Stripe Payments Review

Need Help Choosing?

Click Here

Date Established
2010
Location
San Francisco, CA

Overview:

There’s a kind of special allure to companies like Stripe. They’re media darlings, led by entrepreneurs who want to change the way we do business and have impressive client lists to show off. Stripe, in particular, has been extremely popular, securing round after round of VC funding and the backing of investors like Elon Musk and Peter Thiel — co-founders of rival company PayPal. But does the reality live up to the hype?

Stripe is a third-party payments processor built around a simple idea: make it easy for companies to do business online. It’s not just about processing credit cards. Stripe primarily targets developers with a suite of tools that make it nearly effortless to handle everything from in-app payments to marketplace transactions. Its feature list is impressive, if maybe a tad overwhelming for the uninitiated. Every time I update this review, there’s something new. It’s like peeling back the layers of an endless onion (though perhaps with fewer tears).

There’s a lot to love about Stripe; that’s for sure. It’s powerful, easy to use, and chock-full of features…but it’s not for everyone.

Many of Stripe’s features seem tailored to a few very particular niches. Stripe has powerful tools for marketplaces and developers, as well as large eCommerce enterprises and global businesses. There’s no denying that. And Checkout is a great hosted payment page for any merchant. But if you’re not going to use everything Stripe has to offer, it’s hard to recommend it over other options.

Then there’s the fact that Stripe isn’t immune to the same sort of problems that plague PayPal, Square, and other payment processors that aggregate rather than opening individual merchant accounts: common account holds and terminations and spotty customer service.

Here’s the thing, though: I feel that Stripe wants to get better, and it has improved since our last check-in. The volume of complaints is leveling out and Stripe is taking measures to improve. It’s not outshining the competition — but it is on par with the others. I am comfortable raising Stripe to 4 stars. If it could improve its quality of customer service and work on that holds issue, we’d consider bumping it up beyond that.

This is my recommendation. If you really plan to use all of the cool features Stripe has to offer, it’s worth putting on your shortlist (which, by the way, should also include Braintree). If you are a low-volume user (under about $10K per month), the no-monthly-fee setup at Stripe is in your favor…but there are still other options to accept payments online, for both developers and non-developers.

For higher-volume users who don’t necessarily need all of the bells and whistles the Stripe offers, but still require a developer-friendly option, consider PayJunction. It offers interchange-plus and the developer support is pretty solid. The feature-set isn’t exactly what Stripe has, but it’s versatile.

If you are a low-volume user who only needs some of the basic dev functions, or if you want a seamless way to accept payments online and in-person, you might want to look at Square, which ticks all of those boxes.

Check out the full review for more information, and let me know what you think in the comments section.

Products & Services:

Stripe claims to offer 100+ features, and I’m inclined to believe it. The basic offerings are deceptively simple, but underneath you’ll find tools you probably didn’t even realize existed. Everything is broken down into two categories:

  • Payment processing: Stripe gives you instant access to processing, much like Square or PayPal does. Stripe’s processing services are available in 25 countries at the time of writing this (including beta tests), but it accepts more than 100 types of currency.
  • Developer tools: This is the part of Stripe that most users really sink their teeth into. These APIs (application programming interfaces) provide an incredibly solid and well-considered framework for developers to quickly and easily integrate the Stripe payment platform using a variety of languages (curl, Ruby, Python, PHP, Java, Node, etc.). It’s a solid foundation to build on and expand your business, and Stripe updates its features and the documentation constantly.

Here’s a quick rundown of some features Stripe has set up for you or your developer to work with:

  • Stripe Checkout: Checkout saves you from having to design forms and payment flows from scratch, but also allows for a high level of customization. Unlike a basic PayPal account, your customers stay on your page the entire time, and unlike the PayPal Pro account (which gives you the hosted page), all PCI compliance is handled for you. (Note: Square also gives you a hosted payment page at no extra charge and handles PCI compliance.)
  • Mobile commerce integration: Stripe provides documentation for Android or iOS to power in-app payments. There’s also a one-touch solution that enables users to save their data for faster purchases next time.
  • Marketplace solutions: Stripe is continually expanding its offerings, which shows that it clearly is invested in helping this niche thrive. There are a huge array of tools to help you route your payments to your merchants, and now you can even offer them instant deposits. 
  • Platform building tools: Marketplace solutions fit under this, but you’re not limited to that. Basically, you can build any platform where you need your users to get paid. Lyft uses Stripe, as does Kickstarter.
  • Subscription solutions: This includes unlimited options for plan types.You can even subscribe single users to multiple plan types. Upgrading subscribers to higher tiers is easy. This is another feature that actually works in favor of everyday merchants, and it’s provided at no charge for merchants (compared to $30-$40 for PayPal).
  • Coupons and free trials: Stripe provides great marketing tools, made easy. Entice would-be customers to take the plunge by setting up a free trial period or providing a special offer.
  • Advanced reporting: Download your choice of reports, or send data to QuickBooks or Xero. You can send data directly to these programs using Snapy, PennyPipe, or Commerce Sync.
  • Teams: Create teams for your employees and assign permission levels to them, which keeps your data secure.
  • Stripe Connect: Connect is a suite of tools designed specifically for marketplaces. Stripe supports more than 100 currencies and automatically converts them. You can also use Connect to verify international sellers, add descriptor text that appears on credit card statements, and automate payments for marketplace sellers or create a custom payment schedule.
  • Stripe Atlas: Atlas allows international businesses to incorporate in the U.S., set up a U.S. bank account, and get tax and legal guidance. Stripe says it has had more than 400 startups apply in more than 90 countries, and it has added more than 100 partners to the network since the launch.
  • Bitcoin integration: Pay just 0.8% per transaction, up to a maximum of $5.
  • ACH payments: ACH, or eCheck payments, aren’t necessary for everyone, but they can be useful to some industries. Stripe’s ACH payment feature includes two options for account verification: microdeposits or Plaid. Both are built right into Stripe for a seamless interface. Like Bitcoin, you’ll pay 0.8% per transaction up to $5.
  • Instant* debit card transfers: Stripe offers the option for marketplaces using Connect to transfer money directly to a debit card immediately, a service that used to take a few days. The funds recipient pays 1.5% of the total funds transferred. (*Instant depends on the bank still. It could take 30 minutes, or it could still take 48 hours to receive funds.)
  • Stripe Relay: Relay is geared toward contextual commerce. It’s a way for you to power purchases in mobile apps that aren’t yours (such as ShopStyle, Spring, and InMobi). You can also sell on Twitter. These are all great tools for the right merchants, but I feel they’re a bit limited. I am very curious to see how Relay evolves in comparison to PayPal Commerce offering, which seems more accessible to your typical merchant (for example, it has the ability to integrate buy buttons directly into blog posts and emails). However, PayPal Commerce is still in beta mode, whereas Relay has had a full-scale rollout.

If you want to take advantage of Stripe’s payment processing without getting involved with the developer tools, consider using a Stripe third-party plugin for WordPress, Magento, WHMCS, or Drupal. You can also take advantage of the dozens of services that allow for simple Stripe integration for e-commerce, invoicing, form building, analytics, and so on. Some integrating providers include BigCommerce, Shopify, Squarespace, Big Cartel, StitchHarvest, Weebly, and a ton of others.

Something that’s also worth mentioning is security. Stripe is a PCI Level 1-compliant service, which is the highest level of certification. In addition, if you decide to leave Stripe, they will help you export all of your card data to a new PCI compliant provider. That’s actually a pretty awesome deal (but one that Braintree also offers).

You can accept orders over the phone with Stripe, but it is on you to protect your customers’ card data, so Stripe recommends using an invoicing service as an alternative. You also can’t use this as your primary means of payment processing either — Stripe is not meant to be used as a virtual terminal. It’s more of a last-ditch effort.

What’s New

Looking around, it doesn’t seem like Stripe has added all that much in terms of features since our last look at the companies. New countries, yes, but the core offerings are the same.

But there is one other big thing that Stripe just rolled out: Radar.

Radar is Stripe’s solution to eCommerce fraud. (Fun fact: there’s a lot of online card fraud already, and likely to be even more as EMV comes into prominence.) So this is actually worth pausing and taking note of.

Radar uses machine learning to better identify and stop credit card fraud. It also gives merchants tools in their dashboard to allow them to set specific rules for transactions, test what impact those rules will have based on previous data, and reduce the amount of manual work your team has to do.

It sounds a bit like Stripe’s existing fraud detection tools, beefed up with a bit more programming and data analysis. Even Stripe admits that Radar is still a bit of an experiment. While it’s free for merchants to use right now, the company hasn’t ruled out the prospect of launching it as an entirely separate service.

And then there’s the other thing, which you’ll see if you take a look at the list of integrations Stripe supports:

Mobile payments. 

Stripe doesn’t actually natively support mobile payments or any sort of in-person payments, something I think is actually a failing on the company’s part. (Everyone else seems to be realizing the benefits of omnichannel commerce.) But Stripe will let other developers use its API to create mobile payment apps.

You can check out the list of integrations here. Some of them are dependent upon the consumer using the app. A few are going to charge you, the merchant, extra for using their services — which will put rates well above what you’d pay from a standard mPOS app. Others are free. You’ll have to investigate and decide which one, if any of them, suit your needs.

I think this entire category could use some work, but I am happy to see multiple options available to merchants. And I am sure more are on the way.

Fees & Rates:

One of the nicest things about pay-as-you-go processors is that they generally have a pretty clear pricing structure. For each credit card transaction, Stripe charges just a single flat rate:

  • 2.9% + $0.30

Stripe also supports ACH (direct deposit) and Bitcoin transactions. You’ll pay just 0.8% per each transaction, up to a maximum of $5.

That’s it. If you’re processing over $80,000 per month or more than 10,000 transactions per year, you might qualify for a lower rate on card transactions. Aside from that, don’t bother trying to negotiate. It’s a take-it-or-leave-it type of deal.

Use of all that Stripe has to offer (gateway, developer tools, etc.) is included here. Interestingly, this means that customers that process lower volumes will actually get a better deal since all costs are built into the transaction fees.

These costs are generally fair and absolutely competitive in the industry, given the complete lack of additional fees and the plethora of features available. Plus, 2.9% + $0.30 is exactly what Square, PayPal, and Braintree charge for online transactions, too.

Stripe charges the industry-standard chargeback fee of $15. I like that it will refund this fee if the chargeback is decided in your favor. Not all processors do this, and it’s really fairly generous considering that they have to pay to do the paperwork one way or the other. However, customer reviews of Stripe suggest that very rarely, if ever, will you have a chargeback decided in your favor.

Stripe now offers two-day payouts to most US-based merchants, except those it deems “high risk.” This is a vast improvement of their former seven-day rolling payouts. Most international merchants are still stuck with the seven-day system for now, though.

Contract Length & Early Termination Fee:

No early termination fee. Period. Thumbs up. That’s what we like to see here. And remember we said Stripe will help you export your customer data and take it with you if you ever decide to leave.

Sales & Advertising Transparency:

Stripe uses transparent, ethical, fair advertising, with none of the common problems seen from big companies. Stripe has no hidden fees, no unusual contract terms, and no scams or gimmicks to speak of.

If you’ve processed cards before, you shouldn’t be met with any surprises from Stripe. If you haven’t, then there might be a slight learning curve. But Stripe is a good company to learn with (financially speaking) since the service is entirely pay-as-you-go.

Customer Service & Technical Support:

The good news: Stripe has email-based customer service and support, alongside a number of public social media outlets. You can follow the company on FacebookTwitter, and LinkedIn, and get updates on Stripe services via Twitter. However, posts to their social media and blog are infrequent, and I think there might be some missed opportunity there. For a company that’s all about the digital revolution, I kind of expected more.

I like that you can still reach out to support with questions without having to log into a Stripe account. A lot of companies will require you to sign up and sign in first, but if you’re still shopping around and just want to get a question answered, Stripe will do that for you. You’ll also enjoy the fairly thorough knowledge base.

Something else cool that Stripe offers is status reporting. Head over to status.stripe.com to find out about service uptimes.

Now for the bad news: You can’t get Stripe on the phone. A lot of merchants have complained about generic customer support responses and an overall lack of personal attention given to problems. In some ways, this reminds me of Square’s customer service, especially in the early days (not a good thing). I get that phone support is difficult and an expensive investment, but when merchants can’t accept payments, they need a solution (or at least an answer) right away. Email just doesn’t cut it. We’ve seen this same argument with Square, which also gave in and added phone support, eventually.

On the plus side though, Stripe has pretty effective Freenode-based chat support (#stripe). There you’ll find both Stripe reps and other users to give you instant advice and solutions. It’s a good starting place, at least, and offers a somewhat public channel for you to voice your concerns or troubles.

Negative Reviews & Complaints:

At the time of writing this review, Stripe’s BBB page still has an A+ rating with 394 complaints closed in 3 years, 106 of them in the last 12 months. That’s an increase in overall complaints since our last check-in (up from 384) — but a decrease in complaints in the last 12 months (down from 117). That makes me happy — two years ago, Stripe saw a very sudden rise in complaints, which I am guessing was a result of growing pains. It’s a relief to see that the complaint volume isn’t doubling or tripling like it has at previous updates. It tells me the worst is likely (maybe hopefully?) over.

It’s hard to compare complaint volume directly to PayPal, where many of the complaints are from customers on eBay attacking merchants or those who have an issue with PayPal’s P2P payments. But Stripe is still quite a bit below Square’s complaint rate — which currently has 1443 complaints in the past 3 years.

The other thing to consider is we don’t actually know how large Stripe is in terms of merchants: the company doesn’t disclose its numbers and support for Lyft, Kickstarter, and other mass platforms can make accuracy a bit complicated. The best reference I can find is a line in an article that Stripe supports hundreds of thousands of businesses. (By comparison, we know Square has at least 2 million active merchants and PayPal Business has more than 8 million merchants). That same article goes on to say Stripe claims to have at some point processed 4 out of every 5 cards in the world…which is a really lofty claim. But I don’t doubt it.

Stripe also has 35 reviews on the BBB page, only one of which is positive. That is disappointing, but not exactly surprising.

Also, you’ll find this bit of information from the BBB on the complaints page:

Stripe, Inc. came to BBB’s attention in July 2012. A review of the company was done in August 2015. Complaints on file state that funds are held from consumers without any explanation as to why, and accounts are closed without explanation. Complaints also state that consumers have difficulty reaching the company.

