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Xero Review

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Date Established
2006
Location
New Zealand
Chelsea Krause

Chelsea Krause

Content Strategist - Accounting & eCommerce
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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140 Comments

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    Simone Zvara

    Organization Name: Smart Automation Systems Pty Ltd

    Xero lost all of our receipts we had loaded for the previous financial year. No explanation, no apology but providing us instructions on how to upload (ie indicating it was our fault). Also, a direction to back up our receipts, as if loading them onto one cloud platform was not sufficient and they needed to be backed up onto another. Very disappointed and would not recommend the use of uploaded reciepts.

    1
    • Organization Name: Smart Automation Systems Pty Ltd

    This comment refers to an earlier version of this review and may be outdated.

    Keira Salmon

    Organization Name: https://omnyfy.com/

    The article has valuable content, which has helped me a lot in understanding Xero review. I think if anyone wants to become an expert in Xero, then he needs to read your content consistently. Thanks for sharing this useful information. keep it up!

    3
    • Organization Name: https://omnyfy.com/

    This comment refers to an earlier version of this review and may be outdated.

    Derek Carr

    Organization Name: Beast Coast

    If you have a product based business; RUN THE OTHER WAY. This software lets you double-bill Purchase Orders creating situations where inventory quantites are out of whack, and you can’t even pull basic inventory reports with quantities on order across items. What a joke.

    2
    • Organization Name: Beast Coast

    This comment refers to an earlier version of this review and may be outdated.

    Elizabeth Nurser

    Organization Name: Liz and David Nurser

    I have recently experienced a problem with Xero. They have deleted my data on my Xero account with out my authorisation but are still taking the monthly subscription. Also they have a company on my Xero account which has nothing to do with me and I was able to access their information which obviously I did not want to do. However, again no one contacted me when I tried to deal with it. This means their security is lacking and I would imagine a breach of data protection.

    It has been incredible difficult to resolve the issue. A week later I am no nearer.

    • Organization Name: Liz and David Nurser

    This comment refers to an earlier version of this review and may be outdated.

    Steve Wakeling

    I would not recommend this product. There is no phone number to ring for user support. User support is just about non-existent. The Authentication app they recommended to download clashed with my company Authentication app and it took me 2 hrs to correct the corruption with the help of my company user support desk. I could not logon to my laptop for 2 hrs.

      This comment refers to an earlier version of this review and may be outdated.

      Niall Jordan

      I have been a customer of Xero for nearly 2 years. I downgraded to starter plan to save some money during the Covid19 emergency. I was 1 day too late they had already taken the monthly direct debit. That is ok my fault for being too late to cancel this months payment.However when I downgraded to starter pack for next month the change was implemented immediately and I lost all of the additional benefits of our usual plan even though I had already paid them for this month. If I wanted to reinstate the plan I had already paid for I would have to repay again! Absolutely shocked at the money before customer approach. I will be moving my business elsewhere and be warned do not expect any sort of support from this lot I would avoid them at all cost.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Adeline Smyth

        Organization Name: Comfort Solutions

        Can’t contact Xero
        A little note for anyone out there looking to move to Xero Accounting. Xero will not allow you to contact them, except via their non customer friendly Xero Central. Xero will not take phone calls. Xero will not take emails. They don’t do “chat”. At all. Does that say enough about their customer service? This is just one of their many, many faults. Their customer service is genuinely the worst that I or anyone at our company have ever seen in a combined 200 years working with software packages. I strongly urge you, if you’re considering Xero as an accounting package, to think again and do your research first. They do not and will not listen to their customers. Don’t take my word for it, do your research and you’ll find out. There are dozens of requests to their product development and customer service, for VERY BASIC accounting functionality, some of which are ongoing for around 10 YEARS and despite hundreds of customers making the same request in some cases, they still choose to ignore it.
        It’s hard to leave an accounting package, once you get involved but I promise you, that you will, once you see how terrible this company is, how little regard they have for paying customers, how silly some of the issues are and once you get the time to go through the whole change process again. Once again, I urge you to do your research and think again. I’ve spent the time writing this email in the hope that I can help someone to avoid the frustration and despair that we have experienced for over 2 years. Thanks for reading and best of luck.
        PS: will someone PLEASE upgrade the rating at the top of this page 4.5 out of 5 for Xero??? No offense intended but it’s very clear that you’ve never used it in any depth.

