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NCR Silver Review

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NCR Silver Review

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Date Established
2012
Location
Alpharetta, GA
Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston



To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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42 Comments

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    Cellairis Inside Walmart

    Very disappointing customer service, whenever i called they create ticket then setup the appointment for call back and never calls back and every time i called it takes more than an hour to solve the issue some time issue is not solved and they hang up saying we will get back to you.Worst customer service, unprofessional, uneducated.Sorry but thats fact.

    1
      Morgan

      If I could give negative stars I would. The absolute worst customer service that I have ever experienced in my life. And not just once or twice. This has been every phone call or live chat I have suffered through with them over the last few years. I have had to explain functions of this P.O.S. to the representatives on multiple occasions. I am counting down the days until we complete our transfer to a new system because this one is horrendous.

      1
        Zachary

        Hi Morgan, I’ve heard similiar things from other NCR users looking at other review sites. Any others you’d recommend?

          john

          we own a specialty grocery and have used silver since we opened several years ago. we agree with most of the pros and cons mentioned in the review. one area though is a particular weakness: if you have a large number of skus many of their reports, inventory in particular, cannot be run store wide. for instance, the inventory snapshot feature mentioned in the review is not available to us due to the size of our database. consequently, in order to get a comprehensive report of our entire inventory we’re forced to run reports on a category by category basis and manually merge them into a spreadsheet. this wasn’t always the case. we didn’t start out with a large number of skus, but over time as we added new items and sunset others our database became “to large” for their reporting engine to accommodate and one day it simply gave us the message we had to go category-by-category.if you plan to have a large number of skus and do not want to invest the additional $$ in their console product (and we agree with the reviewer that many of these reporting features should be in the base product), then this may not be the product for you.

          3
            Greg Williams

            Organization Name: Mazoo Liquor

            They’re excited to SELL the POS software and could not care LESS about customer service. My company purchased this product almost two months ago and it is STILL not up and running. Constant requests for NCR to assist are met with NOTHING. ABSOLUTELY NOTHING. If I had it to do again, I’d go with another provider. This company stinks.

            2
            • Organization Name: Mazoo Liquor
            A.C.

            Save yourself. Their service just gets worse and worse every year. I am convinced that absolutely no one cares over there. I am currently investigating moving my accounts to better platform.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Jamie

              I am surprised by the comments here. We’ve had NCR Silver for two years in our cafe and it’s been nothing but smooth sailing. I’ve had a few hiccups here and there but customer service has always been helpful. We have three locations and I’m able to see sales reporting for all three in back office and we’ve grown our loyalty program by 300% in the last two years.

              5

                This comment refers to an earlier version of this review and may be outdated.

                New POS system – retailindetail2016

                […] Mobile Ordering – Through one of NCR’s most recent developments, customers can order ahead through the NCR Sidewalk app. With your business linked into this service, customers can search by location, place orders, and pay in advance from any mobile device. ”  (Source:http://www.merchantmaverick.com/reviews/ncr-silver-review/) […]

                  This comment refers to an earlier version of this review and may be outdated.

                  Chris

                  Unfortunately- I made the mistake of an annual contract to save a few $. couldnt regret that more now. I was without a POS system for 2 weeks initially, just getting set up for our painfully simple operation. No sense of urgency from anyone at NCR. I had to make every call just to get an operating system. Customer service is non- existent. Way too expensive for inaccurate reports. We had to upgrade, and buy a mac mini, just to get 2 ipads to communicate. We caught 3 inaccurate reports since we upgraded. I was told that we are an anomaly because they have NEVER seen our problem before. bull****. We have only had ncr silver for 4 months now, and its been a nightmare since day 1.

                    This comment refers to an earlier version of this review and may be outdated.

