as possible, and to let people know why we are a DETRACTOR to Freshbooks as a business.We started with Freshbooks Classic back in 2016. As a small business, what freshbooks offered in terms of features and pricing was reasonable. At the time we were growing exponentially so soon we ended up with the need to add more and more users. This drove the price up significantly with Freshbooks as well, which we understood and considered to be a sunk cost.Now in 2017, Freshbooks announced that they were changing over to New Freshbooks, and while there are no hard facts to back this claim up, we strongly believe that New Freshbooks and their bank card syncing feature was not as built out at launch as it could have been, with potentially leaked data, as the moment we synced our bank card with New Freshbooks, we started receiving spam / phishing emails where they somehow knew the exact dollar amount within our banking accounts. We quickly reverted back to Freshbooks Classic following a realization that a lot of the features within New Freshbooks were not worth making the switch.Now, being back on Freshbooks Classic, because our monthly plan was suddenly considered a legacy plan, even when we restructured our administrative team to require less and less users, the price stayed the same. Each time we communicated with customer support, either by phone or email, would result with the same reply that if because we were on a legacy plan, instead of the price going down when removing users, it would actually be more expensive for us to switch to the newer plans, even with less users.Now due to most of us having a background in the telecommunications industry, this type of pricing seemed like something a company would do when it was a monopoly / oligopoly like the big three telecommunications company in Canada. After the third or fourth time of being told that when we paid for nine or more users (while only having four active users) was the best option, we decided to price out Freshbooks with another cloud based accounting software.To nobody on our team’s surprise, the other accounting software, had a far more built out platform. They also had way more features (including payroll) that were standard in both accounting and reporting than Freshbooks. They were also much cheaper by more than half. From the start of 2019, we’ve made the switch and decided to wind down operations with Freshbooks. Since Freshbooks bills in USD for some reason, we were paying upwards of CAD$ 150.00 a month for a service we essentially only needed for cloud storage, due to the fact that there was no direct option to export INVOICES. We decided to reach out to Freshbooks customer service back in May / June. After a long and strenuous phone conversation with the customer service representative (let’s call him MJ), as well as email correspondence, all parties involved agreed that we would downgrade the account to Freshbooks Lite option, which would provide us with access to our invoices as needed, and a single user login (which is what we have been doing since January). We considered this matter as done. Anything that we had overpaid prior to communicating with the customer service team was written off.Now today, we receive another invoice for the full $130 USD (conversion to CAD). When we follow up on the email correspondence, it is clear that MJ never made any of the changes that were discussed and approved, and had no recollection of the discussions and was quite unapologetic.As a full disclosure, the monthly charge isn’t really a significant expense to us due to the nature of our business and our operations; however, there is a principle involved. There should never be a reason when a business has to pay more, just because they can. There should never be a moment when the customer service representative promises to make changes and then proceeds to drop the ball and forget everything once the phone call ends.Frankly, if this was not such a waste of our valuable time, we would pursue this much further.Sincerely,A Detractor of Freshbooks

    1
      Dave

      Organization Name: SI LTD

      For those people who continue to use and like classic, Freshbook enjoys playing a little game of… “How often can we have a Freshbooks Classic problem so users will move to higher tier paid plan.”Look, when Freshbooks came out, it was simply THE BEST option out there. Now, greed, fees, nickel and dime practices and ‘problems’ with classic make this one of the poorer choices. I would look at other options and will when I determine it’s time to switch.

      1
      • Organization Name: SI LTD
      Jose Hernandez

      I loved Freshbooks Classic. Not sure why they couldn’t incorporate the features people needed into the classic version.1. Dealing with payments not being applied when converting from Classic to New.2. I needed to find a specific item, can’t do that type of search, only general, making it very hard to find.3. Customers can’t make multiple payments, or that is what they are saying. There are sooooo many more things I hate about the new version. I am switching back to QB desktop.As I said before, I loved Freshbooks Classic. It was easy to understand, easy to use, easy for customers to make multiple payments. I was able to navigate easily. Now I am sending a support email for everything because they have things organized poorly. This new version is so bad I would give it 0 stars. Another lost customer.

