Intuit QuickBooks Payments Review

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Date Established
1983
Location
Mountain View, CA

Overview:

You probably know Intuit first and foremost as the creator of the popular and successful QuickBooks bookkeeping software, which we reviewed favorably. Secondly, you may know Intuit as the brand behind TurboTax and Quicken, software for tax preparation and personal finance respectively, both of which users enjoy working with. Thirdly, you may have heard of Intuit GoPayment for mobile payment processing, a service which we reviewed not so favorably. Lastly, you may have heard that Intuit offers standard payment processing through Intuit Payment Solutions, recently rebranded as Intuit QuickBooks Payments. These days, the company likes to go by simply QuickBooks Payments.

How did a financial software development company become a payments provider? Basically Intuit built a fantastic piece of accounting software, QuickBooks, and wanted to integrate payment processing to increase revenue and create a more seamless user experience. So they partnered with a merchant account provider called Innovative Merchant Solutions to make this happen. Soon after partnering, Intuit acquired Innovative, and before long rebranded it as Intuit Payment Solutions, which later took on the QuickBooks namesake. Now they also have a POS system called QuickBooks POS software (it didn’t impress us), which draws in a fair number of merchants to Intuit’s payments branch.

So if you don’t use QuickBooks bookkeeping software, what is the incentive to use QuickBook Payments? As far as I can see – not much. To be fair, Intuit isn’t really selling their processing service to non-QuickBooks users. When you visit their site, the first thing they ask is “Do you currently use QuickBooks?” If you answer no, you will be forward to the Intuit GoPayment page. So if you answer no and are not planning on using QuickBooks, you can probably stop reading here and go to our review of GoPayment instead. And even when it comes to GoPayment, QuickBooks integration is a major selling point.

The question remains then, do I recommend QuickBooks Payments to those currently working with QuickBooks account software? Well – I don’t not recommend it. QuickBooks Payments actually has pretty honest marketing material and competitive features, but they’re not one of my favorite processors pricing-wise or contract-wise. And consider this: QuickBooks payments does not have a monopoly on QuickBooks integration. A lot of processors can do QuickBooks integration. For instance, CDGcommerce, one of our favorite providers, integrates with QuickBooks. They’ll set up your account with interchange-plus pricing and a monthly fee as low as $15 per month which included gateway access. So that’s something to consider.

More or less, you’re looking at the same basic features and experience as you’d get with Intuit GoPayment when you sign up with Intuit QuickBooks Payments. The difference being that you need to use QuickBooks in order to use QuickBooks Payments, while you don’t necessarily have to in order to process with GoPayment.

For now they get 3.5 stars out of 5, but I’ll be keeping an eye on QuickBooks Payments and Intuit to see how things shape up for the rest of the year. Check out the full review for more info, or take a look at our handy comparison chart to see some of our favorite providers. And please comment with your thoughts!

Products and Services:

  • Merchant account: Even when you use the pay-as-you-go option, QuickBooks Payments will set you up with a unique merchant account instead of aggregating.
  • QuickBooks integration: Everything you do with you merchant account will automatically sync with you QuickBooks bookkeeping software. Intuit executes this flawlessly, for obvious reasons.
  • Free swiper: Note, you can only get a free swiper if you don’t currently have an Intuit merchant account. Also, you can only get one free reader per account. Additional readers seem to sell for about $50 a piece. This is true for QuickBooks Payments or GoPayment.
  • Virtual terminal: This allows you to accept payment from any internet connected computer. To accept e-checks, you’ll have to apply for this separately.
  • Mobile app: See our GoPayment review for more information about the mobile app.
  • Invoicing: you can request payment through online invoicing directly through the QuickBooks platform. Nice feature!

Fees and Rates:

In mid-2014, Intuit QuickBooks Payments revised their pricing structure, much to the benefit of GoPayment users especially. Now both GoPayment and QuickBooks Payments have the same exact pricing options. While the monthly fee pricing option is now $7 more per month than it used to be, they’ve eliminated the expensive hidden non-qualified rate (which is fantastic news). For both the pay-as-you-go and monthly models, users will now have to pay a $0.25 per-transaction fee, where previously there was none. This will have the greatest effect on low value transactions.

The current pricing models are as follows:

Pay-as-you-go (also called Basic)

  • No monthly fee
  • 2.40% + $0.25 per swiped transaction
  • 3.40% + $0.25 per keyed transaction
  • Additional $0.15 transaction fee for non-qualified transactions
  • $0.20 Batch fee

Higher volume (also called “Save Big” or “Pro”)

  • $19.95 monthly fee (was $12.95)
  • 1.75% + $0.25 per swiped transaction
  • 3.15% + $0.25 per keyed transaction
  • Additional $0.15 transaction fee for non-qualified transactions
  • $0.20 Batch fee

(American Express rates and fees will vary.)

Which Intuit QuickBooks Payments Plan is the Best Value For You?

With the monthly fee plan, you get slightly lower rates in exchange for a monthly fee. With this option you can:

  • Save 0.65% on swiped transactions
  • Save 0.25% on keyed-in transactions

If you’re willing to pay $19.95 per month extra, that is. As you can see, you’re savings is much higher for swiped transaction than keyed-in, but – for the sake of this example – let’s assume you are swiping all transactions. This means that, in order to have your savings equal $19.95 (i.e. the break-even point), you would need to process about $3,070 per month. (3070 * 0.0065 = 19.955) And that is just to break even, and it’s assuming you process only swiped transactions. To be safe, you should only use the monthly fee option if you are absolutely positive you will be processing well over $3,500 each and every month. If you’re not sure, just stick with the pay-as-you-go option.

Other Fees:

If you opt-in for PCI compliance service with the pay-as-you-go option, you’ll be charged $9.95 per month. For monthly fee accounts, PCI compliance is decided on a sliding scale based on how many transaction your process, ranging from $35 – $100 annually. If you plan to process 100 or more transactions per year (as most people do, I’d wager), then you’ll pay the $100 fee.

You should also be aware of the fees at the bottom of Intuit’s official pricing schedule. These are incidental fees or fees that have to do with opt-in features.

Contract Length and Early Termination Fee:

You won’t pay any early termination fees with Intuit QuickBooks Payments. With the pay-as-you-go option, you can simply stop using your account without any penalty. If you use the higher volume option, then make sure to cancel your account or change over to the pay-as-you go option if you plan to take time off from processing. Otherwise, you’ll still have the monthly $19.95 taken from your account. If you account becomes inactive for six months, it will likely be suspended or terminated. If your account is closed due to merchant misconduct, however, Intuit reserves the right to charge a $500 termination fee.

We may terminate this Agreement without prior notice if: (i) we have reason to believe that fraudulent transactions or other activity prohibited by this Agreement is occurring; (ii) such action is necessary to prevent loss to us, (iii) you appear on any card or payment network or other fraud, prohibited, or security reporting list. An administrative account closure fee of $500 will be charged to you if we terminate for the reasons set forth in this section.

You should also know that to cancel your account, you’ll have to mail or fax a formal written request for cancellation.

Sales and Advertising Transparency:

QuickBooks Payments has made great progress in this category lately. They are nowhere near as good as companies like Helcim, but are now better than average I would say. Most important information appears in the main advertising copy, and additional disclosures are not difficult to find. Nothing seems hugely deceptive at this point, now that they’ve removed the hidden qualified fee. Good progress! Just make sure you read Intuit Merchant Agreement and review the pricing schedule very, very closely before making any decisions. They make this information available to you, but’s it’s up to you to read it carefully.

Customer Service and Technical Support:

While previously live customer service was only offered to merchants using the monthly fee account option, this no longer seems to be the case. While I’ve heard conflicting reports in terms of quality of support, I can at least say that the service is very streamlined. The FAQ is enough to answer most basic questions, with live chat and phone support available depending on your issue. As a reviewer, it’s difficult for me to ascertain the quality of customer service when it comes to complex, account-specific issues. But that’s where you come in! Have you worked with QuickBooks Payments? Have a complaint, rip-off report, or even a positive testimonial? Please leave us your review. Don’t forget to read the user review and comment policy.

Negative Reviews and Complaints:

While QuickBooks Payments doesn’t have its own BBB page separate from Intuit’s profile, you can find a number of complaints directed the company’s payment process service there. In fact, I’d say an unusually high proportion of Intuit’s BBB complaints are directed at GoPayment, considering how many other popular services they offer (QuickBooks, Quicken, Turbo Tax, etc.). If you read through some of the most recent complaints, you’ll see what I mean.