                    Beth Nelson

                    We moved to NCR Silver because our previous POS corrupted our inventory data 2 days prior to opening our store. We were told NCR Silver would do everything our previous system could and more. We got into it and discovered it is very restrictive in almost every sense. Limits to identifiers, limits to everything. At first customer service was very helpful. But as we got deeper into the nuts and bolts of the product and needed to do more things, customer service became less helpful. To the extent we were told it would be good to keep an excel spreadsheet with a copy of the information and work from that. (If I do that, why do I need a separate system?) Needless to say, we are not happy. I gave the rating of one star because at least the platform is stable and not crashing all the time.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Ken Bareilles

                      For now I give it 3 stars, that is after using it at a moderately busy cafe for a little over one year. Like others, I have NOT been impressed by the card reader, it is finicky, and I often find myself entering card data by hand, rather than swiping. That is probably my number one complaint. Number 2 is the tips feature, please keep in mind that we print cc signature pages, and give them to the customers to sign, and fill out at the table, or at the counter, depending on if they sat down, ordered take out, or just blitzed us at the counter on the way out the door. At the end of the shift we add all the tips in, but we have found that the web based app, doesn’t always add all the tips up correctly, causing us to waste valuable time settling out tips, adding them by hand, etc, figure 20 to 30 minutes per day for a minimum wage employee. When you factor in the $5/day labor x 30 and add it to the monthly fee, it approaches $200/month, rather than $50, $49, $59, or whatever they are offering these days.My cafe was recently broken into, and my system destroyed, and I haven’t jumped to replace it with the same one, but it is still in the running. The pros are the customer support, almost always excellent, the ease of use online, and at the tablet.Still not sure, hence the 3 stars.Thanks for this site, it is awesome.

                      3

                        This comment refers to an earlier version of this review and may be outdated.

                        Vetri

                        I started with NCR Silver because of 3 reasons: NCR expertise in pos systems, customer service, price point. they are all not applicable now:We own a small restaurant and have (had?) NCR Silver for the last one year.I’m seriously considering changing it in the next 2-3 months.A few pain points:- Yes, the TIPS feature is horrible and results in very low tips because most guests can’t see the screen. It’s at tiny box that you have to hit to popup. Also there’s no way to add suggested tips in print receipts. – Quickbooks integration is ONLY with Quickbooks online NOT desktop. We are not able to use it.- Limited reports available. I can only view one day’s detail report at a time; for trends or any other data i have to use their charts, there’s no easy way to download data and analyze ourselves.- Steadily decreasing customer service. The outage and the response – yes, it’s all true. We were stuck on a busy weekend, system is down, and even their automated phone response doesn’t say anything about it. Of course, they did not pick up repeated calls. No apologies later or response to our ticket for that. just a generic email next day. There goes choosing NCR for any sort of support. Anybody can provide great customer service on a random day. It’s on times of crisis or need.. right?- Sales reps are in the east coast. It’s hard to reach anyone for serious talk related to our account, after 4PM EST which means i have to call before my noon in seattle. Repeated requests for calls are not followed up on.- As a restaurant our flimsy card readers break very often. replacement cost? ~$100 each.- The tablets don’t talk to each other in the basic version, so we are looking in to upgrading to NCR Silver Pro. I will need a $500 mac mini, and the plan is $130 for one device and $70 for each additional device. With 2 extra tablets, that’s nearly $300/mo. Add EMV? $10 more per month on top of $300 for the emv reader. I honestly think for restaurants,

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          Scott

                          Do you have any info/reviews/comments about RPOWER POS systems for bar/restaurants? How does RPOWER POS stand up? I watched every short video explaining the functions of each and it looks like a great package but would like your review of this company/software. I was looking at ACCUPOS and after viewing all reviews left here I’m not getting involved as 99% of the comments/experience from users was run from this system and there is no support at all. Please review RPOWER POS and provide your critique. THANK YOU.

                            This comment refers to an earlier version of this review and may be outdated.

                            Amad Ebrahimi

                            Scott,

                            Unfortunately we haven’t reviewed them, and I’m not sure if we ever will. You can subsribe to our RSS feed to stay updated. If you’re open to alternatives, we have plenty.

