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Clover Flex Review

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Clover Flex Review

  • 9 comments
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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2013
Location
Sunnyvale, CA
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



We've done in-depth testing of each and confidently recommend them.

We've done in-depth testing of each and confidently recommend them.

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9 Comments

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    Kelli Kolasa

    Organization Name: n/a

    Curious what the longevity/shelf life of the product is. Looking into these devices and they seem great. $500 is a lot to invest, but could be worth it depending on how long the device could be expected to be around.

    • Organization Name: n/a
    Jessica Dinsmore

    Hi Kelli,
    Generally speaking Clover does design its devices to last at least a few years (maybe 2-5?). But keep in mind you can also get it very affordably through Clover, and if that’s not quite what you want, the Stripe Terminal is $300 and has VERY similar features.

      Valerie Swetlishoff

      Organization Name: Outback Sewing Machine Repairs

      I have questions about true costs. We are currently accepting payments through First Data. The unit we were using, is now discontinued. Clover Flex has been put forward as a replacement. We have no other Clover products.

      • Organization Name: Outback Sewing Machine Repairs

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Valerie!

      The only costs to operate the Flex are the cost of the device (if you buy it, it’ll run about $400-$500; we strongly recommend buying outright instead of leasing. The Flex is WiFi enabled but if you want a cellular data plan as a back-up or if you want to take it mobile, that’s an add-on. You’ll also need to choose a POS software plan, which will likely run anywhere from $14-$29/month per device, through Clover. We currently do not know if First Data is matching Clover’s rates, because even tho First Data owns Clover, they may offer different plans than Clover, the same way many other providers who offer Clover do.

        This comment refers to an earlier version of this review and may be outdated.

        We've done in-depth research on each and confidently recommend them.

        James Plotkin

        I’ve searched all over for solid information and I can only find that the Clover Flex is using the 3G network. Only in your review, is it mentioned it’s 4G. Which is is for sure? I was advised by my processor that my current mobile device will be at it’s “end of life” this December 31st and that 3G will no longer be supported. Is buying a couple Clover Flex the right choice?

          This comment refers to an earlier version of this review and may be outdated.

          Emily Hale

          Hi James,

          Our researcher contacted Clover at the time of writing the post, and they did confirm for us that they now use 4G. Hope this clears things up for you.

            This comment refers to an earlier version of this review and may be outdated.

            London

            Long story short I was promised these devices would accept a particular gift card which my restaurant used in the past which they were never able to get working despite that promise. I was told the range of the devices were great which within our small restaurant they kept dropping. One device also wouldn’t charge and when I called the support line was placed on hold for an hour and a half to which was then disconnected and no call back was made despite have my number, this is just a couple a issues we had in the one shift they were used, the list could go on and on. We used these devices literally once and since have been trying to return them. It’s been 7weeks and I can’t seem to get anyone to take the machines back from speaking to clover flex, paylidify and first data people. They are a leased device so I’ve been charged to have them sitting and collecting dust. I’ve sent 17email 27phone calls to the 1888 number 14 calls to the rep who signed us up 8 text messages with that person as well. I’ve now spoken with 11 different people giving me 11 different answers on returning them as to which I’ve jumped thru every hoop and have done all that was asked and still have the units. I’ve been promised 6 times boxes were coming for me to return them which still have yet to come. So currently still have the units which have been used once! Customer support is beyond terrible in fact arguably the worst I have ever experienced in my life! Was promised I would not be charged for the units and cancelation fees would be waved but have yet to see this happen.

            1

              This comment refers to an earlier version of this review and may be outdated.

              srinivasa rao kavuthavarapu

              Organization Name: OPENLAB SYSATEMS

              you have any disributers/representatives in india.
              please let us know. We want to sale the products in india.

              warm greetings.
              srinivasa rao .k
              india
              phone: +91 8125715284

              • Organization Name: OPENLAB SYSATEMS

              This comment refers to an earlier version of this review and may be outdated.

              Dakota Fillet

              Hi Srinivasa, I am not quite sure, this may be a question for their support team. I do know that Clover is available in the US and EU and it’s a First Data product. I hope that helps.

                This comment refers to an earlier version of this review and may be outdated.

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