Advertiser Disclosure

Worldpay Review

Compare

Worldpay Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Taking $3,000 per month or less in card payments?

You’ll save with Square

Date Established
1989
Location
Atlanta, GA
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



To learn more about how we score our reviews, see our Credit Card Processor Rating Criteria.
Leave a comment

210 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Richard Frank

    Organization Name: Four Seasons Natural Foods

    I’ve been a merchant accepting credit cards for 29 years. I’ve been with Worldpay for 2 1/2 months.
    Worldpay does process credit cards et al. and functions adequately in many respects as a payment processor (as opposed to simply billing me and smoking crack.) My POS system, Revel Systems, of which I am generally happy since their insane learning curve of 2014-15, continues to integrate best with Worldpay, so I was pushed in that direction as compliance regulations have increased.

    Ditto on what others have said. As a specific example, last night I called to discuss a billing question…we have a cafe and a store and they seemingly have different effective rates of fees even though everything disclosed should make them the same. It was 10:00 PM EST. Phone tree told me–Wait time 220 minutes! And that was just to get to their gateway customer service, which would then need to transfer me to another department with its own wait time and queue. With the various issues inherent to any set-up of a new processor, I’ve had to call and been transferred around for hours and hours–this is wasted time, my time. It’s crazy that we pay thousands each month in fees and this is the service they offer. Until further notice of getting their act together, I’d recommend avoiding them if you are at all able to and value your time.

    • Organization Name: Four Seasons Natural Foods
    Leo P

    Organization Name: One Hour Heat

    WorldPay, Vantiv, Virtual Terminal Plus, etc. they have changed companies names 5 times now. I have been asking for months now to let me transfer to them about 1000 customers from my other credit card service and vice versa since I need to utilize two systems for my customers but they do not let me or they don’t understand how to do a vault PCI compliant transfer. Obviously they know how to do it as we did it initially and the company that does the transfers is willing are ready to do the transfers but he needs the green light from (WorldPay, / Vantiv, / Virtual Terminal Plus). I have put in about 20 hrs on the phone talking to different departments and no one can facilitate this or they say it can’t be done. That is obviously ridiculous that is what they do for new accounts all the time I don’t know what to do. Here I am trying to give them more business and they can’t facilitate a simple request. I am forced to end service with them.

    1
    • Organization Name: One Hour Heat
    Dan Hagan

    Organization Name: Hagan Imaging

    Was with WorldPay for nearly 20 years. Service and fees got very bad in January. Called and cancelled account, but they kept charging saying I as owner was not the signatory. Had my wife do as they asked as apparently somehow she was. Although I stopped using their system and was out of contract the 2nd week of February, they continued to bill service fees for several months. By phone, they admitted mistaken charges and that two refunds for a portion of over-charges were being processed. Today, 5 months later and after calling every two weeks, they are refusing to refund charges for March and April service fees “claiming” the account wasn’t closed. Most calls were over 2 hours. Refund amount doesn’t even equal the actual amount they charged. Be EXTREMELY careful if attempting to do business with this company. My new card processor has lower rates and no contract.

    • Organization Name: Hagan Imaging
    Renae

    Can you tell me who your new processor is?

      Angela Aquino

      Organization Name: 90 West Lounge

      Customer service is outsourced, and then when transferred to a “specialist” these staff are rude and undertrained,. The system as a whole doesn’t seem to have had any training about EMV sales. I find myself explaining the shift in responsibility for fraudulent claims to the staff on a regular basis. Every 6 months or so they seem to have a complete melt down issue, as in where no charges go thru for periods of 2-5 hours. During system failures they have at times had only an outgoing message as by where there is no customer service rep to speak with at all. And my current issue, using an EMV terminal if a batch gets sent without tip adjustments how can I add those tips without risking chargebacks? Your staff don’t understand the question. In short during my last issue, I had very rude, untrained, lazy staff REFUSE to adjust 10 tips (their job description) and needed 5 hours of arguing to adjust 47 tips on transactions. And after all that customers may not realize they are the tip from a separate charge, complain of fraud and cause me to receive the chargeback which we will be responsible for.

      2
      • Organization Name: 90 West Lounge
      Richard R

      Organization Name: TG

      One of the worst credit card processors out there. My effective rate last month before moving to another processor was 13.7%. FEES, FEES and more FEES. Percentage was decent but can not say enough about how many fees on the statement. When signing up with the company Vantiv (now merged with Worldpay) they told me how my old processors were taking advantage of me butt it was nothing compared to how Worldpay took advantage. Wish I would never had signed with them to be my card processor. STAY AWAY — only positive is when I closed the account the representative was very polite and closed my account quickly and efficiently, no issues so far. I do believe there should be a lawsuit opportunity against this company, possibly a class action. What they have done is just wrong.

      • Organization Name: TG
      Liz

      Organization Name: ASAP URGENT CARE

      Our credit card terminals have been down since Monday, May 27th. I have been on the phone with WorldPay Tech Support for a total of 12 hours in the last four days. I have been hung up on twice. Yesterday, Thursday, my call was answered after 3.5 hours on hold but was told I needed to be transferred; so I was, and then disconnected. I called back and continued to be on hold for 2.5 hours more, but never got a hold of anyone. I was given the option to “keep your place in line by providing a call back number.” I did this twice on two separate days but no one ever called me!!! WE HAVE A BUSINESS TO RUN! ALL I WANT IS TO HAVE OUR TERMINALS FIXED OR REPLACED! OUR TIME IS JUST AS VALUABLE AS YOURS! This is a very poor way to do business. I should not have to waste 12 hours sitting on hold over 4 days to never be helped. I am tired of listening to your hold music and being disconnected! LET ME SPEAK TO SOMEONE IN THE UNITED STATES!!!

      2
      • Organization Name: ASAP URGENT CARE
      gWENDOLYN LUCHIN

      Organization Name: YER DIRTY DAWG

      What was wrong with your system on May the 25 & 26. My system was down and spent 5 hrs for a rep to answer the phone and I still do not have service. If I don’t here from you. by 27th I will take my business else where.!!!!!!!!!!!!

      Gwendolyn Luchin

      7195438378 or 7194701937

      • Organization Name: YER DIRTY DAWG
      Tammy Sons

      I have been a Worldpay merchant for years. This last 2 months something has drastically happened. I get chargebacks that shouldn’t even be allowed to do. Mostly on items we have shipped. I provide tracking #’s and get my money back but there’s never a phone call or nothing from the customer’s card issuing bank anymore asking if it’s been shipped. They will allow the cardholder to file chargebacks on honest merchants over minor things. Insane!

      1
        Sherry

        Organization Name: Dead End Bar & Grill

        One star is way too many stars…PLEASE DO NOT USE THIS COMPANY! My salesman was wonderful….at first. Afterwards, calling him and never returning calls (since August, now it’s May). I have been charged for another account that does not exist. My new system I had replaced, thinking it would be replacing the old or the 2 combined, as the salesman explained. NOPE! I was charged over $900.00 in 6 days. I have been on the phone, literally 5 hours and GOT nowhere! I had to wait 27 minutes for a return call because “they were busy” so put me on auto call back. THREE TIMES! Disconnected the first time, the 2 nd time I was literally hung up on. and the 3rd disconnected again. I expected a call back since they already had my information. NOPE! Called back AGAIN, had to wait another half hour or so because “they were busy”. This time the lady was pleasant, but did not resolve my issue. I have a case number and will know more in 7-10 days. Quick to take your money but not so quick to give it back, or solve it. This “WorldPay” has the absolute worse customer service I have EVER dealt with. PLEASE save yourself the headaches and time wasted and research elsewhere! TRUST ME! I have never dealt this much aggravation and INCOMPETENT customer service anywhere. If they worked in my business they would not have a job.

        1
        • Organization Name: Dead End Bar & Grill
        David Vining

        Organization Name: Mountain Peak Music

        Unbelievably BAD BAD BADDo not use this company. They have terrible customer service and have wasted SOOOOO much of my time. Do not use them ever for any reason

        1
        • Organization Name: Mountain Peak Music
        Jeff Eckart

        Organization Name: Westbrae Nursery

        Worldpay probably states it has an early termination fee up front but what is early termination? Is it returning the card terminals, reducing your daily charges, calling up and telling them you want to terminate? You will end up paying an early termination fee – period. You will be contacted by someone who at first is very ingratiating and then will tell you with an oily voice that “well , you know, we have an early termination fee”. This comes right out of the book of used car salespeople 101.

        1
        • Organization Name: Westbrae Nursery
        Candy

        Organization Name: Davis Carpet

        We have been with this processor since May 2011 and are canceling our agreement. During the last year, fees have continued to creep up in cost and customer service has continued to decline which wasn’t great to begin with. Its impossible to speak with a person directly that can assist or answer questions. When cancelling ANY agreement, its best to mail it certified mail with a return receipt. Trying to cancel over the phone turns into a, “he said, she said!” I’m on the search for a new processor and with our volume and hopeful to find something better. Its can’t be much worse!

        • Organization Name: Davis Carpet
        john

        Organization Name: john's

        in all my 40 years in business,this is the worst company i have ever dealt with in my life.monthy charges coming out for world pay,same charges coming out for Bank Card,i guess the new company they switch to,after 3 weeks on the phone with them,i don’t know anymore now than i did then ! they owe me around $2,000.00.they had 3 different account numbers for me”which i have no ideal where they came from'”.they will not return your phone calls.so finally i gave up and closed the account”and i will let u know how that turns out”.i guess i will just have to eat the $2,000.00.but it will be worth it to get rid of them.o,and i don’t want to even get started on the hidden fees.

        1
        • Organization Name: john's
        Cheryl L Weinthal

        Organization Name: David Bruce Brokerage Ltd.

        We are a very small business and my husband does all the technical computer work. We never had to employ a “developer”. Now we are faced with the prospect of losing out Merchant Proccessing capability thru our Virtual Terminal because of Worldpay’s transitioning away from some older API’s. We tried the Express Gateway recommended in the letter from Jeff Robison, COO but it got us nowhere. Customer Service and Tech support was unable and unwilling to guide us thru finding out whether we would be affected by the phase-out scheduled for 3/1/19 (today). As of this morning I was still able to process a TEST credit card sale thru my Virtual Terminal, so we will see. However, if we have to, we will seek out a different Merchant Processor. I rate Worldpay Customer Service and Technical Support a big ZERO.

        • Organization Name: David Bruce Brokerage Ltd.
        Alfonso A Larriva

        Organization Name: Atlas Residential, LLC

        They just keep lying to you over and over. You should really take a look at http://www.cardfellow.com. Hugely easier to use them as they disclose fees and then don’t change them.

        1
        • Organization Name: Atlas Residential, LLC
        Shelley Dann

        Organization Name: Home Made Bakery

        Absolutely horrendous company.. AVOID at all cost!!!!!!!
        we have had nothing but problems with them, we cancelled the contract last year and are still being billed every month for something we were never getting in the first place! we are fobbed off every time we call and they never get back to us yet we again get charged!

        • Organization Name: Home Made Bakery
        Michael

        Organization Name: Fish Fantasia

        World pay left me without the ability to use credit cards for seven days when I had a terminal problem, they admitted they just forgot about me. I went on vacation to Alaska , on me first day my credit card service went down because of the terminal again. This time I was without credit card service for nine days. The worst customer service, repeat, the Worst Customer Service! At the end of 2018 I noticed I was not getting paid by WorldPay. To make a long story short they last all all of my transactions from 11:20 to 11:28. When I notified them I dealt with incompetence and people that just didn’t care. Worst customer service ever. It took them two months to credit my account in the intern I did not have the use of these monies. Now I’m getting chargebacks because people think I’m scamming them saying that they were billed two months late they think the charges are false. No help from world pay . Worst service ever!

        1
        • Organization Name: Fish Fantasia
        Mark VenHuizen

        Organization Name: Jerry's Marine Service

        Avoid this company at all costs. We have been a customer of theirs for five years. We were introduced to them because we switched to a new system in 2014 that used WorldPay (then known as Mercury) as the card processor. We had a signed contract that specifically listed what fees were allowed, and we were on interchange plus pricing so the only cost increase we would see would be any fees that Visa/MC, etc. increased during the term of the contract. However, every few months they would sneak in new junk fees that were not allowed as part of our contract. The first three times I called them out on this, they eventually refunded the fees. However, I have now caught them doing this a fourth time and they refuse to do anything about it. They say they audit their accounts every few months and if they are not as profitable as they like, they add fees and pad the interchange rates, neither of which is allowed in the signed contract. We’ve had enough, we are finding a new, reputable provider.

        1
        • Organization Name: Jerry's Marine Service
        Mike

        Organization Name: Lin

        Same experience as you so many junk fees

        • Organization Name: Lin
        Cindy Tyler

        Organization Name: North County Automotive

        Worst customer service ever! All I want them to do is change a bank account number and they keep losing the file, asking me to resubmit documents that they’ve already told me they have, and asking me to call back in a few days to make sure they’re doing their job! I’ve spent HOURS on hold dealing with what should be a very simple issue. Somehow they can always find our account to take their fees every month, but they can’t seem to find it anytime I call them.

        • Organization Name: North County Automotive
        Sunny

        Organization Name: Affordable Auto and Truck

        I too, have had the worst customer service with them. I have two separate accounts and they listed BOTH my shops under one. Then refused to make the correction. The customer service is very rude and I will never recommend them! Hidden Fees, lack of professionalism and no where to turn to when they dont do their job. HORRIFIC

        • Organization Name: Affordable Auto and Truck
        Dallas Window Tint

        Organization Name: World pay

        I have been a customer for over 15 years with world pay, terrible customer service! They just add more and more fee’s and charge you more and more on everything, looking for a new merchant, had it!!!! Don’t use them!!!!!!!!!!!!!

        • Organization Name: World pay
        Francine Costello

        We’re getting slammed for $419.36 for early termination. We were only with them a few weeks when our rep or whatever he was disappeared and was not replaced. They took much too long to deposit money in our account and had terrible customer service. Terrible experience. Stay away.

          Erika Slater

          Organization Name: Free At Last Hypnosis

          I was requesting a password reset but not getting any response.
          Hence the need to get help from their customer service.

          Ridiculous customer service – in the end I went to company I originally
          purchased a subscription from and they kindly allowed me to create a
          new account and will handle the cancellation of the old one.

          They admitted that World Pay is highly unresponsive and so gave me the
          work around option.

          The WORST customer service I have ever encountered. The representative seemed surprised that I was contacting them to change credit card info when they are a credit card processing company.

          If you know the song – “There’s a hole in my bucket” – then that sums up the frustration I have experienced with World Pay.

