Intuit GoPayment (QuickBooks) Review
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- Date Established
- Mountain View, CA
- QuickBooks Online integration
- Predictable flat-rate pricing
- Solid feature set
- Affordable chip card readers
- Free sub-user accounts
- Inconsistent customer support
- High per-transaction fees
- Buggy app
- Unsuitable for new businesses and individuals
If we’re being really technical, QuickBooks GoPayment (formerly Intuit GoPayment) technically falls under the auspices of QuickBooks Payments, which we’ve already reviewed. So did we really need a separate, standalone GoPayment review?
Yes. The mobile payments industry is changing quickly. Square (read our review) has become way more than just a mobile provider, while other options are breaking into the field and others are disappearing. Standalone mobile apps with pay-as-you-go rates are becoming something of a rarity as big processors look to roll out their own custom solutions as part of a payments ecosystem. GoPayment fits that bill — a solution that can be used in tandem with the rest of Intuit’s offerings.
However, GoPayment still functions as a standalone too. You don’t need to be a QuickBooks user (though it certainly makes GoPayment more attractive), and you don’t need to use the rest of the QB Payments services. And that makes it interesting — to me, at least. But does that make it a good option? And who is it a good option for?
Unlike PayPal Here or Square, you will have to open a merchant account through Intuit in order to use GoPayment. This adds stability to the service — decreasing holds and freezes, in theory — and can still give you access to the full suite of services QuickBooks Payments provides. However, it does mean that brand new businesses and micro-merchants might find it a bit more difficult to get approved for an account than they would with Square.
You can get lower processing rates with Intuit’s pay-as-you-go plan than you’ll find at Square, except Inuit will charge you a $0.25 per-transaction fee. That makes small transactions more expensive to process via GoPayment. And honestly, the pricing is the single greatest mark against Intuit’s mobile processing app, in my opinion.
If you are interested in seamless QuickBooks integration or a full-fledged merchant account with mobile processing built in, then GoPayment will probably suit you well. Like QuickBooks Payments on the whole, the app doesn’t have a lot of bells and whistles, but it does have everything you need with minimal fuss and the stability that comes only from a merchant account. Not only that, but Intuit offers a high level of transparency, with no hidden fees, tricky contracts, or other nonsense that can cause headaches for merchants.
For these reasons, Intuit GoPayment has earned a very respectable 4 stars and a general recommendation.
But that recommendation comes with a caveat — the pricing. GoPayment isn’t suitable for merchants with very small tickets, as you’ll pay way more than you need to. If you process mostly very small transaction (under $50 or even under $75), you should probably look at Square, which has everything Intuit offers minus a dedicated merchant account. But you’ll find the pricing far more to your wallet’s liking.
Read on for the full review, and don’t forget to comment with your insights!
Table of Contents
Products & Services
Using GoPayment means you get a bona fide merchant account from Intuit. If you’re a QuickBooks user, it means you can take advantage of the broader QB Payments suite, too, including taking card and ACH payments from within QuickBooks Online and sending invoices. If you’re just using GoPayment as a standalone, here’s what you get with the free mobile app:
- Easy QuickBooks Online integration: One of the benefits of brand loyalty: exceptional compatibility. With the Bluetooth EMV reader and the app, all your transactions sync to QuickBooks Online automatically.
- Web portal: Sign in through a browser to pull reports and make modifications to your account and settings as well as access other QuickBooks Payments features.
- Camera scanning: If you don’t have a reader, or if for whatever reason it’s not working, you can use your device’s camera to scan the card. This processes as a keyed transaction, but it saves you the trouble of having to type anything in manually.
- Record cash and checks: You can’t deposit checks, but you can record the transactions for seamless bookkeeping.
- Add up to 50 users: Having many users on the same account who can use the service in unison could make a big impact for your business. Not all providers allow this, but Intuit will allow you to add up to 50 users with an assortment of user permissions.
- Tax and tip: Collect sales tax and allow your customers to leave a tip. Customization for tipping is limited, and tax management is basic at best, but they both work.
- Apply discounts: The discount feature is customizable by percentage or dollar amount, which is a nice touch.
- Item library: The library is pretty basic, but you can create items, add descriptions, set the price, add a photo, and set a category. In addition, you can set a list of favorites. There are no item counts, however.
- Item sync: Sync items across devices so that every user always has the most up-to-date inventory listings.
- SMS or email receipts: Receipts sent by email are customizable and can include your logo and contact information. You can also automatically send a copy of every receipt to an email address as a backup.
