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Clover Station POS Review

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Clover Station POS Review

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Date Established
2013
Location
Sunnyvale, CA
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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96 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jane Osmond

    Organization Name: SweetBerries

    If I could give this system less than one stars I would. The software is usable but has limitations. They do seem to be continuously making improvements. Its the crap hardware that I have a problem with. First of all, its very expensive. And secondly, it does not hold up. I have had to purchase 4 register stations in the past 6 years. And one of those was replaced for free (after much wining on my part) when it broke down just days outside of its 1 year warranty. So that’s 5 stations in 6 years. To purchase a system is now around $1200. This is for a printer (which has the brains) and a monitor. If you opt not to purchase you have to sign a long lease and would end up paying multiple times the purchase price. You cannot send the components back for repair or even recycle. And once you invest in a system you are pretty much stuck. Otherwise you have to fork out the money to start over with another company. So choose wisely!

    1
    • Organization Name: SweetBerries
    Justin Smith

    Organization Name: Fabrikam

    Worst customer service

    2
    • Organization Name: Fabrikam
    vjay parmesn

    Organization Name: harrison contractors

    Worst customer service. One agent will direct to another agent and nobody seems to know a thing. Very rude service and worst, worst !! Wait time is more than 5 minutes and then they will transfer you to another place, again wait time there is more than 5 minutes and then finally they will hang up on you or the agent will transfer you again to some other waiting messages. What a shame !!

    1
    • Organization Name: harrison contractors
    Niamh

    Organization Name: Vapor Hookah Lounge

    I am fed up with the customer service. The call me function is terrible and has worked 2 out of the 100 times I’ve tried to use it. I have spent 3 hours on the phone trying to get a hold of them and their robot voice system keeps hanging up on me. I just hung up on a customer service rep for being very unhelpful. I really liked Clover the first month of us having it and now I am regretting switching just because of the jerk I had the pleasure of speaking with on the phone.

    1
    • Organization Name: Vapor Hookah Lounge
    Maria Molina

    Organization Name: Nail Gaws

    I kept wondering if i was the only one with this issue. Apparently NOT. Been having login issues since the beginning of the year. What’s going on? Keep calling and all i get is answers that don’t make sense with no solution. Now i’m locked out of Clover and can’t reach anyone.

    1
    • Organization Name: Nail Gaws
    Matt

    Do you guys just secretly work for Square? Clover is an amazing POS, and the fact that they don’t have proprietary processing is a huge advantage. That makes them able to beat square, toast, cake, etc on processing. As long as you do your do dilligence as a business owner (which I assume a business owner would do) you will see that Clover is an exceptional product.

      Eddie Sargent

      Organization Name: Pressed for Time mobile cafe

      Let’s start with the positive Clover mini is a real easy system to use. Entering items and modifiers and tracking sales makes life easier. Now the bad side, they only offer 2 service app plans, one for 9.95 which will cover most of your needs in a small business, but if you work in the restaurant field and use this system having a modifier will jump you into a $30 package making the total monthly charge to use this system roughly $45. That on top of swipe charges bank service charges keyed in card charges and any additional apps you may need can easily get you into the hundreds monthly. There is no such thing as free apps so don’t let them fool you. Some may start free as a trial but you’ll be paying for it eventually. I just needed the modifier and they don’t offer it alone so I pay an additional $20 mo just so I don’t loose time on a sale by backing out and scrolling through a list of items to add separately. Wild that it can be it’s own small fee entity.

      3
      • Organization Name: Pressed for Time mobile cafe
      Radouane

      Organization Name: Floritravel inc

      The clover station is a real piece of garbage. I have spent a ton of money to own one then it broke. The is no repair parts out there to get it fix. When I called clover, their only solution was to buy another one. For the price they make customers pay, these devices should be built to last. Mine barely worked for 2 years and the screen digitizer started malfunctioning.

      1
      • Organization Name: Floritravel inc

      This comment refers to an earlier version of this review and may be outdated.

      Roberto Flores

      Organization Name: El Aguila Bakery

      Biggest mistake I ever made, and more because I didn’t look for reviewsOne of the cheapest register give you more reports than clover, customer service the worst, I think I learned more than the technician.If they offer as the best system please don’t even consider as an option only if like to be on the phone for hours and don’t hive a solution other than buy whole station again.

      5
      • Organization Name: El Aguila Bakery

      This comment refers to an earlier version of this review and may be outdated.

      anabel acevedo

      Organization Name: hfhtotaldiesel

      the worst mistake i’ve made in my life ….. hidden charges they charge me for $2000.00 they only deposit 1486.00 plus fees every month like they charge fees for the same transsection for more then 3 , 4 months so you loss money instead of make money i prefer to used a square they charge one time and customer service is good now

      1
      • Organization Name: hfhtotaldiesel

      This comment refers to an earlier version of this review and may be outdated.

      Mark Akhavain

      Organization Name: Social dry lounge

      Being in business for the past 40 years this company is by far one of the worse company I had to deal with .I am filling a lawsuit against clover , their sales department and customer service. They have cost me thousands of dollars and they ignore you to the point that you have to take them to court.
      Watch out

      • Organization Name: Social dry lounge

      This comment refers to an earlier version of this review and may be outdated.

      Mariana Ilescu

      Organization Name: Long Distance Moving Experts

      So recently i signed up for clover, now i really regret it. I have not good experience with them so far, even if i have almost 1 month since i used their system.1. They did not inform me that i can not charge a big amount, even if customer is ok with that2. All the transactions that i made till now are on hold, non of the money came in to my bank account (over $18000.00)3. I been trying to call customer service regarding this, was informed that i need to talk to security department because they put the money on hold4. I been trying to contact security department for over 5 days with no success, left several voice mails, no call back nothingAfter trying to call security department with no success i called back customer service, they still telling me the same story over and over, not being able to provide me any other numbers or to connect me with an other person who can take care of my concern.About 7 days ago i got a call from them stating that i will need to create a invoice for the big amount that was charged so the money can be released, informed her sure that is not a problem (even if this will take some time and i do not see why i need to create a invoice for each amount charge), i informed the lady just send me over the email on what transactions should i create the invoices and where to send it and i will do that. Since today i didn’t received nothing, no email, no call back, NOTHINGIf the manager reeds this pls call me back to resolve this issue, i am very disappointed and i would not recommended to nobody this system.

