Odoo POS Review

Pros

• Free plan and affordable paid plans available
• Extremely customizable
• Frequent updates and new features

Cons

• May require implementation help
• Mixed reviews on customer support
• Not for first-time POS users

What Is Odoo?

Odoo is a customizable business management platform with an integrated point of sale system for retail stores and restaurants. Its broader software suite includes tools for accounting, inventory, eCommerce, CRM, HR, marketing, and other business functions.

Odoo uses a modular structure, allowing you to select the business applications and functions you need. It offers three plans, including a free option, and can be configured to create a highly customized POS and business management system. However, implementation can be complicated, and businesses with complex needs may require assistance from Odoo or an Odoo partner.

Odoo Pricing

Odoo’s subscription pricing is relatively straightforward, but the total cost can rise once you account for additional users, implementation assistance, customization, third-party apps, hardware, or Odoo.sh hosting.

Odoo has three pricing tiers for its services, starting with a limited free plan that allows you to use just one app. Its paid plans include Odoo’s standard business applications, while the Custom plan adds Odoo Studio, multi-company functionality, external API access, and additional hosting options. There is also a reduced rate if you sign up for a year-long plan.

Odoo has a pricing range of $0/mo - $61/mo.

Extra Costs & Fees

Businesses with complex workflows, extensive data migration, or significant customization may need paid implementation assistance from Odoo or an Odoo partner. These costs vary based on the project’s scope and can make the total price substantially higher than the advertised subscription rate.

You will also want to take advantage of its demo and make sure you’ve tested the product before signing up for any long-term contract.

Odoo Features

Odoo’s features are as deep as you want to make them. Odoo’s paid plans include its full collection of standard business applications. Businesses can also choose from thousands of community and third-party modules through the Odoo Apps marketplace, although some cost extra or require the Custom plan and a compatible hosting environment.

Here are just a few of the areas where Odoo has advanced apps that could help you out:

• Finance: Odoo offers accounting, expense management, receipt scanning, bank synchronization, and document-signing tools. Businesses can manage many finance functions through Odoo’s web platform and mobile apps. Bank connectivity and available features vary by country and financial institution.
• Invoicing: Odoo supports invoice creation, payment tracking, recurring invoices, and multiple currencies. Businesses can manage invoices through Odoo’s web platform and mobile apps, although available accounting and tax features may vary by country.
• Customer Relations: Odoo offers CRM, appointment scheduling, live chat, SMS marketing, and customer loyalty tools. Businesses can track leads, communicate with customers, manage appointments, and create rewards programs from within the broader Odoo platform.
• Restaurant Features: Odoo POS supports restaurant floor and table management, bill splitting, kitchen printing, preparation displays, tips, and customer self-ordering through QR codes or kiosks. These tools can support both small food-service businesses and more complex restaurant operations.
• Employee Management: Odoo offers applications for employee records, recruiting, time off, attendance, appraisals, and other HR functions. Businesses can also establish different access permissions for employees.
• Marketing: Odoo offers email marketing, SMS marketing, social media management, marketing automation, event management, and survey tools. These applications can connect customer data and marketing activities with Odoo’s CRM and sales features.
• Inventory management: Odoo supports basic product tracking as well as more advanced inventory and warehouse management. Available tools include barcode support, replenishment rules, multiple warehouses, product movement tracking, and inventory reporting.

Ease Of Use

If you’ve set up Odoo properly, either on your own or through Odoo’s services, the system can and should be extremely user-friendly, and if you do a demo through a company rep, you will see how easy it is to fly through the system’s interface.

However, it can also be very easy to make mistakes in the setup process, which can make the system extremely clunky, and it can be difficult to diagnose the problem.

Customer Service & Support

This can be an issue with a system that is complicated to set up and one that can have issues when you’re adding apps. During our testing, Odoo was easy to reach when we contacted the company as prospective customers. But when I said I was having a technical issue, it took considerably longer to reach a human being.

Odoo also provides online documentation, tutorials, training resources, and community support.

Odoo Reviews

Users who have been with Odoo for a while generally have a very high opinion of the product. Here are some of the things they appreciate about it.

Positive Reviews & Testimonials

• Highly customizable
• Clean, modern interface
• All-in-one software

Negative Reviews & Complaints

On the other hand, people do have some strong opinions about Odoo that you should be aware of before making a purchase. Here are some of the top issues:

• Inconsistent customer support
• Heavy sales pitches
• Occasional software glitches

Final Verdict Of Odoo POS

Odoo’s free plan offers substantial value for small businesses that only need the POS application. However, businesses should confirm that Odoo supports their preferred payment hardware, processing provider, and mobile-selling setup before relying on it for markets, events, or other off-site sales.

However, businesses that value customization and know which applications and workflows they need can get significant value from Odoo. Its standard applications and extensive marketplace of third-party modules can support businesses with increasingly complex operations. Just remember that implementation, customization, and ongoing support may require more time and technical expertise than a simpler out-of-the-box POS system.