Clover Station POS Review

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Date Established
2013
Location
Mountain View, CA

Highlights:

  • Easy to set up
  • Easy to use
  • Competitive pricing available
  • Aesthetic appeal
  • Large, easy-to-read touchscreen
  • Adaptable

Overview:

Clover Station is an uncommon cloud-based point of sale platform. By uniting a robust POS system with a printer, cash register, and terminal, this product actually replaces the need for traditional supplementary hardware.  

On its own, this POS has only basic functionality, but when supplemented with apps from Clover’s App Marketplace, Clover Station becomes a powerful tool that enables you to manage employees and customers, track inventory, create and view reports, and monitor your revenue stream. Most of these apps are free or can be purchased for a small fee. The result is that Clover Station is adaptable to many different kinds of industries. In short, it can be whatever you want it to be.

Clover was acquired in 2012 by one of the biggest players in the credit card processing industry, First Data Corporation. Given that fact, I suppose it isn’t particularly surprising that Clover Station (and other Clover products, including Clover Mini and Clover Mobile) is always sold in conjunction with a merchant account. In 2013, Bank of America Merchant Services was the first company other than First Data to offer Clover products to its customer base, followed by PNC Merchant Services. Currently, you can buy Clover Station through over 3,000 major banks in the US, including Citibank, SunTrust, and Wells Fargo. It’s also possible to purchase Clover products from small business suppliers like Sam’s Club, Restaurant Depot, or from independent providers of merchant services like First Data’s Ignite Payments division.

Unlike iPad-based POS systems, Clover Station updates automatically and is not “vulnerable to the whims of more consumer-oriented operating system updates.” To those of us who have suffered from the sometimes unfathomable caprice of iOS devices, this might seem like a breath of fresh air.

 At first glance, Clover Station seems like an ideal POS solution – it’s flexible, feature-rich, and functional. But customer feedback has grown increasingly negative over the years, mostly due to the unsavory reputation of First Data. Is Clover Station worth the risk? Read on to find out!

Price:

As I mentioned in the overview, Clover Station differs from other POS systems in the way it’s marketed and sold. It must be sold with a merchant account, so instead of being available from one location for one set price, it can be bought from thousands of different banks, business suppliers, and merchant services providers, each one offering different swipe fees and hardware costs.

By all accounts, the cost of Clover Station itself does not vary much. From most of the major banks that carry it, and from First Data itself, you can buy each terminal and the accompanying hardware for around $1,000; some institutions even offer the option of leasing equipment. Credit card processing rates and swipe fees are another matter entirely and can range from 0.30% + 5¢ to 2.5% + 15¢ or higher, depending on the bank. Some locations may actually offer flat-rate processing fees. In general, the rate you receive will probably depend a lot on your own credit rating and the sales volume of your business. Those of you who have an existing business banking account may be best served by checking with your own bank to see if it offers Clover Station, or you can find authorized Clover Station vendors in your area. It’s possible to buy the POS outright, of course, but most vendors also offer in-house financing. You may be able to qualify for a loan or cash advance as well.

Cloud-Based or Locally-Installed:

Clover Station is cloud-based and stores your information in the cloud. However, if online services are down, the software can continue to function for a time, queuing up transactions until the internet is restored.

Specific Industry:

Clover Station is best for restaurants–both quick service and full-service–and specialty retails stores. It can also be used for service businesses (like hair/nail salons) or for businesses in the hospitality industry (hotels, motels, resorts, etc.).

Specific Size of Business:

Clover Station is best for small to mid-sized businesses.

Ease of Use:

Clover Station

No-Hassle Set Up

I can assure you from my own personal observations, as well as general consensus from users, that Clover Station is easy to use and even easier to set up. It arrives nearly ready-to-go (with a preloaded menu), and there are only a few pieces to assemble. Click here for a detailed run-down of the entire set-up process.

Short Learning Curve

As you can see from the image below, Clover Station’s design is intuitive and resembles a typical computer screen or smartphone device. Depending on what functions you want, there are various apps on the screen which you can open with a touch of your finger.

Clover Station

Employees should be able to pick up everything they need to know about Clover Station after 15-20 minutes of basic training. Most of the apps (at least the most common – reporting, inventory, customers, etc.) are self-explanatory and clearly labeled. The nice thing about a truly all-in-one POS solution, like Clover Station, is that all of the hardware works together naturally. For many business owners, Clover really takes the guesswork out of things.

