Shopify VS Square: Which Is Best For Your Growing Business In 2022?
Both platforms provide POS systems, but their full range of services encompasses much more. See which pricing and feature sets will fit your business better.
It’s Shopify vs. Square, the battle of the merchant services providers. These two providers both support online and in-person sales with payment processing, POS systems, online store builders, and more, so we’ve pitted them against each other in this detailed comparison.
While Square and Shopify have much in common, they differ in terms of their respective features, pricing, ease of use, customer support, integrations, and more. These differences mean that Square will be a better fit for some merchants, while Shopify will better suit others.
Table of Contents
- Shopify VS Square Comparison
- Shopify VS Square At A Glance
- What’s The Difference Between Shopify & Square?
- Shopify VS Square: FAQ
- Shopify VS Square Pricing
- Shopify VS Square: Notable Feature Differences Discussed
- Shopify VS Square Feature Drill-Down
- User Reviews, Complaints & Criticisms
- Which Is Best For My Business Needs: Square Or Shopify?
- Square VS Shopify: Next Steps To Create Your Business
Shopify VS Square Comparison
Looking at Square vs. Shopify, both offer similar feature sets for online and in-person sales. However, differences arise when you consider pricing. While Square charges no subscription fees and a universal flat processing rate, Shopify charges monthly fees, and its processing fees go down if you get a pricier subscription.
Shopify VS Square At A Glance
Shopify and Square both provide easy-to-use tools for merchants looking to sell online, in-person, or both. They offer many features in common, but they are not identical. Shopify is generally better at eCommerce, while Square is stronger for many brick-and-mortar businesses.
Benefits Of Square
- Specialized POS apps for restaurants, retail, and appointment scheduling
- Can sell online without paying a monthly fee
- Free magstripe card reader
- POS systems have great offline capabilities
- Limited international reach
- Phone support is not 24/7
- Account stability issues
Square is great for new merchants just getting started, and its POS offerings appeal to a wide range of businesses. Larger eCommerce businesses may feel confined by Square, however.
Benefits Of Shopify
- Superb eCommerce features
- Great for international sales
- No fixed fee for POS transactions (just a percentage fee)
- 24/7 phone support
- 2,000+ eCommerce integrations
- All eCommerce plans carry a monthly fee
- Platform fee of 0.5%-2% if you use a payment processor other than Shopify Payments
- Account stability issues
Shopify offers an ideal platform for global sellers, with loads of international selling features and compatible currencies. It also provides savings over Shopify for brick-and-mortar merchants with average tickets on the smaller side. However, you can’t escape those monthly fees.
What’s The Difference Between Shopify & Square?
In this Square vs. Shopify showdown, both providers offer the tools needed for a brick-and-mortar shop and/or online store. The difference between the two can be boiled down to this: Shopify is generally stronger in eCommerce, while Square is typically better with in-person selling.
Further differences arise when you consider pricing, international sales, customer service, and industry-specific needs.
Both Square & Shopify Offer…
- Secure payment processing with support for numerous payment methods
- Prebuilt and customizable checkouts
- POS software and hardware
- Month-to-month agreements with flat-rate per-transaction pricing
- eCommerce integrations
- Customer management, inventory management, and marketing
- Marketplace selling
- Shoppable posts on Facebook, Instagram, and TikTok
- PayPal payment button support
- Developer tools and APIs
Only Square Offers…
- Specialized POS systems for restaurants, retailers, and businesses with appointment-scheduling needs
- A free eCommerce site (with a Square domain)
- No monthly fee for basic services
- Stronger POS software features
- Both mobile card readers and full-featured POS hardware (Square Terminal and Square Register)
Only Shopify Offers…
- The ability to use either Shopify Payments (we have an article on how to set up Shopify Payments if you want to know more about it) or a different payment processor with your Shopify eCommerce site and/or POS
- The largest possible integration selection (over 2,000)
- More advanced eCommerce features
- Shop Pay checkout buttons/accelerated checkout flow
- More advanced shipping tools
- Selling in 133 currencies (Square supports eight currencies)
- 24/7 phone support
Country Availability Of Shopify & Square
Shopify touts its ability to serve merchants in 175 countries and its support for accepting payments in 133 currencies. However, Shopify Payments is available for payment processing in only 17 countries. Merchants in many countries will have to use a different processor if they want to use Shopify for eCommerce and/or in-person selling.
By contrast, Square can only be used in eight countries: the US, UK, Ireland, Canada, Australia, France, Spain, and Japan. Shopify has a clear international edge here.
