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Elavon Review

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Date Established
1991
Location
Atlanta, GA
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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136 Comments

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    Tim Turcotte

    Organization Name: Heart to Home Meals

    Worst on-boarding experience I have ever experienced in the processing world. Actually not even an on-boarding experience when I am the only one trying to make it happen. Reached out several times for communication and assistance. Been on hold now for a while. Been bounced around the customer service department. They are taking money out of my account but doing nothing. 5 more minutes and they will be gone as a provider and never have my business ever.

    1
    • Organization Name: Heart to Home Meals

    This comment refers to an earlier version of this review and may be outdated.

    Louis Tesser

    Organization Name: Tesser Mediation

    On the phone with these guys for the third day running. No support, literally. Trying to get basic support leads to waits of over an hour so I’m at the point of realizing I simply need to change providers.

    1
    • Organization Name: Tesser Mediation

    This comment refers to an earlier version of this review and may be outdated.

    pfff

    The worst experience with this company. No support, they simply don’t care about your account. Elavon up my rates on regular basis and allowed third party access to my account. They gave access to my account to another processing company who than contacted me to lower my rate. I logged in to my account with Elavon and noticed a new user that I have never created. I called support and they hang up the phone on my after asking who is that person. What a weird organization! I am going to close my account ASAP. RUN AWAY FROM ELAVON.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Jazon

      Organization Name: 12372002 CANADA INCORPORATED

      I have regrets getting to elavon they been holding my funds almots 14,000.00 iv been calling and sending what they are asking to submit more business name proof. They promised to rectify the problem but 3 wks already. I cant pay my supplier for my product. This company will make you a heart attack. They will hold you more than hours on phone and no proper communication every agent who answer it they will study your case and ask the same paper works. I dont know how to out for now they are keeping my hard earned money. Never ever get this f*** company. I cant really wait. This the most terifying experienced i ever had for all the terminals i had in my life on every business i have. PLEASE STAY AWAY FROM THIS MESS FIND MORE RELIABLE MERCHANT NOT ELAVON. STAY AWAY.

      1
      • Organization Name: 12372002 CANADA INCORPORATED

      This comment refers to an earlier version of this review and may be outdated.

      Bill George

      Organization Name: Naturally Bongins

      Do not use Elavon, They are just brutal… I am a small business and in the beginning I had to chase them because money was not deposited into my account on several occasions . That was rectified and everything went smooth for a bit and then yesterday at 3:15pm I have no payment processor for my store or website. I call Elavon and they have closed my account with no communication accusing me of breaking the rules by shipping to the U.S. Since signing the contract with Elavon our website does not give an option to sell to the U.S, making this accusation impossible. Now I have to go through all my sales from March 2020 until yesterday to prove I am not selling to the U.S. I can not explain my frustrations.. Falsely accused and suffering the consequences during a state of emergency…. Top notch Elavon!! Running a small business is hard enough especially these days. Find a payment processor that is on your side and has your back, that supports you and wants to see you grow. Elavon does not. You are number and that is it.

      • Organization Name: Naturally Bongins

      This comment refers to an earlier version of this review and may be outdated.

      Koehoorn

      Organization Name: Split Rail Fence

      We switched to Elevon in October because they promised cheaper processing rates. WHAT A MISTAKE!!!! They have been holding onto over $7000 of our money for 8 days now and still cannot tell us when it will be in our account. Apparently they flagged our account due to a large transaction….which was APPROVED. I asked the supervisor what the reason to flag our account was; he said ONE reason is that we could be laundering money and if they contacted us we could try and hide or money?!! ARE YOU SERIOUS?! He could not give me any other reasons because he was not allowed to discuss. But he could give me that ridiculous reason? I cannot cancel my account due to the fact they still owe us money and he could not tell me when the money would be in my account or promise me that anyone would call me to tell me why they are holding onto it. DO NOT USE THIS COMPANY!!!!!

      1
      • Organization Name: Split Rail Fence

      This comment refers to an earlier version of this review and may be outdated.