        • Organization Name: Comfort Solutions

        This comment refers to an earlier version of this review and may be outdated.

        Daiva Gedgaudas

        Organization Name: Elite Lyfe

        PLEASE read the discussions within Xero regarding bank feeds. One of the pinnacles of online accounting software is bank feeds. Well, their’s do NOT work consistently. As of today, we have not had access to our bank feeds for more than one week. There is no communication, no ETA, nothing. Here is the generic response I received (twice).Hi DaivaWe’re currently aware of an issue impacting the Chase Bank feed, which is provided by Yodlee.Our feed engineers at Yodlee are looking into this as a priority, and we’ll let you know as soon as there’s an update available.Apologies for any inconvenience.I looked at reviews for this product prior to purchasing and no where does it state that this is a common issue for Xero. Once I purchased, then I realized in the discussions how widespread is this problem. I would have NEVER purchased this product as there is not more frustrating than something that is the cornerstone of operating your business not working. PLEASE do your due diligence before purchasing.

        1
        • Organization Name: Elite Lyfe

        This comment refers to an earlier version of this review and may be outdated.

        Ian Watson

        Organization Name: Open Format Ltd

        I’ve been using this software for a couple of years now. It has had it’s positives, however, it has recently rendered itself fairly useless as there have been huge problems with bank feeds into the software for over a month. Now we’re all on MTD with HMRC, this is hugely disruptive. Bank feeds from my bank come via Yodlee, which is not working for other accounting platforms and banks too. The thing is, that direct feeds are available from my bank to XERO but they haven’t applied for them and seem to persist with Yodlee, which is clearly not working, while leaving thousands of people, many accountants running their clients books via XERO, with major problems. Responses from XERO customer service have been scant and uninformative. Not good enough at all XERO and in breach of trading standards for failing to supply the services that we have all paid for.

        1
        • Organization Name: Open Format Ltd

        This comment refers to an earlier version of this review and may be outdated.

        colin pattrick

        Organization Name: CBMS

        My business Bank Feed for my son in law does not work. I have used this feed for 1½ years with no problem. It now connects with my private personnel account and displays this info on screen.
        Apart from many other issues, I was guided by “TBL Accounting” here in Southend, prior to submitting VAT returns each quarter. I now have a Big Mess and cannot login to my son in laws Bank Account.
        The 24/7 every day of the year Help desk is a joke.

        • Organization Name: CBMS

        This comment refers to an earlier version of this review and may be outdated.

        Karen

        Organization Name: Red Hill Brewery

        A huge frustration is that it has very poor reporting, around sales.There is none.There is no simple customer sales reports available. Quite ridiculous for a financial platformIts my view that they do not provide this as there are so many report providers in the marketplace with add ons to Xero for this, so they won’t include it when you could go and pay $50/month to suscribe to another App to get the information that you have already in Xero, visible. If seeing sales reports is important to you, then you will need an add on or another program

        3
        • Organization Name: Red Hill Brewery

        This comment refers to an earlier version of this review and may be outdated.

        Kerry Babbage

        Worst company ever… ridiculously hard to contact… still illegally take money from your account even long after you cancel… very overpriced software with no customer service! No phone contact available! If my account is cancelled over 1 month ago and I cannot access my account what am i paying you for?😡

        1

          This comment refers to an earlier version of this review and may be outdated.

          tyson Brown

          Its expensive hard to use and theres zero customer support.

          1

            This comment refers to an earlier version of this review and may be outdated.

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