BBB advises consumers read the company’s Terms of Service fully, to understand what they are agreeing to. Specifically, Section C: Processing Card Transactions and Receiving Your Funds and Section D.License, Termination, and Other General Legal Terms.

Stripe, Inc., also advised BBB that the best way for customers to get ahold of Stripe is through email at support@stripe.com.

Unfortunately, since January 2016, none of the BBB’s complaints are accessible to the public (except for one from October) — so we can’t go through them to see what pain points merchants are encountering, or gauge how Stripe is responding. We’re having to look at other sources: comments on this review, of course, comments elsewhere on the web.

Ripoff Report shows 46 reports (up ever so slightly from 40) and most pertain to account holds or terminations.

These complaints come up most often in reviewing the chatter:

  • Account holds and terminations: By and large, the most common complaint against Stripe is sudden account terminations and sweeping payment reversals without notice and with little explanation. Merchants also comment about sudden holds on their funds while their account is “under review.” This kind of thing happens all the time with “instant access” payment providers. While they give you instant access to payment processing, they can (and absolutely will) review your account and processing habits soon after you begin to use the service. At this point, they can cancel your account for any number of reasons, real or perceived. Quite a few people have complained about Stripe refusing to release funds and not being able to get any sort of answer from customer support.
  • Unresponsive customer service: This seems to come up less with everyday problems, and more when a serious and difficult issue comes up (like funds being held or accounts being canceled). More than one user has complained about being ignored in these situations, or it taking days, or weeks, to get a response. Facebook comments seem to go ignored, but Twitter seems active and the support reps are helpful.
  • Chargebacks: Let me start by saying that a chargeback is not Stripe’s fault. The company deals with Internet businesses, many of which offer higher-risk products (electronic delivery, subscription-based products, international sales, etc.), so chargebacks are going to happen. When a chargeback occurs, Stripe becomes responsible for giving the money back to the customer. Because of this, it will take the money from you to cover the cost, at least until the investigation has closed. Stripe didn’t invent the way the industry handles this issue, and in many ways, it simply has no control over these protocols. It also merits mentioning that Stripe doesn’t offer any sort of assistance in fighting chargebacks beyond its documentation tools — but then again, only a select few processors get hands-on in the process.
  • Lack of fraud protection: This issue ties into the matter of chargebacks, but is also worth discussing in its own right. Merchants don’t seem to feel like Stripe gives them any way to protect against fraudulent charges and chargebacks. That’s not to say there aren’t any tools that merchants can enable — there are several. But merchants feel that the system is somehow broken, which I completely understand.

This is not something to take lightly, and so I really dug into it. This is what I found: Stripe has an automatic algorithm that works to identify fraudulent transactions and flags them. There is not a lot of information out there about how it works. We do know the system can generate false positives, so if you find a declined transaction that you know to be legitimate, you can override it and try the transaction again.

You can also mark transactions as fraudulent and refund them yourself (make sure you report them to Stripe.) Second, you can enable CVC and AVS (address) checks and automatically decline transactions that fail them (these are two separate things). That second part is important because a transaction can still go through even if the checks fail. However, at the same time, it is not uncommon for legitimate shoppers to get their own zip codes wrong.

I think that Stripe Radar is just building on these existing tools with a bit more data collection and refinement, but I am curious to see whether it will actually improve fraud prevention. If you’re curious, you can check out a few case studies about Stripe’s fraud prevention here.

In the meantime, do your homework: Check that you have any relevant security measures enabled. And if you notice a change relating to Stripe’s fraud protections, let us know!

Positive Reviews & Testimonials:

Stripe has an expansive and impressive list of successful clients, including Foursquare, Squarespace, Shopify, Grooveshark, Evite, Reddit, Mashable, Volusion, eHow, Hubspot, and Dribble, for starters. We’re talking about some major Internet players, which comes as high praise in my book — even though no specific praise is given besides their continued business.

Back in January 2015, Stripe managed to lure the crowdfunding giant that is Kickstarter away from its longtime partner, Amazon Payments, all in the name of making it easier for creators to get their projects set up and funded quickly. Stripe is also powering Kickstarter’s rival, IndieGoGo.

In addition, when Flint closed down unexpectedly in February 2016, it recommended its customers transfer over to Stripe. Shopify sets their merchants up with Stripe accounts, too — and they’re certainly not the only ones. When I first took a look at Shopify myself, I honestly expected to see more issues relating to its payment services because of its relationship with Stripe, but I found hardly any, and most stemmed from merchants crossing into 1099 space.

While Stripe doesn’t go as far as Braintree does with intensive case studies, it does at least offer a nice page of logos for you to browse and some shiny marketing copy. Check it out. Aside from that, positive user reviews are scarce at the moment. I would love to see some case studies beyond the fraud prevention, and maybe some more proof from some small and medium-sized businesses, not just the giants of commerce.

Please leave us a comment if you have first-hand experience with Stripe. Make sure to review our comment policy before posting to ensure we’re able to publish your remarks.

Final Verdict:

Without any doubt, Stripe is a major contender in the new, simplified, stylized online payments industry. Stripe, Braintree, and probably others I haven’t discovered yet are all vying for the top spot, each offering subtly distinct services, but all charging almost the exact same rates and operating on similar business models. PayPal and Square figure in there some way too, but they fit in a slightly different cubbyhole.

In theory, Stripe delivers everything that small and large merchants alike should want. However, it fails in some elements of its execution, particularly in regard to the stability of its clients’ accounts and overall customer service. Unfortunately, that’s not exactly a unique failing among payment aggregators, either.

Second, many tools seem targeted especially at developers, large businesses, and marketplaces. It’s all well and good that Stripe offers them. They’re important. If you’re tech-savvy, or you have someone to handle the code for you, you’ll go far with Stripe. But if all you want is an easy way to take payments on your website, I don’t see a clear advantage of using Stripe over one of the other options. If you need in-person payments as well as online, there are other options.

And finally, you’re going to get competitive pricing with Stripe, but it won’t be the lowest pricing you can get. For that, you will have to look elsewhere.

Stripe has earned its 4-star rating for now. It is not a perfect processor, but I think the company has outgrown the worst of its growing pains. Ultimately, ask yourself two questions: (1) Will you use everything Stripe has to offer? (2) Does Stripe have everything you need? If the answer is yes, it’s worth pursuing. If the answer to either question is no, you might want to look for other options.

Check out our comparison chart to see your other options, and be sure to comment with your thoughts on our Stripe review.

Tom DeSimone
Tom loves asking tough questions and getting straight answers, so he has a lot of fun calling payment processors for Merchant Maverick to cut through their smoke and mirrors and find the real deals. He has run a full-time editorial business from his home in New York’s Hudson Valley since 2010 and could not imagine a better job. When not busy writing and keeping credit card processors honest, Tom enjoys backpacking in the mountains.
Tom DeSimone
Leave a comment

158 Comments

    David Crook

    Forget STRIPE for processing your card transactions. Any company that will not provide a telephone to actually speak with an agent must have only employees scared to let you know they do not speak clearly or understand your conversation. After keeping my transaction for 10 days, I now have to have my customer stop payment on the transaction and I now wait days for the money to be back in his account before I can be PAID again.I was using PayPal, and realize now the change to STRIPE was a terrible MISTAKE.

    1
    Sergey Shushunov

    I have to admit that as bad as paypal is, stripe is even worse. At least after digging around for 30 minutes paypal would give a phone number as allow to place a call to discuss a problem. No such luck with stripe. My problems were several back to back claims of unauthorized transactions after orders were shipped. It looks to me that stripe fraud prevention filters don't work.I am switching now to regular credit card processing company. I can't deal with this incompetence and greed, which is the only way to describe stripe.

    1
    Mary

    Stripe is probably one of the worst companies out there. They take 24hr or sometimes never respond back to emailes regarding issues from unsuccessful payments made by customers, I have lost about 6-10 customers since January because of failed payments. They are currently holding $2500 of my money because someone else used a fake card. I did all the work for the “customer” and I provided all the evidence to stripe but they yet are taking their sweet time. I was advised the investigation time is 2-3 months?! It’s absolutly ridiculous. I would give them a better review if the past 3 months haven’t been this horrible. I would also be writing a review if this public complaint would get an response because clearly my emails aren’t.

    This comment refers to an earlier version of this review and may be outdated.

    Stripe Sucks

    STRIPE SUCKS PERIOD! The truth of about stripe is that they are the biggest con artists around. This is what happens when you sign up with stripe. First you sign up they tell you that you will get your funds in 2 days. Then 2 hours later you'll get another email saying some BS statement that they are now going to hold your funds 7 days plus. Stripe allows non verified credit card billing addresses to go through and there's nothing you can do about it. So Stripe promotes fraud, and they give you the run around left and right. They will close your account if your considered high risk to them. If you sell electronics or something that is in the category of high risk, your shut down immediately with no reason. They will give you the BS around around, they will tell you the funds will be available on Day x and when Day x comes around they play games and move the date another 24 hours every single time. You cant refund anyone and they will steal the funds. If the do this to you, and you get a chargeback contact your Attorney Generals Office immediately, the fact is your under no legal obligation to ship any products to anyone until the money is physically in your possession. If you get a chargeback because Stripe or anybody holding funds, its their responsibility because they are the ones that caused the chargeback, so sue them!

    1

    This comment refers to an earlier version of this review and may be outdated.

    John

    HORRIBLE CUSTOMER SERVICE. First of all their technology for login doesn't always work. Text messages to verify account are never sent and if you send it too many times they lock you out for the day. There is no phone support. There is also no email support. This is another classic example of a tech company offering horrible customer service because they don't want to be inconvenienced by the people who keep them in business. They missed the most important rule of business... love you customer.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Luciano

    Stay Way they are just like PayPal or Worst. You better stick to Australian Banks or a Australian Gateway Payment company based in Australia Stripe is a US company who has offices in Sydney they do have a ABN number in Australia and you can however file a case on the Financial Ombudsman Services against them just like you do against PayPal if they freeze your funds illegally. 4 Stars ???????? lol Can't really trust on a company who has absolutely no customer service at all not even a phone number. I can't believe how stupid I was when I decide to use this company on my website.They will freeze your funds just like PayPal for no concrete reason illegally and in a predatory way. Our company was just 3 months old and we were doing good sales as Parallel importers out no where and against their terms we were forced to provided authorization for selling the goods we are selling. Now I ask when do Stripe has any authority to ask us to do that ? There's nothing in their terms and I did check that because moving from PayPal this was my main issue. Perhaps they don't know the Australian Government policy was developed to allow parallel importation, so brands could not get away with huge price discrepancies between markets, and therefore consumers could enjoy prices comparable with overseas markets.Is completely unacceptable when they are not the trademark owner and when we have a clear disclaimer in place saying we are no authorize and we follow the ACCC guidelines of Parallel importation providing all warranty and support ourselves. We are in the process of closing our account and I am alerting anyone who uses this company to move way as quickly as possible.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Alexander

    I have an online clothing store and I recently made the switch from PayPal to Stripe and so far I haven't been impressed. In fact, this company is going to bankrupt mine if I continue to do business with them. Stripe accepts fraudulent payments, transfers it into your account, and then takes the money back plus a $15 fee, and will no longer assist you with the chargeback. An item was purchased from fraudulently and I shipped out immediately, now a week later their automatically deducting the funds out of my bank account even though I provided them tracking numbers and evidence. Now I'm out the product, they money, and a $15 fee just for doing business with Stripe. They absolutely do nothing to assist, they have no customer service dept, and emailing them is joke. Scammers are now targeting Stripe and they have no fraud prevention, so they make the companies pay for their mistakes. PayPal doesn't charge its sellers $15 for its mistakes.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Aaron Beard

    I have to say that I have always been impressed with Stripe. I am a vacation rental property manager and I only connected to them through my software merchant (and get a 1.8% rate by virtue of that relationship...although I am processing over $100k/month with them so maybe I could negotiate per the comment in this review). I have had zero issues with holds (again, I choose to process transfers on a semi-monthly basis so at any given time I have $30-50K in the account and so I would never actually know that I am being subjected to a hold). I have had one fraudulent transaction in three years and (in hindsight) I totally boffo'd the transaction verification and did nothing in any way to justify/verify the validity of the payee (who was not my named guest) so when it popped up I just figured I would eat it...but Stripe (I learned then and now understand more completely) automatically went to bat with the consumer's credit card co and I won! Again, I wish there were phone service, but even with the ongoing dispute, they were fantastically responsive to email and even guided me to ways I could prevent future fraud. As for those that say they prefer PayPal, I was one (of many in my industry) to have that mafia-style company lock down nearly $30k and refuse to release it for nearly 6 months. It was total BS, especially since the majority of the funds were from AirBNB (like they need the protection of an intermediate escrow agent...). It all ended up well (routed most of the $'s back to AirBNB, but closed the loop on about $4k on accident and that sat in their nasty clutches for 178 days...but I am gonna get paid in the class action settlement...).

    5

    This comment refers to an earlier version of this review and may be outdated.

    Belle

    Paypal is worth the 1% more, unless you like a conpany who takes money out of your account at their own disgression. It does not make sense that my Stripe account was disabled on 10/4/16 and I still had funds being taken from my bank account on 10/11/16. No one answered my question as to how this happened when according to Stripe the account is disabled. Customer service is basically Non existent at best.

    This comment refers to an earlier version of this review and may be outdated.

    Batterman's Auction LLC

    We added Stripe as a payment system to enhance our corporate website to enable sales. We are extremely dissatisfied with their service. Out of the 3 purchases via Stripe; 2 have been disputed by the cardholder as unauthorized use of their card and potential fraudulent use of their card. The transactions were originally approved/received. Our bank account was funded.
    A few weeks later, a charge back was authorized and payment to our bank account was reversed (after the product was shipped). We filed all the required documentation to prove funds were received at our end, we provided delivery addresses where the product was sent, proof of payment(s) approved and received. Proof that the products sold were shipped and delivered to card holder. Only to be informed that the case(s) were close based on the cardholder/customer’s bank deciding that the transaction was in fact valid, and that the dispute case is now closed and the decision final.
    We are left without the product(s) and without payment(s) – Most upsetting of all, we have not been given the courtesy of an explanation as to why the bank has decided in favour of the cardholder and not honored the initial approval of payment(s) to our company’s bank account.
    In our opinion, Stripe is not an effective payment solution for business’ due to the lack of transparency regarding information passed to and from cardholder’s financial institution and us. The transactions completed via Stripe have caused significant financial losses to our business; as a result, we have removed Stripe as a payment option from our website.