That’s about it for the app. It’s not the most full-featured option, and some of GoPayment’s capabilities are better managed from the web browser. GoPayment doesn’t have any in-app reporting features beyond transaction history. Through the web portal, you can pull reports for transactions, deposits, fees, and sales tax. That’s not a lot of reporting abilities when many providers can also give you some fairly useful inventory analysis (even without item counts).
Intuit GoPayment Hardware
Intuit first released a headphone jack reader that supports EMV and magstripe transactions, which you can still see on the website (at the time of writing this, at least). However, QuickBooks has eliminated that device in favor of a new Bluetooth device launched in November 2017. So I’m a bit confused at why there haven’t been any new photos. (Though I did find the old headphone jack reader to be a cute little device.)
The retail price for the new “chip and magstripe reader” is $19 but it’s being offered free of charge to new GoPayment merchants. There’s no NFC support, but it does support both magstripe and EMV transactions.
Intuit sent me one of these readers to test out, so the photos below are my own.
There’s no dock for this Chip and Magstripe reader, and the device is a little bit slick in the hand, but I don’t dislike it. It’s similar to Square’s Contactless + Chip reader in shape, but a little smaller and a little thicker. I actually prefer the way it feels in the hand to Square’s device, which is too slim and just a bit too big.
Intuit also says it plans to release an “all-in-one” reader with support for NFC payments (Apple Pay, Android Pay, etc.). That device should be priced right around the $50 mark, which is a very reasonable price for an all-in-one reader. (Square’s Contactless + Chip reader, which is Bluetooth enabled with NFC and EMV but no magstripe support, sells for $50 as well.) That reader should be compatible with just about any platform running QuickBooks, which is a convenient way to roll out EMV support.
Also take note: GoPayment isn’t meant for a countertop retail setup. You won’t get cash drawer or receipt printer support. For that, Intuit would probably prefer that you use its QuickBooks POS solution, which connects with QuickBooks Payments and syncs with QuickBooks Desktop (no online support here). Should you use QB POS instead? Well, that’s up to you. Check out our QuickBooks POS review for the details.
Fees & Rates
Intuit is great about disclosing its pricing for GoPayment (and the rest of its services). If you use any of Intuit’s other services, GoPayment’s pricing is just slightly different. And while the percentage rates are actually lower than Square, there’s a rather hefty per-transaction fee that makes GoPayment less than ideal for low-ticket merchants (less than $50). That’s the most disappointing part of GoPayment for me, and it could be a deal-breaker for some merchants.
Intuit offers a choice of two plans — one with no monthly fee and higher rates, and the other with a monthly fee but lower processing rates. I honestly wish one of these options included no per-transaction fee, as it would make the pricing a LOT more competitive for merchants with a small average transaction.
Anyway. Here’s what you can expect to pay:
- No monthly fee
- 2.4% + $0.25 per swiped/dipped transaction
- 3.4% + $0.25 per keyed transaction
- $20 monthly fee
- 1.6% + $0.25 per swiped/dipped transaction
- 3.2% + $0.25 per keyed transaction
Which Inuit GoPayment Plan Is The Best Value For You?
With the monthly fee plan, you get slightly lower rates in exchange for a monthly fee. With this option you can:
- Save 0.8% on swiped transactions
- Save 0.2% on keyed-in transactions
…if you’re willing to pay $20 per month extra, that is. As you can see, your savings is much higher for swiped transactions than keyed-in. But for the sake of this example, let’s assume you are swiping all transactions. This means that, for your savings to equal $20 (i.e., the break-even point), you would need to process $2,500 per month. (2,500 * 0.008 = 20) And that is just to break even, and it’s assuming you process only swiped transactions. To be safe, you should only use the monthly fee option if you are absolutely positive you will be processing well over $3,000 each and every month. If you’re not sure, just stick with the pay-as-you-go option.
But here’s the other thing: That $0.25 per transaction is going to add up quickly and drive up your costs.
Let’s do a really quick pricing comparison. Let’s assume a volume of $5,000 per month, and average ticket sizes of $25 and $75:
For reference, Square’s fees at $5,000/month would be $137.50. So if your average transaction is under $25, you should look elsewhere for a processor because you will pay way more than you need to. If your average transaction is somewhere between $25 and $75, it’s really at your discretion. (Ask yourself: Do you want to pay more for processing when there are equally or more competitive solutions?) Above $75 per transaction and there’s potential to save money because of the lower percentage rates (compared to Square). The larger your transaction is, the more you will save, in fact.
If you opt-in for PCI compliance service with the pay-as-you-go option, you’ll be charged $9.95 per month. You should also be aware of the fees at the bottom of Inuit’s Standard Pricing Schedule (“legacy” customers may have different rates). Here are the extra fees you might encounter:
- Chargebacks: $25
- ACH bank reject charge: $25
- Returned check fee: $10
The only one you’re actually likely to deal with as a GoPayment user is the chargeback fee, which is a little bit steep for mobile processors (which are usually in the range of $15-20). However, chargebacks for in-person transactions are pretty rare.