      1
        jairtzinio r ortiz

        Organization Name: Urban Edge Tech Services

        When i try to do the bank reconciliation it doesn’t work, their tech support doesn’t even want to bother themselves to fix it after i pointed this out to them. from what i can see according to the reviews this is a known problem with some banks and credit issuers which is totally mind-blowing since you would think that by now they would have found a way to fix it instead of acting like they don’t care.i plan on ending my subscription with them since they can’t be bothered to care

        1
        • Organization Name: Urban Edge Tech Services

        This comment refers to an earlier version of this review and may be outdated.

        Nik Jon

        thanks fresh-book is best software for accounts

          This comment refers to an earlier version of this review and may be outdated.

          Vincent Thompson

          Organization Name: Thompson Solutions

          I would give Freshbooks Classic 5 stars except it can no longer import transactions from American Express. Because of this this I switched to the “New Freshbooks”. I have now lost the ability to filter for unassigned expenses. It now takes 5 clicks per expense to categorize and assign to a client. The invoices no longer have the receipt attached. There are many other issues w/ the “new” application. I am now looking for an alternative solution. I would stay with the Classic application however I need to be able to import American Express transactions.

          1
          • Organization Name: Thompson Solutions

          This comment refers to an earlier version of this review and may be outdated.

          Erika S

          I’m curious what people think about the new FreshBooks features? I’ve loved how easy Freshbooks has been for invoicing with my services-based biz. But we have grown too much to rely on software that doesn’t have double entry accounting, chart of accounts, bank reconciliation, etc…That said, just as we decided to jump ship to quickbooks or xero, FreshBooks has released these new features. I’d love opinions on whether they’re comprehensive enough, if anyone has been actively using them. I have to admit, I’m not looking forward to the UI or customer experience of xero or quickbook.

          3

            This comment refers to an earlier version of this review and may be outdated.

            Bryn Michael Howlett

            Organization Name: Brynhowlett.com, LLC

            I love Freshbooks classic. I have 2 businesses. One still on Freshbooks Classic and I can’t convert to the new version. For my other business it wasn’t an option and I was kindof excited to try. It is horrible.

            1
            • Organization Name: Brynhowlett.com, LLC

            This comment refers to an earlier version of this review and may be outdated.

            Drew McManus

            I’ve been a long time Freshbooks user and can say that while the recent major update introduced needed features, they cut out quite a few features I found critical. Two critical features that no longer exist include:1) No auto currency conversion. In the old system, you could apply the current currency conversion rate to an invoice at the time it was sent. Now I have to do those calculations manually and with several non US based clients, each with a dozen or more line items, what used to take seconds is now a huge time suck. I’ve been told by Freshbooks that there are no plans to bring this feature back.2) No more per client credit feature. In the old system you could apply a credit to any client that in turn could be used on any invoice. The client could even apply it where desired for future charges. In the new system you must create an invoice then apply the credit there. It can then only be used for that invoice. I use client credits all the time for referrals and allowing them the ability to apply to invoices as desired in whatever amount they wanted was a huge asset. That’s complete gone as is the dedicated credit dashboard.3) Reporting requires more clicks to filter than the old system and while it isn’t as big of an issue as above, I don’t understand how they could determine that requiring users to click more was a smart move.

            3

              This comment refers to an earlier version of this review and may be outdated.

              Brad

              Organization Name: Foothills Integrity

              Freshbooks is amazing to use. I have been using this for a couple of years now and it works really well. I am a consultant so tracking projects and hours is a big thing. Creating invoices is a dream and my accountant has a login and she gets her data whenever she likes. I am not crazy about moving to the new version as the classic does what I want very easily. I wish they had a way to export and import projects so that you could update large numbers of these whenever you liked.There are small things that are an annoyance, not being able to see my whole project name in the day to day “time tracking” etc…….but other than that it does what you need it to do. Agreed not a full accounting module….but for time tracking and invoicing its amazing.

