Clover POS System Review
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- Date Established
- 2013
- Location
- Sunnyvale, CA
Pros
- Easy to set up
- Large app store and a wealth of integrations
- Aesthetic appeal
Cons
- Can’t separate POS from payment processing
- Upfront costs
Clover POS Overview
Clover has long been a frustrating company to review. On the surface, Clover does some things better than virtually any of its competitors. The system is incredibly intuitive and a breeze to set up and learn. If I was a small business owner who just getting started, it’s the exact kind of interface I would be looking for. It also offers a variety of software and hardware options for any type of business and gives you the ability to upgrade if your business expands.
On its own, this POS has only basic functionality. When supplemented with apps from Clover’s App Marketplace, Clover becomes a powerful tool that enables you to manage employees and customers, track inventory, create and view reports, and monitor your revenue stream. Most of these apps are free or can be purchased for a small fee.
Clover was acquired in 2012 by one of the biggest players in the credit card processing industry: Fiserv (formerly First Data Corporation). Given that fact, I suppose it isn’t particularly surprising that Clover’s various products are always sold in conjunction with a merchant account. We strongly recommend going with one of the following reputable providers of Clover merchant services rather than getting your Clover account through Fiserv.
The Best Clover Service Providers
| heading | Payment Depot | Dharma | National Processing | Clover Corporate |
|---|---|---|---|---|
Payment Depot | Dharma Merchant Services | National Processing | Official Clover Store | |
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Provides all Clover products | ✓ | ✓ | ✓ | ✓ |
Transparent pricing with no hidden fees | ✓ | ✓ | ✓ | ✓ |
Rate matching and negotiable quotes | ✓ | ✓ | ✓ | Varies |
Fair entry-level quote standard | $49/month+ 0.00% + $0.05-0.15 markup | $20/month 0.15% + $0.07 markup (Must process $10K+ per month) | $10/month 0.15% + $0.07 markup | $39.95/month 2.3% + $0.10 for in-person transactions |
At first glance, Clover seems like an ideal POS solution. It’s flexible, feature-rich, and functional. However, the processing and customer service issues that have plagued the company continue to persist, and Clover has dragged its feet when it comes to addressing them. Customer feedback hasn’t significantly improved over the years, mostly due to the unsavory reputation of First Data/Fiserv through the years. It is also not a cheap product, generally requiring some spendy initial hardware costs. That said, there are very few gaps in the actual software and features that Clover offers. Is Clover worth the risk? Read on to find out!
Clover POS Review Verdict
Clover POS software is powerful and flexible enough to serve many small businesses well. It supports retail, restaurant, and service industries with ease. The software itself is competitively priced, but credit card processing rates and hardware prices can vary significantly because many companies offer Clover products. This leads to inconsistent experiences that are a major contributor to complaints about Clover POS.
Don’t have time to read an entire review? Take a look at our top-rated point of sale solutions for a few quick recommendations. Every option we present here offers excellent customer support, detailed user interfaces, and easy-to-use software, all for a reasonable price.
Table of Contents
Price
Clover differs from other POS systems in the way it’s marketed and sold. It must be sold with a merchant account, so instead of being available from one location for one set price, it can be bought from thousands of different banks, business suppliers, and merchant services providers, each one offering different swipe fees and hardware costs.
Getting the actual equipment is the easy part, and, for this review, we’ll focus on the pricing you can get by buying from Clover directly. Through Clover’s site, you can choose from four plans:
Register Lite Plan: Best for businesses with card sales of less than $50,000 a year
- $9.95/month for first device; $9.95 for each additional device
- 2.7% + $0.10 for in-person transactions
- 3.5% + $0.10 for keyed-in transactions
Register Plan: Best for businesses with a higher number of card sales
- $39.95/month for first device; $9.95/month for each additional device
- 2.3% + $0.10 for in-person transactions
- 3.5% + $0.10 for keyed-in transactions
Table Service Restaurant Plan: Best for full-service restaurants
- $69.95/month for first device; $9.95/month for each additional device
- 2.3% + $0.10 for in-person transactions
- 3.5% + $0.10 for keyed-in transactions
Counter Service Restaurant Plan: Best for quick-serve restaurants (available with Mini & Station Pro only):
Bear in mind that credit card processing rates and swipe fees at other banks are another matter entirely and can range from 0.30% + $0.05 to 2.5% + $0.15 or higher, depending on the bank. Some locations may offer flat-rate processing fees. In general, the rate you receive will probably depend a lot on your credit rating and the sales volume of your business.
You also have your choice when it comes to hardware, and you can purchase everything from small card readers for processing payments with your phone to a full-service station that can run an entire store or restaurant. Interest-free financing options are avilable for all devices. Here’s a quick look at your options:
Clover Go: $69
This mobile device syncs with all other Clover products, it works on iOS or Android devices, and it allows you to take multiple types of payments on the go. It provides a bird’s-eye view of transactions and is fully customizable. Go can be used with the Register Lite or Register plan, but by itself, the Go cannot take advantage of all features available with the Register plan.
Clover Flex: $499
This product accepts multiple payment types and comes with Rapid Deposit, getting you your cash quickly. Flex is an all-in-one POS system that you can operate from the palm of your hand, featuring advanced inventory, a loyalty program, and customization options. The Flex can also be used as an add-on to a Clover Station or Clover Station Pro setup.
Clover Mini: $749
This device is made to run your entire business from the front to the back of the house. Mini features a simple interface and the ability to take a wide variety of payments. The all-in-one POS comes with advanced inventory, a wide array of reports, and excellent employee management, along with many other features. Don’t let its small footprint fool you—the Mini be used for any type of business, from retail, to QSR, to full-service restaurants.
Clover Station: $1,349 or $1,399
Clover’s classic offering the Clover Station is designed to run larger businesses, including full-service restaurants. Clover Station comes with a 14″ high-definition screen, a receipt printer, a cash drawer (not pictured), and a simple and sleek interface. You can build restaurant floor plans with ease and take mobile orders, not to mention a large number of back-end features to help you keep your business running at peak efficiency.
You can purchase Clover Station “for any business” for $1,399, or a version specifically for full-service restaurants for $1,349. The restaurant version has a regular receipt printer, while the more expensive version comes with an NFC-enabled receipt printer that has a customer-facing screen.
Clover Station Pro: $1,649
Clover Station Pro is Clover’s newest hardware offering. The main difference between the Station Pro and the Station is that the Pro adds a customer-facing screen, which appears to be a pared-down version of the Clover Mini. The merchant-facing screen is also slightly different than the Station screen (though both are 14 inches) and the receipt printer is advertised as “high-speed.”
With the Clover Station Pro, you have the option to choose the Counter Service Restaurant Plan or the Register plan for any business.
| heading | Payment Depot | Dharma | National Processing | Clover Corporate |
|---|---|---|---|---|
Payment Depot | Dharma Merchant Services | National Processing | Official Clover Store | |
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Provides all Clover products | ✓ | ✓ | ✓ | ✓ |
Transparent pricing with no hidden fees | ✓ | ✓ | ✓ | ✓ |
Rate matching and negotiable quotes | ✓ | ✓ | ✓ | Varies |
Fair entry-level quote standard | $49/month+ 0.00% + $0.05-0.15 markup | $20/month 0.15% + $0.07 markup (Must process $10K+ per month) | $10/month 0.15% + $0.07 markup | $39.95/month 2.3% + $0.10 for in-person transactions |
Cloud-Based Or Locally-Installed
Clover is cloud-based and stores your information online. If online services are down, the software can continue to function for a time, queuing up transactions until the internet is restored. This includes the ability to take card payments during an outage, the data of which is encrypted and stored to be processed once service is restored.
Specific Industry
Clover, with its various systems, works for virtually any type of retail store and is especially well-suited for quick-service restaurants. Clover can handle full-service restaurants with features like table mapping and tableside ordering available with the Table Service Restaurant. Clover is also great for QSR, fast-casual, and bars, with the new Counter Service Restaurant plan, which comes preloaded with apps like Bar Tab Auths, Tips, Shifts, Discounts, and Happy Hour.