                            Best,
                            Amad

                              This comment refers to an earlier version of this review and may be outdated.

                              Simon

                              Is this a paid review site? I am fairly perplexed because I have had a very different experience with this system. I’ve had this POS for about a year now and definitely wouldn’t recommend it. I was recommended this system because “It was built by people who really understand POS and cash register systems”. This system would be a major improvement if you were coming from a manual cash register but compared to other iPad POS systems, this is really unintuitive, clunky, overpriced and disappointing. Unintuitive: Again, if you’re old school and have a deep understanding of cash register logic this is your tool. If you were born in the modern era, you’ll probably find the logic behind every step you want to do very illogical requiring lots of time on help forums, etc. Clunky: Small buttons, limited customizability and LOTS of screens. My employes hate it because there are no automatic tip prompts except a tiny button on the signature screen, CC tips are 70% lower at our location that uses this system vs. our other restaurants. Transactions take a long time to process so this is not the app for you if you have long lines that you need to turn quickly. Overpriced: I can’t remember exactly what I paid for the whole set up (not including the iPad) but I think it was somewhere around $500 for the Credit Card Reader, Cash Drawer, Receipt Printer. That would be fine except after 7 months our CC reader stopped working. Tried to buy the exact same model on Amazon for $50 but had to send it back so I could buy the exact same reader that was “encrypted” from NCR for $79. All that plus $40/month that they justify with the “marketing capabilities”, which are beyond weak and not even worthy of discussing. Disappointing: For all the above named reasons. Customer service is nonexistent, On a busy Saturday in the Summer the NCR Silver systems crashed- we were on hold for almost 2 hours before we gave up, no follow up emails to users, no apologies, nothing. Honestly, the only type of business I would recommend this to is for someone who’s elderly grandparents run a small business and need “Cash Register logic” and you want to be able to access their back-end remotely. We have 3 places on 3 different systems and this one has been by far the worst!

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Amad Ebrahimi

                                Simon,

                                We don’t get paid to write posite reviews. Here’s how we make money.

                                Best,
                                Amad

                                  This comment refers to an earlier version of this review and may be outdated.

                                  erin baker

                                  Hi Simon,

                                  I feel your pain, and would never recommend NCR Silver Pro to anyone, including the family dog. We have been open for business 4.5 weeks, and I have to call customer service weekly. My latest issue is a printer issue that’s occurring on both terminals, which came right after updating iOS on both the iPad and server. I’ve also had the tip adjustment request another swipe of the credit card, along with two tickets just disappearing from the adjust tip screen. The customer service team hasn’t done much. At all, really. They tell me a tech is “going to work on it”, but in the mean time, I am stuck running a counter service restaurant with both terminals acting up that may or may not print a receipt for each transaction. Cranky is the best way to describe the system. It takes NCR way too long to solve problems, while money is literally walking out of my door. I’m so frustrated, I don’t know where else to turn. My CC reader also doesn’t always work. They’re cheap pieces of crap that are probably made in China. The rep is sending me a new one out of courtesy since I’ve dealt with all of these other issues, but they only have a 90 warranty. That’s pitiful. You would think this hardware would be warrantied for at least a year.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Ryan

                                    Re: receipt printer problems after iOS upgrade: don’t use the Bluetooth receipt printer interface. Plug a network cable into the printer, then connect it to the router/switch, and ask support how to set up the receipt printer as Ethernet instead of Bluetooth. Infinitely faster and more reliable.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Alex

                                      Simon, this is terrible to hear. May I ask what POS you switched to? And has it been a better result? I am looking into an iPad-based POS solution right now.

