Intuit GoPayment Review

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Date Established
2009
Location
Mountain View, CA

Overview:

We’ve reviewed a number of Inuit’s products and services on this site, with varying levels of satisfaction. First of all, there’s Intuit QuickBooks Payments (formerly known as Intuit Payment Solutions), the merchant account provider that offers Intuit GoPayment. We also took a look at the QuickBooks POS software, which left us unimpressed.

That said, Intuit is probably best known as for its extremely popular QuickBooks bookkeeping software, which we gave a positive review. No doubt about it, Intuit’s QuickBooks stands as a force to be reckoned with for accounting. But can the company make it in the payments arena?

Unlike PayPal Here or Square, you will have to open a merchant account through Intuit in order to use GoPayment. This adds stability to the service — in theory, decreasing holds and freezes — and gives you access to the full suite of services QuickBooks Payments provides. You don’t have to take advantage of them, though, if all you’re after is a stable mobile processor that integrates with QuickBooks. While we’re not going to ignore all of those extra services Intuit provides (at no extra charge), here we are primarily concerned with the mobile app, GoPayment, and how those extra features will benefit merchants who need mobile processing.

You can actually get lower rates with Intuit’s pay-as-you-go plan than you’ll find at Square, except Inuit will charge you a $0.25 transaction fee, making small transactions more expensive to process via GoPayment.

If you are really interested in seamless QuickBooks integration or a full-fledged merchant account with mobile processing built in, then GoPayment will probably suit you well. We are extremely pleased with Intuit’s improvements in pricing transparency. We love that QuickBooks Payments and GoPayment will scale with your business. For these reasons, we’re raising Intuit GoPayment’s rating to 4 stars.

But you can get QuickBooks integration from other mobile processors. And if you’re considering paying the $20 monthly fee for Intuit, you might consider looking at CDGcommerce instead. They’ll set you up for mobile and more, including the virtual terminal and card reader, for as little as $15 per month in fees and an interchange-plus pricing model. The choice is ultimately up to you.

Read on for the full review, and don’t forget to comment with your insights!

Products & Services:

  • Merchant account: Using GoPayment means you get a bona fide merchant account from Intuit, which means you get access to other features, such as invoicing & ACH transfer.
  • Free swiper: Note, you can only get a free swiper if you don’t currently have an Intuit merchant account. Also, you can only get one free reader per account.
  • Mobile app: The crux of any mobile processing service is the smartphone/tablet app. Intuit’s app seems to be well reviewed overall. Here are some GoPayment features:
    • Easy QuickBooks integration: One of the benefits of brand loyalty — exceptional compatibility. Easily import and export sales data between Quickbooks and GoPayment.
    • Camera scanning: Like Flint, GoPayments allows you to use your smartphone camera to capture card information. The difference is that GoPayment processes these transactions at a higher rate than Flint.
    • Record cash and checks: You can’t deposit checks, but you can record the transactions for seamless bookkeeping.
    • Tax and tip: Collect sales tax and allow your customers to leave a tip.
    • Add up to 50 users: Having many users on the same account able to use the service in unison could make a big impact for your business. Not all providers allow this.
    • SMS or email receipts: A bonus — receipts sent by email are customizable and can include your logo and contact information.
    • Inventory support: Include product descriptions, prices, and photos of your items in the app.
  • Virtual terminal: Here’s a nice feature. With GoPayment, you can process cards from any Internet-connected computer via a virtual terminal. Most mobile processors don’t include this feature (PayPal charges you $30/month), but since this is a fully integrated merchant account, it makes more sense.
  • Recurring billing: This is really more an extension of the merchant account, but like the virtual terminal, it could be useful to the right person and it’s available at no extra charge.

Intuit GoPayment doesn’t currently have an EMV solution. However, it is planning on launching its EMV-compliant reader at the end of March. You can pre-order the device for $30 (not a bad price at all), and Intuit will cover all liability issues you might encounter in the meantime. While it’s a bit disappointing that a company as large as Intuit couldn’t get its product out sooner, at least it has a tentative release date and the company has you covered for liability, which is great.

Your regular reader is free — at least for the first three readers. Additional readers are $9.95 each, which is not a bad price at all.

Fees & Rates:

In mid-2014, Intuit GoPayment drastically revised its pricing terms, greatly improving transparency and fairness for pay-as-you-go merchants. I’m thrilled to see this! I firmly believe that it’s readers who complain publicly about unfair practices, and independent reviews like this one, that create the pressure necessary for change. Intuit has also changed the relationship between its mobile payments and traditional processing sectors, combining them. If you only need a mobile option, you can use Intuit as a mobile option, but if you need a full-fledged merchant account plus mobile processing, you can do that, too. The rates and fees are exactly the same. Here’s what you can expect to pay:

Pay-as-you-go

  • No monthly fee
  • 2.4% + $0.25 per swiped transaction
  • 3.4% + $0.25 per keyed transaction

Monthly Plan

  • $19.95 monthly fee
  • 1.6% + $0.25 per swiped transaction
  • 3.2% + $0.25 per keyed transaction

(American Express rates and fees will vary.)

Which Inuit GoPayment Plan is the Best Value For You?