Clover can also be used for service businesses (such as hair/nail salons) or businesses in the hospitality industry (hotels, motels, resorts, etc.).
Specific Size Of Business
Clover is best for small to mid-sized businesses in retail or restaurant establishments.
Ease Of Use
- No-Hassle Setup: Clover prides itself on being user-friendly, which is a huge factor in its popularity. It arrives nearly ready to go (with a preloaded menu if that appeals to you), and there are only a few pieces to assemble.
- Short Learning Curve: Employees should be able to pick up everything they need to know about Clover after 15-20 minutes of basic training. Most of the apps (at least the most common — reporting, inventory, customers, etc.) are self-explanatory and clearly labeled. The nice thing about a truly all-in-one POS solution such as Clover is that all of the hardware works together naturally. For many business owners, Clover takes the guesswork out of things. It’s one of the most visually appealing interfaces you’ll find, and system navigation can be mastered in a matter of minutes. Depending on what functions you want, there are various apps on the screen that you can open with a touch of your finger.
Hardware & Operating System Requirements
There are essentially no software requirements for Clover. Everything you do gets stored in the cloud, so as long as you have a viable internet connection, you should be good to go. Updates are automatic and apply to all of your Clover devices. Additionally, if you want to access your information away from the store, you can use the Web Dashboard, which will show you everything you want to see as long as you have an internet connection (even if you have multiple Clover devices and multiple locations).
You can check out all of Clover’s hardware options on its website, and it offers a range of products for nearly every sized business, all of which sync together seamlessly.
Features
Clover is so adaptable (and can be customized with such a wide variety of apps) that it is difficult to discuss features in general. That said, I will discuss some of the most popular available features, likely to be useful to any type of business.
Basic Features
- Interface: The Clover interface is fairly simple. As I said above, it is reminiscent of a typical computer or smartphone screen, featuring a variety of apps. Once you’ve entered a specific app, you will see a status bar (to let you know which app is currently launched), a content area for the app’s primary functions, a navigation bar that includes a lock function, a barcode scanner, and icons to go home, go back, and return to most recent apps.
- App Market: Apps basically run everything for you in Clover, which is itself a collection of apps personalized to your needs. As a company, Clover provides retail- and restaurant-specific apps for everything from your register to voice authorization, bar tabs, refunds, discounts, employees, and inventory management. There are a wide variety of third-party apps available as well that offer gift cards, loyalty software, eCommerce integration, the ability to clock employees in and out, and so forth.
- Orders: You can add items to a new order via the Register app or with one of Clover’s restaurant-specific plans. You can also add to orders by searching for the product/menu item or navigating the interface and scrolling to find what you’re looking for. When necessary, and assuming they have the proper permissions to do so, employees can create custom items for an order; in a food service setting, custom orders must be sent manually to a specific kitchen printer. After selecting an item, it can be associated with an existent modifier, or you can add custom modifiers. Any applicable discounts may be applied via the register app, though again, the ability to add/remove items, create new items, apply discounts, etc., depends on the permissions level of the employee. There may be times when a manager must intervene and enter his/her pin before an action can be taken.
- Employees/Permissions: Employees can be added to your Clover account at any time and described by their names, nicknames (which will appear on customer receipts), roles, login pins, and contact information. The best way to manage employee permissions is by assigning each worker a role. You may want some people to have access to sensitive information while restricting others to basic register functions. The different roles you create will automatically come with varying levels of access to the POS, so assigning roles to employees right off the bat “enables admins to enable or disable permissions in bulk for their employees by segments.”
Advanced Features
- Inventory: Clover has updated its inventory features. Items can be described with variants (such as color) and options (such as size), and organized into categories or labeled for quicker access. Those of you in food service can create modifiers for each item. New items can be created with or without variants and be sold by a fixed or variable price or priced per unit (oz, g, kg, lb).
- Reports: Clover comes with a basic but solid array of reports. The Clover app provides decent reporting tools, including a “By Payments” report (see below), which shows you a summary of completed transactions made during a specified time. There are also reports for net payment statistics, cash reports, payments by card type, employee statistics and activities, discounts, taxes, orders, and more. All reports can be sorted according to date/time and filtered for specific requirements; once created, reports may be exported and/or printed for further analysis.
- Customer Management: Clover gives you the ability to collect customer information at the time of sale. Later, you can search for customers by name and date or look up a customer’s order history.
- Gift Cards: As you would expect, Clover is on top of its game when it comes to customized gift cards. Both digital and physical cards can be branded to suit your company. Customers can access and use their cards on their mobile devices, and the cards are all tracked digitally, taking away the need for messy receipts or yet another card taking up valuable real estate in your wallet. There is also a report that allows you to track and analyze all gift card sales.
- Loyalty: Clover’s loyalty functionality comes included with Clover Mini, Flex, and Station, which is a nice perk. You can customize your program, allowing customers to accrue loyalty benefits in several different ways. Store and easily look up customer information and track their spending habits. You can send out real-time promotions through text or email campaigns, and you can receive customer feedback directly. Another nice feature is that, with a mobile app, you can find Clover businesses and track your reward points.
The Best Clover Service Providers
| heading | Payment Depot | Dharma | National Processing | Clover Corporate |
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Payment Depot | Dharma Merchant Services | National Processing | Official Clover Store | |
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Provides all Clover products | ✓ | ✓ | ✓ | ✓ |
Transparent pricing with no hidden fees | ✓ | ✓ | ✓ | ✓ |
Rate matching and negotiable quotes | ✓ | ✓ | ✓ | Varies |
Fair entry-level quote standard | $49/month+ 0.00% + $0.05-0.15 markup | $20/month 0.15% + $0.07 markup (Must process $10K+ per month) | $10/month 0.15% + $0.07 markup | $39.95/month 2.3% + $0.10 for in-person transactions |
Integrations & Add-Ons
Clover’s App Market is truly one of the system’s biggest draws. It allows you to pick and choose the features and/or tools your business requires, such as coupon processing, virtual PIN pads, gift card management, employee management, and advanced reporting. Most of the apps are completely free, though many cost a small fee. Basically, if you can dream up something your business could use, there’s a decent chance the app store has it, and it can be available at your fingertips in seconds. Furthermore, if you have particular needs and would like to design your own application, the Clover API is available to developers.
Compatible Credit Card Processors
If you do your research and are happy with Fiserv’s options for processing, this might not be an issue. However, if being locked into a large processor with some of the problems (primarily with customer service) that plague Fiserv gives you pause, this may be a deal-breaker, and you’ll want to look elsewhere.
The Clover system is vertically integrated with credit card processing. It is always sold together with a merchant account from such places as Bank of America, Citibank, Restaurant Depot, and any other Fiserv Independent Sales Organization (ISO).
The Best Clover Service Providers
| heading | Payment Depot | Dharma | National Processing | Clover Corporate |
|---|---|---|---|---|
Payment Depot | Dharma Merchant Services | National Processing | Official Clover Store | |
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Provides all Clover products | ✓ | ✓ | ✓ | ✓ |
Transparent pricing with no hidden fees | ✓ | ✓ | ✓ | ✓ |
Rate matching and negotiable quotes | ✓ | ✓ | ✓ | Varies |
Fair entry-level quote standard | $49/month+ 0.00% + $0.05-0.15 markup | $20/month 0.15% + $0.07 markup (Must process $10K+ per month) | $10/month 0.15% + $0.07 markup | $39.95/month 2.3% + $0.10 for in-person transactions |
Customer Service & Support
Customer service for payments and merchant account issues is likely going to come from whichever merchant services provider you end up going through (unless you sign up directly with Fiserv). For this reason, it’s important to be careful about the bank/provider you choose to buy from. On the other hand, technical support for the actual software and hardware will come directly from Clover (or more accurately, Fiserv), which is where you start running into problems.
Fiserv has historically had problems on the merchant services side of the business (excessive fees, account terminations, withheld funds), so you’re rolling the dice when it comes to software and hardware support. Customers cite rude customer service representatives, dodgy responses (if any), and general dissatisfaction.