Shopify VS Square: FAQ
Shopify VS Square Pricing
While Shopify and Square have similar transaction fees at the basic subscription level, Shopify doesn’t offer a plan without a monthly fee like Square does. Other pricing differences arise when you look at the higher-tier subscriptions and POS equipment these companies provide.
|Point Of Sale||
|Mobile POS||Included with the Shopify POS app||$0/month|
|Credit Card Reader||$29-$49||$0-$49|
|In-Person (Swiped/Dipped/Tapped) Transactions||
|Chargeback Fee||$15||No chargeback fee|
|Refund Fee||Shopify keeps the transaction fee||No refund fee|
Shopify Payments VS Square Processing Costs
With most Shopify and Square subscriptions (up to the Basic level with Shopify and up to the Performance level with Square), online sales cost the same: 2.9% + $0.30 per transaction. Both companies offer discounted processing rates with higher-tier subscriptions (particularly Shopify — high-volume merchants, take note), but the primary difference is in the monthly fees.
With a free Square subscription, you can sell online for $0/month, and you’ll get a full (albeit feature-limited and tied to a Square domain) online store. By contrast, the cheapest Shopify plan, Shopify Starter, costs $5/month, and that plan doesn’t even include a full online store. Shopify Starter and Shopify Lite offer embeddable buy buttons and links, but you’ll need at least a Basic Shopify subscription to launch your own eCommerce website, which costs $29/month. Cost advantage: Square.
However, with in-person transactions, the story is more complex. With Square’s free POS and the free, single-location versions of Square’s Restaurant, Retail, and Appointments POS packages, there’s no monthly fee. Compare that to Shopify, where you’ll need at least a Shopify Lite ($9/month) subscription to sell in person. However, Shopify’s in-person transaction fees (2.4%-2.7%) are purely percentage-based, whereas Square’s in-person rates (2.6% + $0.10) include a $0.10 fixed fee. For merchants with lower average tickets, that $0.10 per transaction fee can more than cancel out what a Square merchant might save over a Shopify merchant in monthly fees.
Shopify’s monthly charges can add up over time, especially with add-ons. If Shopify’s tools help you run/expand your business, it may be worth it, though. Just look closely at your budget and projected sales to determine whether you can justify the expense. The same applies when using Square to integrate with another shopping cart or the multilocation versions of the company’s restaurant, retail, and appointment POS packages.
One note regarding Shopify: Unlike Square, Shopify lets you choose between using its in-house payment processor (Shopify Payments) and a different processor to power your Shopify sales. In itself, that’s a point in Shopify’s column, but there’s a catch when it comes to pricing: Shopify will take an extra 0.5% to 2% of each sale you make when you use an outside payment processor.
Another bright spot for Square is that, unlike Shopify, Square does not charge a fee for chargebacks, nor will Square keep the transaction fee on a refund.
Strictly looking at pricing, Square has the edge over Shopify under most (but not all) business scenarios. Yet another thing to note: With both Shopify and Square, the largest businesses may qualify for custom enterprise-level feature packages, pricing for which must be negotiated.
Shopify VS Square: Notable Feature Differences Discussed
Square and Shopify have a lot in common, but the differences become apparent upon closer examination. On the whole, Shopify offers the stronger (albeit pricier) all-in-one eCommerce package, while Square has a more versatile POS ecosystem with packages tailored to eateries and retailers.
Shopify VS Square Feature Drill-Down
|Industry-Specific POS Apps|
|Receipts (POS)||Print & email||Print, email & text|
|Offline Capabilities (POS)||Limited||Strong|
|Accept All Forms Of Payments (POS)||Limited|
|Integrations With Third-Party Payment Gateways (POS)|
|Credit Card Readers|
|All-In-One Credit Card Terminals With Screens||(Square Terminal)|
|Free eCommerce Website|
|Shipping Features & Discounts||Excellent||Good|
|International Sales Support||Excellent||Limited|
|Multichannel Selling||– 15 platforms||– 7 platforms|
|Integrations||– 2,000+ integrations||– 183 integrations|
|24/7 phone support||(weekdays from 6 AM-6 PM PST only)|
Feature-wise, we’ll get deeper into the weeds below. However, there are some key takeaways here. Regarding in-person sales, Square excels, especially for restaurants, small- to mid-sized retailers, and businesses with appointment-setting needs. Square also offers a compelling eCommerce package for those who don’t want to pay a monthly fee and a decent package for those willing to pay a monthly fee.
