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Bill.com Review

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Date Established
2006

Pros

  • Impressive feature set
  • Excellent mobile apps
  • Numerous accounting integrations
  • Suited for medium & large businesses
  • Ample reports

Cons

  • Expensive monthly cost
  • Outdated UI
  • Poor customer support
  • Limited invoicing features

Overview

Have you ever thought “There must be a faster way to pay bills”? Well, so have the folks behind Bill.com, an accounts payable software that helps business owners save time on paying bills by automating the accounts payable process and moving everything over to the cloud.

Bill.com was founded in 2006 by René Lacerte, and is the only software of its kind. So why are we including it in our invoicing software reviews? In addition to accounts payable, Bill.com also features an accounts receivable feature set with basic invoicing capabilities. It’s important to note that invoicing is as far as Bill.com’s accounting capabilities go. The software is not meant to replace accounting software but to supplement it. Bill.com integrates directly with accounting software so that all data between the two programs is synced.

While Bill.com does offer invoicing features, the accounts receivable side of the software is severely lacking, especially compared to other companies like Zoho Invoice and Invoicera. The accounts payable feature is the star here, and it is excellent. When it comes to automating bill payments, Bill.com can’t be beat.

Business owners looking to save time on paying bills (or who want to move their accounts payable processes to the cloud where there is an electronic audit trail of all transfers) need to know about Bill.com. Accountants, as well, might be interested to learn how their colleagues are changing their practices for the better with Bill.com. Continue reading to learn more about what Bill.com can do for your business.

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Pricing

Bill.com offers four pricing plans for business and one plan for accountants, and these are set up a bit differently than you might expect. The pricing plans for other invoicing and accounting software programs usually offer basic core features that are available with all plans. However, with Bill.com, it’s more like a choose your own adventure novel. For the two smallest pricing plans, you have to choose between either managing your accounts payable or your accounts receivable.

If you choose payables, your plan will include these features:

  • Pay bills
  • Recurring bills
  • Send bills for approval
  • Vendor management

If you choose receivables, your plan will include these features:

  • Send invoices
  • Recurring invoices
  • Accept online payments
  • Contact management
  • Manage items

Whichever plan you choose, Bill.com offers a 30-day free trial of their software. No credit card information is required and you can cancel the plan at any time. Bill.com’s four business pricing plans include:

Essentials

  • $29/month per user
  • Manage payables or receivables
  • Accept payments online
  • Connect to Bill.com’s Business Payments Network
  • Enable approval workflows
  • Strong user permissions
  • Unlimited document storage

Team

  • $39/month per user
  • Manage payables or receivables
  • Accept payments online
  • Connect to Bill.com’s Business Payments Network
  • Enable approval workflows
  • Custom user permissions
  • Unlimited document storage
  • Cashflow forecasting
  • Sync with QuickBooks Pro, QuickBooks Online, QuickBooks Premier, or Xero

Corporate

  • $59/month per user
  • Manage payables and receivables
  • Accept payments online
  • Connect to Bill.com’s Business Payments Network
  • Enable approval workflows
  • Custom user permissions
  • Unlimited document storage
  • Cashflow forecasting
  • Sync with QuickBooks Pro, QuickBooks Online, QuickBooks Premier, or Xero

Enterprise

  • Contact Bill.com for pricing
  • Accept payments online
  • Connect to Bill.com’s Business Payments Network
  • Enable approval workflows
  • Custom user permissions
  • Unlimited document storage
  • Cashflow forecasting
  • Sync with QuickBooks Pro, QuickBooks Online, QuickBooks Premier, Xero, NetSuite, QuickBooks Enterprise, or Salesforce.com
  • API

Bill.com’s accountant plan includes:

Bill.com For Accountants

  • Manage payables and receivables
  • Offer secure payment portal for clients
  • Product training
  • Accountant resources
  • One-on-one coaching

Extra Fees

  • ACH Payments: You can send or receive ACH payments with bill.com. ACH transfers cost $0.49/each.
  • Mail Checks And Invoices Service: You can let Bill.com mail your checks or invoices for you. This service costs $1.49/each check or invoice.
  • Automatic Data Entry: You can let bill.com do your payables data entry for you for $0.49/each entry.
  • Credit Card Processing: Bill.com partners with the merchant account Vantage PayTrace so that you can accept credit card payments online. There is a credit card processing fee of 2.75% + $0.15/per transaction.