      1
      • Organization Name: Long Distance Moving Experts

      This comment refers to an earlier version of this review and may be outdated.

      Sirirut Sompongpiput

      Organization Name: Little Spoon Thai

      I should have read this review before I decided to sign the lease with Bank of America merchant account services with clover pos, Just not happy, Too much to say, i m an experience customer .. too expensive and many service fees that you didn’t expect and they are not going to inform you first, .. i m still stuck with them .. i will carefully try to leave them as soon as i can,,

      1
      • Organization Name: Little Spoon Thai

      This comment refers to an earlier version of this review and may be outdated.

      Carl J

      Organization Name: Perfume & Cologne

      Initially I had positive thoughts about the Clover station… ease of setup and use, cloud based data storage, etc. However, in the 3+ years our business has used it, I can’t imagine something worse. I’m not the owner, but let me share with you the sad letter I just had to write him, after our latest ordeal with customer service, after realizing the system had refunded a customer money without our knowledge or consent. Dealing with customer service is always torturous and each time you call, despite having spent an hour giving basic info about the problem, and having that recorded in a case number, they force you to repeat the same info each time you call, which loses business if you are the only one at the store! They are horrible!

      My text to the owner today after 3 phone calls to support, taking about 3 hours from our ability to sell to our customers;

      “Ok, I have some time… here’s the horrible news about the Clover. I think we retrieved the money from that unauthorized refund/void the other day… that’s the good thing… however what Clover told me was horrifying. I always look to see ‘transaction successful’ for CC payments… then I print the receipt and the customer leaves. That to me means we got paid. NOT SO! They told me that if AFTER that successful payment the salesperson doesn’t ALSO hit the green DONE button within a certain amount of time, which I thought was only an optional step to get back to the main screen quicker, as it always returns on its own anyway, the payment is AUTOMATICALLY refunded to the customer with ZERO warning messages, salesperson doesn’t even have to be at the register… and no indication in the system that anything was refunded! There is ZERO documentation on that which tells anyone this, ZERO warnings or messages that show on the screen, such as “You have 30 seconds to hit the green button or else this transaction will void itself” or whatever… that’s what happened at East they guess and if it wasn’t such a slow sales day, I never would have caught it. How many times have we done this over 3 years and never known?! You run the report at the end of the day, and NO REFUNDS are seen, if there were, we’d immediately know there was a problem, when we didn’t run any. And because the transaction just disappears, there’s no way to retrieve it, unless you know it happened AND have the receipt with the bar code on it, which we never do, as the customer left with it and our product! And there’s no way to reprint the receipt with the bar code because the system erases all evidence the transaction ever happened! How many times has this happened? No way to tell, as it not only doesn’t show up in any report, but there’s no way to ever figure out how much money we lost!

      It gets better (worse). There’s 2 ways this can happen. That was one. The other way is if the salesperson accidentally hits the VOID button positioned idiotically right next to the DONE button. There’s a safety feature that says “SURE YOU WANT TO VOID?” Sounds like a good feature to prevent the common (which they admit!) accidental hit, because the buttons practically touch each other, right? Guess what happens if you don’t tap YES to confirm the VOID? (For instance if you accidentally hit VOID instead of DONE and walked away to help another customer)? You guessed it, it VOIDS the transaction anyway, and erases it, along with all evidence you just returned money to the customer! Defeats the entire purpose of the confirmation question, doesn’t it?! What kind of idiot designed this and thought it was the way it should work?! Unless you are keeping track of sales on paper and comparing that to the day’s total… you’ll never know you refunded money and can’t look it up to find out any void or refund was done, today or in the past 3 years! This is LAWSUIT material here! I suggest talking to your lawyer immediately 🤦🏻‍♂️

      • Organization Name: Perfume & Cologne

      This comment refers to an earlier version of this review and may be outdated.

      Chad Franks

      Organization Name: River’s Pier LLC

      This is the absolute worst POS possible. Not a single day has this product worked as promise and it’s the most common complaint my customers have. The system can have different amounts for the same ticket and it’s impossible to tie the batch reports to what is being deposited in the bank account. Clover’s customer service is non-existent and it’s a joke to say there is a small learning curve as their own associates don’t understand the system. The system is unreliable, doesn’t work for a bar at all, and is a complete waste of money. We have thousands in missing money due to system errors and clover willl not even return our calls. PLEASE DO NOT BUY!!!!

      1
      • Organization Name: River’s Pier LLC

      This comment refers to an earlier version of this review and may be outdated.

      Mark Trine-Kelley

      Organization Name: samms hair

      have had to return the machine 5 times in the past 3 years with various issues…no printing, touch screen not working, kept shutting off…now the sound went out and they want $29 to return it to them AGAIN to replace the machine. WORST CUSTOMER SERVICE EVER!!!

      1
      • Organization Name: samms hair

      This comment refers to an earlier version of this review and may be outdated.

      Jonathan Valencia

      Organization Name: Empanada king

      Worst system ever do NOT get this..if I could give this a negative star I would. The hidden fees are ridiculous between clover/ipayment/and leaders they have take over $600+ in weeks this was the worst thing I could’ve ever done to my business dont do it to yours.

      1
      • Organization Name: Empanada king

      This comment refers to an earlier version of this review and may be outdated.