  • Confusing and undisclosed rates: This complaint seems to be on the downtrend thanks to Intuit’s new fee and rate schedule. Good news!
  • Holds and freezes: It’s disappointing to see this with Intuit, since added account stability should be a draw here (compared to aggregating mobile processors). You can do your part to prevent these issues by following the advice we provide.
  • Long hold times for customer service: Many users have reported less than stellar customer service, including unacceptably long hold time for unhelpful service.
  • Having account upgraded without request: This fairly strange complaint came up enough times to warrant mention. A handful of merchant complain that they signed up for the basic, pay-as-you-go-option, but found out later they were being billed according to the upgraded monthly fee option. When they contact Intuit, the company has been unwilling to issue refunds. While this could be a matter of user error, you should be on the look out.
  • Difficulty canceling: Many don’t realize that in order to cancel, you’ll have to fax or mail a formal cancellation request. For some, completing and following up with this has led to longer than desired waits for cancellation.

Positive Reviews and Testimonials:

While you’ll find a few anonymous superficial reviews on the QuickBooks Payments site – all quite positive, as you might have guessed – I was not able to find any in-depth case studies or testimonials demonstrating the effectiveness and value of Intuit’s offerings. If you have any insights here, please leave us your review. In the meantime I’ll keep this updated as more information becomes available.

Final Verdict:

I’m slowly warming up to Intuit QuickBooks Payments and GoPayment. I’ve seen this company make some really sensible changes and advancements over the past year, and am hopeful for their future. If you really love the QuickBooks interface and like the idea of brand loyalty, this could be a great option for your payment processing needs. With online invoicing, a powerful mobile app, e-check acceptance, and absolutely ideal QuickBooks bookkeeping integration, there are certainly some noteworthy draws for Intuit merchant services.

But given the account expense, I think you can get better value elsewhere, and probably better support as well. CDGcommerce, for instance, will set you up with interchange-plus pricing and a lower monthly fee than Intuit can provide. Same goes for any of our higher rated providers.

Still, given the progress made by QuickBooks Payments, I’m going to bump them up from 3 to 3.5 stars. I’ll be hoping for more good news next update. Please comment with your experiences and insights!

Tom DeSimone
Tom loves asking tough questions and getting straight answers, so he has a lot of fun calling payment processors for Merchant Maverick to cut through their smoke and mirrors and find the real deals. He has run a full-time editorial business from his home in New York’s Hudson Valley since 2010 and could not imagine a better job. When not busy writing and keeping credit card processors honest, Tom enjoys backpacking in the mountains.
Tom DeSimone
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76 Comments

    Nick

    I have been using Intuit Quickbook Payments for almost a year now. I switched from using Square for almost a year and half. I want to first preface this by saying, I have a small management/consulting company. I process on average between $8,000-$15,000 per month. Most of my payments are re-occurring, monthly charges and range from $1,800-$5,000 per client, per month. I had a TON of problems with Square and ended up making the switch because I just couldn’t deal with NEVER getting an answer to my questions, dealing with customer service that just didn’t seem to care and money being held time and time again. I read the reviews on here and to be honest, I was VERY skeptical. We did NOT use QB accounting prior to signing up with Intuit Payments however, everything I read said that was OK. So, I proceeded cautiously and starting using Intuit. I have to be honest, I was nervous. My very first charge, for $2,500 was held. I expected this to be honest so I called customer service, spoke with someone who told me why and what I needed to do. I had to provide information about my client which, to be honest, I was not 100% comfortable with but I called my client ahead of time, explained the situation and he was gracious in his willingness to assist. My client answered Intuit’s call when they called to verify and within 7-10 days, the money was deposited. I have been a client for almost a year and never once, have funds been held since. Now, I hope I am not “jinxing” myself here but I have continued to process, larger amounts and have had absolutely no problem. I’ve added new clients, charged multiple times per day and all has gone well. Now, I did provide Intuit with our LLC documents, copy of the contract for the 1 client and a credit card authorization form for that client which gave my company authorization to charge his credit card every month, for 24 months and everything else they had asked for. I needed to increase my monthly “credit line” last month and did so by simply sending the request and within 4 days, I had an email approving the request. I just can’t say enough how happy I have been with Intuit and with this product. The ONLY complaint I have are the fee’s. While they seem a little high, there are competitive with other products like this. I am going to look into a bank supplied merchant just to see if the pricing is better but I may not make a change because what’s the old saying? “If it ain’t broke, don’t fix it”??!! And I can’t say enough how happy I’ve been. I say, if you are a legit business, have all of your business documents in order, hopefully you too will not have an issue if you use them. I hope this review helps someone.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Tom Kelly

    Merchant services doesn’t work. It doesn’t tie into your quickbooks like their old IPN service. It’s been two months since I had to convert ( and of course buy an upgraded quickbooks version since my old version wasn’t supported) and I have had nothing but problems. It works nothing like advertised and a work around they gave me now won’t let me deposit any checks. It also changed settings that accepts credit card deposits which is way too expensive. All in all a very poorly designed product
    Have used quickbooks for many years but this is leaving a bad taste and looking for alternatives.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Tim Koerber

    The worst. Really. Absolute garbage. I am looking for another service provider.

    I invoiced a customer for $3,196 May 31, 2016 and received an email that my funds were being held and I needed to submit a lengthy amount of information for them to review before depositing. They requested the following:

    We need some information from you to complete our review:

    1. For each of these transactions, please tell us:
    • Customer name
    • Customer billing address
    • Customer primary telephone number
    • Has this customer purchased from you before? (If yes, how often)
    • Detailed description of items purchased
    • Delivery method (in person, by mail, other)

    And provide one of the following:
    • Copy of the signed sales receipt
    • Copy of the manual card imprint
    • Proof of shipment or delivery

    Additional Items Requested:
    1. Bank Statements
    2. Contract
    3. Invoice
    4. 6-12 Months Processing Statements or Bank Statements (If No IMS History)
    5. Copy of owners ID
    6.

    I submitted everything June 2 through their official links and never received a reply. I waited for a few days in hopes my money would show up. It didn’t, so after 3 hours worth of phone calls I finally got them to initiate their review.

    5 days later, no word on the status of the review. My money is still in limbo. I call again, only to find out they decided with their review that they would not deposit funds into my account, and instead would be returning funds to my customer, and I would have to approach them about repayment. As services are already tendered for this transaction this is not only a huge inconvenience for me, but for my customer as well.

    I have never left a review for a business like this, but Quickbooks/Intuit has provided me with the absolute worst customer service, they have been non communicative, and I would never recommend this service to anyone.

    1

    This comment refers to an earlier version of this review and may be outdated.

    SoleProp

    Here’s an update, with good news, for me anyway. Having for 4 early-morning hours trying to log in, every which way, and research alternatives (including reviews here of other vendors), I found an Intuit Support path that led to a number with Saturday hours. After a few hours sleep, till 7 am when it said the number opened, I called it (sorry, that page is gone by now), and after wending my way through the same phone menu as I heard many times before, I quickly got a Support rep. He was patient, good-humored, not offshore (it seems), and with a clear phone connection. After concluding that my account had been deactivated online because I had last processed a charge over a year ago, he sent me an email, I confirmed, set up a new account (same account, actually, just a setup form and new PW), and now I’m logged in and good to go. Odd that the login didn’t work, though, since they took the monthly fee out of my bank account just two days ago.

    The rep said that they’re not as fully staffed on weekends, but they are there. (We didn’t discuss hours.) There is a direct number for them, which he gave me, however I don’t know if I should give it here. Come to think of it, considering how infrequently I need to run a card these days, first thing I should do is switch plans, to get rid of the monthly charge. When Intuit bought IGS, I doubt they ever advised me that, given my history, it would be in my best interest to consider the other plan. Bottom line: Keep in touch with them, even if you use them infrequently.

    3

    This comment refers to an earlier version of this review and may be outdated.

    SoleProp

    I am so in agreement with the virtually totally negative reviews here, it’s almost not with posting this. But here goes.

    I’ve used Innovative Gateway Solutions for more than a decade, with virtually no problem. Their interface only a programmer or banker could love, but it worked. Intuit is clearly neither of these, and even sucks at marketing. What credit card processor’s Support is available only 12 daylight hours M-F? (And the “Security” number didn’t even say what its hours are.)

