Revel Systems Review

Pros

• Numerous integrations
• Advanced reporting
• Raw ingredient tracking
• Multistore capability

Cons

• Expensive for low-volume merchants
• Steep learning curve
• A three-year commitment is necessary for the lowest price

Revel Systems Overview

Revel Systems POS boasts one of the most advanced feature sets on the market, with a full reporting suite, advanced inventory management, a built-in credit card processor, and nearly any integration you can think of. Revel’s functionality is so extensive that it occasionally gets in its own way, as it is not extremely intuitive compared to its competitors. But Revel is also continually updating and expanding and has made strides to ease that stress for customers.

Revel Systems is one of the more advanced and loaded POS systems available to merchants of all sizes. While geared toward larger businesses with multiple locations, a smaller retailer/restauranteur may find Revel an ideal fit. It’s certainly not the cheapest system on the market. However, given its robust integrations and advanced back end, it’s hard to imagine any business owner (particularly in the foodservice industry) would find Revel Systems lacking.

What Is Revel Systems?

Revel Systems is an all-in-one point of sale system for retail establishments and restaurants. It has one of the most robust feature sets in the industry, including highly advanced inventory and reporting that can suit businesses of virtually any size.

Revel Systems Pricing

Revel pricing starts at $99 a month per terminal, with a two-terminal minimum. Note that to get the best rate, you are billed annually and need to sign a three-year contract, which is a bit unfortunate. You’ll also probably want to talk to a representative to get an official quote and make sure that your system has everything you need for your specific business before committing.

Revel also offers its own processing system, with a standard rate of 2.49% plus $0.15 per transaction, but it isn’t easy to find that rate through its website, and you are asked to submit information for a quote. It’s less than ideal getting a potentially different rate and having to compare that, but Revel does integrate with other processors as well if you are happy with a third-party provider.

While Revel is a very robust product, Revel Systems pricing is on the high side for many small businesses, especially those that may not need everything the POS offers and/or don’t need two terminals. However, the Revel Systems price is much more affordable compared to a legacy POS system.

Extra Costs & Fees

Revel Systems Features

To see an exhaustive list of Revel features, check out Revel’s website or some of its training videos. It’s got some pretty cool industry-specific features. For a shorter list, just keep scrolling.

• Fully Functional POS: Revel POS works in a hotkey fashion; cashiers can tap on menu categories with drop-downs of items and modifiers to select. Or, if you prefer, barcode numbers can be entered into the system for scanning items. Multiple tax rates, discounts, service fees, and surcharges can be set to add on automatically or manually at the time of sale. In the “edit item” screen, cashiers can place orders to-go, for delivery, repeat items, remove items, enter discounts, enter special requests, and add quantities. And, of course, the POS can also void payments, allow for tips, split bills, email receipts, print/reprint guest receipts, and enter rewards card numbers. If an order has already gone to the kitchen, you can go back and add additional items, sending only the newly added items to the kitchen. Items already sent cannot be edited or deleted, but they can be repeated, discounted, increased in quantity, or voided off the bill.
• Real-Time Inventory: Adding and managing inventory with Revel is simple, requiring only an item and price (though other fields, such as cost and SKU, are also available). A style matrix is available for easy mass entry of inventory items that are similar but differ by color, size, or style. Additionally, inventory can be imported using a template (such as the one listed on its support page). Revel can track inventory per ingredient, and food cost reports are also available on the ingredient level. Low-stock items are listed in red on your inventory page with nifty reorder buttons. Revel can even handle retail fuel sales with wet stock management.

• Purchase Order Management: In addition to creating purchase orders and associating inventory with vendors, Revel helps you manage when stock items arrive and are added to your inventory. You can notate partial orders when vendors only send you a portion of your stock and finalize orders once completed.
• Till Management: All cash management functions are located under the manager selection of the settings tab: batch processing, over/under tills, and printable quick-view reports, such as total cash/credit/check/gift certificates for the night, items sold, and time management.
• Customer Management: Revel tracks customer purchases as well as all necessary customer information, such as name, address, phone number, and email. This information can be exported and used to create mass marketing campaigns or cross-sell other items. You can even customize table reservations by adding customer preferences and sending text notifications when the customer’s table is ready.

• Employee Management: Each employee can have their own unique and secure PIN-activated login or swipe card to track time, employee performance, and employee activity within the system. Employee reports can be created based on the number of voids, the number of discounts, sales volume, and productivity. Access parameters are customizable per employee responsibilities. The system can also handle scheduling employee time.