Hardware and Operating System Requirements:

Clover Station is delivered to you with a touchscreen display, a high-speed printer (which doubles as a power and connectivity hub), and a cash drawer; click here to see official product specifications. It also comes with a high-resolution camera for barcode and QR code scanning. If you want/need more functionality, there are optional accessories available, including handheld barcode scanners, kitchen printers, label printers, weight scales, PIN debit pads, extra cash drawers/coin trays, printer paper, tray locking lids, etc. These items can be purchased from the same place you buy your Clover Station.

There are essentially no software requirements for Clover Station. Everything you do is stored in the cloud, so as long as you have a viable internet connection, you should be good to go. Updates are automatic and apply to all of your Clover devices. Additionally, if you want to access your information away from the store, you can use the Web Dashboard, which will show you everything you want to see as long as you have an internet connection (even if you have multiple Clover devices and multiple locations).

Features:

Clover Station is so adaptable and can be customized with such a wide variety of apps, that it is difficult to discuss features in general. The features included in your Clover Station will be defined by the apps you choose and the functions you require. That said, I will discuss some of the most popular available features, likely to be useful to any type of business.

Basic Features

  • Interface: The Clover Station interface is fairly simple. As I said above, it is reminiscent of a typical computer or smartphone screen, featuring a variety of apps. Once you’ve entered a specific app, you will see a status bar (to let you know which app is currently launched), a content area for the app’s primary functions, and a navigation bar that includes a lock function, a barcode scanner, and icons to go home, go back, and return to most recent apps.
  • App Market: Apps basically run everything for you in Clover, which is itself simply a collection of apps personalized to your needs. As a company, Clover provides retail and restaurant specific apps for everything from your register to voice authorization, bar tabs, refunds, discounts, employees, and inventory management. There are a wide variety of 3rd party apps available as well that offer gift cards, loyalty software, eCommerce integration, the ability to clock employees in and out, and so forth. For a full list of available apps, click here.
  • Orders: You can add items to a new order via the Register app or the Tables app (if you’re a restaurateur). You can also add to an order by searching for the product/menu item or navigating the interface and scrolling to find what you’re looking for. When necessary, and assuming they have the proper permissions to do so, it’s possible for employees to create custom items on an order; in a food service setting, custom orders must be manually sent to a specific kitchen printer. After an item has been selected, it can be associated with an existent modifier, or you can add custom modifiers. Any applicable discounts may be applied via the register app, though again, the ability to add/remove items, create new items, apply discounts, etc. depends on the permissions level of the employee. There may be times when a manager must intervene and enter his/her pin before an action can be taken. Note: Once you accept payment on an order, of any kind, you cannot add anything to the order. If you need to distinguish between orders taken on different devices (multiple Clover Stations, or a Clover Station and a Clover Mini, for example), you can assign custom letters to each of your Clover devices.
  • Employees/Permissions: Employees can be added to your Clover account at any time, and described by their names, nicknames (which will appear on customer receipts), roles, login pins, and contact information. The best way to manage employee permissions is by assigning each worker a role. You may want some people to have access to sensitive information while restricting others to basic register functions. The different roles you create will automatically come with different levels of access to the POS, so assigning roles to employees right off the bat “enables admins to enable or disable permissions in bulk for their employees by segments.”
  • Payment Options: On its own, Clover Station is capable of handling regular cash, check, credit, and debit transactions. However, if you want to be able to accept other forms of payment, like EMV, Apple Pay, Android Pay, and even Google Hands-Free in certain select areas, you’ll need to have a Clover Mini or Clover Mobile device.

Advanced Features

  • Inventory: Adding inventory in Clover Station is a bit more involved than I would like, and could be easier. You must download an inventory spreadsheet, open it in MS Excel (or any other spreadsheet application, as long as the final format is .xlsx), and fill in fields for price, item name, price type, price unit, tax rate, business cost, product code (barcode ID), SKU, modifier group, quantity, labels, and so forth. Items can be described with variants (such as color) and options (such as size), and organized into categories or labeled for quicker access. Those of you in food service can create modifiers for each item. New items can be created with or without variants and be sold by a fixed or variable price, or priced per unit (oz, g, kg, lb).
  • Reports: The Clover Station app provides decent reporting tools, including a “By Payments” report (see below) which shows you a summary of completed transactions made during a specified time period. There are also reports for net payment statistics, cash reports, payments by card type, employee statistics and activities, discounts, taxes, orders and more. All reports can be sorted according to date/time and filtered for specific requirements; once created, reports may be exported and/or printed for further analysis.

Clover Station

  • Customer Management: Clover Station gives you the ability to collect customer information at the time of sale. Later, you can search for customers by name and date or look up a customer’s order history.

