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Stripe Payments Review


Stripe Payments Review

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Date Established
San Francisco, CA
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.

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    Organization Name: Starkmaids

    As a small business, I will not recommend Stripe and possibly will rank it as the worst payment gateway we used. We are still trying to remedy the situation, no respond from Stripe, other than an account revisit. Look we understand, they have terms we (i.e merchants) need to follow, we had some refunds, we run a cleaning business. When we sign up for Stripe, we ran some customer via an interface which appeared well in our business. This company that provides software also recommended and only integrated with Stripe. A few weeks later, and Stripe disrupts our business by stopping all payments, revoking access and closing our account with the exception of the data on there. We quickly moved our clientele to our credit card terminal and former SaaS. When we needed to refund two clients that canceled before all of this, Stripe wasn’t there for us, not even via email. No respond anywhere and BBB has several, if not very common robot like responses from Stripe. On BBB you would find things like; “Stripe identified strong signals that the Complainant’s account was in violation of the Stripe Terms of Service.”They also quote things like their ToS, Agreements and such, many articles are not revised witin Stripe Legal Terms, some cut into things like risky businesses and then they provide lists of industries not accepted or restricted, but they worked with many. Stripe just doesn’t quite provide a policy in place that would give enough trust to small businesses. They’ve been hurt in the past by the lack of vetting and fraud control, that now they’re skeptical of everyone. Listen, we run a small cleaning business, zero bad customer reviews to data! They said we had unauthorized transactions and then admitted we really were to risky for them. A cleaning company too risky for a payment processor when was such a thing true? My staff and I, are preventing two of our biggest clients from leaving us after the disruption, because they won’t take anything but a refund to their card, we don’t expect anything from Stripe. But we think that they should stick to software startups and even them, these companies are simply to scare of Stripe.

    • Organization Name: Starkmaids
    William J Rutledge

    Organization Name: Cnxtd Inc.

    Watch out! I signed on with Stripe so I could accept Euro payments for a conference we’re producing in Brussels. After 2 months, without warning, they cancelled the service claiming that they had reviewed our business and decided it was too high risk. I’ve been accepting credit cards for six years without problem. Going back to for now.

    • Organization Name: Cnxtd Inc.

    RUN AWAY FROM THEM! I’ve been having fraudulent transactions for the past months. I contacted Stripe to inquire about their fraud protection services and if there was anything other than my manual internal processes to avoid frauds. They responded that they have done everything on their side to avoid it and there was no further action from me to be taken. I’ve kept a closer look on every order and although Stripe judges transactions as safe many of them are not. I’ve researched and spoke with the Stripe rep which security measures they take and it turns out that they don’t do many of the standard checks. This has cost me 20K and now I get an email that I have 5 days to leave them and choose a different payment gateway as my risk level is too high. Also, 2 of those 5 days are Sat and Sun when everyone is closed and can’t help you with anything. It’s funny how we need to pay for their poor service.


      Organization Name: Elite Management and Realty LLC

      Do not use Stripe. No phone support. They hold your money illegally. They run you around for NO reason. Paypal is much easier and more efficient. DO NOT recommend!

      • Organization Name: Elite Management and Realty LLC
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    Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.