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Beware of Clover Station POS Scams

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Tom DeSimone
Based in New York’s Hudson Valley, Tom has written for Merchant Maverick since 2013. His work is cited by publications including TechCrunch, Washington Business Journal, and Bank Advisor. He currently serves as Partner Marketing Manager, where he works to connect exceptional brands with the readers they serve best.
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55 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Dee Hurlburt

    we had a clover station and used for 4 months in 2015. Paid in full no contracts.
    How do i use it now for our new business. I know we will have to have a merchant service for credit card processing. My concerns are wiping out the restaurant info on the clover and adding our new service business. any and all help is greatly appreciated.
    Dee

      Dakota Fillet

      Hi Dee, When Clover released its newest iteration of Station in 2018 the data transfer process became quite tricky for users of older models. You should be able to use the old Clover if you are setting up a merchant services account from scratch and didn’t previously have one. In terms of wiping old data and replacing it, I would think this is something that a Clover rep may be able to help with either in person or over the phone. Hope this helps!

        Tom Wilson

        Does anyone have experience with repairing a cracked Clover screen? Clover’s site claims to repair them, but conversations with them state otherwise. It seems excessive to have to pay for an entire unit to replace what should be a rather inexpensive screen.

          Jessica Dinsmore

          Hi Tom,

          Clover does offer repair but we can’t see on their site if they offer this service for free. Clover’s customer support is notoriously spotty so keep trying! It definitely should be something they help you with.

            Mari

            Hi, I have a brand new mini clover I purchased/leased from First Data. Any ideas where/how to re-sell it?

              Jessica Dinsmore

              Hi Mari,

              We have heard of them being sold on eBay, so that may be worth looking into if you are not bound by a lease contract.

                SHAWN FRANZ

                Clover is a complete JOKE. They will scam you every way they can. Go with Square or something like that. They will sell you a $2000.00 paper weight. You cannot use the system unless it is for there POS. You get a nice setup but not worth it at all. I only used mine for 5 months and enough was enough. So I have a nice system that I can not use. They will not let you have the play store even though it is an android device. You can only download something if it is in their app market. Also if you do decided to use it beware of American Express. Clover will charge you a crap ton to process them. Once again Square no matter what type of card it is a FLAT rate. Clover has a different rate for each and every type of card.

                  Dan

                  THe Clover system must have some major issue with it. The scammers are pushing for it to be used for their scams hard. This one wants me to process his card, give me $1500 for a measurement if I give the home owner $3000 for the keys. Red flag for certain. Form what I can see, CLover must have some huge security hole that allows them to run a charge on fraudulent cards without getting caught right away.

                    Steve Greene

                    Someone has contacted me from a weird cell phone number telling me they want to buy a filtration system from me and put a 3500 down payment but they want me to use clover to process it. Alarm bells are obv ringing but what is their actual scam?

                      Reyna A Trevino

                      This is happening to me now as well….wow!!! They are calling me from a Google voice number. I should say texting me .. they wont call me . They are asking if they can pay more for my service and I can pay the Limo company from there. Its for event coordinating. I looked up company and I saw your message here so now I know it is definitely a scam.

                        Maria Valdes

                        It just happened to me too! I got a residential cleaning service and a “customer” contacted me to do a deep cleaning service to his recently “bought” home. I checked online several real estate agencies and ALL of them have the property listed for sale. He insisted that, in order for him to proceed with the payment I had to get Clover. He uses a Google voice number and texted me but he didn’t call.
                        I wish I could legally do something, but I am not sure what my options are.

                          Kay Oldjohn

                          Same thing happening to me right now, someone offering to pay for my training services. Claims they’re hearing impaired and can only text, willing to overpay for my services only if I get Clover app.

                            Peter

                            Why would you buy any hardware, when you can go for as-a-service model(Software, Hardware etc.)? Clover range is available as-a-service, for a small monthly fee.

                              Robert Hargrove

                              Recently terminated by Square. Emergency backup was Paypal. Looking for a POS system compatible with Paypal. Any options should I decide to stay with them?

                                Jessica Dinsmore

                                Hi Robert,

                                I found this list of Paypal’s POS Partners on their website. You can check our reviews of Vend, Lavu, TouchBistro and Erply (all excellent choices). I hope that helps!

                                  Jodi Boehm

                                  Why do I keep getting emails for PCI compliance.?. Also my fees have been more than anticipated by your company..
                                  Please help me in understanding this.
                                  Jodi Boehm
                                  Park & Bark Mobile Spa
                                  701-425-2221

                                    Julie

                                    is there some way to report a clover company who has scammed me into a long expensive contracr?

