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Toast POS Review

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Toast POS Review

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Date Established
2012
Location
Boston, MA
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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97 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    laurie russell

    Organization Name: Top Dog of Rockport

    We wanted to go with toast – we were forced into financing when we wanted to pay up front – and then we were told we needed all their hardware when we had dedicated routers , splitters and wifi boosters of our own. We never went any further and requested to cancel – nothing had been ordered or shipped. We had only the phone # of our sales person who has stopped answering phone calls – so they are not delivering and not cancelling – If someone can tell me how to get to the top brass I would appreciate it – I hate to start legal proceedings but at this point have no choice

    1
    • Organization Name: Top Dog of Rockport
    Jose R. Grijalva

    Organization Name: Joselito's Mexican Food Tujunga

    Toast is great. It’s very easy to use. The third party API’s are extremely useful and connect very well. Customer service is better than any POS company I have used in 30 years. Toast is the first POS company in 30 years that actually pushes updates, that make a dofference, without charging you or you having to ask. A few people have mentioned the CC processing and the fact that they are forced to use Toast. When you sign your contract it is yo to you to negotiate a good deal. I am extremely happy with my Toast Deal. They beat, only slightly, by ratedls from the previous company which were already very low. Training on toast was great and their online university and social site is wonderful as well. I am definitely a Toast user for life

    5
    • Organization Name: Joselito's Mexican Food Tujunga
    Jasmine Chan

    Organization Name: Toast Inc.

    Hi Jose, Jasmine from Toast here. Thank you so much for your review! It is our top priority to meet the needs of all of our customers, whether that is customer service or product updates. I’m happy to hear you are taking advantage of Toast University as well. We’re excited to see your restaurant continue to thrive on Toast!

    • Organization Name: Toast Inc.
    Brian

    I have used toast since its inception. There have been some bumps along the way, but for the most part they are very responsive to whatever we need. I have never had any issues with their tech support, and we found some workarounds for issues tat have come up. We have also beta tested hardware for them, which i would not recommend.

    5
      William

      Organization Name: Annabella's

      Avoid at all Cost!!!! Slow! Unorganized! If you don’t want to go bankrupt stay away!!!! They will tell you what you want to here and drop you like a hot potato!!!!

      1
      • Organization Name: Annabella's
      Jasmine

      Organization Name: Toast Inc.

      Hi William, Jasmine from Toast here. I am sorry you are feeling unheard by Toast. We are here to help you. Your Restaurant Success Manager will be in touch.

      • Organization Name: Toast Inc.
      Brian

      Organization Name: MonAlyssa

      Great System Great Employees. Our Staff and Management team LOVE Toast

      5
      • Organization Name: MonAlyssa
      Tom

      Organization Name: The Den

      Great software and great customer service!

      4
      • Organization Name: The Den
      Adam T

      Organization Name: Lodgenuity, LLC

      I have used Toast in all 3 of my locations (quick service, bar, full service). The best attributes are the ease of use and the constant improvement that the upgrades provide no matter what the application. The customer support is very solid on all issues and we have had very few incidents of being offline in the last 2 years. I would recommend it to anyone looking for a POS, no matter what style of restaurant.

      5
      • Organization Name: Lodgenuity, LLC
      Jasmine

      Organization Name: Toast

      Hi Adam, Jasmine here from Toast. Thank you for your review! I’m thrilled to hear that Toast is providing value in all of your locations of different service styles.

      • Organization Name: Toast
      Jim Boyd

      Organization Name: Boyd Restaurant Group

      Credit card payment processing Is VERY profitable for the credit card processor and fees can escalate over the life of the contract. We were not informed that credit card processing was required to be a Toast user and because of this connection we are looking for other options. Purchasing hardware, software, back-office, Maintenance is enough under one roof. Adding a requirement for credit cards is just too risky!

      1
      • Organization Name: Boyd Restaurant Group
      Jasmine

      Organization Name: Toast

      Hi Jim, Jasmine here from Toast. I am sorry to hear you were dissatisfied with our credit card processing fees and have decided to explore other options. We know that the world of credit card processing can be confusing and we strive to be as transparent as possible about our competitive rates. Please be aware that we have a “meet or beat” policy- with a formal quote from a competitor, our team is happy to review all of our customers’ rates at any time.

      • Organization Name: Toast
      Archer Bagley

      Organization Name: Archers BBQ

      Toast has shorted me $6500.00 in deposits over the first 3 months of use. Toast promised to match my effective credit card rate of 2.23%, but my effective credit card rate with Toast is 2.7%. Run, dont hide, from the Toast POS rep.

      1
      • Organization Name: Archers BBQ
      Jasmine

      Organization Name: Toast

      Hi Archer, Jasmine here from Toast. I’m sorry to hear about the misunderstanding about your deposits and effective credit card rates. Please continue to work with the payments representative that has reached out to you to find a solution that works for you.