          • Organization Name: Free At Last Hypnosis
          Tony Alidjani

          Organization Name: Passargod inc

          It has been two days we have no service and we don’t know when we will they just decided one day that we need a new terminal and discontinued the service Until we get a new terminal shipped to us meanwhile we are losing costomers. And have no brushes

          1
          • Organization Name: Passargod inc

          This comment refers to an earlier version of this review and may be outdated.

          shawn stallard

          Organization Name: Dos Jefes Uptown Cigar Bar (d.b.a. Wild Tchoupitoulas)

          If Worldpay comes around your business, RUN! Cover your heart and run! These ruthless vultures won’t leave a speck of flesh on your bones! All sounds good in the beginning, but then they start pushing up the rate and adding unexplained fees. Customer service is often unresponsive when system goes down. Hours of hold time trying to get explanations. 3 months after cancelling service, they’re still taking funds from our account. If a rep shows up at your place, have him removed from the premises. Call security! Hit the panic button! Get a restraining order!

          1
          • Organization Name: Dos Jefes Uptown Cigar Bar (d.b.a. Wild Tchoupitoulas)

          This comment refers to an earlier version of this review and may be outdated.

          Carrie Z

          Organization Name: Walkway Restoration, inc

          Do not use World Pay. We tried to use the phone app to receive payments. Out of the employees who had the app, only one employee’s app worked. If she wasn’t working we could never get a payment to go through. Customer service was awful. The sale rep that signed us up was nonexistent and hard to reach when we had a problem. We took a large payment and were unaware that we had a limit and shouldn’t have taken the payment. Instead of not allowing the payment to go through the payment was made, but we were not allowed to get it for weeks and weeks. We are a small company so a large payment is important to get quickly so we can make our payroll and pay for supplies. The payment was held up and we could not get it. We had to submit so much paperwork, information from our bank and signed statements. I had to contact our rep who was less than helpful. It was a nightmare. no one cared at all. It was not their money to hold. DO NOT USE THIS COMPANY

          1
          • Organization Name: Walkway Restoration, inc

          This comment refers to an earlier version of this review and may be outdated.

          Twenty Twelve

          Organization Name: Twenty Couture

          This company is the worst ever You can never talk to anyone Everything was good signing up but once we got signed up they were no help at all They now hVE $42k on hoild of our funds and now we getting the run around Im gonna go on EVERY WEBSITE & give a review. STAY AWAY THEY ARE THE WORST COMPOANY EVER

          1
          • Organization Name: Twenty Couture

          This comment refers to an earlier version of this review and may be outdated.

          nancy sealy

          Organization Name: red oak stables

          We never received the products – we told them we no longer wanted their service – which we never had – wanted an early termination fee of $295 – which they would reduce to $100 – for what WE NEVER GOT THE PRODUCT!!!! also I HAD A CHECK RETURNED THAT I DID NOT KNOW WOULD EVEN COME OUT OF MY CHECK – COLECTIONS CLOSES AT 5 – BUT THEY ARE NEVER THERE TO CLOSE AT 5!!!!!!!!!!!!!!!

          1
          • Organization Name: red oak stables

          This comment refers to an earlier version of this review and may be outdated.

          John aliotti

          Organization Name: Carmel Valley Art Association Gallery

          This company has been a disaster to work with. Finally we decided to end our contract and we were told the first call that it would be $400.00, the next person we spoke to said it would be $800.00 plus! Last month we decided that the $800.00 would be worth paying to get out from under them and called to say we wanted to take the $800. Penalty. the supervisor told us that was not an option based on the amount they received monthly from us times the 18 momnths would be $12,000. +… she asked if we did indeed now want to cancel. We wanted to have the amount in writing and she said they would not. do that. We would love to end our relationship with this usurious company! Please advise… we can in NO way recommend them to anyone.

          1
          • Organization Name: Carmel Valley Art Association Gallery

          This comment refers to an earlier version of this review and may be outdated.

          nancy sealy

          Organization Name: red oak stables

          I COMPLETELY AGREE

          • Organization Name: red oak stables

          This comment refers to an earlier version of this review and may be outdated.

          Debra Griffiths

          Organization Name: Mrs.

          Chumba Casino is now
          using this payment method .. I cashed out on the casino a week + ago… they said tiw was processsed and sent to my bank via this site. NO it has not.. my bank has no money pending for a transaction and wires do not take 10 days for my bank. I would love to know how they get away with that??

          • Organization Name: Mrs.

          This comment refers to an earlier version of this review and may be outdated.

          Tammy

          Having the same issues taking forever to get pay me ts over 4,000 did u finally get yours

            This comment refers to an earlier version of this review and may be outdated.

            shelley janson

            Organization Name: ARTISAN CHEESE GALLERY

            Today I tried to resolve an issue to make sure I could refund a tip, as it was input incorrectly. I called Worldpay. First, I was put on hold for over 20 minutes. I then had to get on another call and called back. I called back and was put on hold for 21 minutes, but somehow got to IT and not customer service and was told to hold on again and was put on hold for another 25 minutes. (That’s now over 1 hour.) I called back later and was put on hold for 36 minutes and hung up. I don’t think I have ever dealt with a company with such bad customer service. I am a MERCHANT. They make money from my account and yet after over 1.5 hours on hold, I still have not been able to reach a human being.

            1
            • Organization Name: ARTISAN CHEESE GALLERY

            This comment refers to an earlier version of this review and may be outdated.

            Patrick Lhayneker

            Organization Name: Hp Inc

            ProsWorldpay offers a good value payment gateway solution for many of our eCommerce customers using NetSuite and other platforms also. It is a modern retail ready platform.ConsThe lack of integration to modern payment portals such as paypal and paypal business. My only dislike was the cost of entry for the credit card swipers. They are much more expensive than Intuit GoPayment which I have also used. GoPayment got me started by providing the hardware for free and whenever I needed additional CC swipers they only charged about $20 or even gave me additional free ones. Vantiv’s swipers have been somewhere around $100 each.

            5
            • Organization Name: Hp Inc

            This comment refers to an earlier version of this review and may be outdated.

            Elizabeth

            RUN THE OTHER WAY from WORLDPAY!!Worldpay is a terrible company. You will regret any decision to work with them. If you are at the start of your search and you see this, just keep looking for a different company to use. I seriously can’t believe they are still in business. They will lie to you, have hidden fees, you’ll sit on hold for hours and won’t get help. And the contract is impossible to get out of, without paying over $400. Their docusign contract has all kinds of hidden information that is different than what the sales person will tell you on the phone. Worst experience ever!!!!!

            1

              This comment refers to an earlier version of this review and may be outdated.

              Mimi

              DON’T USE World Pay!!!!!!!! OMG. Horrible. I got charged a $400 cancellation fee after the sales person lied to me and then got layed off so I’m not able to call him to challenge what he told me. This company is seriously so unorganized and impossible to work with. Don’t use it under any circumstances no matter what the sales people say over the phone. The difference between the ease of set-up and use and truthful information between World Pay and Square is night and day. I switched to Square and it’s 100% totally different and better experience. I feel so strongly about World Pay being a dishonest company that I will be tweeting, FBing, and linked in posting about this site for the months to come, just so that someone doesn’t go through what I went through. I only used them for a little over 90 days and they stole so much money from me.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Thynn San

                Organization Name: T4F

                AVOID AT ALL COST. They will hide their contract term in 300 paragraph document and will not mention it to you. When you set up your merchant account, the processor will tell you they have no contract. But, you DO HAVE contract with WORLDPAY which the processor will conveniently fail to mention. In our case, the processor/reseller is NCR.

                1
                • Organization Name: T4F

                This comment refers to an earlier version of this review and may be outdated.

                Amy

                Organization Name: Amy BC

                Working with worldpay has been a horrible experience. From the moment it came in the mail it the swiper wasn’t compatible with an iphone. When I called they said sorry we just found out it doesn’t work with an iphone…after I had given all of my information and contract. The sales person told me so much false information. It was so frustrating and disappointing. When I call customer service I’m on hold for 15-30+ minutes and no one answers. I can’t even cancel because I can’t get anyone on the phone. The monthly fees are more than what they say they are. This entire company is horrible. I switched the Square and it’s been an easy simple experience. Do NOT waste your time with worldpay.

                1
                • Organization Name: Amy BC

                This comment refers to an earlier version of this review and may be outdated.

                Ron

                I’m assuming that there are some profoundly awful processors out there to warrant the “high” score this outfit got. We were forced to move from E***** to Worldpay due to a POS change – the software vendor only “integrates” with Worldpay, so until I find a workaround, I’m stuck with them – and will happily pay whatever termination fee (undisclosed $$ BTW, now that I looked at the contract more closely, and conveniently undisclosed during the sales process) they’ll ask just to get far, far away.I moved from processing transactions on Thursday and having the funds in my US Bank account Friday before start of business to processing on Thursday and getting MY money on Monday. These guys close out their daily “batches” AT 6PM PT (6 PM!!!!!!!) if you want to pay $10/mo extra to get “next day” deposits. Go that route, and good luck reconciling your dailies if you’re open later than 6pm (can’t imagine why a retail business would be open later than that…) If you go with “standard,” service then the day close extends to 9pm PT (ok, at least that’s midnight ET), but the they keep your money (and rent it out on the overnight market) for an additional business day. So, instead of getting my Thursday funds on Friday, I now have to wait until Monday – effectively up to 4 days after the charge was processed at my POS.What, are we in 1970?For my first three weeks of dealing with them, hold times have ranged from (very occasionally) 5 minutes to (mostly) 35-60 minutes to get to an “account specialist”. Three calls placed to their “account management” people never even got to humans. Their phone system hung up on me once and twice I went to an unidentified voice mail with no return calls.Perhaps I was spoiled by having my deposit account at the bank that owned the processor, but Worldpay’s sales rep (again, not that I really understood whether or not I had a choice*) promised me that my service levels wouldn’t change with the move. Clearly, with ridiculously early cut-off times for West Coast businesses, a useless and hopelessly time-delayed web UI, and the extra time First Third-rate Bank adds to the process, this is a far cry from processing and customer service timelines I’d come to expect as basic 21st-century table stakes.* I wanted to stick with my original processor, but as usual, POS/processor “partnerships” and the complete lack of legitimate technical information on what “integration” means produce the exact results one would expect from a duopoly – sub-par and competitively inadequate solutions for the end user.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  D LAR

                  Terrible Customer Service. Prepare to spend hours waiting for someone to answer.Good Luck!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Bruce Abbott

                    Organization Name: DACARA Inc

                    Long time customer of Vantiv. This change to WorldPay has left us screwed! NOW, They double process my batches. Their hold times have are over 1 hour to get help. They lie how fast they’ll fix the problem. They always blame me, the merchant for the problem. Go with this company and you be out of Business. Don’t risk your lively hood. They’ve cost me nothing but money.

                    • Organization Name: DACARA Inc

                    This comment refers to an earlier version of this review and may be outdated.

                    nancy sealy

                    Organization Name: red oak stables

                    Yep

                    • Organization Name: red oak stables

                    This comment refers to an earlier version of this review and may be outdated.

                    Andy Phillips

                    Organization Name: Greenline Coaches

                    World Pay sent a letter stating they had paid £9k by mistake into my account late November 2017.I rang them and i was told to ignore the letter it was sent in error.In December just before christmas they took 9k out of my business account without notification.I rang again they apologised and said it was correct and they were sorry i asked why and they explained what error they made. This made me struggle over christmas with Holiday pay etc etc i rang several times asking why they could have not taken it back by instalments i.e. 4.5 k December 4.5 k January to lighten the impact but i have had no reply.The customer service is totally appalling they knocked £20.50 off my bill for a £9k mistake!!!!! I am still waiting for someone to call me about compensation regarding their error and its along wait for a reply as it will soon be 3 months!!!!!. If i ran a customer service like this for my business i would just close the business and call it a day.

                    1
                    • Organization Name: Greenline Coaches

                    This comment refers to an earlier version of this review and may be outdated.

                    Arthur Cronkhite

                    Organization Name: BioElectra

                    After WorldPay sent all the documentation they created when setting up my application, via completely un-secured PDF email attachments, an exchanges of email ensued, demanding that senior management address this grievous error.

                    Not only did we not receive so much as an apology for the total breach of my personal financial information (it appears this is a standard operational procedure), but they finished setting up my account without their usual process, requiring a telephone conversation.

                    Then they charged me a $50 setup fee and subsequent $10 per month service fee, that required me to change my bank account in order to terminate the automated charges.

                    WorldPay is without question one of the worst company’s to do business with, exposing people to potential identity theft and then charging them with service fees on accounts never fully setup.

                    A company that hides in the internet shadows, never revealing even their mailing address in order to be contacted. After filing just one of many complaints with government organization, the Federal Consumer Financial Protection Bureau, sent me an email saying the could not help me because – even they cannot contact them.

                    • Organization Name: BioElectra

                    This comment refers to an earlier version of this review and may be outdated.

                    john Boudreau

                    Organization Name: The Vacuum Store

                    Their automated reply to our complaints speaks volumes !

                    • Organization Name: The Vacuum Store

                    This comment refers to an earlier version of this review and may be outdated.

                    john Boudreau

                    Organization Name: The Vacuum Store

                    Non existent customer service ! Made me buy a new machine to take chip cards and then never upgraded it to take chips until very recently. Had to buy a new customer panel also well over a year before I could take chips. To boot my new not state of the art equipment would not let the customer choose between credit or debit ! Again agravating my customers. Finally said that they could upgrade my machine to fix that problem and then they broke my machine trying to upgrade it on line. Five days ago I was told that they would overnight me a new machine because there was something wrong with mine. It still has not shown up ! All I get is lip service as to why it has not shipped We sent an e-mail to them and they wont get back to us. every time I was told they would get back to me and every time they did not ! I have called every day and got the same no customer service response every time. I feel bad for the people that have to take the heat for the idiots that wont do their jobs. Or maybe it is their job to keep blowing me off just to get me to go away ?.

                    1
                    • Organization Name: The Vacuum Store

                    This comment refers to an earlier version of this review and may be outdated.

                    Worldpay US, Inc.

                    Hi John. We apologize for the inconvenience this has caused and have located your account but need to confirm your contact information so that someone can reach out to you. Please email us customer.impact@worldpay.us with the best phone number where you can be reached.

                      This comment refers to an earlier version of this review and may be outdated.

                      Heather

                      Organization Name: Integrative Pharmacy and Wellness

                      What defines a business as being high risk because we are having the same issue?

                      • Organization Name: Integrative Pharmacy and Wellness
                      Jessica Dinsmore

                      Hi Heather,

                      This article on High-Risk businesses might help answer your question.

                        Cliff Pierre

                        Organization Name: Cannon Fact of the Day

                        The worst company ever with crude customer service reps that treat you as if you work for them rather than them working for you!! Signed up for a terminal in August, tried to cancel my account today and was told that I signed a three year agreement and had to pay a early termination fee of $295 to cancel!! The merchant that signed me up never told me I was signing a locked in contract for three years, let alone that there was a early termination attached if I decided to cancel. That merchant told me he left Worldpay and decided to quit after they treated his customers poorly. He also mentioned that they train their employees to not tell merchants about the three year agreement and the fee of $295 for early termination. His exact word was “sleezy” This company is a scam they are trying to force me to pay this ridiculous fee to cancel my contract even though my businesses is no longer running! Now I’m stuck cause of a sleezy company that trains their employees to keep secrets from the people they are trying to signup and build relationships with. Never will I ever deal with worldpay again. Even the supervisor tried to honor the contract after I told her I had no clue she kept telling me I should have read the contract. It is the responsibility of the company to inform their clients about a three year agreement, not solely the responsibility of the customer who is signing up trusting the merchant. Now I got scammed and they want me to pay them after they scammed me. This is unbelievably!!! Stay away from this company!! Trust me!!