    Why am I trying to contact support? Because I’m unable to log in, using the same data I’ve always used. Even their login automatic help system doesn’t recognize my username or email (which Intuit sent terms to just last December. And their phone system doesn’t recognize my Merch Acct number. Yet, there in my bank account is the $19.95 charge from Intuit Payment Solutions, taken just two days ago. F*** this. I need to process a charge from a time-sensitive client NOW, today, Saturday. If I could log in, I assume I could get off the monthly-charge plan, and that would make Intuit a pretty good deal considering how rarely I use them these days. But Intuit’s online system is unreliable, their support system is worse that stupid, and I’d pretty much say the same for anyone who sticks with them. Suggested alternatives for the occasional user? I process $100-1,000 a month, although occasionally a charge of several thousand, card not present.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mike

    Beware, the customer service is terrible. Do not use this service if the you charges will exceed $10,000 per month. They will process and then not deposit the money forcing you to issue a refund and ask for another form of payment. They cost our company a lot of money with their BS.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Bruce Mantz

    Terrible customer service. Long wait times on hold.
    We have only charged twice. Both were to the same customer. The first charge went through without incident. It was a 2 part bill. The second billing after the work was completed was held up and they notified us through email. They required so much documentation that we decided to charge it back to the customers card ($60.00 fee) and try again. This time they held it and did not notify us. So far they have held our money for over a month.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Joseph Clarke

    NON-RESPONSIVE AND TIME CONSUMING CUSTOMER SERVICE
    MERCHANT SERVICES APP CONSISTENTLY ERRORS
    IMPEDES WORKFLOW AND EFFICIENCY

    This comment refers to an earlier version of this review and may be outdated.

    Jeff Grant

    Here is one more reason to stop taking credit cards!

    I sold a product to a customer who paid with AMEX. The amount was $5,396.00. Two days later I suspected it was a fraudulent charge, so I credited the full amount back to the customers card.

    Intuit charged me $170.22 cents for the Discount Rate Fee which I expected. But, when I credit the card back, not only did they not credit me back the $170.22 the charged me an additional $170.22.

    So, for trying to prevent a fraudulent charge, I was charged a total of $340.44.

    I not only lost the sale, but it cost me $340.44!

    They told me they were just passing on fees that they are charged. They also told me that instead of crediting back the card, I should give the customer his money back in cash or by check to avoid the fees. I have been in the retail internet business since 1997 and have always been told to NEVER refund a credit card purchase in cash or by check.

    I called AMEX and was told they NEVER charge anything for doing a credit.

    Intuit Payment Service and any other credit card service that charges a fee for crediting a customers credit card is ripping off their clients!

    This comment refers to an earlier version of this review and may be outdated.

    Aquascape Pool Company, LLC.

    We have worked with Intuit Merchant Services for close to nine years. They held our company funds for over a week and after our President talk with them they said the would release our funds in two day. A week later they did not release a $5,000.00 deposit which they said they would. Because of this we lost a close subcontractor. It has been a week after that and we still have know deposit. This company is a ripoff and lies to there clients. Disgrace.

    This comment refers to an earlier version of this review and may be outdated.

    Neil Silverman

    I have never written a review before, but this one, I had write to let others know, first that everytime you call Intuit or any of them quickbooks, you write down everyone you talk to. You will be on the phone for hours. This call I was on for 2 hours and 25 minutes. I have used Quickbooks and their Intuit Merchant services for years. I left them last April to go with a new product called Springboard, which I feel is much better, easier, and you can talk to somebody who can do something if you have an issue. I have call 3 times previously as they keep charging me for having an account. I have documentation from them showing that they closed the account last may. Still I have been charged $34.95 twice each month since. The first time I called someone said, after sitting on the phone for one and a half hours and talking to 5 different people, that someone else would call back the next day. Never heard from them. Next time, I was promised that it would be handled and I would get a refund. Now this is the 3rd time. I have a nice guy from the Phillipines named Lyle. Lyle said after minutes that I would talk to Andrea. Andrea takes down all of the information that I have previously give to Lyle who is now longer on the call. I had emailed him bank statements, and notification of account closure. Sandy is no longer on the call. Sandy has confirmed with me the same thing that on 3 other calls, multitudes of agents have told me. In my estimation I have been charged $559.20, and been on the phone countless hours. I am going to keep updating this as this call goes on, and give a final time log. Alicia is now on the phone. Now at 1 hour and 29 minutes I must inform anybody who deals with these folks to document each phone call in 100 clarity. Make sure to get names, e-mails, and what you can. Their customer service agents do not give out full names, however, if you ask for a case #, you force them to have to document the whole thing. This is such a huge waste of time. The only way I see not getting charged anymore is to cancel the account. Seriously, I am exhausted, exasperated, and anything else ex that comes along with it. Alicia then tells me that she has no records of me calling in so she will only be able to credit me for 3 months, even though she said they closed an account for inactivity, they now how my 2 accounts inactive for 9 months. I have requested to speak to the supervisor. 1:46:02. Now I suggest that anyone who deals with these people document their interactions on this site. I requested that I talk to her supervisor. First she told me she didn’t have one available. I said I’d wait. After some more crap from her I talk to an *****@intuit.com. He did the typical listen to the customer, yet not hearing them. He told me that I could expect 3 things: 1. That Alicia will close all payments confirm all 6 accounts closed. 2. A case # for each of the closures, I got case#128207586. case #128208762. 3. To process a refund for 5 of the 9 months that they owe me for charging me $34.95 for each of 2 accounts that should have been closed. I then asked him who I could write to for escallating this to get back the 9 months of charges they charged me for. He said to go to the online version of QB accounting which is the last part of the puzzle I am keeping, for now. He said to look at the Help, or feedback area. I am so disgusted with this company. I would not recommend anybody use them. They have some decent product that sometimes works, and customer service that never works. I am going to continue to document on this site everything that happens.

    This comment refers to an earlier version of this review and may be outdated.

    Ben

    I usually don’t write reviews of any kind nor do I create accounts just for the purpose of doing so. However, this company is especially awful and I feel that I need to steer others clear of their misery. I started a business selling large items for high dollar amounts. My understanding is that when you offer a company a large sum of money to receive the benefit of processing your payments that they would act appropriately and issue you the funds in a timely manner. I’ve had $7,500 held for almost a month. Customer service personnel keep giving me the runaround making insinuating remarks that they “just want to know me better” and “want to ensure no charge-backs will occur.” Other than sounding like a blind date gone bad, their professionalism lacks. Promises aren’t followed through with. Callbacks don’t happen. They keep requiring multiple types of documents that magically appear out of nowhere (stalling technique, most likely – for what?). I’m running a legitimate business with good cash flow and am finally beginning to make a little money. How am I rewarded by Quickbooks Payment Processing? SUSPICION! DELAY! HESITATION! Stripe processed a large payment for us without a hiccup. They aggregate their risk…unlike these clown-shoes who evidently think everyone’s a mobster. Evidently their maximum amount you can process in a month for new customers is $5,000. Don’t dare gross more than $60,000 a year or you’ll get the full corporate butt-hurt of their risk department. These people make the IRS, postal service, and Comcast customer service look like a highly motivated economic engine of efficiency. Use another payment processor…they deserve your business and they’ll likely be a lot less expensive.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Leila Hill

    Absolutely the worst customer service responsiveness…I DITTO all other sentiments… They debited our customers credit card, and put a hold on our merchant account. We could not make phone contact with anyone with intelligence or authority to resolve the issue. They held the card holder’s funds for fifteen days! We finally gave up. Their only recommendation was for us
    to reverse the transaction, and they said they would waive the fee. They credited our customers credit card but then they “accidently” withdrew the funds ($27,000+)from our checking account! The Payments Team that sends you Auto Messages is like dealing with OZ behind the curtain!
    Is any of this legal? First and Last experience!

    This comment refers to an earlier version of this review and may be outdated.

    Dante Newton

    After 20 years of using QuickBooks – our company decided to switch to a new accounting system (Zoho). Takes guts to change an accounting system, but the nerves went away after switching … the greatest decision we ever made. Zoho offers countless benefits, but I’ll just mention the merchant issue since that’s the topic with this website. With QuickBooks you can only offer a seamless online payment option IF you use QBooks merchant service … otherwise you’ve to go through hoops with other apps (Bill&Pay, etc) to offer online invoice pay; we tried it and it was time consuming and a pain. With other accounting programs you have a variety of merchant options … while still preserving a seamless online payment option for your customers. Bottom-line, even if Intuit offered lower merchant rates … I still wouldn’t use them because of the money I’d lose in time wasted effort in trying to provide a quality seamless online payment option for my customers.