• Flexible Ordering: Revel Systems has designed creative ways to simplify ordering, including tableside ordering, mobile and online ordering, and customer-facing displays. Revel has also added the ability to play a video on the customer-facing display whenever it is idle.
• Kiosk POS: Using the iPad POS as a self-ordering kiosk, customers can place their orders and pay all on their own. They can browse menus, select or edit items and quantities, and place orders with their name. Orders can be completed by paying with credit, debit, gift card, or cash.
• Kitchen Display System: In kitchen view, sending an order or entering payment over an iPad sends the information to the kitchen display system. The expedite view allows servers to see if an order is in progress or completed. The kitchen view (a.k.a. cook view) will display the order, plus any modifiers, the time the order came in, the server name, the customer name, and the status of the order (completed or not). Once the food is taken out, the server touches “completed” in the expedite view and clears the order off the screen.
• Digital Menu Board: Revel is integrated with digital menu boards, so the Revel system and your menu displays can talk to each other and exchange data. Whenever you update your menu in the Revel POS, your digital display will also update.
• Intelligent Reporting Suite: Revel reports are pretty extensive and easy to read. Some of the dozens of reports available include transaction details, sales summaries, ingredients sold, PLU reports, available/used gift cards, total voids, total credit transactions, refunded/exchanged items, percentage of labor against sales, and employee check-out reports. Real-time tracking provides instant visibility to sales, staff, and location data. You can export data as you need.
• Safe & Secure Servers: Revel’s hardware, software, and network are PCI-DSS compliant. Sensitive credit card information is encrypted and never stored. Revel’s data centers are PCI compliant and SAS 70 Type II certified. All data is encrypted and backed up regularly, and single location businesses operate on their own database.
• Loyalty & Gift Cards: Revel integrates with several gift card companies to give you options, and its loyalty functions continue to expand. You can customize it in whatever way you want to reward your customers, and the system can track and store data for research. Revel also offers a completely card-free loyalty program, tracking points and purchases entirely online.
• Product Management & Menu Building: Revel allows you to customize your menus with a wide variety of categories and sub-categories to choose from. Modifiers are easy to navigate, and you can automatically push changes into the system instead of inputting them manually.
• Delivery Management: Track your deliveries and orders in real-time, all from your POS. The system can store customer information and order history and automatically optimizes delivery routes. A delivery management function is particularly useful for pizza delivery services, as Revel offers driver tracking and integrates with Google Maps.

Is Revel Systems User-Friendly?

Once set up, the software is fairly easy to use. The front end is especially intuitive and easy to navigate, and the back end is set up with training videos. To see Revel in multiple environments (restaurant, quick service, retail, etc.), check out some of its training videos on YouTube.

• Front End: Revel requires staff to log in with a PIN to access unique settings and permissions. A touch screen displays a product matrix (with optional descriptions) on one side and order tallies on the opposite side. Quantities and modifiers are easy to add, as are additional payment and discount options. The Revel POS can also be used as a kiosk or customer-facing display. It’s an aesthetically pleasing display, and the layouts are intuitive, so even as a novice, you’re not spending a lot of time searching for the right button.

• Back-End Management: Revel is designed for easy navigation through everything from inventory to employee management, but its user-friendliness is not apparent until you get the hang of the system. Performing advanced functions (or even achieving basic familiarity with how the system works) takes serious dedication, time, and training since Revel assumes that a business owner is familiar with POS systems and advanced features. If you’re expecting to simply pull it out of the box and quickly get the hang of it, which is the case for some other systems, you’ll certainly find yourself frustrated. That said, most of the basic functions are pretty easy to navigate and use. Exporting data is simple, employee permissions are easily managed, and adding, modifying, or removing items can be accomplished directly from your dashboard. Revel has made it easy to turn off any features you aren’t using, so they don’t clog up the interface.

Revel Systems Customer Service & Support

Revel offers 24/7 support to all customers in a number of ways:

• Phone: Revel sales, technical support, and billing staff are available 24/7, which is included in your software package.
• Email: You can email support directly or submit a request with their customer support form.
• Remote Support: A technician can access your POS remotely to diagnose/troubleshoot issues directly without all of the extra confusion (such as describing the thingy that keeps blinking).
• Web Support: You can check Revel’s support page for commonly reported issues. You can search for what information you’re looking for or submit a support request.
• Onsite Support: You’ll need to contact Revel for onsite technical support. There are additional fees involved.
• Revel University: This is Revel’s website for training and videos.
• Social Media: Revel does have a blog; if you’re interested in what the company is working on, it’s worth taking a look. You can also follow various social media accounts, including Instagram, Twitter, Facebook, and LinkedIn.

Payment Processing With Revel Systems

Like many other POS companies, Revel has introduced its own processing system. Revel Advantage integrates directly with the software and offers a competitive flat processing rate of 2.49% plus $0.15 for transactions. What’s nice is that if you like an existing processor or can find a better rate, Revel still integrates with plenty of other payment processors.

The marketplace section of the company website lists third-party integrations for gateway payment processors and payment processors. The list of compatible payment processors includes Moneris, Adyen, and Tyro. For gateways, Revel supports USAePay as well as FreedomPay.

Contract Length & Early Termination Fees

To lock in Revel’s cheapest pricing of $99/month, you have to sign on for a three-year contract, which is a pretty significant commitment for a small business. The fees for terminating this contract are also stiff, with individuals being forced to pay either double the amount remaining on the contract or $15,000, whichever is higher.