      Gursharn Sangha

      Organization Name: Rasna Incorporation

      They are selling system to grocery stores but I could not find any app that can interface scale or scanner scale. how the hardware is going to be connected. is there scale that works without ports? or what ever port they have?

      • Organization Name: Rasna Incorporation

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Gursharn,

      Here is a link to Clover’s compatible accessories, including scanners and a scale.

        This comment refers to an earlier version of this review and may be outdated.

        Ray

        Hi Gursharn,

        Clover is not made to be used in grocery stores. If you haven’t bought/lease one yet, don’t.

        1) it does not handle a large number of items properly and starts slowing down.

        2) if you accept EBT, clover does not have a way of recognizing or labeling the items as “foodstampable” and if you mistakenly charge a non foodstampable item to customers’ Foodstamp account, you may get in trouble with the state.

        3) Clover’s built in scanner does not function well and you’ll Need to buy external scanners.

        These are a few things I know that makes Clover not suitable for grocery stores.

          This comment refers to an earlier version of this review and may be outdated.

          Julie

          Organization Name: Violet

          I wish i could give this POS a zero. I’ve had it for over two years now and regret the decision all the time- paying monthly for an app to assign customers already in the system to repeat sale, not able to pull more the 3 months of reports up at once, another 10 dollars a month so they won’t delete my sales transaction date every 90 days, the fact that i can’t search among my inventory or that it keeps in correct inventory controls. Also, do not ever get me started on their customer service – there is NO way to contact them outside of posting questions to a community board. It’s an example of a terrible business and product that will stay on the market because they have FDR and the banks on board.

          1
          • Organization Name: Violet

          This comment refers to an earlier version of this review and may be outdated.

          Jonathan Valencia

          Highly agree with this

            This comment refers to an earlier version of this review and may be outdated.

            Teresa Candler

            Organization Name: Liquid Haze Vapes

            There is more than one way to scam you. Try using an adding machine and Clover simultaneously. That’s how I found out transactions were completely eliminated from our daily reports! Where are they going? This has causes 3 YEARS of accounting nightmares. Transactions MISSING wouldn’t be caught …because they disappear! Where did they go? $2000 to $8000 discrepancy between what is reported vs what is deposited to the bank? Guess who’s getting it! Guess who’s eating it? This is the tip of the iceburg… be VERY wary.

            1
            • Organization Name: Liquid Haze Vapes

            This comment refers to an earlier version of this review and may be outdated.

            Linda Liu

            Organization Name: Mr Chef

            Worst system i have ever used, who ever invented this POS system is a idiot, don’t know how the business run in the house, bad customer service also, please please please don’t get the Glover system.

            1
            • Organization Name: Mr Chef

            This comment refers to an earlier version of this review and may be outdated.

            Roseanne Erb

            Organization Name: Twisted Frozen Yogurt

            The clover system itself is fine. However, they have the absolute WORST customer service department. Each app has a different department. I recently transitioned from the full sized clover to the mini with a new credit card vendor. Clover will not allow you to use an exiting system with a new merchant number. They make you purchase a new system. Just another revenue stream for them. The transition of an existing customer to a new system was AWFUL!!!! Like starting from scratch. After 4 days, still waiting for them to add the old merchant number to the new so my customers can use their gift cards! SO FRUSTRATED!!!! I have spent hours on the phone with them to get no resolution. STAY AWAY! Not worth the aggravation.

            2
            • Organization Name: Twisted Frozen Yogurt

            This comment refers to an earlier version of this review and may be outdated.

            beds to go

            the worst system I have ever used.. horrible customer service. I’ve been on hold multiple times for over a hour just for them to either hang up on me or tell me that they are “fixing” the problem. takes over 5 days to get the money that was charged on it even though we are on “next day funding” will never use them again and all the sales team does is lie to get the sale. very disappointed in this system and the management team.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Gus Gemales

              Organization Name: State Liquor

              Customer service is horrible.I had one simple credit card processor issue and was put on hold back and forth for 4 hours.NO JOKE

              1
              • Organization Name: State Liquor

              This comment refers to an earlier version of this review and may be outdated.

              Mike

              Organization Name: Taphouse

              The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn’t know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years and I still owe over $4000!!!!! I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed over $8000!! I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded over $5000 of wrongful billing because “a decimal ha d been moved when entering the rates” yet I called time and time again yelling about it and they couldn’t find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart – see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You’ve been warned.

              • Organization Name: Taphouse

              This comment refers to an earlier version of this review and may be outdated.

              Anna Jones

              Organization Name: Antolino's Pizza

              I can’t give any stars to this company. I am writing this review after spending 30 mins on the phone with various people, being passed around from dept to dept because they weren’t allowed to discuss the basic information I wanted about our contract…..only to finally, after 30 minutes, be told by a rep from Mycamp Merchant Solutions (who evidently handles merchant customer service for clover) that she couldn’t tell me how long my contract was or what the early termination fee was without putting in a ticket. I can expect a call back in 24-48 hours. Yes, you read that right. Apparently a discussion about my contract involves too many details, she said, to be awarded an immediate conversation with one of the many reps I heard in the background. I A simple question and that is the run-around we are getting. We have a clover mini and 2 clover mobiles, and were thinking of either adding POS functionality with Clover or going with another POS provider. After the abysmal display of so-called customer service I just endured, guess what option we’re choosing?

              • Organization Name: Antolino's Pizza

              This comment refers to an earlier version of this review and may be outdated.

              Amy Adams

              Organization Name: Xtreme Vapes

              Once you finally pay off the equipment you still pay $50.00 a month for terrible customer service. I would not recommend this system to anyone.

              1
              • Organization Name: Xtreme Vapes

              This comment refers to an earlier version of this review and may be outdated.