                                      Jessica Dinsmore

                                      Hi Julie,

                                      You could try reporting to First Data’s BBB page, or perhaps leave reviews on blogs such as ours, to spread the word. Best of luck to you!

                                        taleah decker

                                        What is your thoughts on buying a clover system through Amazon

                                          Jessica Dinsmore

                                          Hi Taleah,

                                          Buying from Amazon comes with all the same risks of buying on eBay, unfortunately. If you pursue this, I’d caution you to read the fine print. The one sold via Amazon Prime has this fine print “REQUIRES A MERCHANT PROCESSING ACCOUNT WITH CHORDPAY AND A $39 PER MONTH FEE (APP USE, UPDATES, 24/7 SUPPORT/TRAINING). THIS HARDWARE IS NOT COMPATIBLE WITH ANY OTHER MERCHANT PROCESSOR EXCEPT CHORDPAY. Instructions for setting up the Merchant Account will be emailed and will be included with the Clover shipment.” I strongly recommend referring to this article’s (the one you are commenting on) section on “The Best Place to Buy a Clover POS System”. Best of luck to you!

                                            Pat

                                            Thank You, Thank You, Thank You, For making my decision easy. Don’t have ALL the time in the world to do their work while running a small business wearing ALL the hats. ALL merchants service providers are crooks. Okay, crooks was little bit harsh, but ALL merchants service providers say something and when you get the statement at the end of the month: ALL those fees…OMG. Will keep POS separate and merchants service providers sepaRATE. Wrote review first time in life. Again thank you for wonderful information Shannon and comments from your readers.

                                              Jessica Gaytan

                                              Hello can someone please help me I think someone may be trying to scam me… my dad is a house painter and they told him they could not pay him unless it was with CloverGo & they will not do business with us unless we buy it

                                                Jessica Dinsmore

                                                Jessica, that does sound like a scam to us. Be careful!

                                                  Keith

                                                  you should look into PATRON PAL /WORKS – It’s a cloud based POS/Gift Card solution
                                                  with no hardware, contracts and a low monthly fee Thats it. Outside of buying plastic cards if needed.
                                                  it’s great.

                                                    GW

                                                    Pressured into signing a 4 year lease with VMS / Clover. What a nightmare it has been. We were conned into this contract which was very misleading. It was to save money processing credit cards at lower interest rates. The guy convinced us that the money we saved was worth the $100 per month for the equipment. It turns out that there are many fees. 25.00 fee whether you use the machine or not. $20 non PCI compliant fee for not clicking on first data or whatever, and filling out a survey every month – which takes about 30 minutes to an hour to go through that. You’ll never get that time back in your busy life. $39.00 annual for – for what I don’t know. 5.00 tax fee for figuring your tax. $5.00 statement fee. $50.00 fee for the priviledge of making a credit card company richer. And then you got Clover lease fees of $114.95 each month – There are so many fees and so many phone numbers that you don’t know who to call. Every time we call we are referred to someone else and to a different company. I called Clover on May 25th and was on hold for 1 hour and 1 minute. Every once in a while someone would cut in and say, please be patient. We unplugged the machine and went back to using simplify online. Best deal. No hassles. I may have signed the lease but I feel we were led like a lamb to the slaughter. Anyone want to buy the rest of this lease let me know. We still owe 2 years 10 months.

                                                      Dre

                                                      I bought the Clover system through Bank of America loved it you were able to do everything you needed to on it.
                                                      I had a computer repair business but we close down when we tried to return the system they did not wanted nothing to do with it we still owed for the system they told us we owe over $4,000 just for the services and we still have to pay for the system each month if I would have known this I would have never bought this system

                                                        chris

                                                        Hello People,

                                                        A sales person lured my Wife to sign a contract for Clover, we had a hair salon that we had to close down. When we called to cancel and return equipment all they said is that we can not return or cancel and that we still have to make monthly installments which is ridiculous.
                                                        This phrase is whats on the contract .
                                                        “You cannot cancel this lease durning the lease term for any reason , you do not have a free trial period , you duty to make your monthly lease payment is absolute , unconditional and irrevocable and is not subject to any offset deduction defense or counter claim.”

                                                        Can someone advice how to exit this shit hole scam , ASAP ?

