TouchBistro Review

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Date Established
2011
Location
New York City, NY

Highlights:

  • Elegant, simple design
  • User-friendly
  • Cost-effective
  • Secure, onsite system
  • Excellent for small and large restaurants alike

Overview:

We’ve all seen morning coffee buyers anxiously standing in line, waiting for the caffeine fix that will carry them through their day. Picture this instead: staff walking the line and taking orders and payment ahead of time so that when the customer reaches the counter their coffee is waiting and ready to go. You may have even seen this system implemented at some of your favorite drive-thru coffee chains. That’s part of the reality that Toronto-based TouchBistro founders Alex Barrotti and Geordie Konrad created with their sleek POS app. It’s catching on too, as more restaurants are migrating to tablets and downloadable POS applications. The hospitality industry appears to be in favor of making paper orders and clunky hardware a thing of the past. In the POS world, TouchBistro has rapidly climbed to the top of the market, and is ranked as the top-grossing POS Application on Apple’s App Store in over 35 countries; the company has also received multiple industry awards and honors. Touch Bistro was recently a 2016 Stevie winner (an international business award) in Customer Service and was rated the best POS system for restaurants in 2016 to name just a few.

Designed for restaurants, cafes, and bars–really any business with a menu–TouchBistro is a proven, successful Point of Sale application that runs solely on mobile iPads that are synchronized through a local network. The TouchBistro hardware setup is simple and low cost and the licensing fees are also cheap compared to the gigantic POS systems of yore. Better yet, customers love the modern look and feel of the tablet-based check out system that can handle seating and table assignments, menu selections and ordering, wireless transfer of orders to the kitchen, split tickets and tabs, and daily sales reports. Even payment can be completed tableside, with the option for receipts that can be quickly emailed to customers. The mobility allows restaurants to complete every task with greater ease and speed. Staff can spend more time on the floor attending to customers and creating a positive dining experience.

Get Started With TouchBistro

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Pricing:

The TouchBistro pricing is as follows:

  • Solo – $69/month for 1 license.
  • Dual – $129/month for 2 licenses.
  • Team – $249/month for up to 5 licenses.
  • Unlimited – $399/month unlimited licenses.

Each license equals one register. All plans include 24/7 customer service, free updates,cloud reporting and analytics, full tableside and quick service POS features, and unlimited users (staff who are not licensed). You can book a free demonstration of TouchBistro to see how it works before committing to a plan.

Cloud-Based or Locally-Installed:

TouchBistro is locally-installed and does not require W-iFi or Internet to operate outside of the initial download and software updates. For the Standard subscription, all you need is the one iPad—your whole restaurant will be run and managed directly from the device.  For two or more iPads, you must run the Pro Server Application on a Mac Mini.  This acts as the central database for your restaurant, and all iPads will communicate with it to stay in sync with one another. TouchBistro also offers cloud based services for viewing reports and other important restaurant data.

You will need an internet connection for credit card payment processing, though (see Product Overview for more information).

Specific Industry:

TouchBistro is intended for the restaurant industry and is ideal for food trucks, cafes, bistros, bars, pubs, and casual or fine dining–basically any business that serves edible products.

Specific Size of Business:

The TouchBistro POS is well matched to businesses that fall in the small-to-medium range (it’s great for food trucks), but it has become more and more capable of handling large scale restaurants as well; it is actually the POS of choice for a few big name eateries in the US.

Ease of Use:

The TouchBistro iPad interface is very well done. It’s simple to navigate and attractively designed with a fresh color palette. The simplicity and aesthetics are important as the app is designed to act as both a POS and a digital menu with full color, high-res photos of each menu item. Anything your customers are directly interacting with needs to look sleek.Split_Seat-1

I do have one user-friendly count against TouchBistro, which is the fact that the entire menu has to be setup, by hand, on the iPad. This is fairly intensive compared to other cloud-based POS systems that feature an online back-end where you can upload a CSV file with your data and photos instead of laboriously adding each product individually. If you have a small menu, you’ll be fine. If you have a large menu, prepare to get comfortable at your desk.

TouchBistro POS

Hardware and Operating System Requirements:

TouchBistro is partnered with Apple and the app runs on either the iPad or the iPad Mini (with the exception of the first generation iPad). If you have more than one iPad device and are using TouchBistro Pro, you’ll need a local server, which can be housed on an Apple Mac Mini, an iMac, or a Macbook Pro. To learn more, click this link.

Many POS apps only deal with the software side of things and direct clients to outside dealers for hardware. TouchBistro is a little different in this respect as they offer custom hardware packages. If you don’t want to go with a package, you’re also free to purchase the different hardware elements on your own. See below for hardware compatible with the TouchBistro app.

  • iPad/iPod Touch – TouchBistro runs on either the iPad Mini or the iPad (except for the first generation iPad). These range from $199 to $1099.
  • Routers – You can use the Apple Airport Extreme.
  • Cash Drawers – TouchBistro leaves the decision on cash drawers up to you. TouchBistro does require that the drawer uses an RJ12 connection and is a printer-model. Since there is not a huge variation in hardware, so most drawers should be compatible. Depending on the model, cash drawers generally run from $100-$130.
  • Printers – TouchBistro supports the following printer models: Star Micronics Impact TSP100 Series and Star Micronics Impact SP 700 series, Epson Thermal Printer–TM-T88V, and Epson Impact Printer–TM-U220B. These printers range from approximately $250-$350 dollars. If you go with an Epson printer, be sure that it is LAN based.  TouchBistro does not work with parallel or USB printersPasted image at 2016_07_13 11_25 PM

Product Features:

If you visit the TouchBistro website you can find information on app features and descriptions of the various industries the software is suited for. Below is a list of current features. Keep in mind that while these features are mostly accurate, things change quickly. If you have specific POS requirements you’ll want to directly confirm with TouchBistro on whether or not the app can meet your needs.

  • Taking Orders:
    • Staff can take customer orders tableside with the TouchBistro app. The app can double as both a menu and a POS system.
    • If you’re taking an order at a counter (rather than at a table) you now have the option to set up and view the iPad screen with a landscape orientation.
    • Easily scroll through different menu categories and customer parties with touch tabs.
    • Send the order to any printer in the business.
    • Take orders in table view or in tab view.
    • Send orders to the kitchen all at once or by course, depending on the type of venue.
    • Create tabs appropriate for a bar or pub setting.
    • Items can be shared by the whole table, moved from one guest to another or edited.
    • Take notes or make special accommodations for each order.
    • Move an order from the cash register to a table or tab.
    • View all current orders at once.
    • Lock the register so you can serve multiple customers without being locked out.
    • Print or email receipts.
    • Order taking can now be customized for right or left-handed employees.