Cloud-Based Or Locally-Installed

Cloud-based. No downloads or installation required.

Hardware & Software Requirements

As cloud-based software, Bill.com is compatible with nearly any device so long as you have an internet connection (up-to-date browsers are recommended). Bill.com also has mobile apps available for Androids (4.1+) and iPhones, iPads, and iPod Touches (iOS 9+).

Specific Size Of Business

Bill.com’s Accounts Payable features are perfect for any company looking to simplify the time it takes them to pay bills. This software is also great for companies looking to move their billing processes to the cloud (so that they don’t have to print checks, send checks, wait for checks to arrive, etc.). The program is ideal for mid to large-sized businesses which process a lot of bills—or need a strong approval process for bills—and use existing accounting software like Xero or QuickBooks.

The price might be a little steep for small businesses, especially small businesses which already pay for accounting software with invoicing and accounts payable features. However, for small businesses which find themselves needing to hire an additional employee to handle the accounts payable processes, it’d be much cheaper to buy a Bill.com subscription and handle the bill payments yourself.

Bill.com for accountants is also a great software for CPAs and other accounting professionals who want to simplify their own accounts payable process and their clients’ processes as well.

Ease Of Use

Bill.com offers a well-organized interface. However, the software takes quite a bit of getting used to.

  • Setup: Creating an account with Bill.com is simply. Begin by selecting a password and agreeing to Bill.com’s terms and conditions. After you’ve created your account, I’d recommend connecting your Bill.com software to your accounting software for starters. The two programs will sync together so you don’t have to waste time importing information. After that, I would spend some time exploring settings. You’ll want to upload your business logo, connect to your bank account, enable Paypal, enable Vantage, select a default invoice template, add users and user roles, and more. If you’re using the accounts payable feature, you’ll also want to find your vendors in the Bill.com Business Payment Network. If you don’t sync your Bill.com profile to an accounting software, the setup process is a bit trickier. You’ll have to import all of your information manually via .csv file.
  • Organization: Bill.com has a menu across the top of the screen that reads Home, Inbox, Payables, Receivables, Documents, Reports, and Network. Each category has a sub-menu/dashboard showing the key features found within that category. For example, when you scroll over or click on Home, you’ll see the features Dashboard, Cash Forecast, and Forecast Transactions.
  • Instructions & Guidance: Bill.com lacks good getting-started resources, which makes the setup process more confusing than it needs to be. The customer support team is also difficult to get in touch with sometimes. Your best bet is to search Bill.com’s Help Center or contact their support team by email. There is also a chat feature, which is usually helpful. When you first being using the software, there is a getting-started checklist on your Home dashboard as well.
  • Problems: While I found no deal-breakers with the software, I ran into a few issues with Bill.com.
    • UI Could Stand Improvement: While Bill.com is well-organized, the software could use a facelift. The color scheme is very plain and the navigation of features is often unintuitive. For example, accessing a single feature often requires multiple clicks that could be simplified.
    • Runs Slow: In multiple instances, the software was running so slow I thought it was frozen.
    • Poor Customer Support: Bill.com is one of a kind in the bill automation world. This means you can’t tackle the setup process as you would with any other accounting software (because Bill.com isn’t accounting software). The issue is, Bill.com does not provide enough resources explaining exactly what the company does and what users need to do to set up their software correctly. The customer support options it does have are outdated or incomplete. The representatives are all kind and informative, but I wish there was an easier way to reach them.
    • Too Many Emails: In one review, the user complained that Bill.com sends too many emails. At first, I thought she must have been exaggerating. She wasn’t. Bill.com sends a lot of emails that aren’t necessary. This makes me worry that users will miss the important emails (like a bill needing to be approved).
    • Accounts Receivable Feature Lacking: It is clear that Bill.com is an accounts payable software because the accounts receivable interface is severely lacking. Their invoice templates are not the most attractive and there are limited invoice template customizations. The client portal, while a nice touch, is also not very intuitive and could use a more updated design.

