SpotOn POS Review

Pros

• Intuitive UI
• Numerous features
• Fully customizable
• Multistore capability

Cons

• Potentially expensive monthly cost
• Complaints about occasional glitches

What Is SpotOn?

SpotOn is primarily a restaurant POS platform, with a simpler standalone terminal available for retail and service businesses.

With multiple pricing plans, systems, and features, businesses of all sizes can use SpotOn. Throw in an easy-to-use and intuitive UI, plenty of add-ons and integrations, and numerous positive reviews from past and current customers, and it’s not hard to see why SpotOn is a worthy contender alongside some of the other best POS systems for small businesses.

SpotOn Pricing

SpotOn offers different pricing depending on whether you run a restaurant or another type of small business.

For restaurants, there’s a free plan with a unique pricing structure. While your hardware and software are free, you’ll pay higher processing fees. Monthly minimums and a minimum 2-year contract also apply.

A paid plan and a custom plan are also available.

Retail and service businesses can choose the Terminal plan or Terminal + Website. Both require a separate upfront hardware purchase.

While there isn’t a free trial, you can contact the company for a demo to get a feel for the software.

Extra SpotOn Costs & Fees

SpotOn has several add-on features. At the time of our last update, most of this pricing was not disclosed. Now, SpotOn is much more transparent in terms of pricing.

While we appreciate this transparency, there are a lot of different costs to build your POS system. In addition to monthly software fees, restaurants may pay for hardware, implementation, and optional products such as loyalty, reservations, websites, or labor management.

SpotOn offers several options for POS hardware, including handheld devices, which can be purchased outright or financed.

Overall, SpotOn has a lot going for it. Unfortunately, taking advantage of all it has to offer comes at a pretty steep price.

Businesses That Would Benefit From SpotOn

SpotOn is best suited to restaurants that want a scalable POS with online ordering, reporting, labor management, loyalty, marketing, and other restaurant-specific tools. Its restaurant system can support operations ranging from food trucks and single-location restaurants to multi-unit businesses.

SpotOn also offers a simpler terminal for retail and service businesses that primarily need payment processing, receipts, invoicing, and basic sales reporting.

SpotOn Features

SpotOn offers a wide range of restaurant POS and management features.

Available features vary by plan. Products such as online ordering, reservations, loyalty, marketing, labor management, and websites may require additional monthly fees.

Here are some of SpotOn’s most notable features.

Ease Of Use

SpotOn has a straightforward touchscreen interface that’s easy to use. Its restaurant system includes tools for managing orders, payments, menus, loyalty, and other day-to-day operations, although some users report occasional bugs or glitches.

SpotOn also provides an extensive knowledge base and tutorial videos covering tasks such as setting up menus, managing inventory, voiding orders, reprinting tickets, and using loyalty features. These resources include videos, screenshots, and step-by-step instructions.

Customer Service & Support

SpotOn offers 24/7 phone and email support for core restaurant POS, payment terminal, and hardware issues. Some specialized departments, including billing, implementation, integrations, and account maintenance, operate during more limited hours.

The company also provides an extensive online knowledge base, video tutorials, product guides, and social media profiles.

Based on our experience, SpotOn’s sales support was prompt, knowledgeable, and helpful when answering questions about its products and pricing. Experiences with technical support, billing, and account issues may vary.

Payment Processing With SpotOn

SpotOn offers in-house payment processing with card-present rates ranging from 2.45% -3.9% + $0.15 - $0.20. Custom processing rates are also available.

Restaurants may be able to keep the SpotOn POS system while switching to another processor, but SpotOn’s terms list a conversion fee and higher software costs for doing so. Review your contract carefully before choosing or changing processors.

SpotOn Reviews

SpotOn has a generally positive reputation among past and current users. It is accredited by the Better Business Bureau and has an A+ rating. On the site, it’s also received 45 complaints over the last three years.

On Trustpilot, SpotOn has a rating of 4.5/5, based on over 600 reviews.

Negative Reviews & Complaints

Complaints about SpotOn include:

• Hidden costs and additional fees
• Slow refunds for unexpected fees
• Glitches and bugs, particularly after setting up the system
• Numerous calls required to solve problems

Positive Reviews & Testimonials

The positive reviews far outweigh the negatives, with customers praising SpotOn for:

• Ease of use
• Competitive processing fees, hardware financing options, and overall pricing
• Extensive reporting
• Advanced features for restaurants of all sizes

Final Verdict Of SpotOn POS

SpotOn offers a strong restaurant POS platform with tools for payments, online ordering, reporting, loyalty, labor management, reservations, and multi-location operations. Its simpler Terminal product also gives retail and service businesses a straightforward way to accept payments and manage basic sales tasks.

The system is generally easy to use, but some users report software glitches, billing concerns, and difficulty resolving certain support issues. Costs can also rise quickly once hardware, implementation, processing, and optional add-ons are included.

Overall, SpotOn is best suited to restaurants that want a scalable, feature-rich POS system and are comfortable paying for additional tools as needed. Retail and service businesses may find SpotOn Terminal useful, but they should compare it to simpler and more affordable alternatives.