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NCR Silver

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NCR Silver Review

    Matt Sherman
  • 44 comments
  • Updated on:
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NCR Silver

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Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
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44 Comments

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    Robert

    Organization Name: 490 Creations

    This is the absolute worst POS I’ve ever seen. The eCommerce is a nightmare. It does NOT notify of new orders and multiple calls to customer service yield only the response that it is a known issue and developers are working on it!!! The TaxJar integration doesn’t work and TaxJar blames the poorly written code in NCR eCommerce.The back office isn’t bad but for over $200 per month AFTER I bought all the hardware I expect a LOT better than this. They put the POS in POS. If you are considering this system, please RUN AWAY. I have a new POS system arriving today from another company and then will be sending all of my emails to my attorney to invalidate their 2-year agreement and request a big refund. RUN AWAY!!!

    1
    • Organization Name: 490 Creations

    This comment refers to an earlier version of this review and may be outdated.

    Mike

    I installed this system with 3 terminals for a client and it’s been nothing but problems printing for them. I hardwired all printers and assigned static IPs to everything. Support is not much help. Logs indicate issues with unhandled exceptions in how they handle printing. I don’t believe their iOS app and MacOS software has been fully tested with latest OS versions. Their support blames it on network issues and Apple, even though they had me test Internet speed and ping response times, which were completely normal. Any one of the terminals will randomly stop printing to either the receipt printer, kitchen printer, or both. Seems to be a known issue because they even have a “safe mode” option for printing, which doesn’t seem to do anything except make them print slower. When it stops printing, everything is online and can be pinged. All terminals are located close to wired WiFi access points. You can do any of the following and it will start printing fine again from the terminal that stopped printing:1) Completely close and restart the app on the terminal that’s not printing (works best).2) Goto another terminal and print to the receipt printer at the terminal that isn’t printing – It prints and then printing from the terminal that was having issues magically works again.3) Turn WiFi off and back on in the iPad settings. This doesn’t consistently work as well as just restarting the app, but seems to restart observers and notifications in the app to get it to connect to printer again.The logs indicate the exact line numbers and source code files where the exceptions are occurring for them to fix. One of their support techs actually told me to delete these files off the server when they don’t even exist there, which solidified for me they don’t know what they are talking about. They are references to uncompiled source code and only exist in their repository. If I had access to the source code I’d fix it myself. Instead, my client is stuck with NCR blaming it on everything else instead of them just fixing their code.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Cellairis Inside Walmart

      Very disappointing customer service, whenever i called they create ticket then setup the appointment for call back and never calls back and every time i called it takes more than an hour to solve the issue some time issue is not solved and they hang up saying we will get back to you.Worst customer service, unprofessional, uneducated.Sorry but thats fact.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Morgan

        If I could give negative stars I would. The absolute worst customer service that I have ever experienced in my life. And not just once or twice. This has been every phone call or live chat I have suffered through with them over the last few years. I have had to explain functions of this P.O.S. to the representatives on multiple occasions. I am counting down the days until we complete our transfer to a new system because this one is horrendous.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Zachary

          Hi Morgan, I’ve heard similiar things from other NCR users looking at other review sites. Any others you’d recommend?

            This comment refers to an earlier version of this review and may be outdated.

            john

            we own a specialty grocery and have used silver since we opened several years ago. we agree with most of the pros and cons mentioned in the review. one area though is a particular weakness: if you have a large number of skus many of their reports, inventory in particular, cannot be run store wide. for instance, the inventory snapshot feature mentioned in the review is not available to us due to the size of our database. consequently, in order to get a comprehensive report of our entire inventory we’re forced to run reports on a category by category basis and manually merge them into a spreadsheet. this wasn’t always the case. we didn’t start out with a large number of skus, but over time as we added new items and sunset others our database became “to large” for their reporting engine to accommodate and one day it simply gave us the message we had to go category-by-category.if you plan to have a large number of skus and do not want to invest the additional $$ in their console product (and we agree with the reviewer that many of these reporting features should be in the base product), then this may not be the product for you.

            3

              This comment refers to an earlier version of this review and may be outdated.

              Greg Williams

              Organization Name: Mazoo Liquor

              They’re excited to SELL the POS software and could not care LESS about customer service. My company purchased this product almost two months ago and it is STILL not up and running. Constant requests for NCR to assist are met with NOTHING. ABSOLUTELY NOTHING. If I had it to do again, I’d go with another provider. This company stinks.

              2
              • Organization Name: Mazoo Liquor

              This comment refers to an earlier version of this review and may be outdated.

              A.C.

              Save yourself. Their service just gets worse and worse every year. I am convinced that absolutely no one cares over there. I am currently investigating moving my accounts to better platform.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Jamie

                I am surprised by the comments here. We’ve had NCR Silver for two years in our cafe and it’s been nothing but smooth sailing. I’ve had a few hiccups here and there but customer service has always been helpful. We have three locations and I’m able to see sales reporting for all three in back office and we’ve grown our loyalty program by 300% in the last two years.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  New POS system – retailindetail2016

                  […] Mobile Ordering – Through one of NCR’s most recent developments, customers can order ahead through the NCR Sidewalk app. With your business linked into this service, customers can search by location, place orders, and pay in advance from any mobile device. ”  (Source:http://www.merchantmaverick.com/reviews/ncr-silver-review/) […]

                    This comment refers to an earlier version of this review and may be outdated.

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