PayPal Invoicing Review

Pros

• Easy to use
• No monthly subscription fees
• Recurring invoices
• Numerous integrations

Cons

• Limited invoice customizations
• Limited invoice automations

What Is PayPal Invoicing?

PayPal Invoicing is a cloud-based invoicing solution that lets businesses create invoices, accept online payments, and manage customer billing through their PayPal Business account. It’s designed for freelancers and small businesses that need a simple, pay-as-you-go invoicing solution without monthly subscription fees.

While PayPal Invoicing covers the essentials, it lacks the advanced automations, customization options, and business management tools found in dedicated invoicing software. Businesses that need features like project management, time tracking, or inventory management may outgrow it.

PayPal Invoicing Pricing

PayPal Invoicing doesn’t charge monthly subscription or setup fees. Instead, you’ll pay transaction fees only when customers pay an invoice.

While PayPal’s payment processing fees aren’t the lowest available, businesses with occasional invoicing needs may still save money by avoiding monthly software subscriptions.

Your free account includes:

• Unlimited invoices and estimates
• One-click estimate-to-invoice conversion
• Payment tracking and reminders
• Basic invoice customization
• Payment links and QR codes
• Mobile apps
• PayPal Pay Later payment options

Extra Costs & Fees

There are no fees to use PayPal for sending invoices. However, you will have to pay processing fees when you get paid. These fees are as follows:

Besides invoicing, PayPal also offers a variety of other business services, including:

• Business debit cards
• Point of sale systems
• Business loans

Costs and fees for these services vary.

Is PayPal Invoicing Easy To Use?

PayPal makes it extremely easy to invoice customers. You can sign up for an account, design your invoices, and send your first invoice in just minutes.

While PayPal Invoicing lacks many customizations compared to other invoicing software, this is a benefit for businesses that want simple, easy-to-use software.

One of the best things about PayPal is that it integrates with eCommerce stores like Shopify and Squarespace, accounting software like Xero and QuickBooks, bill payment software, recurring payment options, marketplaces, and more.

One area where PayPal could improve is importing customers and items, as these currently have to be added manually. There are also a handful of complaints about mobile apps freezing and other glitches.

PayPal Invoicing Features

PayPal isn’t going to have many of the features you’d find with other invoicing software because it isn’t true invoicing software. Instead, it’s an online payment platform that also offers invoicing.

As such, you won’t find many of the bells and whistles of traditional invoicing software. There’s no time tracking, project management, or inventory management. Automations are also very basic, as are customizations and invoice templates.

Businesses that want to create fully customized invoices, have projects to track, or want to keep up with inventory will want to either choose another invoicing solution or integrate PayPal with other software and apps. Businesses that want fast and easy invoicing and already use PayPal may find that PayPal’s invoicing feature is sufficient.

Customer Service & Support

PayPal offers several ways to get in touch, as well as numerous self-help resources.

A chatbot is available to help guide you to various resources, or you can chat with a representative. You can also contact PayPal by phone.

There is a great help center that allows you to easily search for answers to questions surrounding invoicing, getting paid, reporting fraud, and other topics. A community forum is also available. PayPal also has active profiles on Facebook, X, LinkedIn, and Instagram. There’s also a YouTube channel with lots of videos.

As far as the quality of customer support, reviews are positive for the most part, although there are a handful of complaints. Some people note that reaching a live rep can take some time, and not all users are pleased with the service they receive. Overall, though, customer service is good, and there are lots of resources and ways to get in touch.

User Reviews

PayPal Invoicing receives mostly positive reviews, with a few complaints in the mix. It has earned ratings of 4.7/5 (based on 595+ reviews) on GetApp and 4.3/5 (based on 200+ reviews) on G2. Many other reviews also exist online, but these aren’t exclusive to PayPal Invoicing and are based on PayPal’s other services.

Negative Reviews & Complaints

While the positives outweigh the negatives, there are several complaints worth noting. Specifically, it’s important to note that PayPal is a payment aggregator and isn’t a true merchant account. This allows you to sign up quickly and easily to accept payments, but it also means that you may face account freezes, payment holds, or even account cancellation.

While fraudulent activity can trigger one of these actions, some users complain that their funds were held or accounts were frozen seemingly for no reason. In addition to these issues, users also complained about:

• Occasional app glitches
• Lack of templates and customizations
• Difficulties when getting in touch with customer service reps
• Limited inventory feature
• Expensive processing fees

Positive Reviews & Testimonials

While PayPal Invoicing has its drawbacks, many users enjoy using the software. Here’s what users like the most:

• Easy to use
• Quick setup
• Great for basic, no-frills invoices
• No monthly subscription fee
• Fast payments

Is PayPal Invoicing Secure?

PayPal uses a variety of security measures to protect its users. This includes:

• Meeting PCI-DSS standards
• Encryption to secure data and transactions
• Ensuring user connections use TLS and HTTPS
• Using key pinning to prevent imposter interception
• Phishing-resistant passkeys
• 24/7 fraud monitoring

The Final Verdict: Is PayPal Invoicing Worth It?

PayPal Invoicing isn’t the fanciest software on the market. Invoices you create through PayPal look professional but are pretty basic, with limited customization options.

What you’ll get is a free, easy-to-use option for invoicing clients. PayPal’s primary purpose is to send and receive payments — the ability to send invoices is a nice bonus. Because it isn’t traditional invoicing software, you won’t get advanced inventory, time tracking, or project management. However, you can easily set up an account in just minutes (even quicker if you’re already a PayPal user). Sending an invoice is just as quick and easy.

PayPal Invoicing supports multiple currencies and is a great option for international invoicing. There are no monthly subscription fees, and you can access other PayPal services for your business, including the PayPal Business Debit Card and business funding.

PayPal Invoicing is a solid choice if you want no-frills invoicing for your business. There are plenty of support options to help you along the way, although the software is very straightforward.

Sign up for a free PayPal account and give these features a try for yourself to determine if it’s a good fit for your business.