Gallagher Business Insurance Review

Pros

• Easy to request price quotes online
• Broker process provides more insurance options
• Valuable partner perks
• Mobile app
• Free useful tools available online

Cons

• Insurance provided by third party

What Is Gallagher Business Insurance?

Gallagher business insurance is one part of a multinational company called Arthur J. Gallagher & Co. While this parent company offers a broad range of business services in 130+ countries worldwide, the company also has a small business arm focused on insurance, risk management, and more.

Gallagher is an insurance broker, not an insurance provider. That means you can expect this company to connect your business with insurance providers rather than providing insurance itself.

Gallagher’s small business insurance team works with multiple top-tier insurance companies, including Chubb, Travelers, The Hartford, and Nationwide. That means it could be the right insurance broker to help your small businesses find the right coverage at the best price.

Will it be one of the best business insurance options for your business? This Gallagher business insurance review will answer all your questions and help you decide.

Gallagher Business Insurance Pricing

Gallagher provides pricing for business insurance through a personalized quote process. That’s standard for the industry because the price you’ll pay for business coverage depends on numerous factors, such as where you’re located, what type of business you’re running, and what types of insurance your business needs.

How To Get A Gallagher Business Insurance Quote

Gallagher makes it fairly easy to obtain a quote for business insurance.

You can start the process online by filling out a quick and easy form.

Screenshot of Gallagher webpage, captured 10/30/2023

It took me about two minutes to enter basic business information, such as my business name and my contact information, and to fill out additional fields with information about my business, such as the business type (i.e., restaurant or warehouse), business entity type (i.e., partnership or corporation), time in business, number of employees, annual revenue, and total payroll.

The contact form asked questions about my business building, such as its square footage, number of units, whether it has sprinklers, and whether my business is the sole occupant. I also had to estimate the value of my personal business property (i.e., the value of the contents of the building).

Two final questions dipped into my insurance history: Had my business ever had a policy canceled or non-renewed, and have I been operating without business coverage for more than six months since the business opened?

Overall, this was one of the better online quote processes I’ve seen. It gave the company detailed information about my business without requiring me to do too much work.

You can also request a callback from a Gallagher broker if you’re not a fan of online forms.

Gallagher Business Insurance Features

Gallagher insures businesses of all types, including small businesses. You can start with a businessowners policy, also known as a BOP, that includes general liability, buildings and property, and business interruption income coverage. You can add a range of additional coverage and specialized policies as well.

Here are some noteworthy features Gallagher insurance for small business delivers:

Mobile App

Gallagher business insurance customers have access to a mobile app for iOS and Android called Gallagher Go that offers 24/7 self-service options.

You can use Gallagher Go to show proof of insurance, locate and change your policy information, start a claim, and contact a representative by phone or email.

Online Filing For Claims

You can use Gallagher’s mobile app to start an insurance claim. You can also contact your agent directly by phone or email.

Gallagher offers a downloadable Claims Reporting Reference Guide that contains useful information about different types of coverage, detailed information on how to proceed following an incident or accident, and sample forms you can use to report and follow up on a wide variety of workplace incidents requiring an insurance claim.

This useful free tool from Gallagher is worth downloading, even if you ultimately obtain insurance from another broker or agent. You won’t be asked or required to provide any information about your business; the download is available to everyone.

Loss Control & Risk Management Planning

Insurance comes in handy when your business experiences some kind of disaster or a loss. Gallagher specializes not just in helping you recover but also in helping your business plan and improve to reduce your risks before a loss. That can save you time, money, and a whole lot of headaches.

Gallagher’s risk management professionals partner with your operations and risk management personnel to strategize and review your business’s operational exposures and loss data to uncover trends.

The company also offers onsite and online training, plus on-demand webinars to educate and train employees and managers. These programs are designed to improve workplace safety, ensure compliance with regulations, and mitigate workplace risk.

Gallagher also offers crisis resilience insurance and consulting.

Consulting & Education Tools

Sign up via Gallagher’s subscription center to receive publications, access to webinars, bulletins, and more in the following industries:

• Construction
• Cyber
• Energy
• Financial institutions
• Food and Agribusiness
• Grocery
• Healthcare
• Higher education
• K-12 education
• Law firms
• Life sciences
• Management liability
• Manufacturing
• Marine
• Nonprofit
• Public sector
• Real estate and hospitality
• Risk control safety topics for all industries
• Risk management strategies and resources
• Senior living
• Technology
• Transportation

Screenshot of Gallagher webpage, captured 10/31/2023

Note that these subscriptions are not limited only to Gallagher clients. You will need to share minimal information as shown in the image above. Be sure to note the box you can check if you want to be contacted by a Gallagher representative. It’s optional but not required.

Perks

Gallagher offers money-saving discounts and perks to its clients. These include significant discounts with UPS, Constant Contact, Heartland Payroll, Universal Background Screening, HotelEngine, RingCentral Telecommunications, Lenovo, Dark Cubed, and Carefree Pet. You’ll also get a prescription discount card that can save up to 80% on prescriptions for everyone in your household, including pets.

Multinational Coverage

Gallagher offers insurance and consulting services in about 20 locations around the world. If your business is international, Gallagher is worth a look.