    This comment refers to an earlier version of this review and may be outdated.

    Sharad Tomar

    I opened merchant account in last November, my first charge was $ 2,000
    I received an email from their risk dept to answer some question and send Invoice which I sent to my client.
    as of now I did not get my money.

    I thought cancel the transaction will help so I reversed the charges in order to send money to my client so I could use my squireup.com.

    Trust me, it was big mistake, nest day they have taken money ($2,000)out from my checking.
    account, I am small contractor and keep 2000 in my account all the time, now my account is almost
    negative.

    When I try to reach to risk dept. via phone, it never connects, one time I had to hold 2 Hrs and 17 minutes and still on hold.

    I think, IRS is much better than these people.

    I am thinking to take this matter in court, please advise me if this is the best route.

    Thanks.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Spencer Allen

    We’re going thru a second ‘dis-satisfied’ customer chargeback this year with an AMEX card thru QB Payments and there is no way to properly address the claim nor contact merchant services ‘customer service’ via phone. After sending multiple faxes and multiple emails to the numbers and addresses they provide, they simply send back replies saying they never received any information from you concerning their requests and you get a ‘no recourse’ chargeback. They have cost us $1500+ now in easily rebuffed potential chargebacks and I don’t know, short of spending 2-5hrs on hold and on the phone attempting to track someone down that has a clue and can actually address the situation INTELLIGENTLY, you just apparently eat the chargebacks. We’ve been on Intuit Payment Solutions service for about 2yrs and have experienced the worst customer service – basically NONE – and higher rates and more instances of chargebacks than in 15 years with alternative merchant service companies in the past. While the service is seamlessly integrated, their up/down issues as of late have been a major problem even just processing customers orders and it doesn’t seem to be getting any better. If we have to go back to entering payments by hand, it would seriously be better than the crap we are going thru with QB’s as of now.

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    Jules

    Just a living nightmare. It has *days* on hold to contact them (over 3 hrs at a go, only to be connected to someone without the authority to help), because of holds and delays caused by what they admit are their own systems errors, only to end up dealing with people who absolutely refuse to commit to fixing the problem. It will take multiple people, and several days, they say (it’s already been 10 days since they took my client’s payment). I am in the film Brazil, dealing with disinterested peons that can do nothing and could care less that they are destroying the cash flow of our fledgling business by holding our payments – payments the customers do not dispute. They do not delay in charging us hundreds of dollars for accepting the many thousands that they’ve hijacked. Holy crap, I have been robbed by more responsible people. Don’t do it!

    1

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    Lara

    After my comments the other day, which I did while I was on hold with them for 4 hours and 27 minutes, I told them very brutally to F off. They had a hold on over $1000 of my money and it’s obvious to most of us, we are all a small business. It hurts. I am not Macy’s. I don’t have the working capital as most of us don’t. Their argument to me was that my business checking account was less than a year old and I appeared to them as a scammer although I have been with them since 2006. It is up to me to prove to them that I am not a scammer. Their words, not mine. I could not believe what I was hearing! How do you prove yourself any better than shipping the products and having proof of delivery, many with signatures (which I do on orders over $75.00) Whose side are they on anyway? I am the retailer, let the customers banks deal with their end of it. As calmly as I could, I asked what they suggest that I do since the customers had already been charged, the items were shipped and received by the customer. Their response was that I call each and every one of them and ask nicely for an alternative payment. Are you kidding me? Why should I look like a chump when the customers had already paid, the cards charged successfully and it’s just sitting there on hold pissing me off? I went straight into rage. Keep in mind, I was on hold for over 4 hours, my money had already been in limbo for 10 days, not to mention the recent transactions that they were holding which was every transaction that came thru the website, I am a middle aged woman, the change is occurring, I am hurting for money, small business is tough, so the next things I said to them I will decline from adding on this post, but to put it mildly, they called the police on me who then showed up at my home 3 hours after the call ended and I was talked to harshly about phone etiquette and not to verbally abuse people. What a bunch of pussies! They can dish it out and treat me like a scammer, but they sure can’t take it when I called them what I did. This was all on Monday, cyber Monday to be exact. I desperately got on Bank of America and did an online chat with a wonderful and helpful young man, who then called me personally. While I’m bawling my head off, he calmed me down and took all of my information. He got me set up and running by last night (Wednesday). He talked with me and communicated thru the entire process, did not try to push off anything I didn’t want or need. The initial fee is a bit high, you have a month until you have to pay that, but at times of desperation, it’s worth it. The rates are more than competitive and they actually try to help. And, get this….I got thanked 3 times for my business! For some reason, that meant a whole lot to me after the beating I took from Intuit. I had my first transaction overnight last night and a couple today, they all have gone smoothly so far! Switch. Now. I don’t care who you switch to, just do it. Do your research and get something done. If you want to check Bank of America out, I have a referral number where we can each get $100.00 if you sign up. But you can get online and just chat and ask all of the questions you want. So do some checking then let me know if I can help with that. It’ll pay for part of your initial fee which for me with not so good credit (past stupid mistakes), is $195.00, so I consider myself lucky after having past issues to be able to work with a real card processor. If you are excellent, it should be less. After going through all of this, I researched the heck out of processors and businesses here locally. One lady uses Stripe and loves it, another uses Square and likes it alright, no issues, but she’s satisfied. Good luck!!

    1

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    Joe

    With all of these disappointed Intuit customers, I was expecting to find a few direct links specifically for Quickbooks POS users who want to use another merchant service outside of Intuit. I have regularly checked and still can’t find a website that spells out a clear alternative. I’m hoping there is something where a simple plugin will allow for a fairly seamless way to use an alternative merchant service.

    After years with Intuit, I at least have to stop giving them my merchant service business because of their horrible and insulting service. Has anyone else had luck using Quickbooks POS with another merchant service?

    1

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    Spencer Allen

    If and when you find something alternative that is better, feel free to share.

    We’re going thru a second ‘dis-satisfied’ customer chargeback this year with an AMEX card thru QB Payments and there is no way to properly address the claim nor contact merchant services ‘customer service’ via phone. After sending multiple faxes and multiple emails to the numbers and addresses they provide, they simply send back replies saying they never received any information from you concerning their requests and you get a ‘no recourse’ chargeback. They have cost us $1500+ now in easily rebuffed potential chargebacks and I don’t know, short of spending 2-5hrs on hold and on the phone attempting to track someone down that has a clue and can actually address the situation INTELLIGENTLY, you just apparently eat the chargebacks. We’ve been on Intuit Payment Solutions service for about 2yrs and have experienced the worst customer service – basically NONE – and higher rates and more instances of chargebacks than in 15 years with alternative merchant service companies in the past. While the service is seamlessly integrated, their up/down issues as of late have been a major problem even just processing customers orders and it doesn’t seem to be getting any better. If we have to go back to entering payments by hand, it would seriously be better than the crap we are going thru with QB’s as of now.

    1

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    Doug

    Many years ago I bought a “Quickbooks Credit Card Processing Kit,” which was really just a merchant account application in a box, along with some lame terminal software. The cost, $49 as I recall, covered the application fee. In a previous life I had left my merchant account provider holding the bag for about $30k in charge-refunds when my business folded, and I was certain I was on the Terminated Merchant File list, so I would never again get a merchant account. To my huge surprise, Innovative Merchant Services did give me an account, and business has gradually ramped up to more than $10k every month. I have never had funds held, and still see money in my checking account on the 2nd business day after the transaction. Maybe 3rd day every few months if they have a system outage. The few times I’ve had to call customer service, I’ve reached knowledgeable people who were able to promptly and courteously resolve my questions and issues. I don’t doubt the authenticity of the myriad complaints on this site, but they certainly don’t match my experience.

    They integrate directly with my e-commerce site on GoDaddy. My only complaint is that the new e-commerce software I want to move to doesn’t provide a method to use them. Oh, and they charge a commission going both directions — if I cancel an order and refund the purchase price, I pay a double commission (doesn’t apply to orders cancelled the same day as when placed). Well, they also assigned me an SIC code that puts my industrial supply company in the same SIC class as stripper bars, which sometimes presents a problem with companies that have cards blocked for certain SIC codes. (Square always works in those cases, but requires manual processing.)