    This comment refers to an earlier version of this review and may be outdated.

    Katie Manning

    Accounts manager at PureLocal.com.auWe love Stripe.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Amy Lemmermann

    We have had the EXACT same issue. Waiting for months for dispute resolution that were very clear that we would win.
    Very frustrating
    I strongly suggest using a different merchant. which we are looking for now

    This comment refers to an earlier version of this review and may be outdated.

    Ken Holiday

    They have held my money for a month. Tomorrow I go to the BBB and will write Squarespace to drop them as a partner, or I will take all my Squarespace site down.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Joanne Trybulski

    I am very dissatisfied with this company. They don't handle their mistakes very well. Save yourself a headache and don't use their services. You will deal with them only through email and you will receive a response from several different people.My problem is with a refund they gave and the customer has the product. They told me to just recharge them. How do I recharge the customer when they say they did not get a refund.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Isabel

    Thank you so much for this review - it sucks that I'm not the only one who has experienced trauma from Stripe - but at least it confirms I'm not the crazy one. I had an event with Stripe back in March in which a customer was charged 47 times for a $29 product. Stripe sent me an automated email saying, effectively, "We noticed a suspiciously repeated transaction and we stopped it. Nothing further is required from you." So I ignored the problem for most of the day until I had time to log in and look at it. When I did, the automated email was wrong, every one of the 47 charges had gone through and only stopped when it overdrew the customer's account as far as his bank would allow. Not knowing where the glitch was, I frantically contacted my customer and the customer services of all integrations the transaction touched. All except Stripe went above and beyond, dug deep and finally agreed that it was actually a bug on the customer's computer. Lame, but in all of those insanely stressful hours, Stripe only responded to say, "Sorry, that couldn't have been on our end." Which is clearly wrong - there is no way any but that first transaction should have been processed (they were each 1-2 seconds apart) and why did that auto-email tell me it had, in fact, stopped them? That's a great algorithm there. Apparently this was not a problem for Stripe. My primary upset is not even that every one of those charges went through - this is technology and s happens. What I am still pissed about is their total lack of regard for the ENTIRE situation. After I smoothed things over with my customer, initiating the refunds, and providing him with tons of free product to rectify the s-show, I finally wrote Stripe a furious email detailing every point at which they mis-informed me of what the problem was, how they had "dealt" with it, and then mistakenly washed their hands of the whole thing. Their response was (paraphrased), "Whoops, you're right we should have handled that better. We're a young company still figuring this out. Please tell us how we could do a better job." Are you f-ing kidding me? I swore I would never use them again and told them so - but aside from paypal they are the only integration available to me for my membership plugin. So, I have been trying to screw up my courage to go back to them . . . but I don't think I can do it. ARGH!

    1

    This comment refers to an earlier version of this review and may be outdated.

    shambo

    I have been using Stripe for my online Shopify site. Two weeks ago, Shopify stopped paying out the money my customers were giving them. They gave no notice – and no explanation. Two weeks of constant online chats and emails provided no answers. Shopify said it was Stripes fault. Stripe said it was Shopify. After initiating legal action to get back the $52000 from Shopify, they suddenly 'found' the 52K. Apparently Stripe had frozen my account for 'review' without informing me and without admitting they had done so. We had done nothing wrong. This sort of action could break a small business (and nearly did.) I will not be using either of them again.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Ariel

    Since I can't give negative stars... Shopify uses Stripe. Just as with Stripe, one can't actually speak to anyone in Shopify payments -- ever. You'll be lucky if you ever get an email reply. If you get an email from a Shopify "Risk Analyst", don't bother replying. They pay absolutely no attention to anything you write.Anyway, we've only just started using Shopify, and accepted the 'one-shop'/ everything done for us 'thing', which means Stripe is the cc processor. We've only sold a few, low $$ figure items, which customers received and Shopify (or Stripe, rather) paid out. We've had no customer disputes, no chargebacks. 'Out of the blue', we received a message that our payments processing has been suspended. (Fortunately, we've nothing to be paid out.) Absurdly, however, Shopify's 'red box' warning on our account says that customers can still shop, purchase items, and that we can still fulfil orders. (?????) They maintain that 'account reviews come up at various times, for various reasons', but won't provide us with answers to any questions -- no matter how many times we ask, or how many ways we ask. And of course, we can't speak with anyone. (If this sounds like a Shopify review, it's only necessary to include Shopify for context purposes. Shopify uses Stripe.)So we get emails stating that their 'bank' (STRIPE!) wants additional information. (Why now? Why not before allowing us to get started?). It began with copy of photo i.d. (But wait, they requested this once before, and we sent it. Where's it floating around?). So we send in photo idea. Nothing happens for over a week. We then get a message stating that they're going to need more documentation. Send in EIN information. (But wait, we already provided this. Where has that disappeared to.) So, we again provide our EIN information. Another waster week goes by. We're then asked for EIN information (yet again), and the names and information of our suppliers, along with 'X' number of invoices from our suppliers. (We 'flip out', remind them that we've already sent the same information multiple times, but that we consider our suppliers to be proprietary -- i.e., none of their bloody business.) Keep in mind, we've already had 'pay outs' for the few products that we sold, and have no pending payouts; have had no customer disputes or chargebacks. We're new, and have done everything by the book. The biggest thing that we're "guilty of" up to this point is tweaking the appearance of our website. We certainly haven't changed anything else.More time goes by... we've lost track of the days of this freeze, as we're quickly trying to move platforms and find a decent merchant services provider... today, (obviously ignoring everything we've emailed, uploaded... whatever else was asked of us... we receive an email requesting our EIN (yet again!) and manufacturer/ supplier invoices for the items that we have already sold (and been paid out for, as we've no pending payouts). What is wrong with these people??!! Sure, let our customers continue to shop, let us fulfil their oders, and Stripe/Shopify will keep the money (this is the note on our account) "until the situation gets resolved". Why not open our own 'charity' and have a sort of 'wish foundation' where we just pay for whatever a customer wants, send it to them, and 'donate the proceeds' to Stripe and Shopify? At least that would be the upfront way of explaining to people what is really going on. We can't even begin to fathom this Stripe/ Shopify nonsense. All we can do, with clear-headed thinking, is to agree with every review here that warns people to RUN (very fast) from anything to do with STRIPE. Just don't use Stripe or a platform that uses Stripe. And I suppose it's easy to offer the lowest transaction fees than the rest of the competition when your keep your merchants' funds... from what I read, for ridiculous periods of time, or (worse) in a few cases written about on this forum, permanently. Our sympathies to those who have been ripped off by STRIPE. (We're not happy about our 'payment freeze', or that we haven't done much in the way of sales, but I suppose that we're fortunate that we have nothing for STRIPE to keep.)

    1

    This comment refers to an earlier version of this review and may be outdated.

    G Bachurewicz

    For the money you charge you should have instant phone support I will advise everyone I know not to use you people nor will I use your services and advise everyone not to use GO DADDY if you get my money and have the necessary means to give it to me giving you the bank and routing # and you not putting it in there nor providing me a means of getting it you deserve a negative 10 stars PEOPLE DO NOT USE STRIPE

    1

    This comment refers to an earlier version of this review and may be outdated.

    G N Gray

    My rating is less than 1 star. I have sent almost 20 emails to Support@Stripe.Com. I have sent about 8 emails to Complaints@Stripe.Com. NO A SINGLE RESPONSE EXCEPT THEY WILL WORK ON IT WHEN THEY HAVE TIME. The Complaints email which is listed on the website is not an active email – they all come back. YOU CAN NOT FIND A SINGLE PHONE NUMBER. They are holding over $12,000 from June 17th and keep moving the expected transfer date every other day now it is set for July 5th. I know they will move it again. They have not even had the courtesy to tell me they don’t have enough money to make a transfer in their general account or that they have decided to not move the money. Are they broke and spending our money to run their business?
    TAKE MY WORD FOR IT – THEY DO NOT RESPOND TO AN EMAIL IF THEY ARE HOLDING YOUR MONEY. I even asked that they send a copy of my email to the CFO COO and several other dept heads, which I had names from Linkedin. These people did not respond back either.
    They did do our first several transfers perfect until they had more money in our account.
    the two things they are known for is “NO COMMUNICATION” AND “HOLDING YOU MONEY”. just read the other reviews. If anyone finds a phone number please publish it for all of us.

    This comment refers to an earlier version of this review and may be outdated.

    Rodger Barnes

    They do not use phone numbers for contact the only way that they respond is e-mail

    5

    This comment refers to an earlier version of this review and may be outdated.

    Helen

    You may find Stripe’s address and phone number on the Better Business Bureau website. They are based in San Francisco, CA.

    This comment refers to an earlier version of this review and may be outdated.

    Connie Barnes

    The service is non existent - there is no one I can actually talk to. They say how great their service is and then send a bunch of links - customer service is about actually providing the customer with some service, right?

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mark

    Terrible, terrible, terrible. Many chargebacks all on the same day, apparently at the end of October 2015. The matter has only very recently come to light in the past several days some 7+ months later and stripe are now saying I owe them well over £1,000.

    They called me to sort the matter out but everytime I tried to give an answer to a question I was interrupted over and over and over again to the point the discussion became obselete. Thoroughly exasperated in the end with ‘Percy’ constantly interrupting me (I couldn’t get a word in edgeways) I hung up the phone in disgust.

    Next step, delete the Stripe account and look for another service provider who take good customer service a little more seriously.

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy NL

    How does Stripe have 4.5 stars?They have no fraud protection or seller protection = bankrupcy.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Ric Dunn

    If there was a way to give this company munis five stars I would.. This company is a rip-off in many way they stolen $75 from me just think if there were 100 or 1000 I guess there so rich they don’t care. Listen to me and the other reviews DO NOT USE THIS CARD SERVICE.

    This comment refers to an earlier version of this review and may be outdated.

    Daniel Garza

    I cannot believe what has happened because of this merchant called “Stripe”.
    I sold a Gucci ‘1973’ Diamante Handbag for $1200. Marginal profit made…. and additional fees paid.
    The Merchant sent me a fraud dispute from the card holder regarding this purchase from back in Dec of 2015. This is April 16, 2016. A little over 4 months ago and this doesn’t even seem strange to the merchant or credit card bank. I have a FedEx tracking number signed from the card holder name and address. However, they said the purchase was made from Denmark. I told them yes….okay…. maybe they were on Christmas vacation and ordered this bag to his wife at home. If this purchase was made from out of town and the amount is over $300.00 USD you would expect a trigger to prevent them from buying. I use my credit card and always receive a message even here in the U.S. if a purchase is big. Also, why would a card holder not notice a charge for $1200….
    4 months ago? I don’t know… but this is the 1st time I had to deal with this type of situation where my merchant cannot help me…. cannot provide a voice for me…. cannot provide me with a phone number so I can speak to someone….nothing. Instead, they offered me a dashboard to see the history of the charge. They offered me ” I am sorry for this inconvenience”. Okay… your sorry…but why can you not provide me with a telephone number so I can speak to a person? Why did you take the money out of my account so quickly without investigating? Why I say sorry I provide something that would exhibit that word of condolence. I dealt with PayPal, Authorize.net and both of them always advocate and solve the issue pronto! Something does not seem right and I am looking at giving this to my attorney to solve.

    This comment refers to an earlier version of this review and may be outdated.

    Lisa

    Hi! I have had similar issues with Stripe. Did you ever pursue through an attorney? I am working on that now but wondered how you handled it. They are saying we owe them money while they investigate disputes thanks to their non-existent fraud protection.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Kenneth Conrad

    RUN FOR YOUR LIFE! Worst Customer Service ever, NO thats wrong there isn't any customer service they hold your money ransom!

    1

    This comment refers to an earlier version of this review and may be outdated.

    gerry

    Very poor company. I had researched various commerce sites to host my new business and settled on Shopify. After reviewing the cost of the credit processing for my high risk business, I regretfully signed up for stripe since shopify does not put a 2% additional charge on stripe. Everything was going fine until I processed more than 10 orders in a day. That was where things became a nightmare. Stripe sent me an email stating that I needed to send them all my manufacturer’s approvals before they can continue processing again with them and stated their terms and conditions. So I sent them over 150 manufacturer’s letters that they requested. Next day I was sent an email that stated. Thank you for providing us the information we requested unfortunately since you did not send us what we required. We regret to inform you that we turned off your account and will be happy to point you to another processor.

    This comment refers to an earlier version of this review and may be outdated.

    Nicole

    If i could give 0 stars i would, absolutely no customer service, no phone, they only deal with email and it's them emailing you as they try to debit your bank for every charge under the sun without your permission. When you send and email to settle a problem they never reply. They don't securely manage the credit transactions when someone purchases from your website so when a fraud occurs you are out of the money for the product and they try to make you pay the credit card company back oh they also charge you when the dispute of course does not go in the businesses favor. I think they are a scam and are linked to the debt collection agency True Accord. Beware of both companies your small business will suffer.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mike Villacis

    Awful! No business phone. They held my money for 90 days and closed my account! Fraud! Do not do business with these ppl!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Agustin

    I have lost two disputes with STRIPE. I know it´s nothing but their legal processes are deficient. I had all the evidence regarding my disputes. One of the clients who presented a dispute even wrote me an email saying that it had been her mistake. This is the answer that I receive from Stripe: "If you refuse to cover the cost of this dispute, you are violating our Terms of Service. I've included a link to this below. It does mention that we have the right to debit funds to cover Chargeback fees. Feel free to take a look at the following link: https://stripe.com/mx/terms#impugnar-sus-contra-cargos"

    2

    This comment refers to an earlier version of this review and may be outdated.

    NICHOLAS STELLA

    THIS SERVICE IS AWFUL, THEY HAVE NO PHONE SUPPORT AND DO NOT CARE ABOUT YOU! USE BRAINTREE! 🙂

    This comment refers to an earlier version of this review and may be outdated.

    Heather Varden

    Stripe is just a money laundering company nothing else. They stole my client money and they reply my client but not me, that;s a main reason they didn’t have phone support, don’t rely your business at downfall don’t every trust them really hate this company.They are liar and they stole your clients money thats simple never do any business with stripe.Stripe is a scammer and fraudulent company

    1

    This comment refers to an earlier version of this review and may be outdated.

    J Kim

    Simply Rip Off service with sugar coated brand.Been with their service and it was more harm than good - unhappy consumers due to their poor customer support, reject payment without appropriate reason, NO buyer/seller protection, always preferable to the credit card companies in terms of dispute.Never recommend STRIPE to any e-commerce businesses again.Their system simply can't cope with the frauds.That's why it's simple.

