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Bill.com Review

    Chelsea Krause
  • 22 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Chelsea Krause

Chelsea Krause

Content Strategist - Accounting & Payroll
Chelsea Krause is a writer who has specialized in accounting for over five years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
View Chelsea Krause's professional experience on LinkedIn.



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Bill.com



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Bill.com for yourself.

The Merchant Maverick Seal of Approval 🏆

Bill.com



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Bill.com for yourself.

To learn more about how we score our reviews, see our Invoicing Software Rating Criteria.
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22 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    JKennedy

    Organization Name: Wine Accounting LLC

    Having used Bill.com for some time now, I am constantly strategizing how to unwind from this morass. The reporting features are terrible (zero customization and ridiculously limited), the whole roles and users thing is a huge pain especially if you have hands-off clients. But worst of all is their support. You cannot contact anyone for help except by chat or email. The chat is slow and never resolves anything, and email takes a minimum of 24 hours for every response, so trying to resolve something can easily take a week. The support website always returns thousands of results no matter what you search for. For as much as they charge and the clear corporate decision to make customer support the lowest priority, you expect at least more robust functions and a website that more than a vomit mess you have to sift through. I’d gladly push my clients to jump ship for another solution.

    1
    • Organization Name: Wine Accounting LLC

    This comment refers to an earlier version of this review and may be outdated.

    Lech Bajan

    Organization Name: RAQport.com

    I am very unhappy with support from Day one and I want to cancel account asap. Support and sales person never called me back. Navigation has a lot of problems. New window open all the time BAD SERVICE. Alex Lech BajanPrincipalRAQport Inc.

    1
    • Organization Name: RAQport.com

    This comment refers to an earlier version of this review and may be outdated.

    Karen Muller

    Organization Name: Karen Muller Law

    Horrible. Cannot fix a simple problem, caused by their awful software. No customer service. Takes a week to get a phone appointment. STAY AWAY. I will not work for anyone who makes me use them. Wasted close to two hours of time trying to delete a duplicate invoice, caused by THEM!

    1
    • Organization Name: Karen Muller Law

    This comment refers to an earlier version of this review and may be outdated.

    Phoebe

    Well, I liked them for years for my clients, but they’ve just gone downhill so badly I can’t take it or recommend them anymore. They keep taking away features to add others, and that’s just a crazy thing to do to customers who need the features that are taken away — basic features, too.Hate the new interface, even though I’m used to it. Tons of extra steps to get what I want now, nothing is streamlined. Have a 10 page bill? You used to be able to enter it using the first page and then click a box to include the remaining pages. No longer. Now you have to go back to the inbox and find the remaining 9 pages and attach them to the bill, which you have to search for. What the HECK. Found this out after an hour-long, extremely frustrating help-chat. SO frustrating.Avoid. You’ll regret it.

    2

      This comment refers to an earlier version of this review and may be outdated.

      Angela B

      Organization Name: SB

      I have been using this company for a few years now and they have reduced our credit limit due to Covid-19 without telling us!!! They are now holding payments to our vendors! I had a previously established credit limit which they are choosing to ignore. I urge you not to place your trust or business with this company!

      1
      • Organization Name: SB

      This comment refers to an earlier version of this review and may be outdated.

      Nan Zinn

      Organization Name: NZ Tax & Accounting

      I don’t understand why this company does not provide a call support number. They don’t deliver what they promise, too may error in processing invoices and payment data, Very high fees and the support staff is non-existent in my case. As accountant I will not recommend this company.

      1
      • Organization Name: NZ Tax & Accounting

      This comment refers to an earlier version of this review and may be outdated.

      Janiece Rice

      Organization Name: YAME Consulting LLC

      The WORST! Bill.com has done nothing but lie to me about their international payments. They lies about comparable exchange rates. They processed an international payment, showed it as “cleared” and then held it for several weeks forcing me to provide additional information on the payment. The vendor never received it and I have still not received the funds back over 2 weeks later. Be careful using their systems as they can hold your funds and really mess up your cash flow.

      1
      • Organization Name: YAME Consulting LLC

      This comment refers to an earlier version of this review and may be outdated.

      Chad Vignola

      Organization Name: Literacy Design Collaborative

      I tried to set up this app for outsourcing my AP as a non profit. I connected my bank account and then it asked to self authenticate asking my ss and address info which i’ve done 50 times before. it somehow said i failed and asked me to upload my drivers license. …. seriously? who would i hack soon but bill.com. so i said no, let me re authenticate. they wouldnt let me. i spoke to a human after a week (why did it take a week?) and she would do nothing. terrible customer service. dont use an app that doesnt recognize when it’s authentication process has an error. bad service

      1
      • Organization Name: Literacy Design Collaborative

      This comment refers to an earlier version of this review and may be outdated.

      E Hastings

      Organization Name: Innovative Policy Lab

      Impossible to reach customer service. In the middle of a billing cycle and can’t get support.

      Sept 9, 10:15 AM PDT Request support through chat (because no phone support).
      Sept 9, 3:49 PM PDT Five hours later, support asks me to clarify question.
      Sept 10, 6:28 AM PDT I clarify my question (I’m on the east coast and long since stepped away from my desk).
      No Response.
      6:33 AM PDT I ask, can somebody to call me on the phone, issue is time sensitive….
      No Response
      Sept 11, 8:12 AM PDT, I send a message, I’m still waiting, is anyone there…?
      Sept 11, 8:38 AM PDT, I send a message, is anybody there?
      Sept 11, 9:14 AM PDT, I receive the ridiculous email to schedule a call (text below). Next available slot. Monday September 16, 11:30. 1 Week to speak with someone.
      So to summarize, they ignore your text request for 3 days, and then give you the best option of a call 4 days later. Good luck if it’s an emergency. Who knows if the person on phone support will even be able to help. Guess I’ll write some paper checks for this billing cycle.

      “Hi Erin,
      I’m sorry that we haven’t been able to resolve this issue via email. I think the best option at this point is for you to schedule a phone appointment so that you can speak directly with a Support Advocate.
      It’s easy to make an appointment. Please click here and you’ll be taken to page where you can schedule a call for a time that’s convenient for you. A Support Advocate will call you at the requested time.
      Since a new Support Ticket will be created when you book the phone appointment, I will close this ticket to prevent any confusion. We look forward to assisting you!

      • Organization Name: Innovative Policy Lab

      This comment refers to an earlier version of this review and may be outdated.

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