              4
              • Organization Name: Foothills Integrity

              This comment refers to an earlier version of this review and may be outdated.

              Christopher Mead

              Organization Name: Test Lab Automation

              The site is great until you need to cancel. The cancel functionality on the site does not function so you are required to contact support in India. They, however, seem to try and prevent anyone from cancelling so you will need to work with your credit card company.

              2
              • Organization Name: Test Lab Automation

              This comment refers to an earlier version of this review and may be outdated.

              KT

              This is a fantastic review write up! That said, just think about how much time you’ve spent reviewing a product that has split themselves into two halves. You would have saved so much time if they would just have spent time further developing the classic version. I’ve been a customer of Freshbooks Classic for going on 4 years now and I have absolutely NO intention of switching over to their “All New” Freshbooks version. I can’t understand for the life of me why a company would do this to their customers. I’m nervous to hear they may not be further updating the classic version as there’s absolutely no other alternative their newer version can persuade me into joining. It’s absolutely baffling why they did this and introduced a much much more limited version of something they already made successful.

                This comment refers to an earlier version of this review and may be outdated.

                melissa

                Can anyone verify whether Freshbooks is still going to offer the Paypal Business Payments flat 50-cent fee for invoices? I’ve searched high and low and can’t find the answer.

                  This comment refers to an earlier version of this review and may be outdated.

                  Chelsea Krause

                  Hi Melissa,

                  Thanks for reaching out! This is going to depend on which version of FreshBooks you are using. FreshBooks Classic sill offers the PayPal Business Payments integration with a flat fee of $0.50. However, New FreshBooks does not. Let us know if we can help with anything else!

                  Best wishes,
                  Chelsea Krause

                    This comment refers to an earlier version of this review and may be outdated.

                    Aileen Bailey

                    Organization Name: Housecleaning Business

                    Hello Chelsea:

                    Thank you for bringing that issue to my attention – it is very critical to my business invoicing. I have decided to look elsewhere for an accounting app.

                    AB

                    • Organization Name: Housecleaning Business

                    This comment refers to an earlier version of this review and may be outdated.

                    Chelsea Krause

                    Hi Aileen,

                    I’m glad to help! I hope our other reviews can assist you in finding the perfect software for your business. If you’re looking for great invoicing features, Zoho Books can’t be beat and Wave has a pretty good selection of templates and invoicing features as well. Both are easy to use like FreshBooks but are true accounting programs. Best of luck!

                    -Chelsea Krause

                      This comment refers to an earlier version of this review and may be outdated.

                      P M

                      Changes to Freshbooks have (I can hardly believe I have to type this) removed your ability to remove a credit card from your auto-pay profile. That’s right, if you discovered your credit card number is overdrawn there is NO WAY to remove that card from auto pay other than completely canceling your freshbooks account. What’s more their console no longer even shows which credit card they have on file so if you put in a test credit card number like 1234-1234-1234-1234 which used to be a way to prevent auto-charge, it will not only not accept that number but not show that it hasn’t accepted that number and will continue to ding whatever card it successfully charged last. Nothing like having an overdrawn bank account and having no way to remove your card. This is likely not even legal. It’s obviously unethical. Their nice support staff will undoubtedly apologize but it won’t change the fact that their system will screw you. Truly infuriating.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        tmama

                        Very disappointed the new version has eliminated customers ability to pay via paypal. A lot of small businesses have small clients who bark at the idea of having only one means of online payment. Paypal was convenient for many of my clients an the $.50 charge per echeck was easy on the pocket. Surprised this article mentioned nothing about that.