                                      Best of luck,
                                      Alex

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Simon

                                        Alex,

                                        I’ve used Lavu with some success, although the IT aspect was very heavy for our needs (getting FOH stations to send to kitchen printers, etc.). Honestly, Square has been the best for us for a simple, lite POS system. Durable hardware, very intuitive and easy to set up and Solid back-end reporting. I would say the downside to it is: single user- You cannot have manager roles, Owner Roles, etc. So anyone can edit the screens, give discounts, etc. That leads to a little bit of back-end work on my side to make sure that physical coupons match up to discounts (or trust my staff) but for a small business with 3-5 people working the register this hasn’t been too much of an issue.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Armando h

                                          I am looking for a pos for a full service restaurant and became interested in NCR SILVER. Do you think I should get it? If so, I have a noncompatible merchant services provider, does NCR SILVER allow to work with those providers and how? Please help me.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Melissa

                                            Their Quickbooks integration falls woefully short of what any company that needs to track inventory or sales by part number requires. The only information that is brought to Quickbooks are sales numbers at the Category level, not the part number level. I have confirmed with ShoGo (formerly Retail Intel) and NCR Silver that they have NO PLANS to develop a solution for those of us that must track sales by part number and adjust and track inventory associated with sales. VERY DISAPPOINTING.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Bryan

                                              Shogo does support integration at the NCR Silver PLU/SKU level. You can choose between Category level or SKU/Item level during your configuration setup.

                                                Eric

                                                Thank you for your blog. I am an MBA in marketing research and a small women’s clothing boutique owner. Used Intuit POS/Quickbooks for years but finally left due to extremely high merchant fee structure. Mistakenly got bamboozled and bought into LightSpeed Pro driven by very expensive iMacs and iPads. 6 months later, a full time dedicated employee and hundreds of upset customers and unproductive inventory reporting abilities, we are abandoning Lightspeed and searching once again for a retail POS system that allows for easy check out, easy returns, gift cards, inventory reporting and managment, quickbooks compatibility and definetely PC able. Have a meeting with NCR on Monday but gunshy to start analyzing systems again. Any advice? Looking at AccuPro as best option so far but just don’t trust the industry in general.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Raven

                                                  The card readers on this system need to be replaced often … and you will have to pay shipping each time. Even with a hardware protection policy. We have five of these registers and had to replace seven of the card readers and we’re still in the first year. That’s right we have had to replace some of them twice.The set up is frustrating. The online help section is discussion board style database. You have to search through other people’s questions to find help for your need. I just call the help line each time I need something. They are usually very polite and you always get to speak to a live person.

                                                  2

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Amy Brown

                                                    We are a dealer for NCR Silver and I have tested NCR Silver and you can now log in if you are offline before you even log in. You can even add customers and it knows if they have rewards waiting.

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Jose Espinosa

                                                      Will this work for a small tavern? Would it ok with liquor inventory, splitting checks, etc.? Or is the Aloha touchscreen system a better route?

                                                      5

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        joseph demarco

                                                        I noticed their hardware doesn’t include a ‘customer sales display’ option. Can one be added?

                                                        Are you saying if the internet is down, and I was’t logged in I wouldn’t be able to use the register at all?

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Bruce

                                                          I’ve been using ncrsilver for my full service italian restaurant and bar for 9 months. Once you get it set up it works pretty good. I ended up hardwiring my printers to the router. The printers were just too unstable via bluetooth. They kept going offline. Everytime there is a power surge the printers go offline and you have to reconfigure the printers to the ipads. You need to have someone trained to do this.

                                                          Ncr Silver is pretty good but if you need more than 2 stations I would suggest looking at other systems. You can’t close out a ticket on one ipad that has been opened on another ipad. This may not seem like a big deal but when you get busy it is a huge deal.

                                                          It’s good for a small shop with a simple menu or a food truck. My place is border line too big for it but I’m making it work.

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Bryan

                                                            FYI – NCR Silver now has QuickBooks integration via Retail Intel.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Tom

                                                              Are there any plans to integrate Chip and PIN or contactless payments (i.e. MasterCard PayPass) as part of the package? Perhaps that’s an add on peripheral to hook up to the iPad.

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Kathy

                                                                I am currently shopping for a POS for a mobile food trailer, I have information overload and in need of help finding the right system at the right price. HELP! Please.