      Joanna

      Organization Name: A1 Cleaners

      This guy was clearly paid by Elavon to run this story. This is THE MOST scummy company I’ve ever had to deal with. They charge you all these hidden fees and double charge for processing fees hoping you wont notice. WARNING: DO NOT DO BUSINESS WITH ELAVON

      1
      • Organization Name: A1 Cleaners

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Joanna,

      It sounds like you had a really terrible experience with Elavon and we appreciate you taking the time to leave candid feedback–you’re helping other small business owners like yourself make informed decisions.

      (And for what it’s worth, we actually never get paid to write reviews!)

      We wish you the best! And if you’re looking for a more reputable processor, give our matching tool a try.

        This comment refers to an earlier version of this review and may be outdated.

        Gerry Main

        Organization Name: Hawaii Rentals

        Worse company that I have ever dealt with. They destroy your profits with multiple fees and always decide in favor of your clients, even though they do not fulfill their contracts. Do not do business with this Company.

        1
        • Organization Name: Hawaii Rentals

        This comment refers to an earlier version of this review and may be outdated.

        A

        Organization Name: N/A

        Who do you recommend, especially with all the scams happening?

        • Organization Name: N/A

        This comment refers to an earlier version of this review and may be outdated.

        Lisa Goldsmith

        Organization Name: Lmg Aesthetics

        Dont get a biz account here!!!! Don’t do business with them. They signed me up for a merchant credit card account, sent me a machine, I said I didn’t want it and was going to use square instead..the bank guy took the machine from me and said “he would handle it.” Now found out 2 years later they have been charging me $59 a month for an account/machine I never used. My bank statements just said” Long beach bea” I never thought anything of it..thought it was my internet service or something. Two years later, I find put I have been paying 59$ a month for an credit card machine I never used and returned. Called the bank they said it was their outside merchant. called outside merchant and they said account “never closed ” . U.S. bank is the one who sent me this random sales dude and when I call to get assistance, no help, put on hold, transferred,”sorry I just started working here” etc. in the meantime I have paid over $2000 for a fraudulent account signup I never authorized or used and the bank guy said he would “take care of for me. Us bank refuses to take responsibility, “I’m new here”, “not my department” no assistance from them or the merchant company they referred me to. Just passed around. So basically the merchant company charge me almost 2 grand for a machine I never used, and U.S bank signed me up with this company. No help from them or the Elavon 3rd party credit card processor. Really not cool. Very unethical way to operate. Ill-gotten gain for sure. Don’t do business with a company that is unethical.

        1
        • Organization Name: Lmg Aesthetics

        This comment refers to an earlier version of this review and may be outdated.

        Tim Ribadeneyra

        Organization Name: F.M. Generator, Inc

        Beyond terrible. We were scammed and credited back the customer prior to chargeback. Elavon charged us back anyways, have still not fully reimbursed and when they did provide some reimbursement it was short $2,900, which I assume is a chargeback fee that we shouldn’t have been charged, but don’t know exactly as no one responds. Total lack of customer service. Bye bye Elavon……

        1
        • Organization Name: F.M. Generator, Inc

        This comment refers to an earlier version of this review and may be outdated.

        Megan

        We changed our organization name and I went through the DBA process with Elavon to change our name with them. Submitted ALL paperwork within the time frame. Have all the documentation to prove it. Then they closed our account without warning due to a clause in the DBA form that said if they do not receive it within 30 days that they will close your account. I submitted all the proper documents, and they even admitted that. But once an account is closed you can’t reopen, you must open a new account. We’ve been without the ability to process credit card payments for four days as we go through the implementation process with another company. What a complete joke. Stay away from this company!!

        1

          This comment refers to an earlier version of this review and may be outdated.

          Mehmet Demir

          Organization Name: International Supermarket

          Please stay away from this card provider and all of their services. They have without notice cancelled all my card services across 4 sites and caused nearly Β£50,000 loss for my firms. They confirmed it was an error, but I switched providers now. Despite cancelling they are still charging me for the services we are not receiving. I have put in an official complaint to the Financial Services Ombudsman. They are a rip off company.

          1
          • Organization Name: International Supermarket

          This comment refers to an earlier version of this review and may be outdated.

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