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Helcim Merchant Services Review

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Date Established
2006
Location
Calgary, Alberta, Canada and Seattle, Washington
Emily Hale

Emily Hale

Emily is a writer, strategist, and freelance consultant based in Indianapolis. She is driven to create content that empowers her readers and her clients to make better choices in their business and their lives. When she's not in the thick of researching and developing blogs for Merchant Maverick, she likes to cook from scratch for her family or escape outdoors and meander through nature with her rescue pup.



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Helcim



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The Merchant Maverick Seal of Approval πŸ†

Helcim



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Helcim for yourself.

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240 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Kevin Reichert

    Went with Helcim after this glowing review back in 2019… wish I hadn’t. When they were using their ‘legacy’ system it was good. Their in-house system is terrible. In-person transactions are very slow to process, and time-out frequently, usually during busy times. The merchant hardware is awful – screen is too small (very difficult for customers to read, get at least one complaint a day!), the F-buttons that were required for making selections (they have updated so the actual number buttons can be used in their place) are next to impossible to press (have to use a fingernail or the edge of your credit/debit card). Had to put tape over the bottom front of the unit, as customers would try to insert their card and it would go between the bottom of the unit and stand (that’s a Incognito design flaw). They take their fees out of each batch, not a one time monthly bill, so my bookkeeper *loves* the extra work! And support is lackluster at best, I have never received a response to an online or email support request within 24 hours, ever! My latest follow up today Feb 2 is for a request submitted Jan 13! If you like good pricing, terrible hardware, lackluster performance and lacking support, Helcim is for you!

    2

      This comment refers to an earlier version of this review and may be outdated.

      Helcim Team

      Organization Name: Helcim

      Hello Kevin,

      Providing a better payment experience is very important to us – we take feedback seriously and work hard to continually update and improve our merchant’s experience. We apologize for the delay in responding to your January 13th feature request, that is not the experience we strive to provide.

      We have many merchants using our service and hardware successfully, and we have been working hard to continually improve the experience. However, we can understand how these updates can be frustrating at times. We appreciate your feedback regarding your customer’s user experience and are incorporating it into our future hardware decisions. We are reviewing the activity on your account, seeing what we can do to help.

      Kind regards,
      The Helcim Team

      • Organization Name: Helcim

      This comment refers to an earlier version of this review and may be outdated.

      Barry Pritchard

      Organization Name: Landsvest

      The pricing you show for Helcim is stated as Helcim margins. What is the actual credit card fee charged to a User for volume in excess of $5 Million per month with an average transaction of $1,500 ?
      Also for debit cards.

      Thanks
      BP

      • Organization Name: Landsvest

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Barry,

      There is going to be variability and we can’t calculate the final cost. Unlike a flat-rate system, where the processor’s profits may change and your final cost is consistent, the interchange-plus system is different. In this case, Helcim’s profit is consistent, while the merchant’s cost depends on what the interchange rate is for the transaction. The interchange rate is set by the card brands across the board and varies. We have written a post that helps make sense of interchange rates. I hope that helps!

        This comment refers to an earlier version of this review and may be outdated.

        Gareth Morgan

        Organization Name: Metareal Inc.

        As a Canadian company, we initially chose Helcim because they’re Canadian, because of the transparent cost structure, and because the platform offers fairly comprehensive subscription management. Unfortunately, although the visual design is clean and elegant, the actual UX of the Helcim portal has turned out to be quite idiosyncratic and rife with bugs, a situation further compounded by the slow, lackadaisical attitude of the support team, who sometimes take several days to respond, and when they do, are often unable to offer any concrete advice or firm ETAs for resolutions to urgent problems.

        2
        • Organization Name: Metareal Inc.

        This comment refers to an earlier version of this review and may be outdated.

        Helcim Team

        Organization Name: Helcim

        Hello Gareth,

        Providing a better payment experience is very important to us – we take feedback seriously and work hard to continually update and improve our merchant’s experience. We understand your frustration that recent updates have disrupted your payments. However, we do have many merchants using our software and subscription payments successfully. It looks like you have been working closely with several members of our support team and our CEO Nicolas to resolve your concerns. We continue to work on addressing the feedback you have submitted to our team and we will work directly with you to improve your payment experience.

        Kind regards,
        The Helcim Team

        • Organization Name: Helcim

        This comment refers to an earlier version of this review and may be outdated.

        COLIN

        Just signed up a merchant account with Helcim. The application process was user friendly and seamless. I was amazed how quickly I was approved. The rates are great, and the people are very friendly and easy to work with.

        5

          This comment refers to an earlier version of this review and may be outdated.

          dipjoy shivakoti

          Organization Name: Online Navigation Service

          We are a small business setup in India offering website navigation services, we are not very familiar with the merchant account and debit/credit card processing mechanism. Nevertheless, payments from some of our overseas customers decline at checkout of our payment gateway. Can Helcim help?

          • Organization Name: Online Navigation Service

          This comment refers to an earlier version of this review and may be outdated.

          Jessica Dinsmore

          Hi Dipjoy,

          I’d actually suggest taking a look at Durango for international/offshore processing.

            This comment refers to an earlier version of this review and may be outdated.

            Max Sloan

            Organization Name: Pulp Fiction Coffee House

            May we have your general assessment of Digitech verses Helcim

            • Organization Name: Pulp Fiction Coffee House

            This comment refers to an earlier version of this review and may be outdated.

            Jessica Dinsmore

            Hi Max,

            Unfortunately, we haven’t yet reviewed Digitech, so we can’t give our assessment one way or the other.

              This comment refers to an earlier version of this review and may be outdated.

              Pablo

              Organization Name: PureLocal Australia

              I would recommend avoiding Helcim and using a trusted merchant like Paypal or Stripe. We currently use Paypal and the onboarding process was simple. We joined Helcim because of the customizable forms however since the outset their staff send contradictory emails. One email states the account is active , the other staffmember emails that the account is closed. They have our business documents which were uploaded and I hope they’re deleted. Before trying Helcim , try Paypal or Stripe as they do not waste your time.

              1
              • Organization Name: PureLocal Australia

              This comment refers to an earlier version of this review and may be outdated.

              Joe Duarte

              Pablo, Stripe and Paypal are much more expensive than Helcim or any other interchange + plus provider. If I had a problem with Helcim, I would just choose another highly rated interchange + plus provider like National Processing or a flat fee option like Payment Depot. Why pay 2.9% when you can pay much less.

              Debit cards really expose the difference. Interchange for most debit cards is 0.05%. Paypal and Stripe are making a killing off of their customers by charging 2.9% on those transactions.

                This comment refers to an earlier version of this review and may be outdated.

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