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Lightspeed Restaurant Review

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Lightspeed Restaurant Review

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Date Established
2014
Location
Montreal

Pros

  • Sleek, professional UI
  • Intricate employee management
  • Unique timed events feature
  • Depth of reporting

Cons

  • Offline mode can’t process payments
  • High price point for smaller restaurants

Overview

Lightspeed Restaurant is a cloud-based iPad POS system for restauranteurs. It balances two seeming opposites (and quite well I might add), combining a comparatively complex, feature-rich POS backend with a deceptively simple structure and intuitive interface. Just saying that Lightspeed ticks all the standard boxes would be doing the system a disservice. Lightspeed Restaurant covers the basics, adds a range of custom options, and throws a good dollop of useful side functionality into the mix as well.

It has everything you would expect out of a POS designed for restaurants with some nice added functions like mobile ordering. It doesn’t have the most in-depth inventory or reporting that I’ve seen, but it gets the job done and the product is continually updating for the better.

With all of this extra functionality, you might think that Lightspeed Restaurant would be charging an arm and a leg for their system. When it comes to price though, Lightspeed Restaurant actually trumps many of its competitors. This is surprising given that one of the main complaints about Lightspeed’s other two multi-purpose POS solutions, Retail and OnSite, is their relatively higher price-point. Not so with Restaurant. Lightspeed has aimed the software squarely at small to medium-sized food establishments and has no qualms about letting people know that it is inexpensive compared to other solutions. 

RestaurantRetaileCommerce

Lightspeed Restaurant

Lightspeed Retail

Lightspeed eCommerce

Premium Restaurant POS

Premium Retail POS

eCommerce Integration

Get Started

Get Started

Get Started

$69/month

$99/month

$59/month

14-day free trial

14-day free trial

14-day free trial

No commitment

No commitment

No commitment

No credit card required

No credit card required

No credit card required

The real question for you as a restaurant owner is whether or not you want a POS system that has all the functionality you need, but can go deeper if you want it to. Sounds like it should be a definite yes, doesn’t it? There is an important distinction to make, however: Lightspeed is not an ultra-functional piece of software nor is it an ultra-simple one. If you require really in-depth flexibility, if you want multi-restaurant software to run a big chain, for example, then it’s likely not for you. Equally, if you only want a basic POS system to manage a small operation at the lowest price-point, and don’t want to be bothered with fancy bells and whistles, then you might want to consider some of the cheaper, or even free, options out there.

Anyhow, let’s jump in and take a closer look at Lightspeed Restaurant POS.

Get Started with Lightspeed POS

Pricing

Lightspeed has altered its pricing structure and, on the whole, the changes appear to be positive. There is still a basic plan that you can purchase with the nuts and bolts for $69 a month, which used to be its Small plan. That plan has since been expanded slightly and, if you’re needing more functionality, the company can hook you up with a quote. They also have custom pricing plans for multi-store ventures. There is a 14-day free trial available. The basic plan features:

  • 1 register
  • Up to 2 printers
  • Personalized onboarding
  • 24/7 support
  • Free updates
  • Secure cloud backup
  • Basic reporting

Merchants looking to use more than five registers can take advantage of Lightspeed’s Enterprise plan by scheduling a call and requesting a quote.

Get Started with Lightspeed POS

Cloud-Based Or Locally Installed

All of Lightspeed Restaurant’s software is entirely web and app-based. You are able to access your backend through Lightspeed’s website on any device that is able to connect to the internet. When it comes to using your terminal, you will need to purchase an iPad and install the Lightspeed app. Lightspeed Restaurant also gives you the option to add on a piece of hardware called Lite Server. This nifty piece of equipment allows users to continue using Lightspeed Restaurant in the event of an internet outage and will maintain a local database that continuously backs your data up to the Lightspeed servers. (However, this offline functionality does not include the ability to process credit cards offline.) 

Lightspeed Restaurant Review

Specific Industry

Food retailers—from bar and coffee shop owners to restaurateurs—will be happy to know that Lightspeed Restaurant is more than capable of meeting their needs. 