      • Organization Name: Toast
      Kevin Cradduck

      Organization Name: Sergeant Pepperonis

      Toast works great for us. We love that when our internet provider fails us as they often do, Toast can still process cards and we don’t anger or lose business. Usually the staff doesn’t even know. Quick menu editing allows us to make changes on the Terminal that reflect to our integrated online ordering as well. Training staff is super easy, and most things you can learn by spending 15 minutes playing around!

      5
      • Organization Name: Sergeant Pepperonis

      This comment refers to an earlier version of this review and may be outdated.

      Jasmine

      Organization Name: Toast

      Hi Kevin- Yes! The value you’re seeing from our offline mode is exactly the intent we had when building it into our POS system. We believe your Internet connection should not hinder your restaurant’s ability to thrive.

      • Organization Name: Toast
      Jon Portanova

      Organization Name: Duffys Tavern

      Love using Toast! It makes everything so much faster and simpler!

      5
      • Organization Name: Duffys Tavern

      This comment refers to an earlier version of this review and may be outdated.

      john cassel

      Organization Name: Magico Pizza

      good system getting better, lots of new features, not too many glicches. missing some basic features like customer comments, and could use some improvements for delivery, online ordering, and better discounting features, and one big one there is no way to get your customer addresses from your deliveries. would love to see the pizza features promised 2 years ago. but it is better than most everything out there for the price. My staff and customers like the system

      5
      • Organization Name: Magico Pizza

      This comment refers to an earlier version of this review and may be outdated.

      Jasmine

      Organization Name: Toast

      Hi John, Jasmine here from Toast. I am thrilled to hear you notice our system is improving. As your restaurant grows, we love to grow with you. You should definitely be able to access customer delivery information- please refer to this article in our Knowledge Base for more information about your takeout and delivery options: https://central.toasttab.com/s/article/How-do-I-set-up-my-take-out-and-delivery-options-1492745822028. If you have further questions, give Toast Support a call at (617) 682-0225, or log on to Toast Central to chat with them live during business hours.

      • Organization Name: Toast
      Emily Holzer

      Organization Name: Hot Shot Espresso

      the struggle is real!!! i like the daily use that the toast go provides. the customer service is lacking for sure. i feel very abandoned once we went live. i am here for some help more than this review.. i cant seem to get anyone at toast to help me figure out how to download the daily sales from Toast to Quick books. if any users could help me i would be greatful. please email me at hotshot1038@gmail.com thanks in advance. 🙂

      1
      • Organization Name: Hot Shot Espresso

      This comment refers to an earlier version of this review and may be outdated.

      Kendal

      Organization Name: Toast

      Hi Emily – I’m sorry you haven’t been able to get the help you need. Toast and Quickbooks can be directly integrated through our partners Shogo, UT&I Solutions, or Cohesion. Here’s more information: https://central.toasttab.com/s/article/Toast-Quickbooks-Integration-1492723820682

      For more detail or specific help, please work with our professional Support team. You can call (617) 682-0225, or log on to Toast Central to chat with them live.

      • Organization Name: Toast

      This comment refers to an earlier version of this review and may be outdated.

      Kelly Vega

      Organization Name: The Livery

      As mentioned in reviews above, Toast isn’t the PERFECT system, but what’s great about it is that they’re constantly updating it. Our previous systems were bought and done with- used for years “as is” and became outdated quickly for staff and customer needs. Toast puts out an upgrade nearly every month, and almost all of my complaints and suggestions have been addressed in those updates. The back-end is by FAR the easiest I’ve seen (comparing to Micros and Digital Dining) and save me HOURS of entering new items. My servers find everyday use easier as well- splitting checks, transferring checks, etc.

      5
      • Organization Name: The Livery

      This comment refers to an earlier version of this review and may be outdated.

      Tony Konecne

      Organization Name: Hessen Haus

      I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.I should have dug deeper and gotten more personal feedback from current users.The platform has certain features that are very good, but not enough to outweigh all of the bad.Hands down the worst part of it is their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution…which never happens. My account “manager” responds to every communication with regurgitated boiler plate BS and has yet to solve any of my issues.We have frequent issues with our card readers, and our warranty period is up in November. They won’t replace the crap readers with the newer upgrades.You don’t get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.The inventory module is terrible. They claim you can use the tablets to do inventory…which is true, but it takes 4x longer to do it that way because you can’t select the fields to enter the numbers and then when you do, often times the quantities change. My account “manager” replied to my complaints about this with “Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies.” For another $500 a month. No thanks.Short story: Run from Toast and never look back. I regret the move every single day.

      1
      • Organization Name: Hessen Haus

      This comment refers to an earlier version of this review and may be outdated.