TouchBistro POS

  • Table Management:
    • Design the table layout with the floor plan function. Use templates or start from scratch. Move or edit the floor plan at any time. Combine tables for large parties.
    • Manage multiple tables at once, with one iPad. Or manage one table with multiple synchronized iPads.
    • Choose a table to seat a party and then name the party and record the number of guests. Each table is color coded according to the section of the server.
    • Quickly assign seats to each customer and pair orders with seat assignments.
    • Managers can directly assign waiters when opening a table on their behalf. You can also reassign a waiter to a closed bill or check.
    • Convert an open table order to a bar tab.
    • If you have TouchBistro Pro, you can take advantage of the “Reservations” function which allows you to associate tables with a reservation.

TouchBistro Pos

  • Course/Menu Management:
    • Design a custom menu with separate categories (i.e. appetizers, entrées, desserts, etc.). Each menu item features a full screen photo that can be uploaded or taken directly with the iPad camera feature. The full screen shot is paired with a short description of the item that can be shown to customers.
    • Add or edit modifier groups. Assign a UPS code for basic inventory purposes.
    • Assign additional costs to special items or order additions.
    • Use the “duplicate feature” function to build your menu more quickly.
    • Switch between breakfast, lunch and dinner menus.
    • Create up to 8 different courses.

Touchbistro POS

  • Reporting:
    • View sales history for any given date or time by moving rotating dials and refreshing the page. Print receipts or email sales history from this point.
    • View sales statistics for section totals, category totals, waiter totals, food totals, alcohol totals, tax, menus, and discount totals.
    • Create sales reports for various line items of your choice. Save your reports preferences as a template.
    • Print or email end of day report.
    • Export data as a CSV file.

ondemandreports-1-main-big

  • Employee Management:
    • Staff members can log in and out for each shift. Some basic scheduling capabilities available as well.
    • Assign titles according to employee status (i.e. hostess, bartender, manager).
    • Set permissions and passcodes for each employee.
    • Assign security settings (low/medium/high) to help monitor activity
    • Assign specific sections of the restaurant or bar to each employee.
    • Track which employees are deleting items on a regular basis, or using the No Sale button more frequently than necessary.
  • Taking Payment:
    • Split payment across any combination of guests. Assign different forms of payment to different guests.
    • Process multi-tender payments: cash, card, check, gift card, and hotel room.
    • Email bills and receipts to customers with one tap.
    • Customize the bill and guest checks to your liking. Add your logo.
    • If desired, add a Tip Guide to the bottom of bills and guest checks.
    • Void multiple items at once and print voided items on a separate chit.
    • Use the “Fast Bar” feature to quickly complete payments and close orders.
    • Gift card capabilities through Mercury Payment Systems.
    • Split and close by seat or by a group of seats/table.
    • Guest’s checks can now have multiple tax amounts printed on them.

Integrations and Add-Ons:

Currently, TouchBistro integrates with:

In addition, TouchBistro has recently partnered with JUST EAT, an online restaurant/food ordering service that helps connect restaurants and customers. You can read more about this collaboration here. What’s more, TouchBistro just released an update that allows the app to be used in Spanish or French. If your iPad’s default language is English, French, or Spanish, TouchBistro will automatically switch to that language once it is installed. To learn more look here.

Compatible Credit Card Processors:

TouchBistro is compatible with the following gateways:

  • Mercury
  • Moneris
  • Cayan
  • Premier Payments
  • Smooth Pay
  • PayPal Card Processing
  • Chase Paymentech (CA)
  • iZettle
  • RBC Caribbean
  • Tyro Payments
  • OpenTable Payments
  • Vantiv
  • Avero
  • Sculpture Hospitality

Keep in mind that although your TouchBistro wireless network does not require Wi-Fi or an Internet connection to operate, your payment gateway DOES require a wireless connection. If your Internet goes down, you will not be able to process credit card payments. To learn more about the TouchBistro’s integrations and add-on’s, look here.

Customer Service and Technical Support:

TouchBistro offers 24/7 customer service for both Standard and Pro subscribers. You can either call them at (855)363-5252 or if you have a simple query you can also email the company directly at support@touchbistro.com.

The TouchBistro Facebook does have some client/staff dialogue as well as information about updated features and new TouchBistro developments. Check out their Facebook here. You can also watch some short Youtube videos that give overviews on various TouchBistro functions ranging from setting up your wireless network to configuring your menu. I found their videos well done and helpful. TouchBistro has a Twitter too.

The TouchBistro website also features a comprehensive support section, complete with set-up guides, written instructions, and tutorial videos.

Negative Reviews and Complaints:

After scouring the internet, a few negative complaints repeatedly showed up.

  • Customer Service – There were many complaints about long wait times and customer service representatives taking a couple days to respond.
  • Reporting – There were several complaints about reports having glitches.
  • Lack of Features – A few customers asked for more extensive inventory and reporting features.
  • Not An All-In-One POS – As I mentioned above, TouchBistro has put most of their development energy into the POS system itself. The result of that focus is an app that has been very successful in what it is designed to do–manage the customer experience inside the restaurant. However, if you’re expecting an app that also offers a lot of additional features, you’re going to need to look elsewhere, at least at this point. The inventory function is limited and probably wouldn’t be sufficient for a lot of businesses. For example, the system will register when a pizza has sold, but it can’t itemize the ingredients that went into the pizza (i.e. pepperoni, flour, tomato sauce). The reporting and accounting features are also fairly basic although the app now integrates with Shogo and Xero. Employee management has become easier, thanks to a recent integration with 7Shifts, and fortunately receiving and storing customer data has become a simpler process as well.
  • Not Cloud-Based – I asked TouchBistro why they decided not to go with cloud-based servers for their product and they told me that their system is based on local servers for security and stability reasons. I can certainly appreciate this, but I also love the mobility that cloud-based POS apps offer business owners, and TouchBistro is beginning to realize how important mobility can be to a restaurateur. There’s a real benefit to being able to monitor every aspect of a restaurant in real-time from any location. For some restaurants, payment processing mobility or the ability to manage remotely might be a real issue, while for others it might not be a concern at all. It depends on your needs. If you’re comfortable with the new cloud reporting feature that’s currently in beta, then TouchBistro may be a good fit after all.