Integrations and Add-Ons:

Clover Station’s App Market allows you to pick and choose the features and/or tools your business requires, such as coupon processing, virtual PIN pads, gift card management, employee management and advanced reporting. Most of the apps are completely free, though many are accompanied by a small fee. Furthermore, if you have very specific needs and would like to design you own application, the Clover API is available to developers.

Compatible Credit Card Processors:

The Clover system is vertically integrated with credit card processing. It is always sold together with a merchant account from places like Bank of America, Citibank, Restaurant Depot, and any other First Data Independent Sales Organization (ISO).

Customer Service and Support:

Customer service (regarding payments and any merchant account issues) is likely going to come from whichever merchant services provider you end up going through (unless you sign up directly with First Data). For this reason, it’s important to be careful about the bank/provider you choose to buy from. On the other hand, technical support regarding the actual software and hardware is going to come directly from Clover (or more accurately, First Data), which is where you start running into problems. First Data has historically had problems on the merchant services side of the business (excessive fees, account terminations, withheld funds) so you’re rolling the dice when it comes to software and hardware support. According to most recent customer reviews of Clover Station, First Data seems to be sticking to its poor customer service reputation. Customers cite rude customer service representatives, dodgy responses (if any), and general dissatisfaction.

Clover also provides a self-serve help center with guides, FAQs, and troubleshooting tips. This material is helpful, for the most part, but some of it is poorly written and/or not quite thorough enough to be of use. There are a few videos available as well. You can find a selection of them on YouTube, though I didn’t find any of them to be as detailed as I would have liked. Assistance with individual 3rd-party apps is managed by the app providers themselves.

Clover also has a Facebook, Twitter, Google+, and GitHub that all appear to be somewhat active.

Negative Reviews and Complaints:

Clover Station has a few major red flags, including:

  • Cost: The biggest complaint I’ve heard (from customers and reviewers alike) is that the upfront costs can be prohibitive. If your business needs more than one terminal, for example, it could run you upwards of $2-3k right off the bat. This cancels out one of the advantages tablet-based software generally holds over the locally-installed terminal systems. Basically, all of the best cloud-based POS software will run on an iPad and/or Android tablet, meaning that if you test out one system and it doesn’t work for you, you can transition to another system without having to invest in new hardware. Clover, on the other hand, is run exclusively on First Data proprietary hardware, meaning that you can’t even test the system out without investing around $1,000 upfront—and forget about an inexpensive switch if it doesn’t work out.
  • Purchasing Market: Another negative of Clover Station is that there is no single place to buy it, yet you are restricted to a single merchant services provider. Therefore, you’re going to get different rates, different prices, and different customer service options at each location, yet no matter which reseller you go through, you’re still limited to having First Data as your processor. I’d be wary around any POS that only integrates with one processor, but this is particularly a problem with First Data because of its increasingly poor reputation. More and more people are reportedly being hung out to dry by First Data and its resellers. Though some resellers (like Payment Depot) have managed to maintain a great reputation, they can really only help on the payments/merchant account side of things. For technical support, you’re still at the mercy of First Data’s hit-or-miss service.
  • Customer Service: Customer service (or the lack thereof) is a major complaint among many Clover customers. This is where doing your research on which provider you choose can really save you lots of heartache in the long run.
  • Lack of Transparency: Feedback about nonnegotiable contracts, hidden fees, and the system not being what they expected are also extremely common. The word scam has been used in quite a few of these comments. On that note, you should also be aware of some actual Clover Station scams on eBay.     

Positive Reviews and Testimonials:

There are a number of positive aspects to Clover Station, including:

  • The ability to negotiate competitive pricing
  • Larger than average, easy-to-read touchscreen
  • Aesthetically appealing design
  • Little to no learning curve
  • Wide variety of apps so you can adapt to nearly any industry
  • All-in-one design that includes terminal, printer, scanner, and register

Final Verdict:

At the end of the day, I have mixed feelings about Clover Station. I absolutely love the simplicity of the interface, and it’s hard to beat the visual appeal and practical design of the hardware. Clover Station is easy to use, adaptable, and able to integrate with a number of useful 3rd party applications. For small businesses, especially those with just one stationary terminal, I think it could be a practical choice and reasonably priced to boot, considering that you own the hardware outright. When combined with alternate devices, like Clover Mini or Clover Mobile, this POS can become a powerful, forward-looking tool for your business.

One of my primary concerns about Clover Station is the fact that it is sold by thousands of different banks, merchant services providers, and small business suppliers. In general, I applaud a system that is set up for competitive pricing/rates, but there is something lost when a company stops providing support (and even equipment) for its own product. I’m troubled by the inherent disconnect between Clover, as a company, and the people who use Clover Station. I’m also concerned that there may be problems communicating customer feedback to the actual designers. Not only that, but the limitations placed on Clover users (both in terms of hardware and choice of a processor) are a definite negative.