With the monthly fee plan, you get slightly lower rates in exchange for a monthly fee. With this option you can:

  • Save 0.8% on swiped transactions
  • Save 0.2% on keyed-in transactions

…if you’re willing to pay $19.95 per month extra, that is. As you can see, your savings is much higher for swiped transactions than keyed-in, but for the sake of this example, let’s assume you are swiping all transactions. This means that, for your savings to equal $19.95 (i.e., the break-even point), you would need to process $2,494 per month. (2,494 * 0.008 = 19.952) And that is just to break even, and it’s assuming you process only swiped transactions. To be safe, you should only use the monthly fee option if you are absolutely positive you will be processing well over $2,750 (ideally $3,000) each and every month. If you’re not sure, just stick with the pay-as-you-go option.

Other Fees:

If you opt-in for PCI compliance service with the pay-as-you-go option, you’ll be charged $9.95 per month. You should also be aware of the fees at the bottom of Inuit’s Standard Pricing Schedule (if you’re a “legacy” customer, check out the official pricing schedule here). Here are the extra fees you might encounter:

  • Chargebacks: $25
  • ACH bank reject charge: $25
  • Returned check fee: $10

Finally, be aware that Intuit will assign you a maximum monthly processing limit, and possibly a per-transaction limit. To keep your account stable, be careful not to go beyond those limits. You can request increases to your limits, but they are issued at Intuit’s discretion and may even require you to set up a reserve fund. That’s not uncommon, but it is something to be aware of. Still, I feel this is better than what you get from Square, which imposes limits but doesn’t actually disclose what they are.

Contract Length & Early Termination Fee:

You won’t pay any early termination fees with Intuit GoPayment, typically speaking.

With the pay-as-you-go option, you can simply stop using your account without any penalty. If you use the higher volume option, then make sure to cancel your account or change over to the pay-as-you-go option if you plan to take time off from processing. Otherwise, you’ll still have the monthly $19.95 taken from your account. If your account becomes inactive for six months, it will likely be suspended or terminated.

However, it’s worth mentioning that Intuit only allows you to switch between the pay-as-you-go and monthly plans once in a 12-month period, so if you expect to be inactive for a few months at different points in the year, play it smart and choose the pay-as-you-go plan, or find another processor.

If your account is closed due to merchant misconduct, however, Intuit reserves the right to charge a $500 termination fee per section 42 of the Merchant Agreement:

“We may terminate this Agreement without prior notice if: (i) we have reason to believe that fraudulent transactions or other activity prohibited by this Agreement is occurring; (ii) such action is necessary to prevent loss to us, (iii) violate any portion of this Agreement, including our Acceptable Use Policy; or (iv) you appear on any card or payment network or other fraud, prohibited, or security reporting list. An administrative account closure fee of $500 may be charged to you if we terminate for the reasons set forth in this section.”

You should also know that to cancel your account, you’ll have to mail or fax a formal written request for cancellation. This is pretty standard in the merchant account trade, but it’s not what users of services like Square are used to.

Sales & Advertising Transparency:

Intuit GoPayment has made great progress in the transparency category lately, and Intuit is now better than average, I would say. Most important information appears in the main advertising copy, and additional disclosures are not difficult to find. Nothing seems hugely deceptive at this point, now that it’s removed the hidden qualified fee. Good progress! Just make sure you read the GoPayment Terms of Service. This is basically a legally binding contract; and as we’ve mentioned time and again with our payment processing reviews, don’t sign anything without knowing what you’re agreeing to.

And please review the pricing schedule very, very closely.

Beyond that, Intuit does over a dedicated Twitter channel for support, @QBCares, in addition to its primary account, @Intuit, and a handful of other specialized accounts. This puts Intuit on par with both PayPal and Square, which offer Twitter support, and is keeping with the overall industry trends. Not only that, but Intuit is quick to respond on its primary and QuickBooks Facebook pages, and its reps identify themselves by name.

Many large companies struggle with social media, especially merchant account providers. Mobile payments tend to do a bit better overall, but that varies by company. Still, it’s something I look at because a solid social media presence is usually an indicator that a company knows how to market to small businesses and understands what they need. So I’m happy to see Intuit doing so well on that front.

Not only that, but the Quickbooks blog covers a wide range of topics that small business owners need. The content is great — and exactly what I like to see. There’s even a dedicated resource center for financial services. We’re living in the information age, people.

Customer Service & Technical Support:

While I’ve heard conflicting reports in terms of quality of support, I can at least say that Intuit’s service is very streamlined. The FAQ is enough to answer most basic questions, with live chat and phone support available depending on your issue. As a reviewer, however, it’s difficult for me to ascertain the quality of customer service when it comes to complex, account-specific issues that really set one processor apart from another. We rely on your reviews for that information, so if you have an experience with Intuit GoPayment, good or bad, please leave a comment!

Something that I feel compelled to mention is that there are companies out there who are impersonating Intuit support or give the impression of being part of Intuit when they are actually just a third-party middleman who will charge you for what Intuit can do for free. I came across several complaints on the BBB page regarding this, and it worries me. To be fair, this is not Intuit’s fault.

The good news is Intuit will do what they can to fix your issue. The bad news is, these shady tactics mean people are out for your money and your information. The best way to avoid this is to skip the Googling and go directly to Intuit’s support site. For Intuit Payments, including Intuit GoPayment, here’s the best way to get the number, taken straight from the Intuit site:

For questions about your QuickBooks Payments account or to add card types you accept, Click the Gear icon > Company Settings. Click the Payments tab on the left and call the number you see in Merchant details.

This is where you come in! Have you worked with Intuit GoPayment? Have a complaint, rip-off report, or even a positive testimonial? Please leave us your review. Don’t forget to read the user review and comment policy.