              Ismail Bozkurt

              Organization Name: Dream rolls

              Horrible experience. Clover mini device used for only 12 months has a failure in chip reader. no external reader can be attached and your 1000$ worth device is a complete junk! what a rip-off

              1
              • Organization Name: Dream rolls

              This comment refers to an earlier version of this review and may be outdated.

              david garrett

              By far the worst pos system I have ever used. Miss sold and lied to about what the system delivers. Constant faults and issues resulting to us paying for an out sourced engineer to fix. Miss sold two separate merchant id’s so now beng charged through the roof for a crap system. Now being told 8.5k exit feeSTAY AWAY FROM THIS SYSTEM

              1

                This comment refers to an earlier version of this review and may be outdated.

                Markus

                Again and again this POS (and the S in my vocabulary does not stand for SYSTEM.) Continuous issues with the cloud where card payments are not recognized forcing us to stay till very late to enter TIP before the closing batch otherwise it will be lost. Clover Support will not answer your call, it’s a global issue, some garbled message at the end “We are working on it” Today our POS threw an error ” Low disk Space” system comes to a grinding halt. Checking Storage usage it’s using 1TB of space while the station only has 5GB. System application Metrics was causing this. Clover Support does not have any clue I had to feed them that information. Cannot be fixed remotely they insisted of doing keeping the Executive Chef occupied with support and dealing with a full dining room and the conclusion is cannot be fixed. Clover absolutely does not have any clue about the business they are in. POS replacement (we have done this a couple of time already) they offer next day shipping which is not true. If this happens on a Friday you are screwed you will see your system on the next Tuesday maybe. I keep one POS on the side just in case and I pay for that, sits in the box until needed. In total we use 3 Clover Terminals, 3 clover mini’s, 2 clover mobile’s in 2 locations. Busy restaurants do not use Clover you will regret it especially when the S hits the fan.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Dan

                  Clover is not reliable system. Constantly run into system problems and their customer support is a disaster.Stay away from Clover.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Melinda

                    I don’t know why I have to buy the whole system when just my printer is not working. They should have a printer that is compatible and can link up to the system without us having to purchase the whole system. I just want the printer. I know this is doable but yet they tell me know I need the whole system . What a racket.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Gwen

                      I don’t recommend Clover. My printer after 2 years isn’t working and was told I’d need to purchase a new system. When I run a card, I have to ask for the cell number every time to send a receipt via text., even if I’ve ran the card before.
                      Also, takes 2 days for money to go into my account. I’m looking now for a POS system that goes in immediately or in one day.

                        This comment refers to an earlier version of this review and may be outdated.

                        Tatiana

                        Can’t wait till our 1year contact is over. We have a small grocery store and “thanks” to one of the updates AFTER we purchased (with 1 year contract) the POS system… The functionality is so bad is you have a grocery store, it’s so easy not to scan items (even if you’re paying attention to what you’re doing, even though at a grocery store it’s not that easy), so we’ve been loosing money in non-scanned items (which we basically “gave out” for free without noticing it) the past several months. Called twice to clover, but they couldn’t care less.The thing is that it wasn’t like this when we just bought it, so it’s not something we’re dreaming about. It’s something they had working, but then decided to change and have us deal with this change. As soon as our contract is over we’ll RUN away and will never recommend this POS to anyone.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Steve Wynne

                          Like most of the other reviews the cost for processing was not what they quoted because of the add on fees. I’m paying over 5% plus the monthly charge and lease for a mobile swipe unit. We will see how hard it is to get out of the contract.

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Trevor Makings

                            With other pos systems that I have used in the past, I have been able to void a transaction before the batch closes at end of the business day.But not with Clover…..if you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund. By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you for the original sale transaction and they then charge you again for processing the refund. Just one more way these criminals processing credit cards are stealing from the “little guy in the street”.

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              Brian Elliott

                              Wish that Merchant Maverick would post comments to the correct review. There are MANY different options in who you can buy a Clover from. Please make sure that you review the merchant service company not just Clover POS. You can have a completely different experience from one re-seller to another. It looks like most of the negative comments on here are because people went with a bad merchant service provider and have nothing to do with getting a bad POS.

                              Also, didn’t see this anywhere in the review. Clover offers a 30 day return policy with a full refund. So if you aren’t happy with your Clover POS, return and you will get your money back (if you sign a lease, this will override the non cancellation of a lease). Your merchant service provider may not tell you this, but you can return it directly to Clover and go around them.

                                This comment refers to an earlier version of this review and may be outdated.

                                Dance Mom

                                I was researching different POS systems and received a call from Clover. The price was right, and included all the necessary equipment, so I decided to go forward with the lease. I was quoted the merchant rates for debit, credit card, and check transactions that were in alignment with the industry average. However, when I received my actual contract for the merchant services, the rates were higher than what I was verbally quoted. At this point I decided to look into the reviews for this company before I signed anything. Am I glad I did! After reading the mostly negative reviews, I sent an e-mail to the company thanking them for their time and explaining that I had decided to go with another company. Then my phone started blowing up with call after call. I was tied up and could not deal with them, so I had my husband answer it and explain why we had decided not to use them. Then the next morning I received an e-mail from my representative from Clover calling me a liar and telling me that I was unprofessional!!! Yes, you read that right. He called me a liar. Wow. What a great way to earn business. I am very thankful that I did my home work before I got tied up with this company. Thank you to everyone who took the time to post their experiences with these people and their product. I feel like I dodged a bullet.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Trevor Makings

                                  Their fees are obscene…here is just another way that they are stealing from us……
                                  If you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund.
                                  By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you a fee for the original sale transaction and they then charge you again for processing the refund.
                                  Other pos systems allow you to void a transaction any time before the batch closes at the end of the business day.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    J Lambert

                                    Don’t walk- RUN from this company! If I could leave fewer than one star I would have. The fees are obscene! Every month a new “mystery fee” pops up and is deducted from your checking without notice. The last straw was when they literally multiplied the monthly service fee by over 5x in 1/2017! Small businesses are better off sticking with something like Square.