                        1
                        • Organization Name: Cannon Fact of the Day

                        This comment refers to an earlier version of this review and may be outdated.

                        Worldpay US, Inc.

                        Hi Cliff. We apologize for the frustration you are experiencing with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and someone will reach out to you.

                          This comment refers to an earlier version of this review and may be outdated.

                          Arnut Paothong

                          Organization Name: EL Shammah LLC

                          I try to cancel their service for a month (December 2017).I called and waited for customer service at least 30 min and on one pick up my phone.I would like to give 0 star if i can.

                          1
                          • Organization Name: EL Shammah LLC

                          This comment refers to an earlier version of this review and may be outdated.

                          Worldpay US, Inc.

                          Hi Arnut. We apologize for the hold time you experienced when you tried to call in about your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and someone will reach out to you.

                            This comment refers to an earlier version of this review and may be outdated.

                            Moshe Levi

                            Worst Gateway rippers and scammers. They allowed us to do business. We told them everything about our business at very first day. They allowed us to do business. They have deactivated our terminal just before our first payout. Our revenue was 2380. They DEACTIVATED WITHOUT PAYING A PENNY. Now they say they consider our business as High Risk and we don’t support high risk businesses. Wow! If our business was high risk why you guys have accepted us?IF YOU ARE REALLY SERIOUS DOING BUSINESS ONLINE. THEN DON’T USE WORLDPAY. It’s not for people like us.Their Customer service is HELL. Nobody answer any query. Dear! Worldpay stop making people fool.Thanks,Moshe Levi

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              Worldpay US, Inc

                              Hi Moshe, we’re sorry to hear about your recent experience concerning your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                This comment refers to an earlier version of this review and may be outdated.

                                Waymore

                                Called to cancel my service after a year. Rates were too high and service mediocre. Was told I had to pay an “Early Termination Fee” of $400. Finally found it buried in the contract in light gray lettering. Processing is limited for those of us in the “gun store business”, but that shouldn’t be a reason for extortion. Really shady practice……….AND high rates!

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Worldpay US, Inc.

                                  Hi Waymore. We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Razvan

                                    Worldpay is really in a class of their own as far as bad service goes. After they got us to sign the contract, it’s like they didn’t care anymore. Usually the only reply you get to a support request email is the automated “Thank you for contacting Worldpay”. If you try to call they put you on hold for 10+ minutes and finally when someone answers they usually have no idea what you’re talking about. When they finally get it, they either tell you to wait because “they are on it” (this means you will wait another week before you get angry and call again) or or they give you the number to another department to call and it’s the whole story all over again.We chose them as our payment processor for our new website, because they also offer an extension that supposedly integrates easily with Magento 2. It turns out the extension is broken and there is absolutely no support for it (read that: NONE of the issues reported with the extension have been fixed, and they are serious issues, just check Github) and no one that can help you with any of those issues.One of the steps in setting up online payments through Worldpay is to send an email to the developer team with your Paypal settings, at an email that is specified in the documentation (starting with RSC_Admin.Wpdev at …). Two weeks (!) after sending the email and many phone calls later, someone tells me I should actually send the email with the Paypal settings to another inbox, as the one listed in the documentation “is not good”. Of course they didn’t bother to update the documentation not even now, one month later.Anyway, they make the settings and they make a mistake, so for two weeks I’m paying developers to debug something that is actually broken on their side and there is no easy way to tell. When I email again and ask them to check/update the settings, same delays: no reply to emails, wasting 30 minutes on the phone every 2 days with them to no avail, another 2 weeks gone, until I make the right call and give up on Worldpay and move to Braintree.In total I have wasted 7 weeks because Worldpay has absolutely no idea how to be in the business of processing online payments. ZERO SUPPORT ! If this was a live environment and we had a problem with them that lasted 7 weeks, the business would be bankrupt.Absolutely TERRIBLE !!

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Worldpay US, Inc.

                                      Hi Razvan, we apologize that you had to go through this inconvenience. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Michael Stokes

                                        It should be illegal for a credit card processor to make anyone sign a 3 year contract! One year max. Legislators I hope you are reading this. 295$ early termination fee. Yuk! Never use them again.

                                        1

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Worldpay US, Inc.

                                          Hi Michael, We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Robin Cuomo

                                            If I could review a negative star I would. This company has the worst customer service. Our customers were affected by a double charge by their system on three separate occasions and it is like they don’t care. They say to give them 24 hours to research and you never get a straight answer as to what happened and expect our customers to wait 24 hours for a double charge that was not our fault or the customer’s fault. We will definitely be switching merchant services!

                                            1

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Worldpay US, Inc.

                                              Hi Robin,

                                              We apologize for you negative experience and would like to assist. Please provide us with your merchant ID and contact information by emailing customer.Impact@worldpay.us and we will reach out to you to discuss further.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                SHERALI HAIDERALI

                                                We have couple of convenient Stores in Houston area with ATM machines. WorldPay processes the transactions for our ATMs for past 12 years. We never had any issues. The procedure was to provide the customer receipts to Worldpay and the chargeback’s were taken care. We used to have few charge backs for the entire 12 years of time period and most of them were resolved.

                                                With the new policy on EMV chip liability shift, The Processor which is WorldPay now automatically chargeback the amounts that are not through EMV Chip cards.

                                                The Chip cards will still have a magnetic stripe during the U.S. migration to EMV to ensure that customers can continue to pay until all merchants have been given the time to upgrade their equipment. The EMV technology is adopted to provide secure channels. We have already upgraded our ATM machine to EMV-enabled device. Generally, the terminal prompts the customer to enter a PIN to validate their identity. This process enhances the authentication of both the card and cardholder, effectively reducing the possibility that business will accept a counterfeit card or be held liable for a fraud-related chargeback.

                                                Our complaint with worldpay is reversing the charges if the customer has used the magnetic stripe credit cards. The transaction may not be fraud; Worldpay never inform us of the customer have disputed a charges.

                                                We are not aware if the customers have disputed the amount. Most “disputes” are not fraud. In chargeback procedures, the bank or credit card companies go thru reasonable efforts to communicate and try to resolve the issue with the seller or merchants before initiating a chargeback claim.

                                                The worldpay simply throw these chargeback without any attempt at communication. Within couple of months these chargeback’s are increased to approx $ 6000.00. I’m attaching the electronic withdrawal notices of my bank account.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Worldpay US, Inc.

                                                  Hi Sherali. We apologize that you have been experiencing chargeback issues and would like to assist. Please send an email to customer.impact@worldpay.us with your merchant ID number and someone will reach out to you.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Sherry

                                                    Terrible companyAvoid WorldPay Merchant Service. I signed on with them because they stated no minimum monthly processing amount. After the first month I was charged $499 for the purchase of the terminal because I had not processed $10,000 during the first month. Then the cancellation fee was an additional $295. So after one month I am out $800. Terrible customer service – I wish I would’ve read the reviews before signing the contract. BEWARE!

                                                    1

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Worldpay US, Inc.

                                                      Hi Sherry. We also reached out to you on another site but if you would like for us to reach out to you and look into your account please send an email to customer.impact@worldpay.us.

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        paul jonesa

                                                        I closed my account in 2014 after 5 years, and now 2017 they have now after all this time sent me a bill for 900.pounds for monthly costs dating back to 2014. The account numbers they are showing me don’t match with the numbers on my records. To me this means they are trying it on . why wait 3 years to tell me that my account is still active , but not used. After we cancelled them in writing back in 2014,I have asked them if this is a scam as there email links don’t work and some of the phone numbersthey advertise don’t answer. I find such a so called big company with very poor service.

                                                        1

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Kris Bakaj

                                                          Worst customer service and worst company I have ever dealt with. I wish I had seen all the negative reviews before applying. I started with them because my bank instructed them and their representative came and argued how much will be save. This is not true. Did not tell me about contract length or terms and now will not let me cancel without paying hundreds of dollars.So I asked for them to close my application they charge me $295.00. Lied about transaction rates. Then I found out they were still billing me, annual fee $169.99 and monthly fee $14.95 a month plus another monthly fee $9.95 . I was on hold for 1 hours 2 minutes before I could speak to someone about a refund or any help. Every time I call their customer service there is at least a 1 hour wait. They ignore the rude and obnoxious . I send two email they never answer. I can’t emphasise enough how stressful it is dealing with these people. They do not care about anything but taking your money and rising higher to the top. Stick with anyone else.STAY AWAY FROM WORLDPAY! REALLY!!!

                                                          1

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Worldpay US, Inc.

                                                            Hi Kris. We apologize that you are having billing and customer service problems with your account and would like to assist. Please send an email including your merchant ID number to customer.impact@worldpay.us and someone will reach out to you.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Kana

                                                              I had bad experience like you I got charge from world pay Annual fee $169.99 that not have in the contract. I called customer service the agent told me if I unhappy just broke the contract or use 3yrs then cancel it !!. so I’d like to broke the contract do you have another option that I don’t want to pay for cancellation fee pls suggest.

                                                              1

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Chloe Bahal

                                                                Hi Kana,

                                                                I would encourage you to use our filtering tool. If you have further questions please let me know.

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Jack Kaeneman

                                                                  I am a small business owner and was steered in the direction of World Pay to accept credit card payments. My first bad experience happened in my first year. My account was charged a fee of 129.00 dollars and when I asked why they said it was because of end of year fees. I asked why I was not told about these fees when I signed up and was told eveyone gets charged. I decided to change companies and was informed it would be 199.00 to cancel.When the new company I was going to hire checked my previous bills they found that World Pay was charging me 20 dollars a month for being in non compliance with some privacy law.And they were charging me another 10 dollars a month for being in compliance?! This was not told to me and to become PCI compliant was a nightmare of phone calls and verification. It seemed like no one knew who was who or could’t answer my questions or make me compliant because they weren’t the correct tech level or something.I do not do very many credit card sales. At the begining of this year Jan 2017, my account was charged 199.00 dollars for year end fees. They told me it was because they had to implement a chip card reading program so i asked why should it be my responsibility to pay for your upgrade when you sold me the machine. I again asked what the 199.00 fee was for and was told that they review all transactions through out the year and they based the fees on that. I said I did very little if any transactions and would like to cancel my account and please refund the 199.00 fee. Well guess what? no refund due to cancellation of account and 195.00 for early termination fees. I tried to explain to World Pay that being a small company these kinds of billing practices are very hard to observe. Their compassionate answer to me was SORRY no refund.I suggest any one looking to use this company to buyer be aware.

                                                                  1

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    thomas conboy

                                                                    This is a review of World Pay, a credit card processing company. I give World Pay the lowest rating possible. World Pay is deceitful and will stick you with arbitrary and excessive fees that are not a part of your agreement.
                                                                    I am a merchant and I signed up for World Pay as my credit card processor through Cap Rock Services in 2015. At that time I was given a Customer Processing Agreement (CPA) to sign. This CPA made no reference to any other document.
                                                                    One year later, World Pay charged me a $129 Annual Fee. I called World Pay and told them that this $129 Annual Fee was not a part of the terms of the CPA and the $129 should be refunded. World Pay refused. I escalated this with World Pay and Cap Rock Services, who acted as an agent in this deal. I could make no progress with either.
                                                                    I finally decided to change credit card processing companies. World Pay then informed me that they were going to charge me a $199 Early Termination Fee. I asked them where in the CPA was there any mention of an Early Termination Fee. World Pay then said it was because I was terminating the agreement one year in to a three year term. I pointed out that no where in the CPA was there a mention of a three year term, an Annual Fee or an Early Termination Fee.
                                                                    I asked World Pay to send me a copy of the CPA, which they did along with another document entitled Terms and Conditions. This was the first time I ever saw a Terms and Conditions document which was never signed or dated. This document did mention the three year term and the Early Termination Fee, but I was never given this document at the time the agreement was made. I never agreed to these terms and never signed this document. I asked World Pay to produce a signed copy of the Terms and Conditions document and they did not because I never signed it.
                                                                    World Pay should refund both the $129 Annual Fee and the $199 Early Termination Fee. So far, World Pay has refused.

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Worldpay US, Inc.

                                                                      Hi Thomas. We are sorry to hear that you are having so many issues with your account and would like to assist. Please send an email including your merchant ID number to customer.impact@worldpay.us and someone will reach out to you.

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        Matthew

                                                                        Four long years with this outfit.The processing of the payments has been fine but the customer service has been the worst imaginable.Multiple documents that they demand by post have been lost by WorldPay even after signing for them.They never, ever return my phone calls and after 2 years of complaining they still correspond on an email address that i do not have any access to but they refuse to update their record.This is despite me processing thousands of pounds a month for over 4 years and being a good client. It is clear that the staff have no interest whatsoever in my business or any aspect that inconveniences me.Insisting that I contact them on a 60p a minute phone number is a slap in the face as well. How do these jokers manage to keep their clients? I am definitely looking elsewhere. Hate being spoken down to by call centre staff.

                                                                        1

                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                          Philip Marsden

                                                                          Quite literally the worst customer service and worst company I have ever dealt with. I wish I had seen these reviews before applying. I applied to use them and was turned down because I can’t display a contact number on my site. So I moved on and didn’t give them a second thought. Then I found out they were still billing me, first £60 set up fee and then £15 a month. They didn’t set up anything and I didn’t/couldn’t use them for a single transaction. I was on hold for 2 hours before I could speak to someone about a refund and was refused. They hide behind red tape and use of words like ‘active’ and ‘complete’ when declining your request for a refund. To my mind my account is not active or complete until I can take payments. To their mind it is – they kept on saying it, that was their defence! I couldn’t even use their service because I was declined but it was still ‘set up’, ‘active’ and ‘complete’ in their eyes – lying, disreputable, thieving charlatans. Avoid, avoid, avoid. Stick with paypal. Stick with anyone else. I can’t emphasise enough how stressful it is dealing with these people. They’re not interested in customer service, they just want your money.

                                                                          1

                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                            Tamara Moore

                                                                            THIS IS ONE OF THE WORST CORPORATIONS I HAVE EVER HAD DEALINGS WITH.
                                                                            I really don’t know where to start. We have been trying to contact Customer Service
                                                                            for 3 months to resolve our problems. No one can help us resolve our problems. Out
                                                                            of 9 calls made to WorldPay one person returned our call and was unsure in how to
                                                                            help us. We are unable to get Transaction reports, Customers have not been debited in their accounts (ACH) yet the report says we have their money, Statement reports print blank pages and today our Daily transaction report printed gibberish.There are customers that have had payments taken out of their account twice. WHERE IS OUR CLIENTS MONEY GOING? SOME OF OUR CLIENT ACCOUNTS HAVE NOT HAD MONEY TAKEN OUT SINCE JUNE. MY RECORDS FROM WORLDPAY SAYS THE MONEY WAS TAKEN EVERY MONTH TO DATE. OUR RATES ARE HIGH. I am not even able to balance our account monthly statement. YOU CAN BET THE CHARGES ARE ALWAYS CONSISTENT. A WORD OF ADVICE TO ANYONE THINKING ABOUT USING THIS COMPANY, “DON’T”. ***GO SOMEWHERE ELSE***

                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                              Worldpay US, Inc.