Positive Reviews and Testimonials:

If you’re looking for a really solid POS app that doesn’t have a bunch of bells and whistles, then TouchBistro might be a great match for you. Here’s why:

  • Popularity – TouchBistro has been the top-grossing POS app on iTunes several times over the last year. That’s definitely something to pay attention to. TouchBistro has a lot of clients–from restaurants, to cafes, to bistros–that have modified their app to work for them. While the fact that the app is undergoing so much development is a little unnerving, it also indicates that the company is growing and successful. Many customers don’t seem to mind that there are constant updates and a few even see it as a positive.
  • Solid, Easy Design – There are quite a few customers who rave over TouchBistro’s ease of use and that fact that its interface is really sleek. The design is modern and attractive, it’s intuitive and very simple to navigate and use. You’re not going to be spending much time training new employees how to use it like you would have to do with more complicated POS systems. The initial setup is also going to be minimal. Anyone with a small amount of technical know-how will be able to setup the entire system very quickly, which also helps reduce costs.
  • Low Cost – TouchBistro is very cost-effective within the grand scheme of POS options. The hardware costs are minimal compared to large, hardware-intensive POS systems. If you have a very small business with only one terminal, it’s especially great: $299/year works out to about $25/month. This is completely feasible for smaller venues.

Final Verdict:

I have mostly positive feelings about TouchBistro. I really love the app and the way it seamlessly takes you through each step of the restaurant experience (while looking great to beat!). As a POS software it’s a solid, well-developed product. I hesitate a little bit because, in my opinion, cutting-edge hardware like the iPad ought to be paired with cutting-edge cloud technology as well. If I were opening a restaurant, I would really want to take advantage of the power that comes with a cloud-based app. Of course, I also understand that there are risks associated with having your entire POS system based offsite in the cloud. Anyone who has this concern will welcome the alternative that TouchBistro offers. It just depends on what you’re looking for in a POS and the degree of mobility that your business needs right now. If you’re willing to wait a while, TouchBistro is putting a lot of time and effort into becoming more cloud-friendly, and should be able to marry all of the good qualities and security of their onsite system with cloud technology fairly soon. They have already adopted a few cloud aspects to their software, and are working towards becoming more of a hybrid program.

Although I feel somewhat limited by the lack of additional services in the TouchBistro app (little in the way of inventory, employee, and customer management), I also have to admit that TouchBistro is significantly cheaper than some of the other POS tablet apps that are specifically designed for the hospitality industry (see: Breadcrumb and POSLavu). It might be worth it to use supplemental software in exchange for the low cost. TouchBistro is extremely cost-effective for smaller businesses that don’t need many terminals or devices and I would definitely recommend it for that, though larger businesses that have more than 10 iPads may want to shop around for an app with a more expensive licensing fee that allows unlimited devices.

Overall, TouchBistro is an elegant, successful POS system, with lots of potential for future development. I’m excited to see what it will be capable over the next few months. If they are successful, some of the new additions planned could really set TouchBistro apart.

Get Started With TouchBistro

Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston
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107 Comments

    ken

    After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the event I needed to retrieve information due to an audit. They assured me I could download the system to a new personal iPad and use that as a link on demand through their tech department when needed. On the day before closing I did this with a tech downloading all my business historical data.Needless to say, the new owner of the business continues to have access to my historical financial information. I have called perhaps 10 times to TB and have been assured at least 4 times this has been done. Calling them is a task itself as they don't seem to be able to manage their growth and look after their customers. No one seems to know what to do and how to cut off the access to my financial information. I suspect its not the first time someone has sold their business and the new owners kept the TB POS system, but I don't trust TB anymore and will not use it in any of my new restaurants.

    2
    Mellanie

    Hi Ken,
    Thank you for taking the time to let us know about the issue with your historical data!
    Our team takes privacy very seriously and we’re one of the few POS companies that does NOT sell customer information.
    If you are still having issues please feel free to reach out and we will happily troubleshoot with you.
    Thanks!
    Mell

    kia

    Hi so I have a question Im looking at opening a Board game cafe in Canada and I’m shopping around for a POS I have noticed the Tablet POS systems popping up around my area and I would like to use one. Touch bistro seems like the top one used. I called for a quick quote and for the equipment it would be 1180.00 for the system then 598 for instal and training and then another 828 for the software and licensing so in total It 2,740 I have never opened a Business before so I dont know if this is a good deal or not but I’m also trying to pinch my penny as much as I can and this to me is a little expensive. is there a cheeper way or is this a good deal? it says on the article that it’s a cheep option is it just more expensive because I’m in Canada? and what other Tablet POS are there? any opinion is appreciated thank you

    Chloe Bahal

    Hi Kia,

    We might be able to find you a more affordable option. I am going to send you an email right now so please keep an eye out for it.

    kia

    hi Chloe,
    Im just wondering if you received the email I send back to you?

    Vivian Olkin

    Elizabeth,
    I am so impressed with your reviews and analysis. You’ve helped me whittle through options as I go through the onerous task of researching POS systems for our small gelato shop. Still, I do wish someone would just tell me which one to use.

    Thank you,

    Vivian

    Elizabeth Cranston

    Vivian,

    I’m so glad that our reviews have been helpful to you! If you would like some more specific help finding a good POS system contact us here and we will give you a hand: https://www.merchantmaverick.com/about/contact/

    Mary

    we have used Touchbistro for almost 2 years now for a small restaurant. It has been a lifesaver! We used to do everything by hand. I can't tell you how much time and money this system has saved us!

    5
    Ian Cameron

    Caveat emptor. I used Square's free pos in my cafe for over a year, and other than not accommodating Ontario's antiquated food service tax, the pos system was pretty much flawless and the reporting functions were fantastic. This is not the case with TouchBistro. It is ALMOST a great system, but the reporting options are limited with respect to useful reports. (e.g. reporting sales by hour - duh, and graphing the results in line graph instead of some useless colour bar graph) .The system is not as intuitive as Square, and takes much longer to learn how to use - just wait until the first time you want to do a refund, and then you'll know. And then ... get ready to give up the tap payment option. Customers love when you have tap payment (which can accept the "tip" option when you deal directly with say Moneris) and then are bewildered when it disappears as an option because of "system integration" issues. TouchBistro blames Moneris and Moneris blames Touch Bistro ... isnt' that a fun game running back and forth between the two ?!?If TouchBistro spent as much money on development and actually using the software as they do on trying to sell you the system, then they would dominate the market. Wondering what I mean? Just try calling the sales department to say you are interested in their system ... fair warning, you will come to know the meaning of persistence. Square pos sets up and is operational in 30-40 mins whereas TouchBistro charges you to have a guy phone you to tell you how to hook it up ($100) and then they have someone phone you to "train" you (another $100). And then I have had to call support more times in the first month than i did in over 1 year of using Square . Wait, I never had to call support for Square...Final point to make (and this is for brevity's sake as I have already ranted so much here), the "cloud" option is limited, at best. The free Square pos destroys TB's limited options for remote/cloud functions.So I went from a FREE system that was almost perfect, to paying $800 PER YEAR for this system that generates as many headaches as it's supposed to solve ?!? Well, I guess that is on me for choosing it. And, be prepared to invest in iPads too, as I have been told by the support staff that the iPads have to be upgraded every couple of years as they wont be able to handle the upgrades/developments. Square - used a first gen iPad the whole time. Consider this a warning before you decide on TouchBistro, and do more research than I did.

