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Lightspeed Restaurant Review

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Lightspeed Restaurant Review

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Date Established
2014
Location
Montreal
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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43 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Caitlin

    Organization Name: Cuisine de Manille

    Lightspeed has a very user-friendly interface! After trying out one of their competitor’s POS System, we were very disappointed with the lack of involved that they had with us and decided to give Lightspeed a shot. The transition was seamless! Whenever we had ANY questions, we were always able to find the answer to our problems whether it was through their website, or their over-the-phone and friendly customer service! We highly recommend Lightspeed to ANY business, big or small!

    5
    • Organization Name: Cuisine de Manille
    Max

    Organization Name: Bar Loic

    We’ve been using Lightspeed for four years. The reporting features could use some work, but we are happy with the system. If we have a problem, support is always there to answer our questions.

    5
    • Organization Name: Bar Loic
    Maïna Jette

    Organization Name: Le Tassé - Café de Quartier

    I’m owner of a coffeeshop but also a mom of 2 young kids so the fact that I can manage my business from wherever I need, even on my phone is amazing! Also so much potentiel to help optimize every aspect of the business. Great and efficient customer support also!

    5
    • Organization Name: Le Tassé - Café de Quartier
    Caitlin

    Organization Name: Cuisine de Manille

    1) Easy to use! (No matter who uses it, it’s easy to pick up because it’s straight forward)2) You can customize it to your liking! (It caters to both our catering and dine-in business)3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questions will always be answered!)

    5
    • Organization Name: Cuisine de Manille
    Isaac

    Organization Name: Isaac Mayer Fine Jewelry

    Lightspeed is the way to go and the easiest platform to use for any type of business. We own a jewelry store and we find it so simple to use. Would definitely recommend it!!Thank you times a million for making my business that much more organized

    5
    • Organization Name: Isaac Mayer Fine Jewelry
    Ariane payette

    Organization Name: Millenia Spa Urbain

    Très facile à utiliser pour tous les employés. Le support technique est très efficace.

    Very easy to use for all employees. Technical support is very effective.

    5
    • Organization Name: Millenia Spa Urbain
    Brandon Legacey

    Organization Name: Juniper Dining Co

    Lightspeed is and excellent POS solution for our restaurant. New staff are able to use is with minimal training. Detailed reports are easy to access. Frequent updates ensure the app is running smoothly and new features are added regularly. A+ on customer support. Highly recommend!

    5
    • Organization Name: Juniper Dining Co
    Raphael Guillemin

    Organization Name: Carlos Poulet

    We have been using Lightspeed POS restaurant since we opened. Having a lot of experience in the restaurant industry of Montreal, i have worked with many systems in the past. Lots of the systems have similar functionality, but Lightspeed has been the easiest to learn and work with. Also i havent had great customer service in the past when trouble shooting with other companies, but Lightspeed really set the bar high. They make it easy for us, in an industry that is very hard to be in!Strongly recommend !Raphael Guillemin

    5
    • Organization Name: Carlos Poulet
    Simon Lee

    Organization Name: Staycity Group

    We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and now all locations run there F&B using Lightspeed. I was really happy with the support I received whilst on boarding, getting the system set up how we want it is very easy and the regular system updates only ever make things better. The key quality though has to be the ease at which the team use the system. Training is down to ten minutes rather than several hours supported by a hefty manual with our previous system. We are not about to explore the add ons for our next new opening including Customer Facing Display, Kiosk and Kitchen Display,

    5
    • Organization Name: Staycity Group
    Charles Vennat

    Organization Name: Montreal Racket Club

    Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend!

    5
    • Organization Name: Montreal Racket Club
    Jimmy Stefanatos

    Organization Name: jimmy restaurant

    Lightspeed is the pos company that you need to take for your restaurant! They are so qualified, they explain everything and make sure that you understand the system easily. Customer services to sales department they make you feel comfortable with the system.

    5
    • Organization Name: jimmy restaurant
    Edgar Gamez

    Organization Name: Maria Maria

    So far my experience has been phenomenal. Every team member I’ve had an interaction with has been very professional, knowledgeable, and attentive. I can tell they are a company that truly cares, and they’re becoming harder and harder to encounter nowadays. I look forward to continue working with this amazing team!