                                                                              Hi Tamara. We are sorry to hear that you are having so many issues with your account and would like to assist. Please send an email including your merchant ID number to customer.impact@worldpay.us and someone will reach out to you.

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                Dana Woulfe

                                                                                SCAM ARTISTS! STAY AWAY!
                                                                                Lied about transaction rates (had hidden “tiers” that were not verbally disclosed). Did not tell me about contract length or terms and now (less than a month enrolled) will not let me cancel without paying hundreds of dollars. Unfriendly, unhelpful customer service (once you get through half hour wait) and they DO NOT return calls as promised.

                                                                                Paypal, or really ANYONE else is better.

                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                  Worldpay US, Inc.

                                                                                  Hi Dana, We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                    Michael Cook

                                                                                    Probably the worst company that I have ever dealt with. For a start they send too many company, merchant and different id numbers , so you never know whats going on, they offer you the loyalty card, mmmm , they say the average customer saves £800 , I think I would like to see the stats for that, as in my opinion all the discount can be found with a simple web search. Then there is the matter of cancellation, I apparently had two accounts ( news to me untill I tried to cancel), 1 was a terminal which I agree, the other was a virtual terminal ( still dont know what that is), but because I said cancel my account I apparently only meant my terminal as that is the merchant account i gave them ( please refer to line 1 and 2). I would have thought that cancelling 1 would have lead to the question ” is that both accounts sir, or just the terminal”. So on the same day I recieved a return bag for the terminal and a thank you letter for signing another 18 month contract, not best pleased

                                                                                    1

                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                      Galvatec, Inc

                                                                                      We have been with Worldpay for about three years. During that time we experienced some problems such as received payments three and some times five days after the transaction no big deal. We also strive to get to talk with an agent. But the event we just faced a month ago, got out of all proportions. Worldpay misplaced our deposits for the amount of $ 25,042.11. They don’t know what happened they only know the funds ended up in another account that does not belong to us. could not prove who change the information in our terminals, not even from whence the changes came from, which IP address etc.. They rested all the responsibility on our shoulders. When we didn’t do anything that might have caused the funds to be directed to another account that does not belong to us. We think and saw their system is so feeble and they did not wanted to take any responsibility on this dreadful event. Until now we have not recuperated our funds. It’s been over a month an a half and Worldpay denies any responsibility on their behalf. We have been left alone. We are extremely disappointed. Needles to say the painful and stressful days our company have been through and the financial effects this fraud caused. therefore we do not recommend this company at all.

                                                                                      1

                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                        Worldpay US, Inc.

                                                                                        Hi Galvatec INC. We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                          Suzanne C

                                                                                          Someone please explain how you can have a 3-year contract with World Pay that quotes interchange rate plus pricing and yet they tell us we have “unlocked” rates and they go up every 6 months. If we call and complain, they put them back to our contract rate, but don’t issue credit for previous months.Can we have a class action suit against this practice?

                                                                                          2

                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                            Sean Fitzgerald

                                                                                            It’s simple Suzanne: WorldPay “terms and condition” (I believe it’s section 11.9) states basically that they can change the agreement anytime they like, in any way they want.You on the other hand, are locked into your ‘contract’ responsibilities for the full term of the agreement, and cannot make any changes to to agreement.In theory, they could impose a one $billion dollar fee on you tomorrow, and as long as they give you 15 days notice, you must pay the fee.It is the most one-sided contract ever produced by probably the most crocked company ever to exist.

                                                                                            1

                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                              Worldpay US, Inc.

                                                                                              Hi Sean. We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                Worldpay US, Inc.

                                                                                                Hi Suzanne. We apologize for the inconvenience and recent experience you encountered with your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                  Jim

                                                                                                  Organization Name: bar/restaurant

                                                                                                  I’m with you on this Suzanne. let just start a class action suit against this company. They are nothing but Crooked and Scam. Worldpay have not deposit to my account in two weeks, i tried to call them and for three hours over the phone i had been transfer to many people in different departments, but still not result. they are a world class company, the only way to result this is get together and start a class action suit against this company. They should not be in business.

                                                                                                  • Organization Name: bar/restaurant

                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                  Eleni Vavouris

                                                                                                  I have nothing good to say about Worldpay! I was a loyal customer for over 8 years! Loved them when they were RBS Worldpay. They had great customer service, willing to help, and their fees were reasonable. Over time, they soon became WORLDPAY, and fees across the board skyrocketed. I contacted them a couple of years ago to discuss lowering fees, and their proposal didn’t offer much of anything. a couple of months ago, I switched to a new merchant with no fees except the actual processing fees in order to save thousands of dollars. I contacted Worldpay almost a month ago to close out our account. Keep in mind, when we initially signed on with them 8 years ago, we knew it was a 3 year contract. What we did not know was that they automatically renew you for a 1 year contract and if you terminate, they will charge you a $495 early termination fee. I NEVER signed any additional contracts with Worldpay, so why would I be legal responsible to pay an early termination fee??? I remained a loyal customer of theirs and tried to explain that I had no knowledge of any of this. They were rude and unhelpful. I registered a formal complaint with the BBB in Atlanta, GA, where Worldpay is headquartered. Instead of resolving this matter the correct way and treating me with respect as a long time loyal customer, they have already charged my bank account the early termination fee. My Account Rep who we signed on with was of no help either. This is big business. They do not care about anyone but taking your money and rising higher to the top. No one will attempt to stop them. DO NOT do business with this company. There are other processors out there who do not charge astronomical monthly fees, and PCI compliance fees, etc. I will continue to fight this. Worldpay is a SCAM.

                                                                                                  1

                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                    Angela S.

                                                                                                    I have contacted Worldpay a ridiculous amount of times with a complaint that never gets resolved. Our local representative was very smooth at getting us to switch merchants. We were referred to Worldpay by our bank, we trusted our banker would point us in the right direction. Before switching merchants we were told our current credit card terminal was supported. We were assured over and over that we would not have to purchase new equipment. Our rep even had our current terminal in his hands and recorded all our information. On our opening day of our new location the terminal would not work. After calling I was told that Worldpay did not support our terminal! I called our rep and he said that Worldpay is incorrect and it is fine. After 4 weeks of not being able to use our terminal and losing out on so much revenue Rod (our wonderful rep) said that he made an error and our terminal was NOT supported by Worldpay. We ended up spending $795.00 on a terminal that could be used. Our local banker even called Rod and expressed his concern with what happened. Nothing has been done, no apology, no support, nothing. We even paid to get out of our contract early with our other merchant in hopes of saving money. Never been so frustrated with a merchant.

                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                      sa

                                                                                                      Worldpay are a RIPOFF!!!! Only just noticed that they have been taking £30 a month from my account for ” PCI Non compliance” for THREE YEARS!! Who knew!! Had I been advised that I was being charged or even needed to complete some compliance paperwork I would have done it – but I guess they don’t make extra cash that way. Over £500 worth of charges that they refuse to refund. HIDDEN CHARGES _ BEWARE RIP OFF WORLDPAY!

                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                        Jim

                                                                                                        We recently received a monthly statement from Worldpay and there was $150.00 missing from one of our deposits. The payment was made in person on a debit card, was approved by the terminal and batched out normally at the end of the day. On bringing this to their attention they informed us that they would investigate the circumstances and that would take 7-10 days. They found that the issuing bank, Citizens, had recalled the payment and said that this occurred when their response time for confirmation of payment timed out??? I was not satisfied with the response and they charged us $15 to retrieve the funds because it was past the five day limit. Looking for a new service provider.

                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                          Worldpay US, Inc.

                                                                                                          Hi Jim. We apologize for the inconvenience and recent experience you encountered with what sounds like a charge-back issue based on your description. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we can have someone reach out to you and look into it further.

                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                            Hans Peter

                                                                                                            We cancelled our contract with worldpay when they changed T&Cs at the end of 2015. Despite this giving us the option of terminating early without any fees they charged us for the terminal rent they missed out on!!! They also give different answers to the same question every time we call them, so we now call them at least 3 times – if we have 2 matching answers then that is hopefully correct…Worldpay also failed to anwer some emails and did not send a new quote when we threatened to leave. They promised better rates, but did not send any. When we cancelled “their alarmbells rang” and they tried to keep us happy be offering slightly reduced rates. Wea are now with Barclaycard who save us about 20% compared to worldpay

                                                                                                            1

                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                              WorldPay US, Inc.

                                                                                                              Hi Hans,

                                                                                                              We apologize for the inconvenience and recent experience you encountered when it comes to deactivating your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                T. Oneil

                                                                                                                Charging people for what they “would have ” made from them seems to be common practice with Worldpay. Their reply is also just a run of the mill response to make look as if they actually care. Nobody has replied and said otherwise.

                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                  Sufia Adalat

                                                                                                                  We cancelled our world pay account for our Lancaster office when the office was shut in May 2014. Worldpay continued to charge us £18 monthly even though there were no transactions being made on the machine. When we realised the error and contacted Worldpay in November 2015 they claimed not to have received the account closure notification (originally sent to streamline) and they insisted on a months notice. Also the final billing date changed from December 2015 to January 2015 with no clear explanation give. Also t did take a long time to get to this stage as I didn’t get any response to my emails. We sent the terminal back at the time which they claim not to have received and now claiming they sent a new terminal on 16th June 2015 and expect us to return this which is impossible as we were no longer at the premises and in fact had moved out in May 2014. We are a small charity and had to close the office due to funding cuts. They are threatening to charge us anything between £238 – £367+VAT per terminal (depending on which letter you read)for the terminals. I have asked for proof of deliver of the new terminal etc as they have done to us but not surprisingly didn’t get a reply. I am looking to move our accounts away from Worldpay.

                                                                                                                  1

                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                    Sufia Adalat

                                                                                                                    To add to my previous comment, Worldpay have sent us an invoice for £285.60 for a old terminal that we had returned. We received the invoice today (23rd Feb) and the invoice date is 18th February and on it they threaten to take the payment from our account on or after 19th February talk about no notice give. Also I terminated out account with them after this. We had 4 terminals with them. We gave notice to end the accounts before the reprice period and didn’t receive acknowledgement until much later after the date of notice. And then only to be told that we are being charged £148.20 plus VAT for a 312 minimum hire period for one of the terminals because we made two payment of £10.25 after the termination date. We were not informed prior to this that the account would carry over nor not did we sign a new contract to agree to this. The fact is the terminal had been used in error and only two payments were taken of £10.25. The terminal wasn’t used again after this. How this can warrant the above charge is beyond me. To add to that they are extremely slow to get back to us. We are still awaiting confirmation of closure of accounts even though the closures took place on 12th February 2016 and we haven’t received the envelopes to return the terminals. No doubt they will try to charge us if these terminals are not returned in time. We are a small charity and it seems they are determined to rip us off. We made the right decision to move from them and there is no way we would every consider going back to them.

                                                                                                                    1

                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                      Lowell Adams

                                                                                                                      Cancelled one of my Worldpay accounts about 18 months ago in order to open a virtual account with them only to find someone reopened the old account and have continued been billing me for the old account.. They have auto drafted about $2000 thus far, even though not a single transaction was made through the terminal for about 18 months. Called to try to rectify the situation and told them to cancel the account but checked the next day and it was still open. Asked to speak to escalate my problem and no one was available. Later my secretary talked to someone who promised to call back the next day. No word from them. Call back now and my call keeps being dropped. Hummm? The CEO got a 50 million dollar bonus . If he is doing a 50 million dollar job why can’t anyone solve my simple problem???

                                                                                                                      1

                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                        Worldpay US, Inc.

                                                                                                                        Hi Lowell, If you can send an email to customer.impact@worldpay.us including your merchant id number we would be happy to take a look at the account and review the terms and conditions of your specific contract.

                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                          Harriett E. Bowie

                                                                                                                          After 17 & 1/2 years in a brick & mortar business, with Worldpay as my only credit card processing provider, I found out just how ruthless Worldpay could be. April of 2015 I signed a new contract to upgrade to a chip compliant machine. When I did this I was NOT informed that there would be a $1,500 cancellation fee— sure you can say well you should have read the fine print–however with an almost 20 year history with the company–and the amount of money that they made off of my efforts–they would have a moral responsibility to tell me that. In my opinion, the rep was more interested in the commission versus assisting and educating the long term customer. I did not make or create the circumstances that forced to closing of my account with them. If I had not contacted the company about my account and chip compliance–I would have a little more money to help my business transition–but that cancellation fee could not be waived; no matter what the circumstance or how long I had used them as a credit card provider. Talk about a company kicking someone when they are down. There are many other credit card processors, consider them; not WorldPay. This company is loyal only to their major stockholders and the venture capitalist that own them; not their clients whose blood, sweat and tears make them their money.

                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                            M. J. Bayer

                                                                                                                            They did the same thing to me on a smaller scale. I’d been with them for several years and when my machine went down due to a power outage and wouldn’t come back up when power came back on, I called them and they told me it was due to needing a new machine that would read the computer chip cards and they would be glad to send me a new one for 300 + dollars. I said I’d think about that because i wasn’t really liking paying $300 for a new upgraded machine after being with them for over 7 years. I looked around locally and found someone that would supply me with the same upgraded machine for 120.00 AND give me a better rate for processing. When i called world pay to tell them their services were no longer needed, they said fine, just send us 495.00 for a cancellation fee. I argued with them. Next day, 495.00 was taken from my account. Not happy, i called and complained. Nothing. I called again and voiced my concerns to anyone that would listen. Nothing. I called and kept calling and complaining until someone at world pay finally agreed to refund me 100.00. Better than nothing, but still not happy.

                                                                                                                            1

                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                              WorldPay US, Inc.

                                                                                                                              Hi M.J.

                                                                                                                              We apologize for the inconvenience and recent experience you encountered when it comes to deactivating your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                Allan

                                                                                                                                I have merchant facility with worldpay for 2.5 years and since December 2015 funds transferred from worldpay in USD currency stopped reaching my bank account. Bank ran all required verification and confirmed that money never reached bank. All attempts to clarify situation with worldpay ‘s support failed. Actually support just kept saying to check the reason with our bank. We are desperate to find any traces on the payments that worldpay presumably made. For our small business it’s really damaging scenario but nobody cares at worldpay

                                                                                                                                1

                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                  mike bayer

                                                                                                                                  World pay fined me 495.00 (yes, almost 500.00) saying i didn’t complete my current contract. World pay finally did return my call due to my comments on here. I was told a refund of the 495.00 wasn’t possible. Also was told that my account had been with them for many years (which apparently meant little) and automatically renewed every year with no imput needed by me. When my terminal went down and wouldn’t come back up, they couldn’t help me get back up to be able to process credit cards for less than 299.00. I wasn’t wild about paying the 299.00 so I found someone else to process cards and when i called world pay to find out what to do with their terminal was when I was told of the 495.00 fee for cancelling my service with them. I told them at that time I wasn’t happy with the cancellation fee and was told maybe something could be done. Something was done alright. The next day, 495.00 was withdrawn automatically from my bank account. Not happy here. Not happy at all. I’ve already cost them 2 customers and will continue to bad mouth them in person and online every chance I get.