                                                          Randy

                                                          I currently had a vape shop that I closed down. I had purchased the clover mini and register system. Since I was still in my contract of course I owe a hefty sum. The machine is still practically still brand new. If I give it back to first data they will not take any money off my bill. So can’t I just sell it and recupe some money to help pay them off? I know that it has to be used with Wells Fargo as that’s who the merchant was through. I’m definitely not looking into scamming anyone, just want to know my options now that I got roped.. Hope this helps in answering thank you.

                                                            David Edward Barton

                                                            I am currently opening a new vape shop. I may be interested in using that equipment so long as wells fargo merchant services will provide services for me to sell both Eliquid and Hardware online through the clover online store app. May merchants will not do vape products through eccomerce( I am finding out) and only some will premit vape hardware but very few do both.

                                                            feel free to reply back to this. I will contact wells fargo now to see where they fall into this group.

                                                              Marva Marrow

                                                              I have a system used no more than 3 months, and includes a mini Clover. All boxed up in original boxes and perfect condition, since my restaurant closed. Would so LOVE to sell it! Based on the comments though, not sure this is possible? The contract was with First Data.

                                                                Shelley Lewis

                                                                I would be interested in buying it, if my bank accepts it as my processing system. I currently use the clover mini.

                                                                  David Eberting

                                                                  Hi Randy,
                                                                  “I currently had a vape shop that I closed down. I had purchased the clover mini and register system. Since I was still in my contract of course I owe a hefty sum. The machine is still practically still brand new. If I give it back to first data they will not take any money off my bill. So can’t I just sell it and recupe some money to help pay them off? I know that it has to be used with Wells Fargo as that’s who the merchant was through. I’m definitely not looking into scamming anyone, just want to know my options now that I got roped.. Hope this helps in answering thank you.”

                                                                  I worked for First Data and was on the Clover Development sales team and worked closely with the Beta sales team (just so you know I kind of know what I’m talking about). If you were to resell it there are a few items to be careful of.
                                                                  1. If you leased it DO NOT SELL IT. If it’s a lease you do not own it and you will still have to pay the monthly lease until the end of it’s term THEN you will have to pay for it if you can’t return it at the end of the lease.
                                                                  2. If you sell it the person you are selling it to is going to be roped into using Wells Fargo for their processing. (I wouldn’t to that to my worst enemy even if their business was next to mine).
                                                                  3. There is no system/procedure in place for you to wipe it before selling it. This means if your merchant account is still open and you send that mini off to the buyer it’s still attached to your merchant account. Most likely any fraud would be caught by First Data (That’s who Wells uses for their processing) but there is a risk of the person pulling out their credit card and doing a refund onto it. That money would come out of your account and be put onto the buyers card. (small risk but I’ve seen it happen similar to this.)

                                                                    Tina

                                                                    Randy as someone that worked for first data as well as the clover development team how would u suggest someone buy a clover for their business? go straight through the clover website? i bank with wells and it seems by your response you don’t think banking w wells is a good idea?

                                                                    Best,
                                                                    Tina

                                                                      Sebastian

                                                                      If you have the option to use a different service do so before you regret it. I was singed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I’m not getting paid to mention them). Clover services was masked underneath the bank’s “Merchant Service”. Once their service proved useless I tried closing the account to find out there is a $500 early termination fee or a monthly fee that I need to pay until the 3 year contract ended. The contract went on as the back account forced me to maintain it. Two month before the 3 year contract ended they charge the $500 early termination fee. Now I’m stuck in their collection department which is efficient unlike their customer service. Beware of the Clover scam.

                                                                        Lori

                                                                        I am being told that these systems can work with our micros pos system for emv credit card processing. Has anyone else tried this? Were there any glitches??

                                                                          Imran

                                                                          hello I am using clover, but i am facing two different problem
                                                                          1 – how one can get the employees weekly report and their working hrs and their tips
                                                                          2- Where can i see the cancelled tickets as i doubt waiters are taking money and they cancelled the tickets
                                                                          3- how can we see at the end of the week what we have earn, how much we have paid and how much tax we need to pay back?

                                                                          please answer the above questions

                                                                          Thanks

                                                                            Marva Marrow

                                                                            I had a restaurant that closed and I declared bankruptcy. I have a barely used complete Clover system including a mini-Clover – all elements and in perfect condition. It was discharged in the bankruptcy and I am not using it, so can I sell it and can someone else use it with their own merchant services account? The one I have was through First Data.