Negative Reviews & Complaints:

While GoPayment doesn’t have its own BBB page separate from Intuit’s profile, you can find a smattering of complaints directed at GoPayment there. Just be prepared to dig a little bit.

However, I can say with confidence that if you have an issue with Intuit’s service and you can’t resolve it in-house, you’ll be in good hands if you go through the BBB for help. I was honestly shocked at the quality of responses on the BBB site. Note, these are not specific to Intuit GoPayment, but across all of Intuit’s different products, you could tell the complaints are being handled by a real person who reviews each case before sending a personalized — not canned — response.

There are only 10 complaints about Intuit GoPayment on Ripoff Report, and the most recent is from 2016. There’s another report from 2014 for Intuit Merchant Services (the previous name for Intuit’s non-mobile merchant account option). There is nothing for “Intuit Payments” or “QuickBooks Payments.”

The GoPayment is rated 3.5 in iTunes with more than 5,000 reviews. In Google Play, the app has 4 stars. In the Amazon store, the app has 3.5 stars on 173 ratings, many of which are quite old.

Intuit actually responds to reviews — namely the ones that relate to glitches in the app — and seems good about fixing any problems in a timely fashion. I’d rather see no reports of technical glitches, but that’s just unrealistic in the mobile space, especially on the Android side of things. It’s still frustrating for merchants, though.

The major issues with GoPayment seem to be the following:

  • Long hold times for customer service: Many users have reported less than stellar customer service, including unacceptably long hold time for unhelpful service. This is honestly the biggest complaint against GoPayment, but it’s also not unique to Intuit, either. Square has its issues; so do Pay Anywhere and Spark Pay. Even PayPal has problems. Still, you have several channels through which you can reach out.
  • Held funds: Another complaint is Intuit holding the funds from large transactions. While it’s disappointing (and frustrating), it’s not surprising. Be aware of your processing limits. Contact Intuit if you need an increase, and be prepared to provide documentation to justify the increased limit.
  • Having account upgraded without request: This fairly strange complaint comes up enough times to warrant mention. Merchants say they signed up for the basic, pay-as-you-go-option, but find out later they have been billed according to the upgraded monthly fee option. Even more strangely, a handful of people report having been charged for years without realizing it. A couple of complaints referenced the fact that charges by Intuit can show up on your bank statement under random names, making the charges difficult identify. When they contact Intuit, the company is typically unwilling to issue refunds, unless you go through the BBB.While this could be a matter of user error or even a technical glitch, you should be on the lookout. And again, read your statements regularly and make sure you understand every charge. If you don’t, make sure you get an answer. If your processor can’t deliver that, find someone else.
  • Difficulty canceling: Many don’t realize that in order to cancel your account, you’ll have to fax or mail a formal cancellation request. For some, completing and following up with this has led to longer-than-desired waits for cancellation, which ultimately translates to more fees.

Positive Reviews & Testimonials:

In the past, some affiliate marketers were getting pretty vocal about the supposed benefits and advantages to Intuit. We found most of those claims to be spotty — but those dubious reviews have fallen to the wayside. There are some noteworthy positives:

  • Higher processing limits than other mobile providers, even with pay-as-you-go.
  • Seamless QuickBooks integration.
  • Up to 50 users can use a single account, great for growing businesses.
  • Accept payments from Visa, MasterCard, Discover, American Express, JCB and international cards.
  • Straightforward rates.

Intuit has made serious strides in the transparency department, which is always great to hear and makes us feel much better about the service overall.

Overall, a common type of complaint I see is “I have been with X company forever, but I just found out that I’ve been getting screwed over the entire time or I’ve been having lots of problems lately.” I honestly haven’t seen many of those complaints with Intuit (there are some; check out the comments below) — a fair number of app reviews on Google and Amazon reference being long-term customers, and they’re happy with the service.

Let’s not forget that you’re setting up a full-fledged merchant account with Intuit, so if you need a comprehensive payment solution on top of mobile support, you’re fully set. In addition to seamless bookkeeping, you can set up ACH transfers for a low flat cost, you have eCommerce support, and if you want to upgrade to a full-on register setup later instead of just a mobile solution, you don’t need to switch processors. Intuit really does have a solution that will scale with your business, which is rare to see in the payments industry, and especially in the mobile space.

Final Verdict on Intuit GoPayment:

Intuit has made some serious improvements to its mobile payments service, and its overall pricing structure. The issuing of a merchant account gives you more stability than aggregators, which is probably the biggest concern a lot of merchants have — understandably so since businesses need access to their funds as well as a reliable way to process credit cards.

The QuickBooks integration makes it easy for you to keep track of your funds and your expenses. And the GoPayment app is a solid offering, giving you everything you need to accept credit cards on the go and in store. As your business goes, you can start using more of QuickBook Payments’ other features.  Intuit really bridges the gap between standalone mobile processors and standard merchant account providers, offering the best of both worlds.

Because the pricing is fair and transparent, there are no shady gimmicks, and you get a robust set of features tailored for small and growing businesses, we’re comfortable awarding GoPayment 4 stars. If Intuit can step up the quality of its service, we might consider raising that rating even further.

If you want to see how GoPayment stacks up against our other mobile payment options, you can do that here. If you’re also interested in seeing how Intuit fares against other merchant account providers, you can find that comparison chart here.

Please comment with your experiences and insights!