                                                                                                                                  1

                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                    Martin Mullan

                                                                                                                                    Hi ThereI have had an account with Worldpay now for a number of months as a merchant account. I decided 3 months ago decided that I should cancel my account. I requested this around 10 times with confirmation emails telling me that my case has been activated and will be dealt with. I still have not received a call from the company and I am still paying my monthly fee. No one is getting back to me.I am deeply frustrated.Martin

                                                                                                                                    1

                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                      WorldPay US, Inc.

                                                                                                                                      Hi Martin,
                                                                                                                                      We apologize for the inconvenience and recent experience you encountered when it comes to deactivating your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                        mike bayer

                                                                                                                                        A 500.00 termination fee? Are you kidding me?

                                                                                                                                        1

                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                          Worldpay US, Inc.

                                                                                                                                          Hi Mike. If you can send an email to customer.impact@worldpay.us including your merchant id number we would be happy to take a look at the account and review the terms and conditions of your specific contract.

                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                            Keith S.

                                                                                                                                            Great write up. What’s interesting is that VISA, MasterCard don’t fine processors when the client chooses not to complete their PCI requirements. It’s just another way most processors make money of their clients. There are also a couple different PCI requirements that get never actually reach implementation that are critical to actually being protected from a breach. Processors make their clients jump through these hoops and don’t actually provide the necessary support to actually truly become compliant. Just a money game supported by fear tactics.

                                                                                                                                            3

                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                              Worldpay US, Inc.

                                                                                                                                              Hi Keith,

                                                                                                                                              We apologize for the inconvenience and recent experience you encountered when it comes to our PCI requirements. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                Adam Elder

                                                                                                                                                I’ve had a recurring problem for at least 3 months now. My Worldpay terminal insists on calling a premium rate number, at least 200 times per month, sometimes for 40 minutes. Despite Worldpay assuring me that this is being resolved, the problem still persists. Here’s my latest complaint to them…————————–Dear Worldpay,I called your office on Friday last week to raise an issue with my card terminal making a very high number of calls – leading to an excessive phone bill. This problem has been unresolved for over three months now and is unacceptable.I was promised that someone would call me back to discuss this matter but so far no one from Worldpay has contacted me.You are aware that your machine is calling a premium rate number (08449940338). I fail to see why your machine needs to call this number repeatedly. You say that this is either a hardware or software issue and you have stated that you would resolve this. Clearly you are unable or unwilling to remedy this acknowledged fault on your part.If I do not hear back from you by 5pm Friday 9th October and have the issue finally resolved to my satisfaction I will have no alternative than to inform you that I will be seeking an alternative card services provider and that I will no longer require the services of Worldpay.If this issue remains unresolved by Monday 19th October I give you notice that I will cancel all agreements between Worldpay and my company on that day.To resolve this issue I require Worldpay to agree that the card machine Worldpay provide to me will not call any premium rate phone numbers at any time and that any numbers called by the machine will not lead to charges on my telephone line.—————————Previous Complaint: We have raised concerns with you before about our card machine calling numbers at random intervals via our telephone line. This is costing us substantial sums in excess of 70 per month . These numbers include but are not limited to – 08449940338 and are for call lengths in excess of 40 minutes costing approximately 3.65 each time. On 13 05 2015 your machine made at least 8 such calls. I need this unauthorised activity on the part of Worldpay to stop immediately. Making you aware of this activity and investigating these charges on my phone line is taking up substantial business time. Should I need to spend additional time in order to resolve this matter after the date of this note I will cancel my contract with Worldpay and raise a claim against Worldpay for compensation. I will also prepare to raise a complaint with the Financial Ombudsman. I now require you to 1 Inform me exactly why these calls are being made. 2 Inform me that no further calls will be made. 3 Issue me with a refund of 79.35 for the cost of the calls made during the month of May 2015. Yours faithfully Adam ElderContact Name: Adam ElderCompany Name: whynot# 150529-000406Date Created: 29/05/2015 10:29 AMDate Last Updated: 29/05/2015 05:39 PMStatus: Solved

                                                                                                                                                5

                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                  Worldpay US, Inc.

                                                                                                                                                  Hi Adam,

                                                                                                                                                  We apologize for the issues you’ve been experiencing with your terminal. We understand that you’ve sent in multiple complaints and we apologize for that also, please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                    Adam Elder

                                                                                                                                                    The issue with my card terminals has been resolved by Worldpay moving me to wireless terminals that are connected to servers via the internet. While that is great (so far) and Worldpay have been good in terms of service, the time taken to resolve the issue is much longer than it could have been.

                                                                                                                                                    4

                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                      Jarrod

                                                                                                                                                      Well where do I start. I’ve had problems with worldpay since early days problems with my account. Being charged extra for what I was told when I called as Ummm… we don’t know. Yeah! Really reassuring. Still don’t know why I was charged extra several times to this date. Then getting a fine for not sorting my PCI DSS out in time. Well I pay all of my bills quickly and efficiently as I always have. Called up and got told that we were sent 3 letters. We haven’t had one to date. I explained this several times on the phone as was made out to be a liar which after the 3rd time being told I lost my cool. I am disgusted that I was never contacted and then fined an then called a liar by this so called professional company. Strange how as soon as I had the bill I called immediately and sorted it out in 10 mins and my PCI DSS was done. Try actually notifying people. Phone call, letter, email ANYTHING!Also on another note I had a letter about a Month ago about an arrears that needed paying. Turns out instead of asking they threaten me with legal action immediately rather than ask for the money. As I had switched recently the money should have been taken and sorted as the date was arranged around payment dates. A fault on Worldpays part. I will be looking for a new worldwide payment processor and acquirer asap as I’m disgusted at the way this company deal with people. My advice is staying clear of them and go elsewhere. AVOID!

                                                                                                                                                      1

                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                        Worldpay US, Inc.

                                                                                                                                                        Hi Jarrod. We apologize for the interaction that took place with one of our agents and the discrepancy with your rates and fees and collections issue. In addition to the letters the notifications regarding needing to complete the PCI process before a certain date, it should have also been on a few of your monthly statements under the Important Notice Section. We would like to take a look for you to confirm if they were listed (if not we can definitely look into refunds since that is our error) and also double check that the mailing address we have on file for you is correct because it could be that they were returned back to us. Please send an email including your merchant ID number to customer.impact@worldpay.us and someone will reach out to you.

                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                          S. Atkins

                                                                                                                                                          Can you leave a minus rating! BEWARE! High cancellation service and lousy rates. My wife bought a new terminal last year and while purchasing it agreed to the sales call of being ‘locked into a low rate’. What the sales person didn’t divulge was there is now a $4,000.00 cancellation fee. Furthermore the rates SUCK!!!!! Her rates are 39.74% higher than the first credit

                                                                                                                                                          1

                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                            Hi S. Atkins, we’re sorry to hear about your recent experience concerning your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                              mark maze

                                                                                                                                                              There customer service is non existent . we have been trying to get their equipment problem resolved for three weeks, Finally i called again this morning, they said some one would call me back before 5 , NO CALL, so i call them at 530, and am told sorry, no one can help you until monday.we are finally dumping world pay. they are incompetent,, apathetic and even snotty .so long and good riddens to world pay . asswipes.

                                                                                                                                                              1

                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                Hi Mark. We are sorry to hear that your equipment porblem is not being properly handled. Please send an email including your merchant id number to customer.impact@worldpay.us and we will look further into it for you.

                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                  Kaliny

                                                                                                                                                                  I WOULD NOT RECOMMEND WORLDPAY TO ANYONE! I am based in the UK and have had a similar experience as the ones posted. I have been a customer of Streamline/Worldpay for 20 years and used a physical terminal. I had a meeting last year with an Area Sales Representative who offered me much lower rates and the first 100 transactions free of processing charges for transferring over to a virtual terminal subject to a set-up fee of £150, which of course at the time I thought I would recoup by paying lower processing fees. I wasn’t ready to sign there and then but I contacted the rep after a couple of months to proceed. However a different rep turned up to process my application and the lower rates and 100 free transactions have NOT been honoured and I too have been hammered with premium charges. The whole process has turned out to be pointless, time consuming, waste of money and it has cost me significantly more than what I was paying before, not to mention all the stress it’s caused. Have tried to complain but to no avail. Their customer service is useless and the bottom line policy seems to be, “you signed the agreement” despite the misrepresentation that got me to sign it. It’s double standards – one rule for them and another for the customer.
                                                                                                                                                                  I would agree, they do not care about customers. Once they’ve got you signed up, they do not want to listen to you. ABSOLUTE RIPOFF – DO NOT TRUST THEM. On top of that, their PCI Compliance process is far too complicated for small businesses and even after I had passed compliance, I was still getting notifications for “attention required”! It all seems to be an excuse to get more money out of you. They don’t explain that if you want to minimise or eliminate fraudulent use of cards to avoid chargebacks, you have to pay extra for the secure encryption service. Quite honestly, I was better off with the physical terminal.
                                                                                                                                                                  I RECOMMEND BARCLAYCARD and PAYPAL – SIMPLER AND CHEAPER AND NO SET UP FEES!

                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                    Stephen David

                                                                                                                                                                    The high termination fee and rates is what garners the one star rating (is there a minus star?!). Currently I work with a credit card processing company that charges $30, not $495 for termination fee. When my wife bought a new terminal for her business, World Pay gave her a “special rate” and locked her in to her contract. She just found our her cancellation fee is $4,000. The kicker is the company I switched to has lower rates in all tiers and in some cases as much as .5% (keyed numbers) than her ‘special rate’.

                                                                                                                                                                    1

                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                      Worldpay US, Inc.

                                                                                                                                                                      Hi Stephen. We recently saw your post and would like to address your concerns regarding the rates and fees on your wife’s account. Please provide us with her merchant ID and contact information by emailing customer.impact@worldpay.us and someone will reach out to you.

                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                        Merance Adams

                                                                                                                                                                        Right now I’m fighting with Worldpay because they double refunded several of my customers -for whatever reason their system did not transfer credits we issued to our customers to their bank accounts (but OUR bank account was debited). Customer than opened disputes and even though we provided documentation including all the authorization numbersthat orders were refunded AND showed our bank was debited, they honored the charge back – one was for 800.00 and another 1850!!!! I just called and talked to an agent and he “sees” the issue and will “email” the chargeback department – they aren’t even open yet and they don’t have a phone line – only a fax! I will be shopping new processors. I have been doing business with Worldpay for over a decade for MILLIONS a year, and this kind of service is unacceptable.

                                                                                                                                                                        1

                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                          Worldpay US, Inc.

                                                                                                                                                                          Hi Merance, we apologize for your inconvenience and the issue going on with your account. Please send an email including your merchant ID number to customer.impact@worldpay.us and we will have someone look into it and reach out to you.

                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                                            Hi Susan. I believe we may have reached out to you on Facebook as well so I apologize if this is a duplicate offer to assist, but we would be more than happy to look into this further to see what can be done on our end to hopefully resolve everything for you. Please send an email that includes your merchant id number to customer.impact@worldpay.us and someone will reach out to you.

                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                              Kim Bate

                                                                                                                                                                              Several times in the past year we have not had our payment in a timely manner. The last time our settlement ‘failed’ Worldpay held our money for several days. When we called in they had us change our # on the terminal as it had a wrong # programmed into it. I am tired of getting the run around from Worldpay and would not recommend them to anyone.

                                                                                                                                                                              2

                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                                Hi Kim, we apologize for the issues with your terminal and deposits and would like to address your concerns to see what can be done to get it resolved. Please send an email includingyour merchant ID number to customer.impact@worldpay.us and we will have someone look into it and reach out to you.

                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                  Active Miller

                                                                                                                                                                                  7/2/15 I am in the process of being hounded by a sales-rep from worldpay. I have no debt and I own a franchise(1 store). To be clear, I don’t make much but it’s ok because it is a satisfying endeavor. I am paid mostly by checks and I still don’t have credit card processing . My cellphone isn’t smart.Apparently, the salesman thinks I would not research his disclosures. Thw 4 tiers: 1.29% ,1.79%,2.59% and 3.49% and .20 c/swipe. The terminal costs 500$ one-time so as to avoid the monthly fee. I don’t qualify for their
                                                                                                                                                                                  paymaster or square because I don’t have smartphone. I use wifi with my 4 tablets he said not accepted. Oh 3-year contract. They give away those beautiful phones so you ‘d latch on to a 2 year contract and I hven’t bitten. This ones something else. It’s just a contract for 3 years including all the monthly charges of about 25 + 12 + 13. The terminal is sold really nice price at only 500$ . He’ll come again uninvited to my store after 4th of July. What do you think? 9

                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                    Tom DeSimone

                                                                                                                                                                                    Hi Active Miller,

                                                                                                                                                                                    Thanks for writing in. What country are you located in?

                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                      Worldpay US, Inc.

                                                                                                                                                                                      Hi Active. We apologize to hear about your experience, where are you located? We may be able to look into who the sales agent is in your area and ask them not to come by anymore for you. If you would rather share the information via email please reach out to us at customer.impact@worldpay.us.

                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                        Susan Clark

                                                                                                                                                                                        If I could give 0 stars I would. We recently (4/1) switched to WorldPay. Worst mistake ever. They have continually held our finds without explanation. I still have one payment of $1300 that was paid by client 60 DAYS AGO. I’ve had several payments delayed for 6 weeks. We are B2B and are using WorldPay for collecting Consulting Invoice payments. We are an incorporated company in TX since 1987 with excellent credit ratings. I cannot get past a low level employee to discuss this problem. They just say that the problem is in another department.I can’t think I am the only one having this problem. Now I see from the notes above that a cancellation fee may apply?STAY AWAY FROM WORLDPAY! REALLY! Cheap prices are only good if they pay you the money instead of kiting the payments.

                                                                                                                                                                                        1

                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                          Worldpay US, Inc.

                                                                                                                                                                                          Hi Susan. I believe we may have reached out to you on Facebook as well so I apologize if this is a duplicate offer to assist, but we would be more than happy to look into this further to see what can be done on our end to hopefully resolve everything for you. Please send an email that includes your merchant id number to customer.impact@worldpay.us and someone will reach out to you.

                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                            Alcuin Joseph

                                                                                                                                                                                            Hi Ms. Clark,

                                                                                                                                                                                            I am sorry to hear about your experience with WorldPay. I work for First Financial USA. I am an independent agent. I will be more than happy to give you a free quote if you would like. In order to give you a free quote, I will need the last two merchant statements of yours and also for you to fill out a form called a merchant tune-up sheet (which I can fax to you). You can contact me at 404-909-4224. Just so you know, I am a certified public accountant. I may be able to substantively analyze these transactions so that I can help you find out what the risk is.