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Laura

                                      I was initially attracted to Clover by its looks. But after getting into a 4 year lease and cannot even switch merchant services and it could not grow with our business as we expanded- I had to cough it up as a $5000 loss- lesson learned.Functionality it not intuitive- I would never recommend it for a full service restaurant-it takes many extra steps to order items – And the salesperson could not even set it up.Very bad indeed💔 I didn’t get into customer support – which is not good.

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Lynda Colter-Bergh

                                        Organization Name: Bottom Lines Consulting

                                        I have seen several reviews that reflect the Sales Organization and how they set up the count rather than the actual Clover system. It would be nice to see this separated. You shouldn’t have a $50 monthly fee (unless you chose an app that cost that). If you signed a 4 year lease, then you are, again, a victim of an unscrupulous sales person getting big fees for your lease. Being a rep, I used Clover for the first time with my client. Setup was easy, though their online manuals are lacking. Unfortunately, a lot of the functionality comes from 3rd party apps (some of whom exaggerate their functionality). Support of these apps vary based on the company. Some are great, some suck. I’ve had great support from Clover when setting it up or when questions come up with their handy call me button on their system. Keep in mind, there are different levels of systems you can buy. This is definitely more geared towards restaurants and lacks some basic functionality that I feel should be included for Retail. However, There are workarounds that can be done if you have a rep that actually has any expertise and care to figure it out.

                                        • Organization Name: Bottom Lines Consulting

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                                        palwasha wali

                                        the bad bad bad bad bad business decision you will ever make for your business. Not worth the price the headache and your time. From First data to anyone who’s offering this device is all about taking your money and then leaving you dry and cold. I bought it for my two locations and was the waste of money. I wish I would have invested MORE time to read reviews about this product. If you are reading this review you are defiantly smarter than me so DON’T EVEN COME CLOSE TO THIS PRODUCT JUST DON’T GET YOUR SELF INVOLVED.

                                        1

                                          This comment refers to an earlier version of this review and may be outdated.

                                          kmy

                                          We decided to buy the Clover mini instead of leasing it, with the justification that if we can make it work for X amount of time, it’ll end up cheaper. Guess what? After 14 months, we were completely locked out of the machine. Apparently this is a safety mechanism that protects us should the machine be tampered with. The rep said often if we drop it (it has never been dropped), it will trigger this safety mechanism. As a safety precaution, we could NOT opt to simply reactivate the machine -we had to have a replacement. They mailed us a replacement machine within 24 hours, but we were without a POS machine for that period of time. After repeatedly being told by the rep on the phone that there would be no charge to our company – guess what? We were billed a $250 “replacement” fee on our next statement. Apparently that fee is not applied unless the machine is over a year old. Convenient that we had that issue pop up at 14 months, don’t you think??

                                          1

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                                            Joe Thomas

                                            Do you not get involved with this company! We have to Clover mini systems in our business. Less than 9 months old and the data cable is coming apart. They will not sell just the cable. You have to buy an entire new Clover Mini. It took me half a day of wasted time going between them and our merchant account provider. Clover just keeps putting different people on spouting the same line.” You have to talk to your merchant services provider about all parts.” I told them that my merchant services provider had already informed me that clover will not sell them just the cord. I asked the Clover rep if that was true. He kept repeating the same response over and over again. There are other systems out there with better support. Do not even talk to these people unless you want to have to buy a whole new POS system every 9 months.

                                            1

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Carl Johnson

                                              I work at a perfume kiosk, and a year ago I would’ve given the Clover POS Support maybe a three star review because it somewhat adequately provided for our needs. But the last two SW updates have been horrible, removing critical functionality for us. One update removed the ability to get LY numbers for our own business from the “reporting” app. What retail operation doesn’t constantly refer to last year’s sales numbers?! Why on earth REMOVE functionality?! I called support and they simply said “we can’t help you”. Today, yet another automatic update which took away our ability to search our inventory via text. What used to come up in the big main screen now has been relegated to a tiny pop up box which only shows the first few characters of each product name, none of the details are shown, therefore there is now no way to look up pricing unless we dig out an actual box from our display somewhere and scan it. This, if not reversed/fixed, is a dealbreaker for us. I have a critical call into Support, and the only message I’ve gotten was that they are too busy to handle any calls, try back later. Support has been absolutely horrible. If you are considering a POS system, I would highly suggest looking for something else with better customer support and better features, and an update team which is not habitually taking away features and making life miserable for everyone.

                                              1

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                                                Frank

                                                Worst system in the industry.Other people in the industry have the same feeling. DO NOT GET INVOLVED WITH THIS INADEQUATE SYSTEM. We are having our lawyer go forward in breaking the contract with them.FEES are ridiculous and not justified.Service technicians are helpful

                                                1

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                                                  Emerson

                                                  Hi Frank,

                                                  May I have you lawyer contact? I’m having a lot of problems with Clover and I would like to talk to a lawyer who already has an open case against this company.

                                                  Thank you.

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                                                    Randee M.

                                                    Was told this system did one thing, signed the contract, only to find out it did NOTHING they said it did. Now I’m stuck paying for this dumb machine that’s been out of the biz long enough for me to turn it on and see it had none of the features they promised it would. Go with square! Much better service all around. I’ve been fighting with Furst Data for over a year, but it seems as though they just want your money and don’t really care if you actually need the product. It’s quite disturbing, actually. So, RUN far and fast from this POS!