Melissa Johnson

Melissa Johnson

Melissa Johnson is an independent writer and editor who loves e-commerce, digital marketing, technology, and social media. Once upon a time, she earned a journalism degree, but she went on to discover that she could work from home, researching, editing, and writing about the things she found most interesting. When she's not tied to her laptop, Melissa can usually be found in the kitchen, reading a book, or doing something of the nerdy persuasion.
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43 Comments

    Marsha Kelly

    I always refer to your site before I purchase any software. Most of your reviews are right on. However, I disagree slightly with you on this review of quickbooks gopayment since I am more impressed that you are. My business is consulting small business owners on the best software to run their businesses. Everyone that I have set up with the intuit app loves it. Just yesterday a landscape contractor told me they have increased their payment schedule by 2 weeks since customers find it easy to pay with their credit cards and they can process the payment right in the garden outside with the mobile card reader! Perhaps your readers would find my in-depth comparison review helpful – intuit vs square

    5

    This comment refers to an earlier version of this review and may be outdated.

    Marsha Kelly

    I agree with your 4-star rating. Having used both Square and GoPayment for my small business I can confidently that Intuit GoPayment is the best choice. The Square was unreliable. Many times it took 3 or 4 swipes before it processes the credit card for payment. My customers did not want to wait – it made me look like an idiot. Compare the GoPayment and one swipe and it charges the customer credit card every time. My favorite part is how it – automatically – enters the sale into my Quickbooks Online accounting software. That is a huge advantage because in the past I had to manually enter everything. A total waste of time. I love my little Gopayment green mobile card reader. I never leave home without it 🙂 Thanks for the well-written review.

    4

    This comment refers to an earlier version of this review and may be outdated.

    Sheila Smith

    When the app erratically asks for me to sign in, and I can’t remember the password, there is no pain like the pain of trying to get back in. There is no easy way to change one’s password–or even to find out where one would change one’s gopayment password. The process has been horrible four times–and support people on the phone don’t seem to have any more clarity than I do about how to get signed back in to Go Payment, not quickbooks or intuit. LIterally hours spent trying to get back in to the app!

    3

    This comment refers to an earlier version of this review and may be outdated.

    EmiLaney

    Hi MerchantMaverick- can you update your reviews on Intuit GoPay? I got an email from Intuit stating yesterday they are changing their fee structure and terms of service.

    This comment refers to an earlier version of this review and may be outdated.

    Chloe Bahal

    Hi EmiLaney,

    Thank you for letting us know, we will look into it.

    This comment refers to an earlier version of this review and may be outdated.

    Stacy McClintic

    Every payment we received over $1000 was held for being”unexpected activity.” We are a hardwood flooring company, we always have services that cost that much. But here is the worst of it. We did actually receive a payment from a stolen credit card. I called the police and made a report, then contacted merchant services at intuit. They were very helpful, walked me through reversing the charges which were $6500. Assured me all fees would be waived. Now, I found out that the card was stolen and contacted intuit before that money was ever deposited in our account. However, they took the $6500 from our bank account even though we never received it. In addition, we have been charged over $800 in processing fees. Our bank account is seriously overdrawn. They did drop off the $6500 finally, but the damage was done. And they did not remove the processing fees they told me would be waived. Our checking account has bounced, we can’t even buy a tank if gas and materials for a job because intuit stole all that money and caused all those overdrafts. I’ve spent hours in hold, finally reaching the office of intuit president, only to be transferred back to the moron I was complaining about. We have been informed that they have no obligation to make this right. We’re hiring a lawyer, and I want to make sure everyone knows how they do business.

    1

    This comment refers to an earlier version of this review and may be outdated.

    ProData Infotech, LLC

    The product works fine until you want to link it with Quickbooks. We opened an account in 2012 and now Intuit insists that we are not “Eligible” to link the accounts. They say we have to apply for a totally new account and go through that process. It is absurd that our company should have to go through something like this whenever the service provider makes changes. It is a serious disappointment. So what is going to happen in a few more years? We will have to go through this hassle again? We are thinking of dropping them now since their system seems a bit antiquated.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Cindy S.

    Intuit has decided that they no longer process VISA or MasterCard Gift cards. They told me because of a system change only Intuit gift card will be accepted. No other explanation was given.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Jason

    Hey Cindy,
    I’m curious to know if you found a new card reader company that accepts Visa and Mastercard gift cards without any hassles since your review here? Who do you recommend? I’m hoping to find a mobile payment card reader compatible with my smart phone. Thanks so much in advance! Take care.

    Robert Broome

    There is nothing really special about Intuit’s Gopayment product. Most everyone now has a mobile payment app that give you the ability to process payments most anywhere. What business need is a reliable product that charges fair fees. I ran millions of dollars in transactions, and did not realize how much Intuit was gouging me. I switched to another provider and my fees fell nearly 40%. There are a lot of great providers. There are no benefits to using Go Payment.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Dave Mac

    GROAN…The only company where I feel less valued is my mobile provider…..VERIZON!Intuit CS has consistently failed to follow-up / follow-thru when promised. Card readers not sent when promised. Delays Delays Delays. Long hold and talk times when contacting CS. just spent 58 minutes talking to one rep.NO concession for a customer’s trouble….REALLY?Simple changes like updating an expiration date cannot be easily made. Bad links sent out in e-mails….and on and on. [more groaning sounds]Just finished my 10th conversation with the mobile payment CS folks in the past 2 weeks trying to update my CC expiration date so they can re-order the EMV reader that is now close to 9 months late for delivery. Why is this so F!#*% difficult for INTUIT???Meanwhile….I’m going to start looking for a new provider.NOTE: I will commend the reps who have always been pleasant despite my frustration. BUT pleasant has never solved the issues I’ve called about.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Terry Kushnier

    Haven’t used Go payment recently but was very satisfied when we did use it a couple of years back.
    More importantly, I received advice from Intuit GoPayment Canada that they Are discontinuing GoPayment effective March 30, 2016, due to changes in business and technology.
    If you’re with GoPayment you may know this already, but if not you may want to check out a new service provider asap.