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          Donna

                          BEWARE. As a small business I was looking for an easy to use invoicing program. Fresh books offered that. However, one very important drawback is that following log-in, the user can actually be thrown off-line for what Freshbooks has explained is “likely” the user’s own server issues. This means that after four hours of solid work today, upon attempting to send an invoice – it didn’t exist and it is not recoverable! Freshbooks has cost me time and money not to mention unnecessary frustration. The solution – save as you go, save, save, save. You will get no warning and no apology from the customer service team. I have used the program for nearly two years – I have lost invoices in the past but was assured that the “new” Freshbooks would address the issue – clearly it has not and clearly I’ve purchased the wrong program.

                          2

                            This comment refers to an earlier version of this review and may be outdated.

                            Michael L. Parmley

                            My company has used Freshbooks for a long time and do all of our billing via their API. We bill in both US and Canadian dollars and Strip allows that, which Freshbooks supports, however, a few years ago, they got a bug in the API that prevents recurring profile updates in anything except your base currency. As a work around, they suggested I just do item adds and deletes. That worked until recently during the PCI compliance upgrade, they got a new bug that prevents line adds and deletes on some accounts. Now I am trapped between two bugs and having to do a lot of billing by hand. If you call, you can never talk to anyone in the API development team or a supervisor who can put pressure on them. It will be very painful to switch to another company because I don’t store any customers credit card info. But that may be what I have to do. Stripe has an API now, stores customer information for you and will do recurring billing with invoicing. I wish it was not necessary, but nobody at Freshbooks seems to care about a little guy who only bills one million per year.

                            3

                              This comment refers to an earlier version of this review and may be outdated.

                              Majid

                              On Nov 16 I did instal FreshBooks and did download all information from that time .Since about 20 days that passed already , I did try to refresh my page but the bank informations is still from Nov 16 ! I tried couple times to countact the FreshBooks customer service and everybody just puted note To follow up this problem but I have this issue!!

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Todd

                                I’ve been a long time Freshbooks customer. Overall, it’s been a good experience. Freshbook support has been excellent, the product itself has been easy to use and reliable. I have no regrets.That said here are my biggest critiques:Expenses – It’s easy to miss but % discounts put on an invoice apply to EVERYTHING including expenses that have receipts. This makes no sense and was obviously an oversight on their part. It will make your accountant furious to deal with expenses with receipts that were only partially reimbursed. The Expense feature has been out a long while, this should have been fixed by now, but last I checked it still wasn’t. It cost me a significant amount of reimbursements before I caught the design flaw. The workaround is to always put expenses into an invoice that doesn’t have a discount applied to it. So if you routinely discount a customer’s invoice, then you’ll have to make a separate invoice for Expenses reimbursements. Not elegant but it works.No longer has a public forum — Freshbooks used to have a public forum, but somewhere along the way it disappeared. I immediately lose a degree of trust for any software service company that doesn’t have a public forum. To me it means they’re the bad kind of control freak, and more importantly it means I will have a difficult time finding out if other users are having problems or what pitfalls to watch out for. I get there’s an overhead and PR risk to having a public forum but trust doesn’t come for free…No weekend or night time support — Work doesn’t always happen during the 9-5. Invoicing means getting paid…staying in business. It’s time sensitive. On the otherhand it would cost Freshbooks more to have off hours support, so we customers would have to pay more. Do I want to pay more? Maybe a compromise is possible here: What about an option to purchase add-on weekend support?Wepay partnership — Freshbooks partnering with WePay to start doing their own credit card processing is worrisome to me. WePay rates seem to be slightly lower than the equivalent Paypal service, but those lower rates come at the cost of some important features. In my experience WePay is slooow to post money back to my bank. They also have no option for a debit card. With Paypal money is in my (Paypal) account and available for me to use via debit card the same day, even on weekends. With WePay you have to wait until it posts to your bank account, which takes 2 – 5 business day. That means you often won’t see the money for a full week. With local customers picking up and manually depositing a check often posts to my bank faster than WePay. This feels like a big step back techwise. But my real worry here is that by monetizing off their credit card processing partnership with WePay, Freshbooks is going to be incentivized to limit or drop their Paypal payment gateway integration. If that happens I’ll unsubscribe the same month. Rumor from another review here states that Freshbooks already plans to drop the Paypal Business integration later this month. (Paypal Business integration is a low flat rate fee for transactions through Paypal that don’t use credit cards.)—————————————————————————————————-Regarding the critic that Freshbooks is not real full fledged accounting software: It’s a mistake to see this as a Con. Whether this is a Pro or Con really depends on your use case. Pros:Simpler more efficient at invoicing, not needing costly user licenses for full fledged accounting software for users who only need invoicing, automatically creates a some separate from accounting or booking features that you might not want certain staff to access.Cons: You’ll need another solution for your accounting needs. You’ll need to integrate or feed Freshbooks into your accounting solution.Freshbooks seems to be on a slow path towards becoming a full fledged accounting platform. They already have ton more accounting features than when I first started using them. This means smaller businesses or consultants might now be able to get away with just Freshbooks and not use a full fledged accounting solution. But overall I feel like this in between space is undesirable and a mistake. Accounting feature creep has reduced some of the elegance of the invoicing features, but the lack of full fledged account features means you’ll likely still want accounting software. Essentially, I see this middle ground as the worst of both worlds.