    2
    Dave Vaz

    This is the second time I'm putting a review on this system, I've changed from a 2 star to a 3 star. After 5 plus calls regarding the system crashing 2 to 3 times per week, Touchbistro finally made some improvements; the system now only crashes 1 to 2 times per week and the ticket data is retained. The thing that annoys the heck out of me is the fact that I have yet to call customer support and get someone, they always call me back hours later. The system is good when it is working. I am presently cannot access my sales data and three of the issues i have been having for 6 plus months have not been resolved. I also see others posting about all the updates that they have received and I am now wondering if they are using the same system as I because I can only recall 3 updates in over a year.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Pawandeep Singh

    This company truly believes in excellence! I started with TouchBistro less than 6 months ago and have seen incredible changes in the software from cloud reporting to backend!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Tim McLean

    Awesome experience. I've worked with many POS systems like many reviewers, we aren't afraid of change and this is truly different. Our staff love it and its fun to use.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Tim McLean

    Awesome and easy set up, do what they say in terms of set up and it's great. We haven't needed tech support...training was well done and we all have picked it up easily. It's kinda fun.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Randy weiss

    Great POS. We had others & this one blew them away. We don't love the monthly fee, however, the system works so well we deal with it. Very easy for the staff to learn whether they have had previously used a POS or not! I love that they are constantly upgrading it. Only have 1 change request left that I hope they implement. Tech support can be challenging as they often don't pick up right away. They do always call back though within 30 mins usually. They always get the problem solved in the end.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Whitney Davis

    We just got signed up and the demo was incredible, answering all of our questions. Ordering hardware was super easy and cost effective and we received everything within 2 days! We are getting familiar with our hardware and can’t wait to roll the system out to our team

    5

    This comment refers to an earlier version of this review and may be outdated.

    Whitney Davis

    We just got signed up and the demo was incredible, answering all of our questions. Ordering hardware was super easy and cost effective and we received everything within 2 days! We are getting familiar with our hardware and can't wait to roll the system out to our team!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Zach

    Great Foundation, constantly improvingTouchbistro certainly has it figured out. They've created a pos that is perfect for smaller restaurants (100 seats or less, maybe 150 seats). With a few improvements and different software integrations or upgrades to add needed features, they will certainly be an industry leader and major competitor. More so than they already are. This system is great to allow you to not have to put up a bunch of cash for equipment and technology to get your business going or integrate a new pos to replace an outdated one. Their customer service phone lines tend to be busier than they should be, but they always respond directly to you within 24 hours and have solutions that don't keep you guessing. Overall, once they integrate an update of technology to have a cash management system I will be completely happy with the choice I've made in selecting touchbistro

    4

    This comment refers to an earlier version of this review and may be outdated.

    Jackie Prange

    Hi Zach! Thanks for the review. It’s always nice to hear from happy customers. Don’t hesitate to submit any product or feature requests you might have – we take them all into consideration when improving our product. Thanks again!

    This comment refers to an earlier version of this review and may be outdated.

    Christina

    Hello!I have been using Touch Bistro for almost one year now. I love how easy it is to train staff, and the forced modifications makes sure that nothing gets missed and the staff ask all the right questions. We take orders right at the till in our cafe so it has actually improved our customer service! Not being tech friendly I also found it very easy to program with some help from the support staff.My complaint ( i only have one) is the customer service. I rarely get anyone on the phone and have to leave a message. This is not at all helpful when I have a busy cafe to run and my POS isn't working. HOWEVER the last two phone calls, one was answered and one they called back within ten minutes. So MAYBE they have improved this already!I love how they are constantly making improvements and looking for feedback. I feel like this is a company that strives for the best so I have faith that the customer service will improve even more!Im a bit torn on how much it costs to get certain things set up, but maybe it wouldn't bug me as much if the free help was there when I needed it most.I will definitely be staying with Touch bistro as the reports, the detail and the ease of use have definitely made my company better.Thanks so much!Christina

    4

    This comment refers to an earlier version of this review and may be outdated.

    Jackie Prange

    Hi Christina, thanks for the review! We really appreciate your patience with our customer support department. We’re constantly trying to streamline our processes to be able to get back to our customers as quickly as we possibly can – so thanks for not only sticking with us through it all, but for also noticing an improvement in our response times! Thanks again.

    This comment refers to an earlier version of this review and may be outdated.

    Chriestoff

    Thanks for the review, i have done some extensive research on ipad based POS systems.
    We ar trying to move away from the legacy based Desktop like POS systems which take up plenty of space and are fairly old in terms of technologies not being cloud based and having instant data available ie: low stock level emails etc.

    The challenge however seems that there is no mobile/ ipad based POS available which has an extensive inventory management functionality.

    So my question to you, how do small businesses manage their inventory if such POS like touch bistro does not have proper inventory management functionality.
    ie: if i sell a hamburger, the meat and bread needs to be deducted separately.
    How do these businesses using Touchbistro as an example, count and record their variances and wastages? Surely needing to resort to spreadsheets for this would be counterintuitive?

    Your insight would be appreciated.

    This comment refers to an earlier version of this review and may be outdated.

    Jordan Nelson

    Hello Chriestoff,

    That’s a good question. What I’ve seen some merchants do to supplement their POS systems is use third-party inventory management software that they can run as a separate program or integrate with the POS itself (since TouchBistro has an open API). However, this can be expensive, and if that level of functionality is necessary, business owners will likely migrate to more advanced mobile POS solutions like talech, Toast, Lightspeed Restaurant, ShopKeep, or Revel (all of which have raw ingredient tracking). TouchBistro is a great option for businesses that don’t feel they need raw ingredient tracking or more advanced inventory management, but there are also a wide range of other options to choose from that offer a variety of features. I’d encourage you to take a look at these as you conduct your research, and if you’d like a personal consultation on which POS might be right for your business, you can always send us a note and we’ll see what we can do.

