Bank Of America Merchant Services Review

84 Comments

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Doug April 7, 2022 at 10:32 am

Organization Name: Wyndham Garden

Remarkably incompetent at an institutional level. I would not recommend BOA Merchant Services to anyone.

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Fred March 19, 2021 at 9:08 am

Yep I do not like they stupid system

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Esther W September 21, 2019 at 4:24 pm

Organization Name: Relational Repair

Thank you for your comprehensive review of BAMS, it lines up with my experience as a sole practitioner in my small business. I have had business accounts with BoA and using BAMS for 4+ years now. For the most part it has worked to process cc payments well, but I have been frustrated with not having a Clover Go device that works with my phone (and hence paying higher rates this whole time and not appreciating the hard upsell to Clover Flex which I don’t need.), and also just all the other monthly charges that keep adding up. I am finally looking into switching banks and merchant processors, and reading your review is giving me courage to do it finally, armed with information that my frustrating experiencing is valid!

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Iryna December 18, 2018 at 7:26 am

Organization Name: villa azure

it is not possible to describe it. never! Never use this service and this bank, it’s thieves and crooks. A year ago, I started to work with this service, after 6 days they froze (closed) my account and all the money that I earned. It’s been a year since they did not give me my money and nobody can tell me why.

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Lucia Craciun August 20, 2018 at 3:20 pm

Organization Name: Dare to Wear

For anyone looking for a merchant account please stay away from Bank Of America Merchant. They make it loos so easy and it might seem fair price for your clover device but believe me they are ripping people off. They will sign you up for a long term contract and you won’t be able to get out of it for a long long time. I closed my store last year and I called BOA Merchant customer service to close my account immediately after I shut down my business. They were unable to cancel my account unless I pay over $500 cancellation fee so now I’m stuck to monthly fees until next year. They should be more supportive of small business as we are the ones who work hard to make the magic happen … but instead they will lure you in and if your business doens’t go according to your plan you will be stuck with long term fees. There are many other companies out there to chose from …. This is my experience and I would like to share with everyone. Please don’t make the same mistake I did.

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Kalpana Bogati July 27, 2018 at 1:53 pm

Organization Name: Deeva Threading

OMG, i came here after i have been victimized by BAMS, they never told me about the contract and termination fee. i thought the machine from first data is $500. they have very poor communication skills. They are big frud. They charge me $1478. at the end when i close my business and try the close the account. I feel like so cheated and the amount goes to collection. then finally i had to pay $1478 after paying the monthly fee of $42 for a year. This so sad that most of the people have kind of same situation.

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Beverly July 10, 2018 at 1:44 pm

Organization Name: MicroAdvantage, Inc.

We’ve had BofA Merchant Services for over a decade and frankly I’m surprised that BofA got as many as three stars in this review. When the reviewer listed “poor customer service” under cons, she was not kidding. Because this bank farms out all its merchant services to other companies, whenever anything goes wrong they point fingers and NOTHING gets done. There is no ownership of their product so they don’t put any initiative into solving any problems. It’s the number one reason we would leave BofA in a heartbeat if we could. We’ve tried at least twice to survey all the various processors but because the bulk of our charges come from large ticket or Tier 3 charges, we’ve been unable to find another company that can handle that.Our only saving grave at this point is the fact that they switched their online processing provider and that company’s technicians are outstanding, both knowledgeable and helpful and it’s simple to get through to somebody. You could call BofA all day and never get through to someone who could or is willing to help you. The only worse company in terms of customer service (or lack thereof) is AT&T.

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raul reveron July 6, 2018 at 10:52 am

Organization Name: Pelham Services Inc

This BOA merchant service has the worst service that i have ever seeing only comprable with trash collection. Our terminal got Hacked and were issue wrong charges, they not only took from my account the amount the was deposit (no complains about that, but they also did charge backs in the same amounts and BOA is charging us huge fees for those transaction and now we do not find a person in the whole organization who can help us to solve the situation. Please advice if anyone has gone thru the same case and how did it get solved.

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amy lop July 5, 2018 at 2:28 pm

Organization Name: helix

Terrible customer service. No support. They charge YOU for fraudulent online services. They do not update you on requirements. They do not respond to requests. They do not monitor your account until it is 100 times over the normal usage with obvious fraudulent charges online.

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Dave October 8, 2018 at 8:32 pm

Hi Amy, When you mention that, “They do not monitor your account until it is 100 times over the normal usage with obvious fraudulent charges online.” Are you talking about chargebacks?

This comment refers to an earlier version of this review and may be outdated.
Deborah May June 26, 2018 at 11:43 am

Organization Name: Life Transitions, LLC

I gave a rating of one star because there is no available rating that is lower . I wish the Bank of America representative would have explained to me that BOA Merchant Services is a separate entity and getting in touch with the right department to resolve an issue is close to impossible. Fortunately, I was able to discontinue my contract before actually activating if after I read these reviews. However, it’s not completely resolved and it’s going into the 5th month. The customer service which I’m lumping all departments (sales, customer service, collections, IT, etc.) are horrible. There is no communication between these entities and you have to start over with your issue each time you are transferred, which in my case has been a minimum of 20 times (not an exaggeration). I did not expect type of behavior from a reputable business (Bank of America) but as I mentioned, they are separate from BOA. A few of the representatives were very helpful and tried to resolve the issue and for them I am grateful. However, overall, I would not recommend Bank of America Merchant services to anyone for their processing needs. I’m still searching and will make sure I read the fine print before proceeding with a merchant services provider.

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Roxana Gonzalez May 1, 2018 at 1:54 pm

Organization Name: Around The Clock Gas Service

Bank of America Merchant has very poor customer service, I was on the phone with them for 3 hours and 32 minutes today, I was transferred 4 times to 4 different departments and nobody seem to find the problem, while having some charge backs they first tell you that the best and fastest way to respond to a dispute is to fax it…. Well did that on two occasions and get denied on both, reason! well because my first fax did not go through completely, when I did re-fax and made sure it was sent the second time because I did notice all the pages did not go through. When I called back because I received a denied letter, they said that it was because they only received partial fax, goes to show they are getting paid as a merchant but do nothing for you because instead of checking the paperwork before sending it to the credit card company, they send what they receive first.. to me they are just big bullies and do not care about their customer’s interest even paying them. I am under contract but as soon as my contract it up, I will be taking my business elsewhere. It is such a shame because I’ve had them for as my bankers for more than 20 years, any recommendations on a better bank?

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Mar Smith March 7, 2018 at 7:49 am

Organization Name: M.S. Auditing & Comsulting

As it was said in the beginning of this this review they say that Bank of American and Bank of American Merchant Services are two different companies. There are not the same. That is important to know. So if you have a loan or bank account with Bank of America it is not with Bank of American Merchant Services. The other thing is that First Data is the company that processes for Bank of America Merchant Services.
I have audited Bank Of America Merchant Services statements and have found that they are padding merchants statement. this is costing merchants a lot of money.

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Shawnia Harris August 19, 2018 at 5:32 am

Organization Name: Resilient Tresses Hair by Nae

What are you doing about it?

This comment refers to an earlier version of this review and may be outdated.