                                4

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Katherine Miller

                                  Hi Todd,

                                  Thanks for your detailed and insightful review! I wasn’t aware of the expense reimbursement problem–and that’s a significant issue, one we’ll want to keep an eye on in our next review update. Your insights on WePay are also likely to be helpful to prospective users, so thanks for taking the time to write all of that up! I agree with you that invoicing software serves a different purpose than accounting software, and FreshBooks is well-suited to some businesses looking for the former. (My objection on that count is that FreshBooks advertises itself as accounting software, and as a result, I’ve heard complaints from a number of people who assumed it was full accounting software when they signed up.)

                                  As cloud-based accounting solutions continue to expand their invoicing features (along the lines of what Zoho Books and FreeAgent have done), I think we’re likely to see more companies opting for a combined invoicing and accounting solution. Most good accounting software allows for invoice-only access permissions, and the user license issue you raise is becoming less of an issue with the emergence of plans that offer unlimited user licenses with a single subscription (Xero and Zoho Pro, for instance). For that matter, even QuickBooks Online offers more users at a lower rate than FreshBooks.

                                  FreshBooks could definitely become an important player in that space–if they can expand to cover full accounting. It’ll be interesting to see what happens.

                                  Best,
                                  Katherine

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Thomas Black

                                    Freshbooks decision to drop Paypal pro payment gateway as of July 31 2016 has me looking for another invoicing system.

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      tmama

                                      Thomas I know!!! So disappointed the new version does not have the paypal option. I’m staying on the old version but my fear is that EVENTUALLY they will notify us we must move over to new version.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        KT

                                        If they do this, they’ll lose more than half their user base because they promised us time and time again, they would never remove the classic version.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Andrew Chang

                                          I like accwing online invoicing. it have different invoice field, multiple payment, statement individually or in batches. and 60 days free try.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Chris

                                            I am so thankful to have found this company. I tried it free for 20 days and found it was perfect for my small business. All I needed was to create invoices and input my expenses. That’s it. Customer service responded to my questions very quickly and helped me with the sprout sign-up procedure for $9.95/month. Well worth every penny.

                                            5

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Katherine Miller

                                              Excellent! I’m glad it’s working out so well for you.

                                              Katherine

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Steve S.

                                                A LENGTHY REVIEW FROM A DAILY FRESHBOOKS USER:

                                                I’ve been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don’t have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is – it’s just way too simple and there are some major gaps in functionality. Additionally, it’s a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unsual for a web based service.