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                                                      Ryan Anderson

                                                      Great setup, machine works well… iPhone with mobile jack. My problem is with them putting money in the bank after they accept the payment. Some days it’s one day, others it’s 5. Be consistent!!! They also have “batching issues” in which it didn’t deduct fees from my bank and then randomly absorbed an entire payment without any info.

                                                      2

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                                                        Notsatisfied

                                                        The actual system works fine, but it’s ALL the fees and ridiculous charges that have made me so dissatisfied. I would not recommend this POS system for small business. It’s difficult to understand the statements. The fees were horrendous and I didn’t understand why I was paying such a high rate, I a, switching to the Square. I also didn’t like how I had to pay for the all the apps. Not Recommended for small busiensses

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                                                          new user

                                                          Clover bar code scanner is incompatible with some of the most commonly sold items, like Camel Blue kingsize cigarettes.
                                                          They know about it, but deliberately don’t inform potential new customers, because most people think once they have signed a contract that it is binding even if the party who drew the contract up had deliberately misinformed them, which is not correct.
                                                          Right now, anyone who wants out of any contract they have made with clover have a valid argument for the legal disolving of the contract as it was and is still sold under false pretences.
                                                          Also, it is heavily implied that you need the clover system to use other tools such as ‘apps’ that help with accounting and inventory, which is untrue, there are many apps you can use on your computer, and they are mostly far cheaper and better than the ones tied to clover.
                                                          Also, there is zero tech support, if you phone them with a problem, the only people they employ are sales people, who don’t know anything about how it works and will not be able to assist you, and they have no technicians, so if it breaks you have to buy or lease a second machine whilst the clover is sent away for ‘testing’.
                                                          Don’t do it, I have lost money through this scam, and now am going back to a reliable CC reader and using software on a computer instead of clover apps.
                                                          clover is a scam, everyone told me, and I didn’t listen, I thought they were just trying to get my business, but they were warning me, and for good reason.

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                                                            Mike

                                                            This is completely inaccurate. Clover is definitely not a scam, as I have it in 4 of my 5 locations. You CAN scan ALL barcode items as long as the settings are change to accommodate them. Clover can also utilize a 3d Motorola scanner without any issues and this will scan Drivers Liscense for clients. They DO have 24/7 tech support that can also remote into your system for FRER. My First Data rep is awesome and so are my rates! I’m paying way less than my Heartland terminal!! It looks like someone had a bad rep which lead to a bad experience. Clover is in my bar, gas station, liquor store, and my upscale restaurant. Zero issues and the update their software for Free! Love Clover

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                                                              John

                                                              Does anyone know how It will work if I turn off the card reader and use another terminal independently? When settling with a customer can I do cash transactions and then other transactions for CCard transactions done on an external terminal?

                                                              1

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                                                                Paige Sinnott

                                                                The whole system is shocking and this article tries to soften the blow. Seriously DO NOT go near Clover. I know this is about Clover US but trust me the Clover EU service/product is just as bad. I got caught up with it because of my bank however I didn”t get into contract with them so I am incredibly lucky that I can just leave. Many reviews and people who have been screwed over by them have threatened legal action, which may be the only way to stop them!

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                                                                  mark Dayton

                                                                  The customer support is awful!!! They don’t mind leaving your Business high and dry.If you get a supervisor named Andrew,Hang up and try to get some one else.

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                                                                    Jack

                                                                    Clover does not have a report for removed items. This is a very basic info for restaurant owners to know that anything that has been removed from the employees are shown on a report. I’m surprised that they don’t have this feature and would not recommend for restaurant use.

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                                                                      Harris Coleman

                                                                      Clover now has reporting for removed items.

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        Gregory

                                                                        How you see if a employee removed items or cancel a entire order and pout the money on his or her pocket?

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                                                                          Anna Rawson

                                                                          This was the WORST experience EVER!I was a new customer, I had used this service 1 full week, I was treated nicely by the customer service… However, They withheld money in security,It took over 1.5 weeks to settle that they will hold my $3034.00 for 180 days. and part ways. Yes, I too helped decide that. They didn’t mind going into my account to take fee’s and payments for themselves. However, My Scientific Glass was a unacceptable business, My CC swipes were unacceptable, However, coming INTO my account was acceptable. Security NEVER called me, I turned in ALL the paperwork I was asked to send AND my CC Holders watched for their call. NONE was ever given. This company is the worst CC processing company EVER!! NOBODY should trust this company ever!!

                                                                          1

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                                                                            Daniel

                                                                            They charge a $500 dollar canceling fee if you want to terminate the contract, this coupled with the need for apps (those cost extra obviously) for simple things like offline transactions made it a very poor experience. The system has trouble with simple things like reading cards, forced shutdowns and staying online. (those pesky things you pay for) Also the customer “support” is absolutely dedicated to never do anything beyond assuring you that they care, while doing their damnedest to do nothing for you.

                                                                            1

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                                                                              Harris Coleman

                                                                              Clover and First Data no longer charge a ETF.

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                The Lock Lady

                                                                                I am currently trying to get CLOVER’S Marketing verbiage OFF of MY RECEIPTS of MY CUSTOMERS. Yep. They PLASTER THEIR NAME all over YOUR customer’s EMAILED RECEIPTS. They take advantage of YOUR business. Your clients and Your work by plastering THEIR name “Clover” all over your emailed sales receipts. They are REFUSING to change having their name IN BOLD all over the receipts. While YOUR company name remains in small font. Support call is about 45 minutes. Answer to this problem? “They are waiting “until they get enough customers” complaining about this.” Really? Change it now. It’s been over a month and they refuse to STOP MARKETING on the back of my company’s work and MY customers.

