Shopify Review 2023

Shopify is one of the best eCommerce platforms available. Our full Shopify review lays out the pros and cons, including added fees & extra costs, to help you decide if it's right for your store.

    Kate Hoots
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Total Rating5.0
Pricing Excellent
Features Excellent
Customer Service Excellent
Integrations & Add-Ons Excellent
Reviews Excellent

Shopify At A Glance

  • Free trial, with no credit card required
  • Five plans to suit your business size, needs, and budget
  • Inexpensive Starter plan allows social media selling and buy buttons

Kate Hoots

Kate Hoots

Senior Staff Writer at Merchant Maverick
Kate started writing on business topics in 1996, working for groundbreaking B2B newsletters Communication Briefings and The Competitive Advantage. She joined Merchant Maverick in 2020 and is an expert in business banking, insurance, and eCommerce. She has been featured on NBC TODAY, Yahoo News, GoBankingRates, Scripps News Syndicate, and CBS Radio. She has a bachelor's degree in English literature from Lewis & Clark College and lives in Canby, Oregon.
Kate Hoots
View Kate Hoots's professional experience on LinkedIn.



The Merchant Maverick Seal of Approval 🏆

Shopify


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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shopify for yourself.

The Merchant Maverick Seal of Approval 🏆

Shopify


Start Trial

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Shopify for yourself.

Sources

To learn more about how we score our reviews, see our eCommerce Software Rating Criteria.

89 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    LW

    Trying to work with Help Center one of my worst experiences in several years.They can’t even follow directions published on their own pages.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Casey

    As soon as I opened your website there was 5stars given to shopify. Then I scroll down and before the article starts there is a redirect link for shopify. Then I go to back out of your site and a full page take over with another shopify add. Do they own you or just pay you alot. Either way you are a joke and I will check back to see if my post is on your review!

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi Casey,

    Sorry for the delay in responding. We’ve had a lot of questions to get through lately.

    To respond to your question–It’s important to know that in order for all of us here at Merchant Maverick to continue publishing the valuable and completely free content that we do, we had to get creative! We are NEVER EVER paid for writing positive reviews. We are paid for advertising placements by a few highly rated companies, and we have no problem disclosing that to our readers. We have a page on our site where you can read all about How We Get Paid and you can also check out our Rating & Scoring System if you’re curious.

    If you have any other questions we are happy to help.

    This comment refers to an earlier version of this review and may be outdated.

    Joe Mirsky

    I closed my jewelry store in New Jersey and had lots of unsold items left after going out of business sale. I put them up on Shopify at 5% over cost/wholesale to cover expenses. Took forever with lots of live chats to get it set up more or less right. Less right are descriptions far below item image on some of the items. Initially, some images were huge, blown up ridiculously large. After a number of chats I was told that this was so because the default image proportions are set to square so say, a long necklace, comes out square with the width and height the same resulting in a monstrous image way out of proportion to most other images. It took a number of chats for someone to tell me that I could set the image to unsquare and that did it for the image sizes. But still there are image descriptions far below the image for a number of products. Couldn’t get them to solve that one so I left it as is. I just discovered that my gemstone earrings collection was not visible among the other collections. Took me quite a while to sort that one out. Why when I create a collection it isn’t automatically added to the other collections when saved is mystifying to me. .A friend with a store that sells used books and records in my town tried to set up a site on Shopify and he said it was so nonintuitive he gave up, and he’s a pretty smart guy. The Shopify store url is also mystifying, no httpt::// or www. Hyphens between the words in your store name followed by .myshopify.com. I registered my store name as a .com domain with Hostgator after all these Shopify problems just in case it didn’t work out. I could fix it for them. I’ve been dealing with the public for 40 years and have done 2 web sites from scratch myself and if I tell you it’s non-intuitive, it is. But I’m an old guy now and don’t need that aggravation.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Rob Sassone

    Organization Name: Labwear.com

    The WORST customer service I have ever experienced. It is impossible to get help!

    1

    This comment refers to an earlier version of this review and may be outdated.

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