Clover also provides a self-serve help center with guides, FAQs, and troubleshooting tips. This material is helpful for the most part, especially when supplemented with videos on the website and YouTube. The app providers themselves manage assistance with individual third-party apps.
Clover also has Facebook, Twitter, Instagram, and GitHub accounts that all appear to be somewhat active.
User Reviews
Negative Reviews & Complaints
Clover has a few major red flags, including:
- Cost: The biggest complaint I’ve heard (from customers and reviewers alike) is that the upfront costs can be prohibitive. If your business needs more than one terminal, for example, it could run you upwards of $2-3K right off the bat. While there are leasing options available, this cancels out one of the advantages tablet-based software generally holds over locally-installed terminal systems. All of the best cloud-based POS software will run on an iPad and/or Android tablet, meaning that if you test out one system and it doesn’t work for you, you can transition to another system without having to invest in new hardware. Clover, on the other hand, is run exclusively on Fiserv’s proprietary hardware, meaning that you can’t even test the system without investing around $1,000 upfront — and forget about an inexpensive switch if it doesn’t work out. If you’re leaning toward Clover, it’s best not to be on the fence about your decision.
- Purchasing Market: Another negative of Clover is that there is no one place to buy it, yet you are restricted to a single merchant services provider. You’re going to get different rates, prices, and customer service options at each location. However, no matter which reseller you go through, you’re still limited to Fiserv as the processor. I’d be wary around any POS that only integrates with one processor, but this is a notorious problem with Fiserv because of its increasingly poor reputation. Though some resellers (such as Payment Depot) have managed to maintain a great reputation, they can only help on the payments/merchant account side of things. For technical support, you’re still at the mercy of Fiserv’s hit-or-miss service.
- Customer Service: Customer service (or the lack thereof) is a major complaint among many Clover customers. This is where doing your research on which provider you choose can save you lots of heartache in the long run.
- Lack Of Transparency: Feedback about non-negotiable contracts, hidden fees, and other surprises are also extremely common. Along these lines, a few customers complained about being told they could download apps that would help with specific issues later to find out that the apps did not do what was promised. The word ‘scam’ has been used in quite a few of these comments. On that note, you should also be aware of some actual Clover Station scams on eBay.
Positive Reviews & Testimonials
There are several positive aspects with Clover, including:
- Ease Of Use: This is Clover’s hallmark. The interface is exceptionally intuitive and modern. Users appreciated that it doesn’t bog you down with too many buttons, and the back end is accessible and well laid out.
- Exceptionally Fast Setup: Along the same line, multiple users liked that they could get their system up and running literally in minutes, and the time it takes to train new employees is minimal.
- Wide Variety Of Apps To Adapt To Nearly Any Industry: While a few users complained about having to download apps to get certain functions, the overwhelming majority of reviews I saw about the app store were positive. They appreciated how many options there were and how easily they synced to the POS software.
- All-In-One Design: Many users were happy that they could purchase all of the necessary hardware in one place and liked that Clover came with everything they needed for their business included.
Final Verdict
There’s so much that Clover does exceptionally well. During a trial run, I encountered very few red flags with the software itself, and it truly is one of the most intuitive programs I’ve dealt with. I love the simplicity of the interface, and it’s hard to beat the visual appeal and practical design of the hardware. Clover is easy to use, adaptable, and able to integrate with a number of useful third-party applications. I’m a sucker for any product that you can pull from the box and have up and running within minutes. I’m also a sucker for a product that is as all-in-one as Clover, and its sheer number of in-house apps and integrations are impressive.
However…
One of my primary concerns about Clover is the fact that thousands of different banks, merchant services providers, and small business suppliers sell it. In general, I applaud a system that is set up for competitive pricing/rates, but there is something lost when a company stops providing support for its product. I’m troubled by the inherent disconnect between Clover, as a company, and the people who use the product. Worse still, we’ve continued to see multiple complaints about Fiserv regarding negligent customer service and sketchy interactions that leave customers feeling scammed.
It’s these issues that hold Clover back from being one of the truly elite products on the market, which is unfortunate. I generally don’t have a problem with recommending Clover to customers because the software won’t leave you wanting and one of the best things about the system is that, unlike some of its competitors, you can easily add on features or upgrade systems if you like what it has to offer and you find that your needs have changed.
That said, those of you who want a simple, attractive POS solution — and don’t mind taking a risk on customer service and payment processing — could do a lot worse than Clover and its many different offerings. Just be sure to work with a vendor you trust (our favorite is Payment Depot), and research their support/technical assistance policies beforehand.
Matt Sherman
Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
Latest posts by Matt Sherman (see all)
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- Restaurant Delivery Guide: Everything You Need To Know About Implementing In-House Delivery - March 30, 2020
- How To Calculate Food Cost For Your Restaurant - March 19, 2020
- Third-Party Delivery Services For Restaurants & Retailers: Your Best Options - March 19, 2020
The Merchant Maverick Seal of Approval 🏆
Clover POS  |
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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Clover POS for yourself.
The Merchant Maverick Seal of Approval 🏆
Clover POS |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Clover POS for yourself.
Read Next
Organization Name: Ma Deuce Deuce LLC
Don’t waste your money. Paid $574 for a Clover Flex. Used at most 5x in a year. Won’t power on and told I am 10 days beyond warranty. As a veteran nonprofit we can’t be spending $574 too often on overhead devices. Total BS from tech support and sales department. I’ll through this device in the garbage before I give them another dollar.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Jj enterprise
These machines are crap . They necer stay charged. Slow. Dont pick up wifi and was inforned yesterday when i put a customers metal credit card in the machine id blown the 750$ machine. Outrsgeous a cc machine that cant take cc. Dont dont by this machine
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Refrigeration Plus LLC
This is one of the worst companies to work with. They use NSL Leasing Company. Between both companies they provide horrible customer service (sounds like they work in a basement). They get you to sign and then stick it to you. They have a horrible product, so to recoop cost, they have to keep you in contract. Like I said no customer service. Stay away from both companies!!!!!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Steve's Bagels
This is absolutely the worst company to deal with. Every time you call you get someone who puts you on hold to find an answer and then comes back with an answer that clearly shows how little they know their product. They take 1 hour minimum on every call to provide zero assistance. It is the most frustrating experience and there is absolutely NO logic to how the system operates or doesn’t operate. If something fails there is no accountability. There was a bug in the application and orders were being approved while on line and then later declined after the customer leaves the store and there is no recourse to get the funds once the transaction is declined and the customer is gone. Clover say sorry but nothing they can do. That is only one of the ridiculous responses I have gotten. Imagine, you are online and fully connected, you run a credit card through that gets approved and then they tell you a few days later no it is declined. The application itself lacks functionality. On the surface it seems robust but when you look deeper and try to get the info out, you can’t . Reporting on modifier related transaction is virtually non-existent. Your data can be captured by your configuration but since you cannot do any real ad hoc queries on the data, you are out of luck to report on them. You may be able to find a third party that has a report but it is almost as though your data is hostage. I would never in a million years recommend this product nor would I ever purchase a cloud based POS for my business. We will be moving away from this platform as soon as feasible but there is quite and investment in it at the moment which puts us in the sad position of have no alternative for the moment.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: SweetBerries
If I could give this system less than one stars I would. The software is usable but has limitations. They do seem to be continuously making improvements. Its the crap hardware that I have a problem with. First of all, its very expensive. And secondly, it does not hold up. I have had to purchase 4 register stations in the past 6 years. And one of those was replaced for free (after much wining on my part) when it broke down just days outside of its 1 year warranty. So that’s 5 stations in 6 years. To purchase a system is now around $1200. This is for a printer (which has the brains) and a monitor. If you opt not to purchase you have to sign a long lease and would end up paying multiple times the purchase price. You cannot send the components back for repair or even recycle. And once you invest in a system you are pretty much stuck. Otherwise you have to fork out the money to start over with another company. So choose wisely!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Fabrikam
Worst customer service
This comment refers to an earlier version of this review and may be outdated.
