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Gusto Payroll Review 2022

Gusto is a popular cloud-based payroll software option that seamlessly combines benefits administration and onboarding into a single platform for small to medium businesses.

    Davina Ward
  • 3 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Total Rating5.0
Pricing Good
Features Excellent
Customer Service Excellent
Integrations Excellent
Reviews Good

Payroll Processing Time

2-4 Days

Pricing

$39/month + $6/employee to $149/month + $12/employee

Business Size

Small-Medium Businesses (2-50 Users)

Gusto At A Glance

  • Gusto is a full-featured payroll software solution for small to medium-sized businesses.
  • With HR, benefits administration, and workers’ compensation options, Gusto is a well-developed payroll solution that can handle many business needs at a competitive and transparent price point.
  • Gusto’s user interface is easy to use and full of helpful tips and explanations to help you run payroll, so it’s an excellent option for payroll novices and experts alike.

Davina Ward

Davina Ward

Expert Analyst & Reviewer
A New York native, Davina earned her BA in English from SUNY Geneseo in 2018. After graduating, she began her career as a freelance writing generalist before finding a niche writing about SaaS. Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
Davina Ward
View Davina Ward's professional experience on LinkedIn.



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Gusto for yourself.

The Merchant Maverick Seal of Approval 🏆

Gusto



Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Gusto for yourself.

Sources

To learn more about how we score our reviews, see our Payroll Software Rating Criteria.
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3 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Scott Jordan

    how do i sign up for the beta basic plan? We have only 2 employees in one state, so hopefully can find the most cost effective solution.

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Scott!

      You should be able to follow the “Start Trial” prompts (in our review) to sign up for the Basic (beta) plan. If that doesn’t work for you for some reason, you may want to reach out to Gusto directly for assistance. They should be able to help you get signed up. Good luck!

        This comment refers to an earlier version of this review and may be outdated.

        Daniel Correa

        Organization Name: Two Marines Mocving

        I work for Two Marines Moving. We are a Veteran Owned and operated Company that has been in business for 12 years. We have about 80 employees most of which are Veterans of the United States Armed services. For 11 ½ of those 12 years we have used 2 other payroll companies with no issues and were extremely happy. We recently switched to Gusto and have had nothing but a horrible experience. The most recent and worst of them all started two days ago on 3/11/2020. We were emailed from Gusto Customer Service that our Payroll had been deleted and that our CEO had to log into the system and fill out a 8655 Form in order to get our payroll processed on time and there was nothing else needed to be done from Two Marines Moving. He logged in immediately and upon viewing the document he noticed it was already signed and dated. We attempted to run the payroll and were unsuccessful. We again contacted Gusto to find out why this had happened, and they had told us that there was another document that needed to be signed along with the 8865 and that it was our fault for not noticing the form. We were then informed that the direct deposit portion of payroll will be ran a day later than planned for. We asked how Gusto could fix the mistake they made, and we were told they wouldn’t. We then had multiple levels of our management attempt to reach Gusto and fix the issue. Finally, our CEO had gotten on the phone to speak to a manager. We were again told that Gusto will do absolutely nothing and that because we had spent so much time trying to get our Veteran employees paid on time another cycle had lapsed and now they will get paid 2 days later than expected. We then informed all our employees of this mistake from Gusto and let them know that they could call their customer service to pass on any complaints. Several of our employees informed us that response given from the Gusto customer service staff was that “your management team did not process payroll on time” even though I have Emails from the customer service team at Gusto saying otherwise. They are not only a horrible company but also liars.

        1
        • Organization Name: Two Marines Mocving

        This comment refers to an earlier version of this review and may be outdated.

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