It goes without saying that this POS is suitable for any restaurant setting, provided it satisfies the criteria outlined in the business-size section below. If you run a bar, you will have the ability to quickly send orders to the bartender, open tabs and split bills, and use a “quick serve” screen for those busy periods. The numerous permission settings (explained in more detail below) might also come in useful. If you own a café, bakery, or food truck you will have all the functionality required to take immediate orders and quickly process card payments. You can also tie in records of raw ingredients to specific products for real-time raw goods tracking (again, explained in more detail below). Finally, takeout and delivery businesses will get access to all of the features listed above plus the ability to take card payments on the road.

Specific Size Of Business

Lightspeed Restaurant appears mostly geared toward small to mid-sized businesses. Though the company offers an unlimited number of registers through the customizable Enterprise program, the presentation of their current pricing model leads me to believe that Lightspeed best operates within the one to five register range, though it can handle more if necessary.

Hardware & Operating System Requirements

The Lightspeed Restaurant app requires iOS 9.3 or later to function and the backend can be accessed through any browser with an Internet connection. It is compatible with iPhones, iPads, and the iPod touch, but it should be noted that using the app on an iPhone or iPod touch will leave you with limited features. I’m told that it is best to use those two devices for clocking in and fast table ordering.

Lightspeed offers a convenient iPad starter kit that features the following:

  • LAN receipt printer
  • Cash drawer
  • Lite Server
  • Lightspeed iPad stand
  • Kitchen printer

You can also purchase all sorts of items, from receipt printers to kitchen buzzers a la carte from the company’s website. For more information about the peripheral hardware brands and models with which Lightspeed Restaurant is compatible, you can visit their website. For pricing information, you will need to get in touch with Lightspeed directly.

Get Started with Lightspeed POS

Ease Of Use

The first thing I was struck by in using Lightspeed Restaurant for the first time was the simplicity of the interface. It’s both visually and practically pleasing. Upon logging into the back office, I was taken to an overview page and asked to add my choice of widgets to my dashboard. (Available widgets include pie charts and graphs with information about revenue, receipts, payment amounts, and daily reports.) I like the fact that you can choose which information you want to see when you first open up your screen and that it is easy to visually digest.

Lightspeed Restaurant Review

From the Dashboard screen, you are able to view several training videos. These videos guide you through all the steps involved in getting your POS system operational as well as describing some of the features intended for occasional use. Along the top of the gray screen, you can select reports, users, products, floors, devices, printers, or payments. In the top right-hand corner of the screen, you will find a picture of a little bot that takes you to your account information. To the right is a button that will lead you to your settings. Finally, a question mark button to the right will take you to the support dashboard. 

Lightspeed Restaurant

The front end of your restaurant requires you and your staff to log in. You will then be taken to your customizable floor plan. At the top of the screen, users will see three buttons: extra, reload, and edit. The extra button pops open to reveal several options: takeout and delivery, reservations, customers, open tabs, open cash drawer, open receipt using ID, and finally, end of day. Once you’ve set up your restaurant and are ready to take an order, waitstaff will select the table they want to help. After they select the number of customers at the table, they are ready to take their order. (See photo below). Your menu can be broken up into different sections (drinks, starters, and mains, for example). You can add discounts from this screen, select meal courses, send your order to the bar printer or the kitchen printer, and also go to the payments screen.

Lightspeed Restaurant POS

Payments can be split in a variety of ways and waitstaff can email or print customer receipts as well.

Lightspeed Restaurant REview

I did find it slightly annoying that any time I wanted to go from the front end of my system to the back end I had to re-login, but that could just be my inherent impatience showing. Requiring users to log in before they have access to the back end is a good thing and can help protect your more sensitive information.

Another plus when it comes to Lightspeed is that there is design consistency amongst the different platforms. The fact that the desktop, iPad, iPod touch, and iPhone interfaces look exactly the same helps alleviate the learning curve enormously. Some have criticized Lightspeed’s approach as “too minimal”, but that’s not a concern to which I give much weight. If you can combine good functionality with a minimal, easy-to-use interface, then I fail to see the problem. 