    This comment refers to an earlier version of this review and may be outdated.

    eric simtob

    I processed a credit card payment $9600 for services my customer did for a customer using Intuit Payment services. A week later i discovered the funds had not been deposited in my bank account. I called the company and was told risk assessment flagged a payment. They asked me to provide them with a copy of the invoice, details of the work we did for the customer and my company bank statement. All of this was provided to them. After 2 weeks i had still not heard back from them i called back they said they can’t verify the customer details with the issuing bank. They said you have to call the customer to figure it out. I talked to the customer who confirmed all the details on the invoice match and also provided me a copy of their credit card statement so i can see it for my self. They also confirmed the money has been charged on their credit card statement. I called intuit payments back to inform them of this and they said my only option is to process a refund and to do so I have to log into the merchant account to do that but it turn out in Canada you cant access the merchant account so it is impossible to do a refund. So I am left with inutit payments holding $9600 of my money that they have taken from my customer and they refuse to give it to me or give it back to my customer. this is fraud and theft.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Doug Cox

    I’ve been using gopayment in my business for a number of years with no problems until recently when they allowed someone to change the bank account on my account. Needless to say these people charged numerous 3000 dollar plus charges illegally. Once the activity was discovered ,Intuit issued a refund back for a dispute and are now trying to get me to pay them back the money. Fortunately they no longer have my bank account number since it was changed. I told them they weren’t getting a refund.

    This comment refers to an earlier version of this review and may be outdated.

    Mary Collins

    This happened to me to! In January, I filed a complaint with the secret service which handles financial fraud. I noticed today that they have filed a collection account in my personal credit report, so if anyone knows of an attorney handling a joint claim about this, please let me know…Around the end of 2015, I looked over my Intuit payment account to reconcile the payments that I had received during the previous week. It was at that time that I noticed that 10 different cards had each been charged $19,999.00 each. Most of the cards had been declined, but two of the transactions had been processed. None of these cards were belonging to any of my clients, and all the transactions referenced confirmation zip codes outside of my area. Intuit security never caught this, even though an average charge from me is $50…As soon as the California Intuit fraud department opened the next morning, I called them. The representative told me that someone would follow-up with me in 24-48 hours. I asked him if we could reverse the two credit card charges, but he advised me that because they had already been finalized, they could not be voided. I asked to speak with someone in the fraud department immediately about this. Initially resistant to my request, I was eventually transferred to a man who identified himself as a case manager. I explained what had occurred on my account. I explained that the criminal’s bank account information was still in my account (as I had never changed it back to my bank account numbers), and I asked if we could try issuing a refund at that time, in case that criminal’s bank account had not been cleared, and the victims could get their money back. He told me that if I tried to take any action like that, then if the funds were not available in that bank account, that I would be liable for the debt. He advised me not to take any action and they would handle it…Two months later, I received a letter from Intuit advising me that I owe them $40,000. Two months after receiving that letter, hours on the phone with them arguing my case, I now have this on my credit report as a COLLECTION ACCOUNT! Intuit is AWFUL!

    This comment refers to an earlier version of this review and may be outdated.

    Califlub

    We used Intuit GoPayment for a few years but cancelled today. We tried to process a charge for a customer and it came back as declined…so we tried again and it worked. When we looked at our statement both transactions went through! I had to refund the second one since our customer was charged twice. They charged their percentage on all three transactions (totally almost $300 in excess FEES!!!) and they would not refund it. We are done with GoPayment.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Marie

    To sign up with this guys was a BIG mistake.
    Made a 3 transaction on September 10 , in total about $4,000.00 . The customers bank released the money, Intuit closed my account, never called. Finally after two weeks I got to speak with someone from customer service, they said it was a suspicious transaction, and they need to investigate. They asked for 6 months of bank statements,Utility bill, Invoice, Contract, DL , customer’s personal information.. I submitted all the information, they supposed to review in 2 days and call me back. I never heard back from them . I was trying to contact them on October 14, 15, stayed on the phone for 45 min, no one came to the phone. Finally on October 16th i got to transferred to Nicole, “case manager” , she was very obnoxious!!!She was piking on everything, clearly she had all the information she need it . They need more paperwork, It had been 35 days since my customers’s bank released the money, and they holding it.! My rating is 0. I am so sorry that I ever subscribed to Intuit.

    This comment refers to an earlier version of this review and may be outdated.