                                                                              Randy Hayashi

                                                                              Marva,
                                                                              You could sell it, BUT you would need to tell whoever buys it that they can ONLY process with whoever you were previously using. No other sales organization can reprogram it. Including the phone number of your processor with the Clover would be the best way to do it. It is a tough call though because whoever buys the Clover is at the mercy of the processor and has no leverage when negotiating rates.
                                                                              This is one of the major downfalls of Clover in my opinion.

                                                                                Marva Marrow

                                                                                This was a VERY helpful response – the only one with real info so far!! Truly appreciate this!! Since I retained the Clover through my bankruptcy, which was discharged, I would really like to sell it since it is is pristine condition and barely used.

                                                                                  OSCAR

                                                                                  Trust me on this one, from someone who fall twice for the lease of the equipment. DO NOT LEASE THE EQUIPMENT. Make sure you find money to buy it and have not lease at all. Borrow the money from someone or do whatever it takes because if you lease, you are entering in a contract that they called “uncancellable” (which I might be wrong but that word is not permitted in any contract) and the buyout of the contract is prohibited. I hope this helps.

                                                                                    Randy Hayashi

                                                                                    Oscar is right. NEVER lease equipment. We have seen people pay thousands of dollars for a terminal that could have been purchased brand new for less than $300. You are always better off buying the terminal because if a processor gives you one for free they will most likely be overcharging you on the processing or locking you into a long term contract in order to make up the cost over time.

                                                                                      Randy Hayashi

                                                                                      Tom,
                                                                                      This is a great summary of the issues/problems with Clover. We receive many calls from merchants who bought Clover through ebay or BofA and unfortunately we are unable to reprogram it. The only option is to buy another machine or stay with the original processor. Clover has a lot of potential but as it stands now, it is probably the most polarizing piece of equipment that we sell. Merchants either love it or they hate it. Due to the reprogram limitations and the fact that you can’t trial it before you buy it, researching to see if it is the best POS system for you is very important. Our sales team will help answer questions about Clover POS system and can also talk about some of the alternatives. We suggest reading the POS reviews on Merchant Maverick to look into the numerous Tablet based POS systems as well as Clover. I hate hearing about merchants who are stuck with machines that cannot be reprogrammed. I hope people read this article before buying a Clover online.

                                                                                        Lisa Limburg

                                                                                        hi i run a bridal store from home and i also do lots of local events in my area and was wanting to get the clover that i can take anywhere with me like a ipad and run of the wifi or my hot spot and wanted the clover that does not need to be plug in at all time and to be able to run off a battery, my friend has the mini and it needs to be plug in at all times when u plug it in and unplug it shuts down, and she not happy with it and wants to switch to the mobil clover where u can full charge it and then to be able to take it anywhere to accept credit cards and set up at the events and local shows without no power and to be able to run off the hot spot or the wifi and where i can run off the hot spot for my phone and i meet lots of customers around my house and would like to take the clover with to process the payments on the go as well yes i know they have that to go unit by clover but i like the clover to be able to take on the go so my friend has her for about 4 days is she able to switch to the the clover that does not need to be plug in at all time.

                                                                                          randy hayashi

                                                                                          Lisa,
                                                                                          You would most likely want to look at the Clover Mobile or the Clover Go. The Clover Mobile is available with the full POS system software (Additional $29/mo) as well as a large screen. It comes with a base stand that charges it as well as a wireless printer that can be clipped to your belt or carried. This machine is popular with pay at the table restaurants and food trucks since it can be taken with you and does not need to be plugged in. The Clover go is a mobile card reader similar to Square. It just plugs into a smartphone or tablet and allows you to process on the go. We also have other non clover options for mobile swiping. If you are wanting a full POS system then Clover Mobile may be a good option for you. If you are just looking to run a few transactions away from your store, you may be better off with a simple card swiper that works with your phone or tablet. Some of the tablet based POS systems may also be an option for you since you will be running off of a hot spot. Keep in mind with Clover Mobile, it cannot be reprogrammed, so you are essentially locked in with whichever processor you choose. This also limits your options if you want to try to resell it one day too. If you are not going to be processing regularly and just have a couple transactions to process from time to time, you may also do well with a simple solution like Square.

                                                                                            Jewels

                                                                                            Lisa I have used the Clover Go Mobile device at my home business and outside my home on occasion. It plugs right in your device. It will accept chip cards and you can swipe as well. I liked the reader very sturdy. It will need to be charged after so many swipes through the provided usb cord.

