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Toast POS

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Toast POS Review

    Matt Sherman
  • 123 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
View Matt Sherman's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Toast POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Toast POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Toast POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Toast POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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123 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Bob Sambol

    Organization Name: Bob’s Steak & Chop House

    The worst customer service. After installation it’s impossible to talk to a human. Chargebacks are a joke. Do not buy this POS for your restaurant.

    1
    • Organization Name: Bob’s Steak & Chop House
    jim

    Organization Name: Cucina

    From a feature/function perspective Toast checks all the boxes – too many, in fact. The company should spend more time working on hardening their systems, ensuring better reliability and providing better support. They have pushed out new software releases that have caused major issues, hardware (handhelds/printers) breaks and getting support is a huge hassle. The level of technical support expertise varies greatly, so once you’re able to get a rep on the phone, your experience can vary greatly. Toast has no operational or Support SLA (Service Level Agreement) with restaurants. So they have no penalty for a severity 1 issues that last 5 hours during your dinner rush or keeping you on hold for an hour to get technical support. They have you trapped in a contract and they know switching costs (direct and indirect) are a deterrent to leaving.As for swipe fees, Toast’s fee model is not transparent. They want you to tell them what you currently pay and they’ll beat it. Do some research on AMEX/Visa/MasterCard fees and negotiate from there. Not sure who Toast’s back end card processor is but I’m sure Toast is getting some hefty discounts for the volume.Net/Net – Toast was designed by tech people who wanted to deliver a cloud solution to restaurants. It was not designed by tech savvy restaurateurs. The difference is nuanced, but young technology companies are measured by customer acquisition rates and delivering new features and functions to get revenue from adjacent services – payroll etc. Restaurant operators value consistent and reliable systems and fast knowledgeable support especially on a Friday night with a fully reservation book.When it works, Toast is really good. But there are issues – support calls 3-4 times a month. Work that into your calculations when making the decision. Your time, frustration and anxiety on when the next problem arises may not make Toast worth it.BTW – I work in tech and my wife owns the restaurant.

    2
    • Organization Name: Cucina
    Jerry De Souza

    Organization Name: Jimmy & Joe's Pizzeria

    Stay away as far as you can from this company. Not worth the aggravation. Very disorganized, poorly trained employees, clearly don’t understand in what business they are in. I’ve had my share of dealing with crazy awful POS systems and Toast is definitely up there.I have been with Toast for about 8 months and nothing but issues.

    1
    • Organization Name: Jimmy & Joe's Pizzeria
    Ray

    Organization Name: Lickety Split Southern Kitchen & Bar

    Toast has been terrible. Whether you are a new business starting out or are an established. Too many issues. Not sure where to start. Possibly corrupt.

    1
    • Organization Name: Lickety Split Southern Kitchen & Bar

    This comment refers to an earlier version of this review and may be outdated.

    james powell

    Organization Name: Chuckwagon

    Big mistake, after being overcharged by a 3rd party loan company, Toast held deposits without notice until it was settled with the company…..then held the deposits after the dispute was settled, will not even reply to emails as why they are still withholding deposits. Our bank said this happens quite often, the reason banks will suggest you use them instead of companies like toast. They can swipe you’re money at any time.

    1
    • Organization Name: Chuckwagon

    This comment refers to an earlier version of this review and may be outdated.

    Fawzy Mohamed

    Organization Name: Kosharei

    very appointed , very bad customer service , you must have the whole day to solve or even ask question . I must go to a different company ,

    1
    • Organization Name: Kosharei

    This comment refers to an earlier version of this review and may be outdated.

    Cats Pajamas Corporation

    Organization Name: Cat's Pajamas Corporation

    Article was very in-depth I wish there was a solution or work around the pitfalls but that’s something you can’t really do but I did find your article is very informative thank you

    4
    • Organization Name: Cat's Pajamas Corporation

    This comment refers to an earlier version of this review and may be outdated.

    Tim Ratcliff

    Organization Name: Shin Hollywood

    I’m going to be very honest with you guys toast POS system has some decent qualities the problem with toast is their customer service, lack of knowledge with their technical support team on tier 1, their bona fide phone answering people, and what makes me even more upset is I have tried in the last month to have my rep review my credit card rates and I have been flat denied that they will not review or change any rates and they are extremely expensive they’re only willing to match rates that you’re given so it’s time to go get a quote and probably switch.

    Do not do business with toast unless you can get an annual review of your credit card fees included they creep up overtime without letting you know and they blame it on rising costs which is baloney.

    • Organization Name: Shin Hollywood

    This comment refers to an earlier version of this review and may be outdated.

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