    Thanks for your question.

    Best,
    Jordan

    This comment refers to an earlier version of this review and may be outdated.

    Jackie Prange

    Hi Chriestoff, thanks for inquiring about mobile POS inventory management, we’re happy to help answer your questions! TouchBistro is built for independent restaurants, with menu item inventory tracking (ex. bottles of beer/wine, daily specials etc.) that make sense for our current customers. We’ve found that many don’t have the time and dedicated staff needed to manage ingredient-level inventory, so right now we’re exploring ways to help customers track ingredients in an easy, smart, and complete way that isn’t so cumbersome to manage. Of course, as Jordan noted, we do have a number of Open API integrations, and while we don’t directly integrate with third-party inventory systems, we have many customers who run TouchBistro side-by-side with other third-party inventory iPad-based apps. Thanks again for your curiosity Chriestoff! If you have any other questions, please don’t hesitate to give us a call: 1 (855) 363-5252.

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    Dave A

    I have been using TouchBistro in my microbrewery for about eight months now. First and foremost, I love it! Prior to this, I was using a CC terminal, 40-department cash register, paper schedules, excel inventory reports, and desktop based QuickBooks. All of that has be compressed into one, go to place: my TouchBistro POS tablet. Not only can I get detailed reports about labor or sales or inventories, but I can also get all of this and more online via TouchBistro's Cloud Reporting! Really, REALLY wish I would have had this system years earlier!

    4

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    Jackie Prange

    Thanks for reviewing TouchBistro Dave! We’re always happy to hear when our customers have been able to increase efficiency at their restaurant’s after going with TouchBistro. Thanks for being such a great customer!

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    Amin Faridany

    Very useful app. The good thing about them is that they keep getting feedback and improving their system.

    4

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    Jackie Prange

    Thanks for the review Amin! Happy to hear you’re enjoying your experience with TouchBistro.

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    AJ

    I've used almost every system in the world over the 20+ years I've been in customer service and I have never had so much trouble with a system in my life. Pure garbage. Un-reliable. Way too many updates that corrupt your system. Their 24/7 customer service is a lie. They NEVER answer and on most accounts never even return your calls. I replaced this system with one that costs a ton less and has proven to be 5 times as reliable. Don't waste your money or your time here.

    1

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    Jackie Prange

    Hi AJ,

    I’m really sorry to hear about your experience with TouchBistro. That’s definitely not in line with the customer experience we pride ourselves on. Although you said you’ve already switched POS systems, if there’s anything I can do at this point, please provide me with your contact information (full name, email, and phone number) and I’ll reach out to you. Thanks AJ.

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    Mackenzie

    Truly amazing. I havent even started using the product in my bakery yet, however the customer service is AMAZING! My rep is a sweetheart and gets back to me within an hour - even after business hours. The system itself is super simple to learn!

    5

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    Jackie Prange

    Thanks for the feedback Mackenzie, we love hearing from happy customers!

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    Steven

    We are struggling to make Touch Bistro work in our restaurant. We've reached out to our initial contact who referred us to support. When you call support you just go into voice mail. I finally got a support person on the phone and explained we had a problem and that our first few days of credit card transactions were somehow stuck in the system and not processing. The person told me it was an installation issue and I'd have to make another install appointment. When I asked for a manager I was simply told one was not available. You'd think a small restaurant not being able to access the money from their sales would be urgent but it doesn't even seem to matter to Touch Bistro. If you'd looking for a company to support you and make you successful you may want to look elsewhere.

    1

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    Taylor Moore

    Hi Steven,

    Really sorry to hear about your first few weeks with TouchBistro not being great. I’d like to get your issues resolved as soon as possible. Can you provide me with your contact info (full name, email, and phone number) and I’ll have a manager reach out to you today. Thanks Steven.

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    Lindsay Pirkle

    We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

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    Taylor Moore

    Wow! Thanks so much Lindsay for all your awesome comments about TouchBistro. So glad to hear that the system is working great for your restaurant!

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    Jeremy Shearer

    We have used several POS systems over the years. I can say, without a doubt, Touch bistro is the easiest, most convenient, and most thorough system I have ever put in a restaurant!

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    Taylor Moore

    Thanks for your great feedback Jeremy! It’s been awesome working with you at Press Bistro!

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    Khoa

    The Touch Bistro team is very helpful when you need support and the system is very user friendly with all the features that a restaurant could need ie. bill spliting, modifications to orders and inventory too.

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    Taylor Moore

    Thanks for the great review, Khoa! So happy to hear you’re loving TouchBistro!

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    Jacek

    After two months of research I have chosen Touch Bistro as my POS System and I am so glad I did.
    I am pleased with all aspects of their business platform (from software design to ease of using it to simplicity and dependability of it, to finally their Support Team).
    Well done Touch Bistro Team!!

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    Taylor Moore

    Thanks so much for your kind words about TouchBistro! Great to hear you are loving your first few months with TouchBistro!

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    Don

    Nothing but problems with this pos system.
    We’ve been using it for the last 10 months.
    We’ll not renew with touch bistro.
    constant updates that reset settings system, guest being charged twice, customer service takes up to 24 hours to resolve issues. The list goes on.

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    Taylor Moore

    Hi Don,

    Really sorry to hear that you’ve been experiencing some issues with TouchBistro. It’s definitely something I would like to have our team look into further. If you could provide me with your full name and email address, I’ll have our Customer Success Manager reach out to get your issues resolved asap.

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    Dave

    The hardware setup is similar to other systems but there are many bugs to the system software that Touchbistro have been slow to fix. Customer service/ Support is almost non existent. The background to the Ipad goes black 2 to 3 times per day and any ticket to the kitchen or receipt printer prints all black. First support claimed that the way I had my network setup was incorrect so I set it up per their requirement and nothing changed. They then told me the Ipad needed to be cycled on a daily basis, we did that and the problem still persists. Support never answer when you call and when you email them they either close out the ticket without resolution or give some canned answer like the printer is over heating or power down the Ipad on a daily basis or some other answer that is clearly unrelated to the issue at hand. I'm having a total of 5 issues with the system and touchbistro have yet to resolve one.

    2

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    Taylor Moore

    Hi Dave,

    Really sorry to hear you have been having a difficult time with your TouchBistro system. I’d really like to put you in touch with our Customer Success Manager, Sam, who can look into these problems in more detail. We definitely want to get these issues resolved for you asap. Can you reply with your email and venue name so I can have her reach out to you? Thanks Dave and sorry again for the trouble.