    5
    • Organization Name: Maria Maria
    Sean Craig

    Organization Name: Factors Group of Nutritional Companies

    Lightspeed was very easy to implement, it’s cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to increase the level of customer serivce and experience in our store and at Trade Shows. – Sean CraigSenior Manager of Corporate Credit Factors Group of Nutritional Companies ltd.

    5
    • Organization Name: Factors Group of Nutritional Companies
    Mohammed Rehman

    Organization Name: Teenaz Ltd

    The customer service was exceptional! I managed to resolve 3 issues in a small time frame and not once felt the other party was annoyed but instead he was encouraging to start to fix everything. Cannot fault the service I received today.

    5
    • Organization Name: Teenaz Ltd
    Steve Mohr

    Organization Name: Relate Church

    We really enjoy using Lightspeed for our coffee bar. It has made ordering and purchasing so much easier for both us and our customers. It is really easy to use and has been the right solution to our problem. We find that the customer satisfaction on their orders are great because there is no mix ups. I would highly recommend this software to others.

    5
    • Organization Name: Relate Church
    Jaime Moar

    Organization Name: Marina Knowlton

    We’ve been using Lightspeed at our seasonal Marina/Restaurant/Bar for the last 3 years and couldn’t be happier. We went from having no POS and chose Lightspeed based on recommendations and reviews. We had such great help setting up and whenever any issues have come up the support from the Lightspeed customer service has always helped sort everything out. I would definitely recommend Lightspeed to other restaurants and bars.

    5
    • Organization Name: Marina Knowlton
    Daniel Youngren

    Organization Name: Eclipse Chocolate Bar & Bistro

    I was uncertain that Lightspeed would be able to meet all of my business’ needs. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!The customer service is outstanding, and offered hands-on support with our setup. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I’m also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I’m extremely impressed by how well it works for our unique “combo based” menu. Lightspeed has helped close a lot of simple human error loopholes! We also decided to invest in the “Liteserver,” which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS’es, but now we don’t even miss a beat (or a ticket).

    5
    • Organization Name: Eclipse Chocolate Bar & Bistro
    Pantelis Zirinis

    Organization Name: Greek Restaurant Ltd

    I wish all companies had your level of support.The only other provider I can compare it to is Amazon. And you beat Amazon, since you are a smaller team and offer a more personalised feeling.We have been using you for over a month now and setting up the system involved opening more than 20 tickets with questions. There was not even one instance that we did not get a prompt and satisfying response.

    5
    • Organization Name: Greek Restaurant Ltd

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hello Pantelis,

    Our Support team really appreciates the kudos and continues to be happy to answer your questions as you settle into Lightspeed Restaurant.

    We’re flattered by your comparison to Amazon and are proud to offer sophisticated and service to independent businesses like yours.

    Never hesitate to reach out should you have any feedback or curiosities for us. It is always a pleasure to hear from you!

    Best,

    Janina
    Customer Success Manager
    Lightspeed POS

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Mary

    Organization Name: Au Sommet Place Ville Marie

    We are very satisfied with the system that has been sold to us. The use is very easy, key programming and very simple, the choice of colors makes the interface more attractive to users. Nevertheless we would have liked to have a more in-depth training on site with a technician, for the human side that we appreciate and that makes us feel safe when we start with new software. But their responsiveness is excellent at a distance to the slightest question. We recommend this tool without hesitation.Nous sommes très satisfait du système qui nous a été vendu. L’utilisation est très facile, la programmation des touches et très simple, le choix des couleurs rend l’interface plus attrayante pour les utilisateurs. Néanmoins nous aurions aimé avoir une formation plus approfondie sur place avec un technicien, pour le côté humain que nous apprécions et qui nous fait sentir safe quand nous démarrons avec un nouveau logiciel. Mais leur réactivité est excellente à distance à la moindre question. Nous recommandons cet outils sans hésiter.

    4
    • Organization Name: Au Sommet Place Ville Marie

    This comment refers to an earlier version of this review and may be outdated.

    Anas Uddin

    Organization Name: Gamerz Cafe

    We just started using Lightspeed, excellent product and very good sales and customer support. So far it has been a breeze getting everything up and running. And it is great that we can access reports and make any changes from anywhere on any device.

    5
    • Organization Name: Gamerz Cafe

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hi Anas,

    Welcome to the Lightspeed family! We’re pleased to hear that you’ve felt taken care of from sales through support. Enjoy your continued exploration of the software and don’t hesitate to reach out if you have any questions along the way.