Screenshot of Gallagher website, captured 10/31/2023

Gallagher Business Insurance Range Of Services

Gallagher’s insurance brokers can help your company find an impressive range of coverage. Remember, however, that Gallagher is a broker and not an insurance carrier. As a broker, Gallagher connects its clients with insurance agents working at partner firms; these insurance firms provide coverage to Gallagher clients.

Let’s start with the basic business policies Gallagher can help small business owners obtain:

Business Owners Policy

A business owner’s policy (BOP) includes basic coverage in one bundled policy. Although there’s some variation among insurers, the most common BOP combination is commercial property and general liability coverage.

Gallagher’s BOP is a little different. It includes general liability, buildings and property, and business interruption income coverage. Each of these policies also can be purchased as a standalone through Gallagher.

Industrywide, BOP coverage usually comes at a discount vs. the cost of purchasing all the included policies separately. This discount is typically around 10%. Check with your Gallagher contact to ensure the BOP you’re offered delivers a similar discount.

Individual Business Policies

If you’re not interested in a BOP or you’d like to purchase additional coverage, Gallagher can connect you with these individual types of coverage:

• General liability
• Professional Liability
• Commercial auto
• Commercial property
• Business interruption
• Directors and officers
• Cyber
• Flood
• Earthquake
• Crime
• Travel

You can also choose from employee benefits and services including medical, dental, vision, life, disability, and more. Gallagher also offers human resources support, including HR policy audits, compensation and incentive programs, compliance resources, and leadership coaching.

Personal home, auto, marine, and travel insurance are available as well.

Specific Size Of Business

Gallagher serves large multinational customers but also works with small businesses. If you’re looking for business insurance, don’t hesitate to use Gallagher’s fast and simple online process to request a quote.

Gallagher Claims

Gallagher does not offer business insurance coverage itself. When you use Gallagher to search for and obtain business insurance, you’re using Gallagher as an insurance broker. Gallagher connects its clients to a network of approximately 30 insurance agencies. This network includes some top names, like Chubb, The Hartford, Liberty Mutual, Progressive, Travelers, and Nationwide.

However, when it comes time to file a claim, you can count on Gallagher to support you through the process. You can start your claim online via Gallagher’s website or contact your insurance agent directly.

How To File A Claim With Gallagher Business Insurance

Gallagher publishes a list of insurance partners with their contact numbers for claims. You can also contact the Gallagher Select Claims team by phone or use Gallagher’s mobile app to start your claim.

This range of options should be beneficial to most small business owners. You can report claims 24/7 online or make a human connection, whichever you prefer or whichever makes sense for your situation.

Customer Satisfaction With Gallagher Claims

Online reviews by customers show numerous instances of difficulty receiving payment on claims. However, we note that Gallagher typically responds to these complaints and resolves them, with apologies, to the customers’ satisfaction.

Customer Service & Support

You’ll have a good range of options should you need support from Gallagher. The company publishes phone numbers for its headquarters on several different continents.

You’ll find a few self-help options on Gallagher’s website if you prefer that route, too. You can submit a form and request a Gallagher rep contact you, for example. You’ll also connect with an insurance agent who can handle your support needs personally.

Gallagher Business Insurance Reviews

Gallagher is accredited by the Better Business Bureau and maintains an A+ rating there. Customers have filed 172 BBB complaints against Gallagher in the past three years, and the company has a 100% response rate.

It’s important to note that Gallagher offers a range of coverage to businesses as well as personal property and auto coverage to individuals. We sifted through the comments found online to pull out those most relevant to Gallagher business insurance.

Negative Gallagher Reviews & Complaints

Keeping in mind that customers are far more likely to post complaints than praise on user review sites, we were pleased to see that Gallagher has 85% 4- and 5-star ratings on Trustpilot.

Among the relatively few complaints, we noted a couple of patterns:

• Abrupt cancellations and rate increases
• Difficulty getting claims processed

Positive Gallagher Reviews & Testimonials

With 55 reviews on WalletHub, Gallagher has a composite rating of 4.75/5 stars. Again, most of the comments were from customers with personal insurance rather than business insurance. However, we were able to find some business-related reviews and noticed the following trends among them:

• Competitive rates
• Good customer service
• Knowledgeable guidance on coverage

The Bottom Line On Gallagher Business Insurance

As an insurance broker rather than a direct agency, Gallagher has a unique ability to recommend the right products, at the right price, for your small business.

We find Gallagher’s range of services to be among the best, with all the coverage a typical business might need. Gallagher works with the country’s top insurance companies to find you insurance coverage that meets your precise needs, giving you different plans and pricing to choose from.

Gallagher is an international company, too, so if you do business overseas as well as in the US, it may be worth giving Gallagher’s easy online quote process a try.

On the other hand, if you’re running a smaller, more local business, you might do better by choosing a smaller insurance company to work with. Check out our suggestions for the best insurance for sole proprietors or startup insurance to see some great options.

Next Steps:

• Make sure you know what types of coverage you might need for your business.
• Understand the cost of business insurance
• Prepare by learning about the steps to getting insurance

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