      Julio Gomez

      Organization Name: T.G.I

      Software is not nearly as innovative as they claim. Yes they use a cloud but when toast is having issues and their whole cloud goes down you cannot do much. None of your tablets and terminals will talk to each other, you lose tabs and you cannot process credit cards. This has happened at peak times for us and is a huge inconvenience. Another big draw back is that if you own a bar/restaurant like us this isn’t a system that’s ahead of the curve. You are not able to accurately track your bartenders indivual sales. You also don’t have the ability to precisely see when/what exact time sales are being made. It’s very hard to notice this until you actually get the system at your place. I pointed this out to several people at Toast. Most of them were unaware this was the case. They told me it would be dealt with and then two months later said it wouldn’t be because Aloha didn’t have it as a feature, (which I found out later they do) and also because they felt not enough customers were requesting these features. One more thing is that they overcharged us for the startup equipment and debited $500 more than they should’ve. They eventually correct things but had I not spoken up they never would’ve.

      4
      • Organization Name: T.G.I

      This comment refers to an earlier version of this review and may be outdated.

      Chris Scott

      Organization Name: Kay's Restaurant

      The good reviews on here must have been reviewed by employee’s because it’s the complete opposite. I chose this company for the reviews and it was the biggest mistake. The training is a disaster, if they show up at all. The software is outdated just like their terminals. It takes forever to put in an order and their 24/7 support is a lie. They will tell you what you want to hear to get you to sign a contract then they won’t even show up on install date after you have already waited over a month. Don’t fall for their lies. Clover or lavu are so much better. They will have you going in less than a week and their software is so much better for half the price. Don’t make the mistake we did.

      • Organization Name: Kay's Restaurant

      This comment refers to an earlier version of this review and may be outdated.

      PR

      Organization Name: Curry Tub

      Worst system ever, Never works properly. Their charges are too much. Not up to date with the technolodgy. Their sales people will say anything to make a sale. Dont trust them. save your money and time. Dont work with them. Really bad people, out to steal money. They will get you to sign papers and then keep staeling from you. DO NOT RECOMMEND IT

      1
      • Organization Name: Curry Tub

      This comment refers to an earlier version of this review and may be outdated.

      Don

      I’m shopping Toast right now. Do you have a better alternative in mind?

        This comment refers to an earlier version of this review and may be outdated.

        Chip Kohn

        Organization Name: Beachland Group

        Toast is by far the worst POS I have ever used in over 20 years in the restaurant business. I installed it in two locations with a plan to install in a third but it was a failure from day one. The KDS never worked correctly and all my servers and bartenders hated it. The biggest issue is the credit cards. They almost never work on the first swipe and the busier the restaurant gets the worse they get. In 3 months we keyed in over 1000 cards which costs the server time and the owner money. In addition we had connectivity issues that were never solved. I uninstalled Toast at both locations and now cant get a refund. Toast expects me to pay $12,000 to get out of my contracts so I guess I will see them in court. By far the worst POS on the market.

        Chip Kohn
        Beachland Tavern
        West Hartford, CT

        • Organization Name: Beachland Group

        This comment refers to an earlier version of this review and may be outdated.

        Juan Ong

        Organization Name: Toast

        Hi Chip – Juan here from Toast. I’m so sorry to hear about the issues you’re experiencing with our credit card processing. It is unfortunate to hear that you have uninstalled Toast at two of your locations. I assure you that your restaurant success manager will be in touch with you shortly to help with your situation.

        • Organization Name: Toast

        This comment refers to an earlier version of this review and may be outdated.

        Poonam Rai

        Organization Name: Curry Tub

        Hi Chip

        I have had similar experience with Toast as you. Did you ever resolve with them? I am cosidering contacting a lawyer about thier contract too.

        • Organization Name: Curry Tub

        This comment refers to an earlier version of this review and may be outdated.

        Tony Konecne

        Organization Name: Hessen Haus

        Chip, I agree. We were looking at using this across all of our 16 locations. We brought on 4, and we will be dropping them all if things don’t improve soon. Luckily we negotiated a shorter contract, but still; 2 years is a long time with a bad system. Good luck!

        • Organization Name: Hessen Haus

        This comment refers to an earlier version of this review and may be outdated.

        Gianni Russo

        Organization Name: Gianni's

        I made a big mistake as well. Never ever will I purchase a POS that forces you to use their processor. The inexpensive hardware/software/services are made up quickly when they screw you in on a long term contract with the ability to raise processing rates ay any time.

        Buyer BEWARE

        • Organization Name: Gianni's
        Jakob

        Organization Name: pFriem Family Brewers

        Maybe it’s because I’m a millennial in management, but I’ve had a good working relationship with Toast. I haven’t needed a lot of customer support since implementation 9 months ago, but I largely taught myself everything about how to build systems in Toast — it’s fairly intuitive in that way that I can figure out “how it works.” It might be because I have an existing penchant for these types of systems, but whatever. They’re a young company growing rapidly, maybe too rapidly — aggressive sales team with slow moving customer support.All in all though, cloud-based reporting, mobile functionality, offline mode, cash and tip tracking have all made this a mostly positive experience for me.

