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QuickBooks Payments

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QuickBooks Payments Review (Formerly Intuit Merchant Services)

QuickBooks Payments seamlessly integrates with QuickBooks and includes eCommerce support, invoicing, and ACH payments at a reasonable cost.

    Jason Vissers
  • UPDATED

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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
View Jason Vissers's professional experience on LinkedIn.



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QuickBooks Payments



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see QuickBooks Payments for yourself.

The Merchant Maverick Seal of Approval 🏆

QuickBooks Payments



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see QuickBooks Payments for yourself.

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138 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Sean Becker

    Organization Name: Becker Roofing and Exteriors

    slow to review documents and slow to process money

    1
    • Organization Name: Becker Roofing and Exteriors
    Felipe Rodriguez

    Organization Name: Protax Houston

    04/19/2021
    I am extremely upset and disappointed with the the whole Qbs Merchant department. Not only one but twice have Qb’s held my deposits for no clear reason; and they are still holding a 2,000.00 payment now going on 3 months as we speak. Neither times were the transactions disputed but still put up for review, then late closing my accounts on a business decision. Not only did they cost me revenue, but clients and most of all reputation. I’ve been working in accounting and taxation half of my 40 year life span. I was trrained by an ex GS13 Ex-IRS Revenue agent an a former president of the Houston CPA Society for the last 15 years. I finally branched out on my own the beginning of the 2020 year. Due to the COVID it was difficult to make it to clients; and due to a great reviews from clients, was referred many more therefore making the payments higher than I guess usual but not for the industry I am in, which is 3-5 thousand for retainer per case or write up. So when they held a 3,000.00 payment soley on the basis that I was a new client and no history I wasn’t too suprised; but was when they said they would not release the funds to me and were closing my account soley due to a business decision. I was told the only way to get the funds back was to go to my client and have him go to his bank and dispute it, which was humiliating in itself. So, after a week and half my client finally caught up with the branch manger to get the letter, then as he was calling me to send me the letter, QBS RELEASED THE FUNDS TO ME..!!! I guess you could say he was a little upset and never returned to me to have more work done. THANK YOU Merchant Dept..! So when this round of draws came back out my work was overwhelming, figuring I would give QBs Merchant another try, after all QBs’s is the only accounting software my family and I have been loyal to my whole career. I did everything correctly Pro-Advisor profile, sent in all documents, (SS4, DL, Bank Stmts and connnected my bank online, only for the same thing to happen….! Well this time I refuse to go back to my client to lose face and possibly a client. I was told that I did not dispute it they would hold it for 3-6 months. Well I’m going 3 months and am basically pleading for Qbs to release it. I am barely starting out and 2,0000.00 is pretty good dent to my financial situation. To date the transaction has not came back returned nor disputed, therefore stating that its pretty clear to say that its a safe transaction..

    01/28/2022
    I was told I would have to wait the maximum amount of day’s which was 01/18/2022 the release to the states unclaimed property. Really?? Whats worse is Its still not released nobody can give me a clear answer, in fact everyone gives me a different answer I call, AND LOSE AN HOUR AND HALF. One time I called was on the line for an hour, even gave them access to my computer remotely. Even then they didnt realize I was talking about a a payment received they thought I was talking about payroll the whole time. I asked the last representative “What am I gonna have to do send a demand letter?” She said yes, thats what it looks like because she doesnt know why there still holding it and her answer from her suprervisor, “it will eventually be released.

    They’re worse then mafiosos.

    • Organization Name: Protax Houston

    This comment refers to an earlier version of this review and may be outdated.

    K Taylor

    If I could give a zero stars, I would. I had to contact them to change a phone number on the account because I needed to make a change to our banking information, and could not do it online because we couldn’t receive text messages to a business line. Eight phone calls, navigating through customer service telephone hell, had to upload personal information, passport of the owner of the business, multiple signatures and four days later, we still could not get it done. Would get emails from customer service asking for signatures on forms, but not specifying what form they were talking about!!!! Told them to cancel the account, and they still sent more requests for unspecified forms. Worst customer service ever! They clearly do not want our business. I signed up for Square instead. Took 5 minutes and am already receiving money in 24 hours.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Dont Use Intuit

      Organization Name: Talior Made

      This company goes beyond in incompetience. You they cant get anything write. You have to cal in to get documents and they love playing games. They will leave you on hold, hang up to the phone and play all sorts of games. If you get a chargeback dont bother contacting them because they are the worse. You need documents and they love playing games. You tell them 1000 times what you need and they purposely send you the wrong documents or docs you already have. You cal the next day they play stupid. You wait days for their games to be played and then again they play more games. 2 weeks to get a set of documents and we’re still waiting. Already moved to another processor, had enough of them!

      1
      • Organization Name: Talior Made

      This comment refers to an earlier version of this review and may be outdated.

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