Worse still, we’ve received a ton of negative feedback lately about Clover Station’s parent company, First Data, regarding negligent customer service and sketchy interactions that leave customers feeling scammed. For these reasons, we’re lowering Clover Station’s rating until we see a positive change from First Data.

That said, those of you who want a simple, attractive POS solution—and don’t mind taking a risk on customer service and payment processing—could do worse than Clover Station. Just be sure to work with a vendor you trust (our favorite is Payment Depot), and research their support/technical assistance policies beforehand.

Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston
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55 Comments

    Steve Wynne

    Like most of the other reviews the cost for processing was not what they quoted because of the add on fees. I'm paying over 5% plus the monthly charge and lease for a mobile swipe unit. We will see how hard it is to get out of the contract.

    1
    Trevor Makings

    With other pos systems that I have used in the past, I have been able to void a transaction before the batch closes at end of the business day.But not with Clover.....if you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund. By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you for the original sale transaction and they then charge you again for processing the refund. Just one more way these criminals processing credit cards are stealing from the "little guy in the street".

    1
    Brian Elliott

    Wish that Merchant Maverick would post comments to the correct review. There are MANY different options in who you can buy a Clover from. Please make sure that you review the merchant service company not just Clover POS. You can have a completely different experience from one re-seller to another. It looks like most of the negative comments on here are because people went with a bad merchant service provider and have nothing to do with getting a bad POS.

    Also, didn’t see this anywhere in the review. Clover offers a 30 day return policy with a full refund. So if you aren’t happy with your Clover POS, return and you will get your money back (if you sign a lease, this will override the non cancellation of a lease). Your merchant service provider may not tell you this, but you can return it directly to Clover and go around them.

    Dance Mom

    I was researching different POS systems and received a call from Clover. The price was right, and included all the necessary equipment, so I decided to go forward with the lease. I was quoted the merchant rates for debit, credit card, and check transactions that were in alignment with the industry average. However, when I received my actual contract for the merchant services, the rates were higher than what I was verbally quoted. At this point I decided to look into the reviews for this company before I signed anything. Am I glad I did! After reading the mostly negative reviews, I sent an e-mail to the company thanking them for their time and explaining that I had decided to go with another company. Then my phone started blowing up with call after call. I was tied up and could not deal with them, so I had my husband answer it and explain why we had decided not to use them. Then the next morning I received an e-mail from my representative from Clover calling me a liar and telling me that I was unprofessional!!! Yes, you read that right. He called me a liar. Wow. What a great way to earn business. I am very thankful that I did my home work before I got tied up with this company. Thank you to everyone who took the time to post their experiences with these people and their product. I feel like I dodged a bullet.

    1
    Trevor Makings

    Their fees are obscene…here is just another way that they are stealing from us……
    If you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund.
    By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you a fee for the original sale transaction and they then charge you again for processing the refund.
    Other pos systems allow you to void a transaction any time before the batch closes at the end of the business day.

    J Lambert

    Don't walk- RUN from this company! If I could leave fewer than one star I would have. The fees are obscene! Every month a new "mystery fee" pops up and is deducted from your checking without notice. The last straw was when they literally multiplied the monthly service fee by over 5x in 1/2017! Small businesses are better off sticking with something like Square.

    1
    Laura

    I was initially attracted to Clover by its looks. But after getting into a 4 year lease and cannot even switch merchant services and it could not grow with our business as we expanded- I had to cough it up as a $5000 loss- lesson learned.Functionality it not intuitive- I would never recommend it for a full service restaurant-it takes many extra steps to order items - And the salesperson could not even set it up.Very bad indeed💔 I didn't get into customer support - which is not good.

    1
    palwasha wali

    the bad bad bad bad bad business decision you will ever make for your business. Not worth the price the headache and your time. From First data to anyone who's offering this device is all about taking your money and then leaving you dry and cold. I bought it for my two locations and was the waste of money. I wish I would have invested MORE time to read reviews about this product. If you are reading this review you are defiantly smarter than me so DON'T EVEN COME CLOSE TO THIS PRODUCT JUST DON'T GET YOUR SELF INVOLVED.

    1
    kmy

    We decided to buy the Clover mini instead of leasing it, with the justification that if we can make it work for X amount of time, it'll end up cheaper. Guess what? After 14 months, we were completely locked out of the machine. Apparently this is a safety mechanism that protects us should the machine be tampered with. The rep said often if we drop it (it has never been dropped), it will trigger this safety mechanism. As a safety precaution, we could NOT opt to simply reactivate the machine -we had to have a replacement. They mailed us a replacement machine within 24 hours, but we were without a POS machine for that period of time. After repeatedly being told by the rep on the phone that there would be no charge to our company - guess what? We were billed a $250 "replacement" fee on our next statement. Apparently that fee is not applied unless the machine is over a year old. Convenient that we had that issue pop up at 14 months, don't you think??