        4
        • Organization Name: pFriem Family Brewers

        This comment refers to an earlier version of this review and may be outdated.

        Remi Bryan

        Organization Name: RHM corp dba LaSuprema Mexican Restaurant

        We have had Toast since January of 2017, had some initial issues with implementation, but other than that have been happy with the system. The customer service has been moving up since we first started and is much better now.We are an independent operation that seats 140 and have been in business since 1970, so Toast was a much needed update to our old POS system. I wish it integrated with Quickbooks better, but it does provide a lot of functionality. The cost of the processing fees can be an issue and requires monitoring. Super easy to use and learn, thanks!

        5
        • Organization Name: RHM corp dba LaSuprema Mexican Restaurant

        This comment refers to an earlier version of this review and may be outdated.

        Jon Dan

        Organization Name: Marinara Pizza

        We started using toast and to be honest I wasn’t in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don’t have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs.

        5
        • Organization Name: Marinara Pizza

        This comment refers to an earlier version of this review and may be outdated.

        Juan Ong

        Organization Name: Toast

        Hi Jon – Juan here from Toast. We really appreciate your feedback. We’re always trying to provider customers with the best support possible through responsive support reps and helpful articles. Thank you so much for the kind review!

        • Organization Name: Toast

        This comment refers to an earlier version of this review and may be outdated.

        Jenn Bonnell

        Organization Name: Four Seam Hospitality

        Our entire partnership with Toast has been nothing less than WONDERFUL. From Jeff our Sales consultant, to Robin, Matt, Mike, and the rest of the team, we have never felt like we had to figure the system out on our own. Some one has been with us each step of the way. We have now been LIVE for 1 month. In my over 16 years of restaurant industry work, this is by FAR the best POS system out there. User friendly, easy to learn, and has every report we need at our finger tips, I simply love it,

        5
        • Organization Name: Four Seam Hospitality

        This comment refers to an earlier version of this review and may be outdated.

        Juan Ong

        Hey Jenn, Juan here from Toast. Congratulations on your first month being live! We are so happy that you’re enjoying the system and working with the team – thank you for the wonderful review!

          This comment refers to an earlier version of this review and may be outdated.

          Ariodante D’Antilio

          Organization Name: Dante’s Bistro Bar & Grill

          ZERO after sale assistance. Not at all trustworthy. There company is just a party place. Half of their positive reviews are from employees! Big costly mistake to go with toast. They nickel and dime you to death and their response time for repairs( which is frequent) is dismal. Had to spend $2000 to fix their system after only 6 weeks working. They couldn’t fix problem so I had to hire outside! Reimbursement ?!? Hahahahha. Run from toast.

          • Organization Name: Dante’s Bistro Bar & Grill

          This comment refers to an earlier version of this review and may be outdated.

          Robert

          Organization Name: Pi LLC

          Stellar customer service!! Moving 4th restaurant over to Toast and couldn’t be more happy. Easy transitions with all. Updates happen all the time which are great! Toast keeps evolving!

          4
          • Organization Name: Pi LLC

          This comment refers to an earlier version of this review and may be outdated.

          Brian Bonnell

          Organization Name: Four Seam Hospitality DBA The Sutton Legion

          Jeff was great through the sales process then Robin took over as our project manager and was fabulous. They got us up and running ahead of schedule and we are having amazing results already. Joining Toast has been the best business decision yet.

          5
          • Organization Name: Four Seam Hospitality DBA The Sutton Legion

          This comment refers to an earlier version of this review and may be outdated.

          Shawn Tahara

          Swapping to Toast was one of the best decisions here at our restaurant! It allows me to run different reports and export them with ease. I can even get up to the second numbers with cloud connectivity. It’s makes my job a lot easier and gives me flexibility to be more creative. I’m glad my boss upgraded to Toast!

          5

            This comment refers to an earlier version of this review and may be outdated.

            Don Cook

            Toast is super intuitive and user friendly for both the staff and mangers. Thank you for tailoring this POS to the restaurant industy.

            5

              This comment refers to an earlier version of this review and may be outdated.

              Eric

              Helped us switch 5 locations to Toast from PosiTouch. It has been a great decision. The flexibility for multi-unit concepts is great. We have been able to improve our efficiency with the use of KDS, handheld mobile units, along with traditional terminals. We look forward to further changes and improvements.

              5

                This comment refers to an earlier version of this review and may be outdated.

                Chantal Johnson

                Toast has made it so easy for us to integrate third party systems and their support s top notch!

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  JT Riley

                  Toast has made my life so much easier with enterprise level reporting and and open API. We have been able to integrate with almost all of our 3rd party vendors.

                  5

                    This comment refers to an earlier version of this review and may be outdated.

                    Logan

                    Toast was the right choice for me because I have a very young staff and a customer base that loves to use technology. The support staff at Toast are second to none and my sales rep is always there To help me grow my business.