    1

    This comment refers to an earlier version of this review and may be outdated.

    John

    Having been recommended to use Stripe by my ISP, I am now at a loss to understand the negative reviews. I badly need e-commerce to survive in a very competitive market. Surely to be expanding at such a rate they cannot be so bad. Help!!

    This comment refers to an earlier version of this review and may be outdated.

    Heather Varden

    Never use stripe at all its just a scamming payment gateway nothing else they stole all my clients money even not they are refunding and when i tried to contact them they are just not replying since 1 month, really frustrated all my clients and us ! IF you want to lose the business then do select stripe

    1

    This comment refers to an earlier version of this review and may be outdated.

    Ammar Bhutta

    This is the same case with me. Its over half month but they are not replying. I gave my credit card information by they are not activating my account nor they are sending me the pending balance.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Kevin

    Hi there, i need help with a problem. I signed up using www.stripe.com and i ended up selling a bunch of things online. I ended up accumulating $650 with stripe. It showed that they would transfer money to my account within 7 days and then i ended up spending my own money to ship my customers product. Then they decided to refunded half of my orders without any explanation and when I try to contact there support team they ignore me. I have tried everything possible to get them to help me or explain the reason for not giving me my money and refunding half of my orders that I already had shipped out. Fast forward to today its been over a month and i message them every single day. They still continue to ignore me and i don't know how to go about this issue. I really need that money. I consider this Fraud or theft as they will not communicate with me and give me any reasoning of whats going on. Any advice?

    1

    This comment refers to an earlier version of this review and may be outdated.

    Tori

    My heart goes out to everyone here. We are in the same boat with stripe. Here's my story:We made the switch from Chase Bank Merchant (which we had for about 8 years) to Stripe around June 2015 simply because Stripes rates can't be beat.Everything *was* EXCELLENT at first....THEN ...Our problems began a few month ago. **ONE** dishonest buyer placed 2 orders in one month then consecutively filed chargebacks on both. We fought both chargebacks to the fullest extent but the end result was us being on a THREE-MONTH-AND-COUNTING 7-TO-10-DAY-FUNDS-HOLD "punishment". (We are still on thepunishment at this very moment. The last chargeback was 9-1-15... today is 12-19-15)(Let me state that we are a wholesale business. Our average order is around $1,500 - $3,500. Due to the hold, it is now confusing as all hell to properly operate our business because the funds shown in our accounts are not anywhere near accurate. Try figuring out how much Christmas Inventory you should order when theres thousands upon thousands upon thousands of dollars discrepancy in your bank acct!!!)----HERE'S THE KICKER...-----We wrote to Stripe NUMEROUS TIMES, Stripes response was basically "YOU ARE DOING EVERYTHING POSSIBLE TO PREVENT FRAUD. HOWEVER, ***FRAUD CANNOT BE FULLY PREVENTED****"...So if fraud CANT BE PREVENTED, why are we being so punished??? It hurts bad enough to lose our money, our inventory, employee pay, shipping costs, etc BUT to also be indefinitely punished with inability to access our rightfully earned funds is AWFUL. ....and this is all because of ONE dude...LITERALLY 1 dishonest asshole can severally disrupt a decade-old-business. And even IF you pay for insurance - its void if the parcel is marked as "Delivered"Even IF you pay for Signature Confirmation - its void when the buyer says "I didn't sign that!"So, as a seller, you can do everything right and still lose. In fact, we CURRENTLY have a Pay Pal dispute filed against us for a "Delivered" and "Signature Confirm" parcel; the lady claims it wasn't delivered to her and she didn't sign for it so we should refund her $2600 for a boatload of gift sets. We are absolutely HONEST, hardworking sellers who have built our business from the ground up. We have worked 7-days a week for the past 9.5 years and now we are questioning everything. If fraud is so simple, the odds are stacked against us. What is the solution? One thing that ISN'T the solution is Stripe.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Hiro

    We use this company for our eCommerce website.One of your customers has disputed a $2,860.00 charge with his credit card company.We provided all the order information including shipping detail and proof of deliverybut it didnt get resolved and they dont tell us the reason. Its a fraud.They dont help us at all and provide any phone customer service.We will have to talk to our bank and lawyer now. What a waste of my time and energy !!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    This is Stripe , you cannot avoid these chargebacks from happening.Simple as that.Use Paypal or a payment provider with buyer/seller protection.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Scott Rogers

    Stripe is unfortunately ruining my life my business, my employees, and Christmas for their kids.

    We have been running various websites for many years and have always used traditional merchant accounts. Unfortunately, we run many websites, and with traditional merchant accounts the processors want an account for each site and business. When you have 15 sites, having 15 merchant accounts in nearly impossible to manage and we found ourselves creating more problems trying to manage each one vs finding a processor like stripe that we could create sub accounts or something of the sort and be up and running with each new website we launched in hours or less. We were finally making progress and excited to begin using stripe. Money was flowing, deposits were coming, orders were being shipped, chargebacks were low and next to nothing. Refunds, were only our own transactions that we were testing our sites with.

    Things were good as all stories start out in the beginning. Unfortunately that lasted just a short while. We began to slowly receive notifications for each account one by one over time with each notification having different reasons. None of this made sense to us, we were shipping orders, refunds were low, sites were doing good, chargebacks were next to nothing, and everything was in place. The relationship should be perfect match and fit.

    Recently as each account was being shut down, they were starting to place holds, change deposits to 7 days, then no deposits, and a constant loop of scheduling transfers that never happened. You can’t reach them, explain, discuss, or anything. I have managed to get some email responses here and there with very little information flowing, we are left with no choice but to share our story and hopefully avoid this happening to others.

    We now have around $15,000 tied up with stripe. That is a lot of money, and we are 9 days away from Christmas, we have employees to pay this week, they have Christmas to buy for their kids, travels to see family, all to be destroyed over Stripe and their lack of willingness to work with their supporters. I was a big fan, loved their concept and ease to do business. I was like in my head, saying Finally a company that gets it and if for the small businesses out there. I love Stripe.

    That is all being erased with the stress and frustrations they have caused on our business and our personal lives. We need our cash flow and rely on it to operate. They never inquired to see if our orders were fulfilled, customers happy, or anything just shut us down with no information or reasons that we could maybe provide documents, information to satisfy their concerns. While I realize businesses like theirs have to manage risk, I respect that, but did they reach out, inquire, or anything? NO. Worst of all, CHRISTMAS IS RUINED for many!

    I also realize there is lots of fraud out there, they have to take preventative measures, but don’t hurt the good guys, or penalize the ones who run a legitimate operation.
    As we are respected in our industry already which is internet marketing, It is not difficult to prove that a company who by procedure does not communicate by telephone with people, and has more negative press than a presidential nominee already ( as we learned in doing diligence on this issue ) is engaged in unreasonable business practices and unfairness to its clients. We will show this. Sorry your “Hands are tied”. We were hoping for a more favorable response as my concern is for the survival of our small business and my staff and their families.

    This is December 16th today. We will not be able to pay our employees for Christmas without our money. We have been effectively shut down by Stripes actions. Our business will be entirely shut down until we can reapply, open new merchant accounts and go through the painstaking process of integrating the new processors etc to our websites. Stripe didn’t provide a shred of evidence of chargebacks, or what risk level they speak of. Please define how you qualify “Higher than normal risk”. Because form the outside, it looks like you are using MY employee’s paychecks, to fund their company. However; we can absolutely prove we have shipped and continue to ship products. We can absolutely prove any chargebacks or disputes are handled by our accounting staff, we can absolutely prove that the level or “risk” you assess, is probably not based on anything specific to our industry or actual performance.

    Stay clear of Stripe if you want to avoid things like the above, shame on me for taking a chance with a company that does not provide phone support or publish a phone number at all.

    Scott Rogers
    Sellaru

    This comment refers to an earlier version of this review and may be outdated.

    Petersons and Associates

    Hands down, the absolute worst company to deal with. They are extremely unorganized and under staffed. They required me to do a verification of my site and I completed it. To no evail, they continue to ignore you. Furthermore, you will never speak with the same person about your issue. I have spoken with Tanner W, Neera Pearson, Silas Miller and Polly Gerrick. These people have the unmedigated gall to question he authenticity of my organization and they have no phone number. I've sent 6 emails in the past 3 days and have received no correspondence. So tell me who's the scammer. I pray that my words resignate with all those who read my review...FINALD ANOTHER MERCHANT. A smart man learns from his own mistakes and a wise man learns from the mistakes of others. My attorney is in the process of reviewing the terms and conditions to see what can be done. But I will notify the world and we're working on a news cover story for lack of communication with these merchants.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Rodger Barnes

    I agree I have the same probelum I have been sending emails for over 24 hours and still no response from stripe. My order shipping is on hold right now waiteing for money to be released from sripe. If i do not receive the money Monday i am going to have to issue refunds to my customers.

    This comment refers to an earlier version of this review and may be outdated.

    Patrick

    Stripe failed to verified my customer's credit card information, which "apparently", had been stolen. They processed everything, told us we were good to ship our products. We later received a disputed, no help from Stripe, lost the dispute even though we had everything correct on our end. And stripe did nothing to help.They are useless. If you can't guarantee the safety of payments and information, you can't run a payment company.DO NOT USE THEM

    1

    This comment refers to an earlier version of this review and may be outdated.

    SARA

    Patrick.. are you the one that had a case involve with Morningstars Jewelers (us) Stripe stole from us $300 dollars saying that this is their fee and that they return everything to Patrick (the person that said that the credit card was stolen)..This company is a rip off and they need o be taken to court!

    1

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy Canada

    Stripe.com definately are unique in their customer support. We shipped an item , weeks later "item not received chargeback" , we then give Stripe/NAB the tracking details showing delivered.Stripe.com then email us saying "sorry , you have lost this case". Absolutely inexcusable . use Stripe.com at your own risk - be prepared to lose money to fraud , and to people who receive their order but want to manipualte the banking system to retrieve a refund also.It's sad that any cardholder can use Stripe.com to buy online , receive their goods , then contact their bank with a chargeback and receive a refund very easily - because the bank will always side with their customer and they are the ones who decide the outcome - which is ridiculous. Stripe.com have chosen to participate and fall victim to this flawed system and as a result may never successfully compete with Paypal's system (paypal disputes to prevent chargebacks).We have asked Stripe to offer seller protection but they have no interest in this , or perhaps just don't care about their merchants/customers?Stripe.com seem to focus on their coding and ease of use whilst completely ignoring the most important aspect of any business - cashflow and protection against cashloss (online fraud).

    1

    This comment refers to an earlier version of this review and may be outdated.

    Kevin

    Okay so I've been using stripe 2 years now.. And all of a sudden I was hit with 6 different fraudulent disputes through stripe. Most orders $2,000-3,000 each. So now I am in something like $16,000 in debit and they keep trying to charge my card and I do not have those funds. I sell aftermarket car parts for much larger companies, so that money has been sent up and products shipped out! They were zero help. No idea what to even do now. May lose the business. Thanks stripe!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Logan

    Horrible horrible HORRIBLE merchant protection. Almost no communication throughout the process. No phone, weeks for a email response and then you lose charge back even though you followed their terms in the first place. You're better off throwing your money out the window then using stripe.

    1

    This comment refers to an earlier version of this review and may be outdated.

    erick

    GARBAGE. No phone support. If you get a charge back, no COMMUNICATION. just submit your dispute and and you get no other responses, so basically if the person initiating the chargeback submits another piece of evidence you DONT get a reply. It's a sham, they dont give to shits about merchants!!!!!

    1

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy Canada

    Stripe cannot be used for international transactions - well it can , but you will end up with many , many chargebacks. Take my word for it.Currently - I am based in Australia and offer Stripe to Australians ONLY - All Stripe transactions we verify with phone calls and 1-2 other verifying methods before shipping any Stripe orders. This is because Stripe do not screen for fraud , and let all payments through - whether legitimate or 100% fraudulent. If you are using Stripe.com - process transactions in your own country and do NOT ship internationally. If you are shipping internationally , then accept Paypal and check the Paypal payment is "seller protected" - this method works well for us.When we first joined Stripe , within a few months the chargebacks/disputes starting rolling in. At that point we put methods in place to verify all Stripe payments and ONLY SHIP LOCALLY.Stripe have a long , long way to go to compete with Paypal's buyer/seller protection. We look forward to this , their lack of phone support is inexcusable and is a testimony to the number of complaints they must receive (attempt to avoid by removing phone support).

    3

    This comment refers to an earlier version of this review and may be outdated.

    philip

    Closed us down after 1 day.Cancelled a genuine transaction and left us to foot the bill.Avoid like the plague

    1

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    Ok , so Stripe.com - what is going on here?We have used Paypal for 5 years , not a single dime lost in disputed charges etc. We have Stripe.com for a significantly shorter time and within weeks of using them we receive "Disputes" for goods shipped with tracking. Then it was ok , and now recently disputes have arrived again.When Stripe email us about a "DISPUTE" - we respond with tracking details , at which point they take back all of the money + $25 dispute fee , and they keep all of the fees also?At this point it's a waiting game and we're told that our payment being returned to us is dependent UPON THE CARDHOLDER'S BANK?Excuse me if i'm wrong here , but surely the CARDHOLDER'S BANK is always going to favour their own customer which means you'll lose out of pocket even when you've shipped the item with evidence provided etc.We received one dispute > provided evidence of shipment delivery >> STRIPE EMAIL US "YOU HAVE LOST THIS CASE".We received another dispute > provided evidence of shipment delivery >> STRIPE EMAIL US "YOU HAVE LOST THIS CASE".Is Stripe.com a company to be completely avoided or am I missing something here?

    2

    This comment refers to an earlier version of this review and may be outdated.

    Logan

    Dude same thing just happened to me! What a sham! I’m going to get the word out about this. I’m thinking of taking them to court. Want to join me?

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy Canada

    It is in their terms and conditions , and credit card holders (and their banks) make the decision - this is the bank's protocol. If you want to take Stripe to court over this , then you might as well take the entire banking system to court. It's not going to happen.Stripe.com , however , are responding to the multitude of complaints and slowly working on providing phone support and a semblance of anti-fraud tools (similar to Paypal's seller protection).

    3

    This comment refers to an earlier version of this review and may be outdated.