    Chung

    I cancelled our Intuit GoPayment almost immediately after receiving it. We noticed too many hidden fees. The Intuit rep did not speak English very well. 1 year after cancellation, I noticed they were constantly billing me for their $30 monthly fees. I have put “stop payments” to these transactions, but Intuit will constantly take $ out of your account using different names (ex. FE 235044, FE428489, etc).They will change the numbers & you won’t be able to stop them from taking money from your account. The banks won’t consider it fraud because you did authorize it initially. I did not notice these fees going through as my wife and I just welcomed 2 new children to our family. It was my first year of business and it was an extremely busy year. There were 100’s of transactions going through my bank account monthly. I did not catch the FExxxxxx charges until I went through all of my bank statements). I called Intuit again. Their customer service is HORRIBLE!The first rep: transferred me to a machine after asking to speak with the managerThe second rep. lied to me. She said I was on a 4 year contract and it would cost $500 to cancel. The manager eventually cancelled free! The manager, Winston, told me his employee was misinformed. Would you really trust these people with your bank account?! I have been fairly happy with the Square. No hidden fee’s!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mark Lowenstern

    The company offers the ability to scan the credit card with your tablet camera instead of swiping because their swipe works about 75% of the time. The scanning is faster, but Intuit charges more money stating it’s a manual entry. It’s a scheme. Scanning is less of a manual entry than swiping. They just want to charge you more money. If you want to talk about service, then go to another credit card provider. Their idea of service is to have you look at other users feedback online. Most retail users are being charged thousands of dollars a year from Intuit, but don’t ever expect service.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Mark,

    Check out Flint Mobile. They use camera scan exclusively, 1.95% for debit 2.95% for credit. No other fees. And no hardware to screw up.

    This comment refers to an earlier version of this review and may be outdated.

    MB

    O stars. I signed up for Intuit’s GoPayment. We do very few credit card payments, but for the occasional need, we chose GoPayment. I chose the no-fee higher-swipe-charge plan based on our minimal usage. Intuit, without notice, started charging us $19.95/mo. for a service we did not want or need. I called customer service and asked to be refunded the charge. No way, no how, they would not do it. But they did say they wouldn’t charge me again. And then they did, this month. They said it won’t happen again, and promised (once again) to change my plan. They don’t really care about customer satisfaction in my experience.

    This comment refers to an earlier version of this review and may be outdated.

    Joby Clinner

    I give this lack of service 0 stars.. This has to be the worst example of customer no service available. Have had the go-payment app for a year now, and on the 15th of April was finally able to use it for a customer. MasterCard approved the Transaction, but the following day 16th of April I get an e-mail notice that this transaction had been “flagged” for investigation. I was requested to send them the cardholders name, address, phone number, copy of the invoice, and other documents. for them to investigate, which I had to call my customer, get all this information from him, even though MasterCard had already approved the transaction. I then received another e-mail where their “payment risk” investigator wanted a copy of the contract.. (which according to their own terms and conditions I am not required to show them), and another copy of the invoice. This also was sent on the 16th. On the 17th I called to find out why they needed all this, and was given a royal runaround through the payment risk department. Finally I got through to the Case manager. (totally incompetent individual I might add). who informed me that he now had to call my customer and verify he made the charge.. I then asked why.. didn’t MasterCard already approve the charge, he said yes but it had been flagged.. I never received an answer to the question as to why it was flagged. On Monday the 20th I called again, because the funds were still being withheld, and was told by this same Idiot case manager, that he had left the customer a message and that it would be taken care of today.. Needless to say it wasn’t, and the next morning ( april 21st) I called again to find out way this had not been released.. I was told again that they had not been able to contact My customer, later that day about 11:00 AM I received a call from my customer, he had me on a conference call while he was on hold waiting for the Case manager to get on the line, he told me he had already called them back 3 times, and was given the runaround, and placed on hold a minimum of 15 mins each time.. before he had to hang up. We waited together for 25 mins, before the Incompetant Case manager finally got on the phone.. By this time my customer was absolutely livid.. He asked the case manager, point blank–“did mastercard approve the charge”, he was told yes they had, He then told the case manager “then pay this man his money”, The useless and incompetent Case Manager then told me that the funds would be released that day (the 21st), To my surprise the next morning I checked the Merchant account online and it was still showing withheld.. Finally later that day, the funds were finally released online.. However the funds have still not been transferred to my account as of yet.. 4-23-2015–12:17 PM CST.. So Intuit has had my money in their account for 6 days now, But I haven’t receive it yet.. Anyone who signs up for this service is asking for embarrassment to their customer and harassment by this so called Payment Risk Department.. As soon as My funds hit my account I am cancelling this service and going with another provider..

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Thank you for the comment Joby,

    If you’re looking for a new processor, we recently launched a tool to help our readers find the right merchant account for their business. Please give it a try and let us know what you think.

    Take care,
    Amad

    This comment refers to an earlier version of this review and may be outdated.

    Sara Bryant

    Zero stars for these guys. Our company briefly used their card service over a year and a half ago. This week , they charged our bank account $34.95 in fees. I called and was told that our account was still open, even though we closed it and have not used their service. The rep answered after 20 minutes on hold and told me our money would not be refunded. I asked for his supervisor, and was put on hold for 10 more minutes before he hung up on me.
    I stopped payment at the bank, and immediately received a collection notice!
    Now they say I owe $85 a day after the phone call.
    Grimmy, money grubbers, with the worst customer service!

    This comment refers to an earlier version of this review and may be outdated.