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      David Winners

                      Toast is the best system we have ever used. We experience no down time. The hardware has held up extremely well. The KDS screens in the kitchen have greatly reduced errors and have improved efficiency. The servers and customers love the handheld tablets and the ability to process cards right at the table. Server tips have gone up over 20%. The menu is amazingly easy to customize. I really can’t say enough about how positive an impact Toast has had on our restaurant.

                      5

                        This comment refers to an earlier version of this review and may be outdated.

                        Bert Sorbo

                        The reality is that the system goes down all too often and wether thats the network Toast set up or wether the internet is down, the system can blow your entire dining room and loose thousands like my places did. Toast says that the system still works in off-line mode but that isn’t true. Its happened to me so many times i can’t begin to tell you how much money I’ve lost with this system. When it stops communicating, the printers can’t print, can’t cash out checks and can’t take new orders. People get so upset you can’t imagine. Look at some reviews of ours, guests actually say “why do you have this shitty system if its ruing your business” I finally smartened up and got touch bistro. This system has its own server so we don’t rely on internet or someones cloud. We have our own cloud so it doesn’t go down. This is the reality of Toast after dealing with it for years, Ive lost many managers over the frustrations they encountered!

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          Rich Girard

                          Would love to know how touch bistro is working out
                          toast has been the worst business decision we have ever made

                            This comment refers to an earlier version of this review and may be outdated.

                            Brendan

                            I looked at 7 other cloud based or tablet systems and have worked with all of the “big companies” in the past. While there’s is a lot of growth potential with Toast innovations, I still believe Toast is head and shoulders above the others. Having an offline mode on tablets has saved my managers and staff time and stress. The reporting has some needs but a non issue for us because we use a restaurant management software along side Toast. The biggest issue is the 24-hour support. They may not have answers very quickly as some of them are very green. The upside is the sales rep hasn’t left our side and will still assist with service issues. Our account rep is very sharp too. The kinks now are worth it for the long term upside down the road.

                            5

                              This comment refers to an earlier version of this review and may be outdated.

                              Jennifer E

                              I searched and tested POS systems for 2 1/2 years before deciding on Toast. We needed a system with kitchen video displays because I refused to revert to printed tickets. The system also needed to handle our Valutec gift cards which numbered in the 1000’s . I discovered the Toast android based system with 10″ screens, kitchen video, the ability to import all our gift card data and online ordering. This was our solution to replace our outdated XP based back office computer and registers. Our menu is complex and the toast menu system is VERY customizable. We needed to help with the menu programming to get it set up correctly and have an easier transition. The installation went as smoothly as could be expected and after a couple months we implemented online ordering. The next step will be to set up an in-store kiosk!We’ve been pleased with the reliability of the system and the ability to maintain orders when the internet is down. A couple disappointments have been the ability to get a real time labor report, online inventory and bogo discount setup. During an 11-3 lunch shift it’s not possible to get an accurate labor report at 2pm for adjustments to be made. There is an option to take an item out of inventory on the tablets however, the item still shows up for online ordering. For example, we serve 3 soups each day and have 7 different soups each week. A person placing an online order can choose an out-of-inventory soup but then gets an order error. Out of inventory items show as grayed out or not appear at all for online orders. The last comment regards BOGO coupons. The $ discounted include any upgrades to the order rather than just the base items discount. For example, a person purchasing a sandwich and soup and a bogo sandwich will get a discount equal to the sandwich and soup not only the sandwich. We’ve been unable to use the BOGO discount at all because of this problem.Overall we are happy with the decision to purchase Toast and hope that the minor issues above can be resolved.

                              4

                                This comment refers to an earlier version of this review and may be outdated.

                                Quintin Higgins

                                Organization Name: Lena’s Cafe

                                I am considering toast and I use valutec for gift cards as well. I would love to hear how you feel about Toast since your review. Thanks

                                • Organization Name: Lena’s Cafe
                                Brian Veskosky

                                We were excited about partnering with Toast for our POS system, and invested over $25,000 with this company. We use 5 terminals, 4 Kitchen displays, their integrated online ordering, and their integrated loyalty program. In the beginning we had several issues with the system when it was installed. Their local installers were great, however there was little they could do to resolve the software issues. Apparently the Epson printers sold to us by Toast conflicted with their software. This took weeks to resolve, but eventually did get resolved.In addition, their loyalty program has serious issues. So buyer beware. You are exposing yourself to confrontations with your customers if you sign up for it (which costs extra) and then advertise it to your guests. People don’t get the emails, you can enter a valid email, but it says the email it not valid, you can’t link multiple credit cards to one loyalty account properly (and as we all know many people carry more than 1 credit card), clicking on the already registered button and entering your email doesn’t get you the points, even though it says you go them. There is no way this company hasn’t been aware of these issues or has spent time the amble time trying to resolve them because likely it’s an add on that many of their restaurants don’t pay for, so they put their resources elsewhere. This is a serious issue for your company as if you tell your guests that they are getting something and they are in fact not getting it, you are breaking the law. The stands for the 15″ screens are also very flimsy and poorly designed. Due to weight, they fall over because the rubber feet they provide to you do not stick properly to your countertops. It’s very badly design. We have customers freak out when they choose to flip the screen back to our employee after they sign for their purchase and the the screens fall over onto the counter. For the most part, the ordering side of the system works for our cafe. They are not really set up properly for counter ordering. It is more designed for servers taking orders at tables. So consider that when you are deciding to make this large investment. There are definitely other systems on the market that you should look at and consider.