    SARA

    We will like to take Storenvy and Stripe to court. We are sellers and someone bought $8,000 in our storenvy. After 3 days Stripe answer that we where ok with the payment and we should ship the item. Hours later we got a chargeback. We dispute becaus ethe amount of the chargeback had strorenvy and Stripe fees included and we wanted the fees back. Neither company has giving the fees back. Stripe is saying they are allowed to keep the fees.. This is $1,000 we are talking about they just stole from us

    1

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    This is why Stripe have concealed their phone number , if they disclosed their phone number and address - they would not be treating you like this.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Blink Social Media

    My Experience with StripeI have had a successful crowdfunding campaign with FundAnything.com. With 25 day left on a 90 day campaign, Stripe sends an email stating they are no longer processing our transactions and they are withholding funds to a "reserve account" rather than transferring them to our bank account. Their purpose was to reserve funds for any disputes and chargebacks. I explained to them in depth we are raising funds and our donors are contributing to assist financially with launching a culturally based social media app we are currently. They only revert back to their terms of service" placing blame in '"their bank".I advise no one to use Stripe as a processor and if you are in business with a business that use them refrain from the transaction. I believe they use funds to assist in their business operations.Their actions are impeding our mission and have caused a major setback.Trice ColbertBlink Social Media

    1

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    Can anyone please tell me how to deactivate my Stripe account?

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    OMG.. STRIPE STRIPE STRIPE...These guys say they have proven fraud protection, that they actively work to protect our businesses from fraudulent charges and monitor suspicious transactions BUT they are far from this.After having over 50% of my orders a charge back disputes, I ask many questions, I wondered what the hell is going on.In my stripe ordered disputes, much of the data information stated NULL, so i asked WHY.The answers I got were - "Put simply, AVS address checks do not exist in Australia. This is not an issue specific to Stripe — in fact, no Australian credit card processor can offer AVS checks for Australian customers. I do wish this weren't the case, but in this case our hands are tied."WHAT, are they saying? That no credit card is safe with online purchases? That no credit card is being verified?Stripe offer NO SUPPORT with fraudulent cases, non at all. If you think you are safe using Stripe as a merchant gateway, then you need to think again.The best way to protect yourself against fraud cases is to make sure you/your gate way merchant is signed up with 3D secure.Secure code means that the card owner requires adding their own pin number to every transaction, thus hopefully preventing or minimizing fraud transactions. Visit for more information - https://www.securepay.com.au/sign-up/ or something similar?I don't know what else to say other than I give Stripe a 1 out of 10..

    5

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    Stripe.com don't do any fraud checks , they don't check CVV's or do 3D secure.We have asked Stripe to do these basic fraud checks but we just receive scripted responses.We use 3 fraud tools (Fraudlabs,signifyd,etc) - they tell us its safe to ship an item - then Stripe emails us weeks later after delivery that it's a dispute and we lose both the payment and goods.With Paypal , that would be covered - with Stripe , they reverse your payment even when it's shipped with tracking - and they don't seem to care? We can't phone them , we haev a Paypal business manager , why does Stripe not offer phone support or offer us a business manager , do they care at all ?What are we doing wrong here , other commenters say Stripe is great and they don't receive Disputes. We are experiencing something quite different.We email Stripe everyday asking for basic improvements , still waiting on this...Paypal's seller protection is the way to go , is Stripe only for a large companies selling alot of cheap items who don't mind being hit with disputes after delivery ?

    2

    This comment refers to an earlier version of this review and may be outdated.

    AudioShop

    When will Stripe offer seller protection? We have used Paypal for years without any disputes where we've lost the good and payment.Using Stripe for a few months , we ship the item with tracking and end up with disputes.

    3

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    Hello Audio shop..Well my issue now is that even though we had all our CVC setting ENABLED etc, this does not mean it is compulsory for the card holder to add it.Therefore leaving us in an unsecured situation even though we think we are secured.Stripe are now asking me to fall back on Squarespace which I run my website through as they are saying this is there problem and not Stripes.So in saying this, you need to check that the CVC and post code setting is enabled and check with your web company.After all this I am out of pocket, no bank and no stripe..CVC should just be made COMPULSORY right!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Richard

    Stripe is integrated with our CRM platform. When it works, they are good. The API integration is good and their rates are much cheaper than Paypal.However, when asked to help with a Xero integration the wheels started to come off. They refuse to get on the phone and answer questions and make it incredibly difficult to contact them.They recently duplicated a pay out to our bank account. I tried to let them know, but could not reach any customer service team. I wanted to return the funds immediately, but instead they imposed a solution on us that has caused an accounting problem in out automated system. This refusal to communicate is not good when dealing with payment problems.

    3

    This comment refers to an earlier version of this review and may be outdated.

    JohnP

    Had to post my experience with Stripe. They seemed like a perfect fit, full API integration including subscriptions, card storage, reoccurring charges, etc. We got everything up and running and even decided to bypass some of our own logic and use their back-end in many cases. Test, works great, develop, develop, develop. Ready to go live. Process one payment, great. Then get an email saying that the charge is unauthorized and they would not process our payments. I called the client and told him the situation. He said neither he nor his wife declined the charge. He drove to his bank to figure out what was going on. The bank said they didn't do it either.Stripe decided they didn't like the payment. Okay, we can get this resolved correct? No way, 5 attempts to reach them and no response. No chance to chat, no phone support. Run away small developers and startups or risk throwing away your small dev budget and not receive a reason as to why.

    1

    This comment refers to an earlier version of this review and may be outdated.

    jasmine zhou

    i would give stripe negative star if i can.i've been doing ecommerce for 4 years now and have never encountered the type of seller abuse stripe enables. on one of our lesser performing platform Storenvy, stripe is their payment gateway, and in the past 3 months we've had easily 20% of our transactions be fraudulent purchases where even when you submit all the proofs stripe does nothing at all to fight for the seller, AND, on top of that, charges over $20 as a dispute fee. It has gotten so bad that we now have to do our own screening since unlike all other legitimate payment gateways have in place some type of anti fraud screening process, where as Stripe offers NONE, because all it actually profits off of seller's misfortune whenever fraud occurs. We literally screen ourselves and don't send out a good 20% of our orders due to fraud suspicion. IT's truly the very worst payment gateway you can have for your business.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Vishal Kothari

    Re-posting this comment. Unsure why it was not approved earlier.My account was opened on 24th Jan 2015. It was very much operational until August 7, where I received funds in excess of 25K+ in those 8 months.Suddenly they decide to stop transferring funds (but they still keep accepting them). So they only close the outgoing, but still let incoming to be open so they earn.They want to see:- what you're selling, and- how your customers might get in touch with you in case of any issues (having contact information is also a great way for you to avoid possible disputes!)How my customers get in touch with me in case of issues? Really? From a company who doesn't offer phone support & who replies to emails once in 2 weeks?Very very bad service. It worked fine for 8 months & they suddenly want to verify what I am selling after 8 months! So lure people with easy setup, and then after a period of time, do the verification.I am now hoping for them to finish their review so I can get my funds. I have already disabled accepting payments on Stripe now. They are holding 5.5K of my funds for last 1.5 months now. Moving out from Stripe totally.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Vishal Kothari

    Update: I received an email from Stripe today that they have re-enabled my transfers & also that they have fully verified my account.

    This comment refers to an earlier version of this review and may be outdated.

    Chris Waiss

    I agree with the recent comments. They terminated their service as they advised our product was against their bank partners policy. They emailed and advised they would transfer our funds that have been already been accepted. Going on 2 weeks for that, and they won’t respond when we email about when the transfer will occur. They are holding nearly 25k in approved purchases… Next step is lawyers I guess. Stay away from Stripe. I didn’t realize no phone listed. If I did it would have been a red flag….

    This comment refers to an earlier version of this review and may be outdated.

    Rob C

    I'm giving 1 star because of how easy the setup was. I made 3 transactions. 2 were test transactions from my own debit card. The 2 transactions totaled $15. I waited the 7 days then the transfer from stripe to my account was made. Went just as described by stripe. I made 1 customer transaction for around $331 a few days later. The night I made that transaction I get an email from stripe saying that the first 2 transactions were made without consent from the card holder. I find that odd considering I'm the card holder. Long story short, they closed my account. They have been holding the 1 transaction that I made with an actual customer since 5/16/15. I've sent numerous emails with no response from stripe. I've been in business for a few years selling and installing auto glass. Most of my customers are body shops or small car lots so they either pay with check or cash. My business started to pick up with individuals so I needed a way to process credit cards. I came across stripe so I figured since I use Invoices by Wave I would take advantage of the intergration between the 2. Bad decision on my part. I've emailed, tweeted and I'm about to try smoke signals on account I can't actually call them on those new things they call phones. Apparently phone based customer service are behind the times. I tweeted the CEO so hopefully I get an answer. Take the chance if you want but I would just stay away from stripe.

    1

    This comment refers to an earlier version of this review and may be outdated.

    nathaniel zimmerman

    This shady company closed my account and is holding 26k with no communication whatsoever. To all who read this avoid this company.

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    This 26k they received but didn't settle to you , do they keep the 26k or refund the customers?

    1

    This comment refers to an earlier version of this review and may be outdated.

    Stephen Smith

    It is just hype there is nothing special about Stripe except for the fact they dont have a phone number which is unusual for any business.

    Stripe rates are no different to any of the other providers, they are cheaper than Paypal but Paypal is an instantly recognisable brand to your customers and while many people hate Paypal there are many who dont and find it a secure way to make payments online.

    It appears that once your turning over a decent amount of money they actually open a merchant account with Wells Fargo and so if Wells Fargo dont like your business your Stripe account is shut down.

    I also find it strange they dont offer 3D secure as this is compulsory with most merchant accounts and without this the chances of fraud are much higher.

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy In

    yes , after many emails to Stripe - they still refuse to activate 3D secure and CVV checks.They use the NAB Bank of Australia here to process payments , we have called NAB bank and asked why Stripe do not offer 3D secure or check CVV codes. NAB Bank said that Stripe.com made a decision to delibarely DISABLE 3D SECURE AND CVV checks. Why on earth would they do this?This forum closely resembles our experience. Use Paypal for years and we don't lose revenue on goods shipped , use Stripe for just a few months and the chargebacks/disputes start to roll in leading to loss of revenue. If you're a small/medium sized business owner , I would be very wary about using Stripe.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    Yes I have learn't A LOT in the last few weeks about Stripe.Unfortunately I use Squarespace to run my website and they are connected to Stripe.I am now looking and another commerce site such as Bigcommerce which offer a more robust site.Its a shame because Squarespace is a great site but Stripe will slowly bring them down.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Ted

    Stripe did not disclose the fact that there is no seller's protection. We lost more than $3200 from a credit card fraud. Stripe did not take actions to protect us and just send us an email stating that they will withdraw the money from our account. This happens two weeks after we shipped out the product to the criminal. Even worse is that Stripe charges a transaction fee about $80 dollars on top of the money we lost. The customer service sucks too. There is no phone number to call. When I complain about the situation, the customer service simple just replied “Stripe isn't the right fit for everyone “ . 6 months ago when we communicate with their customer services. We were never told that “Stripe isn't the right fit for everyone “. When we asked them to compare the difference between Stripe and Paypal, they did not tell us there is no seller's protection. With our sells volume, the fee is about the same as paypal except there is no reserve. Now we have to spend time to monitor all transactions and manually reject all the suspicious transactions. We will move to Paypal. Warning!!! If you really want to use Stripe, you would need to have the capability to filter out frauds, don't count on Stripe.

    2

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy In

    We use 3 fraud tools with BigCommerce , who mark orders as "SAFE TO SHIP" - even after this , Stripe still hits us with disputes.No phone support , scripted responses , nightmare - we are waiting on Stripe to up their game.In the interim we are posting on forums to learn more about Stripe and why they behave like this.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mark

    I'm really surprised by all the negative ratings. Over the past year I've processed over 1800 orders on stripe, with only one charge back. And the one chargeback was my own fault.Integration was so much easier than PayPal or Google Checkout. I give my customers a choice of paying via PayPal or Stripe, and Stripe wins hands-down with my customers. They don't have to leave my website, and they don't have to click through a half dozen pages like PayPal. That makes my customers happy, and I have a lot fewer incomplete orders. I pay a little higher rate with Stripe versus PayPal, but it has been well worth the extra cost to make checkout simpler and easier for my customers.The one caveat I would mention, is that with the super-simple stripe.js it doesn't seem to be possible to show the contents of a "shopping cart" on the payment screen to show customers what they are paying for. That said I did the integration a year ago, so maybe that has improved.Never had to call support, so I can't speak to that. I guess I'm one the lucky ones.

    5

    This comment refers to an earlier version of this review and may be outdated.

    joe

    if i could give them negative stars i would. this company has no form of contact only by email and they take days just to reply. we opened an account because we had no choice. it was the only option we had with godaddy's online store. we have an adult toy shop and after just two months they emailed us saying they will no longer accept payments with us that we are in violation of their Terms of Service. we sell adult toys and bondage equipment. here are their terms" "Adult content and services Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features "nothing on adult toys or bondage equipment. I emailed them and got the answer. there is no number to contact them. DO NOT DO BUSINESS with these a**holes!! use square or paypal.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Michael Anthony

    Stripe is a rip off company I would never do business with them again.This company won't talk to you on the phone the only thing they good for is rip businesses off. Stay away from this company if you want to make money.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Lane

    This is the worst company ever. It balances on the edge of estortion. I opened an account with only because if was offered on Weebly. Which I have no problem with Weebly. Then after accepting my account, and I had my first charge through them, for $ 1500.00, they sent me an email saying, they could no longer do business with me, I was too much risky, and they were going to hold my money for 60 days. What bull*&&+. Oh, I am sure its in some terms and conditions somewhere, or in a fine print. But, this is absolutely crazy. If they are going to accept accounts, they should do their due diligence before they approve an account. Not wait until the account has money in it, then decide they don't want you as a customer. I don't have a problem if they don't want me as a client. The problem is, check it our first, and then approve or don't approve an account. Plus, wonder what happens to that money that sits for 60 days? Do we get interest on it? I would never do business with them again, EVER. Now, to settle my issue, I was lucky, the client is a good guy, and I told him, he said just refund the money, and he would pay me in another way. So, I did. Hope that works. For those of you without that option, I feel for you. Someone should stop this.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Rob C

    60 days? They did the same thing to me and it’s already been 120 days. What a ripoff.

    This comment refers to an earlier version of this review and may be outdated.