Get Started with Lightspeed POS

Features

Lightspeed Restaurant features all the basic functions you would expect from a POS, so instead of going on forever about the obvious stuff, I’ll just cover the elements that separate Lightspeed from the pack:

  • Employee Management: You can change the “visibility” of employees, determining whether or not they will appear in your app, which is especially useful for seasonal or part-time staff. Staff can be assigned as either managers or employees, and Lightspeed takes an all-or-nothing approach when it comes to permissions. Managers have access to the entire front and backend and all employees only have access to the front end of the app. Employees can be further broken down into categories (waitstaff, bartenders, cashiers, cooks, etc.). You can also assign your staff to specific floors and tables and variations thereof. There are extensive permission-setting capabilities linked to pre-defined groups. For example, not only can you add an employee to the “Bartender” group (or a custom group that you have created) by defining their role in the “User” section, but also (and this is where Lightspeed really shines) comprehensively define the permissions associated with that group—access to register, voiding orders, adding tips etc. Another example of this would be having the ability to limit a staff role to only have access to one feature, such as the time clock.

Lightspeed Restaurant Review

  • Product Management: Setting up your menu is effortless. In the “Product” section (which is initially sub-categorized into “Aperitif”, “Starter,” and “Main,” but fully customizable) you can easily add individual products and associate them with a unique kitchen name, an ID, and even a picture if you want to. One nice addition is the ability to set specific prices and tax rates for delivery and take-out dishes. Discounts, service fees, and combos can also be quickly added here. Modifiers are effortlessly created and changed through the “Modifier section” where you can additionally set a max/min limit.Lightspeed Restaurant Review
  • Raw Ingredient Tracking: You will be able to tie in your “Ingredients” tab, which allows you to create a record of all your raw ingredients (most unit measurements like grams and liters included), with specific products in the “Products” area. What this means is that the software will automatically keep track of all your raw ingredients based on specific dishes being sold. This also comes in handy when waitstaff is taking an order and you’ve run out of a certain ingredient. When they try to send their order through, they will be alerted that the menu item is no longer available and prompted to help the customer make another selection. Lightspeed Restaurant’s integration with MarketMan allows users to track their raw ingredients and also allows for purchase order management capabilities. 
  • Mobile Ordering: Lightspeed has added this functionality, which is one of the hottest trends in the POS world. Send orders to the kitchen directly from the table or bar while giving your customers flexibility in their payment options. You also have the option to allow customers to place orders directly on an iPad at their table to cut down on ticket times and reduce errors.
  • Modifiers: This function works seamlessly as you can punch in special requests directly into the system. Whether it’s forced modifiers or important changes like allergy restrictions, a simple click of the button sends custom orders to the kitchen that are easy to read.
  • Timed Events: With Lightspeed Restaurant, you also have the option to include what are called “Timed Events.” (This feature is still in beta mode but so far it works like a dream.) Timed Events allow you to set promotions and offers to run for a specific period of time or on certain days; it works great for “20%-Off Tuesdays” and “Half-Price Fridays” (I’m sure you get the idea). If that’s not enough, you can also set multiple offers to run at the same time, setting which one has priority. So, you could have 20%-Off on Tuesdays and adjust the discount to 30% if the customer buys between 4 and 5 o’clock.
  • Kitchen Name Printing: This feature is especially helpful if your kitchen staff happens to speak a different language than the one being used on your menu. You can input the order as it appears on the menu and when it is sent to the kitchen it will be printed in the language of your choice. This is also really helpful if your restaurant has a bunch of different names for menu items. If, for instance, you have a menu item called “the Senior Breakfast Special,” you can have the order print out in the kitchen as “two eggs and a side of bacon.”
  • Loyalty: Easily add customer information into your system, allowing you the ability to track their purchase orders and add credit to their account. See when reservations have been made and assign customers preferred tables.
  • Product Photo: One of the great things about mobile iPad systems is their ability to work tableside. Lightspeed Restaurant allows servers to show images of menu items to customers.

Lightspeed Restaurant Review

  • Reporting: Lightspeed has built its reputation partly on the depth of reporting offered. Though Lightspeed Restaurant doesn’t go as deep as some other products, there is still a hefty number of reports to work your way through. You can view revenue and receipts by hour, day, week, and month. There’s tailored product and product category information, specific cash register monitoring (so you can see which employees are earning the most money), and also in-depth user tracking (so you can see what your staff’s activities and performance have been like over a set period of time). Customers who have the Medium or Large subscription plans can add advanced reporting for an additional $29 per month, per register.