                                                Freshbooks shouldn’t even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I’d switched sooner.

                                                If you don’t care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you.

                                                Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

                                                The things I love most – and the main reasons I’m glad that I left Quickbooks for Freshbooks years ago is:

                                                Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

                                                Your customers get a really nice interface for viewing all their invoices online – although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

                                                No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it’s just awful to work with, when compared to Quickbooks, Xero, FreeAgent – pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

                                                My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses…

                                                You can’t record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

                                                And with expenses that you DO want to rebill the customer for, there’s no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

                                                You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can’t record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can’t help you with managing when your bills are due. That’s accounting, which Freshbooks doesn’t do.

                                                Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Katherine Miller

                                                  Hi Steve,

                                                  Thanks for your review. You’ve pretty much hit the nail on the head with my major gripe with Freshbooks: It’s not accounting software. Why the company has chosen to market itself that way is beyond me. Freshbooks is excellent invoicing software, for many of the reasons you mentioned. But as for accounting . . . the software simply doesn’t support it, at least not yet.

                                                  Glad to hear that FreeAgent is working out for you so far!

                                                  Best,
                                                  Katherine

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Tommy

                                                    Here is answer from FreshBooks:
                                                    —-
                                                    Sorry about the confusion on this! We actually run price tests all the time and in this case, that review is referring to one. That said, I’ve moved your account over to the test group so you should be able to see it now.
                                                    —-
                                                    So it looks like they could have different pricing pages. Since they applied the change to my account, now I can see the Sprout plan on the “upgrade” page of my account (using Safari on Mac – yesterday the first upgrade plan available was Seedling at $19.95). When I access the public pricing plans page, I still see the Free plan and the first plan starts at $19.95. I tried with Firefox, and yesterday I was able to see the Sprout plan but today there is no more Sprout plan even when I clear my cache. There is no more Free plan with Firefox, but there is a Free plan with Safari. Anyway… if someone is confused, the best thing will be to contact FreshBooks. They answer very quickly.

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Katherine Miller

                                                      Thanks for posting this info, Tommy! That’s very good to know.

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Tommy

                                                        Hi Katherine,

                                                        Thanks for the quick follow-up. I tested the link with Firefox (Mac) and I was able to see the same page (with Sprout plan for $9.95 – no free plan). With Safari, even when I cleared the cache, I was unable to see the page with the Sprout plan. There was a free plan, and other plans starting at $19.95/month. With Chrome (Mac), there was no free plan anymore (except for 30 days), and no Sprout plan. Even with a complete clear of the cache, impossible to see this plan. Plans started at $19.95. So, three different browsers, three different results. I wrote to FreshBooks to ask for the real information and to let them know that their pricing pages were displayed with random content and different information.

                                                        I’ll keep you updated…

                                                        Tommy

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Katherine Miller

                                                          Interesting. The prices are displaying consistently across all 3 PC browsers I tested (Firefox, Chrome, IE), so perhaps this is a Mac issue. Very odd. I’ll look forward to hearing what you find out.

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Tommy

                                                            The Sprout plan at $9.95/month doesn’t seem to exist. There is no information about it on the FreshBooks website. Plans starts at $19.95/month (Seedling). That’s a bad thing, as the Sprout plan would have been perfect for my current needs.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Katherine Miller

                                                              Hi Tommy,

                                                              Good news for you! The Sprout Plan does exist. It’s fairly new. Check the FreshBooks pricing page here and click the link on the right side of the screen that says “Pricing Packages start at $9.95/month.” That will pull up a pop-up box with the information. Only reason I can think of that you wouldn’t see it is if you have an old version of the page cached. If you don’t see it when you follow the link above, clear your cache and cookies and try again.

                                                              Let me know if you run into any problems. Also, if you only have 5 clients, you might want to check out Zoho Invoice – they have a free subscription that might be appealing, depending exactly what you need.

                                                                This comment refers to an earlier version of this review and may be outdated.

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