Organization Name: harrison contractors
Worst customer service. One agent will direct to another agent and nobody seems to know a thing. Very rude service and worst, worst !! Wait time is more than 5 minutes and then they will transfer you to another place, again wait time there is more than 5 minutes and then finally they will hang up on you or the agent will transfer you again to some other waiting messages. What a shame !!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Vapor Hookah Lounge
I am fed up with the customer service. The call me function is terrible and has worked 2 out of the 100 times I’ve tried to use it. I have spent 3 hours on the phone trying to get a hold of them and their robot voice system keeps hanging up on me. I just hung up on a customer service rep for being very unhelpful. I really liked Clover the first month of us having it and now I am regretting switching just because of the jerk I had the pleasure of speaking with on the phone.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Nail Gaws
I kept wondering if i was the only one with this issue. Apparently NOT. Been having login issues since the beginning of the year. What’s going on? Keep calling and all i get is answers that don’t make sense with no solution. Now i’m locked out of Clover and can’t reach anyone.
This comment refers to an earlier version of this review and may be outdated.
Do you guys just secretly work for Square? Clover is an amazing POS, and the fact that they don’t have proprietary processing is a huge advantage. That makes them able to beat square, toast, cake, etc on processing. As long as you do your do dilligence as a business owner (which I assume a business owner would do) you will see that Clover is an exceptional product.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Pressed for Time mobile cafe
Let’s start with the positive Clover mini is a real easy system to use. Entering items and modifiers and tracking sales makes life easier. Now the bad side, they only offer 2 service app plans, one for 9.95 which will cover most of your needs in a small business, but if you work in the restaurant field and use this system having a modifier will jump you into a $30 package making the total monthly charge to use this system roughly $45. That on top of swipe charges bank service charges keyed in card charges and any additional apps you may need can easily get you into the hundreds monthly. There is no such thing as free apps so don’t let them fool you. Some may start free as a trial but you’ll be paying for it eventually. I just needed the modifier and they don’t offer it alone so I pay an additional $20 mo just so I don’t loose time on a sale by backing out and scrolling through a list of items to add separately. Wild that it can be it’s own small fee entity.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Floritravel inc
The clover station is a real piece of garbage. I have spent a ton of money to own one then it broke. The is no repair parts out there to get it fix. When I called clover, their only solution was to buy another one. For the price they make customers pay, these devices should be built to last. Mine barely worked for 2 years and the screen digitizer started malfunctioning.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: El Aguila Bakery
Biggest mistake I ever made, and more because I didn’t look for reviewsOne of the cheapest register give you more reports than clover, customer service the worst, I think I learned more than the technician.If they offer as the best system please don’t even consider as an option only if like to be on the phone for hours and don’t hive a solution other than buy whole station again.
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Organization Name: hfhtotaldiesel
the worst mistake i’ve made in my life ….. hidden charges they charge me for $2000.00 they only deposit 1486.00 plus fees every month like they charge fees for the same transsection for more then 3 , 4 months so you loss money instead of make money i prefer to used a square they charge one time and customer service is good now
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Organization Name: Social dry lounge
Being in business for the past 40 years this company is by far one of the worse company I had to deal with .I am filling a lawsuit against clover , their sales department and customer service. They have cost me thousands of dollars and they ignore you to the point that you have to take them to court.
Watch out
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Organization Name: Long Distance Moving Experts
So recently i signed up for clover, now i really regret it. I have not good experience with them so far, even if i have almost 1 month since i used their system.1. They did not inform me that i can not charge a big amount, even if customer is ok with that2. All the transactions that i made till now are on hold, non of the money came in to my bank account (over $18000.00)3. I been trying to call customer service regarding this, was informed that i need to talk to security department because they put the money on hold4. I been trying to contact security department for over 5 days with no success, left several voice mails, no call back nothingAfter trying to call security department with no success i called back customer service, they still telling me the same story over and over, not being able to provide me any other numbers or to connect me with an other person who can take care of my concern.About 7 days ago i got a call from them stating that i will need to create a invoice for the big amount that was charged so the money can be released, informed her sure that is not a problem (even if this will take some time and i do not see why i need to create a invoice for each amount charge), i informed the lady just send me over the email on what transactions should i create the invoices and where to send it and i will do that. Since today i didn’t received nothing, no email, no call back, NOTHINGIf the manager reeds this pls call me back to resolve this issue, i am very disappointed and i would not recommended to nobody this system.
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Organization Name: Little Spoon Thai
I should have read this review before I decided to sign the lease with Bank of America merchant account services with clover pos, Just not happy, Too much to say, i m an experience customer .. too expensive and many service fees that you didn’t expect and they are not going to inform you first, .. i m still stuck with them .. i will carefully try to leave them as soon as i can,,
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Organization Name: Perfume & Cologne
Initially I had positive thoughts about the Clover station… ease of setup and use, cloud based data storage, etc. However, in the 3+ years our business has used it, I can’t imagine something worse. I’m not the owner, but let me share with you the sad letter I just had to write him, after our latest ordeal with customer service, after realizing the system had refunded a customer money without our knowledge or consent. Dealing with customer service is always torturous and each time you call, despite having spent an hour giving basic info about the problem, and having that recorded in a case number, they force you to repeat the same info each time you call, which loses business if you are the only one at the store! They are horrible!
My text to the owner today after 3 phone calls to support, taking about 3 hours from our ability to sell to our customers;
“Ok, I have some time… here’s the horrible news about the Clover. I think we retrieved the money from that unauthorized refund/void the other day… that’s the good thing… however what Clover told me was horrifying. I always look to see ‘transaction successful’ for CC payments… then I print the receipt and the customer leaves. That to me means we got paid. NOT SO! They told me that if AFTER that successful payment the salesperson doesn’t ALSO hit the green DONE button within a certain amount of time, which I thought was only an optional step to get back to the main screen quicker, as it always returns on its own anyway, the payment is AUTOMATICALLY refunded to the customer with ZERO warning messages, salesperson doesn’t even have to be at the register… and no indication in the system that anything was refunded! There is ZERO documentation on that which tells anyone this, ZERO warnings or messages that show on the screen, such as “You have 30 seconds to hit the green button or else this transaction will void itself” or whatever… that’s what happened at East they guess and if it wasn’t such a slow sales day, I never would have caught it. How many times have we done this over 3 years and never known?! You run the report at the end of the day, and NO REFUNDS are seen, if there were, we’d immediately know there was a problem, when we didn’t run any. And because the transaction just disappears, there’s no way to retrieve it, unless you know it happened AND have the receipt with the bar code on it, which we never do, as the customer left with it and our product! And there’s no way to reprint the receipt with the bar code because the system erases all evidence the transaction ever happened! How many times has this happened? No way to tell, as it not only doesn’t show up in any report, but there’s no way to ever figure out how much money we lost!
It gets better (worse). There’s 2 ways this can happen. That was one. The other way is if the salesperson accidentally hits the VOID button positioned idiotically right next to the DONE button. There’s a safety feature that says “SURE YOU WANT TO VOID?” Sounds like a good feature to prevent the common (which they admit!) accidental hit, because the buttons practically touch each other, right? Guess what happens if you don’t tap YES to confirm the VOID? (For instance if you accidentally hit VOID instead of DONE and walked away to help another customer)? You guessed it, it VOIDS the transaction anyway, and erases it, along with all evidence you just returned money to the customer! Defeats the entire purpose of the confirmation question, doesn’t it?! What kind of idiot designed this and thought it was the way it should work?! Unless you are keeping track of sales on paper and comparing that to the day’s total… you’ll never know you refunded money and can’t look it up to find out any void or refund was done, today or in the past 3 years! This is LAWSUIT material here! I suggest talking to your lawyer immediately 🤦🏻♂️
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Organization Name: River’s Pier LLC
This is the absolute worst POS possible. Not a single day has this product worked as promise and it’s the most common complaint my customers have. The system can have different amounts for the same ticket and it’s impossible to tie the batch reports to what is being deposited in the bank account. Clover’s customer service is non-existent and it’s a joke to say there is a small learning curve as their own associates don’t understand the system. The system is unreliable, doesn’t work for a bar at all, and is a complete waste of money. We have thousands in missing money due to system errors and clover willl not even return our calls. PLEASE DO NOT BUY!!!!