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                                                                                  Don Arvin

                                                                                  What baffles us as a small restaurant is the fact of being able to close out the end of day with open checks! If the owner is not present and you have a manager closing the drawer down they can simply do so with open checks???? We’ve called 3 separate times and sat on hold only to be told thats how it is. If you want to run separate reports for food, bev, beer, wine etc…forget it. Its pretty as others have stated and pretty user friendly for FOH staff but if your’e an owner and like reports quick and easy forget this POS. Kitchen modifiers on tickets are a nightmare as well. they literally take up 3 lines and cause mistakes during the rush.

                                                                                  2

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                                                                                    Monique Trevarrow

                                                                                    I leased the clover about 2 years ago. I am not going to say i have not had my frustrations over it but overall it is a good system. I have always had customer service answer any questions i had before i hung up with them. Frusturated at the salesperson that sold it to me but it is not clovers fault. We only use it for our dining room (table app) and the orders can not be deleted if they are under an employee status. Managers and admin can delete or refund. also it shows in the order app even if it is removed it will show a 0 balance. As with anything there are good and bad to every system. The few thousand dollars it cost is alot better than the 15,000 other systems want.

                                                                                    3

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                                                                                      Bill Stoeckel

                                                                                      Does anybody know how I can do pre-orders or standing orders with this device so let’s say you come to my store on Monday and would some big order for Friday can I do a pre order PLEASE HELP

                                                                                      3

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                                                                                        Guy Mandel

                                                                                        Hello Bill, yes – you can do a pre-order. Simply key the order, then hit PAY, BACK, SAVE and the order will be saved to the ORDERS screen. I hope this helps.

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                                                                                          Beth T

                                                                                          I have had the clover station for 4months and have had to call and get my station replaced 4 times because of several different issues.one the scanner wouldn’t work, and three other separate times the system has crashed on me during my busiest times and cost me customers because I am unable to cash them out and ring up their items. If I were to purchase this item over I would not. I am not happy with this system. When working it’s a good system to have but I’ve had so many problems with it I’m just over it .

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                                                                                            Karen

                                                                                            We are a small tennis apparel boutique shop. We have been reasonably happy with Clover with the exception of 2 things. First, we are unable to generate a report showing our customers’ purchasing history. We like to reach out to them when we receive new merchandise from particular vendors that they have purchased before. This was a great tool for us with our old POS system and we have been unable to get any satisfactory solution from Clover. Second, when customers return merchandise and exchange it for something else. you have to refund the original order and then do a new order instead of just exchanging within the existing order. It is time consuming and complicated.

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                                                                                              Roo crew

                                                                                              I had been getting switched over to many people at clover support and was told to write to developer not knowing this will ever get read, so pathetic customer service to begin with. Clover table app has a major flaw and unless someone fixes it, there’s NO WAY this can be sold to restaurants as good POS where the majority orders get ordered thru table app. Once you are on table app, any order gets put in can be deleted-both fired and not fired-without leaving any trace for management to check. Therefore anyone without authorization can delete the entire order and pocket the cash easily if they want to. The restaurant has NO WAY of controlling this unless they use register app where you can’t create any tables. This should never been sold to restaurants where all sales are from tables service and once the issue was brought up it should had been forwarded to the right person so it can be fixed but neither was done by clover support. Anyone considering to buy this system for FULL SERVICE RESTAURANT, just run from it otherwise will be wasting money.

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                                                                                                Harris Coleman

                                                                                                Reporting is now available for deleted items. You can also set employee permission where orders cannot be deleted.

                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                  Serge

                                                                                                  This is a very basic and limited system. You will only realise this after you have purchased it unfortunately and then you are stuck for a few years.Sales rep who sold it, and promised it would do everything we asked suddenly disapears and you are left with clover people who just apologise for the systems shortcomings but refuse to let you go.Our book keeping and reconciliation is now in shambles and we are left with a pos system that is no good for us; not to mention the useless extra bits of hardware that we were sweet talked into buying and paying monthly rent for now!

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                                                                                                    gurmeet

                                                                                                    does anyone know how to manage cigarette inventory since i sell in packs and cartons, no one at clover is able to help me. and cant find any app on there that would do that also.

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                                                                                                      Pati

                                                                                                      I have the same question. Have you found a solution?

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                                                                                                        Alexis

                                                                                                        I have been reading these reviews and I am not sure why so many people have had such problems. Is it because when you have a horrible experience you have to tell everyone about it? I am researching the Clover and it seems ideal for a lot of merchants. Apps are developing every day to suit needs and I think it will only become a better system with time. POS systems (like for restaurants) cost the business thousands of dollars and still run into the lack of customer support. From what I am reading the irritation is the sales rep (ISO) not being there to help. THAT IS NOT CLOVER’S FAULT. Be wise and call your financial institution to help you find a solution. First Data owns Clover and they are not known for their customer service. This is why you should always purchase merchant services with your financial institution. Most businesses have direct contact people for their Treasury Management and Banking, why not utilize that relationship for your merchant processing as well?

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                                                                                                          Rose Fogarty

                                                                                                          Organization Name: Fogarty's House of Vapor

                                                                                                          I would NOT recommend Clover to any merchant. The reporting on it is terrible. You can only get most reports for 3 months at a time so if you’re looking for data on a year you have to do the reports 4 times. They finally came out with being able to get your sales report for a year but you have to request the information and then they email the report to you. Seriously?! If you have an item that comes in multiple colors or sizes you have to have a different button for each color or size in order to keep an accurate inventory. If you have a lease and one of your devices stops working you have to purchase a new one. They only have a 1 year warranty on their devices. But then you’re stuck in a lease without a working device. It is always disconnecting itself from the internet even when the internet is working perfectly fine so you’re either forced to take offline payments or piss off your customers by not accepting credit and debit cards. Customer service is terrible and the tech service is just barely better. And anything you want to do on it, time clock or rewards program, you have to buy an app and it’s an additional monthly charge. When I call customer service you can barely understand them and they never know the answer. I can’t wait to get rid of this system.

