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talech POS Review

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talech POS Review

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Date Established
2012
Location
Palo Alto, CA
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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13 Comments

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    Bruce Hamilton

    Organization Name: Sutera's Italian Restaurant

    I’ve been using Talech for 4 years in my full service restaurant and bar. It is easy to set up and use. The learning curve for employees is almost immediate. Most everyone knows how to use an ipad or tablet now days and this is just second nature to most of them.I get rapid response from support if I have a question. If they are busy you can leave your phone number and they will call you back.I like how it keeps track of employees time and tips. It makes doing payroll easy. I don’t use the inventory feature anymore but it will give you low inventory warnings. It works great if you want to spend the time doing it.I upgraded my ipads from the ipad 2 to the ipad 6 several months ago and the touch and response of the system is immediate. If you are experiencing any sort of lag check to see if you are using older ipads. My credit card processing is flawless now that I am using newer ipads.It is easy to manage tables and split checks with talech. This is one of the features I like the best.Overall I’m pretty pleased with the system. You should give it a test run if you are looking for a POS system.

    4
    • Organization Name: Sutera's Italian Restaurant

    This comment refers to an earlier version of this review and may be outdated.

    Abi

    Organization Name: Nobacconists

    Absolutely Awful company, we had signed up to talech, bought 3 POS systems as well as Ipads at a cost of over £1k each for the system to not work, our problem was with multiple discounting on a single transaction, we were told that an update was in the works that would address the problem and that as soon as it was ready I would be notified, after a year with no update and a useless system I was told that “the update was not spoken about and that if it was there was no length of time involved with the update”(i thought it was not spoken about), I asked for a refund and was told that they would not be giving a refund as they told me there was no time limit put on the update i hadnt asked them about???!!!Steer clear and buy an abacus.

    1
    • Organization Name: Nobacconists

    This comment refers to an earlier version of this review and may be outdated.

    Sam Dhutia

    Organization Name: Sweets Canada

    Hi All,I have been Talech customer for a 2 months.We sell product by weight in Gms. Like our product is weight on scale and we add the weight to the POs and get total. However it does not multiply correctly, Tried with customer service they were helpful but could not solve problem. They are front line third party service provifer who know precious little of back office programing.I seriously recommend to any one going for this system to try it out few days before actually investing in this. Just unable to reach person in charge in this company. I give it ZERO starsSam

    1
    • Organization Name: Sweets Canada

    This comment refers to an earlier version of this review and may be outdated.

    judy shatkin

    Talech is not ready for prime-time for a busy fine-dining restaurant/bar.I wish talech was what was advertised because we are many months into it and the software is just not up to snuff to take care of, especially, a high-volume bar.I think their main issue is lack of sufficient development staff. Another issue for us is them claiming during their online sales pitch call that their system was appropriate for our fast-past fine-dining restaurant bar. Lack of sufficient development staff: We have found many bugs and inefficiencies in the short time we’ve been able to use talech. It says online “customized for your needs”, but right now in spite of spending over $10k in consultation fees with our local salesman/information technologist we can’t even fully transition to talech because they weren’t really ready for our type of business and they aren’t responding to our issues.The system is NOT good-to-go for a busy bar. There is no ability to key in an order and open a cash drawer without going through multiple selection screens. In addition, in order to start a tab, at least with our chip reader/swipers, you can’t simply swipe a credit card and get the process going. Starting a tab requires typing in either a table/bar seat number, customer name, or searching for a customer name, as opposed to being able to simply touch and select. Even finding a regular customer name is multiple steps and keystrokes. As a result, we are currently using talech for our restaurant/tables and 2touch (our old system) for the bar. In a slow business these elements might not be a problem, but when you’re dealing with hundreds of customers waiting for service every keystroke counts–especially the ones that you know simply should have been programmed better.Reports: Touted as one of the most appealing parts of the system, the reports don’t do basic restaurant report functions. We want to see what percent was sold food/wine/beer/liquor/parties and this is not available. We would like to have details on the daily report on comps and this is not available. Their is now house credit for comps, but after issuing hundreds of dollars of comps last night (due to a broken kitchen printer cable–not talech’s fault) I am seeing a zero balance in house credit summary. We would like to email reports end of day to our management and this is not available. Bugs: Even the split function which is being promoted to sell the product on their main home page has problems, in that when you are splitting between positions the keyboard keeps popping up and you have to keep force-hiding it. A new issue popped up last night: servers are entering orders and they are not getting printed. This is a HUGE problem, of course. We are not sure why this is happening. I watched a server enter a Blue Moon and hit send and then hit save and nothing came up on the printer. The next time he did that it did print. We are simply unsure why this happened, but it is incompatible with running a restaurant. If we don’t figure this out we will have to abandon talech.IMPLEMENTATION ISSUES: We actually planned to launch January 2017 but could not do so until April 2017. We thought they were going to assist with the transition from 2touch, but really it was on us, so that took a good chunk of time. We then suffered from their lack of preparedness to utilize chip-readers and a huge delay in syncing up with our merchant services. (It’s a plus that we can choose our merchant services, but we did not expect 6-8 weeks of implementation delay because of it.)The BoomTown training we received was a waste of time, as the trainer knew nothing past the easiest functions, so multiple times during our short online non-video! session with 10 managers present had to call for help from her own management while we sat and waited, and some questions she couldn’t answer at all.SUMMARY:I’m not abandoning talech, as we’ve invested too much time and money to start looking for an alternative. Additionally, there are great benefits to the hand-held system as far as speed of order delivery. However, we as a business feel like guinea pigs paving the way for possible success for future businesses using talech, while we suffer through and report all the problems and wait who knows how long for them to address our problems. After all, we are not retailers, and we are frequently reminded that this system was initially developed for retail.

