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FIS Worldpay Review (Formerly Vantiv)

    Chris Motola
  • 251 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Chris Motola

Chris Motola

Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
Chris Motola
View Chris Motola's professional experience on LinkedIn.



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251 Comments

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    Barbara Wilson

    Organization Name: Spanish Military Hospital Museum

    Do not use this company. The are totally unethical. Rather than move to another processor when their fees increased, they convinced us to upgrade to their new platform for lower rates. They told us that our old account would be merged into the new, that did not occur. They did not merge the accounts, and have been charging fees for the old unused account, plus PCI compliance fees all for an account they were to close. They may be good for large corporations that don’t see all the additional fees, but for a small business they will eat you alive.

    1
    • Organization Name: Spanish Military Hospital Museum
    Kev-O

    Awful company. Wouldn’t recommend anyone deal with Worldpay. You’ll get horrible customer service, and likely end up losing money due to dealing with them. I’m without a POS terminal for over two weeks now, and it’s easier pulling teeth than trying to get a new one sent out. Haven’t talked to anyone there yet who seems to know what’s going on. Hard to make money when your equipment supplier won’t replace faulty equipment!

      This comment refers to an earlier version of this review and may be outdated.

      Nathaniel Calloway

      Organization Name: Calloway Logistics

      ZERO STARS! Worldpay is the worst. We processed a transaction for $5,200.00. Customer has signatures on our contract with billing address and contact information, provided Worldpay with all the documents they requested right away, we even messaged the customer to confirm the transaction and they terminated our merchant account and now have over 7k of our money for 180 days. Real lousy customer service! We had to hound them to give them the information they requested, [Name Redacted] failed to communicate or meet the time line of 48 hours. Real scum bag! That’s how they treat new businesses that rely on cash flow! They are crooks who take peoples money and use it as collateral for there Ponzi scheme. To put the icing on the cake, they charge our account for service fees, even while they terminated our account! We will be seeking legal remedy.

      1
      • Organization Name: Calloway Logistics

      This comment refers to an earlier version of this review and may be outdated.

      David B Hauer

      Organization Name: Valley Forge Self Storage

      I had a problem with tokens. I thought they had solved it. But it is sack again. They are creating tokens for token that they already have stored. They send me a bill for all these tokens and deduct the charge before I see that they have increased my stored token account. THIS IS THEFT> THEY ARE STEALING FROM ME AND I CANNOT GET AN ANSWER AS TO WHY THIS KEEPS OCCURING. I WENT TROUGH THIS WITH THEIR REPS IN JAN THIS YEAR THEY ACKNOWLEDGED THEIR MISTAKE AND RETURNED ALMOST 700 DOLLARS TO ME BUT NOW IT IS HAPPENING AGAIN. I DO NOT THINK THEY HAVE ANYONE THERE WHO HAS A CLUE. AND REALLY A BACHELORS FROM THE UNIVERSITY OF ARKANSAS THE CEO OF FIS WENT TO THE NUMBER 4 RANKED PARTY SCHOOL. SO MAYBE THATS WHY HIS EMPLOYEES CANNOT GIVE ME A PROPER SOLUTION TO MY PROBLEM.

      2
      • Organization Name: Valley Forge Self Storage

      This comment refers to an earlier version of this review and may be outdated.

      Donna

      Organization Name: US Casino Rentals LLC

      Tech support has been difficult at best to get issues resolved. I have not been able to retrieve any monthly merchant billing statements for 2021. I keep getting the message “you have no reports” but yet their are credit card fees deducted from the checking account. I was told my March statement will not be available until May 7, 2021! That’s ridiculous.

      1
      • Organization Name: US Casino Rentals LLC

      This comment refers to an earlier version of this review and may be outdated.

      Ameen

      Organization Name: NHS Glasgow

      Scammed £4800 through their contracts and auto renewal. Shocking and disgusting ethics.

      1
      • Organization Name: NHS Glasgow

      This comment refers to an earlier version of this review and may be outdated.

      Kyle

      Organization Name: jack willies

      Stay away from this terrible company. We were with them for four years until everything went downhill. Bad customer support and software glitches were the main issues.

      1
      • Organization Name: jack willies

      This comment refers to an earlier version of this review and may be outdated.

      Totozy

      Organization Name: TOTY

      Customer service is the worst I have EVER dealt with, and they never reply to emails and just keep connecting you to person after person after person on the phone.

      1
      • Organization Name: TOTY

      This comment refers to an earlier version of this review and may be outdated.

      Julie Bill

      Organization Name: Brewster's Lanes

      This is the absolute worst customer service I have ever had to deal with!! I have been on the phone now for almost 4 hours and still cant get my problem fixed!! All they can tell me is that they are experiencing higher than normal calls (which by the way that is the excuse they use every time I have had to call them). If you are looking for a company to process your credit cards this is not the company I would go with!! on their website it says they have 24/7 technical support it’s bologna !! I suggested to my Point of Sale company to look into someone different and thank goodness they are!! This company doesn’t care that you have a company to run as long as their pockets are getting lined!!

      • Organization Name: Brewster's Lanes

      This comment refers to an earlier version of this review and may be outdated.

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