                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                              Tom

                                                                                                                                                                                              ATTENTION!!! World Pay is going to charge us over $9,000 to end our contract early! We are a small business and cannot afford this. We recently had to buy a new POS system and it requires us to use a different processor. World Pay is not willing to work with us or be understanding of our situation whatsoever. We have been doing business with them for 10 years too. Way to treat your customers World Pay!

                                                                                                                                                                                              1

                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                Susan Clark

                                                                                                                                                                                                I wrote to that email before I wrote the review. I posted on their Facebook page, and on their LinkedIn page. Have Tweeted about them. I agree with a previous poster that the low level reps are very nice and empathetic, but they are totally useless. They are there only to calm you down as far as I can tell. The “manager” that the low level rep told me (via email) was going to call me in 24 hours finally called me 4 days later. Then he went on vacation. However, I see the funds in my bank this morning (held 50+ days). Wish I had researched “complaints” when I was doing my earlier research on cc companies.

                                                                                                                                                                                                1

                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                  Matthew Humphrys

                                                                                                                                                                                                  For a company whose job it is to deal with payments they sure have a hard time working out their own finances. We joined Worldpay and were told (as a small business startup) that we would have to pay £200 to set up and then £15 a month if we didn’t process enough transactions. The set up process was appalling with many, many calls to them and a delayed go-live date because they wouldn’t activate our account properly. Then, we started getting invoices through with ‘non-compliance’ charges almost double what they said we’d have to pay. We cancelled within 7 months because it was so appalling and THEN they contacted us to say that our direct debits hadn’t been paid and we owed £294. I was taken by surprise by this and negotiated and paid a £150 settlement fee (loads of free money for them – all our customers chose to pay through paypal in the end). When I got back to the office I realised that our direct debits HAD gone through and I called back for a refund, which was declined and I was fobbed off to another department to try and solve it (which wasn’t solved). THEN TO FINISH IT ALL OFF, Worldpay sent the £150 debt that I PAID to a debt collection company and I had to spend time on the phone to them explaining that I’d already paid it and giving them reference numbers. I am totally disgusted by this useless, money grabbing rip-off company with the POOREST customer service ever.If you rate your time and want to just get on with business, this is NOT the company for you. All my claims can be backed up with proof if anyone needs to see it.

                                                                                                                                                                                                  1

                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                    Worldpay US, Inc.

                                                                                                                                                                                                    Hi Donald. We apologize for the inconvenience that holding your funds caused. Unfortunately we are required to investigate certain transactions but we would more than happy to take a look at the status of the hold with our Risk Department and also look at your account to see what can be done to try to prevent a hold from occuring again in the future (it could possibly be that we can request to raise your processing parameter amount). Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                      Donald

                                                                                                                                                                                                      Promises they CAN’T keep, they talk a great game but if you process any large transactions they will hold your money for no apparent reason and without justified reasons, they claim their fraud department is looking into the transaction, but the fraud department NEVER makes any attempts to contact the party making the charge and World Pay keeps you money for 3-5 days earning interest all the while. STAY AWAY FROM WORLD PAY!!!

                                                                                                                                                                                                      1

                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                        Worldpay US, Inc.

                                                                                                                                                                                                        Hi Donald. We apologize for the inconvenience that holding your funds caused. Unfortunately we are required to investigate certain transactions but we would more than happy to take a look at the status of the hold with our Risk Department and also look at your account to see what can be done to try to prevent a hold from occuring again in the future (it could possibly be that we can request to raise your processing parameter amount). Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                          Arnold Chung

                                                                                                                                                                                                          I’ve been calling to cancel my contract for over 10 days now. Everytime i called i waited over an hour and still never got to speak to anyone from this company. Also, said that they will call back if i leave my number. I left my number twice and never got a call back. I wanted to cancel my contract in November, but they said I had to call in May which my contract ends. Now, I cant get a hold of them…..

                                                                                                                                                                                                          1

                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                                                                            Hi Arnold. We recently saw your post and would like to address your concerns regarding your account cancellation and apologize for the hold time. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                              Brian Marshall.

                                                                                                                                                                                                              This is by far the worst company to ever have to work with and here are some reasons 1. They only use 1 emv high speed terminal the vx520 that only can be used from the one they sell you 2. The people that build the files are not effective3. There phone system is just as incompetent as the company try calling you’ll see4. Even if you use there terminal it will take them days to figure out how to program them the deployment and file build team must have been hired from a crew that has been fired from radio shack.5. No one really cares how long you wait I would be embarrassed to be associated with world pay in any way if you want to save a few years of life stay clear no run!!!!

                                                                                                                                                                                                              1

                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                                                                Hi Brian. We recently saw your post and would like to address your concerns regarding your account. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                  Nathan

                                                                                                                                                                                                                  WorldPay has been a disaster for us from inception. The salesman who signed us up misled us on the fees and the level of support we could expect from him and WorldPay. Every attempt we made to update our account details (business contact info, new bank account, etc) were not processed. Unknown amount limits were placed on our account, limiting the high dollar transactions we routinely processed. After dealing with inept service, we decided to terminate our agreement early. Paying the termination fee was worth it. If you own a business: do not work with WorldPay.

                                                                                                                                                                                                                  1

                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                    Denise

                                                                                                                                                                                                                    DON’T SIGN WITH WORLDPAY! Our experience with this most devious company has been a nightmare. They lied about their fees, The “free Terminal” as well getting right back to us with a copy of our contract. When we finally did get our copy, after harassing our sales person repeatedly, it was eight months later. The original contract I remember signing had three pages with my signature and initials. The copy we got eight months later had four pages, the last of which stated that we had to have $5000.00 in sales during the first full month of service, had no signature and had never been seen by anyone at our gallery. Needless to say they took $499.00 out of our account about six weeks after we signed up.
                                                                                                                                                                                                                    To add additional insult, we had a larger than usual sale a couple of weeks ago and they are holding the money for six months even though the customer contacted his credit card company to verify the sale, and a copy of the invoice was faxed to Worldpay. This same customer is an art collector and has made large purchases in the past. Also the customer has the art in his possession and the artists have no income. But none of this matters to this vile company. I read all of the comments above and see that many of the complaints are similar to ours. If you are a small company do not sign up with Worldpay!

                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                      Worldpay US, Inc.

                                                                                                                                                                                                                      Hi Denise. We recently saw your post and would like to address your concerns. We would be happy to take a look into all of your issues, specifically your addendum for the terminal. If it is not signed then we would owe you a refund. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. If you are also able to scan and email the contract copy that you have please feel free to go ahead and do that as well. If not we can provide you with a fax number when we reach out to you.

                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                        Worlpay US, Inc.

                                                                                                                                                                                                                        Hi David. We are currently assisting with this complaint based off what was written on another blog. Someone will be reaching out to you shortly if they have not already done so with the findings of our investigation. Thank you for your patience

                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                          David Chzaszcz

                                                                                                                                                                                                                          My small business (1 person coffee cafe) signed a Merchant Services Processing contract with WorldPay (division of Citizens Bank) in June of 2014. The Sales person showed and documented in the sales material that I would only be occurring fees of ($22.49) along with my small percentage on each Credit or Debit transaction. A the next month I was hit with multiple undisclosed transaction fees of over $80.00, making my monthly fixed fees over $100 per month, with my actual variable individual Merchant Processing transaction fees being about $70, (total monthly fees now at $180.00 per month average) In December of 2014, I was hit with an undisclosed $129.00 annual fee, and now in January 2015, another additional $4.95 a month. Fixed fees are now 66% of total cost, but the sales agent for WorldPay, documented them as approximately less than 20%. Additionally, WorldPay never returned a copy of the contract despite a number of requests. In February a contract was finally returned to me showing only my signature, no signatures from WorldPay, including the sales agent, and all initialed pages were not my initials, forged and not the correct initials.Another fact the Sales Agent did not disclose is that there is a fixed $0.22 fee for each swipe in addition to the variable percentage.Despite several documented conversations with WorldPay Customer Service, only $50.00 was refunded a few weeks ago, but no World Pay Senior Management resolution calls from WorldPay were ever received despite consistent promises that management would call to help resolve.Another point, WorldPay uses my merchant account to pay each 3rd party vendor they employ on the routine processing and each subpartner (31 in my case), so they get the $0.22 for each one each month, plus the percent of the transaction. REAL DOUBLE DIPPING HERE!!!!!!Last, WorldPay will not return information on how to terminate the contract early, despite the contract warning if not terminated early properly, additional fees will be levied against my small one person business.From doing some competitive analysis, I am finding WorldPay is overcharging my small one person cafe over $1000.00 annually, and they are not providing documentation to help me cut my losses properly.DO NOT EVEN CONSIDER USING WorldPay FOR MERCHANT SERVICES, YOU WILL PAY 4 TO 5 TIMES WHAT THEY QUOTE YOU.

                                                                                                                                                                                                                          1

                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                                                                                            Hi David. We are currently assisting with this complaint based off what was written on another blog. Someone will be reaching out to you shortly if they have not already done so with the findings of our investigation. Thank you for your patience

                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                              Alex

                                                                                                                                                                                                                              STAY AWAY I got a call in January about my enquiry, Im talking to a guy and I said I will get back to him he said they is no harm in getting it started if you give me your details then once you are ready to send your ID in and sign the direct debit mandate form, okay so I give him my details phone calls ends. I get the emails. We can’t procced without you signing the direct debit mandate form, we can’t procced without you sending your ID okay just as he said. I decided I’m don’t want to use them so ignore there emails. About 20emails late the emails stop, then I get a card machine through the door, okay then so I turn it on give it a little test the amount being £0.10 the I turn of and don’t use again, a month later £150 has being taken out my account so I contact the bank first as it says debit transaction (which is using a card) never use my card for that much for a company called s/line then I find out this is Worldpay. So I tell me bank to do a charge back as they have taken the money without my conccent. The bank informs me I have to contact them and they can’t do anything. Wait a minute someone has taken my money from my account without me giving them conccent to do so and your telling me they is nothing you can do why? Because the way s/line take the money. its a debit transaction but no debit card was used to make the transaction so a refund can not be issued (by my bank) WTF so it’s not a debit transaction then it’s a direct debit transaction. They have used my sort code and account number to take the money so refund it that way. They carry on to say the same thing. Unreal (natwest once this is sorted im changing my buissness account and no longer want to use you) I also find out natwest works with Worldpay NO WONDER THEY CAN REFUND MY MONEY Long story short. I’ve not signed anything. Not agreed to anything yet they have taken money from me (this is illegal!?) and I call them up and they tell me someone will get back to you in 9 days it’s my money. You can’t take it without me agreeing and signing and I havent. Just because you sent me the card machine that your fault!!

                                                                                                                                                                                                                              1

                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                oakplanet

                                                                                                                                                                                                                                If there is less than 1 star, I would definitely choose ZERO star!!!!!.
                                                                                                                                                                                                                                This is literally the worst company you can ever deal with!! They stole £5500 from our orders as a customer ordered something special make and then changed his mind after bringing it and then he made chargeback (of £1000) and simply worldpay froze £7700 of our sales and said they will release £2000 only of them!!!!!!!!
                                                                                                                                                                                                                                Don’t deal with those guys, real scam and we have bee spending weeks trying to get our money back and giving them all evidence they asked for but simply they ignore us and dont ever get bothered to reply to emails. We are taking them to court
                                                                                                                                                                                                                                BE CAREFUL AND DONT DEAL WITH THEM!!!!!!!! YOU WILL LOSE YOUR MONEY

                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                  Jason Livings

                                                                                                                                                                                                                                  Stay away from this company, its start of well but end in tears.Here is my email to them!I’m sending this email to complain about your service.There are three companies involved Streamline, Cardsave and Worldpay.I have been a customer for a few years with Streamline. July last year I noticed money coming out of my business account from Streamline. I knew this wasn’t right as the account hadn’t been used prior as we had addition to the family. I contacted Streamline and was told the company is now Worldpay. I was told these charges were a monthly subscription charge. I was never informed of this and I asked if I could cancel my membership / contract as of immediate effect. Worldpay said I could but it would cost me £180 for an early cancellation fee. I explained I never signed anything, how on earth could you justified this fee. Worldpay said there is another option we could reduce your monthly fee and you could cancel at the end of the contract. I said do I have another choice, Worldpay said no!. Now when I agreed to use Streamline I was under the impression there would be a small fee around 25 pence and a percentage of 3% per transaction. I never would have signed up for a monthly fee of around £25 per month. I just wanted out and agreed to the reduced monthly figure and said I would call again in December.Around December the 10th I called Worldpay and spoke with a lady whom kindly cancelled my agreement and confirmed there would be no further fees / charges and thanked me for my business. I have recently been charged for annual management fee and non compliance charge and enrolled on annual subscription fee. I contacted Worldpay in January to ask why have I been charged for a service I cancelled back in December. Worldpay said we are only going by instructions from Cardsave. I then contacted Cardsave who said they haven’t requested any money from me and that I wasn’t on their system. They assured me that I have been removed from the system and worldpay would need to do the same.I then contacted Worldpay for another time to find out why I’m being charged for a service that I’m not using. I was told I would be refunded the last amount charged for the account. This has been put back into my account and the direct debit cancelled.I have now received another letter asking for more money and an email from RSC_Debt Management Collections & Recoveries both stating different amounts.I have been stressed over this matter and spent too much time complaining over the phone, I would like someone to please put an end to this nightmare and return all of my money.I would like to know what you intend to do about this complaint.

                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                    Jeannie

                                                                                                                                                                                                                                    My experience with WorldPay has been unfavorable–to say the least. The told me that my contract had a missing page, when I have page 1 of 3, 2 of 3, 3 of 3. They said the information on annual fee and termination fee were on the back side of one of the pages which in their minds did not constitute a separate page! Then they claim any of the fees they want to charge they are entitled to under the “terms and conditions” as a broad umbrella. I would never recommend these folks to a small business. Additionally, they would not review the recorded call from their sales person when I repeated asked her, “no additional fees.” Awful.

                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                      Worldpay US, Inc.

                                                                                                                                                                                                                                      Hi Jeanine. We recently saw your post about your rates and fees and contract and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                        Varese Ferrao

                                                                                                                                                                                                                                        I am a small start up business and am also involved in a trust that renovates properties and rents to people who for one reason or another cannot rent elsewhere. My business got an order from the trust, but as I am in charge for buying from the trust, I used my credit cards to pay for the items, to be refunded by the trust when the work is done. Worldpay after 2 weeks still haven’t credited the money to my business saying that I cannot buy from my own business? Are they suggesting I buy from a competitor-or defraud the tax man by not putting sales through the business? My credit card companies have debited me and I ma liable for the accounts and said there is no problem on their side. My business has to start the work this weekend or the orders will be cancelled, but without my business having funds I cannot buy the balance of the materials needed…………..Gary from the UK transaction team says it’s the credit card banks…they all deny this…..

                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                          Worldpay US, Inc.

