Travelers Business Insurance is an expert in its field and offers free quotes. Could it be right for your small business insurance needs?
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Editor & Senior Staff Writer
Last updated onUpdated
REVIEWED BY
Expert Contributor
| Total Rating |
4.0 |
|---|---|
| Pricing3.8 | |
| Features4.5 | |
| Customer Service4.5 | |
| User Reviews1.6 | |
Pricing
Pricing varies based on coverage and business profileCoverage Options
Comprehensive coverage across multiple industriesQuote Speed
Requires agent contact (not instant)Table of Contents
Travelers is a long-established insurance company that offers a range of commercial insurance products for small businesses.
The company provides a variety of coverage options designed to meet the needs of different industries, along with tools to help businesses manage risk and claims.
| Pricing3.8 |
|---|
| Affordability 4.3 |
| Transparency 2.7 |
As is typical with insurance providers, Travelers provides personalized price quotes for coverage and does not publish its rates.
The cost of coverage will depend on several factors, including your industry, location, business size, and the types of insurance you select. These variables can influence both the price of your policy and the specific coverage your business requires.
Overall, Travelers’ pricing is generally considered competitive compared to other insurers offering similar coverage options.
To get a business insurance quote from Travelers, you’ll need to work with an independent agent who offers Travelers coverage.
You can get started by visiting the Travelers website and entering your ZIP code to find local agents. Search results can typically be filtered by distance, business size, and the types of coverage offered.
Some agents may provide online quote requests, while others require you to call or submit a form to begin the process. Listings generally include contact information and details about the types of commercial insurance available.
Keep in mind that not all agencies will prominently display the Travelers name, but they will indicate the types of coverage they offer. In many cases, speaking directly with an agent is necessary to receive a personalized quote.
| Features4.5 |
|---|
| Types Of Insurance Offered 4.8 |
| Additional Services 3.8 |
Travelers provides a mix of agent-supported service and digital tools to help businesses manage their insurance.
Customers typically work with a local agent for policy management, but many tasks — such as making payments, viewing policy details, and tracking claims — can also be handled through your online account.
Travelers also offers a mobile app for iOS and Android to manage policies and monitor claims on the go.
Here are some key features:
Travelers offers a wide range of business insurance policies designed to meet the needs of small businesses across many industries.
Travelers’ business owner’s policy (BOP) bundles general liability and commercial property coverage into a single policy. Additional coverages — such as business income or equipment breakdown — may be available as add-ons, depending on your needs.
Travelers offers a full spectrum of insurance products to cover your business. You can purchase coverage for the following:
Travelers also offers more specialized policies, such as:
Travelers provides tailored insurance solutions for a wide range of industries, including:
Travelers is a good fit for small to mid-sized businesses that want access to a wide range of coverage options and agent-supported service.
The company’s resources and educational materials are especially helpful for newer business owners or anyone who needs guidance on coverage needs.
Travelers may also be a good fit for businesses with more complex risks, including those operating internationally, due to its broader range of policies and global insurance capabilities.
Travelers provides multiple ways to file and manage insurance claims, along with resources to help policyholders understand the process.
Customers can start a claim online, by phone, or by email. Travelers offers 24/7 phone support for claims and provides access to a claims center with guidance on when and how to file.
To file a claim, you may be asked to provide:
Once a claim is submitted, policyholders receive a claim number and can track progress online.
Travelers encourages prompt reporting of claims and provides educational resources to help businesses determine whether filing a claim is appropriate.
Customer satisfaction data for Travelers is generally in line with industry averages. In the 2023 U.S. Small Commercial Insurance Study by J.D. Power, Travelers ranked mid-pack among small business insurers.
It’s also worth noting that Travelers holds an A++ (Superior) financial strength rating from AM Best, indicating a strong ability to meet its claims obligations.
| Customer Service4.5 |
|---|
| Ease Of Claim Filing 4.0 |
| Customer Support 5.0 |
Travelers primarily operates through a network of independent agents. General customer support is also available by phone.
| Travelers Small Business Insurance Customer Service | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | In-app |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
The company provides multiple contact numbers for different types of inquiries, including quotes, service, and claims. Claims support is available 24/7 by phone, while other services are typically limited to standard business hours.
In addition to agent support, Travelers offers online resources, a claims center, and mobile apps for managing policies and tracking claims.
| User Reviews1.6 |
|---|
| User Feedback 2.0 |
| Review Site Aggregate 1.4 |
Customer feedback for Travelers is mixed, with experiences varying across review platforms and types of coverage.
Travelers holds an A+ rating with the Better Business Bureau, though it is not BBB-accredited. Reviews on other platforms may reflect both personal and commercial insurance experiences.
On the review site WalletHub, Travelers Insurance has 700+ reviews and a composite rating of 1.8/5 stars.
Again, these reviews do not separate business and personal customers.
The apps are well-rated, with 4.7/5 stars on the Apple App Store and 4.6/5 stars on Google Play. The company seems responsive to customer feedback on both app stores.
Common concerns mentioned in reviews include:
Positive feedback often highlights:
Travelers is a well-established insurer with a long history and a broad selection of business insurance products.
Its range of coverage options, financial strength, and agent-based support model make it a solid option for many small businesses, particularly those looking for guidance when selecting coverage.
However, as with many large insurers, customer experiences can vary, especially when it comes to service responsiveness and claims handling.
Overall, Travelers is a reliable option to include in your comparison process, especially if you want comprehensive coverage from an established provider.
If you’re still on the hunt, check out how Travelers compares to our other picks for best small business insurance providers.
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Business Insurance Starting at $11 Per Month
ERGO NEXT Business Insurance |
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With Next Business Insurance, get instant online quotes and coverage across 8 policy types. Discounts available for multiple policies. Learn More.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
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