    1
    Joe Thomas

    Do you not get involved with this company! We have to Clover mini systems in our business. Less than 9 months old and the data cable is coming apart. They will not sell just the cable. You have to buy an entire new Clover Mini. It took me half a day of wasted time going between them and our merchant account provider. Clover just keeps putting different people on spouting the same line." You have to talk to your merchant services provider about all parts." I told them that my merchant services provider had already informed me that clover will not sell them just the cord. I asked the Clover rep if that was true. He kept repeating the same response over and over again. There are other systems out there with better support. Do not even talk to these people unless you want to have to buy a whole new POS system every 9 months.

    1
    Carl Johnson

    I work at a perfume kiosk, and a year ago I would've given the Clover POS Support maybe a three star review because it somewhat adequately provided for our needs. But the last two SW updates have been horrible, removing critical functionality for us. One update removed the ability to get LY numbers for our own business from the "reporting" app. What retail operation doesn't constantly refer to last year's sales numbers?! Why on earth REMOVE functionality?! I called support and they simply said "we can't help you". Today, yet another automatic update which took away our ability to search our inventory via text. What used to come up in the big main screen now has been relegated to a tiny pop up box which only shows the first few characters of each product name, none of the details are shown, therefore there is now no way to look up pricing unless we dig out an actual box from our display somewhere and scan it. This, if not reversed/fixed, is a dealbreaker for us. I have a critical call into Support, and the only message I've gotten was that they are too busy to handle any calls, try back later. Support has been absolutely horrible. If you are considering a POS system, I would highly suggest looking for something else with better customer support and better features, and an update team which is not habitually taking away features and making life miserable for everyone.

    1
    Frank

    Worst system in the industry.Other people in the industry have the same feeling. DO NOT GET INVOLVED WITH THIS INADEQUATE SYSTEM. We are having our lawyer go forward in breaking the contract with them.FEES are ridiculous and not justified.Service technicians are helpful

    1
    Randee M.

    Was told this system did one thing, signed the contract, only to find out it did NOTHING they said it did. Now I'm stuck paying for this dumb machine that's been out of the biz long enough for me to turn it on and see it had none of the features they promised it would. Go with square! Much better service all around. I've been fighting with Furst Data for over a year, but it seems as though they just want your money and don't really care if you actually need the product. It's quite disturbing, actually. So, RUN far and fast from this POS!

    1
    Ryan Anderson

    Great setup, machine works well... iPhone with mobile jack. My problem is with them putting money in the bank after they accept the payment. Some days it's one day, others it's 5. Be consistent!!! They also have "batching issues" in which it didn't deduct fees from my bank and then randomly absorbed an entire payment without any info.

    2
    Notsatisfied

    The actual system works fine, but it's ALL the fees and ridiculous charges that have made me so dissatisfied. I would not recommend this POS system for small business. It's difficult to understand the statements. The fees were horrendous and I didn't understand why I was paying such a high rate, I a, switching to the Square. I also didn't like how I had to pay for the all the apps. Not Recommended for small busiensses

    2
    new user

    Clover bar code scanner is incompatible with some of the most commonly sold items, like Camel Blue kingsize cigarettes.
    They know about it, but deliberately don’t inform potential new customers, because most people think once they have signed a contract that it is binding even if the party who drew the contract up had deliberately misinformed them, which is not correct.
    Right now, anyone who wants out of any contract they have made with clover have a valid argument for the legal disolving of the contract as it was and is still sold under false pretences.
    Also, it is heavily implied that you need the clover system to use other tools such as ‘apps’ that help with accounting and inventory, which is untrue, there are many apps you can use on your computer, and they are mostly far cheaper and better than the ones tied to clover.
    Also, there is zero tech support, if you phone them with a problem, the only people they employ are sales people, who don’t know anything about how it works and will not be able to assist you, and they have no technicians, so if it breaks you have to buy or lease a second machine whilst the clover is sent away for ‘testing’.
    Don’t do it, I have lost money through this scam, and now am going back to a reliable CC reader and using software on a computer instead of clover apps.
    clover is a scam, everyone told me, and I didn’t listen, I thought they were just trying to get my business, but they were warning me, and for good reason.

    This comment refers to an earlier version of this review and may be outdated.

