Gallagher Small Business Insurance Review

Pros

• Easy to request price quotes online
• Free & valuable tools/perks

Cons

• Insurance provided by third parties
• Claims process can be lengthy and unreliable

Overview

Gallagher is an insurance broker, not an insurance agent. That means you can expect this company to connect your business with insurance providers rather than providing insurance itself.

Gallagher’s small business insurance team works with some of the best small business insurance companies, including Chubb, Travelers, The Hartford, and Nationwide to get you great coverage at a reasonable price.

Insurance Broker VS Insurance Agent

When shopping for business insurance, you may have a choice between working with an insurance broker or an insurance agent. Which is better?

Neither is better; they’re just different. Think of the difference between an insurance agent and an insurance broker like this:

• An insurance agent represents one or more insurance carriers and helps customers purchase coverage from one of those carriers.
• An insurance broker represents the customer and plays an advisory role in finding the right coverage at the right price from whatever carrier is determined to best meet the customer’s needs.

Brokers like Gallagher Small Business or Simply Business do not cover customers directly. Instead, a Gallagher customer who buys insurance will receive quotes through Gallagher and be handed over to an insurer or insurance agent to secure coverage.

The money you spend on a policy will be far less than you would spend to take care of an accident, incident, or major natural disaster that impacted your business.

Gallagher Small Business Insurance Pricing

Gallagher provides pricing for business insurance through a personalized quote process like most other agents and brokers. The cost of business insurance will depend on a number of things, including the type of business you run, where you do business, and how many employees you have that need coverage.

The example quotes we were able to collect were reasonable and comparable to competitors.

How To Get A Quote From Gallagher Business Insurance

Gallagher makes it fairly easy to obtain a quote for business insurance.

You can start the process online by filling out a quick and easy form.

Screenshot of the Gallagher insurance quote calculator

It took me about two minutes to enter basic business information, such as my business name and my contact information, and to fill out additional fields with information about my business, such as the business type, number of employees, and annual revenue.

The contact form asked questions about a physical building/storefront and an estimate of the value of any personal property stored there.

Two final questions dipped into our insurance history: Had our business ever had a policy canceled or non-renewed, and have we been operating without business coverage for more than six months since opening?

Overall, this was one of the better online quote processes we’ve seen and we gave Gallagher high marks in our ratings rubric. It gave the company detailed information about our business without requiring us to do too much work.

You can also request a callback from a Gallagher broker if you’re not a fan of online forms.

Gallagher Small Business Insurance Features

Gallagher insures businesses of all types and offers some great features that your small business could benefit from. Its extensive list of features helped it earn a high score in our ratings system.

Here are some noteworthy features Gallagher insurance for small business delivers:

Gallagher Business Insurance Coverage Options

Gallagher’s insurance brokers can help your company find an impressive range of coverage. Remember, however, that Gallagher is a brokerage and not an insurance carrier. As a broker, Gallagher connects its clients with insurance agents working at partner firms; these insurance firms provide coverage to Gallagher clients.

Here are the main forms of coverage Gallagher can help small business owners obtain:

• Business Owners Policy (BOP)
• General Liability
• Professional Liability
• Worker’s Compensation
• Commercial Auto
• Commercial Property
• Business Interruption
• Directors and Officers
• Cybersecurity
• Flood, Earthquake, Crime, and Travel

You can also choose from employee benefits and services, including medical, dental, vision, life, disability, and more. Gallagher also offers human resources support, including HR policy audits, compensation and incentive programs, compliance resources, and leadership coaching.

Personal home, auto, marine, and travel insurance are available as well.

Best Suited For…

Gallagher serves large multinational customers but also works with small businesses. If you’re looking for business insurance, don’t hesitate to use Gallagher’s fast and simple online process to request a quote.

When it comes to the best commercial property insurance, Gallagher Business Insurance is our top pick for the easiest comparison shopping.

Gallagher Business Insurance Claims

Gallagher does not offer business insurance coverage itself. When you use Gallagher to search for and obtain business insurance, you’re using Gallagher as an insurance broker.

