Capital Payments Review
Merchant Maverick's Rating: (4 out of 5)
Last Updated: January 21st, 2010.
Overview:
I really like what I've seen from Capital Payments thus far. They're a relatively young company, but they're definitely in this for the long haul. They recently acquired Applied Merchant Systems, which is another great ISO. They have solid management, so I'd expect to see smart decisions coming out of Capital Payments in the future. Any ISO, partner or agent that falls under the Capital Payments umbrella is most likely going to be a great company to deal with.
They have a good BBB score, although their profile has only been active since 2008, and they have a decent blog on their site as well. Seasonal downtime and interchange-plus pricing are offered for those of you that are interested, and I am yet to find a single complaint about these guys anywhere on the web. I'd love to see some testimonials or case studies listed on their site, but until then...4 out of 5.
Date Established:
2007.
Parent/Partner Company:
Capital Payments acquired Applied Merchant Systems in November of 2009. They partner with FirstData, TSYS and Merrick Bank to process transactions, and Authorize.Net, NMI (Network Merchants, Inc.) and USA ePay as their payment gateways.
Type:
Registered ISO/MSP of Merrick Bank.
Trust Symbols:
The Capital Payments BBB profile can be found here. It has an "A-" rating as of this review, and is without complaints thus far.
Capital Payments, LLC corporate info can be found here.
Security/Privacy:
Godaddy secured.
Customer Service:
Feel free to let us know what your experience with their customer service has been like. From the brief interaction that I had with them, the rep was very helpful in answering all of my questions.
Contract Duration:
Capital Payments teams up with a few credit card processors, including FirstData, TSYS and Merrick Bank. From what I was told, Merrick Bank does not bind merchants into a contract. So, it really depends on which processor they put you under. To learn more about how ISO's and processors work together, see this article.
Cancellation Fee:
Again, it depends on which processor they set you up with.
Interchange-Plus Pricing:
Interchange-plus is offered, and is actually Capital Payments preferred method.
Seasonal Downtime:
CP also accommodates seasonal merchants.
Negative Reviews:
I couldn't find any negative reviews or complaints about Capital Payments, but according to their corporate info, they've only been around since 2007. Let's see how they fair as they mature.
Common Complaints:
None.
Verifiable Testimonials/References:
No testimonials on the site.
Locality:
Melville, New York .
Product Offering:
Credit/Debit, Wireless, Restaurant, Lodging, MOTO, eCommerce.
Specialty:
None.
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