    2

      This comment refers to an earlier version of this review and may be outdated.

      Judy Shatkin

      Organization Name: 1965

      I would like to upgrade my review in anticipation of new changes to a 3.5/4. It has taken a year, and talech didn’t come up with the solution, but we will be switching to a swipe at the bar and staying with emv in the restaurant. We think this will solve the speed problem. Talech has issues, but I do like that servers can order on ipads at tables, speeding up service for us. I need to review my old review, but a fair number of issues have been resolved.

      • Organization Name: 1965

      This comment refers to an earlier version of this review and may be outdated.

      Melissa Skelton

      Thank you for the review, I am very interested in this system for the business I am getting ready to purchase. You did not mention anything about a layaway program in the system. We still have customers who do this every year. Does the talech system have that
      Capability?

        This comment refers to an earlier version of this review and may be outdated.

        Chloe Bahal

        Hi Melissa,

        Yes, talech does have layaway functionality. Here is more information. I hope this helps and if you have further questions please don’t hesitate to let me know.

          This comment refers to an earlier version of this review and may be outdated.

          Darryl

          Completely unsatisfied, and would never recommend this system to anyone. We have had issues since day 1. Customer service is alright sometimes, but not worth the troubles we have experienced. We have to reset the machine at least twice a day, sometimes it wont take credit cards, and we have to give away food at our restaurant for free, just to keep our customers happy. Not set up good for restaurants at all. Keyboard is not responsive enough. Seems like you have to push every button twice or more. Whole system freezes, etc. Looking for a better sytem at the moment, and we will have to start from scratch. Very disappointing.

          1

            This comment refers to an earlier version of this review and may be outdated.

            brendin

            Hi,I thought I would share my (limited) experience with the talech system.Preface: My name is Brendin, and I do not own a restaurant, but I did grow up in one. My family has operated a medium sized restaurant for about 20 years. The entire time they were using all hand written tickets. They were recently approached by a rep from US Bank about Talech and they decided to give it a shot. Neither of my parents are very tech savvy, me on the other hand, I am a young graphic designer and web developer. Not an expert in my fields by any means, but defiantly know more than the average joe. But please keep in mind POS is not my main focus.Set Up: Setting up the talech hardware was pretty simple. Mostly plug and play. After running the dedicated network cable for the printers, the iPads were set up in about an hour. One thing we have noticed over time, download the app via talech’s website, NOT the app store. Apparently the app store version is not up to date (This may have changed since the last time I checked). Menu Set Up: We were first offered to have our menu set up by a talech member. But I asked if I could take the reins to see how I liked the system. Having worked with systems like shopify before, the paradigm of menus and variants makes sense to me. But as I explained how to create and manage the variants/menus, my parents were a bit lost. For those who and not tech savvy, you may want to enlist the help of someone who is.Updates: One thing that I did not expect from the beginning is the amount of updates to the system. And I don’t mean updates like “oh we fixed bug 92002”. I mean like every couple of month they have added a new feature. The blog goes over the updates. And with the release of iOS10 the front-end has seemed to get an entire overhaul! It seems promising to me for the system to improve like that. Future: Im not sure if talech ever reads reviews… but if they do, I hope they read this. I like the system but I think they could benefit heavily by opening up to more developers. I understand wanting to keep the quality high, but I think there is sooooo much to gain! I am a huge fan of shopify (e-commerce not POS) because how well they treat their developers and how they make the data accessible, light weight, and easy to develop. If talech and shopify teamed up, I think we could see the winning combo of restaurant e-commerce/POS integration. It only seems a few steps away for that to be a reality. I see that it is currently possible to integrate the two with OneSAAS. But opening the API like shopify has done, could boost talech’s growth even more!Negative: The one downside we have had for sure has been working with Elavon. This is a little outside of my field, but we have had a couple of issues with refunds AFTER 15 days. Some of our customers are a little older and only check their bank statements once a month in the mail. If they catch an error it becomes a hassle to issue a refund, simple because its past the 15 days. I know this is an issue with Elevon, but I had to mention it since talech seems to push it so much.I hope someone find this info useful!

            4

              This comment refers to an earlier version of this review and may be outdated.

              Mary Kelley

              Thank you Elizabeth for all your reviews – you have saved me from endless hours of research. I’m in agreement with the above commenter (Steve Cote). I will be contacting talech today! This is the POS system I have been looking for!

                This comment refers to an earlier version of this review and may be outdated.

                Elizabeth Cranston

                Hello Mary! So glad that we could help you make the best decision for your business! I hope that talech is working out for you! Let us know if we can help you with anything else!

                  This comment refers to an earlier version of this review and may be outdated.

                  Steve Cote

                  Hi Elizabeth. Man, am I happy I found your review. I love the fact it is un-biased and complete. I don’t feel like I need to read even one more review about the talech solution. THANK YOU for saving me time and for giving me peace of mind.Steve

                  4

                    This comment refers to an earlier version of this review and may be outdated.

                    Elizabeth Cranston

                    Thanks so much for your positive feedback Steve! We really try to provide our customers with clear, honest, and unbiased reviews so that you can make the best decision for your business! Please let us know if we can help you with anything else!

                      This comment refers to an earlier version of this review and may be outdated.

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                    Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.