Chase Payment Solutions℠ Review
While Chase Payment Solutions℠ won't be ideal for every business, the company does offer an impressive amount of products and services.
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WRITTEN & RESEARCHED BY
Expert Contributor
Last updated onUpdated
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REVIEWED BY
Editor & Senior Staff Writer
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Chase Payment Solutions℠
| Total Rating |
4.4 |
|---|---|
| Fees & Rates5.0 | |
| Products & Services4.0 | |
| Contract4.5 | |
| Sales & Advertising Transparency3.7 | |
| Customer Service3.9 | |
| User Reviews3.7 | |
Chase Payment Solutions℠ At A Glance
- Chase is a large direct processor with banking, payment processing, hardware, and eCommerce tools under one provider.
- Published flat-rate pricing and affordable hardware make it accessible to small businesses.
- Eligible Chase business checking customers can receive same-day deposits at no additional cost.
Pros
- Large direct processor
- No monthly fee with a standard account
- Affordable processing hardware
- Straightforward flat-rate option for small businesses
- Custom and interchange-plus pricing available
Cons
- eCommerce plans may carry a monthly gateway fee
- Contract terms and fees vary
- Chase Business bank account required for certain features
Table of Contents
What Is Chase Payment Solutions?
Chase Payment Solutions℠ is the merchant services division of JPMorgan Chase. As both an acquiring bank and payment processor, Chase offers merchant accounts, payment processing, hardware, and eCommerce tools without relying on a separate third-party processor.
Get started with Chase Payment Solutions
Products & Services
| Products & Services4.0 |
|---|
| Software & Services 4.7 |
| Hardware & Equipment 3.2 |
Chase offers in-person, mobile, online, and integrated payment solutions for businesses ranging from sole proprietors to multilocation companies. The company also offers several ancillary services, such as online reporting, gift card programs, and bank-to-bank transfers.
Chase Credit Card Processing Fees & Rates
| Fees & Rates5.0 |
|---|
| Pricing 5.0 |
| Affordability 5.0 |
Chase offers published flat-rate pricing for its small-business payment products, along with custom pricing for businesses with more complex needs or higher processing volume.
Pricing Overview
| Item | Value |
|---|---|
| Pricing Starts At | $0 |
| Contract Length | Month-to-month |
| Processing Model | Flat-rate |
| Card-present Transaction Fee | 2.6% + $0.10 |
| eCommerce Transaction Fee | 2.9% + $0.25 |
| Keyed-in Transaction Fee | 3.5% + $0.10 |
| Equipment Cost | $99 - $499 |
Note that merchants are also able to accept payments without purchasing any equipment, using Tap to Pay on iPhone, which carries no additional charge.
Monthly Plans
| Chase Payment Solutions℠ Plans | Price | When To Use |
|---|---|---|
| Free plan | $0/month | Includes support for in-person and keyed-in payments. |
| eCommerce plan | $9.95+/month | Includes support for eCommerce payments. |
Custom Pricing
Chase offers customized pricing, including interchange-plus, for businesses whose volume or payment needs do not fit its standard flat-rate plans. Account fees and contract terms depend on the individual agreement.
For hardware, Chase publicly lists purchase prices for several devices. Merchants receiving customized pricing, subsidized equipment, or promotional hardware should review their agreement for any term commitment or cancellation fee.
Sales & Advertising Transparency
| Sales & Advertising Transparency3.7 |
|---|
| Sales Practices 3.4 |
| Web Presence 4.1 |
Chase provides clear pricing for QuickAccept, its POS app, card reader, POS Terminal, eCommerce gateway, and virtual terminal.
However, custom accounts may include additional fees and terms that are only disclosed in the merchant agreement. Businesses should review all pricing, equipment, renewal, and cancellation terms before signing.
Contract Length & Early Termination Fee
| Contract4.5 |
|---|
| Commitment 5.0 |
| ETF & Other Fees 4.0 |
Contract terms vary by product and pricing plan. Chase’s standard QuickAccept products are presented as straightforward flat-rate services, while customized merchant accounts may include separate terms, monthly fees, equipment commitments, or cancellation provisions. Review the merchant agreement carefully before signing.
Customer Service & Technical Support
| Customer Service3.9 |
|---|
| Personal Support 3.8 |
| Self-Service 4.0 |
Chase offers 24/7 merchant support, online product guides, and separate support resources for QuickAccept, terminals, gateways, and integrations.
| Chase Payment Solutions℠ Customer Service | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Because Chase has multiple payment products, merchants may need to contact different teams depending on the issue.
Chase Payment Solutions Reviews & Complaints
| User Reviews3.7 |
|---|
| Customer Feedback 4.0 |
| Review Site Aggregate 3.6 |
Chase Payment Solutions does not have a clearly separated major review profile, making it difficult to isolate merchant-services complaints from broader JPMorgan Chase banking feedback.
However, there are a handful of reviews — both positive and negative — for its merchant services.
Negative Reviews & Complaints
Common issues founds in complaints include:
- Difficulties returning rental equipment
- Poor customer support
- Withheld funds
- Billing issues
Positive Reviews & Testimonials
High points for Chase Payment Solutions include:
- Comparatively low rates
- Fast access to funds
- Great for scaling businesses
Final Verdict On Chase Payment Solutions
While Chase Payment Solutions℠ won’t be the ideal service for many businesses, the company does have a lot to offer. From its ability to accommodate industries with high-security requirements to very small businesses with its QuickAccept program, Chase Payment Solutions can offer something to most non-high-risk companies.
It’s rare to see such a large, direct payment processor make overtures to new small businesses. Even though it doesn’t offer as expansive services, Chase offers competitive rates and the expected conveniences that come with being a bank customer for those who wish to bank with Chase.
Overall, we’re comfortable recommending Chase Payment Solutions to most small businesses. Still, it’s never a bad idea to compare your options to our picks for the best credit card processing companies.
Chris Motola
Expert Contributor at Merchant Maverick
Chris has been writing about small business topics since 2003. He has been featured in Fox Business, ABC News, Yahoo Finance, GoBankingRates, Newsweek, BizJournals, and other publications. He has a Bachelor’s of Arts in English Writing Arts from SUNY Oswego, and a Masters of Science in Interactive Media from the University of Central Florida.
View Chris Motola's professional experience on LinkedIn.
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