    Sean

    Consider yourself warned. I'm just here to echo the same experience as others. Using Freshbooks to invoice my customers my first payment went through after the 7 day waiting period. According to their website all future payments should take 2 days. I sent my second invoice and was sent an e-mail asking for additional information. A copy of my invoices, linkedin profile. I provided the information the same day and have heard nothing back 3 days later. The payment from my customer posted yet I have not received funds nor heard back from the stripe. Unacceptable to go silent on your customers like this, especially when your trying to run a business.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Melinda

    How can a company that hold your account information in their hands not have a customer service number. I was forced to use stripe since i have a storenvy acct. as of the 22nd i have not been able to log onto my acct nor have access to any funds. i have emailed them with no response. the fact that you dont have a customer service number means fraud to me. how do i know if the person calling me is really from STRIPE if they were to call. i am beyond upset that a company can even be in business without contact info. I love paypal but storenvy forced it upon their sellers to use this i feel they should be help responsible as well. being a small business this is a huge loss.

    1

    This comment refers to an earlier version of this review and may be outdated.

    ger

    Can anyone tell me where to publish proof that I have which shows the true colors of Stripe and NOT in a good light .... the WORST decision I ever made was to move to Stripe... I processed over 100,000 in just 5 months - Not 1 chargeback, not 1 disputed and for no rhyme or justifiable reason - out of the blue .. I get this automated horrific email ... VERY DISTURBING STUFF***********This is just a reminder that you will no longer be able to accept payments through Stripe beginning 2015-6-17.Once again, we are sorry that we can't work with your business. If you feel you have received this message in error, please contact us right away by replying to this email.Yours,The Stripe team***********************SO ......... Akin to a beheading - AVOID THIS UNSCRUPULOUS company called STRIPE INC - you are 100% and I mean 100% wasting your time at Stripe ... If there are more places like this, to alert the public of this ruthless organizations dodgy policies - please post it here. Thanks !

    1

    This comment refers to an earlier version of this review and may be outdated.

    Caleb

    Stripe.js (the javascript library) is the coolest payment tool in the industry. Stripe.js is a browser side library that can be used on custom built forms, and then stripe.js sends the CC data to Stripe servers and returns a token, thus your servers are out of scope. I don’t know any other merchant provider that has anything like it, and helps remove our servers completely out of scope from PCI compliance.

    Sadly, Stripes reputation isn’t all too great; they don’t seem to care about their customers. Are there other MSPs that have something like Stripe.js?

    This comment refers to an earlier version of this review and may be outdated.

    Judy

    I'm so sorry to say I had a really disappointing experience with Stripe. It all started out so promising. In Ireland we love to support local young companies so I paid out of a contract with Elavon to move to Stripe. Thinking I'm supporting local and also Stripes process is so easy. I still think the simplistic process around Stripe is a breath of fresh air. The problem is that their customer service is dire. I needed a merchant ID number for a massive client that I was about to take on. Stripe do not provide MID's- which is fine. I explained to them in depth what the minimal requirements of my client were but Stripe customer service ignored me over and over again. You are unable to contact Stripe by any other method other than e-mail. I tried everything, asking them what other customers of their's did in this situation. Still got ignored. I've since moved to brain tree and am very happy with their service. Most important I could give my client our MID. Process 100 out of a 100 but unfortunately Customer service -100.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Ray

    Do not use Stripe if cashflow is important to your business. Your first payment takes at least 14 to 17 business days (not including weekends) to reach your bank account once Stripe has earned interest from your income. All future payments take at least nine business days to reach your bank account. Cashflow difficulties are the reason most small businesses fail. Stripe will only compound any challenges you may have.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Carolyn Usinger

    Transaction says it's gone through - but there is no money. No response when we email customer support. Pretty useless service.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Mark

    DO NOT USE STRIPE If you have paid the slightest attention to all of the negative reviews, then the decision to partner with Stripe should be an obvious one. I too have had the SAME EXACT problem with Stripe.-Promises you that your account is active and ready to start accepting payments.-Begins transferring YOUR hard earned cash.-Suddenly sends you that automated email, saying "Unauthorized payments".-No support, no response, and most importantly NO MONEY.- They don't even refund the customers.So really where is our money really going if it damn sure isn't going into my account, and not to our clients. A message to all future merchants who believe Stripe is reputable.STAY AWAY FROM STRIPE!!!!

    1

    This comment refers to an earlier version of this review and may be outdated.

    NZGIRLS

    Very limited customer support and protection from fraudulent orders.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Ewan

    DO NOT USE STRIPE. They are still holding $900+ of our funds. No phone contact, all emails are being ignored. The complaint via Better Business Bureau got rejected because Stripe has literally written in their terms of use that they are allowed to shut down your account at anytime and seize your money.It proofs their company is a scam and they take your money. You can't do anything about it because it's in their terms.This company is a 100% FRAUD, DO NOT USE THEM!

    1

    This comment refers to an earlier version of this review and may be outdated.

    Guilhem Fabre

    Same thing happened to us a month ago, holding $7k+. Did you at least receive your money at the end? Please answer

    1

    This comment refers to an earlier version of this review and may be outdated.

    Annie

    No I didn't..I eventually shut my account down.I am now looking at building a new website which I can incorporate my own merchant.Not a good time during Christmas season sales...I have lost sales because of this.. 🙁

    5

    This comment refers to an earlier version of this review and may be outdated.

    Philip B

    When things run smoothly, people don't go online and start leaving reviews. It's only when there are problems. That's what we have here and that's why he's not "stepping in on this". My experience with Stripe has been great so far. I had a problem when I changed my username/email address. I misspelled it and then couldn't log in because I didn't know exactly how I misspelled it. I contacted Stripe via email on a holiday and they responded the very next day. We went back and forth for 4 days (most of this time we hadn't even figured out yet that the misspelling was the issue) and they were very kind and responsive. They scheduled a time with me to have a phone call and to verify my identity. Then, they changed my username back to the proper spelling. They were very polite and understanding. They kept thanking ME for my patience. I'm the one that made a mistake and they're apologizing to me for the inconvenience. They created a product that helps small businesses that are trying to build a customer base get started. These tiny businesses that don't move large volumes of product can't pay the membership fees or be held to minimums of transactions per month. I really appreciate Stripe and the opportunity they provide to small businesses like me while I grow. I was up and running within minutes of setting up my account and processed payments flawlessly. They're customer service is very responsive and acts quickly to help. And there are many more using Stripe successfully than whats posted here. This was a good review.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Krystle

    Philip, I’m so glad you had a positive experience with Stripe. However, that seems to be the exception and not the norm. I understand what you’re saying about negative reviews being more widely available, however, there is a high concentration of negative reviews compared to other merchant services. Take ‘Beanstream’ for instance, there is not a lot of negative reviews (even their BBB report is fairly clean) and they’ve been in business longer than Stripe (therefore more chance for negative reviews) but I didn’t see half the “mess” that Stripe has and that’s why I switched. Stripe did reply to my concern 2 weeks after I emailed them multiple times and when I told the lady about the lack of customer service, she admitted it wasn’t the best and that they are working on adding phone support.

    I appreciate your positive experience but I think our reviews are not so much about complaining but more to help other business owners. After all, we’re not talking about a negative movie review or bad restaurant, we’re talking about businesses who have lost thousands of dollars as well as customers and Stripe doesn’t even have the decency to respond. If this hasn’t happened to you, I can understand how it could be hard for you to appreciate the magnitude of the situation. But that’s a good thing so you should consider yourself one of the lucky ones.

    This comment refers to an earlier version of this review and may be outdated.

    travis

    Stripe is costing companies thousands of dollars by closing accounts and refunding charges without good reason, even if a customer questions a charge they automatically refund it, I have had my account closed and all my takings for the week refunded and they refuse to answer emails and I have submitted the orders, a customer I spoke said they rang the bank and asked about a charge and then realised what it was and that stripe just refunded the money without any written request by the customer to do so, now I Have to follow up all of the charges as soon as I get a new merchant DO NOT USE STRIPE

    1

    This comment refers to an earlier version of this review and may be outdated.

    Brandy Jo

    Unfortunately I’ve come to the conclusion that using Stripe, has been the worst business decision I’ve made in a very long time. I have 4 different merchant accounts, each for different reasons and I was hoping to simplify things by using just one, and I had high expectations for stripe since that was the only company that Squarespace used. Wow, have I been disappointed. Most of us base our business off of stellar customer service and product. Stripe has neither. Emails go unanswered. Deposits (especially large ones) take days to deposit (although some days there are 2 deposits in one day)…makes me wonder, are they intentionally holding on to very large amounts of money to make more $$ themselves before letting go of it? After inconsistent deposits 4 weeks in a row… I’m out. They have cost our company thousands of dollars because of late deposits. Emails that need immediate attention continue to go unanswered. We’ve had a VERY BAD experience and they make our company look bad to our vendors and customers. Moving on……

    This comment refers to an earlier version of this review and may be outdated.

    Krystle

    Brandy Jo, I feel your pain. Judging from other reviews I’ve seen, I think you are lucky to have received your money at all. I know the deposits were late but some people did not even receive their money. Stripe was holding the money indefinitely without reason or explanation. And the worst part is, there is no way to get in touch with Stripe. There was one person who had $5,000 coming his way. He’d log into his account and see that $5,000 was supposed to be transferred to his bank account, but it never was. He tried to contact Stripe and of course they ignored him. Stripe basically stole his money and there was not much he coukd do. How can anyone run a business when Stripe holds onto money for as long as they want without any explanation. I have never seen a more unprofessional company and I hope other customers will see this and drop them as a merchant provider. Even if you are using Stripe today and don’t have any problems, that doesn’t mean you won’t have problems in the future. And when you do, there’ll be no way of resolving it because Stripe cannot be reached. For those out there who still want to go ahead and try Stripe, you could save yourself the trouble by opening your wallet and dumping it out the window (it’s faster and less painful than dealing with Stripe).

    This comment refers to an earlier version of this review and may be outdated.

    Aram Sahagian

    I am interested in setting up an e-commerce site. I’m glad I read these reviews. I would never do business with a company that doesn’t offer phone support. Especially with credit card payment processing. I’ve been very satisfied with Ebay/Paypal thus far. It seems the most common complaints against Stripe is withholding funds for extended periods of time, terminating accounts with the slightest risk factor, and lacking customer service. Maybe I don’t understand the credit card processing industry, but where I work are customers are our partners, and we work hard to resolve EVERY customer complaint. So I don’t understand how there are so many unresolved complaints present. It seems what is going on, if I had to guess, is that Stripe applies an automated protocol for assessing risk and terminating accounts, which ends up terminating good faith accounts along with the bad without investigation or appeal. I could be wrong with my assessment, but first impressions are everything, especially when it comes to processing transactions.

    This comment refers to an earlier version of this review and may be outdated.

    Chet Lockwood

    Stripe is a danger to your business. They fail to educate customers then let them get ripped off by fraudulent card users then give you NO assistance and allow you to loose thousands of dollars due to fraud when they could have easily recognized it before product was released. Stripe will not talk to you on the phone and all of the email responses are “canned boilerplate” .They do not protect their clients and then insult your intelligence by making you the bad guy. Stripe is BAD NEWS , stay way away from them – !

    This comment refers to an earlier version of this review and may be outdated.

    Krystle

    Wow, Tom has definitely been generous with his review of Stripe. A post on here from Bryan on Aug. 11, 2014 is BANG ON. That is the EXACT same situation I experienced (It happened 9 months after that review was written so obviously not much has changed). I recently started using Stripe and does the sentence "run for the hills" mean anything to you? Haha. But seriously, they have HORRIBLE customer service (a.k.a. non-existant). It's not the fact that they don't have a phone number, it's that they are notorious for NEVER answering emails so there is ABSOLUTELY NO WAY OF GETTING IN TOUCH WITH THEM (and yes Tom, I tried Webchat.freenode and they said they will "move my concern forward" which of course never happened).If you search reviews online, it's like you're reading the same review over and over again (randomly shutting down accounts without reason (if there is one, they don't tell you what it is or even try to resolve the issue). They don't transfer money to your bank account (hold funds without reason or explanation), and best of all, they completely ignore you. Stripe appears to be a company started by 2 guys in their basement, and it looks like they're still there. I have seen more professionalism from high school students. To say that Stripe works for some businesses is like saying "not all cancer is bad". No matter which way you look at it, Stripe will never be beneficial to ANY business if they ignore you (their client). I think it's important to remember, all valuable things in life have insurance (house insurance, car insurance, even life insurance)... why? In case something bad happens, you're protected. Well, your business is just as valuable as your house or car so would you trust a company where if something goes wrong, there's nobody to contact? You're literally left out in the cold. It's not worth the risk. That's like falling asleep with a cigarette in your hand... you know how that story ends.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Adolf

    Hey guys does it sound like Stripe is trying to scam me?? I’ve made a business selling stuff online and at first I had make about $500-$800 monthly! but now I made $5,000 and stripe said they won’t transfer my funds to the bank because I need to update my website?? what? what does my website have to do with their business? anyway I decided to update it and said what they told me to do, but now they’re not replying to me… are they trying to scam me and take my money?

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    If it was possible to rate Stripe zero for their support, I will do it. Terrible company.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    PLEASE DON’T USE STRIPE FOR YOUR BUSINESS!!!

    We set up our retail business offering golf items and accessories. After looking around, we decided to go with Stripe as our payment processor, against our better judgement. After spending over $2000 on Google Adwords, we started getting sales. We needed the money from the sales to continue fulfilling orders and Stripe put our account on hold, asking for ID documents, which we promptly supplied.
    When it was time to transfer money to our bank, after we have already shipped the first batch of orders, Stripe emails us to say that the credit card charges on our orders where unauthorised. And terminated our account with over $4000 worth of orders, waiting to be fulfilled, and already partially fulfilled.
    The funny thing is that we had ZERO disputes or chargebacks, but as has often being stated by other people, there is no way of being able to contact them, and they just ignore your emails.

    STAY AWAY FROM STRIPE!!! THEY WILL RUIN YOU

    This comment refers to an earlier version of this review and may be outdated.