Lightspeed Restaurant Review

  • Floor Planner: It’s possible to wrap your head around the floor planner in a matter of minutes. Adding tables and floors, modifying their sizes, and adding specific printers for each (so to distinguish between food and drink-only tables, for example) is effortless. You can also add cars, which I’m assuming is for easier take-away management. It is possible to highly customize your floor plan to accurately represent the look and feel of your restaurant. For instance, you can create floors out of tile or wood, add plants, add a bar with stools, create multiple floors if you have more than one story, and even specify what type of chairs you have. This next feature is especially handy for keeping track of things at times when your business gets swamped. As you can see below, the tables are different colors; green means that the table is busy (aka someone is at the table) and red means that the bill has been printed but the patrons are still waiting to pay. If a little clock appears on the table it signifies that no one has serviced the table in a while.

Lightspeed Restaurant Review

  • End Of Day: Lightspeed Restaurant doesn’t have an actual end-of-day button that you would press at the end of your work day. Instead, Lightspeed has you set a time every day that your system will automatically run end-of-day calculations and reports. This is a bit confusing because there actually is a button under the extras tab that is labeled “end-of-day.” When used by a manager, this button allows them to see a report of everything that is going on in the restaurant (they can even clock out for team members who may have forgotten to do so).

Integrations & Add-Ons

  • Online Ordering: Lightspeed Restaurant integrates with several online ordering services: EasyOrder, BPL Digital Online Ordering, Mobikon. Mobi2Go and Zuppler offer online ordering as well as mobile ordering.   
  • Hotel Specific Integrations: Mancloud, MEWS, Bookingplanner, and StayNTouch.
  • Accounting: Lightspeed Restaurant integrates with QuickBooks, QuickBooks Desktop, and Xero through Lightspeed Accounting. It also integrates with Exact for Resto by ESC.
  • Reservations: Lightspeed Restaurant integrates with Resengo for your reservation needs.
  • Delivery: With Orderlord you can track orders and drivers, creating a transparent delivery service.
  • Financing: Bizfi, Econolease Financial Services, Evolocity Financial Group.
  • Online Scheduling: For online scheduling, use CoverManager.
  • Loyalty: AppCard, Chronogolf, GourmetMiles, Loyal2.
  • Inventory Management: You can integrate with MarketMan, Growzer, or Nobal Technologies.
  • Tech Support: With Boomtown!, businesses can get 24/7 tech support.

Get Started with Lightspeed POS

Compatible Credit Card Processors

If you’re in the US, you can choose between Cayan or Mercury (a company specifically targeting smaller business). Both of these companies offer terminals for accepting contactless mobile payments.

Europeans can use iZettle.

Customer Service & Technical Support

Lightspeed’s customer care—provided through live chat, phone, email, training videos, user guides, and “Teamviewer”—is fully included in the monthly subscription price. There are dedicated country-specific numbers for the US, Canada, Belgium, United Kingdom, Australia, the Netherlands, and Singapore. Support times are as follows:

  • 24/7 phone support excluding holidays.
  • Dedicated email with 1-day turnaround time.
  • Live chat is offered 9 am to 6 pm EST.

I was actually pretty impressed with Lightspeed Restaurant’s level of support. I found customer support to be friendly, prompt, and very helpful. Clicking on the support button from the backend management area takes you to a page listing all of the company’s support phone numbers worldwide, gives you a link to email their support team, and directs you to the help center/live chat feature, written resources, release notes, and training videos.  

In terms of social media, Lightspeed has Facebook, YouTube, Instagram, Pinterest, LinkedIn, and Twitter pages. There is also a blog regularly updated with news about the company or articles on business-related topics for the most part.

Negative Reviews & Complaints

Because Lightspeed is a relative newcomer to the scene, negative consumer reviews are quite hard to come by. There just isn’t the user-base yet to warrant them. After scouring the internet I was able to find two complaints: one cited missing accounting functionality and the other mentioned running into a few bugs. 

Since the internet at large is not teeming with customer reviews, here are some concerns I personally have about the software:

  • Bugs: I noticed a few times when I was exploring the front end that the screen would freeze for a few seconds. 
  • Missing Integrations: The software is missing an integration with a third-party client (like MailChimp, for example) that would give users the ability to easily collect customers’ email addresses and send out marketing emails. There is currently a workaround in the system and a future integration with a marketing system is in the works. Until then it would still be nice to have and not have to use a workaround to get by. 
  • Poor Connectivity: Multiple reviews mentioned lag time or the system freezing up. This can obviously be a huge issue considering Lightspeed’s inability to process payments in its offline mode.