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Organization Name: samms hair
have had to return the machine 5 times in the past 3 years with various issues…no printing, touch screen not working, kept shutting off…now the sound went out and they want $29 to return it to them AGAIN to replace the machine. WORST CUSTOMER SERVICE EVER!!!
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Organization Name: Empanada king
Worst system ever do NOT get this..if I could give this a negative star I would. The hidden fees are ridiculous between clover/ipayment/and leaders they have take over $600+ in weeks this was the worst thing I could’ve ever done to my business dont do it to yours.
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Organization Name: Rasna Incorporation
They are selling system to grocery stores but I could not find any app that can interface scale or scanner scale. how the hardware is going to be connected. is there scale that works without ports? or what ever port they have?
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Hi Gursharn,
Here is a link to Clover’s compatible accessories, including scanners and a scale.
This comment refers to an earlier version of this review and may be outdated.
Hi Gursharn,
Clover is not made to be used in grocery stores. If you haven’t bought/lease one yet, don’t.
1) it does not handle a large number of items properly and starts slowing down.
2) if you accept EBT, clover does not have a way of recognizing or labeling the items as “foodstampable” and if you mistakenly charge a non foodstampable item to customers’ Foodstamp account, you may get in trouble with the state.
3) Clover’s built in scanner does not function well and you’ll Need to buy external scanners.
These are a few things I know that makes Clover not suitable for grocery stores.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Violet
I wish i could give this POS a zero. I’ve had it for over two years now and regret the decision all the time- paying monthly for an app to assign customers already in the system to repeat sale, not able to pull more the 3 months of reports up at once, another 10 dollars a month so they won’t delete my sales transaction date every 90 days, the fact that i can’t search among my inventory or that it keeps in correct inventory controls. Also, do not ever get me started on their customer service – there is NO way to contact them outside of posting questions to a community board. It’s an example of a terrible business and product that will stay on the market because they have FDR and the banks on board.
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Highly agree with this
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Organization Name: Liquid Haze Vapes
There is more than one way to scam you. Try using an adding machine and Clover simultaneously. That’s how I found out transactions were completely eliminated from our daily reports! Where are they going? This has causes 3 YEARS of accounting nightmares. Transactions MISSING wouldn’t be caught …because they disappear! Where did they go? $2000 to $8000 discrepancy between what is reported vs what is deposited to the bank? Guess who’s getting it! Guess who’s eating it? This is the tip of the iceburg… be VERY wary.
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Organization Name: Mr Chef
Worst system i have ever used, who ever invented this POS system is a idiot, don’t know how the business run in the house, bad customer service also, please please please don’t get the Glover system.
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Organization Name: Twisted Frozen Yogurt
The clover system itself is fine. However, they have the absolute WORST customer service department. Each app has a different department. I recently transitioned from the full sized clover to the mini with a new credit card vendor. Clover will not allow you to use an exiting system with a new merchant number. They make you purchase a new system. Just another revenue stream for them. The transition of an existing customer to a new system was AWFUL!!!! Like starting from scratch. After 4 days, still waiting for them to add the old merchant number to the new so my customers can use their gift cards! SO FRUSTRATED!!!! I have spent hours on the phone with them to get no resolution. STAY AWAY! Not worth the aggravation.
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the worst system I have ever used.. horrible customer service. I’ve been on hold multiple times for over a hour just for them to either hang up on me or tell me that they are “fixing” the problem. takes over 5 days to get the money that was charged on it even though we are on “next day funding” will never use them again and all the sales team does is lie to get the sale. very disappointed in this system and the management team.
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Organization Name: State Liquor
Customer service is horrible.I had one simple credit card processor issue and was put on hold back and forth for 4 hours.NO JOKE
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Organization Name: Taphouse
The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn’t know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years and I still owe over $4000!!!!! I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed over $8000!! I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded over $5000 of wrongful billing because “a decimal ha d been moved when entering the rates” yet I called time and time again yelling about it and they couldn’t find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart – see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You’ve been warned.
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Organization Name: Antolino's Pizza
I can’t give any stars to this company. I am writing this review after spending 30 mins on the phone with various people, being passed around from dept to dept because they weren’t allowed to discuss the basic information I wanted about our contract…..only to finally, after 30 minutes, be told by a rep from Mycamp Merchant Solutions (who evidently handles merchant customer service for clover) that she couldn’t tell me how long my contract was or what the early termination fee was without putting in a ticket. I can expect a call back in 24-48 hours. Yes, you read that right. Apparently a discussion about my contract involves too many details, she said, to be awarded an immediate conversation with one of the many reps I heard in the background. I A simple question and that is the run-around we are getting. We have a clover mini and 2 clover mobiles, and were thinking of either adding POS functionality with Clover or going with another POS provider. After the abysmal display of so-called customer service I just endured, guess what option we’re choosing?
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Organization Name: Xtreme Vapes
Once you finally pay off the equipment you still pay $50.00 a month for terrible customer service. I would not recommend this system to anyone.
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Organization Name: Dream rolls
Horrible experience. Clover mini device used for only 12 months has a failure in chip reader. no external reader can be attached and your 1000$ worth device is a complete junk! what a rip-off
This comment refers to an earlier version of this review and may be outdated.
By far the worst pos system I have ever used. Miss sold and lied to about what the system delivers. Constant faults and issues resulting to us paying for an out sourced engineer to fix. Miss sold two separate merchant id’s so now beng charged through the roof for a crap system. Now being told 8.5k exit feeSTAY AWAY FROM THIS SYSTEM
This comment refers to an earlier version of this review and may be outdated.
Again and again this POS (and the S in my vocabulary does not stand for SYSTEM.) Continuous issues with the cloud where card payments are not recognized forcing us to stay till very late to enter TIP before the closing batch otherwise it will be lost. Clover Support will not answer your call, it’s a global issue, some garbled message at the end “We are working on it” Today our POS threw an error ” Low disk Space” system comes to a grinding halt. Checking Storage usage it’s using 1TB of space while the station only has 5GB. System application Metrics was causing this. Clover Support does not have any clue I had to feed them that information. Cannot be fixed remotely they insisted of doing keeping the Executive Chef occupied with support and dealing with a full dining room and the conclusion is cannot be fixed. Clover absolutely does not have any clue about the business they are in. POS replacement (we have done this a couple of time already) they offer next day shipping which is not true. If this happens on a Friday you are screwed you will see your system on the next Tuesday maybe. I keep one POS on the side just in case and I pay for that, sits in the box until needed. In total we use 3 Clover Terminals, 3 clover mini’s, 2 clover mobile’s in 2 locations. Busy restaurants do not use Clover you will regret it especially when the S hits the fan.
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Clover is not reliable system. Constantly run into system problems and their customer support is a disaster.Stay away from Clover.
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I don’t know why I have to buy the whole system when just my printer is not working. They should have a printer that is compatible and can link up to the system without us having to purchase the whole system. I just want the printer. I know this is doable but yet they tell me know I need the whole system . What a racket.
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I don’t recommend Clover. My printer after 2 years isn’t working and was told I’d need to purchase a new system. When I run a card, I have to ask for the cell number every time to send a receipt via text., even if I’ve ran the card before.
Also, takes 2 days for money to go into my account. I’m looking now for a POS system that goes in immediately or in one day.
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Can’t wait till our 1year contact is over. We have a small grocery store and “thanks” to one of the updates AFTER we purchased (with 1 year contract) the POS system… The functionality is so bad is you have a grocery store, it’s so easy not to scan items (even if you’re paying attention to what you’re doing, even though at a grocery store it’s not that easy), so we’ve been loosing money in non-scanned items (which we basically “gave out” for free without noticing it) the past several months. Called twice to clover, but they couldn’t care less.The thing is that it wasn’t like this when we just bought it, so it’s not something we’re dreaming about. It’s something they had working, but then decided to change and have us deal with this change. As soon as our contract is over we’ll RUN away and will never recommend this POS to anyone.