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Amy Brown

                                                                  Kathy,
                                                                  We are a POS consulting company and have been in search for a good food truck tablet app for some time now. It seems as though NCR Silver has made a bit of improvement since this review and is very worthy for this application. We are now putting customers who have a need for mobile sales in this product. There are several that seem close but most lack in one way or another for a food truck. Hope this helps atleast a little.

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    Ron Brisbane Jr.

                                                                    Kathy,Please contact me at GroovvWithRon@gmail.com I have the solution for you

                                                                    5

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Flecks

                                                                      NCR Silver has been horrible- we’ve been calling to have some replacement printers picked up since December 2013 and they never come, recently they charged us over $600 for the printers. I told them that we’ve been calling, gave them the dates we called and they still wouldn’t refund our money. I offered to take the boxes to FedEx myself and they said that was impossible and not to do it. After speaking to 3 people, they emailed me new labels and told me they called FedEx and they’d pick up the boxes the following day- 3 days later, the boxes are still sitting at the doorman’s desk and not picked up. I emailed and called and no one has gotten back to me- I want my money back now- this isn’t right. I will be switching.

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        Aisha

                                                                        Thank you for the wonderful review. I am strongly considering this software for my tea shop. I love the built in marketing features. I am a bit concerned about the price and the lack of a weight scale function. I’m going to research the other POS systems that you mentioned.

                                                                        5

                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                          Anthony

                                                                          We are a reseller of NCR’s Silver POS system. We find that it is a solid solution to many small and medium size businesses that need to establish structure and improve visibility to managing the business. Strong integrated solution that also brings in eMail marketing and analytics found in much more expensive systems. Their no-contract model with low $$ entry point makes this a good choice. Choose a reputable reseller/integrator to help you get started. Small amount to pay to avoid start-up stress.

                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                            David

                                                                            NCR Sliver customer care is NON EXISTENT! On hold for 45 minutes at a time when I experienced issues. All over me when it was time to buy……..but then all but disappeared after the sale.

                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                              JMichael

                                                                              We have NCR Silver running my wife’s bakery business.
                                                                              I am an I.T. manager and handled the setup and support.
                                                                              Being able to add inventory via Excel (.csv) was a huge bonus!
                                                                              The hardware was all available at Staples with a $200 rebate!
                                                                              We also bought refurbished WiFi iPads from Apple.com.

                                                                              All in all just under $600 per register.
                                                                              While the phone support is not 24/7 as you mentioned, we found their phone hours are still much later than many of the other options.

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                Bobby Wells

                                                                                Be VERY carefull. This POS is VERY limited. Closing or changing a shift can shut down your whole line for up to 30 mins until you count the drawer. Multiple stations MUST be closed at the same time. Can not 0 a drawer. Back office lacks any usable flexability. If you are a one man show that is open for business for maybe 4hrs a day, then this system is for you. Otherwise KEEP looking and don’t look back. Remember nothing is free and you do get what you pay for.

                                                                                1

                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                  Jacobus Hollewijn

                                                                                  Thank you Merchant Maverick for this report!I own a vitamin retail store (no groceries, no produce, no restaurant), and I am now looking at purchasing a POS system. Homework is important, and finding your website and reporting is very helpful. the two main systems I am researching is the NCR Couterpoint and Catapult’s ECRS. I have received a proposal and quote from Catapult (about $10,000.00), but am now checking to see what NCR is proposing. your insights give me answers I would otherwise not get from the sales rep. Next, I will read your info about Catapult and ECRS and see if it helps my decision making. If new information has come to pass since this report I would like to know. One thing NCR told me was that employees ARE ABLE to use their POS as a clock-in device (unless she was talking about Counterpoint, NOT Silver?) Thank you, again!

                                                                                  5

                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                    Justin M Ruhl

                                                                                    Jacobus,

                                                                                    Sounds like were in same kinda of work. What system had you picked? I own a sports Nutrition store, and I was looking at the Ncr as well. Thanks for you input!

                                                                                      This comment refers to an earlier version of this review and may be outdated.

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