Paylocity Review

Pros

• Extensive integration marketplace
• Strong employee self-service tools
• Robust feature set
• AI-powered workforce tools
• Strong reporting & analytics

Cons

• Steep learning curve
• Nontransparent pricing

What Is Paylocity?

Paylocity is a cloud-based payroll and human capital management (HCM) platform designed primarily for mid-sized and growing businesses.

The platform combines payroll, HR, benefits administration, time tracking, recruiting, performance management, employee engagement, and spend management tools in one system.

Paylocity also offers extensive integrations and customizable workflows to help businesses tailor the software to their needs.

Paylocity offers a robust feature set and dedicated customer support, but the platform can be overwhelming for smaller businesses or first-time payroll users. Pricing is not publicly available, and implementation and add-on costs can become expensive compared to simpler payroll software options.

Paylocity Pricing

Paylocity loses points for pricing transparency because the company doesn’t publicly list pricing on its website. Businesses must contact Paylocity for a custom quote based on company size, payroll needs, and selected features.

Like many larger payroll and HCM providers, Paylocity uses quote-based pricing rather than fixed monthly plans. Pricing may vary depending on the modules and services included in your package.

Businesses interested in Paylocity can schedule a demo to learn more about pricing, implementation, and available features.

Is Paylocity Easy To Use?

Paylocity is a cloud-based payroll and HR platform that’s accessible through a web browser and mobile apps for both iOS and Android devices.

The platform offers a modern interface, strong integrations, and extensive customization options. However, because Paylocity includes a wide range of payroll and HR tools, there can be a learning curve for new users or businesses without dedicated payroll or HR staff.

Paylocity was designed with HR professionals, payroll administrators, and growing businesses in mind, so smaller businesses or first-time payroll users may find the platform more complex than simpler payroll software options.

Some users also report that certain integrations and advanced customization features can take time to learn.

Paylocity Features

Paylocity is one of the most feature-rich payroll and HR software platforms available, offering tools for payroll, benefits administration, recruiting, onboarding, workforce management, employee engagement, and performance tracking.

Paylocity also offers AI-powered workforce tools, including analytics, employee insights, recruiting support, and automation features designed to streamline HR and payroll workflows.

While Paylocity offers extensive functionality and customization options, some advanced features may cost extra, and smaller businesses with simpler payroll needs may find the platform more complex and expensive than necessary.

Paylocity Customer Service

Paylocity offers strong customer support options, including dedicated account representatives and self-service resources for employees and administrators.

Here’s a look at Paylocity’s customer support options:

One standout feature is that businesses are assigned a dedicated account representative to help manage support and onboarding needs. Paylocity also offers extensive self-service tools and support resources for both administrators and employees.

However, some users report inconsistent support experiences, including account representative turnover and situations where more complex software issues require multiple interactions to fully resolve.

Paylocity Integrations

Paylocity offers hundreds of integrations through its marketplace, including options for accounting, benefits administration, time tracking, recruiting, and business management tools.

The company also supports custom integration options for businesses with more specialized software needs.

Paylocity User Reviews

Paylocity performs well in user reviews, earning strong ratings across major software review platforms. Users frequently praise the platform’s payroll processing tools, reporting capabilities, customization options, and broad feature set.

Some users report challenges with certain integrations, a learning curve for advanced features, and occasional software performance issues. Smaller businesses with basic payroll needs may also find the platform more complex than necessary.

Negative Paylocity Reviews & Complaints

• May be overly complex for some small businesses
• Limited pricing transparency and packaging flexibility
• Learning curve for advanced features and integrations

Positive Paylocity Reviews

• Easy payroll processing
• Comprehensive feature set
• Strong employee self-service tools
• Robust reporting and customization options

Is Paylocity Secure?

Paylocity uses a variety of security measures to help protect customer and employee data.

The company uses layered security tools and monitoring systems designed to support data protection, access control, and system reliability.

Paylocity’s security features include:

• Intrusion prevention and detection systems (IPS/IDS)
• Web application and network firewalls
• Virus and malware protection
• Data loss prevention tools
• Penetration testing
• Vulnerability scanning
• Employee security training
• Redundant backup and recovery systems
• SOC 1 and SOC 2 Type II annual independent attestations
• ISO 27001:2022 certification