Positive Reviews & Testimonials

As I already stated, not many positive reviews of Lightspeed Restaurant exist, but there are some video testimonials on the company’s main page featuring businesses that are satisfied with the system. Comments from other sources center on:

  • Ease-Of-Use: Customers like that Lightspeed is easy to use and doesn’t have a high learning curve.
  • Great Customer Service: Many, myself included, find Lightspeed’s customer service to be very friendly, helpful, and happy to resolve your issues.
  • Simplicity: There are also customers who praise the simplicity of Lightspeed Restaurant’s front and back ends.

Final Verdict

If you run the kind of business for which this software is uniquely designed, then Lightspeed Restaurant should be a definite contender. The interface is elegant and simple, it’s ridiculously easy to use, and its reporting area is robust enough to satisfy even the most technical and astute of number crunchers. 

That said, Lightspeed Restaurant isn’t without its faults. Some functionality is lacking and there’s a distinct lack of CRM options. Generally speaking, POS software doesn’t do marketing management all that well, but at least some level of mailing list integration is usually offered. 

Another feature in the works for quick service restaurants is a kitchen display that will replace the need for kitchen printers. Lightspeed’s offline mode still lags behind some of its competitors as the inability to process cards and store the data during an outage is pretty significant.

It’s pretty clear by now that despite its minor faults, I really like the simplicity and pared-down pricing model of Lightspeed Restaurant. It’s definitely worth giving a try. You might just find that you enjoy using it as much as I did. The free trial awaits.

RestaurantRetaileCommerce

Lightspeed Restaurant

Lightspeed Retail

Lightspeed eCommerce

Premium Restaurant POS

Premium Retail POS

eCommerce Integration

Get Started

Get Started

Get Started

$69/month

$99/month

$59/month

14-day free trial

14-day free trial

14-day free trial

No commitment

No commitment

No commitment

No credit card required

No credit card required

No credit card required

Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
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38 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Ariane payette

    Organization Name: Millenia Spa Urbain

    Très facile à utiliser pour tous les employés. Le support technique est très efficace.

    Very easy to use for all employees. Technical support is very effective.

    5
    • Organization Name: Millenia Spa Urbain
    Brandon Legacey

    Organization Name: Juniper Dining Co

    Lightspeed is and excellent POS solution for our restaurant. New staff are able to use is with minimal training. Detailed reports are easy to access. Frequent updates ensure the app is running smoothly and new features are added regularly. A+ on customer support. Highly recommend!

    5
    • Organization Name: Juniper Dining Co
    Raphael Guillemin

    Organization Name: Carlos Poulet

    We have been using Lightspeed POS restaurant since we opened. Having a lot of experience in the restaurant industry of Montreal, i have worked with many systems in the past. Lots of the systems have similar functionality, but Lightspeed has been the easiest to learn and work with. Also i havent had great customer service in the past when trouble shooting with other companies, but Lightspeed really set the bar high. They make it easy for us, in an industry that is very hard to be in!Strongly recommend !Raphael Guillemin

    5
    • Organization Name: Carlos Poulet
    Simon Lee

    Organization Name: Staycity Group

    We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and now all locations run there F&B using Lightspeed. I was really happy with the support I received whilst on boarding, getting the system set up how we want it is very easy and the regular system updates only ever make things better. The key quality though has to be the ease at which the team use the system. Training is down to ten minutes rather than several hours supported by a hefty manual with our previous system. We are not about to explore the add ons for our next new opening including Customer Facing Display, Kiosk and Kitchen Display,

    5
    • Organization Name: Staycity Group
    Charles Vennat

    Organization Name: Montreal Racket Club

    Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend!

    5
    • Organization Name: Montreal Racket Club
    Jimmy Stefanatos

    Organization Name: jimmy restaurant

    Lightspeed is the pos company that you need to take for your restaurant! They are so qualified, they explain everything and make sure that you understand the system easily. Customer services to sales department they make you feel comfortable with the system.

    5
    • Organization Name: jimmy restaurant
    Edgar Gamez

    Organization Name: Maria Maria

    So far my experience has been phenomenal. Every team member I’ve had an interaction with has been very professional, knowledgeable, and attentive. I can tell they are a company that truly cares, and they’re becoming harder and harder to encounter nowadays. I look forward to continue working with this amazing team!