Revel POS Systems Integrations & Add-Ons

Revel has an open API and a whole slew of third-party integrations. Having so many available integrations is one of the company’s bigger selling points, as it partners with dozens of companies. You can pick and choose the features that are best for your business. Listed below are some of the major integrations, all of which you’ll find in the Revel marketplace:

Add-Ons

• Digital menu board
• Kitchen display system
• Customer-facing display
• Kiosk POS

eCommerce/Online/Mobile Ordering

• Shopify
• Kosmos Central
• Open Dining
• Zuppler
• Chowly

Employee Management

• Deputy
• DTT
• Homebase

Mobile Payment Processors/Forms Of Payment

• Apple Pay
• Bitcoin
• PayPal
• Zapper
• Braintree

Loyalty Programs

• LoyalTree
• Synergy World, Inc.
• Pepper
• LevelUp

Accounting

• QuickBooks Online
• Xero

Revel Systems Reviews

Revel Systems, Inc. is rated A- with the Better Business Bureau and has 11 complaints closed in the last three years, including three complaints closed in the previous 12 months. However, Revel has only 2.4/5 stars on Trustpilot.

Negative Revel Systems Reviews & Complaints

As follows are some common issues and complaints described in Revel POS reviews.

• Complicated System: Many Revel POS complaints revolve around customers struggling to access or use various features, particularly on the back end. This isn’t a plug-and-play system, and there’s a lot to sift through if you’re a novice in the POS world. For its part, Revel has noted this recurring complaint and has taken steps to make things a little less overwhelming with its inventory management and reporting in particular.
• Revel Advantage: A lot of unhappy Revel customers (on Trustpilot, in particular) dislike Revel’s in-house payment processing service, Revel Advantage, and how the company pushes you to use this processor. Some customers also stated that Revel has a hefty early termination fee if you try to exit your payment processing contract early. Other reviewers didn’t realize they were signing a three-year contract when they signed up for Revel.
• Expensive: Some customers feel Revel is not worth its high price tag or that the system was more expensive than they initially thought it would be. In one Revel Systems review, the customer said the company even raised their monthly price mid-contract.
• Customer Service: While the company is easy to get in touch with initially, a handful of reviewers thought that Revel had less than helpful technical support. Some customers were bothered by long wait times.

Positive Revel Systems Reviews & Testimonials

Here are some of the positive things customers have to say about this POS in Revel Systems reviews:

• “Always On” Mode: Formerly known as offline mode, this feature allows you to continue to do business as usual if your internet is down (or experiencing a slowdown). This feature is still pretty unique among POS providers and allows you to continue to accept cash and card payments.
• Versatile POS: Revel is thoughtfully designed and works well for many merchants. Its cloud-based functionality is also a huge contrast to the more rigid functionality of computer-based POS systems. It’s therefore versatile and adaptable to fast-paced businesses with ever-changing needs.
• Constant Improvements: Since our initial review of this software, there have been some pretty significant improvements, and Revel shows no sign of stopping. Upfront software license fee? Gone, and in its place is a manageable monthly subscription model with the license costs built in. Inventory options? Expanded and improved with room to grow. Slow-responding technical support? That I’ll leave you to judge.
• Customer Service: Revel reports a Customer Satisfaction Rating of over 93% for software, hardware, and logistical issues. Though it hasn’t always had a great technical support reputation, Revel has recently stepped up its game in this arena. It’s taking steps to improve customer relations, including the recent revamping of its suite of training videos.

Final Verdict Of Revel Systems POS

Revel will undoubtedly have you covered if you’re looking for a cloud-based POS for a restaurant or hospitality business. If you need a comprehensive system without any gaps in the software and that’s moderately affordable, this is likely the system for you. For regular retail businesses, Revel has improved its offerings and is a solid option, but I’d shop around before deciding.

If you own a small business, Revel is certainly scalable for virtually any size. However, depending on your revenue, the monthly subscription may still be too high, or you may not want to commit to a three-year contract. Revel is not a casual, month-to-month POS system like Square POS. You also may be overwhelmed by the amount of work required to set up all the various Revel features and settings you may never use. However, if you’re planning on fast growth, it would be nice not to have to transition from a more basic, free POS system.

Although Revel is a good POS system, using Revel Systems is a long-term commitment. The negative Revel Systems reviews online are largely made up of merchants who regretted making this commitment. Getting out of this commitment isn’t easy and could set you back thousands of dollars. To make sure you don’t experience any unhappy surprises with Revel Systems, make sure you read and fully understand your merchant contract before committing to use the Revel POS system — or any POS system, for that matter.

To evaluate some more POS options, read our post, 10 Best POS Systems For Small Business.

Revel POS Systems FAQs

The Merchant Maverick Seal of Approval 🏆

Revel POS Systems	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Revel POS Systems for yourself.

The Merchant Maverick Seal of Approval 🏆

Revel POS Systems	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Revel POS Systems for yourself.

Sources

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