    Best,

    Janina
    Customer Success Manager
    Lightspeed POS

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Richard morel

    Organization Name: Mito

    We installed lightspeed in a day we had previously Micros from Oracle we had worked several days to learn how to manage a menu and several counters. With Lightspeed all these done quickly and a very pro-active customer service. thanks to Philip and all his teamNous avons installé lightspeed en une journée nous avions auparavant Micros d’oracle nous avions travaillé plusieurs journées pour apprendre à gérer un menu et plusieurs comptoirs. Avec Lightspeed tout ces fait rapidement et un service client très pro-actif. merci à Philip et toutes son équipe

    5
    • Organization Name: Mito

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightpspeed POS

    Richard,

    Nous sommes heureux de savoir que vous avez été impressionné par votre accueil. Phillip et son équipe vous souhaitent succès durable.

    Janina
    Gestionnaire de la réussite client

    Richard,

    We are happy to know that you have been impressed by your welcome. Phillip and his team wish you lasting success.

    Janina
    Customer Success Manager

    • Organization Name: Lightpspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Steven

    Organization Name: Wild Rabbit Bistro

    We have been working with Light Speed for approximately a year now and overall are very pleased. Obviously there are always areas to improve, as with any system, however what we have noticed, even within the year, is that the improvements are made. For example the way tips were added to the corresponding checks at the end of the shift used to be quite complex and not user friendly, however within the year they have completely revamped the method and made it extremely easy and streamlined. The area that we feel Light Speed has others beat by far is the direct and quick Tech Support during the regular business hours of the day. EVERY TIME that we have had to call in for assistance, directions, etc… during the daytime hours the call is answered within ONE minute with a REAL human who is ready to give my issue 100% attention and ready to solve it to the best of their ability! The staff not only look to find the best answer, they also will offer to make the changes to your account if needed, and then test it on their end to make sure it is operating correctly. We will be continuing with Light Speed into the next year and look forward to seeing the company grow and improve in a solid and long-lasting way. As you are looking for a POS system, remember, there will not be any absolute perfect system, but when things get confused, or an issue arises, (which will happen with all of them ! ) the most important and helpful thing you can have is immediate and sincere assistance… many companies will claim to have direct assistance, but come to find out it will be a “post your issue and we will respond asap”…. ugh, that doesn’t help you when your staff need the solution within the next 10 minutes… Thank you Light Speed for understanding what TRUE customer support means !!

    5
    • Organization Name: Wild Rabbit Bistro

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lightspeed POS

    Hi Steve,

    Thank you very much for your feedback, we greatly appreciate you taking the time to share your experience online.

    We’re happy to hear that you have had a good experience with our support team and that you are enjoying the product.

    Should you ever need anything in the future, please do not hesitate to reach out to our Customer Success or Support teams.

    Kind regards,
    Christina
    Customer Success Manager

    • Organization Name: Lightspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Dan Sirkin

    Organization Name: Solon Bicycle

    We use Lightspeed Cloud and Lightspeed Ecommerce and are very pleased. Very easy to use. The POS allows me to work remotely when needed, just as if I’m in the shop. The ecommerce site has generated more revenue in the first couple months than our old site in the past 10 years! No system or site is without it’s flaws bu overall, Lightspeed provides an outstanding value when compared to almost any other system available for our industry.

    5
    • Organization Name: Solon Bicycle

    This comment refers to an earlier version of this review and may be outdated.

    Lightspeed POS

    Organization Name: Lgihtspeed POS

    Hi Dan,

    It’s so nice to know that our system has given you the flexibility to work remotely and we’re thrilled to hear that your business is thriving on eCom! Thank you for sharing your experience.

    We’re committed to growing and refining our systems with you in mind so don’t hesitate to reach out if you have any feedback or requests.

    Best,

    Janina
    Customer Success Manager

    • Organization Name: Lgihtspeed POS

    This comment refers to an earlier version of this review and may be outdated.

    Pascal Salzman

    Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Assad Khan

      Lightspeed has been great for my restaurant (Centrale Bergham West Island).They’ve helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues. You can’t find a better POS on the market.

      5

        This comment refers to an earlier version of this review and may be outdated.

        Jaime

        Hi Assad,

        Thank you so much for your kind words! We are glad to hear we can help in any way! Please do not hesitate to reach out to us whenever you need.