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    Ryan Kahl

    The best system I have used for reports! So good. I love how I can track everything.

    5

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    Taylor Moore

    Thanks so much for the great review Ryan! So happy to hear you’re having an awesome experience with TouchBistro!

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    James Steele

    Really curious where the great customer service is. Can't get anybody to ever answer the phone. Get disconnected if on hold for too long. Then they ask you to leave a message and good luck getting anybody to call you back. For someone in a customer service industry they seriously lack that aspect. The product that the salesman described is not what was delivered. You must have plenty of time to install your menu including any and all drinks that you plan to serve. As I am writing this have been disconnected three times without any help in sight.

    1

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    Taylor M

    Hi James,
    I’m sorry to hear that you’ve had trouble getting in touch with our support team. That’s certainly not the experience that we want our customers to have. If you are still having difficulty getting in touch, could you please email me directly at tmoore@touchbistro.com. Thanks!

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    cj pittsley

    I've worked in the industry for many years, working with countless other POS systems, by far the ease of setup and use of TouchBistro beats them all!The constant improvements and great customer support keep them on top to me.They are amazing to work with

    5

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    Eric Pricr

    Switch from Micros Oracle to TouchBistro in a new restaurant 5 weeks after opening, the support and install team were fantastic on support and making sure all was operating perfectly. The ease of functionality and systems are great. Service speeds have improved dramatically. One of the best systems to have!

    5

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    Ethan Hall

    The main thing that really impresses me about TouchBistro is the support & customer service. I'll get phone calls or emails back VERY quickly if I have a support ticket or need some help. Definitely feels like you have the big-company support with the small-company personal feel.Software is easy to use, easy to set up, easy to train my staff on - been very pleased with it!

    5

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    C. Pittsley

    I have worked with many POS systems over my long career touch bistro is one of the easiest set ups and the best customer service experiences I've had yet well worth the time to check it out

    5

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    C. Pittsley

    Set up is a breeze and the customer service has been excellent. I've worked with several other pos systems in my long career Touch Bistro has been the best so far!

    5

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    Adam Cory

    My only regret with this review is that I cannot leave negative stars and I assume profanity is frowned upon in these reviews. Junk Junk and Junk. I have sold things at garage sales that have more value than this thing. Let me start with the two good things:. 1. Great sales team, they can take your money so fast your head will spin. 2. oh wait there is not two good things about this system.The bad:1. Customer support, they have none. If you do buy this P.O.S system (and when I say P.O.S. when referring to this thing I do not mean Point of Sale.) and you need to talk to someone and they do not answer there phone as per usual call the sales department, they will answer every time, then raise holy hell with them and they will get someone on the phone after trying to tell you to call customer service. 2. Reports, yeah they do not work, totally junk, want to Z out your till? GOOD LUCK! 3. The system is not flexible at all and takes WAY too many steps when you are trying to do anything mildly out of the ordinary. There are other things I could go on about but those are my top three complaintsJUNK!!!!!!!!!!!!! Buyer beware!!!!!!!!!!!!!!

    1

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    Taylor Moore

    Hi Adam,

    Sorry to hear you’re having issues with the system. I wasn’t able to find your name in our customer database system. Are you currently a TouchBistro customer? If yes, could you provide me with your venue name and email address so I can have someone contact you right away to look at these problems closer. Thanks.

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    Brian

    Best service I have ever used and I don't intend to look anywhere else.

    5

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    Erin

    TouchBistro has been a great change for our store. We were originally using Quickbooks which was slow, difficult to use, and had too many options that weren't useful to us. It also had to be on a computer and took up lots of space. TouchBistro is THE easiest point of sale system that that I have ever used. Training new staff is so simple - it usually only takes 15 minutes for employees to get the hang of it, and feel comfortable using it. Training is significantly cut down. The reporting is great, and it's nice you can export as a CSV file. The only issue is that there is not a good inventory management capability. Hopefully that will change soon.

    5

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    tomas

    great program, easy to use and has a lot of statistics for you. bookkeeping is a lot easier because of it.

    5

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    Mary Iodice

    We love Touchbistro. After doing a lot of research I was lucky to find Touchbistro for our small restaurant that we did everything by hand for 10 years. The initial set up was a little bit difficult. We ordered all the stuff from Amazon and I had to hire a computer kid to help us, but we haven't had any issues since we started a couple of months ago. We are now out of the dark ages and everyone at the restaurant loves the program including my husband who isn't the most computer savvy has learned and is using the system very well. Thank you Touchbistro!

    5

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    Jake Exton

    Easy to set up, customize and train. Efficient and quick during service. Scalable and affordable, perfect for small restaurants, bars and cafes. Integration with other providers is increasing with each update. New cloud reporting will make access to info and performance off-site a lot easier

    5

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    Benjamin Zorn

    Excellent customer service. A bit of extra work on the back end, but overall great. They respond to me immediately when I have a problem, and I have the sales rep's cell number for emergencies. I have had no issues over the 2 and 1/2 months that have negatively impacted my restaurant.

    5

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    Kent Wilson

    I am looking to open a café at a commuter train station. One of things that is critical for my new business is to have the ability for customers to pre-pay for their coffee online and place an order. So that they can just walk into our store and pick up their order. Can Touch Bistro support those types of transactions? I could not tell after reading the review.

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    Julie Titterington

    Kent – From what I can tell, Touch Bistro does not support those types of transactions directly. However, they do have a partnership with a service called Just Eat (http://www.just-eat.ca/blog/touchbistro) which claims to “get you online quickly and without any hassle. Our system will list your menu items, process orders, and accept cash or card payments from customers.” I hope this helps. For more detailed information, I suggest you talk to the company’s support channels directly: http://www.touchbistro.com/contact-us/

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    Adam

    Customer Support............Do they even have that department, I cant seem to find anyone.

    1

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    Julie Tran

    Pros: 1. Easy to learn. 2. Staff can learn it in a day. 3. Fast and responsive software.4. Ability to group item modifiers is great.5. Cloud feature to show sales is great.6. Employee clock in function saves a lot of time when calculating payroll.7. Customer support is great.Cons:1. Not as many features as other POS software.2. Happy hour modifiers could have more features.Overall, this software is great to use. We plan on using the same software on our next restaurant we open.

    5

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    Ben

    I been using for about a week now. Software seems ok but reporting is very limited. We have had problems with licensing and support. Support is basically non-existent! You call but no one will answer after leaving you on hold for quite some time. The only option you have is to leave a message or try and email them. It took them 3 days to return my message and didn't care that I couldn't access my system the whole time. Would I buy again? No. Because support is just so bad!