Finally, be aware that Intuit will assign you a maximum monthly processing limit, and possibly a per-transaction limit. To keep your account open, be careful not to go beyond those limits. You can request increases to your limits, but they are issued at Intuit’s discretion and may even require you to set up a reserve fund. Still, I feel this is better than what you get from Square, which imposes limits but doesn’t disclose what they are. With QuickBooks Payments, including GoPayment, you can log into the web portal and check your processing limit.
Contract Length & Early Termination Fee
You won’t pay any early termination fees with Intuit GoPayment, typically speaking.
With the pay-as-you-go option, you can simply stop using your account without any penalty. If you use the higher volume option, then make sure to cancel your account or change over to the pay-as-you-go option if you plan to take time off from processing. Otherwise, you’ll still have the monthly fee taken from your account.
However, it’s worth mentioning that Intuit only allows you to switch between the pay-as-you-go and monthly plans once in a 12-month period, so if you expect to be inactive for a few months at different points in the year, play it smart and choose the pay-as-you-go plan, or find another processor.
You should also know that to cancel your account, you’ll have to mail or fax a formal written request for cancellation. This is pretty standard in the merchant account trade, but it’s not what users of services like Square are used to.
Sales & Advertising Transparency
Intuit, on the whole, has made great progress in the transparency category. You can find the merchant agreement and pricing schedule pretty easily. The important information appears in the main advertising copy, and additional disclosures are not difficult to find. I don’t see any consumer complaints about hidden fees or problems with contracts, either.
Just make sure you read the Intuit Merchant Agreement and the standard pricing schedule. There’s no longer a separate GoPayment agreement, which makes sense if all of these different elements are lumped under QuickBooks Payments. Don’t sign up for anything until you’ve read the whole agreement — I’ve said it before and I will continue to say it: You need to know what you’re agreeing to before you agree to it. So read the agreement. I’ll give Intuit points for how easy it is to understand both documents.
Not only that, but the Quickbooks blog covers a wide range of topics that small business owners need. The content is great — and exactly what I like to see. However, I haven’t been impressed by the limited payments-related blog topics. Intuit is such a big company that covers so many different services, however, it’s easy to see why that might take a back seat to other types of content.
Customer Service & Technical Support
While I’ve heard conflicting reports regarding quality of support, I can at least say that Intuit’s service is very streamlined. The FAQ is enough to answer most basic questions. However, you might have to dig a little to find the answer to a very specific and more obscure question.
Live chat and phone support are also available depending on your issue. My experience with live chat was a bit spotty, but it should be sufficient for quick, general questions. You probably want to get on the phone for advanced or complex queries. For phone support, here’s the information you need:
- Phone Number: (800) 558-9558
- Support Hours: Mon-Fri 5 AM to 7 PM PT, Sat 6 AM to 4 PM PT
As a reviewer, however, it’s difficult for me to ascertain the quality of customer service when it comes to the complex, account-specific issues that really set one processor apart from another. We rely on your reviews for that information, so if you have an experience with Intuit GoPayment, good or bad, please leave a comment!
Have you worked with Intuit GoPayment? Have a complaint, rip-off report, or even a positive testimonial? Please leave us your review. Don’t forget to read the user review and comment policy.
Negative Reviews & Complaints
While GoPayment doesn’t have its own BBB page separate from Intuit’s profile, you can find a smattering of complaints directed at GoPayment there. Just be prepared to dig a little bit.
There are only 13 complaints about GoPayment on Ripoff Report, and the most recent is from 2016. There’s another report from 2014 for Intuit Merchant Services (the previous name for Intuit’s non-mobile merchant account option). There is nothing for “Intuit Payments” or “QuickBooks Payments.”
Apart from a few other review sites, the most helpful information comes from the app store reviews. The GoPayment is rated 4.3 stars on about 100 reviews for the most recent version. In Google Play, the app has 4 stars on 6,000+ reviews. In the Amazon store, the app has 3.4 stars on 172 ratings, many of which are quite old.
Intuit occasionally responds to reviews — mostly the ones that relate to glitches in the app — and seems good about fixing any problems in a timely fashion. I’d rather see no reports of technical glitches, but that’s just unrealistic in the mobile space, especially on the Android side of things. It’s still frustrating for merchants, though.
The major issues with GoPayment seem to be the following:
- Long hold times for customer service: Many users have reported less than stellar customer service, including unacceptably long hold time for unhelpful service. This is honestly the biggest complaint against GoPayment and QuickBooks Payments on the whole. But it’s also not unique to Intuit, either.