                                2

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Siva

                                  Easy to use but tough to update and do deep copy of menu

                                  4

                                    This comment refers to an earlier version of this review and may be outdated.

                                    julio

                                    This POS system has been great to me in almost a year using it.. Its very user friendly and comes with some top notch features. Offline Mode pays our Toast Monthly bill as we are able to capture payments even without internet. Also the idea of been on Cloud Technology helps a lot.Make my day to day easy, I recommended

                                    4

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Nick

                                      Toast is ahead of the game in many ways compared to a lot of out-dated POS systems. They are constantly reinventing ways to stay ahead of the tech world in hospitality. Keep it up Toast!

                                      5

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Bridget Harland

                                        We have been using Toast since December 2015. The staff is friendly and they’re customer service has always been outstanding. I also love the ease of the reporting. My only complaint would be that there needs to be more in-house support at the beginning of the launch. I am lucky enough to have my son on sight who used to do IT work and if it weren’t for him, I can see where there could have been problems. You just need to take some time to learn the system. Otherwise, great job…we’ll continue to use Toast.

                                        4

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Rachel Holaway

                                          We’ve had Toast for just a few months but we love it. The customer service is prompt and friendly. Tech support is very helpful. One of the big selling points for us was that we can have digital gift cards that will work at both of our locations which is something that our old system didn’t offer. Also for me as the admin, I love that I can control pricing, check reports, and add and edit menu items from my computer. The Quick Edit feature is a great option. Just today, in between serving customers, we were able to add a button on the menu for a double cheeseburger (something we’ve been meaning to do but kept forgetting about). All in all this is a great system and we are very pleased.

                                          5

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Neal g

                                            No review.
                                            Prospective client
                                            Can screens be shifted to a second language in particular chinese

                                              This comment refers to an earlier version of this review and may be outdated.

                                              STEPHIE LIKIS

                                              We have been using this system for just under a year, and it has made our lives so much easier. I enjoy that I can upload something to the tablets in a few clicks, I can make changes to pricing and availability and offerings from anywhere. I shopped other systems before settling on Toast, and I find that this is absolutely the one for us. I stumbled upon them on accident, and it was the best accident ever. We came from a cash register and CC machine, and now everything is integrated– it’s a breeze. This is hardwired, but also has an internal memory, so if the connection goes down, you can keep ringing and when it comes online again, all the transactions will be pulled into the system like nothing ever happened. Totally worth it!

                                              5

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Jason D.

                                                Toast is heading in the right direction but it’s still far from a robust POS for a full-service restaurant. Courses are strangely handled, you cannot track when a course was fired, there is no wine BIN system, and the fast bar screen is far to be desired. We are going to stick with them because they are willing to find ‘work arounds’ but they are not ready for prime time just yet.

                                                3

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Jeff Jacobson

                                                  Our brand (Costa Vida) has over 60 locations using Toast and it has been a great POS solution for us. The support has been outstanding and there is a high level of care shown whenever we have had an issue. The main reasons we chose Toast was it’s processing speed and ease to learn. When we bring on new cashiers they learn the system quickly and are fully proficient in a short amount of time. I have personally recommended Toast to several of my friends that operate restaurant brands.

                                                  5

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Jill Chitwood

                                                    I work with the Que’s Brothers BBQ in Marion and we checked out several different POS Systems but felt that Toast was a good fit with us. They were able to come and spend more time than most to help us to be up and running. They came to our soft and hard opening to help the servers work through any problems they have with the program and to make sure they understood everything. We can call and talk to someone right away if we do have any software questions or issues. They definitely seem to care more than most.

                                                    5

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Joe Guenther

                                                      We’ve had Toast for over a year and could not be happier. We never planned on switching from our old POS but after seeing a presentation of Toast we were blown away by the possibilities. Toast has increased our efficiency immensely which shows in our sales. We recently had over 10,000 people for our annual St. Patrick’s Day Street Event. We’ve always been pleased at how easily it handles our volume, but wow, it ran smoothly and effortlessly all day long! We had 17 handhelds running and 5 terminals! We cannot say enough good things about Toast! We learn new things every day that increase our productivity! Highly recommend!