    5

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    Ruben Moreno

    Intuit is Horrible company they do not care that we are their customers , I have being trying to get them to release funds that the customers did not even dispute fpr over a month,, They supposedly have a case manager Martin Hernandez and # which does no good I e mail him and he keeps referring me back to the call center, call the call center they inform me they have no access to the memos to my account I have spent at least 8 hours on the phone with them and because they call a batch one transaction ? they hold funds for the whole batch even if the other customers are not disputing any part of the charge they are ridiculous If I ran my business the way they do I would be out of …business……. If I could I would give them a minus 5 start

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    Monica Bentley

    I too would give QB merchant service zero stars. To set the bar with IPN and then have this forced on you is just bad blood waiting to happen. With IPN your money was deposited in 1-2 days. Now if someone pays you on Wed you’re waiting til Monday for the deposit. I was involved in the glitch on 6/1 where I waited for 3 weeks for payments made on 6/1. And they could have cared less. Then, they told me I’d have to pay for support! How did this company ever become the go-to software? Thank you for the list of alternatives. I’ll be looking into them ASAP.

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    Rick

    I have been disconnected at least 10 times via customer service with no callbacks. They are not helpful and as of today it is day 4 and they still can’t tell me why I can’t email my customer with payment processing. Quickbooks payment processing is the worse service I have ever experienced!!!

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    Kilgore Trout

    Very long wait time for your money – up to 10 days and never less than 4. I use it because it integrates with QuickBooks Online. I was using IPN and that worked great, 2 day wait for funds was acceptable but they did away with IPN for QBO users.. I’d switch from QuickBooks Payments in a heartbeat if I could find an alternative that works with QBO

    1

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    Tom DeSimone

    Hi Kilgore,

    Thank you for the insights. Many processors can integrate with QuickBooks. The simplest option for low volume would be Flint. But I believe that CDGcommerce, Payline Data, Dharma Merchant Services, and other high-rated processors we’ve reviewed offer easy integration as well.

    PS, I love Kurt Vonnegut and Breakfast of Champions is one of my all-time favorite books.

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    Branden Tuell

    If there was a choice for zero stars I would have chose it. Didn’t tell me up front that I’d need to jump through 19 hoops before they would release my first size-able deposit. I believe they held that money for around 60 days. Meanwhile I dealt with probably 25 different customer service reps that all told me they needed something different before they would release my funds. They also told me numerous times they would contact me…never happened. Now they are holding the funds again due to a charge back request by the customer, whom has given a letter from his bank saying that he is not fighting the charge. Just got word that even though the money hit my customers card one month ago, they are going to hold those funds for 6 weeks???? One week after I sent the letter from my customer??? I love Intuit earning interest off of my money.

    1

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    Sam

    How did you resolve this? They Just stated doing this to me.. I thought I was alone until I read your review and others…. Is there anything that can be done legally?

    1

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    Jan Naylor-Smith

    Intuit Merchant Processing is just fine, albeit a bit expensive, as long as you don’t have a problem. However, if you do have a problem don’t expect them to make any attempt to find and fix it. They somehow “lost” a $325 payment to us. We input our credit card charges through Quickbooks, and one never got deposited into our bank account. We found this problem in December, and sent them all the documentation they asked for. The we naively waited for them to figure it out.
    In February I called to ask the status of it. They said they couldn’t find the documentation we sent so I sent it again. And they asked for more which I also sent.
    In March the same thing happened.
    Now it’s June, and I’ve made multiple calls. I’ve resent the docs a couple of times this month and this is still going on. I’ve been on hold several times this morning, and now I’m on hold for a supervisor, one of the ones I spoke with in March. To be continued.

    1

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    Margot Bardwell

    I cannot believe that Intuit’s customer service was so bad. I had tried to sign up for merchant services back in 2013. I am a quick books pro advisor and I had wanted to learn how merchant services worked. I tried it for a while and found that it was not a good fit for my client base. Since then, I have tried to cancel this account on two separate occasions. The first time I called I discussed changing my pro advisor payment schedule and cancelling the merchant account in February 2015. I was told the account was closed and that they were unable to refund or credit more then months of fees back to me. I wasn’t happy but I said okay. In June when I was catching up on my bank reconciliations (yes I fall behind during tax season), I realized I was still being charged. I called Intuit and was advised that there had been a change in the platform and that an adjusted fee was charged to all customers. I pointed out that I was not longer a customer for merchant services and that the fees should be refunded. I was told once again that my account would be closed and I would not be charged again. I am supposed to get 3 month refunded to me now. I have heard this before and will believe it when I see it. I would love to know if charging customers for services that have been cancelled is a common practice. Please reply..

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    larry wall

    If you are using intuit merchant services, CHANGE TODAY! I was a loyal
    Quickbooks fan for 17 years. Merchant Sevices is horrible.

    1

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    Nicole

    Intuit does have very bad service. Someone else commented about having a transaction in limbo for 10 months and that is true; I had the same thing happen and spent way too much time talking to too many customer service employees who had no idea what to do or how to fix it. Plus the fees are through the roof and not transparent. Pull up your statement and it will never show how much you paid for a particular transaction. They have high rates and poor service; stay away from this one.

    2

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    Jennifer

    This is THE WORST SERVICE EVER! I charged a patient and voided that transaction. I had a VOIDED RECEIPT and the transaction was pending (and 10 months later still was) which is how a transaction looks for 10 days while it’s being voided and then it disappears. The transaction went through and I never received the money. I was told by my patient it was taken from her account, I was given a voided receipt and intuit told me (after the 10 days when transaction should be removed) that the money was ‘in limbo’. It got escalated to every department. Then over the weeks I was told ‘oh look, it is in your account’ (which was never the case and very dodgy). (It was 9 weeks!)They said ‘if you want to refund the money we can do it, or you can do it’. I said don’t touch it – I will take care of the refund myself and I wrote my patient a check. My patient in the meanwhile started a dispute (as would I have!) because she was wrongfully charged. I was out of the office for months for surgery and during this time, because of the dispute, the money was taken again. Ever since then I’ve been trying to get a refund which took months. During this time (I mean since the beginning) I spoke to every department and every manager. I finally got someone who kept saying ‘only your case manager can do that’. I said I have a case manager? Funny, why isn’t anything getting done?! I said I want to know who my case manager is. 30 minutes later he comes back (he was a manager in the risk department) and said ‘you don’t have a case manager’. I said I could’ve told you that due to the level of incompetence I’ve experienced. He then passed me to the charge back and I was given a case manager who finally got me a refund. Bare in mind my patient had canceled the dispute and I was told ‘i may or may not get a refund because it’s been over 40 days’. I said I was in hospital and out of work for surgery so they had better give refund me. I said why is it even taking this long when my patient canceled the dispute and I’ve proved the refund?! In the end I was charged a transaction fee for the wrongful debit, I was charged a transaction fee for the electronic withdrawal in the dispute, they attempted to charge me $25 to process the return (unbelievable since the transaction never should have taken place!!!) and I wasted 2 hours a day for around 5 months on the phone with them and lost a patient because of this. DO NOT USE THEM. I DON’T CARE WHAT THEY TELL YOU. THEY CHARGE A LOT FOR EVERYTHING. They said ‘as per your contract there are transaction fees regardless of the transaction’. I said ‘is it in my contract that you’ll charge a transaction when it’s been voided, cause me no end of stress and put me in a dispute with my customer and then drag it out for 10 months?’ INTUIT IS A MIDDLE MAN THEREFORE HIGHER RATES. PLUS IT TAKES AROUND 4-5 DAYS TO GET PAID!! TERRIBLE CUSTOMER SERVICE- TERRIBLE! I’ve used square – convenient but can’t charge much per month without them holding funds. USE CHASE PAYMENTECH! HALF THE RATES AND IN YOUR ACCOUNT IN 24 HOURS!! CHASE PAYMENTECH IS THE BEST!

    1

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    Becca

    Had over 2000 dollars worth of funds on hold and even though I was through the ROOF!!!! The rep that I was got was very intelligent empathetic and was not ready to give up even though the issue seemed larger than her. The girl did everything in her power to get my funds off hold and EVEN though I have to WAIT 2-3 BUSINESS days I know she did her very best. The customer service was amazing but the times to get funds off hold needs to be quicker. Overall a pretty decent experience but the rep was amazing!

    5

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    Pamela Keniston

    Absolutely the worst customer service!

    I was excited to start taking QB online payments as I thought it make things so much easier for my overseas customers.

    Customer paid an invoice of $8500 using QB. I later discovered that Intuit has deposit limits. I was told that it may take up to two weeks to get an approval on an increase since they are backed up! Meantime, I’m waiting with an empty bank account. They said there was absolutely nothing they could do and that “was just their process”. So which is it, Intuit? Are you backed up, or is that “your process”? Why should I suffer financial hardship because you don’t have enough staff?