    Lisa L

    I am not even using Intuit and my business account was charged. The rep couldn’t even tell me what the charge was for except that we had an open account in 2012 (that we did not use or go with). It would be wise not even to entertain the idea of doing your business with them. Apparently that gives them the right to charge you whenever they want and not even have to explain the charges to you!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Marilyn

    Beware!!! Purchased what I thought was Intuit QuickBooks. Noticed that I wasbeing charged for payroll services, which I did not order. At first the charges forpayroll were $15.60 a month, which unfortunately did not register with me for a fewmonths. Then the charge went to $39 month. I called to question/cancel service,was told it would be canceled, but they could only refund 3 months back. Twomonths later, they were still charging the $39. Called again….asked for supervisor,no one will give you their last name or even an employee id #……..not a good sign.Supervisor tried to spin that I had made the mistake when ordering. Finally, aftermuch debate (he acknowledged that I had never used the payroll service), he agreedto refund a portion of the payroll charges.I am wondering if their business practice is to try to add things to the order andhope you will not notice. If you choose to work with this company be very clear on what you are paying for and watch what they bill you. Better yet, find a company with better business practices.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Sara Bryant

    Wow, I was told no money would be refunded. Intuit is the worst customer service!

    This comment refers to an earlier version of this review and may be outdated.

    Sierra

    Intuit GoPayment has got to be the worst credit card processing company out there. The app is lovely – easy to use, customizable receipts, free to install. Great. However, the actual company.. Terrible. I processed credit cards two weeks ago and still have not been funded. I was told, after waiting one week and not receiving funds, that the bank account could not be located. Funny, since they were certainly able to pull their $19.95 fee from the same bank account used for deposits. So, as requested, I had to “update” my account information. I was then told to wait another 24-48 hours. I called back after 3 days because I still did not have funds. I was told that everything was fine on their end and that the holdup was on my bank’s end with acceptance of the funds. The very next morning, I received an email stating my account could not be located. Again. I changed my bank information to an entirely different bank account at an entirely different financial institution and am now in the “wait 24-48 hours” period again. I have called this company about five times, always an hour per phone call due to the excessively long hold times, and was simply told (again) that the funds will be deposited (into my AGAIN updated bank account) within 24-48 hours. One of the phone calls I made took me calling back – and waiting on hold for 45 minutes – three times because they kept getting disconnected. Though, the representatives that I eventually (if you are able to wait long enough) get to speak with are always extremely pleasant. How can there possibly be so much trouble depositing funds into a bank account that you had no trouble withdrawing from? I will be switching my services immediately and will not recommend Intuit GoPayment to anyone.

    1

    This comment refers to an earlier version of this review and may be outdated.

    joe preciado

    All I see here is one star reviews,so why they have 3 1/2 average?any way they took some money out my account and I try to contact those guy’s with no luck will see tomorrow

    1

    This comment refers to an earlier version of this review and may be outdated.

    Wendy Nunes

    I have been using GoPayment for a few years for our small winery. I’m happy with the prices and ease of use. I also use Quickbooks. If I had more complicated products the ap might not be adequate but so far do good.

    4

    This comment refers to an earlier version of this review and may be outdated.

    Nathan Hays

    Intuit Go Payment is absolutely horrible. One of the worst companies I have ever done business with. I recently set up a merchant account with Intuit Go Payment. I was given a monthly charge limit of $10,000.00. So I made a few charges. One for $2500 and the other for $3000. The $2500 went through just fine but the $3000 “raised” some eyebrows. Are you kidding me intuit! I have a limit of $10,000.00! This caused my account to get temporarily shut down due to “risk” while they started a review process that took about a week and a half. Keep in mind they said it would be 48 hours. Anyway this pointless review ended up with the morons in the risk department determining that I can not handle the fees associated with my charges. Are you kidding me ?! I made the damn charges and I know what I’m going to be paying in fees! As a result they shut down my account. I am now with square. A much better service! They allow up to $25,000.00 per individual transaction no questions asked and allow unlimited transactions in a month. I do not recommend Intuit Go Payments to anyone. Use Square.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Marc Vein

    Intuit has cost me a lot of money and nothing in return. Contract was negotiated for less because their product really doesn’t help a business at all and then kept charging the original rate. Nothing is being done to change this. Communication has stopped and so reviews then flow.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sara Bryant

    Maybe all of us being robbed by intuit need to start a class action lawsuit!

    This comment refers to an earlier version of this review and may be outdated.

    Melva

    Are there any known security issues with this product?

    This comment refers to an earlier version of this review and may be outdated.

    Jon Ezell

    I got the GoPayment in summer 2013 for, like, a yard sale. It was “free.” I don’t think I processed a single transaction on it. I didn’t think about it very much. In mid-2014 they changed their fee / payment structure. They announced this in an email titled “Coming Soon – Simplified Pricing.” They automatically signed me up for the 19.95 / mo. fee, even though I’d never processed a single payment. Of course, I didn’t read this vanilla looking email and judging by the subject line I’d assume that wasn’t their intention. But I can guarantee you I never signed up for this. Anyway, it took me 3 months to notice they were taking these fees. I cancelled my account immediately. Then, the next month, they billed me again. I called customer service and was assured I’d have the last month refunded. Still haven’t seen the refund and I’m half-expecting them to bill me again next month. Anyway, so out of the $80 they stole from me, I will get (maybe) $20. My only consolation is that this money will go to pay for lobbying to prevent the IRS from developing electronic tax filing that would render TurboTax obsolete. So, um, yeah. Just ask for your customers to pay cash. It isn’t worth it.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sara Bryant

    I was also robbed by intuit, they are taking money without authorization!
    We should file a class action lawsuit!

    This comment refers to an earlier version of this review and may be outdated.