    2

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    Stefanie Elich

    I absolutely love the design and layout of the app. It is so easy to function and navigate, whether it be the set up of the lounge area or the overall function we use the most which is "starting tabs", and checking out. It's easy to add product/remove product and extremely clear on doing so. The functionality is superb and the flexibility of creating you're own personal layout makes it easy for visual learners. I would reccomend this app to any small business owner, big or small restaurant, or any Cafe. The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great!

    5

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    jay

    Touch Bistro is less then OK. It’s easy to use but if you have a problem its hard to get someone from customer service to help you. Set up and training over the phone was also a pain in the you know what. It was a good thing I have a Computer Geek working for me that handled all the set up. Otherwise we would of been %$#&….. big time. The back office portion is not very good. You can get basic reports as a “batch” but not individual employee reports. You have to manually figure some things out.

    You get what you pay for…

    ALOHA

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    Lisa

    Started using touch bistro about 4 months ago. We love how easy it is to use and to train new employees. Customer service is very reliable and promptly return your inquiries. Our customers love the sleek look of an iPad over a bulky register. Recommend!

    5

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    Anne

    We are a new restaurant and have been using TouchBistro for just over 6 months. It is a relatively easy system to set-up and if you come across any hiccups along the way the support network is great! We can train new staff with ease and go about our day to day operations with little to no fuss because the system is so user-friendly. TouchBistro is a simple all in one POS solution and overall we are quite pleased!!!

    5

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    k broadie

    Great system has worked very well for us from the start.

    4

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    George

    Best app on the market. It's simple to use, easy to understand and great for my current business. There's still a bit of work to do on the back-end of the program to get better inventory analysis and margin % but the core of the app is fantastic

    4

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    Darrel

    Best Ipad POS ever...

    5

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    Garrett

    Couldn't be more happy with touch bistro. will admit to being a bit skeptikual of customer service/ emergency service but have come to find that touch bistro understands efficiency while resolving any issue. Their consistently growing video trouble shoot section has resolved the minimal amount of issues/ignorance on our part. After utilizing many other pos systems (dd/aloha) touch bistro is a fraction of the cost and way more user friendly. The money we save on training covers the cost plus some! Thank you TB!!

    5

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    Larry Leonardi

    TOuchBistro has been with my restaurant from the start. We searched dozens of "so-called" solutions, but TB stood out and is a winner. By the server's placing the orders at the table, there are only minor issues with customer's not getting the properly ordered item. The guest interaction is remarkable.. if they have a question, the server can show them a picture of the item and a full description immediately. Patron's love the efficiency and speed of closing their tab and the prompt service TB enables the staff to perform.

    5

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    Mayra

    We've been using touch bistro since April. We did all the set up and the IT related stuff. Mind you we are all women with not much knowledge on this POS world. The staff at touch bistro is great. We haven't had any major issues. When we had we've had customers service help us. The program is everything we could wish for. The staff all know how to run the software. It's pretty easy to handle. I can honestly say that when we are on a rush my mom (65 yr old ) can jump on the POS and run it with no problem!!! The best feature we've found good use to is the virtual menu. We are a Latin restaurant and many of our customers don't know our dishes. Popping the iPad and showing them the pictures has helped in selling our house specials

    5

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    Chris Caines

    Touch Bistro has been a great addition to the Real Life Cafe. We found the system much easier to use than the system we had be on. The menu and item modifiers are very easy and is a great way to remind staff to up sale a product. The only thing we would like is to see a cloud base menu management. They already have increase their cloud offering. I would be looking froward to see what is to come.

    5

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    Chris Caines

    Touch Bistro has been a great addition to the Real Life Cafe. We found the system much easier to use than the system we had be on. The menu and item modifiers are very easy and is a great way to remind staff to up sale a product. The only thing It would like is to see a cloud base menu management. They already have increase their cloud offering. I would be looking froward to see what is to come.

    5

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    David

    Love Touch Bistro and working with iPads in our shop! Fast and easy. Newest version is great - the new updates and changes really help.

    5

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    Jeff Bendio

    We looked for almost 6 months at various pos systems. Touch Bistro was the one that allowed us to do almost everything we wanted to do with a pos system for our brewery. Other pos systems didn’t have the front end flexibility for customer movement that Touch Bistro has. That was vital to our business.

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    Cory

    I shopped around significantly before deciding to use Touch Bistro at my restaurant and I couldn't happier with the program. It is an attractive and easy to use POS solution that cut down chit times and human errors by sending orders directly from table side to kitchen. I have read above that the Debit/Credit integration has been a problem for some, however with the wireless Moneris terminal at our spot we have not had an issue at all!

    5

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    Mike

    We were excited going to an Apple based system table side. I am satisfied with convenience and speed for the servers but we find the category icons difficult to read and the size of items too easy to make mistakes. For issues regarding how to fix a mistake and understand functions compared to our last system there is not a good usable manual or online help. Our training consisted of a telephone call that at the time without using it we didn't even know what to ask. An 80% increase after being signed up is a hard pill to swallow! I must say I am also conceded about the durability of the iPads in a commercial setting making them an expensive part of replacement.

    3

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    Taylor Moore

    Hi Mike, thanks for your review!

    We have listened to what our customers want in a POS and I hope that you are enjoying the bigger, more convenient buttons that have been included in TouchBistro as part of a recent release.

    In terms of the support documentation, we have a full Resource Library available on our website. Click on the Resource tab for Support and Training documentation as well as a Restaurant Success Library filled with industry articles and best practices for your restaurant.

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    Azeem Muhammad

    Touch Bistro was great when they spent hours trying to convince us to use their system. We used it for one month with a few hiccups. We then started experiencing problems only to have sent countless emails without any reply. We then also learned that the monthly fee was Increased to $79.00 from $39.99 without any notice. Great way to stiff your customers. We have already found alternative and will be spreading the word with our Business Association In Vancouver BC that has over 12,000 Restaurants as members.

    1

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    joe

    hi Azeem. what other alternative do you recommend that the other 12000 are using?
    all the best
    Joe

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    Taylor Moore

    Hi Azeem, Sorry to hear you had a bad experience. You would have received a notice via email about the price increase. The price increase was for new customers only. Existing customers are locked into the old pricing they initially signed up for.

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    Erica

    We were existing clients, and unaware of the price change – we never received an email regarding it or why we were suddenly required to pay twice the amount. Were there new features added that we are unaware about? Why would this system suddenly double in pricing? What changed?