    The truth is, I’m guessing it’s one more ploy to hold on to your money a little while longer. Going back to Square… (told this to CSR and the response was “Ok”). Never had a problem with Square, no deposit limits, and the money is in my account the next day. Live and learn!

    1

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    Larry D. Bloodsworth

    Whenever I have to resort in filing a dispute with AMEX and involve our company attorney to prevent Intuit from drawing money from our account is not a company I would recommend. I have all email correspondences between my project coordinator and quickbooks customer service. ( Case ID: 225178300750 )

    I still haven’t received a full credit since I canceled my services!

    1

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    L. Dowell

    Terrible customer service. The girl I spoke to yesterday about a vague bill I received used the word “awesome” 4 times and the word “um” countless…I have used QB for my wholesale Co. for 6+ years and I feel as if I’m being held hostage because of pricy upgrades. If I don’t pay for the upgrade, it seems as if I receive a bill for something. It seems like I’m being billed out of spite. Look elsewhere. I’m rating 1 star but if I could give it negative I would.

    1

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    Blake Meacham

    Absolutely the worst customer service I have ever experienced. They have held $774 of my company’s money for over a month now and are not releasing it. After spending nearly an hour on the phone, you finally think you’re getting somewhere, only to get shut down. They always say they are going to help you and never do… they always state they will call you back and never do. Several times after spending nearly 3 HOURS on the phone with someone over there, they realize that they do in fact owe us the $774 and then do nothing about it. Absolutely ridiculous! A horrible company to do payments with.
    STAY AWAY!!

    1

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    Mike Gaisor

    I wish I could give negative stars. IPN’s staff is sooo poorly trained. Every time I call they tell me something different. I have QB 2015 and was excited about having my clients pay their invoices online. I call into IPN and one of the agents walks me through the process of getting everything set up. I even got an instant approval and didn’t have to wait the 2 or 3 day processing time. They showed me how to send invoices from QB that has the link to pay now and I could even choose if I wanted them to pay with a CC or Electronic transfer. The sale guy even seemed happy that he was helping me set all this up.

    Little did I know I had been working with the village idiot. A few days later I’m starting to wonder what is taking so long for the deposits to arrive in my account. So I call in and learn that IPN is not compatible with QB 2015. You think the tech who got me all set up might know that.

    So now I look like an idiot having to call all my clients and work out another form of payment. Basically Intuit Sucks. Once you sign on with them you starting getting tech support from the other side of the world and none of them have a clue what they are doing. Its like they had a mass hiring and put people in front of a computer and said read this when customers call in. Its a total joke.

    It must also be tough to be a supervisor there. They sure are in a lot of meetings. It makes me wonder what they are supervising. Every time I ask to speak to one they have just sat down in a meeting and they are not available.

    I call BS on this whole company.
    Please choose a different company for your merchant services.

    1

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    Jennifer

    I COMPLETELY AGREE!! NEVER HAVE I HAD SO MUCH MIS-INFORMATION! NEGATIVE STARTS – ABSOLUTELY!

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    Chris Dykstra

    One star is a massively generous rating. If there was a way to give a negative rating I would. They held a significant customer payment for days, refusing to deposit it and refusing to send it back to the customer. Then, they closed our account completely after the retirement of one of our partners even though we’ve operated continuously for over 10 years. They have absolutely no process to support transferring ownership of a merchant account internally – they will simply grab payments intended for you, hold them indefinitely then close your account and wreck your relationships with your customers. Do not trust Intuit.

    1

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    Mitchell Newman

    Intuit has withheld $8,200 in credit card charges for over two months now. There is no way to resolve any issues with this company. The staff, while friendly, are completely untrained to get the job done. They ask for back up, and then more back up. You send it all and then they claim they don’t have it, and then you send it again and they tell you they need to review the documents. You call back a week later and they are still reviewing the documents. Same thing happens the next week and the next week. They border on criminal behavior. I guess its time to get a lawyer and sue them.

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    SJ Warren

    Hi Mitchell,

    I am having a similar situation with Intuit now. Can I contact you?

    thanks
    Scott

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    Jennifer

    100% CONCUR. I assume you gave no stars because it was so bad. The rest of us want negative stars.

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    George Bridges

    Intuit is the worse company ever to do business with. They lie over and over again.They charged my company for 12 months after I told them I was not ever doing business with them again. I did’nt even have their equipment because it was faulty and would not process credit cards. They said I never even called them. Very happy I don’t have to do anything with them again. They get a “0” rating. I hope they go out of business.

    1

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    Richard Bonn

    I was with QuickBooks and IPN for over 2 years. It was always a mess. Under really bad management. After two years they started to hold my payments because of increased sales. I never had a single dispute. The person that was my case manager forgot about my case for a month. After one month of no money I moved to xero.com for accounting. xero.com is better than QuickBook anyway. I moved my credit card processing to authorize.net. QuickBook kept charging me $40 a month for something even though I closed my account. I had to close my bank account to stop them from ripping me off every month. When I called support no one ever knew why I was being changed. No one ever called me back as they stated they would. QuickBook payments is a joke of a company.

    1

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    Nina

    Will never use this service again! A client of mine paid their invoice twice by accident. I got charged DOUBLE the transaction fee AND the reversal fee which I was unaware of (no notification of this charge was given…it is in the small print of the site)—they should have NEVER been able to pay their invoice twice. This is a huge hole in your system and should be fixed so no one else gets stuck paying all these fees for something they have no control over. Customer service was extremely unhelpful and would not do anything for me to refund me any of the fees. Cannot believe a company this big would allow something like this to happen and not make up for it.

    1

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    Cynthia Clark

    Intuit admittedly sells defective software “as is” and attempts to force people to buy new version to fix bugs in old version. Appears all their engineers’ time and efforts are devoted to new versions for which you must pay big bucks – instead of fixing existing serious bugs in already paid for software. They have known about these bugs for at least six months and have NO IDEA when there will be a patch, but, of course, if you want to fork over $1,000, the fixes are in the new version. Imagine that. No profit in that – fixing bugs!

    1

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    Amanda

    I cannot speak to the product but the customer service is horrible!!! I tried to set up the account and it was not functioning so i two days and 4 phone calls later asked them to close the account. they said it was closed and that I would not be charged. they continued my account and continued to bill me, they will not refund any of the erroneous charges. Horrible company!

    1

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    Richard

    I have had nothing but problems with IPN and now QuickBooks payments. I have three merchants accounts. QuickBooks is the worst company I have ever had to deal with. The fees are very high. They hold my money for a weeks. They call my clients to confirm payments after my clients have already been making many months of payments. This company has not idea what they are doing. I am looking for a new account solution that without this horrible payment system.

    1

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    stella chou

    Horrible customer service. If they know you have already had an account with them, you will be put on hold forever. I have been trying to reach them more than 5 times in the past week, holding or leave my call back number. I have not be able to reach them at all. The merchant service fee is ridiculous and does not follow any rules.

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    Kathy Barin

    For Merchant Services, they charge our company three times for one case, almost $1000, we contact them, but no result yet, already one month. Please do not use this service, they auto charge your money from your bank but no reason. Nobody help fixed this problem. it is not good company. very bad.

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    Chris Cherek

    If I could give negative stars I would. I had my 1st transaction held hostage and each time I called in I was put on hold, given the option to only speak with the wrong person whom I know would transfer me to another person, and another 5 + minute hold. Repeatedly I was asked for information which when submitted I was told it wasn’t sent, when I confirmed the email they said it was the wrong claim number. After over two weeks of trying to get my funds I finally asked and after a 30 minute series of short conversations and then long holds I spoke with Carla who knows the rules well but never heard of customer service. After speaking with Carla she tells me I don’t have the right account to process expense charges so my only option is to cancel the transaction. Needless to say I’m canceling any further dealings with the intuit Quickbooks payments system and I recommend you run not walk, but run away from this “service” as well.

    1

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    Laura L.

    (Cont. from above) Worst part of dealing with Intuit Go Payment was yesterday when they sent a generic-sounding email saying I could no longer receive payments, without any explanation, and advised me to reapply. I finally found a working number today and was told by a robot that I had to reapply, no reason at all other than some info. might be missing. I decided it was no longer worth the increased costs and headache and canceled the service right then and there, which the rep did promptly. No apologies, no explanation, no requests to help. I’m through and will never use them again for CC processing. Hoping this will ensure others don’t get caught in the trap like we did!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Laura L.