Features

Bill.com has a surprising amount of features available to businesses. Some of the features below are specific to Account Payable and Accounts Receivable. Be sure to revisit the pricing section to understand which features are included with which Bill.com plans.

  • Dashboard: Bill.com has a basic dashboard broken down into these sections: Getting Started, System Messages, To Do List, Upload Your Bills, Go to Vendor, Cash Forecast, Quick Links, and Bill.com Payment Network. The dashboard is a little boring in terms of colors, but it is well-organized and completely customizable.

Bill.com Review

  • Invoicing (AR Only): Bill.com offers three invoice templates. They aren’t breathtaking, but they get the job done. You can customize the information shown on invoices, but there aren’t any design customizations, which is disappointing. Bill.com does support recurring invoices and invoice reminders. You can also have Bill.com print and mail invoices for you. One of the best parts about the invoice feature is the dashboard which shows how many invoices have been sent, which are due, which are overdue, and more. Customers receive an email copy of their invoice including links to a personal client portal and a .pdf attachment of their invoice.
  • Client Portal: I love it when companies include a personal client portal for customers, so I was very happy to see this feature in Bill.com. Unlike with most competing client portals, Bill.com customers have to create their own Bill.com account with login credentials; this is a bit annoying, but it’s free and ensures payment security. Once the portal is set up, clients can view their invoices and make payments directly online.

Bill.com Review

  • Contact Management (AR Only): You can store important contact information in Bill.com, including a contact name, company name, billing address, shipping address, primary contact for the company, account number, fax, additional descriptions, default payment terms, and notes. Your customer can also choose to share their banking information with you for automatic payments. Bill.com shows a client’s full history and information when you click on their name.
  • Vendor Management (AP Only): Manage vendors in Bill.com. You can search for vendors who have existing Bill.com accounts using the Business Payments Network, or you can invite the vendor to create an account personally. Once your vendor has set up an account with Bill.com you can begin making payments to them electronically. You can store important vendor information in Bill.com, including a contact name, company name, billing address, shipping address, primary contact for the company, account number, fax, additional descriptions, default payment terms, and notes. Your customer can also choose to share their banking information with you for automatic payments. Bill.com shows your full history with a vendor including any outstanding or upcoming bills, a recent payment history, any vendor credits, and any documents attached to that vendor.
  • Accounts Payable (AP Only): This is where Bill.com shines. Bill.com makes it easy to manages your accounts payable. To add bills to the software, you can upload them manually, drag and drop them into the software, pay Bill.com to transfer the data for you, or have your vendors email or fax them directly into your inbox. From this point, you can pay bills electronically or set up a bill approval system. You can make employees send bills to a supervisor for approval. Supervisors will simply get an email when a bill is awaiting their approval. You can also set approvals up so that bills over a certain amount of money will be sent directly to a supervisor or company head.

Bill.com Review

  • Items List (AR Only): You can import items or add them manually by entering the item’s name, type, description, price/rate, account, and whether or not it’s taxable. You can also create sub-items. There is no inventory tracking.
  • Reports: Bill.com offers 20 – 30 reports depending on your plan. If you have an accounts payable plan only, you’ll receive 20 reports (including the export reports and AP-specific reports). If you have an accounts receivable plan, you’ll receive 20 reports (including the export reports and AR-specific reports). If you have both AR and AP, you’ll receive the full 30 reports.
  • Cashflow Forecasting (Team, Corporate, & Enterprise): Bill.com uses your past bill records and sales patterns to predict your cashflow in 7 days, 30 days, or 90 days.

Bill.com Review

  • Class Tracking: You can create custom tracking categories including classes, locations, and departments.
  • Email Templates: You can create customizable invoice templates.
  • Document Storage – Bill.com offers unlimited storage for documents that can be organized into folders.
  • Sales Tax: Bill.com pulls any preset sales tax rates from your accounting software into your Bill.com profile to be used on invoices.
  • Importing/Exporting: Bill.com has extensive import and export capabilities. You can import vendors, customers, accounts, departments, items, locations, classes, jobs, bills, vendor credits, invoices, and credit memos all via .csv. You can export vendors, customers, accounts, departments, items, location, classes, jobs, bills, vendor credits, payments, invoices, credit memos, payments received, and fun transfers all via .csv.
  • API (Enterprise): API is available for enterprise users.