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Like most of the other reviews the cost for processing was not what they quoted because of the add on fees. I’m paying over 5% plus the monthly charge and lease for a mobile swipe unit. We will see how hard it is to get out of the contract.
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With other pos systems that I have used in the past, I have been able to void a transaction before the batch closes at end of the business day.But not with Clover…..if you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund. By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you for the original sale transaction and they then charge you again for processing the refund. Just one more way these criminals processing credit cards are stealing from the “little guy in the street”.
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Wish that Merchant Maverick would post comments to the correct review. There are MANY different options in who you can buy a Clover from. Please make sure that you review the merchant service company not just Clover POS. You can have a completely different experience from one re-seller to another. It looks like most of the negative comments on here are because people went with a bad merchant service provider and have nothing to do with getting a bad POS.
Also, didn’t see this anywhere in the review. Clover offers a 30 day return policy with a full refund. So if you aren’t happy with your Clover POS, return and you will get your money back (if you sign a lease, this will override the non cancellation of a lease). Your merchant service provider may not tell you this, but you can return it directly to Clover and go around them.
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I was researching different POS systems and received a call from Clover. The price was right, and included all the necessary equipment, so I decided to go forward with the lease. I was quoted the merchant rates for debit, credit card, and check transactions that were in alignment with the industry average. However, when I received my actual contract for the merchant services, the rates were higher than what I was verbally quoted. At this point I decided to look into the reviews for this company before I signed anything. Am I glad I did! After reading the mostly negative reviews, I sent an e-mail to the company thanking them for their time and explaining that I had decided to go with another company. Then my phone started blowing up with call after call. I was tied up and could not deal with them, so I had my husband answer it and explain why we had decided not to use them. Then the next morning I received an e-mail from my representative from Clover calling me a liar and telling me that I was unprofessional!!! Yes, you read that right. He called me a liar. Wow. What a great way to earn business. I am very thankful that I did my home work before I got tied up with this company. Thank you to everyone who took the time to post their experiences with these people and their product. I feel like I dodged a bullet.
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Their fees are obscene…here is just another way that they are stealing from us……
If you wish to void a transaction, the void must be completed within 25 mins of the original transaction. If you miss this 25 minute window your only option is to process a refund.
By not allowing the merchant to void a transaction, clover is doubling their fee. They charge you a fee for the original sale transaction and they then charge you again for processing the refund.
Other pos systems allow you to void a transaction any time before the batch closes at the end of the business day.
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Don’t walk- RUN from this company! If I could leave fewer than one star I would have. The fees are obscene! Every month a new “mystery fee” pops up and is deducted from your checking without notice. The last straw was when they literally multiplied the monthly service fee by over 5x in 1/2017! Small businesses are better off sticking with something like Square.
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I was initially attracted to Clover by its looks. But after getting into a 4 year lease and cannot even switch merchant services and it could not grow with our business as we expanded- I had to cough it up as a $5000 loss- lesson learned.Functionality it not intuitive- I would never recommend it for a full service restaurant-it takes many extra steps to order items – And the salesperson could not even set it up.Very bad indeed💔 I didn’t get into customer support – which is not good.
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Organization Name: Bottom Lines Consulting
I have seen several reviews that reflect the Sales Organization and how they set up the count rather than the actual Clover system. It would be nice to see this separated. You shouldn’t have a $50 monthly fee (unless you chose an app that cost that). If you signed a 4 year lease, then you are, again, a victim of an unscrupulous sales person getting big fees for your lease. Being a rep, I used Clover for the first time with my client. Setup was easy, though their online manuals are lacking. Unfortunately, a lot of the functionality comes from 3rd party apps (some of whom exaggerate their functionality). Support of these apps vary based on the company. Some are great, some suck. I’ve had great support from Clover when setting it up or when questions come up with their handy call me button on their system. Keep in mind, there are different levels of systems you can buy. This is definitely more geared towards restaurants and lacks some basic functionality that I feel should be included for Retail. However, There are workarounds that can be done if you have a rep that actually has any expertise and care to figure it out.
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the bad bad bad bad bad business decision you will ever make for your business. Not worth the price the headache and your time. From First data to anyone who’s offering this device is all about taking your money and then leaving you dry and cold. I bought it for my two locations and was the waste of money. I wish I would have invested MORE time to read reviews about this product. If you are reading this review you are defiantly smarter than me so DON’T EVEN COME CLOSE TO THIS PRODUCT JUST DON’T GET YOUR SELF INVOLVED.
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We decided to buy the Clover mini instead of leasing it, with the justification that if we can make it work for X amount of time, it’ll end up cheaper. Guess what? After 14 months, we were completely locked out of the machine. Apparently this is a safety mechanism that protects us should the machine be tampered with. The rep said often if we drop it (it has never been dropped), it will trigger this safety mechanism. As a safety precaution, we could NOT opt to simply reactivate the machine -we had to have a replacement. They mailed us a replacement machine within 24 hours, but we were without a POS machine for that period of time. After repeatedly being told by the rep on the phone that there would be no charge to our company – guess what? We were billed a $250 “replacement” fee on our next statement. Apparently that fee is not applied unless the machine is over a year old. Convenient that we had that issue pop up at 14 months, don’t you think??
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Do you not get involved with this company! We have to Clover mini systems in our business. Less than 9 months old and the data cable is coming apart. They will not sell just the cable. You have to buy an entire new Clover Mini. It took me half a day of wasted time going between them and our merchant account provider. Clover just keeps putting different people on spouting the same line.” You have to talk to your merchant services provider about all parts.” I told them that my merchant services provider had already informed me that clover will not sell them just the cord. I asked the Clover rep if that was true. He kept repeating the same response over and over again. There are other systems out there with better support. Do not even talk to these people unless you want to have to buy a whole new POS system every 9 months.
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I work at a perfume kiosk, and a year ago I would’ve given the Clover POS Support maybe a three star review because it somewhat adequately provided for our needs. But the last two SW updates have been horrible, removing critical functionality for us. One update removed the ability to get LY numbers for our own business from the “reporting” app. What retail operation doesn’t constantly refer to last year’s sales numbers?! Why on earth REMOVE functionality?! I called support and they simply said “we can’t help you”. Today, yet another automatic update which took away our ability to search our inventory via text. What used to come up in the big main screen now has been relegated to a tiny pop up box which only shows the first few characters of each product name, none of the details are shown, therefore there is now no way to look up pricing unless we dig out an actual box from our display somewhere and scan it. This, if not reversed/fixed, is a dealbreaker for us. I have a critical call into Support, and the only message I’ve gotten was that they are too busy to handle any calls, try back later. Support has been absolutely horrible. If you are considering a POS system, I would highly suggest looking for something else with better customer support and better features, and an update team which is not habitually taking away features and making life miserable for everyone.
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Worst system in the industry.Other people in the industry have the same feeling. DO NOT GET INVOLVED WITH THIS INADEQUATE SYSTEM. We are having our lawyer go forward in breaking the contract with them.FEES are ridiculous and not justified.Service technicians are helpful
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Hi Frank,
May I have you lawyer contact? I’m having a lot of problems with Clover and I would like to talk to a lawyer who already has an open case against this company.
Thank you.
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Was told this system did one thing, signed the contract, only to find out it did NOTHING they said it did. Now I’m stuck paying for this dumb machine that’s been out of the biz long enough for me to turn it on and see it had none of the features they promised it would. Go with square! Much better service all around. I’ve been fighting with Furst Data for over a year, but it seems as though they just want your money and don’t really care if you actually need the product. It’s quite disturbing, actually. So, RUN far and fast from this POS!
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Great setup, machine works well… iPhone with mobile jack. My problem is with them putting money in the bank after they accept the payment. Some days it’s one day, others it’s 5. Be consistent!!! They also have “batching issues” in which it didn’t deduct fees from my bank and then randomly absorbed an entire payment without any info.
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The actual system works fine, but it’s ALL the fees and ridiculous charges that have made me so dissatisfied. I would not recommend this POS system for small business. It’s difficult to understand the statements. The fees were horrendous and I didn’t understand why I was paying such a high rate, I a, switching to the Square. I also didn’t like how I had to pay for the all the apps. Not Recommended for small busiensses
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Clover bar code scanner is incompatible with some of the most commonly sold items, like Camel Blue kingsize cigarettes.
