QuickBooks GoPayment Review

Pros

• Easy to use
• Predictable flat-rate pricing
• Affordable card reader
• Supports chip and contactless payments
• Next-day deposits available

Cons

• Limited standalone POS features
• No scanner or receipt printer support
• Requires QuickBooks Payments
• Mixed reviews about customer support

What Is QuickBooks GoPayment?

QuickBooks GoPayment is a mobile payment app that works with the QuickBooks Card Reader to process in-person payments through QuickBooks Payments.

It’s best for businesses already using QuickBooks, since transactions can sync with QuickBooks accounting and invoicing tools. Businesses that need stronger inventory, reporting, or retail features may be better served by a more full-featured POS system.

QuickBooks GoPayment Features & Services

QuickBooks GoPayment provides the basic tools businesses need to accept payments on the go. It works with QuickBooks Payments and can be used with the QuickBooks Card Reader or Tap to Pay on a compatible phone.

Notable features include:

• In-Person Payments: Accept chip cards, contactless cards, and digital wallets such as Apple Pay and Google Pay. The current QuickBooks Card Reader does not accept magstripe payments.
• Tap To Pay: Eligible businesses can accept contactless payments directly through a compatible iPhone or Android device without a separate reader.
• Item Library: Create items and categories, add prices and photos, apply discounts, and select frequently used items during checkout.
• Tips: Customers can add tips during reader, Tap to Pay, and manually entered transactions.
• Receipts: Send customers digital receipts after a transaction.
• QuickBooks Integration: Connect GoPayment with QuickBooks Online to sync payment activity and reduce manual data entry.
• Manual Payments: Record cash and check payments or manually enter card information when a reader is not available.

The current QuickBooks Card Reader connects through Bluetooth and accepts EMV chip and contactless payments. It includes an LED display that lets customers review the total, add a tip, and complete payment without handling the merchant’s phone.

GoPayment can be used without a paid QuickBooks Online subscription, but its biggest advantage is its connection to QuickBooks accounting tools. More advanced features such as online invoicing, ACH payments, PayPal, Venmo, inventory management, and eCommerce integrations depend on the QuickBooks products and subscriptions you use.

GoPayment remains fairly limited as a standalone POS system and does not support common retail peripherals such as barcode scanners or receipt printers.

Ease Of Use

QuickBooks GoPayment is easy to set up and use, even for merchants with limited technical experience. The mobile app has a straightforward checkout process, and the card reader pairs through Bluetooth.

For QuickBooks Online users, payment activity can sync with their accounting records, reducing manual data entry. However, businesses that need more advanced POS features may find the app too limited.

GoPayment Fees & Rates

QuickBooks GoPayment uses flat-rate payment processing with no fixed per-transaction fee for standard in-person payments.

QuickBooks GoPayment Extra Costs

QuickBooks Payments assigns each account a processing limit based on factors such as the business profile, payment history, credit information, and account activity. The limit applies to approved payments processed during a rolling 30-day period.

You can view your current processing limit in your QuickBooks Payments settings and request an increase. Some requests are approved immediately, while others may require additional documentation and review.

Payments that exceed your available limit may be declined, so businesses expecting a significant increase in sales or an unusually large transaction should request a higher limit in advance.

Customer Service & Technical Support

QuickBooks customers can access support through the Help menu in their account, where they can search support articles, use QuickBooks Assistant, request a callback, or start a chat when available.

For most QuickBooks Online plans, expert support is available Monday through Friday from 6 AM to 6 PM Pacific and Saturday from 6 AM to 3 PM Pacific. Hours differ for certain products and higher-tier plans, so GoPayment users should check the contact options displayed in their account.

QuickBooks provides a great support library, but GoPayment-specific resources are scarce. Customer feedback about live support is also mixed, with some users reporting long waits or difficulty resolving payment-related issues.

User Reviews

Reviews of QuickBooks GoPayment and QuickBooks Payments are mixed. Many users like the app’s simple checkout process, straightforward pricing, and integration with QuickBooks accounting. It earns a rating of 4.8/5 on the App Store (based on 6,400+ reviews) and a 3.4/5 (based on 7,800+ reviews) on the Play Store.

Negative Reviews & Complaints

Common complaints include:

• App glitches or login problems
• Long waits or inconsistent customer support
• Delayed deposits or payments placed under review
• Limited POS and inventory features

Positive Reviews & Testimonials

Positive reviews of GoPayment often mention the following:

• Easy setup and payment acceptance
• Automatic syncing with QuickBooks
• Clear flat-rate processing fees
• Convenient mobile card and contactless payments

Final Verdict On QuickBooks GoPayment

QuickBooks GoPayment is a convenient mobile payment option for businesses already using QuickBooks. It supports in-person chip and contactless payments, integrates with QuickBooks accounting tools, and can be used without a paid QuickBooks Online subscription.

However, GoPayment has fewer POS, inventory, and hardware features than many standalone mobile POS systems. It’s best for merchants that prioritize QuickBooks integration over advanced retail or restaurant tools.

Other merchants that want more advanced features can check out the best mobile POS systems for more options.