Practice Pay Solutions Review
Merchant Maverick's Rating: (4.5 out of 5)
Overview:
Practice Pay Solutions (PPS) is a little too big to be considered a boutique MSP like Dharma Merchant Services, but the way that they've focused on their particular niche, sure makes them feel like one. You can't tell what that niche is just by glancing at the homepage, but one look at the testimonials, and you'll know exactly what I'm talking about.
It seems a majority of PPS' merchant's are in the life-coaching, self-help industry. I personally love it when MSP's niche down, or focus on a particular theme because by specializing they show that they have intricate knowledge of that business model, and all of the nuances that go along with it. Making them better equipped to handle any hiccups that might come along.
I've chatted with a few folks who've done business with PPS, and they've all been very happy with both the level of customer service and product offering.
I'm giving PPS a 4.5 out of 5.
To Visit The Practice Pay Solutions Website Click Here
Date Established:
1997.
Parent/Partner Company:
I couldn't find any parent or partner company, so it looks like they operate solo. They do use Authorize.net as their payment gateway, fyi.
Type:
Registered MSP/ISO of Wells Fargo Bank.
Trust Symbols:
You can see the Practice Pay Solutions (PPS) BBB profile here. As of this review, it does not have a rating.
Security/Privacy:
PPS doesn't have any on-site security (i.e. McAfee, Verisign, etc...), but if you decide to submit an application, you'll be redirected to a third-party that is secured by McAfee.
Customer Service:
I had a great experience with their customer service rep Jeannie, who was very detailed and knowledgeable about their products. The responses I've received from references that have worked with them, have been good as well.
Contract Duration:
The contract length is 1-year if you plan on avoiding the early cancellation fee.
Cancellation Fee:
Fee of $159 if you cancel before 1-year.
Seasonal Downtime:
They do offer seasonal downtime, but you must designate which months you'll be down, and once your processing volume goes back up, you'll be charged a $25 gateway reactivation fee.
Negative Reviews:
I was able to find a complaint on RipOffReport and ComplaintsBoard.com, which is pretty much the same negative review submitted to two different sites.
Common Complaints:
Since I only found one complaint, I can't really give you any commonalities, but I'll keep my eyes peeled.
Verifiable Testimonials/References:
They have a nice number of testimonials listed on the site, and out of the three that I contacted, I've received two responses so far. Two very satisfied and enthusiastic responses, I might ad.
Locality:
Hauppauge, New York.
Product Offering:
PPS offers turnkey eCommerce solutions, including a shopping cart with an internet merchant account and payment gateway. They also provide printers and terminals for retail locations.
Specialty:
Practice Pay Solutions' main focus is on eCommerce/Internet merchant accounts.
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November 14th, 2011 - 21:45
PPS mistakenly changed my merchant number with Discover. Consequently, the funds from my clients who used Discover were deposited into someone else’s account. It is taking months to solve this. PPS is asking me for so much information and now I have to track down participants who attended a seminar 6 months ago in order to recharge their cards. The total is a paltry $115 and PPS is so cheap that they don’t value my business enough (I have 2 merchant accounts with them for different businesses) to credit my account for this amount as a courtesy. I believe they should eat this since they made the mistake in the first place. I would not recommend them.