    Krystal

    Looks like they got you too 🙁 The fact they can do this to people and for no valid reason is unbelievable. I sincerely hope the Merchant Maverick reconsiders such an artificially high ranking. They are certainly not even close to 5 stars. You cannot rate a provider this high when they have no customer support.
    We had the same exact issue and I’m sorry to report, we had to go back to our customer and have them request a chargeback. That was Stripe’s suggestion after I went over 3 weeks with ZERO response from them and finally filed a BBB complaint. They offered no resolution, and kept saying there was nothing they could do. They wouldn’t even refund the money to the customer!! Instead, their only suggestion is to have the customer ask for their money back from their own credit card company. So I’m waiting for them to do that and while I wait, they get services for free. Thank goodness I know the person… otherwise I really don’t know what I’d do.
    So warning to everyone, think twice about Stripe. If they work (and I mean, IFFFFFF) then I guess they could be good. But the second anything goes wrong, you’re screwed and you won’t know until it’s too late.

    This comment refers to an earlier version of this review and may be outdated.

    Krystal

    Tom,You must step in on this. The number of complaints here is ridiculous and for a reason. This is absolutely the worst experience I've had with trying to get rightfully due money and it's scary how Stripe is able to do this!As a quick recap, my 4+ month issue started with customers signing up for our monthly via a computer terminal at an event. Stripe accepted payments and then distributed funds one time. Immediately after this, they then froze our account for no specific reason, simply a generic template.We had to request every customer switch their payment to PayPal (who has excellent customer service!! BTW), however during this, Stripe accepted a $500 payment from a new customer but then froze those funds. I emailed Stripe, we IM'd via the message board they say they are on (which they aren't, we got a generic "we'll escalate your issue"), however in 3 weeks of us reaching out, we only receive one response. ONE!! I ended up having to file a BBB complaint. They responded within 2 days of this complaint. In the complaint they explained they felt we had a fraudulent website and therefore didn't meet their standards. This makes no sense, and they would not provide ANY other information so we could understand what we needed to change. All they said was for the customer to request a chargeback and then remit funds to us separately.I asked that customer to do this. Thankfully we know they were able to help us and be patient. But their bank (Bank of America) said because the charge was valid and they received the service, they will not do a chargeback.So overall, I'm out $500 and Stripe is holding the money. Please be aware of this if any of you are considering using them. They have absolutely no customer service. So god forbid you have an issue of any kind, you're screwed.I know it's only $500 but at this point, it's the principle. I'll continue to push forward and let everyone know how this goes here but I'm just saying, I switched over to PayPal Payflow and have had ZERO problems and excellent customer service. It's been refreshing.Hope this helps some wandering soul...

    1

    This comment refers to an earlier version of this review and may be outdated.

    Vaibhav Dev Mendiratta

    Recently i started my business with stripe but after getting 2 orders, stripe disable my transfer and its now over 72 hours stripe not respond me, i already emailed more than 50 times but no one help me, my charges are live but my transfer is disable and this is too much frustrating, Stripe said thay you have to follow his policies, but stripe is huge lier by itself. Stripe mention that we will help you within 24 hours, if not sooner. Now its over 72 hours and my issue is still unresolve.Now what you say about your review ?Is any company or international firm do that ?

    1

    This comment refers to an earlier version of this review and may be outdated.

    James howard

    I have also just used Stripe, and I just got an order which I have shipped and the customer received the order. Now I find out that I can't transfer the money from stripe to my bank account. I have also sent emails after emails and they have not reply once. Now I am out of the product and money spent and nothing received.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Greg S

    Tom: Recently I set up a store on Shopify and before I could get it to go live, they informed me that the default processing that went along with the set-up would not accept credit card processing as my industry is considered high risk. (vaping and nic juices, etc.) They pointed me to Stripe instead. Do you know if Stripe will accept “high risk?” Simultaneously, I had been getting an account set up with Payline Data and if I decide to go with Payline, (per your GREAT review of them), Shopify will charge an additional 2% for not using one of their affiliates. I am about to pull the trigger with Payline as their pricing comes in at 21.95/month, but Shoipfy states that if I use Stripe, there are no monthly fees, just the 2.9% + .30. Great review BTW. What do you suggest?

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Greg,

    Glad to help. I don’t know that Stripe would be a good option. I’m actually surprised that you were directed to Stripe, since technically Shopify Payments is run through Stripe. So if Shopify Payments wouldn’t set up the account, I think it’s unlikely that Stripe would. But if Shopify says this is the best course of action for your type of business, and that it can help you to avoid the 2% surcharge, then it’s probably your best bet. Please make sure to confirm that the 2% transaction fee surcharge will not apply with Stripe, because I thought that it would.

    Paying an additional 2% is rough. But it might be your only option if you can’t get setup with Shopify Payments. The good news is that you can use basically any payment processor you want, you just have to make sure that the processor can work with a compatible payment gateway. (See a list here.) Note that the Payline gateway is actually not listed there.

    And here’s another tricky part of your situation. It sounds like you will be processing a relatively low volume, which means that a third-party processor (like Stripe) will be the cheapest option since they usually don’t charge monthly fees. But, on the other hand, since your business type is considered high-risk you might have trouble finding a processor like this – and even if you do there is a chance that they will terminate your account after a couple of months.

    So here’s where that leaves you. If you’d like to pursue the third-party processing option, check out Braintree. They are one of my favorites. Very similar to Stripe, but actually better in many ways.

    Aside from that, I can tell you that Helcim and Payment Depot use default gateways compatible with Shopify. But I’m not sure if they will set up an account for your business type. For this reason, I don’t think that you should write off Payline. The 2% surcharge sucks, but if you want to use Shopify you may be forced to bear it.

    So put Braintree, Helcim and Payment Depot on your shortlist, and see what Payline is willing to do for you gateway-wise. Payline is your best bet for approval.

    Good luck, and let us know how it goes.

    This comment refers to an earlier version of this review and may be outdated.

    Allen

    Very bad experiance. I opened an account and started a monthly charge to a client of mine. -all worked fine. Stripe then deactivated my account becuase they needed some verification, I provided this verification and they reactivated my account. somewhere in the mix up the charge to my client does not show up associated to my account so now i cannot stop this payment, which this client is no longer using. so every month Stripe charges my client, credits my account then the client disputes it and stripe withdraws the amount with penalties. I have no way of stopping this transaction. there is no phone number on their site to call. and i joined their IRC chat and no one could figure out how to help. bottom line is i will have to close my business checking account so that they stop using it. this is crazy!!!! they need to offer some level of support or just close.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Kojenwa

    Recently my clients have paid my company and money has still not shown up in my account after several days after having used Stripe for almost a year. I can't operate if they don't send my funds and with no one to help serve my needs and no phone number, I am afraid I will have to switch my business elsewhere. I'm pretty livid, I do have to say.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Alex

    We had a very unpleasant experience with Stripe. A week after we chose to partner with them, we received an email accusing us of committing fraud. We barely ran 3 transactions for our guests and they chose to close our account. All this was on Valentine’s day weekend when we had many customers waiting to pay the invoices we issued. You can imagine how difficult it was lost to find alternative payment methods on a Friday.

    We offered to submit to Stripe any kind of document to resolve the issues, including for them to contact our customers and confirm the transactions. They replied 5 days later with a standard email. We will not continued to work with them and other companies should be advised of their unprofessional attitude.

    This comment refers to an earlier version of this review and may be outdated.

    James Walters

    No thank you. I was forced to sign up for Stripe as somehow a client was able to pay an invoice created via Wave Apps, by credit card. I never enabled credit card payments. Wave can't do anything and Stripe is useless. I'm waiting 7 days to get my clients payment. Is the payment being routed via every continent on this earth? 7 days in todays world? Then, Stripe charged me an $11 fee on $400 sale. Stripe won't accept responsibility sending me back to WAVE. I'll use PayPal in the future.

    1

    This comment refers to an earlier version of this review and may be outdated.

    John Riley

    I just switched my business over to Stripe. While I was with another gateway and merchant provider with a lower rate, the overall yearly and monthly costs from all the different parties meant Stripe was cheaper for my business.I setup my account in five minutes, and had everything up and running in about thirty minutes. Thus far, I've had no problem and have two day deposits to my bank account.As for some of the reports of terminated accounts, etc., they have based their business, like Google, on providing an excellent product for the MAJORITY of people, so that they don't have to offer phone support. Their product is excellent, but is risk adverse. When you sign up, they pull a credit report and attempt to verify your information. If they can't do that, and any of your transactions appear to be suspicious, they will terminate the account. It is more advantageous for them to not have a risky account on the books than to have some bad press.

    5

    This comment refers to an earlier version of this review and may be outdated.

    jf

    I was recently forced into using Stripe for payment if I wanted to continue selling my merchandise on Storenvy. I was hesitant, but went ahead and signed up with them. I have had 2 sales with them in the last couple of weeks and still no payment in my bank account which it states the funds were transferred. I have tried contacting them thru their website, and no response. The only way you can contact them is email or their messaging system on their website. There is no phone number to contact a real person. So I just want to warn people before they have a bad experience like me. PayPal has worked great for me in the past, and I prefer to stick with them!

    1

    This comment refers to an earlier version of this review and may be outdated.

    shelley

    Having same trouble. The stripe site is glitching, not letting me run charges and there is no way to get a hold of them. How do you NOT offer phone service...I am definitely looking for an alternative company...

    1

    This comment refers to an earlier version of this review and may be outdated.

    Kris

    Terrible!!!!! They bundle all their transfers to your account every two days. We are a service company, when we make a transaction there is no reference to the customer. This means more time wasted. They do not have an offline version as well. NO customer support what so ever. Sorry but when it comes down to my bank account and money I want to call someone. They say " we will get to you in 24hrs" that is a joke more like 3-4 days and then another 2-3 days to respond to your email. NEVER GET STRIPE.

    2

    This comment refers to an earlier version of this review and may be outdated.

    Rob

    Tom, I have a couple of questions here. Do you see Stripe being a bit safer to use under a platform like shopify or amSTAT which is a fitness facility software that I will be using to organize my business? amSTAT uses Stripe directly linked to my amStat profile which makes charging clients and patients very organized, quick and easy.

    What are your thoughts regarding toptenreviews.com. I do not see braintree or stripe on their list. Is that site paid by those big dogs in the processing industry?

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Rob,

    Yes, Top Ten Reviews is essentially useless in terms of merchant services ratings. They charge steep fees to the providers they list, and the information they provide doesn’t really give an accurate picture of the landscape. Braintree and Stripe don’t offer lucrative referral programs, so Top Ten has no interest in them.

    Based on everything I’ve heard, Stripe’s reliability is somewhat unpredictable. The vast majority of accounts have no problem whatsoever, but here and there you will see reports of sudden terminations. For your case, I think it’s worth the risk just in terms of ease of integration. There may even be a slight risk reduction since you are signing on through a partnered platform (although I can’t say this for sure). Since amSTAT trusts Stripe with it’s customerbase, I’m inclined to think that it is an appropriate and relatively stable solution for your industry.

    Hope this helps,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    George Cheney

    Thank you for the hopefully unbiased review of Stripe. We are looking at 17 Hats for project management of our wedding venue business and it offers Stripe, Paypal or Authorize.net. We have read some pretty horrific reviews of credit card merchant services accounts and their wild west fees, so we are concerned about ‘getting in bed’ with a company with no or slow customer service as well as draconian funds management. We mostly would take payments for the venue in the $500-$5000 per ‘swipe’ payment range, and our current annual sales are less than $200,000, so we are not talking many transactions yearly.
    17 Hats and Stripe appears to be a great way to streamline and improve our sales for our business as it makes the entire process(quotes to invoices to payment) able to be done by the customer online, as opposed to emailing manually attached documents from multiple apps, mailing/receiving checks, depositing them, etc. Any thoughts on the appropriateness would be appreciated.

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi George,

    Thanks for checking out our reviews. I don’t have firsthand experience with 17 Hats, so I’m not sure how flexible they are in terms of who you can use for your payment gateway and merchant account. It’s worth noting that Stripe and PayPal both bundle their payment gateway with payment processing services for $0 per month and about 2.9% + $0.30 per transaction, which equals over $5,800 per year for your business in processing fees. Authorize.Net is only a gateway provider, which would allow you to use a separate provider for your merchant account. By doing this, you would save upwards of $1,500 per year in fees. I’m not sure if 17 Hats allows this or not. Many of our preferred providers will be able to help you set up an Authorize.Net gateway as part of your standard account cost.

    Services that make sign up extraordinarily quick and easy and that do not charge monthly fees are generally the most prone to poor customer service and unstable accounts. When they work, they work well. But when there are issues, it’s a real headache. If you are worried about holds and poor customer service, I’d see if you can go the Authorize.Net route and choose your own processor.

    Good luck, and come back if you need more help.
    -Tom

    This comment refers to an earlier version of this review and may be outdated.

    Maria

    Tom – thanks for the informative and fair review. My experience with Stripe is that of having to use it instead of Paypal via a freelancing venue. After reading your review and some comments, I’m concerned with receiving payments in a timely manner from service clients acquired thru this 3rd party venue. In other words, they are using Stripe to process payments between service providers and service requestors.

    This leaves me in the position of having an account with Stripe and receiving funds thru their process, but I’m unsure what recourse I have if a problem arises – and am very concerned about the reports of accounts being terminated – and funds withheld – without reason.

    Do you know of anything I could do to protect myself in this situation, so as to not have funds ‘quarantined/frozen/in limbo’?

    thanks!

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Maria,

    Based on what you’ve described, there is less for you to worry about. Since the main account will be handled by the venue itself, you are unlikely to deal with account termination issue since your sub-account will be issued by way of the freelancing venue. But the problem of potential holds is still a real worry.

    Stripe has many fraud filter capabilities built in, so as long as they are activated you have that as protection. The real answer is that it is somewhat unpredictable. In some cases funds are withheld because real fraud occurs by someone you are trying to accept payment from, or sometimes their is just a perceived risk of fraud. This is a problem with many online payments providers. Without knowing more about the venue you are working through, its hard to say what you can do. Likely there is not much. I usually tell users to prepare for the worst and hope for the best. The longer you use the service and the more of a track record you accumulate, the more stable your account will become.

    Good luck,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    John Skocik

    Would not recommend Stripe. Had a total of 6grands of disputes and they claim I owe them 2 grand. They froze my account and I never got paid, I have proof of tracking numbers and e-mails from customers saying they got the item and FedEx even has the signatures and I still lost the disputes. Their default setting is so low risk it allows any fraudulent orders to come through. Tells me to change the default settings after losing 6 grand of merchandise. They don't have any contact information and when you ask them for their number, they won't give it.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    It appears that even if you ship items with Stripe , the decision to have your payment reversed falls into the HANDS OF THE CARDHOLDER'S BANK WHICH WILL ALWAYS SIDE WITH THEIR CLIENT , THUS YOU CAN SHIP GOODS WITH STRIPE.COM AND WILL LOSE THE CASE - AND RECEIVE THAT LOVELY EMAIL STATING "SORRY , YOU'VE LOST THE CASE".Stripe.com - thoughts ?