    Mike

    This is completely inaccurate. Clover is definitely not a scam, as I have it in 4 of my 5 locations. You CAN scan ALL barcode items as long as the settings are change to accommodate them. Clover can also utilize a 3d Motorola scanner without any issues and this will scan Drivers Liscense for clients. They DO have 24/7 tech support that can also remote into your system for FRER. My First Data rep is awesome and so are my rates! I’m paying way less than my Heartland terminal!! It looks like someone had a bad rep which lead to a bad experience. Clover is in my bar, gas station, liquor store, and my upscale restaurant. Zero issues and the update their software for Free! Love Clover

    John

    Does anyone know how It will work if I turn off the card reader and use another terminal independently? When settling with a customer can I do cash transactions and then other transactions for CCard transactions done on an external terminal?

    1

    This comment refers to an earlier version of this review and may be outdated.

    Paige Sinnott

    The whole system is shocking and this article tries to soften the blow. Seriously DO NOT go near Clover. I know this is about Clover US but trust me the Clover EU service/product is just as bad. I got caught up with it because of my bank however I didn''t get into contract with them so I am incredibly lucky that I can just leave. Many reviews and people who have been screwed over by them have threatened legal action, which may be the only way to stop them!

    1

    This comment refers to an earlier version of this review and may be outdated.

    mark Dayton

    The customer support is awful!!! They don't mind leaving your Business high and dry.If you get a supervisor named Andrew,Hang up and try to get some one else.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Jack

    Clover does not have a report for removed items. This is a very basic info for restaurant owners to know that anything that has been removed from the employees are shown on a report. I'm surprised that they don't have this feature and would not recommend for restaurant use.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Harris Coleman

    Clover now has reporting for removed items.

    This comment refers to an earlier version of this review and may be outdated.

    Gregory

    How you see if a employee removed items or cancel a entire order and pout the money on his or her pocket?

    Anna Rawson

    This was the WORST experience EVER!I was a new customer, I had used this service 1 full week, I was treated nicely by the customer service... However, They withheld money in security,It took over 1.5 weeks to settle that they will hold my $3034.00 for 180 days. and part ways. Yes, I too helped decide that. They didn't mind going into my account to take fee's and payments for themselves. However, My Scientific Glass was a unacceptable business, My CC swipes were unacceptable, However, coming INTO my account was acceptable. Security NEVER called me, I turned in ALL the paperwork I was asked to send AND my CC Holders watched for their call. NONE was ever given. This company is the worst CC processing company EVER!! NOBODY should trust this company ever!!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Daniel

    They charge a $500 dollar canceling fee if you want to terminate the contract, this coupled with the need for apps (those cost extra obviously) for simple things like offline transactions made it a very poor experience. The system has trouble with simple things like reading cards, forced shutdowns and staying online. (those pesky things you pay for) Also the customer "support" is absolutely dedicated to never do anything beyond assuring you that they care, while doing their damnedest to do nothing for you.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Harris Coleman

    Clover and First Data no longer charge a ETF.

    This comment refers to an earlier version of this review and may be outdated.

    The Lock Lady

    I am currently trying to get CLOVER'S Marketing verbiage OFF of MY RECEIPTS of MY CUSTOMERS. Yep. They PLASTER THEIR NAME all over YOUR customer's EMAILED RECEIPTS. They take advantage of YOUR business. Your clients and Your work by plastering THEIR name "Clover" all over your emailed sales receipts. They are REFUSING to change having their name IN BOLD all over the receipts. While YOUR company name remains in small font. Support call is about 45 minutes. Answer to this problem? "They are waiting "until they get enough customers" complaining about this." Really? Change it now. It's been over a month and they refuse to STOP MARKETING on the back of my company's work and MY customers.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Don Arvin

    What baffles us as a small restaurant is the fact of being able to close out the end of day with open checks! If the owner is not present and you have a manager closing the drawer down they can simply do so with open checks???? We've called 3 separate times and sat on hold only to be told thats how it is. If you want to run separate reports for food, bev, beer, wine etc...forget it. Its pretty as others have stated and pretty user friendly for FOH staff but if your'e an owner and like reports quick and easy forget this POS. Kitchen modifiers on tickets are a nightmare as well. they literally take up 3 lines and cause mistakes during the rush.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Monique Trevarrow

    I leased the clover about 2 years ago. I am not going to say i have not had my frustrations over it but overall it is a good system. I have always had customer service answer any questions i had before i hung up with them. Frusturated at the salesperson that sold it to me but it is not clovers fault. We only use it for our dining room (table app) and the orders can not be deleted if they are under an employee status. Managers and admin can delete or refund. also it shows in the order app even if it is removed it will show a 0 balance. As with anything there are good and bad to every system. The few thousand dollars it cost is alot better than the 15,000 other systems want.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Bill Stoeckel

    Does anybody know how I can do pre-orders or standing orders with this device so let's say you come to my store on Monday and would some big order for Friday can I do a pre order PLEASE HELP

    3

    This comment refers to an earlier version of this review and may be outdated.