    Jimi Sweet

    I was very excited to process cards with Intuit as we have been using the QuickBooks Online app and the integration seemed perfect for us. Unfortunately, I am beginning to think that Intuit is a bit of a scam.1) They keep harassing us to sign up for their Payroll service, which we have no use for, and there doesn’t seem to be a way to check a box along the lines of “stop asking us.” At some point, we were actually charged $34 for Payroll service, despite never actually signing up for it. We went back to the web site to confirm that it was been cancelled, despite that we never signed up for it in the first place. But you know, they have our billing info….2) They will randomly review, and hold your deposits and insist that you provide an insane amount of personal information about your customers and the transaction — THAT WAS NEVER DISPUTED BY THE CUSTOMER IN THE FIRST PLACE. We don’t personally collect the information that Intuit requested, and when I explained that I would simply like to refund the customer’s money rather harass them, the Intuit rep walked me through the process and said, “great, we’re going to charge your account the full amount of the refund, but you’re still going to need to provide us that information before we release the funds back to your customer.” No thanks, Intuit. You’re insane. I’m going back to Square.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Betty Price

    Buyers beware! Costco supposedly has a program with them where the consumer can purchase a plan. For the past two years the agent on the phone taking the payment didn’t know what I was talking about when it was time to renew. This time, the rep signed me up for basic service and I didn’t know until the date to EPay the taxes, which meant I was late paying payroll taxes. The first rep told me today that Intuit had canceled their contract with Costco – Intuit’s website shows the discounted rates, so she did not tell the truth. Then she said that the discount service was for online service – hello, that is the service that I have. The supervisor cam on the line and told me I had to pay more for the service because I had basic service. Then she wanted to confirm my membership and the department was closed. Their employees do not know what they are doing and will tell any lie to make themselves right. Buyers beware!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Esther

    We are a new business, start up this January, many items on our check list, computer, merchant account, bank account, telephones, licenses, permits, etc., etc., etc. We got Quickbooks since I was already familiar with it from previous employer.. then signed up for the GoPay Merchant Account. During the initial call I was VERY clear that I did NOT want a monthly service fee, I opted for the higher fee for swiping the cards. We were a very new business and did not know how much our receivables would be, when they would occur or how they would be paid (check/credit/cash). I spoke to them again later the next month to confirm that “NO Monthly Service Fees” since I already had them on the phone with a problem with the card reader. (The 1st card reader, then a 2nd card reader and finally talked me into the Blue Bamboo for $200.00! Blue Bamboo still didn’t work but they won’t refund money for that either!!)I noticed “extra” charges coming out of the bank account… a few dollars here and there (above the swipe fee), then monthly fees. I would call, be on hold and never get to speak to anyone. Today I decided to make it my mission… I will wait, I will talk and find out what the heck all these charges are for. They said I signed up for the monthly plan but they gave me a free month, that’s why I wasn’t billed at the beginning ($19.95/mo). They said I signed up for a check processing plan (admin fee $9.95/mo), that started in May. They said the other charges were the non-qualified cards and another $35.00 for PCI compliance, which I was never informed about. These charges have been going on from 3 to 5 months ago. Yep, my fault, busy starting up and getting business; I would call but frustrated would hang up because I didn’t want to hold forever or be transferred from department to department (I stuff Intuit in my Comcast category). The very nice customer service lady did give me three case numbers but said they would most likely NOT refund any of the monthly charges. She also mentioned if I don’t hear from them in a couple days to call back. OMG, today’s phone conversation topped 2 hours. At this point, I certainly would not recommend this service to anyone.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Tammy

    I spend thousend dollars on this stupid intuit and finally have to cancel itThey did not help me at all

    1

    This comment refers to an earlier version of this review and may be outdated.

    Janet Dome

    So far it has been horrible. In spite of starting off good, they had glitches that were no fault of ours that caused deposits to be held. All you have to do is look up the reviews to see they have not earned the business they have, and customer service is lacking. It can’t be all the other people wrong-its clearly Intuit that is not following good standards of practice. They gamble with small business money as if it belonged to them. Once trust is gone, its time to find a different option, Would certainly not recommend them in the state they are now. They have some major clean up to do with the public.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Iftekhar Ahmed

    It is great app all features are nice need some improvement in recept customization I need to describe charges in my case I am in transportation bussiness I need to write pickup time place and drop off address

    This comment refers to an earlier version of this review and may be outdated.

    Rick wright

    Gopayment was a mistake that cost me
    Plus they have bad customer service , When i called in with a question it was as if i was bothering them, the women i spoke with was rude and had no customer service skills at all. I left a request for a call back when i was told my wait time would be around 20 mins 24hrs later still no call. When i did reach someone they did not seem to know what to do and could not answer any of my questions. So i ran a charge through after three days i got a email saying they were holding my deposit and i needed to call in to get it fixed . So after a half hr wait and a hr long conversation i was more confused then before i called . Then after a few people and hrs later i get tranfered to the “risk” department , that person tells me that even though this is a deposit to start a job they want an invoice my customers personal info and a year of my bank statements ! After i said hell no they charge me for a deposit they did not process and a fee to return the money to customers card. This brings us to the nasty women i was speaking to whom was rude and not helpful at all could not explain why they were chargeing me twice on the same transaction plus a fee with no explanation then she lies to me tells me it is in every email i got from them and it was not . Also lied and said in a previous phone call i was told they were going to rip me off that never happened or i would have said something then. My opinion they play games with your money to get interest from it they lie and you should stay away

    This comment refers to an earlier version of this review and may be outdated.

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