        Kind regards,
        Jaime
        Customer Success Team

          This comment refers to an earlier version of this review and may be outdated.

          Aaron

          I’ve quite enjoyed Lightspeed for the 18 months that we’ve been using it at our restaurant. It’s simple, it’s inexpensive to start, and customer service has been there for me when I needed it.

          5

            This comment refers to an earlier version of this review and may be outdated.

            Drew

            While lightspeed does have a lot of good features and all the advantages of cloud based POS systems, I can’t but help have the feeling that they’re still in the beta testing stage with this product. The reporting is weak and the system as a whole is buggy. My restaurant started with lightspeed in December 2016. We have had system updates in the middle of service, functions disappear, wall dividers on the floor plan functioning as numberless open tables, checks not being able to be adjusted for tip, etc. Customer service issues started with the initial shipment of the hardware; still haven’t received the promised refund for the express shipping charges. Once lightspeed works out it’s technical and service issues, this will probably be a great product, however the time and resources spent working out the kinks makes it an expensive solution.

            2

              This comment refers to an earlier version of this review and may be outdated.

              Heather

              Hi Drew,

              Sorry to hear that you’ve experienced some challenges with our system. We understand that most of the issues you’ve highlighted here have since been resolved, but should you need anything else, please don’t hesitate to contact us.

              One of our Customer Success Managers will reach out to address your concerns and ensure that everything is running smoothly. Thanks for sharing your feedback.

              Best,
              Heather
              Community & Engagement Manager, Lightspeed HQ

                This comment refers to an earlier version of this review and may be outdated.

                Drew

                Lightspeed POS for restaurants wasn’t designed for the American restaurant market in mind so there are limitations with issues of wording on the customer receipt (“gross” instead of “total”) tax and discount display, and user tip reporting. We purchased this system in November 2016, in August 2017 and roughly 100 hours on the phone with support we still don’t have the system fully functional. I dont feel that lightspeed fully developed/adapted the product to the American restaurant market before releasing it.

                  This comment refers to an earlier version of this review and may be outdated.

                  Alex

                  Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.Customer support is always helpful, patient and courteous.Only issue; would have preferred initial training to be done in person rather than remotely. Highly recommend LightSpeed

                  4

                    This comment refers to an earlier version of this review and may be outdated.

                    Gus

                    Is anybody using this system ?We would love to hear from you , recommending this POS to a friend of us for an Argentinian Steak House in Lake Worth Florida.Thanks

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Zach

                      Gus- Did you get any feedback from this POS? Considering purchasing it for our restaurant/bar. Thanks

                        This comment refers to an earlier version of this review and may be outdated.

                        Katie

                        Hi Gus and Zach,

                        If either of you are interested in hearing from one of our current Lightspeed Restaurant users, please feel free to reach out to me at 1(866) 932-1801 extension 800.

                        Kind regards,
                        Katie
                        Customer Success Manager

                          This comment refers to an earlier version of this review and may be outdated.

                          Ken Rzab

                          Gus- we just went live with Lightspeed. For the most part we are happy with it. However, there are some basic accounting features that are missing and there are some limitations we have had to find a way to work around. if you are still considering lightspeed feel free to contact me. I would be happy to let you see it in action.

                            This comment refers to an earlier version of this review and may be outdated.

                            Allison S

                            Hey! Would love to know what accounting difficulties you have. I’m considering light speed right now for a few restaurants…

                              This comment refers to an earlier version of this review and may be outdated.

                              Heather

                              Hi Allison,

                              Let us know if you’d like to be put in touch with other Lightspeed Restaurant users. We’d also encourage you to speak to one of Restaurant reps about our Lightspeed Accounting feature.

                              Give us a call to get in touch: 1(866) 932-1801 extension 1.

                              Best,
                              Heather
                              Community & Engagement Manager

                                This comment refers to an earlier version of this review and may be outdated.

                                Heather

                                Hi Ken,

                                Hope you were able to find a solution to the accounting features you had issues with. Please don’t hesitate to reach out if you require further assistance! Our Customer Success Managers can be reached by email success.na@lightspeedhq.com or by phone 1(866) 932-1801 extension 800.

                                Best,
                                Heather
                                Community & Engagement Manager

                                  This comment refers to an earlier version of this review and may be outdated.

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