- Held funds: Another noteworthy but uncommon complaint is Intuit holding the funds from large transactions. This one is disappointing but not entirely surprising. At least one complaint that I saw came from a merchant who processed a transaction from a family member, which raised a red flag and triggered a hold. You can avoid this by being cautious and avoiding your typical processing red flags. (For more information, check out our article on how to prevent holds, freezes, and terminations.) Be aware of your processing limits too. Contact Intuit if you need an increase, and be prepared to provide documentation to justify the increased limit.
- Glitches: This one comes up most frequently. Merchants sometimes encounter trouble logging into their accounts or the app might freeze. This is disappointing, but it sounds like Intuit pays attention and tries to resolve the issues quickly.
I don’t see an overwhelming number of complaints that say “I opened an account with Intuit and three days later I took a payment and now my account is closed!” That’s usually along the lines of what we see with both Square and PayPal, but not here. Again, this ties into Intuit offering merchant accounts. So while you might run into occasional trouble with a transaction, overall you can expect account stability.
Positive Reviews & Testimonials
The app store reviews are once again the most helpful source of information about the app and user satisfaction. If you read between the lines a little with general QuickBooks and QuickBooks Payments reviews, you can get a little bit of information there too.
There are some noteworthy positives:
- Higher processing limits: First, Intuit is one of the only mobile processors that will tell you outright what your limit is, and it seems to be higher than other mobile providers, even with pay-as-you-go.
- Seamless QuickBooks integration: GoPayment only syncs with QuickBooks Online, but at least this is available and you don’t have to do any manual data entry.
- Multi-user support: Up to 50 users can use a single account, which great for growing businesses, mobile service-based businesses especially.
- Straightforward rates: While I can’t say Intuit is the cheapest processor around, its pricing is clear, transparent, and easy to understand. The company has made massive improvements in this regard, considering it got off to a very rocky start.
Overall, a common type of complaint for merchant accounts I see is “I have been with X company forever, but I just found out that I’ve been getting screwed over the entire time” and/or “I’ve been having lots of problems lately.” I honestly haven’t seen many of those complaints with Intuit, but there are some. A fair number of app reviews on Google and Amazon reference being long-term customers, and they’re very happy with the service. It’s not the kind of praise I can distill into specific positive attributes, but it is a general recommendation.
Let’s not forget that you’re setting up a full-fledged merchant account with Intuit, so if you need a comprehensive payment solution on top of mobile support, you’re set. In addition to seamless bookkeeping, you can set up ACH transfers for a low flat cost (or free with QuickBooks Online) and you have ecommerce support. I won’t say Intuit is particularly advanced or leading-edge technology for payments, but it definitely caters to most merchant needs and works with small and large businesses alike. I like that the volume discounts are available to merchants processing just $7,500/month.
Intuit has made some serious improvements to its payment processing service and its overall pricing structure. That includes a commitment to improving GoPayment, which it could easily have abandoned to focus solely on the other aspects of QuickBooks Payments. That alone merits respect.
The QuickBooks integration makes it easy for you to keep track of your funds and your expenses. And the GoPayment app is a solid offering, giving you everything you need to accept credit cards on the go. It just doesn’t have a lot of bells and whistles that you find with Square.
The issuing of a merchant account gives you more stability than third-party processors (such as PayPal and Square), which is the biggest concern a lot of merchants have. And that’s totally understandable since businesses need access to their funds as well as a reliable way to process credit cards. However, as a merchant, you should pay careful attention to your given processing limits and do your best to avoid any sort of potentially suspicious behavior to maximize your account stability.
I think that QuickBooks GoPayment is designed for a different target consumer than Square. First of all, the ideal GoPayment user is also a QuickBooks user, which means a major concern is simplified accounting. (Although you should note that Square also integrates with QuickBooks.) These merchants have established businesses, not necessarily brand new enterprises still testing the waters of viability. And the pricing suggests that GoPayment isn’t particularly well suited to micromerchants (crafters and artists come to mind, especially) or those with very low ticket sizes.
Because the pricing is fair and transparent, there are no shady gimmicks, and you get a robust set of features tailored for small and growing businesses, I’m happy to award GoPayment 4 stars and a general recommendation. However, I strongly encourage you to do your math in advance and make sure the pricing works for you. If you are just starting out with not much of a processing history, you also might want to look at Square, which will likely suit you better to begin with.
Check out our comparison chart to see how GoPayment stacks up against our other mobile payment options.
Remember, we rely on your insights to formulate our reviews. Please leave us a comment with your experiences and insights. And as always, thanks for reading!