    Guy Mandel

    Hello Bill, yes – you can do a pre-order. Simply key the order, then hit PAY, BACK, SAVE and the order will be saved to the ORDERS screen. I hope this helps.

    This comment refers to an earlier version of this review and may be outdated.

    Beth T

    I have had the clover station for 4months and have had to call and get my station replaced 4 times because of several different issues.one the scanner wouldn't work, and three other separate times the system has crashed on me during my busiest times and cost me customers because I am unable to cash them out and ring up their items. If I were to purchase this item over I would not. I am not happy with this system. When working it's a good system to have but I've had so many problems with it I'm just over it .

    1

    This comment refers to an earlier version of this review and may be outdated.

    Karen

    We are a small tennis apparel boutique shop. We have been reasonably happy with Clover with the exception of 2 things. First, we are unable to generate a report showing our customers' purchasing history. We like to reach out to them when we receive new merchandise from particular vendors that they have purchased before. This was a great tool for us with our old POS system and we have been unable to get any satisfactory solution from Clover. Second, when customers return merchandise and exchange it for something else. you have to refund the original order and then do a new order instead of just exchanging within the existing order. It is time consuming and complicated.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Roo crew

    I had been getting switched over to many people at clover support and was told to write to developer not knowing this will ever get read, so pathetic customer service to begin with. Clover table app has a major flaw and unless someone fixes it, there's NO WAY this can be sold to restaurants as good POS where the majority orders get ordered thru table app. Once you are on table app, any order gets put in can be deleted-both fired and not fired-without leaving any trace for management to check. Therefore anyone without authorization can delete the entire order and pocket the cash easily if they want to. The restaurant has NO WAY of controlling this unless they use register app where you can't create any tables. This should never been sold to restaurants where all sales are from tables service and once the issue was brought up it should had been forwarded to the right person so it can be fixed but neither was done by clover support. Anyone considering to buy this system for FULL SERVICE RESTAURANT, just run from it otherwise will be wasting money.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Harris Coleman

    Reporting is now available for deleted items. You can also set employee permission where orders cannot be deleted.

    This comment refers to an earlier version of this review and may be outdated.

    Serge

    This is a very basic and limited system. You will only realise this after you have purchased it unfortunately and then you are stuck for a few years.Sales rep who sold it, and promised it would do everything we asked suddenly disapears and you are left with clover people who just apologise for the systems shortcomings but refuse to let you go.Our book keeping and reconciliation is now in shambles and we are left with a pos system that is no good for us; not to mention the useless extra bits of hardware that we were sweet talked into buying and paying monthly rent for now!

    1

    This comment refers to an earlier version of this review and may be outdated.

    gurmeet

    does anyone know how to manage cigarette inventory since i sell in packs and cartons, no one at clover is able to help me. and cant find any app on there that would do that also.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Pati

    I have the same question. Have you found a solution?

    This comment refers to an earlier version of this review and may be outdated.

    Alexis

    I have been reading these reviews and I am not sure why so many people have had such problems. Is it because when you have a horrible experience you have to tell everyone about it? I am researching the Clover and it seems ideal for a lot of merchants. Apps are developing every day to suit needs and I think it will only become a better system with time. POS systems (like for restaurants) cost the business thousands of dollars and still run into the lack of customer support. From what I am reading the irritation is the sales rep (ISO) not being there to help. THAT IS NOT CLOVER’S FAULT. Be wise and call your financial institution to help you find a solution. First Data owns Clover and they are not known for their customer service. This is why you should always purchase merchant services with your financial institution. Most businesses have direct contact people for their Treasury Management and Banking, why not utilize that relationship for your merchant processing as well?

    This comment refers to an earlier version of this review and may be outdated.

    Penny

    This system is awful for reporting - all payment based. No one at clover can give me an answer to why my line items do not add up to the revenue on the same date and time!!!! Bad enough I have to export to excel and sort, but then to have it not add up is beyond frustrating.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sultan Hameed

    i am looking at the reviews and almost all are talking about coustomer service , and support . any equipment with this kind of reviews has no future . i was almost ready to buy this product , but now i have changed my mind . please work on coustomer support and technical help to be sucessful

    1

    This comment refers to an earlier version of this review and may be outdated.