    5
    • Organization Name: Maria Maria
    Sean Craig

    Organization Name: Factors Group of Nutritional Companies

    Lightspeed was very easy to implement, it’s cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to increase the level of customer serivce and experience in our store and at Trade Shows. – Sean CraigSenior Manager of Corporate Credit Factors Group of Nutritional Companies ltd.

    5
    • Organization Name: Factors Group of Nutritional Companies
    Mohammed Rehman

    Organization Name: Teenaz Ltd

    The customer service was exceptional! I managed to resolve 3 issues in a small time frame and not once felt the other party was annoyed but instead he was encouraging to start to fix everything. Cannot fault the service I received today.

    5
    • Organization Name: Teenaz Ltd
    Steve Mohr

    Organization Name: Relate Church

    We really enjoy using Lightspeed for our coffee bar. It has made ordering and purchasing so much easier for both us and our customers. It is really easy to use and has been the right solution to our problem. We find that the customer satisfaction on their orders are great because there is no mix ups. I would highly recommend this software to others.

    5
    • Organization Name: Relate Church
    Jaime Moar

    Organization Name: Marina Knowlton

    We’ve been using Lightspeed at our seasonal Marina/Restaurant/Bar for the last 3 years and couldn’t be happier. We went from having no POS and chose Lightspeed based on recommendations and reviews. We had such great help setting up and whenever any issues have come up the support from the Lightspeed customer service has always helped sort everything out. I would definitely recommend Lightspeed to other restaurants and bars.

    5
    • Organization Name: Marina Knowlton
    Daniel Youngren

    Organization Name: Eclipse Chocolate Bar & Bistro

    I was uncertain that Lightspeed would be able to meet all of my business’ needs. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!The customer service is outstanding, and offered hands-on support with our setup. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I’m also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I’m extremely impressed by how well it works for our unique “combo based” menu. Lightspeed has helped close a lot of simple human error loopholes! We also decided to invest in the “Liteserver,” which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS’es, but now we don’t even miss a beat (or a ticket).

    5
    • Organization Name: Eclipse Chocolate Bar & Bistro
    Pantelis Zirinis

    Organization Name: Greek Restaurant Ltd

    I wish all companies had your level of support.The only other provider I can compare it to is Amazon. And you beat Amazon, since you are a smaller team and offer a more personalised feeling.We have been using you for over a month now and setting up the system involved opening more than 20 tickets with questions. There was not even one instance that we did not get a prompt and satisfying response.

    5
    • Organization Name: Greek Restaurant Ltd

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hello Pantelis,

    Our Support team really appreciates the kudos and continues to be happy to answer your questions as you settle into Lightspeed Restaurant.

    We’re flattered by your comparison to Amazon and are proud to offer sophisticated and service to independent businesses like yours.

    Never hesitate to reach out should you have any feedback or curiosities for us. It is always a pleasure to hear from you!

    Best,

    Janina
    Customer Success Manager
    Lightspeed POS

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Mary

    Organization Name: Au Sommet Place Ville Marie

    We are very satisfied with the system that has been sold to us. The use is very easy, key programming and very simple, the choice of colors makes the interface more attractive to users. Nevertheless we would have liked to have a more in-depth training on site with a technician, for the human side that we appreciate and that makes us feel safe when we start with new software. But their responsiveness is excellent at a distance to the slightest question. We recommend this tool without hesitation.Nous sommes très satisfait du système qui nous a été vendu. L’utilisation est très facile, la programmation des touches et très simple, le choix des couleurs rend l’interface plus attrayante pour les utilisateurs. Néanmoins nous aurions aimé avoir une formation plus approfondie sur place avec un technicien, pour le côté humain que nous apprécions et qui nous fait sentir safe quand nous démarrons avec un nouveau logiciel. Mais leur réactivité est excellente à distance à la moindre question. Nous recommandons cet outils sans hésiter.

    4
    • Organization Name: Au Sommet Place Ville Marie

    This comment refers to an earlier version of this review and may be outdated.

    Anas Uddin

    Organization Name: Gamerz Cafe

    We just started using Lightspeed, excellent product and very good sales and customer support. So far it has been a breeze getting everything up and running. And it is great that we can access reports and make any changes from anywhere on any device.

