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TouchBistro

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TouchBistro POS Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2011
Location
New York City, NY
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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TouchBistro



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see TouchBistro for yourself.

The Merchant Maverick Seal of Approval 🏆

TouchBistro



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see TouchBistro for yourself.

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123 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Thomas BRYANT

    Organization Name: Maxis Restaurant

    First year with touchbisto was great.
    But then they took on way more customers than they have support for. Their programs are full of flaws and tech support is awful!
    If you are thinking about Touchbistro I would look elsewhere!

    • Organization Name: Maxis Restaurant

    This comment refers to an earlier version of this review and may be outdated.

    Scott Brennan

    Organization Name: Boat House Grill

    We chose TouchBistro based on the reviews and installed 12 iPads in our new establishment. To be honest it was the worst decision we ever made! From day one we have had nothing but problems. To start their customer support is hit and miss. In 2019 when we started the wait time was over an hour and sorry to say difficult as the spoken language was hard to understand. Their staff did try I must say. We are told that downloads and updates never take place during business hours, not true. We are constantly having to do updates during our busy hours. And when there are updates there is almost always something that the Tech department did notice so the update makes things worse. We used our own processor for credit cards and TSYS and that was interesting. We would run credit cards, get authorization #’s, but the money would never be deposited into our account. After speaking with TouchBistro, TSYS, and my credit card processor all of them pointed the finger at each other. But we are out the money. To try and solve the issue I contacted TouchBistro about using their preferred cc device. I explained our issue and they assured me if that issue happened again they would guarantee payment. We purchased 4 cc units from them. They were installed and within 5 minutes after we hung up the phone one unit wouldn’t work. I did contact customer support and we re-installed it and it worked. Before I got off the phone I asked about our batching time. [Redacted] who did the install failed to set our batch time to coincide with our time zone so for the next 3 days our system would batch in the middle of the day which made it tough on our accounting department. Later that night we found out that each server would not be able to use their own iPad to settle their tips. They all had to use one of 4 in the restaurant with the device attached to it which was rough. I emailed [Redacted] about the issue and she said she had never had this issue before. She said she would send this to their IT department for immediate attention. After 2 days I emailed her and she asked me to perform a few things which I did and no luck fixing the issue. After emailing her 3 times I finally set up a phone call with her. This had been almost a month since the install and now I had another issue as one of the units would not accept a credit card so we were down to 3 units. When we spoke she asked me to do the exact same thing I had done before. I explained my frustration and wished to speak with her supervisor. She informed me she was off for the weekend but would contact me on Monday. [Redacted] did contact me and really did try to help. She too said she was stumped as to why we were having issues. Since the conversation on Monday another cc reader has gone down. It is hooked to the iPad but when you run a credit card it says no device connected. I have emailed [Redacted] several times and have not heard back. At this point I am trying to get my old system re-installed but I can’t get anyone to help. I guess they don’t want to give up the money they get from using their devices? I am constantly having to move the mouse on the iMac because the system freezes. I have many other issues but I have taken enough time. As you can see my experience has been less then pleasant and it seems like nobody cares or knows what to do. Please do your homework. We have invested a lot of money and time into this POS and it has been nothing short of a disaster. Buyer beware!!!!!!

    1
    • Organization Name: Boat House Grill

    This comment refers to an earlier version of this review and may be outdated.

    Serge Brown

    Organization Name: Day Of The Taco & BVQ

    If I could leave 100 negative stars for this very shady company I would. They convinced my very kind and gracious partner over a couple weeks of extremely lengthy sales calls to have merchant services take me off of our bank account so they could pressure her into signing up and then when I found out they refused to return my money. They have never resolved the issue of them stealing from us. We have contacted the States attorneys generals office and Touch bistro has refused returned our money or apologize for their fraudulent behavior. I would not trust this company in the least bit. It looks like they make promises they can’t keep, lie with impunity and disappear when they should be accountable. There is absolutely nothing good about these thieves.

    1
    • Organization Name: Day Of The Taco & BVQ

    This comment refers to an earlier version of this review and may be outdated.

    Jayanti

    Organization Name: Cali Cafe

    The worst POS system that’s very complicated to manage, slows you down during the busiest time of your business, has poor cloud service that breaks literally everyday and the list goes on. Their sales people are soft-spoken, friendly folks who’ll convince you to signup with their service but that’s where all their service ends. You’ll never get any post sale support and their technical support line has at least a 90 minute wait time. I ran into a software bug that was affecting my business pretty badly and they were not resolve the issue in 30+ days. DO NOT signup with them. If you really want because you heard good things about them, make sure you try them out for at least 30 days. I guarantee you’ll run into issues in 7 days or less that will change your mind.

    • Organization Name: Cali Cafe

    This comment refers to an earlier version of this review and may be outdated.

    Joseph

    Organization Name: R&D Operatives

    The POS works well. Just their customer service team is sketchy. I was promised incentives by the sales rep, when communicating the details to the customer service team. They acknowledged what was said, and then said that the sales rep didnt have the ability to make that deal, and expects me to continue their service at whatever terms they dictate

    1
    • Organization Name: R&D Operatives

    This comment refers to an earlier version of this review and may be outdated.