    Signed up for “pay as you go” Intuit GoPayment in May 2014. Application process was a headache. Didn’t run a charge until June 2014, yet they still charged a $12.95 monthly fee without informing me. I noticed it when printing my first statement of charges/fees. Had a terrible time trying to connect with a live person and the feature where they offer you to leave your phone # for a call back is useless. Three requests – no call backs! After finally seeing a checked box in my account for the monthly plan, I unchecked it and was STILL charged a monthly fee which by then increased to $19.95. I was told that I would receive a credit for the fees, which I have not seen yet. Trying to integrate with QB accounting was such a headache, I gave up and decided to manually enter the payments/fees myself (although with higher volumes, this would be impossible!) (Cont.)

    1

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    kevin Smith

    Very bad services, they arbitrary charges, please do not use it. they will bring big trouble to you. they continuous charge from your bank, duplicate charges.

    1

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    Jacob Levinson

    if there was an option where i could give negative stars i would, The customer service seems to me like they are in a 3rd world country. Risk Depo! Everyone their is an idiot. Good luck getting a straight answer from them. they flagged my account for no reason and then refused to refund money to clients. and they are giving me the run around… DON’T LET THEM HANDLE YOUR MONEY YOU WILL HAVE PROBLEMS 99.9% USE PAYPAL INSTEAD!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Amy Boyd

    Very frustrated with Intuit Merchant Services billing.

    I used the Intuit Payment Network for a couple months back in 2013 to accept credit cards, then moved away from it to a different system in Oct 2013. During the time I used it, it was not a pay-per month service, but a pay-per-transaction service, so I assumed that once I was no longer using it, there would be no more payments.

    The, two months AFTER I stopped using it, they changed it into a pay-per-month service. I was never asked to sign anything accepting a subscription service, but suddenly, months later, I notice several months of this $19.95 charge, which was for – what? I had zero transactions of any kind during that period, and had never accepted anything saying I would be charged monthly.

    I told them this later, and asked for my money back, since it should be clear from their records that I had NOT been using this service when they started charging me for it in December 2013, and they told me that I had been signed up for it “because I had used the service from May – October 2013.”

    My last transaction was two months BEFORE they started charging, and yet they refuse to consider the fact that maybe I didn’t want this in the first place?

    I do not feel a company should be able to start charging people who used their product at some point in the past, without requiring some sort of acceptance of the new charges.

    2

    This comment refers to an earlier version of this review and may be outdated.

    D Keith

    I have had a horrible service from Intuit or Quickbooks in the UK. They offered a deal which I took them up on they invoiced me twice and failed to respond to emails. I am now taking the time and trouble to transfer all my data over to another platform. They just want to steal your money out of your account and ignore requests for credit. A horrible company.

    This comment refers to an earlier version of this review and may be outdated.

    Oscar Gastaudo

    My worst experience ever with a credit card processing agent. I charged $1,910.07 for services rendered to one of my best foreign national customers to his foreign national credit card, with his authorization; of course.
    Intuit/gopayment.com closed my account beacuse I was so risky for them due above charge. Until this point it is fine, if they do not want me as a client nothing that I can do.
    They never paid me that charge but they took it from my client’s account. I called my customer asking for my payment and I was said he will not pay twice because money was taken from his account and he forwarded me a credit card statement showing that charge at his credit card. Of course he must not pay twice same charge.
    I called gopayment for fourth time and I was said that they have that money and my client must dispute that charge at his local overseas bank.
    My client is asking me why he should dispute a charge when he authorized me to charge it.
    My client is upset on my becuase this headache, he is busy and he must lie to dispute a charge that he shouldn’t, Intuit/gopayment customer service has treated me as fraud guru over the phone and I did not get my fee paid.
    They closed my account and they yell on me over the phone.
    My records: never at the police station for any reason, my Fico score is 817 and in my own business sine 1997.
    Intuit customer service representatives are from the forth world. They do not even match the third world.
    Dissapointed with them? More that that. I think they did not know what they do.
    My sales rep Steve has been great all the time. Of course, he is in the sales department.
    Don’t be fooled. Don’t not sign with these people.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Bob Zeitlinger

    DO NOT USE INTUIT.

    Intuit Merchant Services is very very deceptive in their sales practices. I rarely have to process a credit card payment in my business, but signed up because one customer wanted to pay by credit card. I provided all my information over the phone, and was told — and received an email — that I was approved to receive transactions up to $10,000 each month.

    Intuit only told two lies — not bad, huh — during this process.

    1. I wasn’t really approved. A rep from the Risk Mgt. Department told me the next day (after I processed a charge) that “approved” really means “auto” approved or “pre-approved.” Apparently, to Intuit, this means that the new client has only submitted an application. They actually run the application for approval only when you submit your first transaction. Silly me! How didn’t I know that! What’s worse is that the rep didn’t think this was deceptive. And all they needed to start their “investigation” on my approval is 6-12 months of business bank statements faxed to them, along with the invoice for the transaction and contact information for the company and person who provided the credit card for the transaction. Not much, right?

    2. I wasn’t really approved for $10,000 a month in transactions. I was approved for $10,000 a month — pending the real approval — and no more than $500 in any one transaction. When I told the manager in the Risk Management Department that I wasn’t told about a limit, he said, “Well, did you ask if there was a limit?” You gotta be kidding me.

    The reason I told the client that I would accept the credit card was to speed the transaction process. Now, Intuit tells me that they need to 1. review my bank statements; 2. call the company to verify that the transaction is not fraudulent; and 3. call the company’s bank. And after al this, which could take up to three days, they will hold my transaction for another 2-3 days.

    As you might guess, this was not explained to me by the pleasant sales person when I was told about how simple and easy the service is.

    This comment refers to an earlier version of this review and may be outdated.

    Parrish K Potts

    Bob,

    I am going thru this exact same process and since its 3 yrs later for you, you may have reached the end of the process. Maybe. So since I am at the beginning, and luckily only one transaction into this mess, what is your advice.

    Parrish

    This comment refers to an earlier version of this review and may be outdated.

    Ian Courville

    The company holds funds for weeks at a time with no good reason. They make you wait on a phone for long periods of time and can’t come up with good reasons other then requesting your patience. Highly recommend to stay away from it. We are closing our account as soon as they release the current charges.

    1

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    Jane

    Intuit is a horrible company, with the worst customer service I have ever encountered. They have kept me on hold for more than an hour more than once. They have held my money for long periods for no valid reason. And they have actually charged my account while they still owed me a lot of money. They even admit that they owe me money, but they say they cannot release it, only the Risk Department can. Of course that department is unreachable. I sent them a email complaining and demanding some help–They promptly closed my account, without notifying me, and while still holding onto my money. WORST company ever–and I almost never write a negative review of anyone. HORRIBLE.

    1

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    GSM Imports

    Beware of Intuit Payment Solutions. They have held our funds for over 2 months and risk management finally decided to not honor the funds because we sold cell phones. I told them that is what we stated on the application and they said it should never have been accepted and they were closing the account immediately. When asked about prior charges, they said no funds would be transferred to our account and I would need to issue refunds to customers and collect payment some other way. I explained the charges had transpired a month ago and we had already shipped merchandise based on their approval of the charge. I even had a customer call them to verify the charge was authorized but Intuit refused to place the funds in our account. I finally had to issue refunds and wouldn’t you know it, Intuit took the funds out of our account instead of taking the funds from the charges they were holding! Now we are out double the funds and it has been another month with Intuit not crediting the funds back in our account. Each support call takes hours on hold and many times they just hang up after waiting on hold for such a long time. 1 star is way too much to rate this vendor.

    1

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    BH Designs

    IPS is horrible, I have been using them for 8 weeks, in that time period their Risk Management has held my transactions 3 times.. I have had to call to get everything straighten out all 3 times, this third time I have been put on hold for 3 HOURS before I could talk to anyone about resolving their issues, when the card was swiped & the customer signed for the transaction. I could understand a red flag for a keyed in transaction with no signature, but a transaction that was swiped & signed for??? RIDICULOUS!!!

    This comment refers to an earlier version of this review and may be outdated.

    Susan Leonetti

    This is possibly the worst way to process an occasional credit card payment. I processed a credit card payment through my Quickbooks account and both times they held up the payment citing “usual activity”. They emailed me a litany of documents including 3 months bank statements before they would review the payment. Incredible wait times to speak with anyone and they never answer the phone or return calls at the risk management center. They claim they must verify your bank account but that is after they accept the transaction. Total scam. I am forwarding a complaint to the NY Securities and Exchange commission and Better Business Bureau. Do Not USE One star is too much!