    5
    • Organization Name: Gamerz Cafe

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hi Anas,

    Welcome to the Lightspeed family! We’re pleased to hear that you’ve felt taken care of from sales through support. Enjoy your continued exploration of the software and don’t hesitate to reach out if you have any questions along the way.

    Best,

    Janina
    Customer Success Manager
    Lightspeed POS

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Richard morel

    Organization Name: Mito

    We installed lightspeed in a day we had previously Micros from Oracle we had worked several days to learn how to manage a menu and several counters. With Lightspeed all these done quickly and a very pro-active customer service. thanks to Philip and all his teamNous avons installé lightspeed en une journée nous avions auparavant Micros d’oracle nous avions travaillé plusieurs journées pour apprendre à gérer un menu et plusieurs comptoirs. Avec Lightspeed tout ces fait rapidement et un service client très pro-actif. merci à Philip et toutes son équipe

    5
    • Organization Name: Mito

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightpspeed POS

    Richard,

    Nous sommes heureux de savoir que vous avez été impressionné par votre accueil. Phillip et son équipe vous souhaitent succès durable.

    Janina
    Gestionnaire de la réussite client

    Richard,

    We are happy to know that you have been impressed by your welcome. Phillip and his team wish you lasting success.

    Janina
    Customer Success Manager

    • Organization Name: Lightpspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Steven

    Organization Name: Wild Rabbit Bistro

    We have been working with Light Speed for approximately a year now and overall are very pleased. Obviously there are always areas to improve, as with any system, however what we have noticed, even within the year, is that the improvements are made. For example the way tips were added to the corresponding checks at the end of the shift used to be quite complex and not user friendly, however within the year they have completely revamped the method and made it extremely easy and streamlined. The area that we feel Light Speed has others beat by far is the direct and quick Tech Support during the regular business hours of the day. EVERY TIME that we have had to call in for assistance, directions, etc… during the daytime hours the call is answered within ONE minute with a REAL human who is ready to give my issue 100% attention and ready to solve it to the best of their ability! The staff not only look to find the best answer, they also will offer to make the changes to your account if needed, and then test it on their end to make sure it is operating correctly. We will be continuing with Light Speed into the next year and look forward to seeing the company grow and improve in a solid and long-lasting way. As you are looking for a POS system, remember, there will not be any absolute perfect system, but when things get confused, or an issue arises, (which will happen with all of them ! ) the most important and helpful thing you can have is immediate and sincere assistance… many companies will claim to have direct assistance, but come to find out it will be a “post your issue and we will respond asap”…. ugh, that doesn’t help you when your staff need the solution within the next 10 minutes… Thank you Light Speed for understanding what TRUE customer support means !!

    5
    • Organization Name: Wild Rabbit Bistro

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hi Steve,

    Thank you very much for your feedback, we greatly appreciate you taking the time to share your experience online.

    We’re happy to hear that you have had a good experience with our support team and that you are enjoying the product.

    Should you ever need anything in the future, please do not hesitate to reach out to our Customer Success or Support teams.

    Kind regards,
    Christina
    Customer Success Manager

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Dan Sirkin

    Organization Name: Solon Bicycle

    We use Lightspeed Cloud and Lightspeed Ecommerce and are very pleased. Very easy to use. The POS allows me to work remotely when needed, just as if I’m in the shop. The ecommerce site has generated more revenue in the first couple months than our old site in the past 10 years! No system or site is without it’s flaws bu overall, Lightspeed provides an outstanding value when compared to almost any other system available for our industry.

    5
    • Organization Name: Solon Bicycle

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lgihtspeed POS

    Hi Dan,

    It’s so nice to know that our system has given you the flexibility to work remotely and we’re thrilled to hear that your business is thriving on eCom! Thank you for sharing your experience.

    We’re committed to growing and refining our systems with you in mind so don’t hesitate to reach out if you have any feedback or requests.

    Best,

    Janina
    Customer Success Manager

    • Organization Name: Lgihtspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Pascal Salzman

    Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Assad Khan

      Lightspeed has been great for my restaurant (Centrale Bergham West Island).They’ve helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues. You can’t find a better POS on the market.

      5

        This comment refers to an earlier version of this review and may be outdated.

        Jaime

        Hi Assad,

        Thank you so much for your kind words! We are glad to hear we can help in any way! Please do not hesitate to reach out to us whenever you need.