                                                      5

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Josh Henneman

                                                        We brought Toast in to our restaurant in January of 2017. We switched from Micros. Toast has been everything we were hoping for and more! We love how easy it is to use. Our staff picked up on it quickly and have been able to train incoming staff easily. As managers, the back office is simple to understand and use as well. We have had no major issues since the switch and the Toast team helped to ensure a smooth transition. We are looking forward to putting Toast into our new restaurant opening next spring!

                                                        5

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Abdulrazzaq Razooqi

                                                          How would you compare it to Micros? What would you say distinguishes Toast from Micros?

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            JT Riley

                                                            I have previously worked with both Aloha & Micros. Toast is a HUGE contender with those power houses in the POS world!Pros: I really like the ease of use behind the software. There is still opportunities to expand the functionality, but overall it is great. They are constantly pushing updates, we have had 4 since we started using the system.Cons: The “versioning” of the menus is a bit of a task and naming “flow” is flawed. It has been since we started using the product 6 months ago. They advised they are aware of the issue, but it still hasn’t been resolved.Overall: When we contemplating switching to Toast, I was on a mission to prove it wouldn’t work in a full service restaurant. I was wrong. I fell in love with the ease of use behind the system and the overall functionality of it. The only struggle I have had to date is with the support. We use their Master Menu Management functions and most of the tech’s that answer the calls are not able to answer those questions and have to refer my questions, up the chain. — They are making a lot of changes to correct this issue, but I would be remiss not to mention it.

                                                            5

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Graeme Nyland

                                                              Great system, very innovative. Few kinks, but fast working team and updating software spells success for this POS. Very customer friendly, efficient for the staff as well. Thanks for making work easier!

                                                              4

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                william johns

                                                                toast has been great for my business. i used to have two separate pos companies one for the in shop and on for online ordering. with toast i have both for a fraction of the price. it’s accounting and end of day reports have been a life saver and i can already see money popping up! i would recommend this pos to anyone who owns a restaurant. it’s so simple to use!

                                                                5

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Robert Schlemm

                                                                  Best Pos i’ve used yet, user friendly with great tool to develop new and existing employees! tons and tons of training info on their website, good job guys!!

                                                                  5

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    tom

                                                                    We have a small Cafe. I am looking at a Toast proposal where it is impossible not to notice that Toast is asking me to pay 50% higher than my current card processor charges. Seems Shady to call that a Meet or Beat. We have had Micros for 10 years and I assumed I could not pay more than what we paid now!I recommended to my boss that we look at solutions that have more track record.

                                                                    1

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Christina

                                                                      Hi Tom,

                                                                      Did our analysts have an opportunity to review two months of recent statements to calculate a rate match? I’ve worked at Toast for 18 months and have learned a lot about processing and CC rates from our team, and we can only be sure to match or beat a rate if we can see what your current processing costs are. Does your current processor use an interchange + model? Since Toast processes on a flat rate, our analysts will calculate your effective rate and back into it so you will pay an equal or lesser amount with Toast as your new processor. Your sales rep should be able to dive into this further.

                                                                      Here is a blog post about processing to help you calculate your true rate: https://pos.toasttab.com/blog/how-credit-card-processing-works-plus-calculator

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        Mike Brucklier

                                                                        Toast was a no brainer. The ease of use, e gift cards, on line ordering capabilities and finger signature were among about 20 reasons we went with Toast!

                                                                        5

                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                          Shivank

                                                                          Thank you so much for your review, Mike! It’s great to hear that our digital gift cards, integrated online ordering module, and e-signatures attracted you to Toast.

                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                            Erin

                                                                            Organization Name: Boss Lady Pizza

                                                                            Sure, e-gift cards are great until you realize they cannot be redeemed on Toast Online Ordering (which is Toast’s *own* online ordering platform. That’s right, they do not accept their own-issued gift cards online. It’s now 2019, this is completely unacceptable and infuriates our customers!

                                                                            • Organization Name: Boss Lady Pizza
                                                                            Jonathan Schroeter

                                                                            Toast has been great to my 5 restaurants. Its very user friendly and comes with some top notch features. Offline Mode pays our Toast Monthly bill as we are able to capture payments even without internet. Looking forward to adding the customer Kiosks here shortly. People are friendly and very knowledgeable. If you make the switch, make sure to ask for Marrisa as your project engineer. She is amazing!! Great experience thus far!!

                                                                            5

                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                              Becky Faith

                                                                              Is Toast EMV ready?

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                Chloe Bahal

                                                                                Hi Becky,

                                                                                Yes, Toast is EMV-compliant.

                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                  Tammy

                                                                                  Organization Name: T's Rockin Roadhouse

                                                                                  NOT TRUE!!!!!!

                                                                                  • Organization Name: T's Rockin Roadhouse

                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                  Jessica Dinsmore

                                                                                  Hi Tammy,

                                                                                  Thank you for writing. In response to your comment, we have reached out to Toast to see if the status of their EMV compliance has changed. They have confirmed that they are, in fact, EMV compliant. If you’re running into trouble I’d suggest reaching out to them directly for help. Our experience with their customer service has been excellent; I hope the same is true for you. Best of luck!