    1

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    Jeff

    It made sense to use QuickBooks merchant services since it would integrate with the accounting program which should save time and reduce errors.

    We have done maybe 10 transactions in the last 4 months, and my time spent on this is likely getting up around 20 hours. So, definitely no time savings. The sent me the KeyCorp K23P pin pad, which has never worked. We can not use the chip feature, as this causes it to lock up. We can only do a single swipe, then it locks up. The only way to rectify is to restart the computer. Very embarrassing to have a customer waiting to pay, and we are messing around restarting our computer.

    Intuit has multiple toll free numbers to call, and do not tell you what each number is for. As for tech support, all you get is a person with an accent that only knows how to say ‘unplug the pinpad, and then plug it back in, now uninstall the software, and resintall it, oh, it still does not work, I will look into it and call you back.’ I am still waiting, 3 months later for that call back.

    Their statements and the way they get their fees from your bank account is ridiculous. They will take the monthly service fee today, then the interchange charges another day, then the card brand fee another day. They normally take their fees separate from your deposits, but then one day decide to take their fees off of a payment, so how is a person supposed to balance your bank account with this type of transaction. They charge the card brand fee on the next month’s statement so you can not tell from a single statement what your fees were. My belief is that this is all set up to daze and confuse so that you cannot tell what their actual fees are. You will never have a transaction ‘qualify’ for their quoted rates. Try asking them how to tell a ‘qualified’ card from a ‘non-qualified card’ and the response is, would that have made a difference whether you would have accepted payment or not. Side stepping the real question.

    I called today to cancel the credit card services, but keep the interact option for our customers. I was informed that I would have to keep one of the credit cards on the account, so they can charge me the monthly minimum service charges, when I am already paying a monthly fee. I was then told that to cancel one of the credit cards would result in a $250 early cancellation fee. Okay, so I paid $550 for a pinpad that has never worked, $500 for early cancellation, $400 in fees to date, 20 hours on the phone. Total opportunity cost of around $3500 for 10 transactions, or likely about 35% of the funds that I have collected using their service.

    From my call today, I am now waiting for a customer service ‘specialist’ to call me back. Luckily I am not holding my breath.

    This comment refers to an earlier version of this review and may be outdated.

    Eileen

    I DO NOT RECOMMEND USING INTUIT MERCHANT SERVICES, INNOVATIVE MERCHANTS OR QUICKBOOKS (SAME COMPANY) DO NOT DOWNLOAD YOUR QUICKBOOKS TO A COMPUTER THAT HAS INTERNET CONNECTIONS. THEY WILL KEEP AN EYE ON YOU. 1.) MERCHANT SERVICES DOES NOT DISCLOSE THE FULL AFFECT OF THE FEES THAT THEY TAKE. BASICALLY WITH ALL THE FEES (AND IT MAY BE LOW AT FIRST BUT THE FIRST YEAR I WAS WITH THEM THEY WENT UP 4 DIFFERENT TIMES) THIS YEAR- 2X SO FAR AND ITS ONLY MAY. 2.) AFTER TWO OR THREE YEARS WITH THEM, THEY WILL BLACKMAIL YOU INTO EITHER PAYING A FEW HUNDRED DOLLARS TO UPGRADE QUICKBOOKS (AND MY QUICKBOOKS IS ONLY USED FOR INVOICES) OR THEY WILL CLOSE YOUR MERCHANT ACCOUNT. (MY MERCHANT ACCOUNT IS INTUIT WHICH IS THE SAME COMPANY). CHRISSY THE SR. REP BASICALLY WILL TELL YOU ‘ITS LEGAL. IT WILL HOLD UP IN A COURT OF LAW” ‘BUT WE VALUE YOUR OPINION’. IDIOTS JUST LOST OVER A GRAND A MONTH. BUT YOU IDIOTS WILL PROBABLY KEEP THIS DECEPTIVE BUSINESS ALIVE BY FALLING FOR THEIR DECEPTIVE WAYS.

    This comment refers to an earlier version of this review and may be outdated.

    James Huey

    Man I am bent! Home owner just tried to pay but because of a payment limit ( both daily and monthly ) he was (I) was denied. Are you kidding me? Then its a 3 or more day waiting period to get approval to raise your limit. What? Makes absolutely no sense to me. So what they are saying is that they are limiting their own income????? OK, Well that “limit” just cost Intuit customer, a huge transaction fee and all the future fees that are now going to “SQUARE”. OH FYI “Square” is the best merchant service I have ever used in 17 years of running this company!

    This comment refers to an earlier version of this review and may be outdated.

    Jeri Hodge

    I have been with Quickbooks (Intuit) for almost 8 years and the service for quickbooks is the worst I have ever seen, but I have to much money invested in equiptment to vhange right now. With Intuit I just had a problem with a customer (an accountant for a company) that could not remember he made a charge with us with his bank card than claimed fraud, so Intuit notified me by email (no phone call) so we called our customer and he sent in paper work to stop the disbute and we sent our paper work to Intuit, the bank stopped the fraud charge and gave Intuite back the money on 9/13, Intuit charged my bank the dollar amount and made my account have a non-suffecient fee, than again on the 23rd after they had the paper work for 10 days to stop the charge back, Not sure whos desk it was sitting on while my money is being held and my account keeps getting charged!!! I called many times to let them know someone had the paper work, I talked to many people, so on the 26th they said my account would be released, and they did but only new charges. They continued to hold the rest of my money( must of needed the interest off it more than my small company) I called again on the 29th and the 30th and I was told they just took the hold off the balance of my money. I will see if it ends up in my account on this next week. I have never called a company where not one person knew what was going on with my account, not even a supervisor. When my program becomes out dated with quick books I am done with this company. We have a notice up to let our customers know it is better for companys to recieve cash or checks and to not use cards due to the hassel and expense that falls back on business. I would never refer this company to anyone due to the lack of customer service and the lack of knowlege of the people working for them.

    This comment refers to an earlier version of this review and may be outdated.

    Jalene Marler

    Good heavens!

    We’ve been using Intuit Payment Solutions (Innovative) for three or four years now. Tremendous savings over Merchant Services up to and including the annual compliance fee ($25 vs. $200).

    Have never had a problem and have found their customer service to be both courteous and caring. The seamless integration with QB through their Virtual Terminal is the icing on the cake.

    Couldn’t be more satisfied unless the service were free. 🙂

    Jalene

    5

    This comment refers to an earlier version of this review and may be outdated.

    Ian Courville

    This positive comment seems phony and certainly appears as an outlier in this forum. Given my recent experiences, I just don’t buy it.

    This comment refers to an earlier version of this review and may be outdated.

    david

    Worst experience I have ever had with a company. Set a tiny 15000 a month transaction processing limit. Customers tried to pay for invoices and we’re given a message that their cards were declined because my business was over its limit. They refuse to look at my financial or do a credit review to raise the limit. Don’t put your companies future in the hands of this awful company.

    1

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    Quentin Lapp

    Intuit has the most pathetic customer service i have ever received from ANYONE! Had a few chargebacks so of course they looked at the account and held some funds… ok i get that. The guy in the risk management dept. that was assigned to my case was a complete joke. He called me once to notify me of the hold, after that, he never answered calls from me or returned voice mails. my funds were then held for another 90 days because i was unresponsive he says. ??????

    so i begin to speak with someone else at risk management to try to get details sorted out. she is speaking to [name removed] while i’m on the phone with her. So i ask if i can speak to him directly. she says “no, he’ll just let it go to voicemail, he picked up for me because he saw it was a coworker” What a bunch of BS! He single handedly caused over 1,000 to be held for over 6 months.

    My rating? 0-5 for intuit. For [name removed] and his customer support? -5 out of 5.

    1

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    Brian Hedenberg

    DO NOT USE INTUIT MERCHANT SERVICES OR HOMESTEAD!!!!! First they set up my account wrong, held my sales hostage for over a week, then told me “oops, we set up your account wrong” made me send in all my corporate paperwork and then held my funds another 72 hours. Because they set up my acct wrong the bank rejected the deposit so Intuit charged me over $116 off my first deposit and never told me about any of it. Shady shady shady shady!!!!! Trust me, its more of a headache then what its worth. HORRIBLE CUSTOMER SERVICE! HOMESTEAD IS A JOKE AS WELL.

    This comment refers to an earlier version of this review and may be outdated.

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