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Chase Merchant Services

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Chase Merchant Services Review (Formerly Chase Paymentech)

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
1985
Location
Dallas, Texas
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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Chase Merchant Services



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The Merchant Maverick Seal of Approval 🏆

Chase Merchant Services



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Chase Merchant Services for yourself.

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87 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Emad Zaamout

    Organization Name: AHT CLOUD

    AVOID IF YOU ARE LOOKING FOR A RELIABLE SERVICE.We signed up with chase for both checkout page & terminal. Almost all emails and links they send us is broken. The sales lady told us we will be up and runing in a week. After a week they sent us 3 emails, that would contain our credentials. When opened them all the emails were broken. The links in the emails all lead to 404 errors. I called the sales again and she told me try again in a week. We called back in a week she told me she will send the login info. After another week we finally get another email to login to the terminal. But we still havent recieved the checkout credentials. Now after 3 weeks, I am cancelling my service, which I never recieved.

    1
    • Organization Name: AHT CLOUD

    This comment refers to an earlier version of this review and may be outdated.

    Arthur Schwartz

    Organization Name: Modification Services

    On 1/26/2021 Chase Paymentech suddenly and without any previous notification or warning sent me an email that said ” We will stop processing your payments on 01/26/2021″ I did not for 3 years of using them ever had any problems or any concerns from them. We are in the middle of the Covid- 19 Epidemic and like all other businesses sales have been way down because of it. When I contacted them they pointed me to my contract with them that did not give any real details of why they really cancelled my account without any warnings at all. Again because of the Covid- 19 Epidemic outbreak sales were down for my business, but I had only one chargeback in 7 months which is extremely low for any business and was an invalid claim in my opinion. When I called Chase Paymentech and also Chase Executive Office on the phone they did not give me any valid reason why they closed my account down without any warning and only said we do not need any reason and can close your account without any reason!

    1
    • Organization Name: Modification Services

    This comment refers to an earlier version of this review and may be outdated.

    Wayne

    Very unhelpful when I realized they were charging me fees ($36.20) each month when I don’t even use the service for months on end. I phoned and was promised a return call — twice — that I never received. They insist that I signed off on this but I received this email from them: “I apologize for the length of time it has taken for me to send this to you. Unfortunately, due to certain restrictions, we are unable to provide the original signed copy of your merchant agreement.” Wow: what an easy way of doing business for them — they don’t even have to send me the signed agreement they insist they have I guess because I never signed it in the first place! I have since stopped using Chase Paymentech.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Juan Rosas

      Organization Name: Frida Urban Taqueria

      They are a bad joke. Zero stars. I have a small family restaurant, it took me a long time to open and Chase one day decided to charge me $1,400 for the terminals, which I returned (brand new) in a short time. Four months, and many calls later, I haven’t seen my refund. No communications from them, nothing. My advise to you, don’t do business with them.

      • Organization Name: Frida Urban Taqueria

      This comment refers to an earlier version of this review and may be outdated.

      Robert ROBINSON

      Organization Name: Computer Upgrade King

      We used Chase Paymentech processing for about 3 years and then without any reason they closed our account and froze our funds and also added us to a match list preventing us from being approved by other processors. Our refund rate was in the 5-8% range which we think was what bothered them but we sell computers and this is normal. We didn’t have chargebacks or any big disputes. We ended up switching to Paypal since it was our own option after being blacklisted. if you need a processor, understand this is not a good company to deal with. They don’t provide any human interaction. Its like talking to a robot but in this case the Terminator. Just run for your life and find a processor that actually has humans that won’t try to destroy your business. Lesson learned. We still have 10+ year old business cards with them by the way with limits of $100K and $39K respectively but I imagine they only hate us on the merchant side not the customer side go figure.

      1
      • Organization Name: Computer Upgrade King

      This comment refers to an earlier version of this review and may be outdated.

      Michael Mirne

      Organization Name: Law Office of Michael D. Mirme

      Chase Merchant Services has by far the worst customer service I have ever experienced. I called them because I was trying to make an account change on their website, but because of a bug in the website, of which they were aware, I could not enter the account change. I called Customer Service so that the information could be manually entered. I have spent 6 hours on the phone with them this week (mostly on hold). When I do reach someone, they tell me that a supervisor will call me within 24 hours. It has been 3 days, and no one has called me.

      1
      • Organization Name: Law Office of Michael D. Mirme

      This comment refers to an earlier version of this review and may be outdated.

      Brad Thompson

      Organization Name: Clear Customs Brokers

      I wish i could give them -5 stars. DO NOT USE THIS COMPANY!!!! TRUST ME YOU WILL REGRET IT!! Horrendous customer service and even worse pricing. Yes the fees listed here are accurate, but there SO MANY more when you get your statement. Over $600 on a $1200 order. Be smart, AVOID CHASE!!!

      1
      • Organization Name: Clear Customs Brokers

      This comment refers to an earlier version of this review and may be outdated.

      Michael Mirne

      Organization Name: Law Office of Michael Mirne

      Customer Service is absolutely horrible. The customer service representative always transfers me to someone else and then they hang up in the middle of the call. A few times, they transferred me directly to the customer survey before I could even talk to someone. A few times, they transferred me back to the first department I spoke to. During the last 4 days, I have placed more than a dozen calls to Chase Merchant Services, and they still haven’t been able to get me someone who can get me a statement.

      1
      • Organization Name: Law Office of Michael Mirne

      This comment refers to an earlier version of this review and may be outdated.

      Claudette

      Organization Name: IMMUNO AMERICAN CORP

      DONT US CHASE !!!!! If I could use ZERO STAR, it would be what I can give to them. In two year I may have change the password more than 100 times. Every time you login in the terminal you need to reset password.Too much security for nothing. The customer service is the worst I had experience. So I just closed my account with this F* company DONT US CHASE !!!!! DONT US CHASE !!!!! DONT US CHASE !!!!! DONT US CHASE !!!!!#dontusechase

      1
      • Organization Name: IMMUNO AMERICAN CORP

      This comment refers to an earlier version of this review and may be outdated.

      Jamie E Schumaker

      Organization Name: JES Lighting, Inc.

      High charges, very poor customer service, -0- stars

      • Organization Name: JES Lighting, Inc.

      This comment refers to an earlier version of this review and may be outdated.

      Santi C.

      Organization Name: Master Barber

      Was going to switch from PayPal to chase merchant. After reading all these reviews I’ll stay with PayPal. Thanks

      • Organization Name: Master Barber

      This comment refers to an earlier version of this review and may be outdated.

      Heather C

      Organization Name: Island Energy Inc

      POOR POOR POOR Customer Service – DONT US CHASE !!!!!Substandard equipment that needed to be replaced no less than 4 times within 6 months. They seem to just keep taking old equipment and shuffling it around. After dealing with them for several years, the deposits were not clear and impossible to reconcile and no desire to help. I found several transactions that just disappeared and had to send them proof of the transaction to get our money. Finally gave up cut the losses and moved to another provider.Then after we switched providers and returned their equipment they charged us for DOCKING stations that we never received in the first place.

      1
      • Organization Name: Island Energy Inc

      This comment refers to an earlier version of this review and may be outdated.

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    We Highly Recommend Chase Merchant Services 🏆

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