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Revel Systems Review

Revel is suitable for any-sized retail, restaurant, or hospitality business, but be prepared to make a long-term commitment and a learning curve.

    Shannon Vissers
  • 301 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Shannon Vissers

Shannon Vissers

Expert Analyst & Reviewer at Merchant Maverick
The former editor-in-chief of SteelOrbis, Shannon has been researching and writing about small business software and financing since 2015. Her shopping and retail expertise has been cited in numerous publications, including Reader's Digest, MSN, Yahoo Finance, and GOBankingRates . She has also published articles for LIVESTRONG.COM, eHow, Life'd, and other websites. Shannon attended San Diego State University, graduating in 2005 with a BA in English.
Shannon Vissers
View Shannon Vissers's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Revel POS Systems



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Revel POS Systems for yourself.

The Merchant Maverick Seal of Approval 🏆

Revel POS Systems



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Revel POS Systems for yourself.

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To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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301 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    John Handy

    Organization Name: Treebones Resort

    Revel has continually declined in customer service. You can easily expect to be on the phone with them for hours. They recently dropped the most important feature for us which is the card reader that plus into the ipad so servers only have to carry one device. We are quitting Revel and are in the expensive time consuming process of moving to another POS system. Revel’s days are numbered unless they have a radical change in the way they approach business. Everyone who bought their system is in the customer service business so all of their customers know what bad customer service looks like.

    1
    • Organization Name: Treebones Resort

    This comment refers to an earlier version of this review and may be outdated.

    Chris Frary

    Organization Name: Mike's Corner Deli

    I have had revel for about 6 years now. If you have a somewhat complicated menu, hands down they are the best. Setup will take a long time, in fact I’m still tweaking to this day! When I first signed up everything was included but it appears they are putting a lot of features behind a paywall. Prices have risen steadily from about $250 to $350/month no features added. They nickel and dime you for every tiny feature (ex customer facing display 25/month). Support (Philippines), has fallen way off the map. For Gods sake don’t update unless you are sure you want new features/bug fixes. Some of the updates tend to make easy things a lot harder. I wish there was some ability to customize a bit more on the iPad side for buttons etc. I just had a trial account with Shopkeep and while they have come a long way they just aren’t there (Combos, CallerID, and Tax Inclusive Pricing). I’ve been through them all sales does not talk to product development (All POS Companies) they are only there to get your money. Get a free trial at all costs!!!

    3
    • Organization Name: Mike's Corner Deli

    This comment refers to an earlier version of this review and may be outdated.

    Kay Timm

    Organization Name: Grand Fête

    I have used Revel for 3 years. Their troubleshooting was absolutely wonderful ! Recently,,, I have called the help line and hung up after being on hold for 10 minutes or more.. I have sent emails, no one responds. Moving to another POS system is difficult at this time but I would highly consider an alternative if this continues. Revel… what happened to you ?

    1
    • Organization Name: Grand Fête

    This comment refers to an earlier version of this review and may be outdated.

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Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

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