    1

    This comment refers to an earlier version of this review and may be outdated.

    Sally

    We have had good experience with stripe but we also manage other sites on the big commerce platform and the stripe account was linking to one of the other accounts. This doesn't seem that easy to fix up.Does anyone know how you can point the payments to go to the correct stripe account. Otherwise we will have to install another payment gateway.thank youwww.igiftFRUITHAMPERS.com.au

    4

    This comment refers to an earlier version of this review and may be outdated.

    John

    Strip is a rip off company. They approved my account and after my first two transaction for $350.00 they said " we do have to put your balance on reserve for the next 90 days". Don't go with this company you never know you will receive money or not.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Bradley

    Did they provide a legitimate reason for doing this? I am considering going with them.

    This comment refers to an earlier version of this review and may be outdated.

    clint

    here is some interesting info.
    people who consider using squarespace can opt to enable ecommerce features. http://www.squarespace.com/feature-index/

    square market only uses STRIPE as their (one and only) cc processor for squarespace accounts. which is 2.9% +30c. kind of on the expensive side, isn’t it?

    it gets more confusing b/c there is another thing called square market https://squareup.com/market with a flat fee of 2.75% and no idea if they use Stripe or not for this.

    This comment refers to an earlier version of this review and may be outdated.

    MJay

    clint,
    squarespace.com is a web/blog-hosting site that allows for personalization and marketing of products. It uses the Stripe as payment processor.

    squareup.com/market is the web-based storefront of the users of the Square payment processor.

    Two totally different entities.

    I hope that clears up any confusion.

    This comment refers to an earlier version of this review and may be outdated.

    Larry

    From the terms of service agreement, they state the following:

    You are responsible for the use of lost or stolen cards to purchase products or services from your business, and selected and implementing Security Controls that are appropriate for your business. You agree to reimburse your customer, Stripe, Wells Fargo, and any third party designated by Stripe or Wells Fargo for any and all such liability.

    I’m good with all of that – as they are saying if someone uses a stolen card, we are basically out the value of the product. But my question is – what happens if someone uses my website to make a purchase, and their credit card data is stolen as the transaction process goes through. Am I responsible for that, or is Stripe? I’m considering using this service on a new site based on the squarespace platform – so they are doing all of the behind-the-scenes programming.

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Larry,

    Good question! The official answer is located in the ToS section just above the part you quote:

    You are fully responsible for the security of data on your site or otherwise in your possession. You agree to comply with all applicable state and federal laws and rules in connection with your collection, security and dissemination of any personal, financial, Card, or transaction information (defined as “Data”) on your site. You agree that at all times you shall be compliant with the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standards (PA-DSS), as applicable. The steps you will need to take to comply with PCI-DSS and PA-DSS when using Stripe will vary based on your implementation. For more information about implementing Stripe, please refer to our documentation. If we believe it is necessary based on your implementation and request it of you, you will promptly provide us with documentation evidencing your compliance with PCI DSS and/or PA DSS if requested by us. You also agree that you will use only PCI compliant service providers in connection with the storage, or transmission of Data defined as a cardholder’s account number, expiration date, and CVV2. You must not store CVV2 data at any time. Information on the PCI DSS can be found on the PCI Council’s website. It is your responsibility to comply with these standards

    So the short answer is: No, unless something you do is the cause of the breach. Since the Stripe platform can be implemented in so many ways, it’s difficult for them to give a coverall answer. For your specific case, you don’t have much to worry about. Using the Squarespace platform, you won’t be doing anything customized or complicated in terms of how the card data is handled or how Stripe is integrated. It’s all really taken care of for you, and done seamlessly and by the book. You level of liability is basically zero.

    Best,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    Marc Bressman

    Great review – extremely helpful. Have been using iTransact/NPC and PayPal (backup/alternative) for some time now, but also recently started using Stripe and am potentially planning to commit fully to them in the coming weeks and cancel iTransact/NPC. Thanks again for the information!

    This comment refers to an earlier version of this review and may be outdated.

    John B

    Excellent review! Felt honest and fair. I will be going with Stripe and hope they live up to my expectations. Good work Merchant Maverick!

    5

    This comment refers to an earlier version of this review and may be outdated.

    Carlos Valdivieso

    can my business accept credit cards from Venezuela?

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Carlos,

    If you are located in Venezuela, you will not be able to use Stripe. If this is the case, I’d recommend you talk to Durango Merchant Services to see if they can help.

    If you are located in a country serviced by Stripe and would like to accept payment from customers located in Venezuela, this should be fine.

    Good luck,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    KBCanada

    I used square reader, we do transactions in the $1000 plus arena. We take all correct precautions like having our customers sign cc authorization forms and supporting documentation. Square reader abruptly shut down my account because of fears of fraud etc and we spent a few weeks recollecting a handful of payments. Someone told me to look at Stripe however I am concerned we will run into the same issue, i.e. process a “high value payment” and a few days later find they have shut down the account for some unknown reason, is this a valid concern?

    This comment refers to an earlier version of this review and may be outdated.

    Chloe Bahal

    Hello,

    If you consistently run $1000 tickets, you should be ok. However, if you average $5000+/month, you should consider switching to a traditional merchant account. Traditional accounts are more stable than mobile ones. We have a great filtering tool that you can try here. I hope this helps and if you have further questions please let me know.

    This comment refers to an earlier version of this review and may be outdated.

    SLouis

    I have read the reviews and it seems like stripe is the way forward. i have a crowdfunding site and was interetsted in implenting stripe as a payment method. can any recommend a developer that can implemet stripe onto my website for me ?

    any recommendations will be much appreciated

    Thanks

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi SLouis,

    You might have luck using sites like oDesk or Elance to find freelance developers to take on the project. Let us know how it goes!

    Good luck,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    Jodi

    Hi,
    I am in the process of starting up an ecommerce website. Stripe looks like the way to go but my question is, I will also be selling my product at expos so I will need a mobile form of payment. Can I choose something other that Shopify such as Square or are the 2 related? Does my website and mobile payment work together or are they totally separate?

    Thanks!

    This comment refers to an earlier version of this review and may be outdated.

    Bryan

    I setup Stripe payments for three of my websites and also installed a new invoice system API to work with Stripe since Stripe does not offer any invoice solutions.I received my first Stripe payment from a student of mine and also tested my new invoice system using my own credit card which seemed to work very well and started working on over 8K of client invoices that I was going to send that day. An hour later, I get the following emails from Stripe using the following 'canned' email messages:======================================================"Thanks for signing up with Stripe. Unfortunately, we were unable to verify the information you provided. Any payments not yet transferred to you will be refunded, and we will be unable to accept any additional payments on your behalf. I'm sorry we won't be able to help with your business, and if you have any questions, please let me know."and]"Stripe provides a service between banks and our users. In order to provide service to our users we are urged by our banking partners to keep an eye on all accounts that sign up for our services. In the process of keeping an eye on your account, we've noticed that you've processed charges that seem to be unauthorized. In order to make charges with credit and debit cards the owner of the card must consent to the charge. Charges on your account do seem to lack this consent which unfortunately means that we will no longer be able to offer service to xxx.com.To guard against currently pending charges that may be unauthorized by the cardholder we will be refunding all charges that have yet to reach your bank. If you'd like to recollect these funds you will need to reach out to your users and arrange an alternative form of payment.I do apologize that your Stripe service will be ending so abruptly but our hands are unfortunately tied."=============================================Stripe basically shut down my services without any valid reasons or explanations. I sent them my Gov't photo ID and only processed three payments, one from a student and two from my own card during testing of new invoice system. I wrote them back asking them to be more specific in what I am doing wrong and why there was unauthorized charges since the only charges were from myself and one of my students.I have received no response from them at all in past five days nor has my student or myself seen any refund from them. I have never actually experienced such poor support from any internet based company..So before I delete all their API stuff from my sites, I decide to give Stripe.com support a phone call in hopes to find out what is going on and guess what? They do not offer any phone support!!The following explanation is from the Stripe support website using a nonsensical excuse to why they do not offer any phone support:Do you offer Phone support?"No—but please don't misunderstand this as any lack of interest! We'd love to answer your questions.We know the decision to omit phone support is unusual, but after experimenting with different approaches, we've found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email, so you're always talking to a human that can help first-hand. If it makes sense to jump on the phone once we hear from you, we're happy to do so."WTF?!? A financial e-commerce company who does not offer any phone support?? Brutal to say the least.. I think the word is "HUP" or highly unprofessional and pathetic combined. I do although understand that there may not be enough call centers available in India to handle their customer complaints perhaps..?Beware of Stripe.com especially if you are shipping physical goods or you may in for a big loss. They will halt your account for no valid explanation and automatically refund your clients without any prenotification. And that is not good for any business.Stripe will not respond to your emails.Stripe cannot be contacted via phone support.Stripe is not interested in helping you resolve any errors.If these red lights are not enough indication that this company is incapable of doing a solid business with, take your chances and hope it works out better for you.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Bryan,

    That’s seriously frustrating. I’ve known Stripe to be much more responsive than that via email support, so I’m really disappointed to hear about this. Have you tried Stripe’s live chat? You can find it at http://www.webchat.freenode.net. Just enter #Stripe under “Channels”. A lack of phone support can only work with exceptional web support, and it doesn’t seem like that’s what you’ve received.

    Here’s some insight I can give you. Processing your own card through the networks, even for testing purposes, can be enough to send up a red flag, since it is in violation of the card network rules. I know that you were just testing, but some people will run their own cards in order to get cash advances against their credit, which is why these transactions can get your account frozen or even terminated. Stripe offers this page with appropriate testing protocols, including dummy card numbers.

    That said, I still don’t think it is at all appropriate for Stripe to ignore you here. When an issue like this comes up, I’d expect to see a personal and swift response from a customer support member.

    Please keep us posted. I hope they provide you with an explanation soon.

    Good luck,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    Krystal

    Well I'm saddened to report I'm having this same exact issue. Without warning, Stripe cancelled our account and now I have customers who have no way to pay. I received the same generic email from Stripe which was frustrating. We've been in business some time and wanted to get away from PayPal. Stripe accepted the account and even processed the first transfer. But I now have $500 sitting in limbo with them (it charged the customer but I cannot get the funds) and have emailed them four times and even Tweeted them. Still no response and we're going on a week. I'm going back to PayPal where I can at least engage with their customer service. Lame they don't have a phone number as a financial organization.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Stefanie

    Im in Canada and Stripe takes over a 1.5 weeks to process from transactions to deposit into your account. More than a week longer than ANY other provider. Not a selling feature for me and my small business.

    1

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Stefanie,

    I really hope that Stripe brings two-day funding to Canada soon. A week and a half is a long time to wait for payment. They advertise a seven-day rolling deposit period for Canadian merchants, but that might depend on the number of business days. If the Stripe gateway isn’t important to you, you might consider giving Helcim a shot, or even Braintree.

    Good luck,
    Tom

    This comment refers to an earlier version of this review and may be outdated.

    clipzonk

    Really helpful review and thanks to those commenting as well. We are looking to integrate Stripe and have been pleased and surprised how quickly it has all gone. In two days we have everything up and running. That is a huge difference from other more well known providers where we have been trying to get an account set up for several months now. Thanks again.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Robert

    Does the 2.9% plus 30 cents include American Express?

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Robert,

    Yep. Visa, MasterCard and American Express are all covered under the 2.9% +$0.30.

    -TD

    This comment refers to an earlier version of this review and may be outdated.

    2piix

    After spending a couple of weeks struggling to make an Amazon Simple Pay API (generic enough to use for all kinds of products), not just “my” current product, I found it extremely refreshing to find this review. I even found a Haskell library for using Stripe. I am actually excited to integrate Stripe in my site now!

    This comment refers to an earlier version of this review and may be outdated.

    AppzVenture

    Our Personal Experiences with the stripe is really flawless awesome. There pricing tier is very very good. No Monthly Charges, No hidden Charges in transaction and card payment is awesome fast terminals for both web and mobile platforms. There pricing is awesome 2.9% + 30¢ per successful charge.There responsive and trust full server give a very smooth transaction processing.Our company web and mobile developers will easily integrate stripe php, rails, ios and android with in couple of days for developer(s) its very easy to go through the documentation and api is very very proper and managed written by the author.Our upcoming clients and existing clients also integrate stripe as a payment gateway for the web and mobile application's.I simply said i love stripe, there support with-in 24/7*365 days. Support is very very good also.Thanks stripe to do business with the companies.Best Regards,AppzVenture Team

    5

    This comment refers to an earlier version of this review and may be outdated.

    butlerwm

    We use Stripe to process payments, and Stripe Connect to process the payments of our customers. I truly cannot say enough great things about their product and they make us look incredible as a business. Our customers love it and any questions we have are easily figured out by exploring their FAQ section or digging a bit into the application. The product continues to improve and it's awesome that deposits are now made on a 2-day rolling basis. The only thing I'd like to see is for them to expand their reach south of the border, and for cc fees drop to a level where there's no doubt in what gateway a company should choose.

    5

    This comment refers to an earlier version of this review and may be outdated.

    Ingrid

    We use Stripe for our payment processing and the customer service is terrible. We have to wait 2 days for an email response, which most of the time is too generic and doesn’t answer questions.

    It’s in cases like this where a phone line with a decent (under 5 minutes) and helpful Staff would be a game changer. Their product is decent, but having to wait days to move ahead with serving our clients is a problem; inevitably they make us look like we have bad customer service and are unresponsive.

    This comment refers to an earlier version of this review and may be outdated.

    AppzVenture

    Dear Ingrid,I don't think you are correct or might be your issue is terrible / horrified.. I am doing business since a 2 years with our client projects and our product based application as well. We / Our developer not facing any issue(s). I Love Stripe. Transaction and processing transaction to my US Bank account is very smoothly and fastly.

    1

    This comment refers to an earlier version of this review and may be outdated.

    AudioBuy Canada

    Perhaps you work for Stripe?

    1

    This comment refers to an earlier version of this review and may be outdated.

Leave a Reply

Your email address will not be published. Required fields are marked *

Your Review

Comment moderation is enabled. Your comment may take some time to appear.
Please read the "User Review and Comment Policy" before posting.

Share