                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                    Stephen

                                                                                    Toast is not fully EMV compliant. The terminals can now finally ( 2 yrs after liability shift) compliant. Unfortunately their tablets are not and I gather won’t be for at least another 6 months.

                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                      Shivank Taksali

                                                                                      Thank you very much for your review, Jon! We’re happy to hear that Toast has benefitted your multi-location restaurant chain, especially with our Offline Mode. Excited for you to implement our kiosks in your restaurant. Marissa is great! We’re grateful to have customers like you, Jon.

                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                        Jazmin

                                                                                        It’s one of the easiest, convenient, and intuitive interfaces we’ve used. Our guests love it and it has helped us in so many different ways!

                                                                                        5

                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                          Shivank

                                                                                          Thanks you so much for your comment, Jazmin! We’re happy to hear that your guests are loving Toast. We appreciate everything you do for us.

                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                            Jack L

                                                                                            I moved our restaurant from Aldelo to Toast, and I’ve found it to be a Very Good Decision.Competitive processing rate, excellent customization, great integrated online ordering, cloud-based reporting so I can take care of all kinds of tasks from anywhere I have internet, and the list goes on. I’ve recommended it to many restaurants and will continue to!

                                                                                            5

                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                              Kendal

                                                                                              Thanks very much for the comment, Jack. Your team has done some very cool things with Toast. We’re grateful to have you as a reference!

                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                Justine Putot

                                                                                                Hi Julie,

                                                                                                I enjoyed reading your post, very informative.
                                                                                                Cheers to you!

                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                  Oliver Hernandez

                                                                                                  Absolutely, Toast can be setup in many languages, Chinese is an option. However, be mindful that we do not have 24/7 support in Chinese, yet.

                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                    David Miller

                                                                                                    Good Review, but Julia hit on a key point.
                                                                                                    I just got off the Visa website and Toast Payment Processing is not there. So this makes me wonder if they pushed the product to market and sacrificed the P2P Encryption. There are major software companies still waiting on that certification, so how was Toast able to cut in line.

                                                                                                    If its not secure, then who’s responsible? I bet there contract has a hold harmless on merchant services..

                                                                                                    Dave Miller

                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                      Kendal Austin

                                                                                                      Hi David – Toast is in fact registered as a service provider with Visa.

                                                                                                      Here’s a link to the Toast certification:
                                                                                                      http://www.visa.com/splisting/viewSPDetail.do?coName=Toast%2C%20Inc&HeadCountryList=U.S.A.&pageInfo=1%3B30%3BASC%3BcoName

                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                        Matt

                                                                                                        Kendal, what does that registration on Visa mean? registered to do what?

                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                          Kelly Nelson

                                                                                                          Beware of any POS system who “forces” a merchant to use their credit card processing. They’re almost always a scam (especially if up front costs are low), and now you’ve lost flexibility and are locked into two entities. Sign on for the Gift Card program, too, and you might as well throw away the key.

                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                            nathan

                                                                                                            Julie–Great review. I work with companies of all sizes and recently engaged with a client opening up a chain of Italian restaurants. We are building the new website to integrate the online ordering connected to a POS system, however helping them find a viable POS product that meets their requirements has been challenging. Your review of Toast really helped with my recommendations but I would like to know if there is an updated on your following statement since we need an open API to brand the online menu page the same as the rest of the website. “Toast does have an open API as well (which allows you to develop your own add-ons) but it is not currently available to all Toast users. This will be changing shortly, so stay tuned.”

                                                                                                            Nathan

                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                              Jordan Nelson

                                                                                                              Hello Nathan,

                                                                                                              Thank you for the kind remarks. We asked Toast about their API and they said that it is essentially opened on a per-case basis. You can request to build an integration and if they agree to move forward, they’ll open the API to you.

                                                                                                              Hope this helps.

                                                                                                              Best,
                                                                                                              Jordan

                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                Derek Domino

                                                                                                                Hi Nathan,

                                                                                                                I work at Toast, and earlier this month, we did a Press Release announcing our first batch of partners using our API: https://pos.toasttab.com/press/api-partner-program.

                                                                                                                For the most up to date information, this page (https://pos.toasttab.com/integrations) will be kept up to date. If you are interested in using a service that is not on this list, let your sales rep know, and we’d like to speak with them.

                                                                                                                Derek
                                                                                                                Product Specialist, Toast

                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                  RICK IVES

                                                                                                                  Excellent review of Toast. I am a POS vendor involved with retail mail and parcel stores. I am always leary of POS software that requires the end-user to use their payment processing. Your remarks on this are spot-on, especially on the whole “meet or beat” gimmick.

                                                                                                                  Rick Ives
                                                                                                                  OLSON & IVES

                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

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