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Adyen Review

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Adyen Review

  • 7 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2006
Location
Amsterdam, NL
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

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7 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Eric

    Organization Name: tryhards

    Adyen is a joke. As some of the others mentioned in their posts here, their customer service is a disaster. I signed up twice on their website and their customer service continued to tell me they couldn’t find my information, then they just left it at that and wouldn’t explore further.

    1
    • Organization Name: tryhards
    Stella

    Negative 5 stars for Customer Service ( Lisanne )

    Our website is under construction and we are a new startup that looking for a payment gateway. Recently, we reached out to Adyen and try to ask some simple questions and she refused to answer those simple question. Saying that they are unable to proceed with our inquiry as our website isn’t fully functional at the moment. Maybe we are from Asia? Or she’s just trying to chase away beginner merchant? Not helpful at all. We are just asking information, not applying for a live account yet. Is it so difficult for you to provide some information on those simple questions? We consider that as rude. We will never ever think of using Adyen again.

    Please state on the website that new merchants are not welcomed if you don’t like to accept new merchant. It’s wasting everybody’s time. Feeling disappoints with Adyen’s Customer Service.

      This comment refers to an earlier version of this review and may be outdated.

      Steven_lex

      Organization Name: Steven_lex

      Adyen is very good for the international merchant’s and the exellant customer service is very pleasing. Adyen does not have setup or application fees that attracts everyone.
      By the way!
      And Happy New Year!

      • Organization Name: Steven_lex

      This comment refers to an earlier version of this review and may be outdated.

      Gene

      Beware, Adyen collects sensitive personal information like SSN and copies of ID’s sometimes absolutely unnecessary. They will refuse to provide access to the sensitive personal information they collected even in the case when they reject your application and refuse providing any payment services, that looks like a gross violation of privacy laws.

        This comment refers to an earlier version of this review and may be outdated.

        We've done in-depth research on each and confidently recommend them.

        Samad Hassan

        Dear Support,

        We would like to inquire if we can use your merchant services for our company registered in Canada.

        Let us know if you would be willing to give us a merchant account for our two businesses whose details are mentioned below.

        1) The First business is related to outwear clothing.

        2) The Second business is related to research help for students.

        Waiting for your quick response.

        Best Regards, Samad

          This comment refers to an earlier version of this review and may be outdated.

          Colm

          Excellent review. Clearly well researched, well argued and detailed. Thanks!

          5

            This comment refers to an earlier version of this review and may be outdated.

            Tim

            Hi Rose,I was very impressed with your article especially the level of detail you were able to get to. It is good to see that one of our core values: “we talk straight without being rude” is very clear for you as a outsider. Transparency indeed is key to our success and a big differentiater compared to the “old’ banking world.We are upgrading our webside continuously and will keep your remarks in mind. Again I thank you for your feedback and if you have questions, please just ping me.Kind regards,Tim van DiestHead of Account Management

            5

              This comment refers to an earlier version of this review and may be outdated.

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