They know about it, but deliberately don’t inform potential new customers, because most people think once they have signed a contract that it is binding even if the party who drew the contract up had deliberately misinformed them, which is not correct.
Right now, anyone who wants out of any contract they have made with clover have a valid argument for the legal disolving of the contract as it was and is still sold under false pretences.
Also, it is heavily implied that you need the clover system to use other tools such as ‘apps’ that help with accounting and inventory, which is untrue, there are many apps you can use on your computer, and they are mostly far cheaper and better than the ones tied to clover.
Also, there is zero tech support, if you phone them with a problem, the only people they employ are sales people, who don’t know anything about how it works and will not be able to assist you, and they have no technicians, so if it breaks you have to buy or lease a second machine whilst the clover is sent away for ‘testing’.
Don’t do it, I have lost money through this scam, and now am going back to a reliable CC reader and using software on a computer instead of clover apps.
clover is a scam, everyone told me, and I didn’t listen, I thought they were just trying to get my business, but they were warning me, and for good reason.
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This is completely inaccurate. Clover is definitely not a scam, as I have it in 4 of my 5 locations. You CAN scan ALL barcode items as long as the settings are change to accommodate them. Clover can also utilize a 3d Motorola scanner without any issues and this will scan Drivers Liscense for clients. They DO have 24/7 tech support that can also remote into your system for FRER. My First Data rep is awesome and so are my rates! I’m paying way less than my Heartland terminal!! It looks like someone had a bad rep which lead to a bad experience. Clover is in my bar, gas station, liquor store, and my upscale restaurant. Zero issues and the update their software for Free! Love Clover
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Does anyone know how It will work if I turn off the card reader and use another terminal independently? When settling with a customer can I do cash transactions and then other transactions for CCard transactions done on an external terminal?
This comment refers to an earlier version of this review and may be outdated.
The whole system is shocking and this article tries to soften the blow. Seriously DO NOT go near Clover. I know this is about Clover US but trust me the Clover EU service/product is just as bad. I got caught up with it because of my bank however I didn”t get into contract with them so I am incredibly lucky that I can just leave. Many reviews and people who have been screwed over by them have threatened legal action, which may be the only way to stop them!
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The customer support is awful!!! They don’t mind leaving your Business high and dry.If you get a supervisor named Andrew,Hang up and try to get some one else.
This comment refers to an earlier version of this review and may be outdated.
Clover does not have a report for removed items. This is a very basic info for restaurant owners to know that anything that has been removed from the employees are shown on a report. I’m surprised that they don’t have this feature and would not recommend for restaurant use.
This comment refers to an earlier version of this review and may be outdated.
Clover now has reporting for removed items.
This comment refers to an earlier version of this review and may be outdated.
How you see if a employee removed items or cancel a entire order and pout the money on his or her pocket?
This comment refers to an earlier version of this review and may be outdated.
This was the WORST experience EVER!I was a new customer, I had used this service 1 full week, I was treated nicely by the customer service… However, They withheld money in security,It took over 1.5 weeks to settle that they will hold my $3034.00 for 180 days. and part ways. Yes, I too helped decide that. They didn’t mind going into my account to take fee’s and payments for themselves. However, My Scientific Glass was a unacceptable business, My CC swipes were unacceptable, However, coming INTO my account was acceptable. Security NEVER called me, I turned in ALL the paperwork I was asked to send AND my CC Holders watched for their call. NONE was ever given. This company is the worst CC processing company EVER!! NOBODY should trust this company ever!!
This comment refers to an earlier version of this review and may be outdated.
They charge a $500 dollar canceling fee if you want to terminate the contract, this coupled with the need for apps (those cost extra obviously) for simple things like offline transactions made it a very poor experience. The system has trouble with simple things like reading cards, forced shutdowns and staying online. (those pesky things you pay for) Also the customer “support” is absolutely dedicated to never do anything beyond assuring you that they care, while doing their damnedest to do nothing for you.
This comment refers to an earlier version of this review and may be outdated.
Clover and First Data no longer charge a ETF.
This comment refers to an earlier version of this review and may be outdated.
I am currently trying to get CLOVER’S Marketing verbiage OFF of MY RECEIPTS of MY CUSTOMERS. Yep. They PLASTER THEIR NAME all over YOUR customer’s EMAILED RECEIPTS. They take advantage of YOUR business. Your clients and Your work by plastering THEIR name “Clover” all over your emailed sales receipts. They are REFUSING to change having their name IN BOLD all over the receipts. While YOUR company name remains in small font. Support call is about 45 minutes. Answer to this problem? “They are waiting “until they get enough customers” complaining about this.” Really? Change it now. It’s been over a month and they refuse to STOP MARKETING on the back of my company’s work and MY customers.
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What baffles us as a small restaurant is the fact of being able to close out the end of day with open checks! If the owner is not present and you have a manager closing the drawer down they can simply do so with open checks???? We’ve called 3 separate times and sat on hold only to be told thats how it is. If you want to run separate reports for food, bev, beer, wine etc…forget it. Its pretty as others have stated and pretty user friendly for FOH staff but if your’e an owner and like reports quick and easy forget this POS. Kitchen modifiers on tickets are a nightmare as well. they literally take up 3 lines and cause mistakes during the rush.
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I leased the clover about 2 years ago. I am not going to say i have not had my frustrations over it but overall it is a good system. I have always had customer service answer any questions i had before i hung up with them. Frusturated at the salesperson that sold it to me but it is not clovers fault. We only use it for our dining room (table app) and the orders can not be deleted if they are under an employee status. Managers and admin can delete or refund. also it shows in the order app even if it is removed it will show a 0 balance. As with anything there are good and bad to every system. The few thousand dollars it cost is alot better than the 15,000 other systems want.
This comment refers to an earlier version of this review and may be outdated.
Does anybody know how I can do pre-orders or standing orders with this device so let’s say you come to my store on Monday and would some big order for Friday can I do a pre order PLEASE HELP
This comment refers to an earlier version of this review and may be outdated.
Hello Bill, yes – you can do a pre-order. Simply key the order, then hit PAY, BACK, SAVE and the order will be saved to the ORDERS screen. I hope this helps.
This comment refers to an earlier version of this review and may be outdated.
I have had the clover station for 4months and have had to call and get my station replaced 4 times because of several different issues.one the scanner wouldn’t work, and three other separate times the system has crashed on me during my busiest times and cost me customers because I am unable to cash them out and ring up their items. If I were to purchase this item over I would not. I am not happy with this system. When working it’s a good system to have but I’ve had so many problems with it I’m just over it .
This comment refers to an earlier version of this review and may be outdated.
We are a small tennis apparel boutique shop. We have been reasonably happy with Clover with the exception of 2 things. First, we are unable to generate a report showing our customers’ purchasing history. We like to reach out to them when we receive new merchandise from particular vendors that they have purchased before. This was a great tool for us with our old POS system and we have been unable to get any satisfactory solution from Clover. Second, when customers return merchandise and exchange it for something else. you have to refund the original order and then do a new order instead of just exchanging within the existing order. It is time consuming and complicated.
This comment refers to an earlier version of this review and may be outdated.
I had been getting switched over to many people at clover support and was told to write to developer not knowing this will ever get read, so pathetic customer service to begin with. Clover table app has a major flaw and unless someone fixes it, there’s NO WAY this can be sold to restaurants as good POS where the majority orders get ordered thru table app. Once you are on table app, any order gets put in can be deleted-both fired and not fired-without leaving any trace for management to check. Therefore anyone without authorization can delete the entire order and pocket the cash easily if they want to. The restaurant has NO WAY of controlling this unless they use register app where you can’t create any tables. This should never been sold to restaurants where all sales are from tables service and once the issue was brought up it should had been forwarded to the right person so it can be fixed but neither was done by clover support. Anyone considering to buy this system for FULL SERVICE RESTAURANT, just run from it otherwise will be wasting money.