        Kind regards,
        Jaime
        Customer Success Team

          This comment refers to an earlier version of this review and may be outdated.

          Aaron

          I’ve quite enjoyed Lightspeed for the 18 months that we’ve been using it at our restaurant. It’s simple, it’s inexpensive to start, and customer service has been there for me when I needed it.

          5

            This comment refers to an earlier version of this review and may be outdated.

            Drew

            While lightspeed does have a lot of good features and all the advantages of cloud based POS systems, I can’t but help have the feeling that they’re still in the beta testing stage with this product. The reporting is weak and the system as a whole is buggy. My restaurant started with lightspeed in December 2016. We have had system updates in the middle of service, functions disappear, wall dividers on the floor plan functioning as numberless open tables, checks not being able to be adjusted for tip, etc. Customer service issues started with the initial shipment of the hardware; still haven’t received the promised refund for the express shipping charges. Once lightspeed works out it’s technical and service issues, this will probably be a great product, however the time and resources spent working out the kinks makes it an expensive solution.

            2

              This comment refers to an earlier version of this review and may be outdated.

              Heather

              Hi Drew,

              Sorry to hear that you’ve experienced some challenges with our system. We understand that most of the issues you’ve highlighted here have since been resolved, but should you need anything else, please don’t hesitate to contact us.

              One of our Customer Success Managers will reach out to address your concerns and ensure that everything is running smoothly. Thanks for sharing your feedback.

              Best,
              Heather
              Community & Engagement Manager, Lightspeed HQ

                This comment refers to an earlier version of this review and may be outdated.

                Drew

                Lightspeed POS for restaurants wasn’t designed for the American restaurant market in mind so there are limitations with issues of wording on the customer receipt (“gross” instead of “total”) tax and discount display, and user tip reporting. We purchased this system in November 2016, in August 2017 and roughly 100 hours on the phone with support we still don’t have the system fully functional. I dont feel that lightspeed fully developed/adapted the product to the American restaurant market before releasing it.

                  This comment refers to an earlier version of this review and may be outdated.

                  Alex

                  Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.Customer support is always helpful, patient and courteous.Only issue; would have preferred initial training to be done in person rather than remotely. Highly recommend LightSpeed

                  4

                    This comment refers to an earlier version of this review and may be outdated.

                    Gus

                    Is anybody using this system ?We would love to hear from you , recommending this POS to a friend of us for an Argentinian Steak House in Lake Worth Florida.Thanks

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Zach

                      Gus- Did you get any feedback from this POS? Considering purchasing it for our restaurant/bar. Thanks

                        This comment refers to an earlier version of this review and may be outdated.

                        Katie

                        Hi Gus and Zach,

                        If either of you are interested in hearing from one of our current Lightspeed Restaurant users, please feel free to reach out to me at 1(866) 932-1801 extension 800.

                        Kind regards,
                        Katie
                        Customer Success Manager

                          This comment refers to an earlier version of this review and may be outdated.

                          Ken Rzab

                          Gus- we just went live with Lightspeed. For the most part we are happy with it. However, there are some basic accounting features that are missing and there are some limitations we have had to find a way to work around. if you are still considering lightspeed feel free to contact me. I would be happy to let you see it in action.

                            This comment refers to an earlier version of this review and may be outdated.

                            Allison S

                            Hey! Would love to know what accounting difficulties you have. I’m considering light speed right now for a few restaurants…

                              This comment refers to an earlier version of this review and may be outdated.

                              Heather

                              Hi Allison,

                              Let us know if you’d like to be put in touch with other Lightspeed Restaurant users. We’d also encourage you to speak to one of Restaurant reps about our Lightspeed Accounting feature.

                              Give us a call to get in touch: 1(866) 932-1801 extension 1.

                              Best,
                              Heather
                              Community & Engagement Manager

                                This comment refers to an earlier version of this review and may be outdated.

                                Heather

                                Hi Ken,

                                Hope you were able to find a solution to the accounting features you had issues with. Please don’t hesitate to reach out if you require further assistance! Our Customer Success Managers can be reached by email success.na@lightspeedhq.com or by phone 1(866) 932-1801 extension 800.

                                Best,
                                Heather
                                Community & Engagement Manager

                                  This comment refers to an earlier version of this review and may be outdated.

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