BILL Review (Formerly Bill.com)

Pros

• Excellent mobile apps
• Strong accounting integrations
• Scalable for growing businesses
• Robust AP automation
• Combined AP, AR, and expense management

Cons

• Can become expensive
• Customer support receives mixed feedback
• Limited invoice customization

BILL (formerly Bill.com) is a cloud-based financial operations platform that automates accounts payable, accounts receivable, and expense management.

While it includes invoicing and payment tools, its accounts receivable features aren’t as robust as dedicated invoicing software. BILL is designed to complement your accounting software — not replace it.

BILL Pricing

BILL offers four pricing plans, each adding more automation, user controls, and integrations as your business grows.

All BILL plans include both accounts payable and accounts receivable tools, a welcome improvement over the company’s previous pricing structure that required businesses to choose between the two.

While BILL delivers a robust feature set, its pricing is higher than many invoicing and AP/AR competitors. Businesses looking for basic invoicing may find better value elsewhere, while those that need payment automation and financial workflow tools may find the cost worthwhile.

A 30-day free trial is available.

Essentials

The Essentials plan includes:

• Unlimited invoices
• Invoice tracking
• Automatic payment reminders
• Auto-charge and auto-pay
• Receive payments
• Enter and manage bills
• Pay bills using ACH, debit cards, virtual cards, and more
• Securely connect with over 4 million vendors
• Six standard user roles
• Manually import data from QuickBooks and Xero
• API access

Team

The Team plan includes everything from the Essentials plan, plus:

• Cash flow forecasting for QuickBooks Online users
• Automatic two-way integration with QuickBooks and Xero
• Custom user roles

Corporate

The Corporate plan includes everything from Team, plus:

• Custom approval policies
• Discounts for approver-only users
• Single sign-on
• Multi-entity, multi-location accounting

Enterprise

The Enterprise plan comes with custom pricing and includes everything from Corporate, plus:

• Integrations with QuickBooks Enterprise, Sage Intacct, Oracle NetSuite, and Microsoft Dynamics
• Dual control
• Premium phone support

BILL also allows companies and individuals to receive ePayments through the company’s network without the need for a subscription. This service is free of charge but extremely limited from an accounts receivable perspective.

Extra Costs & Fees

Many of BILL’s additional fees are charged on a per-transaction basis. Businesses with high payment volumes should factor these costs into their overall pricing comparison.

Is BILL Easy To Use?

BILL has a clean, intuitive interface that’s easy to learn, though mastering its more advanced automation features takes a little time. New users can get up to speed with built-in walkthroughs and onboarding tools.

As cloud-based software, BILL works in any modern web browser and offers mobile apps for iOS and Android.

BILL integrates with more than 10 business applications, including QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, NetSuite, Hubdoc, Earth Class Mail, Tallie, and Tax1099. API access is also available for developers, though available integrations vary by plan.

BILL Features

BILL focuses on automating accounts payable and accounts receivable rather than serving as a full accounting platform. While its invoicing tools are fairly basic, its payment workflows, approvals, and financial automation features are where the software shines.

Feature availability varies by plan. BILL doesn’t include features like time tracking or project management, so businesses needing a complete invoicing or accounting solution may need additional software.

BILL Customer Service

As far as customer support options, BILL does a pretty good job, although there are a few areas that could see improvements.

You can request a callback through the Virtual Assistant, or you can utilize the live chat option, which is available seven days a week.

If you’d prefer to go the DIY route, you can access the extensive knowledgebase to find answers and how-tos for everything from setting up your account to integrating other applications.

Users of the service are divided when it comes to getting help from a customer service rep. While some users had great experiences, others were unsatisfied with the quality of service received.

BILL Reviews

BILL gets mixed reviews, which mostly lean toward positive. The software earns a score of 8.2/10 (based on 360+ reviews) from TrustRadius and 4.1/5 (based on 560+ reviews) on Software Advice.

Negative Reviews & Complaints

• Syncing errors
• Expensive
• Poor customer support

Positive Reviews & Testimonials

• Saves time
• Easy to use
• Accounting software integrations
• Paperless

Is BILL Secure?

BILL is PCI DSS compliant and uses encryption, intrusion detection, and firewalls. Physical security measures include 24/7/365 guards and video surveillance with controlled entrances that admit authorized personnel only. The company also uses redundant servers and stores multiple data backups in two secure facilities.

Here’s a breakdown of BILL’s security features:

• Transport Layer Security (TLS)
• Two-factor authentication
• Data encryption
• Physical security features
• Financial compliance protections

The Final Verdict: Is BILL Worth It?

Compared to other invoicing software solutions on the market, BILL falls a bit short. The lack of invoice customizations — as well as no time tracking, inventory management, and project management — means this software isn’t going to be a good fit for just any business.

Because of this, we do not recommend that you use BILL solely as an invoicing tool. If you need accounts payable software, we highly recommend BILL. The software is also ideal if you want a combined accounts payable and receivable solution that integrates directly with your accounting software.

BILL succeeds at automating the bill-paying process, providing users with an electronic audit trail, eliminating the clutter and worry that comes with mailing checks, and more. The bill approval feature is well-developed, and the integrations with accounting software are a huge plus. Customer support could stand improvement, but the pros outweigh the cons where managing payments is concerned.

While the software can be expensive for small businesses (especially for businesses with multiple users), odds are the time saved on managing and paying bills makes the cost come out in the wash. Take BILL’s 30-day free trial for a spin to see if this software is right for your business.