This comment refers to an earlier version of this review and may be outdated.
Reporting is now available for deleted items. You can also set employee permission where orders cannot be deleted.
This comment refers to an earlier version of this review and may be outdated.
This is a very basic and limited system. You will only realise this after you have purchased it unfortunately and then you are stuck for a few years.Sales rep who sold it, and promised it would do everything we asked suddenly disapears and you are left with clover people who just apologise for the systems shortcomings but refuse to let you go.Our book keeping and reconciliation is now in shambles and we are left with a pos system that is no good for us; not to mention the useless extra bits of hardware that we were sweet talked into buying and paying monthly rent for now!
This comment refers to an earlier version of this review and may be outdated.
does anyone know how to manage cigarette inventory since i sell in packs and cartons, no one at clover is able to help me. and cant find any app on there that would do that also.
This comment refers to an earlier version of this review and may be outdated.
I have the same question. Have you found a solution?
This comment refers to an earlier version of this review and may be outdated.
I have been reading these reviews and I am not sure why so many people have had such problems. Is it because when you have a horrible experience you have to tell everyone about it? I am researching the Clover and it seems ideal for a lot of merchants. Apps are developing every day to suit needs and I think it will only become a better system with time. POS systems (like for restaurants) cost the business thousands of dollars and still run into the lack of customer support. From what I am reading the irritation is the sales rep (ISO) not being there to help. THAT IS NOT CLOVER’S FAULT. Be wise and call your financial institution to help you find a solution. First Data owns Clover and they are not known for their customer service. This is why you should always purchase merchant services with your financial institution. Most businesses have direct contact people for their Treasury Management and Banking, why not utilize that relationship for your merchant processing as well?
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Organization Name: Fogarty's House of Vapor
I would NOT recommend Clover to any merchant. The reporting on it is terrible. You can only get most reports for 3 months at a time so if you’re looking for data on a year you have to do the reports 4 times. They finally came out with being able to get your sales report for a year but you have to request the information and then they email the report to you. Seriously?! If you have an item that comes in multiple colors or sizes you have to have a different button for each color or size in order to keep an accurate inventory. If you have a lease and one of your devices stops working you have to purchase a new one. They only have a 1 year warranty on their devices. But then you’re stuck in a lease without a working device. It is always disconnecting itself from the internet even when the internet is working perfectly fine so you’re either forced to take offline payments or piss off your customers by not accepting credit and debit cards. Customer service is terrible and the tech service is just barely better. And anything you want to do on it, time clock or rewards program, you have to buy an app and it’s an additional monthly charge. When I call customer service you can barely understand them and they never know the answer. I can’t wait to get rid of this system.
This comment refers to an earlier version of this review and may be outdated.
This system is awful for reporting – all payment based. No one at clover can give me an answer to why my line items do not add up to the revenue on the same date and time!!!! Bad enough I have to export to excel and sort, but then to have it not add up is beyond frustrating.
This comment refers to an earlier version of this review and may be outdated.
i am looking at the reviews and almost all are talking about coustomer service , and support . any equipment with this kind of reviews has no future . i was almost ready to buy this product , but now i have changed my mind . please work on coustomer support and technical help to be sucessful
This comment refers to an earlier version of this review and may be outdated.
The support at clover is absolutely atrocious! The lady that sold me on the system (w/ Sam’s Club merchant services) said that their technicians would listen to feature suggestions and implement them to meet our needs. Total BS. I’ve been sending in the same feature request for two years, and have yet to even receive so much as a “thanks for your request” email. I will be changing to another system in the near future. They charge you $40/month for using their service and won’t even return an email.
This comment refers to an earlier version of this review and may be outdated.
This review is in regard to customer service. It is really hard to understand the customer support agents and for each question they put you on hold for 5 – 10 minutes while they find the answer. this means even your most basic call takes approx 15 minutes to get a question answered. Wish they would have an agent on live chat!! Love the machine itself. Yes there are lots of fees but that is no different to anyone else we have used in the last 20 years – they all rip you off. We have had this machine for approx 5 months.
This comment refers to an earlier version of this review and may be outdated.
Lot of hidden cost
Product does not deliver on promise
No customer Support. Have been trying to get in touch with them since last 3 months no reply
No address or contact info posted on website. There is number on website which will only talk to you if you have a new product to buy as soon as you complain they disconnect
This comment refers to an earlier version of this review and may be outdated.
Clover started out as a good station, reliable, easy to understand. However when we started to expand our restaurant. Issues with the clover station started to arise. Syncing between the stations fail miss arable when Internet goes down or Clovers cloud services is having issues, you can put the stations not to sync with the cloud however this means you can only use 1 station at the time or your orders start to mess up. Meaning your server start to queue up, guest are getting impatient. Kitchen printers are not flawless. Clover support can’t help when hardware is failing they are just buying time for the escalation. Meanwhile overnight replacement shipping does not mean they ship it with priority. We had to wait 3 days for a new unit, we could not print kitchen orders and customer receipts. I can go on and on. Never again will I use this station in our new restaurants.,
This comment refers to an earlier version of this review and may be outdated.
customer support is unreachable,
pos is not transferable to a new business
This comment refers to an earlier version of this review and may be outdated.
Clover added 600 new employees this year, so you rarely have to wait. Clover is now transferable to new owner of business.
This comment refers to an earlier version of this review and may be outdated.
We have a small e-cigarette high street company in cornwall and I wish we never got this system. You cant sub-catogorise, the button colours are pre-set and sporadic, it costs a small fortune to use, and there are so many hidden costs along the way that they gloss over when they are doing “the sales speech”. I will never recommend it to anyone as I cannot see what industry it would suit, unless you have about 8 items with no variables!! Shocking and I would always say AVOID AVOID AVOID!!!
This comment refers to an earlier version of this review and may be outdated.
You need to add modifiers to your categories. This will achieve “sub-categories” for you.
https://help.clover.com/article/modifiers/?userDevice=station
This comment refers to an earlier version of this review and may be outdated.
Hi, i am opening vape store soon and already contacted clover for the POS station, can you please advice me the exact problems you are facing.
My name is ben, i am in Virginia beach – VA.
and also i see that you have E-cig business so that we can discuss the products and business.
Regards
This comment refers to an earlier version of this review and may be outdated.
So many hidden fees its ridiculous! Clover takes advantage of small businesses. Its a pretty POS but that’s all. When I canceled service they still debited my account for months! After going in circles for months they told me to call my bank every month to dispute the charges!! Come to find out before you cancel service you have to uninstall each individual app. No one told me that during my months of calling and frustration. I hated the clover
This comment refers to an earlier version of this review and may be outdated.
Clover . Clover almost kill my business. This is what happened when criminals take advantage of your money. Holding founds, no one answers, giving people fake answers ” you will see your money in the next 24 hours ” ” there is no problem in your account you can keep using it ” , but – you may not using your Clover , they trying to keep more money to hold . I can’t believe that i was a victim to this froud ! I really need a good lawyer, and to find more people that was a victim like me .
This comment refers to an earlier version of this review and may be outdated.
So far it has been good but a little limited for my salon. The check in and timer for customer services is my biggest obstacle so far!
This comment refers to an earlier version of this review and may be outdated.
I read your post about the clover. I am sitting down with it for the first time today. I have an acupunture and chiropractic business that is, I’m guessing set up similar to your line of business. I wanted to know, since you’ve had good success with clover up til Feb., what apps do you use for making sales other than the basic “Sale” feature?
Thank you for any advice,
Drew
This comment refers to an earlier version of this review and may be outdated.
I’d have to say I’ve been using the Clover terminal for over a year at a restaurant and it very poorly satisfies our needs. It definitely looks pretty but overall functionality is lacking especially in regard to restaurants. As it frequently disconnects to the internet for no reason, creating risk of taking denied card transactions. It does not offer multiple language support, and does not allow the arrangement of tables.All these features which we definitely require at our establishment.
This comment refers to an earlier version of this review and may be outdated.
This thing is expensive and customer support is terrible. If you are smart you will find a different cash register system.
This comment refers to an earlier version of this review and may be outdated.