    William Tucker

    Organization Name: PHIRE FITNESS

    BEWARE!!!! HORRIBLE AND INSENSITIVE CUSTOMER SERVICE!!!!
    Stay away from TouchBistro, from my last dealings with them have been horrible! We are in a pandemic and my store has been down since March. They have been extremely reluctant to place my subscription, which I can’t use, on hold due to my store closing because of Covid -19.
    After explaining this to them several times, they still tried to charge my account. After several discussions with them they last tell me they waive 2 prior months and can do just one more waive. They threatened to suspend my license if I don’t pay (which was what I was asking for in March) Nonetheless, I’m still NOT open and the city I’m in may be closing again. TouchBistro only cares about you paying them their subscription, not your business And if you use aren’t actively using they’re product. Feel free to email me and I’ll forward anyone the emails for proof. Willst33 at gmail com.

    William Tucker
    PHIRE FITNESS

    • Organization Name: PHIRE FITNESS

    This comment refers to an earlier version of this review and may be outdated.

    Sarah Sim

    Organization Name: J Tavern

    I’ve used this system for years and my employees and I absolutely hate it. Unfortunately, I’m stuck with it because I bought all the hardware and I’m trying to sell my business. There were so many issues with it: functionality, customer service, constant server issues (nope, not my internet), inaccurate reporting. What’s frustrating is that I bought this product based on good reviews that I now understand to be paid-for advertising.

    1
    • Organization Name: J Tavern

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    Organization Name: High Point Cafe

    Has anybody used the TouchBistro Loyalty Premium program and could give a review? This is a big selling point for us, and the presentation was fabulous, but I am having a hard time finding reviews of the Loyalty program. We are especially interested in the integration of the app that TouchBistro would build for us and the gift card program. Thanks!

    • Organization Name: High Point Cafe

    This comment refers to an earlier version of this review and may be outdated.

    CN Fletcher

    Organization Name: Plan B

    Their customer service has cost me 4 dinner services and one lunch over the last few weeks. Customer service used to be slow, but never as miserable as it is now. 4 times ago, it took 7 hours for someone to get back to me… the next time it was over 9 HOURS!! Last week it was 4 hours an change… dude called 10 minutes into the 7th game of the Stanley Cup finals… on the bright side, he did call me back 15 minutes later when I got back to the restaurant [missed the end of the game]. Today was the kicker — total software issue, called – 3 hours 10 minutes later they called back. I was out on my motorcycle and refuse to talk or text while I ride. Got the message a half hour later and called the number they provided [which turned out to be the regular customer service number and not a “hot line”]… that was 63 minutes ago… wonder how long it’ll be before they call me back again this time.

    1
    • Organization Name: Plan B

    This comment refers to an earlier version of this review and may be outdated.

    Jhon daverson

    Organization Name: La Sibilina

    TouchBistro has been attested to by all of our staff members as the most user-friendly POS they’ve used. Obtaining sales date is straightforward. The POS module is sleek and sexy, even receiving nods from customers. Highly transportable, which is nice. Fairly quick backend tech support. Very friendly software to use and app in my I pad is really user friendly and customers support is very effective and efficient too

    5
    • Organization Name: La Sibilina

    This comment refers to an earlier version of this review and may be outdated.

    KAREN

    Organization Name: The Wildwood Pub

    Went with TB on a recommendation from someone who used it and liked it. Was absolutely astounded when I discovered that ALL of the programming has to be done on the iPad. That was a question I didn’t even consider asking when trying to evaluate POS systems. Every time we make a change, it has to wait until after hours. And it’s not possible to do bulk uploads or changes. This did not work for us at all. It was a total pain. Plus, the “training” had to be rescheduled 4 times because the “Customer Success Specialist” was consistently late for the call and had to cut us off before the time was up because he couldn’t be late for his next client, even though he was 20-40 minutes late for us! We are closed for renos now and looking or a replacement. I’m trying to decide between Ambur/Shopkeep (the devil I already know, sort of) and Revel. This site is really helpful for decision making. Thanks!

    1
    • Organization Name: The Wildwood Pub

    This comment refers to an earlier version of this review and may be outdated.

    Vonda Hazzard

    Organization Name: NovelTea Bookstore Cafe

    I signed up for this system and had to pay 100% up front. After the first of 4 training sessions in setting up the system I realized it wasn’t going to work for us. You can’t access the back office from a remote computer site at all, all the food, pricing and inventory entering has to be done on the actual iPad you’re using at your cash counter. Which means we could never enter a new menu item or adjust a price until our line up was completely gone and if you were doing a seasonal menu change which takes a fair chunk of time we would have to wait until 11pm at night after close to access the system. I requested a refund and was completely ignored for MONTHS. My customer service rep would still return my emails and said she was talk to accounting but no one ever got back to me. I finally threatened to sue them to get my money back, only then did someone contact me.We use ShopKeep – it’s amazing and meets all our needs as a cafe!

    1
    • Organization Name: NovelTea Bookstore Cafe

    This comment refers to an earlier version of this review and may be outdated.

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