                                                                                                          • Organization Name: Fogarty's House of Vapor

                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                          Penny

                                                                                                          This system is awful for reporting – all payment based. No one at clover can give me an answer to why my line items do not add up to the revenue on the same date and time!!!! Bad enough I have to export to excel and sort, but then to have it not add up is beyond frustrating.

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                                                                                                            Sultan Hameed

                                                                                                            i am looking at the reviews and almost all are talking about coustomer service , and support . any equipment with this kind of reviews has no future . i was almost ready to buy this product , but now i have changed my mind . please work on coustomer support and technical help to be sucessful

                                                                                                            1

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                                                                                                              Cafe Xpresso

                                                                                                              The support at clover is absolutely atrocious! The lady that sold me on the system (w/ Sam’s Club merchant services) said that their technicians would listen to feature suggestions and implement them to meet our needs. Total BS. I’ve been sending in the same feature request for two years, and have yet to even receive so much as a “thanks for your request” email. I will be changing to another system in the near future. They charge you $40/month for using their service and won’t even return an email.

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                                                                                                                Maureen

                                                                                                                This review is in regard to customer service. It is really hard to understand the customer support agents and for each question they put you on hold for 5 – 10 minutes while they find the answer. this means even your most basic call takes approx 15 minutes to get a question answered. Wish they would have an agent on live chat!! Love the machine itself. Yes there are lots of fees but that is no different to anyone else we have used in the last 20 years – they all rip you off. We have had this machine for approx 5 months.

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                                                                                                                  Satish

                                                                                                                  Lot of hidden cost
                                                                                                                  Product does not deliver on promise
                                                                                                                  No customer Support. Have been trying to get in touch with them since last 3 months no reply
                                                                                                                  No address or contact info posted on website. There is number on website which will only talk to you if you have a new product to buy as soon as you complain they disconnect

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                                                                                                                    Marc

                                                                                                                    Clover started out as a good station, reliable, easy to understand. However when we started to expand our restaurant. Issues with the clover station started to arise. Syncing between the stations fail miss arable when Internet goes down or Clovers cloud services is having issues, you can put the stations not to sync with the cloud however this means you can only use 1 station at the time or your orders start to mess up. Meaning your server start to queue up, guest are getting impatient. Kitchen printers are not flawless. Clover support can’t help when hardware is failing they are just buying time for the escalation. Meanwhile overnight replacement shipping does not mean they ship it with priority. We had to wait 3 days for a new unit, we could not print kitchen orders and customer receipts. I can go on and on. Never again will I use this station in our new restaurants.,

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                                                                                                                      rustam

                                                                                                                      customer support is unreachable,
                                                                                                                      pos is not transferable to a new business

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                                                                                                                        Harris Coleman

                                                                                                                        Clover added 600 new employees this year, so you rarely have to wait. Clover is now transferable to new owner of business.

                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                          A White

                                                                                                                          We have a small e-cigarette high street company in cornwall and I wish we never got this system. You cant sub-catogorise, the button colours are pre-set and sporadic, it costs a small fortune to use, and there are so many hidden costs along the way that they gloss over when they are doing “the sales speech”. I will never recommend it to anyone as I cannot see what industry it would suit, unless you have about 8 items with no variables!! Shocking and I would always say AVOID AVOID AVOID!!!

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                                                                                                                            Eric

                                                                                                                            You need to add modifiers to your categories. This will achieve “sub-categories” for you.

                                                                                                                            https://help.clover.com/article/modifiers/?userDevice=station

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                                                                                                                              ben

                                                                                                                              Hi, i am opening vape store soon and already contacted clover for the POS station, can you please advice me the exact problems you are facing.

                                                                                                                              My name is ben, i am in Virginia beach – VA.
                                                                                                                              and also i see that you have E-cig business so that we can discuss the products and business.

                                                                                                                              Regards

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                                                                                                                                Hair TYME

                                                                                                                                So many hidden fees its ridiculous! Clover takes advantage of small businesses. Its a pretty POS but that’s all. When I canceled service they still debited my account for months! After going in circles for months they told me to call my bank every month to dispute the charges!! Come to find out before you cancel service you have to uninstall each individual app. No one told me that during my months of calling and frustration. I hated the clover

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                                                                                                                                  Ron Yechezkel

                                                                                                                                  Clover . Clover almost kill my business. This is what happened when criminals take advantage of your money. Holding founds, no one answers, giving people fake answers ” you will see your money in the next 24 hours ” ” there is no problem in your account you can keep using it ” , but – you may not using your Clover , they trying to keep more money to hold . I can’t believe that i was a victim to this froud ! I really need a good lawyer, and to find more people that was a victim like me .

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                                                                                                                                    Duane Lawson

                                                                                                                                    So far it has been good but a little limited for my salon. The check in and timer for customer services is my biggest obstacle so far!

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                                                                                                                                      Drew Kluger

                                                                                                                                      I read your post about the clover. I am sitting down with it for the first time today. I have an acupunture and chiropractic business that is, I’m guessing set up similar to your line of business. I wanted to know, since you’ve had good success with clover up til Feb., what apps do you use for making sales other than the basic “Sale” feature?

                                                                                                                                      Thank you for any advice,
                                                                                                                                      Drew

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                                                                                                                                        Chris Vu

                                                                                                                                        I’d have to say I’ve been using the Clover terminal for over a year at a restaurant and it very poorly satisfies our needs. It definitely looks pretty but overall functionality is lacking especially in regard to restaurants. As it frequently disconnects to the internet for no reason, creating risk of taking denied card transactions. It does not offer multiple language support, and does not allow the arrangement of tables.All these features which we definitely require at our establishment.

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                                                                                                                                          Ryan Colonel

                                                                                                                                          This thing is expensive and customer support is terrible. If you are smart you will find a different cash register system.

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                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

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