On the other hand, Shopify isn’t quite as flexible when it comes to in-person sales, but for eCommerce businesses — particularly larger ones — Shopify’s features are stronger and more scalable than those of Square. International sellers, in particular, will find eCommerce to be much easier with Shopify than with Square.
User Reviews, Complaints & Criticisms
Both Square and Shopify are very widely-used services, so it’s no surprise that both see a high volume of complaints. When you review complaints about these services on sites such as the BBB, one dominant theme emerges: complaints about held funds and account holds/terminations.
Shopify Complaints & Common Problems
Shopify Payments, like Square, is a payment service provider. Unlike traditional merchant account providers, PSPs don’t heavily scrutinize you and your business before you sign up. That’s one of their central appeals — a quick and easy signup process. However, that means that PSPs heavily scrutinize your transactions after you sign up with automated systems that raise red flags at the slightest hint of illegality or contravention of the terms of service.
Given that easy user access is key to the business model of PSPs, there isn’t much they can do about funding holds and account terminations that turn out to be unjust or overkill. That’s why Shopify and Square get mountains of nearly identical complaints along these lines. Just know that there are things you can do to minimize your chances of experiencing funding holds and account terminations.
Shopify also gets a fair number of complaints regarding customer service problems and billing issues. To its credit, though, Shopify makes an effort to respond to user complaints posted to popular review sites.
Square Complaints & Common Problems
Square’s user complaints tell a virtually identical story to the complaints posted about Shopify. Funding holds and account terminations abound. And as with Shopify, you’ll also see plenty of issues with billing and customer service availability and quality. However, like Shopify, Square responds to most of its users who post complaints. Honestly, the complaints (and company responses) read so similarly that it’s impossible to declare a winner in this section.
Despite the high complaint volume, Square and Shopify have millions upon millions of users who do not encounter these issues, so don’t let these complaints scare you off these services entirely. Of course, you shouldn’t discount them entirely, either, which is why you might consider switching from a PSP to a dedicated merchant account provider once your business gets big enough.
Which Is Best For My Business Needs: Square Or Shopify?
Which merchant services giant should you use to take your small business to new heights? It depends on your business and what your priorities are.
Choose Square If You Need…
- An online store, and you already use (and like) Square for payment processing. You may find it easier to stay within the Square ecosystem.
- An online store (or payment processing for your current store) and don’t want to pay a monthly fee. Shopify charges monthly fees on all its plans.
- A POS designed specifically to meet your foodservice/retail/appointment scheduling needs. Shopify doesn’t offer industry-specific POS systems.
- A POS system that has a solid inventory system, team management, and impressive offline capabilities. Shopify’s POS system isn’t quite as robust for many business types.
Choose Shopify If You Need…
- A POS app that runs on multiple devices without having to pay extra. Square will make you pay extra per location.
- A large, complex eCommerce site; Square’s online store is impressive, but Shopify better fits the needs of higher-volume online sellers. At the same time, with Shopify’s new, $5/month Starter plan that lets you sell on social media without a website, small-time sellers should consider Shopify too.
- Functionality beyond what you get with the base product. Shopify’s 2,000+ eCommerce integration collection dwarfs that of Square.
- To connect your existing payment processor to a POS and/or eCommerce website. You can’t use a different processor in your Square Online store with Square.
- 24/7 phone support. Square’s phone support is limited to weekdays during business hours.
Square VS Shopify: Next Steps To Create Your Business
It’s hard to declare a definitive winner in the Square vs. Shopify battle. We recommend them both to merchants, as they have a lot of great features with generally fair pricing.
That said, Shopify does have a few more advantages than Square — cheaper POS processing, more extensive eCommerce features, and round-the-clock customer service, for starters. But that doesn’t mean Square isn’t a good choice for some merchants. Newer, smaller-scale, and cost-conscious merchants will find a lot to like about Square, as will restaurant owners and businesses with intensive appointment-setting needs.
In the end, you need to know what your budget is and what features are most important for you to have. Shopify and Square look pretty similar at first glance, but when you scratch beneath the surface, you’ll find they both have so much to offer. You do need to consider costs when making a decision, but keep in mind your long-term goals and the features that will help you reach those goals.
Thankfully, you can try either service on a trial basis to freely test the features. Even if you sign up for a paid plan, you can easily cancel at any time, as their plans are month-to-month with no long-term commitments. (For example, deactivating your Square account is a quick four-step process, though you’ll need to do some preparation beforehand!)
If you’ve had experience with either or both of these services, please leave us a comment and tell us about it! And as always, if you have any questions, feel free to contact us!