                                                                                                                                                                                                                                          Hi Varese. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                            Tiffany

                                                                                                                                                                                                                                            World Pay is by far the worst merchant company I have worked with in the past 15 years. They charge so many fees that even when I canceled and didn’t have any credit card charges on that account that they charged me over $200 in fees. Forget their customer service, every time I try to contact them I have been on hold over an hour. I highly recommend avoiding this company at all costs!!

                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                              Michelle Rhoades

                                                                                                                                                                                                                                              I overlooked the fact that I was getting charged the $14.95 and was satisfied with World Pay. I am very upset with there merchant support. I am dealing with a charge back dispute and World Pay is not helping me resolve this issue. I am very disappointed how this has been handled. If I cannot get a response I will find another processing company. I am sure I will find another since I get 10 phone calls a day from other companies wanting to make an appointment.

                                                                                                                                                                                                                                              1

                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                                                                                                Hi Michelle. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                  Nathan

                                                                                                                                                                                                                                                  Overcharging crooks! Always bringing in new charges for new reasons that don’t make sense. Say you have to verify your credit card machine or pay a monthly fee. They send you a link that doesn’t work to verify. Even when you do get through the right link, they say you didn’t fill it out right. They will nickel and dime you to death! They love to keep charging you after your account is closed. I don’t reccomend them to anyone!!

                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                    Worldpay US, Inc.

                                                                                                                                                                                                                                                    Hi Nathan. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                      Trish Stumpf

                                                                                                                                                                                                                                                      I had issues within 2 months after switching over to WorldPay. I’ve experienced everything that you’ve each stated. I was never told about a contract, nor early termination fees. They give you the whole “you’re paying too much with your current merchant services, we can save you hundreds to thousands of dollars” I was promised better rates, w/ little fees. I was looking over my paperwork prior to signing on WorldPay, there was a few monthly charges, and one called WorldPay Advantage $14.95, when I asked what it was, I was told it was for my supplies, WELL… I disclosed ALL the perks with my current Co., WorldPay came back w/ we will give you all that AND better rates. One of those perks, was I’d receive free rolls of terminal paper, which at the time, I’d currently been receiving from my other Co. I was told it would be removed. 2 months go by and I was unable to access my account after countless attempts, I end up calling and customer service had to log me in. Enter the first problem, They had been charging me for that WorldPay Advantage…. I think OK, FINE it’s for unlimited products and although I don’t require that many paper rolls a month, it might benefit me. Then in due time, I call to order paper rolls, and I was given an ridiculous amount I had to pay PLUS shipping?!!! Oh hell no, I demanded to speak to a supervisor, she infact removed the WorldPay Advantage. (I could buy my paper rolls cheaper at my local supply house) That issue seemed to be resolved, then my next statement, I noticed after removing the WPA, they added another monthly charge for $7, AND a $60 AND $49.99 for a failing of Compliance and some so called Yearly fee for the handling of my account. I’m really starting to feel like a victim at this point. I called again to address these inquiries, I was told the $7 monthly fee couldn’t be removed BECAUSE since I wasn’t paying for the WPA program, they had to charge me something. ARE YOU KIDDING ME? And of course, I was stuck paying the $49.99 regardless.
                                                                                                                                                                                                                                                      I’m furious, but thought ok, they reversed the $60 because they clearly didn’t inform me about updating my account yearly, the one thing that confused me about all that was, I’d only been with them for about 5 months and there was no need to update anything because NOTHING changes. I rode it out for another year, through all the fee increases and them not negotiating those increased fees on top of all those little added monthly charges and what not. Then that $49.99 went to $99.99, I went through the roof. I called to terminate my account at which point I’m told, that my contract isn’t up until July 2014, WAIT WHAT, CONTRACT? Well apparently I’m stuck til then, and still desire to assist me, or encouraging me to even want to stay.
                                                                                                                                                                                                                                                      Here we are now in November because in all honesty, it’s a pain have to switch things over and then you fear you’re going to endure the same horrific battles all over again with another Co. It again comes down to that uncertainty of that monthly statement, and never knowing what additional costs you’re going to be paying. That WorldPay Advantage reared its ugly head AGAIN! I was charged that $14.95 in addition to 3 other charges. I called for an explanation, got NOTHING. I said, fine, I’m done, CLOSE MY ACCOUNT NOW.
                                                                                                                                                                                                                                                      I get transferred to another customer service agent and they had the nerve to ask me why? I listed them one by one, and then I was asked if I’d tried negotiating with the Co, I said yes and they weren’t interested. I proceeded to tell her, I was paying nearly triple than what I was paying with my prior Co. I was financially unable to continue paying these amounts. She then says, well, I’m sorry to hear that but now you’ll have to pay a termination fee. I replied, Uh NO, that is not true, she closes with, you’re in contract until June 2015. I’m livid, because as I stated earlier, it was to be June 2014 and even that was news to me. That conversation left a bad taste in my mouth, so I thought I’d shoot the sales manager that signed me an email. I sent him copies of statements, showing him what they have been doing. He said he’d look into it immediately, and one issue I addressed regarding the WPA program, he said the Co. told him that WorldPay took it upon themselves to sign up ALL their customers, customers were supposed to get emails altering them and if they chose to cancel, they would have to follow the guidelines to do so. First off, I never got any email, Second, you already knew I never had any use for this program because we’ve already went round and round about it, Third, and MOST IMPORTANTLY, what you just did is highly illegal, especially in my State of Wa. You CANNOT, sign anyone up for anything without their knowledge, authorization or signature. Because of the lack of respect and consideration that I’ve received and due to the unethical bad business that I’ve endured, I have had no choice but to turn it all over to my attorney. I am truly sorry to each of you that have had such horrific experience and
                                                                                                                                                                                                                                                      I’m suggesting we set in motion a Class Action Lawsuit
                                                                                                                                                                                                                                                      Trish

                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                        Worldpay US, Inc.

                                                                                                                                                                                                                                                        Hi Trish. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                          charles cook

                                                                                                                                                                                                                                                          This company is the worst! This year they slipped in a discount club membership that you paid for and notified us by email. The opt out link did not work – it took many phone calls and lots for time to opt out of something I never signed up for.The customer service is a crap shoot – most have a terrible attitude and speak to you horribly. I never get my questions fully answered -you just go around and around. I have been nicked and dimed and dread looking at my statement. You will never get a answer if you question. They said I had an outstanding charge floating for 9 days – there was no way – we batch out every night. I suggest you run away.

                                                                                                                                                                                                                                                          1

                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                                                                                                                            Hi Charles. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                              Roger Hall

                                                                                                                                                                                                                                                              THIS COMPANY ARE A BUNCH OF THIEVES! They will continue charging you for a year or MORE AS THEY HAVE DONE TO ME!!!!! Avoid this company at all costs!!!!!!!!!!

                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                                                                                                                Hi Roger. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further. We apologize for any inconvenience.

                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                  Worldpay US, Inc.

                                                                                                                                                                                                                                                                  Hi David. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                    David Saylor

                                                                                                                                                                                                                                                                    I am a retired Veterinarian who used WorldPay as a credit card processor. I retired in April,2014 and called to cancel my WorldPay account . I was told the cancellation fee was $195.00 . The women I spoke with said to call back in 1 month and the cancellation fee would be $95.00. Since I turned 72 years of age I forgot and noted the fact WorldPay continued to charge me monthly on my bank account .WorldPay has clipped my bank account for more than $500.00 since I closed the Veterinary Clinic. This has been a NIGHTMARE TO STRAIGHTEN OUT AND AVOID DIANE IN BUSINESS REVIEW BY ALL MEANS. Dr. David Saylor

                                                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                      Worldpay US, Inc.

                                                                                                                                                                                                                                                                      Hi Christine. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                        Christine

                                                                                                                                                                                                                                                                        My story is very similar to many of the above negative reviews…I recently changed POS systems from Retail Pro to ShopKeep. I had been with RBS Lynk before it was acquired by WorldPay for the first 7 years of my business. I never was given any details about my contract obligations when I was registered as a merchant with them by a Retail Pro agent back in 2007. WorldPay had been charging me a lot more during the past 3 years of my business so when I changed to the new POS I went with Payment Revolution (a partner of First Data), who charges a lot less for processing payments. There is no contract with them and no early termination fee. There are no PCI Compliance hoops to jump through or fees to pay with Payment Revolution. Their customer service is excellent and professional.I digress… When I called WorldPay to deactivate my account back in January 2014, I was given the run around by the customer service rep who told me I would have to pay a $495 early termination fee. I told her I would absolutely not pay them that when I had been paying them $90 in admin fees and PCI Compliance fees every month before any actual processing fees. I told her that these fees were excessive and unnecessary. She continued to give me scripted and impersonal responses, having no sympathy whatsoever. I told her that I would not deactivate until the renewal period in order to avoid the fee. The next month I called back and spoke to yet another rep and got the same run around. At that point I went to my bank and deauthorized Worldpay’s ACH rights to my business accounts. My annual renewal period, I was told, was in July. So, prior to making the call to deactivate as planned I got a ACH notice that they had tried to charge my account for the early termination fee. When I called into Worldpay the rep told me that my account had been deactivated prior to the renewal period. How convenient for them! She then told me that I would receive a collection bill in the mail soon. I will deal with them and settle the amount for much less than the full charges for sure.To conclude my story, here’s my perspective… This company rips off merchants and they don’t even have to. They think they can get away with over charging merchants who don’t know any better and don’t have an honest merchant services rep who can protect them from this kind of extortion. Yes, this is extortion at its worst. They literally have a whole list of different fees that they add to merchant invoices that they will not take off when you call in to complain about them and ask for their purpose. I think that other X-WorldPay merchants need to file a class action law suit against them to let them know that this is just down right wrong. I own a small business and every penny is important. I think no matter how large a business gets, the payment processing costs should stay as low as possible. Beware of WorldPay, they are way overcharging companies. Don’t be one of their victims!

                                                                                                                                                                                                                                                                        1

                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                          Eric

                                                                                                                                                                                                                                                                          I do not do business with World Pay, nor do I own or operate a company. I work with a competitor. The purpose of this post is to disclose something I’ve noticed when I come across a WorldPay statement. Regulated Visa Debit, whether card is present or keyed is 0.05% and $0.21 across the board. Period. WorldPay however states the Interchange ranges from 0.07% – 0.09% on their statements. This practice does NOT protect the consumer as whatever markups they are pitched are not “true cost” to the merchant. Sure you can think your account is Interchange Plus 0.15% and $0.10, when in reality it’s not.

                                                                                                                                                                                                                                                                          1

                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                            Worldpay US, Inc.

                                                                                                                                                                                                                                                                            Hi Stuart. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                              Stuart Gold

                                                                                                                                                                                                                                                                              So many things wrong with this company. Their website and reporting functions are out of the dark ages. They keep a reserve of cash against chargebacks and when you terminate the service they won’t give it back without a fight. Their customer service is awful, unresponsive and dismissive to the point of being rude.There are so many better alternatives – you should not use this service!

                                                                                                                                                                                                                                                                              1

                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                Worldpay US, Inc.

                                                                                                                                                                                                                                                                                Hi Ron. We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.impact@worldpay.us and we will reach out to you to discuss further.

                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                  Ron Headlee

                                                                                                                                                                                                                                                                                  Ripoff!!!! No other words for them. Had a 3 year agreement where as rates were to remain the same. Even have a letter from their employee stating if anything changes as per conversation, contract or letters, we may cancel without any charges. They sent me a 2 page contract with my initials at bottom of contract pages. After i started complaining about raising and adding rates they informed they could do this as per contract….(pages 3-10) Bull… I never received this contract as they state and I initialed all pages of contract I received. Now they have a collection company harassing me, who also cant read or understand plain english. Original charges was $410 and offered $240 to clear. So stay away from these guys…. Ripoff!!!!!

                                                                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                    Kenny McGee

                                                                                                                                                                                                                                                                                    Does nobody else think that companies like Streamline, Worlpay etc, should have some sort of duty of care to the retailers? We were hit with £22+ in charge backs in one month which seem to be entirely our responsibility. In our case there were a number of companies approaching us via our website who all placed orders and paid with CC. Our administrator thought nothing of it as it was much like normal business. If a card was declined the customer had a logical reason and offered another card. Again this in itself was not unusual as we often deal with small companies that need to juggle money. When the charge backs came in it totalled over £22K and Streamline refused any responsibility. Upon investigation it was apparent that CVC’s, names and addresses did not match. I think it was careless of Streamline to allow transactions like this to go through as they were obviously bogus. Admittedly our administrator should also have been more vigilant but come on Streamline get a grip of this. Just because you have covered your ass, please have a thought for your Customer!

                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                      JonnyT

                                                                                                                                                                                                                                                                                      I regret the day I signed up with this F-rated company. They promised the world and their published rates were lower than Merchant Warehouse. The cell phone reader was not compatible with an Iphone 5 at first, then they decided to triple the monthly minimum charges which violated the entire promise. I cancelled them and they wanted a huge termination fee. I hollered to no avail. Worse, I keep a low balance so I ended up with two OD charges with Citizens. They did go back to the original terms, but now I have to count the days until I am outta there. They are a horrifically bad reflection on Citizen’s Bank – a shame, since my banker there is as good as they get.

                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                        WorldPay US, Inc.

                                                                                                                                                                                                                                                                                        We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.Impact@worldpay.us and we will reach out to you to discuss further

                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                          Jeremy M

                                                                                                                                                                                                                                                                                          We have been WorldPay customers since our company’s inception in 2008. I signed a three year agreement initially and bought my credit card processing machine through them. They raised my percentage rate without informing me (to extremely high rates). I neglected to notice this for some time. I called to complain this October, and they “lowered my rates to the lowest possible”. I then compared rates with other options, with theirs still being incredibly high. I opted to change companies. I made a call to cancel my service and was informed that I would have to pay $495 to “cancel my service”. They offered to lower my rates again. I said that they said that they were as low as possible per their customer service. They said that they could in fact go lower. Shame on me for not keeping track of them earlier. I lost a lot more than $495 through those rates. They made an ACH withdrawal of the $495 without my permission and after I specifically said that I do not authorize them to take the funds. I asked to speak with a manager. She called me on a secondary number I asked not to be used and then was not available for two weeks. I called over five times trying to reach her. She finally told me that the contract was automatically renewing every year after the initial three year contract and that there was nothing she could do. I noted that this was never explained to me and that I had not signed any extension agreement. I do not have any records of notification through mail or e-mail that this was occurring. This experience has been one of the worst that I can remember in customer care and business dealings. I would advise anyone to stay clear of WorldPay and all of its services.

                                                                                                                                                                                                                                                                                          1

                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                            Leon Scholtz

                                                                                                                                                                                                                                                                                            What a useless, incompetent and all round moronic company. They have done nothing but decieve and mess me around for 2 months costing me not tens, but hundreds of thousands of dollars worth of business. I have lost clients and suppliers because of the un profesional manner of which this company do day to day business. Phoning the UK customer service is absolutely pointless, after having to wait for someone from their tea$ to phone you back with a simple querry… You eventually have to phone back and keep leaving messages 5 to 6 times a day and when you finally get through to some sorry excuse of a supposed “manager”, yuou find out that the person who is supposed to be dealing with your account has not just lied and descieved you just for you to sign a contract, but has also gone on holiday for 2 weeks.