                                                                                              Jane

                                                                                              Hi, I am looking at the different types of credit card/pos system for my business. I was wondering about the information that is stored in the pos systems, who has access to them and will it be confidential? We will be relying all our business information on these pos systems and who knows who has access to them from the companies?

                                                                                                Jordan Nelson

                                                                                                Hello Jane,

                                                                                                This is a common concern with cloud-based POS software. You don’t need to worry, because all of your data is completely confidential. It is heavily encrypted and highly secure. Your information is totally safe and private.

                                                                                                Best,
                                                                                                Jordan

                                                                                                  RLS

                                                                                                  I purchased (not leasedf) a Clover POS from Bank of America BAMS, and have been running it for 14 months. I now want to switch to Payment Depot. I have been told I must buy a completely new Clover POS (at minimum, the display unit) since the first one cannot be reprogrammed. Is this correct?

                                                                                                  If so, I am planning to backup and then upload existing customer and inventory (item) data, although I believe that transaction data will not be portable. Any advice?

                                                                                                    Jordan Nelson

                                                                                                    RLS,

                                                                                                    Who told you that you would have to buy a completely new system? I doubt this is true, but you should ask Payment Depot to confirm.

                                                                                                    In regards to the business data, I’m not positive how First Data’s reporting/analytics system handles data export, but every system allows the export of data as far as I know. Since you’re just taking data from one First Data system to another, the transition should be pretty simple, but I haven’t tested it personally. You’re going to want to ask First Data about this.

                                                                                                    Best,
                                                                                                    Jordan

                                                                                                      RLS

                                                                                                      Jordan,
                                                                                                      Yes, the folks at Payment Depot did tell us this: BofA has not confirmed (no surprise). But here’s a quote from a review of the Clover POS that I found on another, reputable website:

                                                                                                      “You must order your hardware through your [merchant services] processor…. Worse, however, is your unbreakable marriage to your processor. Hardware is either purchased immediately for $999+, or spread out over the course of an ironclad, frustrating-to-escape-at-best lease.

                                                                                                      And what if you do leave? You hate your processing rates, and you’ve paid off your hardware — so you pay the early termination fee and go. Clover hopes you enjoy your thousand-dollar paperweight.
                                                                                                      That’s right: your hardware bundle works ONLY for the processor from whom you purchased.

                                                                                                      Pretending, for a moment, that you love Clover and merely seek better pricing from a new First Data ISO, YOU STILL HAVE TO BUY A NEW HARDWARE BUNDLE [caps added]. Your current unit cannot, under any magical circumstances, be reprogrammed…”

                                                                                                      We can’t believe it either!

                                                                                                        RLS

                                                                                                        Update — Just received confirmation from our Bank of America Merchant Services rep:

                                                                                                        “Regarding the Clover station, you are correct. It can only be programmed by Bank of America Merchant Services.”

                                                                                                        It’s pretty clear that most of my sales data will be lost once (if) we move our processing business elsewhere. Our customer files and item and category files are, I assume, available for us to upload to the new unit. These will not, however, attach to past customer purchase information.

                                                                                                          Jose

                                                                                                          I accidentally posted on the wrong clover pos. I think it was the mini/mobile instead of the Clover Station. For that i want to apologize.! I have not yet tried out the mobile but i’m in the process of ordering it.

                                                                                                            Tyler

                                                                                                            I recently purchased a second hand clover station on ebay, from a private seller. I havent seen the equipment yet, but I do know that a menu is currently programmed in it and will have to be deleted or modified for my bar/tavern. I think I just found someone that had the station in their business and most likely got burned. If this is some sort of scam, when will someone request that I sign something? I plan to use my current credit card processor and run the charge through as cash on the clover. Whats not in the register in cash should be the sum of the credit card charges, and a receipt should be in place of the missing cash…This was my only option, as I too was hooked into a credit card machine lease FOR 60 MONTHS!! Yikes…I was upset to find later that the machine costs about $200. THanks

                                                                                                              Valerie Van Herk

                                                                                                              Hi Tom, great article and thanks for including Payment Depot as a reputable place to purchase Clover products! We’re really excited about these new products and what they can do for the modern small business.

                                                                                                              I recently wrote an article comparing the price, features, etc. of the Square Stand and the Clover Station that your readers may find helpful.
                                                                                                              https://paymentdepot.com/square-stand-vs-clover-station/

                                                                                                              Have a great weekend!
                                                                                                              Valerie | Payment Depot

                                                                                                                Tom DeSimone

                                                                                                                Hi Valerie,

                                                                                                                Great article! Thanks for the link.

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