    Our busy season is finally ending, so I’ve been taking the time to search for an alternative POS. $80 a month is outrageous, when it doesn’t offer all of the functionality or support we require. That’s when I stumbled upon this comment and discovered that since we had been an existing client, our pricing shouldn’t have changed? Ridiculous.

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    MD

    Overall the interface is good although sometimes you need to jump into multiple areas to make change which isn't very intuitive. While the interface is good support is rarely available when you need them. The biggest problem I have encountered however, is that TouchBistro just increased their monthly fee from $39/month to $79/month without any notice of a change in pricing. A small change of a few dollars is fine but to have a 100% increase in a monthly fee is unacceptable. We will be looking for an alternate POS system for our business.

    2

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    lauren

    i have used it for two yrs in my business in spain and I am very very happy. i would like some shortcuts for a few things to make things faster during rush hr.

    4

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    S Rogers

    I'm into my 4th week of trying to put this system together, and it has been a challenge if you are not computer savvy, and limited on time. I had ordered all of the hardware, but I was never informed about multiple accessories that were going to be needed with the system. It seemed that every time I needed to connect something, off to the internet, Radio Shack, BestBuy I had to go. Extremely frustrated with the installation process and lack of support and direction with this system. For instance, I got an email today, confirming my "Training Session" and it listed things "To Do" beforehand..one which was to "Watch videos on YouTube", without any explanation as to "What" video to watch.Frustrated with this process, and hopefully, once it's up and running, I hope I'll be satisfied

    3

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    Brian Lavey

    Amad,

    Thanks for the review. I am linking back to this article on my blog. With the limited info available from TB, your article provides the information needed for me to take the next step.

    This comment refers to an earlier version of this review and may be outdated.

    Karim Ladhani

    We currently use the Touch Bistro app and are generally happy with the product. I would like to mention that if you want to process debit cards in your restaurant, your guest will have to leave the table to process at ethernet tethered terminal. This feature is annoying and not congruent with service oriented restaurants. Come on Touch Bistro get certified for table side debit! Love your app, hate having to ask guests to leave their seats to give us payment.

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    Callie

    Hi Karim! I use TouchBistro at my restaurant and process right at the table using Magtek swipers provided through our merchant processor, Mercury. Before I became a customer, they told me that I had many options for merchant processors to complete the tableside payment process. Just an FYI! 😀 Maybe give them a call and see what other options you have!

    5

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    Jeff

    "I would like to mention that if you want to process debit cards in your restaurant, your guest will have to leave the table to process at ethernet tethered terminal. This feature is annoying and not congruent with service oriented restaurants. Come on Touch Bistro get certified for table side debit!"Yes, Karim! Although, I would certainty take this one step further and say that it will drastically interfere with sales. We use Touch Bistro with First Data - Daily reconciliation is a time consuming process where we need to manually align our TB sales with the debit/credit terminal. We really want to change to Moneris or any other TB supported processor that integrates with the program. However, TB does not integrate with table service machines! This is more than just a hassle for us, it is a significant reason we would not recommend using TB to other restaurants. This is a major problem as this is a basic and standard service in the industry now.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Taylor Moore

    Hi Karim, thanks for the review! I hope you’ve implemented our table-side payment solution by now. If not, let us know and we’d be happy to contact you and walk you through the set-up! Thanks!

    This comment refers to an earlier version of this review and may be outdated.

    Drew K

    One more note – They also claim to support the Star Micronics SM-S220 bluetooth printer as of the latest release, however I have not quite gotten mine to work other than printing a jumbled test page.

    This comment refers to an earlier version of this review and may be outdated.

    Karl

    Hi, Amad

    Great review. Fair. Balanced. And very through. Just an update. TouchBistro now supports the following payment gateways:

    Mercury
    Moneris
    Premier Payments
    RBC Caribbean
    PayPal

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Thank you for the heads up Karl, we’ll make the adjustments to your review.

    This comment refers to an earlier version of this review and may be outdated.

    Karl

    That’s great. Thanks so much!

    This comment refers to an earlier version of this review and may be outdated.

    Todd

    I have been using Touch Bistro for a couple months now and I am actively investigating alternatives due to some critical functionality that appears to be missing. I am sure any restaurant owner does, need the ability export the raw transaction data for analysis and accounting purposes, unfortunately it appears it is not possible to export raw transaction data from the system in anyway. A simple CSV listing every transaction including( time, date, amount) simply is not possible. I contacted Touch Bistro support about this and was told I can only export data that is part of the limited set of precreated reports. This does not meet my needs, I contacted them several more time about this and have been completely ignored and received no reply. The lack of reply from support is concerning enough, but the inability to export the full transaction history is flat out unacceptable for any business. Until this feature is added I would highly recommend looking at other solutions.The above article suggest that raw data can be exported to QuickBooks, if that is the case I have not been able to find a way and Touch Bistro support has been either unwilling or unable to help. Todd

    3

    This comment refers to an earlier version of this review and may be outdated.

    pos software news

    I think the start of Touchbistro is excellent. Using the local strengthens of a (traditional) POS system. But I agree with the writer it should have on-line maintenance and reports.

    This comment refers to an earlier version of this review and may be outdated.

    Jp

    “TouchBistro stores all data locally–either on an Airport Express/ Extreme in the case of a single-terminal business, or on a local server (i.e. your Apple computer or laptop) in the case of multiple devices. The local server uses radio waves–as opposed to a WiFi connection–to network your devices.”

    No, it does not “store data” on an AirPort Extreme or AirPort Express, because those devices are only wifi routers without storage. And what the heck does the last sentence mean? The server does use wifi to network to iPads. Frankly this misinformation leads me to question the rest of this article as well.

    This comment refers to an earlier version of this review and may be outdated.

    Clara B.

    Hi Jp,

    Thanks for checking out the TouchBistro review and taking the time to point out the error. You are absolutely correct: the AirPort Express and AirPort Extreme are only used as wireless WiFi routers–not for storage. I’ve updated our review to reflect that correction.

    As always we welcome your feedback!

    This comment refers to an earlier version of this review and may be outdated.

    dyan

    Then why are so many places switching to other pos companies after using Touchbistro for a short period?

    This comment refers to an earlier version of this review and may be outdated.

    joe

    How would he know?

    This comment refers to an earlier version of this review and may be outdated.

    MD

    My guess is price increases and support being difficult to reach when you need them.

    This comment refers to an earlier version of this review and may be outdated.

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