                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                              Zane

                                                                                                                                                                                                                                                                                              I sold my business recently and called to cancel my service. They cancelled the service and charged my bank account $495. Upon inquiry, they said that I have signed a contract that says that I will be charged termination fee of $495 if I cancel within 3 years.

                                                                                                                                                                                                                                                                                              I don’t remember signing any contract and was never made aware of this termination fee when I signed up for service. I asked for a proof of contract and they emailed me a copy. It had my name and signature which I never signed. The signature wasn’t mine and the writing wasn’t mine either. They said I should contact an attorney if I have an issue with this.

                                                                                                                                                                                                                                                                                              I can’t believe that companies like this continue to exist in USA.

                                                                                                                                                                                                                                                                                              Please be aware that they also charged me hefty monthly fee + PCI compliance Fee + Annual Fee + Transaction Fee + Settlement Fee + other fees.

                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                Millie

                                                                                                                                                                                                                                                                                                Reading these reviews makes me a little more relived that my parents are not the only ones having problems with WorldPay. My mother called to end services with them, they said there was a $195 termination fee. When she called to get additional information she was told she need to send a letter 90 days in advance saying she was ending her services. Not only that, but the representative she was talking to would not forward the call to anyone else.
                                                                                                                                                                                                                                                                                                She also told me the representative failed to mention any of this!

                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                  james

                                                                                                                                                                                                                                                                                                  I disagree. I am a former employee of WorldPay and the termination fees and conditions are plainly stated in the terms and conditions. 295 first yr 195 second yr and 95 third year which is very friendly terms. Also I never witnessed any accounts i wrote being severely raised. most complaints are from people that dont understand how the industry works. Just like other products increase in price so does a processors costs as well.

                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                    Tom DeSimone

                                                                                                                                                                                                                                                                                                    Hi James,
                                                                                                                                                                                                                                                                                                    I happen to agree that WorldPay’s termination fee schedule is better than the industry standard. I also agree that these numbers do appear in the terms and conditions, and that merchants should absolutely read these terms before signing. But at the same time, salespeople need to take some responsibility for the verbal disclosure of terms that merchants commonly complain about, namely auto-renewals and termination fees, but also things like reserve accounts, incidental fees, and rate increases. At the end of the day the sales rep doesn’t have any legal responsibility to make sure that merchants are aware of terms aside from providing the terms and conditions and getting it signed, true, but to say that “most complaints are from people that don’t understand how the industry works” really misses the point. If this is the case, then sales reps can easily avoid complaints by explaining “how the industry works” to clients, as well as the finer points of their merchant agreement. You know as well as I do that some salespeople will sweep unattractive info under the rug as best they can. (Not an assessment of WorldPay, but just the industry in general. The rep I spoke with at WorldPay was actually quite helpful.)

                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                      John Ward

                                                                                                                                                                                                                                                                                                      Call you cell phone company and ask to cancel their contract – guess what you get – an early termination fee.

                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                        Amad Ebrahimi

                                                                                                                                                                                                                                                                                                        John, just because the major cell carriers tag people with early termination fees, doesn’t make it ok for a processor to do the same…in our opinion. There are plenty of processors (and cell phone carriers) out there that don’t charge an early termination fee, and those are the companies most customers are flocking to.

                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                          James

                                                                                                                                                                                                                                                                                                          That may be true, but if you knowingly sign an agreement with a term fee then why are you shocked when they bill you for it when you cancel early?There are not any cell phone carriers that don’t charge an etf unless it’s prepaid or you pay full price for the phone which can be as high as $650.00 I worked in cellular for 12 years. Also, if there is an issue don’t let it linger. Talk to your rep, customer service, or ask for a supervisor. Most companies will work with you instead of just losing you as a customer.

                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                            Janice Kuhlman

                                                                                                                                                                                                                                                                                                            I have been with WorldPay for a little over a year now. They recently jacked my rates up to almost double what they were. I called them to ask about reducing the rates and was told they couldn’t do any better. So I went back to the company I had before them. Sent them a cancellation notice and then opened a new checking account. They sent me a bill for my last months fees and I paid it. I was told they could not go into my new account as they didn’t have authorization to do this. So I used my new account to pay my final fees. I was being honest when I paid them their last months fee. They sent me a past due bill for the final fees so I called them. They said they never received my cancellation notice so we canceled it over the phone. Now they charged my new account with an early termination fee even though they do not have permission to go into this account. This is fraud! I am in the process of fighting this but they put the transaction through as a corporate withdraw so my bank is having issues with this. I was also promised $150 to $400 back after signing up varying by my first months volume. I never received this either. After my first months bill I was also charged $14.99 a month for PCI compliance when I was told there would be no charge for this if I did the online compliance checks. WATCH OUT FOR THESE PEOPLE!!! They are bad to deal with!!! I should have stiffed them for my final months fees and then I wouldn’t be in this predicament.

                                                                                                                                                                                                                                                                                                            1

                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                              Patty M

                                                                                                                                                                                                                                                                                                              Sure, they don’t charge a fee for deactivation if, like me, you’ve been with them for over 6 years,but what they do is tell you that your conversation (recorded) to deactivate was not intelligible because the volume was too high, even though they never said they couldn’t understand us on the phone. Today I was charged $125, for a supposedly closed account and they’re saying it’s because they couldn’nt reach me by phone to reauthorize the deactivation, even though they have my phone number, email, address and bank phone number. Can’t rob you anymore one way, just grope to a lower level. You’re welcome RBS Worldpay for the $60,000 you made on me in transaction fees.

                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                Erin Alexander

                                                                                                                                                                                                                                                                                                                I was not very happy with the customer service at all. The representatives were quite rude and there were lengthy hold times on the phone. Also, when I explained that I did not need their services anymore because the services were duplicated and better with PayPal, they charged my bank $195.00. I would not recommend doing business with WorldPay.

                                                                                                                                                                                                                                                                                                                1

                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                  John Ward

                                                                                                                                                                                                                                                                                                                  call your cell phone and ask to cancel their service – guess what you get – an early termination fee…

                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                    Nick M

                                                                                                                                                                                                                                                                                                                    I arrived on this page because I was investigating changing over from WorldPay in the UK to WorldPay US.My nightmare began the day I started using WP. First it took a year to get up and running. I stuck with it only because of one very good individual within the company. We are in the education market providing a subscription service to teachers and schools. What has finished it for me after a process or repeated billing of charges and a whole bunch of other issues, was finding that subscribers in the US were having their cards rejected after they had been accepted on several prior monthly occasions. This is continuing after 2 months and I am loosing customers faster than I get them. I have brought this to their attention, and after having them agree that this is highly unusual, they have still not found a solution. AS I mentioned they are some great individuals within the company, but they cannot change the absolutely antiquated system they provide. For me Paypal used to be the bottom of the barrel, but no more. Now we offer Paypal as a payment option and what they provide makes WP look like something out of the stone age.I suspect that WP has become this way because they are owned by a bunch of Private Equity investors that have little or no idea – or really care – as to the desparately poor operation they are running. One last issue. If you want to use WP, then be prepared for regular Auditing of their monthly Invoices they provide. It is essential.From what I have read here it seems that changing over to WP US is not a reliable option. I wish I could say better, but the best advice I can offer anyone is STAY AWAY unless you have a fetish for pulling your hair out

                                                                                                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                      akshay

                                                                                                                                                                                                                                                                                                                      Thief, liars, looting the innocent are some of the first things that comes to my mind when i think about RBS-worldpay.they did not accept my credit card because they knew i could chargeback.they charged me $500 from my bank as application fees and then did not approve my application.when i wrote about the refund, they did not reply for 15 days.then i called them up and raised a ticket, then i received a mail asking for my bank details that they already had…then i sent a dozen mails in the next 2 weeks but no response… and then finally they replied that “worldpay has made the transfer to my account”.i haven’t recieved the funds yet, so i asked them for a proof of transfer and that was 10 days ago, the reply was “we are investigating the issue”.I am still waiting.I am amazed how easily these banks are committing fraud with customers and there is no one to monitor this or stop this.I am pissed off with the system.So here is a $500 tip – Boycott RBS-worldpay

                                                                                                                                                                                                                                                                                                                      1

                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                        N Harmon

                                                                                                                                                                                                                                                                                                                        WORLD PAY (RBS WORLD PAY) They make you rent a terminal for credit card processing at $30+ per month. The terminal could be bought for under $150.00
                                                                                                                                                                                                                                                                                                                        I tried to cancel service and they said I had to wait until November. I could buy out the lease for $275.00 I called in November and they said I needed to give a 90 day notice and it was too late for that because the termination window would expire.
                                                                                                                                                                                                                                                                                                                        They then said since I called in June that they would count that and close the account. After 3 months they are charging me still. I called and they denied that I cancelled and now they want $495.00 to cancel. They have already charged my over $933.00 and I have not used them for any processing.

                                                                                                                                                                                                                                                                                                                        Please there are many merchant services vendors.. avoid this one….

                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                          Karen Ford

                                                                                                                                                                                                                                                                                                                          We have used this company for a while now and they have been great. The Sales rep was very helpful. He went over all the fees with use when we signed up and they have been just like he said they would be. He came and installed our equipment and trained us how to use it. We have sent him other business and we have been paid for referring them to him. I have actually had months where I processed for free with Worldpay. The only time we have had any questions we call customer support and they were answered promptly. I highly recommend Worldpay and would not do business with anybody else.

                                                                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                            Patty M

                                                                                                                                                                                                                                                                                                                            I felt the same way too, after making them over $60,000 in transaction fees. Wait til you try to cancel, your bank account will suffer and they’ll give you one lame excuse after another as to why they have to keep charging you. Your welcome Worldpay, it was great, for awhile!

                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                              Jeff Licks

                                                                                                                                                                                                                                                                                                                              Patty, sorry, you didn’t make WorldPay over $60K. The Card Issuer (Bank) probably made $45K, Associations $10K and WorldPay $5K. They make only a sliver of the transaction fee

                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                Josh

                                                                                                                                                                                                                                                                                                                                STAY AWAY FROM THIS COMPANY!I own a couple of coffee houses. We switched to Worldpay because we had a lot of left over gift cards from a previous location. We have had nothing but headaches from the very beginning. First off, it took them over a month to get the gift cards sorted out. We had to talk to multiple representatives who all gave us a different answer. That is a minor issue compared to most though. Second, if you want your funds available the next day, don’t EVER expect that to be the case. It will always be the day after. You also won’t receive deposits on Saturdays or Tuesdays. If there is a holiday (Thanksgiving in particular), you won’t see your funds until the following Monday. They have cost me hundreds of dollars in overdraft charges because of these practices. Third, be VERY aware of their hidden fees. They will quote you .10 processing fee plus interchange. After looking at our bill, we found many instances where we were charged .22/transaction, plus a dial fee. If you are using gift cards, you better make sure your patrons are using those gift cards. Worldpay charges a gift card dormancy fee. Last month alone, that fee was $19. On to their customer service. If you feel like talking to Worldpay, and happen to run across [edited: name removed], turn around and run the other way! He may sound like he knows a lot of info, but his favorite phrase is, “Let me pass this on to my manager, and have him call you.” I have heard this multiple times, and have never heard from a manager. He has also put me on hold, come back to tell me that he has another call, and needs to go. He told me he would call me back later that day. I called back that day, then two weeks later after not hearing anything. Think you are going to talk this company into cancelling their early termination fees because of bad practices? Think again. Upon calling to discuss this, they looked at my account and proceeded to tell me that, “it looks like all of your phone calls have been resolved.” FAR FROM IT! The manager then told me that they were doing nothing wrong. When I asked her about the quoted .10/transaction, and being charged more than that, she told me that she wasn’t able to tell me anything about my quote. Please please please reconsider using this company. They aren’t what they were when they were RBSLynk. This company is snowballing. Don’t get on board!

                                                                                                                                                                                                                                                                                                                                1

                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                  Patty M

                                                                                                                                                                                                                                                                                                                                  Well written complaint and I hope people read this before believing everything Worldpay’s smooth talking, easy going sales reps say. I notice there’s no cheesy rep responding to you.

                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                    Jeff Licks

                                                                                                                                                                                                                                                                                                                                    Hey Josh, very few processors can offer next day funding. In fact the day after that you said is actually pretty good. If your processor is part of a bank (BofA) than yes. If you process with ChasePaymentech and your bank is Bank of Idaho, aint gonna hapen next day (unless you pay a wire fee).

                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                      Kort

                                                                                                                                                                                                                                                                                                                                      Worldpay has next day funding for any bank if you settle by 7:30 PM. Friday’s Saturday’s and Sunday’s sales are deposited on Monday between 10:30 AM and 3:00 PM. If you bank with either Citizens Bank on the East Coast or Charter One in the OHIO area (I think) you can settle up to 3 AM and get the same 10 AM – 3 PM deposits. I found out that “next days”, in the processing and banking world, are “business days”. Banks and the Federal Reserve don’t function on weekends and national holidays. In a processor’s defence, once they release funds it’s up to the FED and the banks to reconcile deposits.

                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                        Kort

                                                                                                                                                                                                                                                                                                                                        Those $.10, $.15 and $.20 are not Worldpay (processor fees) they the “wholesale” Interchange per transactions fees charged by Visa and MasterCard depending upon the type of card used for payment.
                                                                                                                                                                                                                                                                                                                                        Debit cards usually are assessed a $.20 per transaction fee while credit cards are assessed between $.10 and $.15. There are also pennies fees assessed by Visa and MasterCard so it looks like a processor is nickle and dimeing a merchant where it is actually the card issuer that is doing that.

                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                          William Lorca

                                                                                                                                                                                                                                                                                                                                          I was trying to get the early termination fee waived but it was a no go. Maybe since they lowered it to a tiered ETF system, they are reluctant to drop it altogether.

                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                            Wil

                                                                                                                                                                                                                                                                                                                                            Hi, I am looking into getting set up with an merchant account for my online store. do you think that Worldpay is a good match. Also would I need to get another company as well, I know some other compaines you have to get something like Authrize.net or so. thanks for the help

                                                                                                                                                                                                                                                                                                                                            5

                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                              Amad E.

                                                                                                                                                                                                                                                                                                                                              Wil,

                                                                                                                                                                                                                                                                                                                                              It would all depend on what kind of business you are, and what type of processing you’re looking for. You can contact me directly if you like. I’ll be happy to help you out.

                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                              Leave a Reply

                                                                                                                                                                                                                                                                                                                                              Your email address will not be published. Required fields are marked *

                                                                                                                                                                                                                                                                                                                                              Your Review

                                                                                                                                                                                                                                                                                                                                              Comment moderation is enabled. Your comment may take some time to appear.
                                                                                                                                                                                                                                                                                                                                              Please read the "User Review and Comment Policy" before posting.

                                                                                                                                                                                                                                                                                                                                              Share