    Cafe Xpresso

    The support at clover is absolutely atrocious! The lady that sold me on the system (w/ Sam's Club merchant services) said that their technicians would listen to feature suggestions and implement them to meet our needs. Total BS. I've been sending in the same feature request for two years, and have yet to even receive so much as a "thanks for your request" email. I will be changing to another system in the near future. They charge you $40/month for using their service and won't even return an email.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Maureen

    This review is in regard to customer service. It is really hard to understand the customer support agents and for each question they put you on hold for 5 – 10 minutes while they find the answer. this means even your most basic call takes approx 15 minutes to get a question answered. Wish they would have an agent on live chat!! Love the machine itself. Yes there are lots of fees but that is no different to anyone else we have used in the last 20 years – they all rip you off. We have had this machine for approx 5 months.

    This comment refers to an earlier version of this review and may be outdated.

    Satish

    Lot of hidden cost
    Product does not deliver on promise
    No customer Support. Have been trying to get in touch with them since last 3 months no reply
    No address or contact info posted on website. There is number on website which will only talk to you if you have a new product to buy as soon as you complain they disconnect

    This comment refers to an earlier version of this review and may be outdated.

    Marc

    Clover started out as a good station, reliable, easy to understand. However when we started to expand our restaurant. Issues with the clover station started to arise. Syncing between the stations fail miss arable when Internet goes down or Clovers cloud services is having issues, you can put the stations not to sync with the cloud however this means you can only use 1 station at the time or your orders start to mess up. Meaning your server start to queue up, guest are getting impatient. Kitchen printers are not flawless. Clover support can’t help when hardware is failing they are just buying time for the escalation. Meanwhile overnight replacement shipping does not mean they ship it with priority. We had to wait 3 days for a new unit, we could not print kitchen orders and customer receipts. I can go on and on. Never again will I use this station in our new restaurants.,

    This comment refers to an earlier version of this review and may be outdated.

    rustam

    customer support is unreachable,
    pos is not transferable to a new business

    This comment refers to an earlier version of this review and may be outdated.

    Harris Coleman

    Clover added 600 new employees this year, so you rarely have to wait. Clover is now transferable to new owner of business.

    This comment refers to an earlier version of this review and may be outdated.

    A White

    We have a small e-cigarette high street company in cornwall and I wish we never got this system. You cant sub-catogorise, the button colours are pre-set and sporadic, it costs a small fortune to use, and there are so many hidden costs along the way that they gloss over when they are doing "the sales speech". I will never recommend it to anyone as I cannot see what industry it would suit, unless you have about 8 items with no variables!! Shocking and I would always say AVOID AVOID AVOID!!!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Eric

    You need to add modifiers to your categories. This will achieve “sub-categories” for you.

    https://help.clover.com/article/modifiers/?userDevice=station

    This comment refers to an earlier version of this review and may be outdated.

    ben

    Hi, i am opening vape store soon and already contacted clover for the POS station, can you please advice me the exact problems you are facing.

    My name is ben, i am in Virginia beach – VA.
    and also i see that you have E-cig business so that we can discuss the products and business.

    Regards

    This comment refers to an earlier version of this review and may be outdated.

    Hair TYME

    So many hidden fees its ridiculous! Clover takes advantage of small businesses. Its a pretty POS but that's all. When I canceled service they still debited my account for months! After going in circles for months they told me to call my bank every month to dispute the charges!! Come to find out before you cancel service you have to uninstall each individual app. No one told me that during my months of calling and frustration. I hated the clover

    1

    This comment refers to an earlier version of this review and may be outdated.

    Duane Lawson

    So far it has been good but a little limited for my salon. The check in and timer for customer services is my biggest obstacle so far!

    This comment refers to an earlier version of this review and may be outdated.

    Drew Kluger

    I read your post about the clover. I am sitting down with it for the first time today. I have an acupunture and chiropractic business that is, I’m guessing set up similar to your line of business. I wanted to know, since you’ve had good success with clover up til Feb., what apps do you use for making sales other than the basic “Sale” feature?

    Thank you for any advice,
    Drew

    This comment refers to an earlier version of this review and may be outdated.

    Chris Vu

    I'd have to say I've been using the Clover terminal for over a year at a restaurant and it very poorly satisfies our needs. It definitely looks pretty but overall functionality is lacking especially in regard to restaurants. As it frequently disconnects to the internet for no reason, creating risk of taking denied card transactions. It does not offer multiple language support, and does not allow the arrangement of tables.All these features which we definitely require at our establishment.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Ryan Colonel

    This thing is expensive and customer support is terrible. If you are smart you will find a different cash register system.

    1

    This comment refers to an earlier version of this review and may be outdated.

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