Gallagher connects its clients to a network of approximately 30 insurance agencies. This network includes some top names, like Chubb, The Hartford, Liberty Mutual, Progressive, Travelers, and Nationwide.

However, when it comes time to file a claim, you can count on Gallagher to support you through the process. You can start your claim online via Gallagher’s website or contact your insurance agent directly.

How To File A Claim With Gallagher Business Insurance

Gallagher publishes a list of insurance partners with their contact numbers for claims. You can also contact the Gallagher Select Claims team by phone or use Gallagher’s mobile app to start your claim.

This range of options should be beneficial to most small business owners. You can report claims 24/7 online or talk to an actual person during business hours.

Customer Satisfaction With Gallagher Business Insurance Claims

Online reviews by customers show numerous instances of difficulty receiving payment on claims. However, we note that Gallagher typically responds to these complaints and resolves them, with apologies, to the customers’ satisfaction.

Customer Service & Support

Because Gallagher Small Business is not a traditional carrier, we can’t score them too harshly when it comes to the ease of filing a claim. We gave them a 5.0/5.0 stars in that category to make the scoring more fair when comparing Gallagher to standard insurance agencies.

When it comes to Customer Support, however, we scored Gallagher just like any other insurance company. We gave them a 2.8/5.0 stars because of the lack of 24/7 phone or live chat support.

You’ll have a good range of options should you need support from Gallagher. The company publishes phone numbers for its headquarters on several different continents.

You’ll find a few self-help options on Gallagher’s website if you prefer that route, too. You can submit a form and request a Gallagher rep contact you, for example. You’ll also connect with an insurance agent who can handle your support needs personally.

Gallagher Business Insurance Reviews

Gallagher is accredited by the Better Business Bureau and maintains an A+ rating there. Customers have filed 210 BBB complaints against Gallagher in the past three years, and the company has a 100% response rate.

It’s important to note that Gallagher offers a range of coverage to businesses as well as personal property and auto coverage to individuals. We sifted through the comments found online to pull out those most relevant to Gallagher business insurance.

Negative Gallagher Business Insurance Reviews

Keeping in mind that customers are far more likely to post complaints than praise on user review sites, we were pleased to see that 66% of Gallagher’s 5,809 reviews on Trustpilot are 5/5 stars.

Among the relatively few complaints, we noted a couple of patterns:

Positive Gallagher Business Insurance Reviews

With 55 reviews on WalletHub, Gallagher has a composite rating of 3.8/5 stars. Again, most of the comments were from customers with personal insurance rather than business insurance. However, we were able to find some business-related reviews and noticed the following trends among them:

Final Thoughts On Gallagher Business Insurance

As an insurance broker rather than a direct agency, Gallagher has a unique ability to recommend the right products, at the right price, for your small business.

We find Gallagher’s range of services to be among the best, with all the coverage a typical business might need. Gallagher works with the country’s top insurance companies to find you insurance coverage that meets your precise needs, giving you different plans and pricing to choose from.

Gallagher is an international company, too, so if you do business overseas as well as in the US, it may be worth giving Gallagher’s easy online quote process a try.

On the other hand, if you’re running a smaller, more local business, you might do better by choosing a smaller insurance broker, like Simply Business, to work with.

If you need more guidance, check out our steps to get business insurance for a more detailed walkthrough on making your final decision.

Business Insurance Review Methodology

We spend hours researching and evaluating each business insurance provider we review at Merchant Maverick, placing special emphasis on key characteristics to generate our ratings.

When rating business insurance companies and policies, we use a 26-point rubric that looks at pricing, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

• Pricing: 45% of the total star rating
• Features: 30% of the total star rating
• Customer Support: 20% of the total star rating
• User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we examine specific attributes like the relative cost of policies compared to industry standard, the transparency of pricing, and how many types of business insurance are offered. We also check to see whether the insurance provider offers multiple ways to file claims and how difficult the filing process is, awarding higher rankings to those that provide excellent customer support and an intuitive process.

Read more about how we rate business insurance companies.

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