Customer Service & Support

Bill.com offers many support options, but finding the answers you are looking for is still a bit of a challenge. There are email and chat support buttons hiding in the Help Center. When using the chat feature, I found representatives to be polite and prompt, but their answers either didn’t make sense or weren’t thorough enough (they would talk as if you knew everything about the software already). There is an extensive Help Center, but the articles are not always thorough. Similarly, there is a YouTube channel with how-to videos, but they are all outdated.

Reaching Bill.com on the phone is also a bit of a journey. You have to fill out a contact form and wait for a representative to reach out to you about scheduling a call. When I was able to actually talk to a representative, they were very friendly, relatable, and helpful.

Bill.com offers the following support options:

  • Email: Bill.com does have a support email address, but it’s a little hard to find. Once you have a Bill.com account, go to Support on the bottom of the screen. You’ll be taken to a Zendesk-powered help center where there is an email icon in the top right-hand corner of the screen. I found that emails were generally responded to in a day or less.
  • Chat: The chat feature can be found in the same way, just click on the chat symbol next to the email icon in the Help Center.
  • Contact Form: Fill out a contact form with your name, phone number, and email and a Bill.com representative will supposedly get in contact with you. In my experience, though, I never received a call back and when I was able to set up an appointment via email, the representative I was scheduled to meet with stood me up.
  • Help Center: There is a developed Help Center with a lot of how-to articles, getting started resources, and announcements.
  • Bill.com Resources: The Bill.com resources page is a collection of webinars, case studies, white papers, and other Bill.com resources. I found the white papers particularly interesting (but would stick to the help center for actual questions about the software).
  • FAQs: There is a FAQ section which answers common questions and concerns about Bill.com, but it’s a little hard to read.
  • YouTube Videos: The YouTube channel features a lot of customer testimonials and a few how-to videos. These how-to videos are, sadly, very outdated, so I’d stick with the help center.
  • Bill.com Blog: Bill.com has a blog that is updated frequently with everything you need to know about payments, going paperless, new integrations, and more.
  • Bill.com Newsroom: The Bill.com newsroom shares pertinent news in the small business world, as well as Bill.com updates.
  • File State Complaint: Hopefully you’ll never need to use this, but Bill.com says, “After first contacting bill.com, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to your state.” You can use this state contact form to do so.
  • Social Media: Bill.com is active on social media platforms, including Facebook, Twitter, Google +, and LinkedIn. The company shares helpful posts and responds to customers the fastest on Twitter and Facebook.

Negative Reviews & Complaints

While Bill.com has a lot of positive reviews, there are a good handful of negative reviews as well. While most of their ratings are in the 4/5 star range, Bill.com receives 2.5/5 stars on Google Play Store for their Android app and there are 20 1-star reviews on their Facebook page. Some of the most common issues with the software include:

  • Syncing Errors: One of the key features about Bill.com is that it integrates with accounting software to automatically sync user data between the two programs. However, multiple users have reported issues with software syncing information correctly.
  • Could Be Simplified: Some users complain that the software is confusing to learn and set up. Others also note that using the software’s features requires too many clicks, which could be streamlined for a better user experience.
  • Android App Isn’t Up To Par: While the iOS app is great, the Android app could use some work. Many users complain that the app is incomplete; it isn’t a full-featured solution and it often crashes.
  • Expensive: A few users find Bill.com to be overpriced and expensive.
  • Poor Customer Service: Quite a few users report poor customer service and limited customer resources. In Bill.com’s defense, there are an equal number of reviews that praise Bill.com for good customer service.

Positive Reviews & Testimonials

Bill.com is well-received by most of its customers. The software has a strong internet presence and lots of customer reviews to look at. Bill.com earns 4.6/5 stars on GetApp, 4.3/5 stars on G2Crowd, and 4/5 stars on iTunes. While there are a lot of reasons users love the software, here are a few of the most common selling points:

  • Saves Time: Arguably the best aspect of Bill.com, according to users, is the time it saves them on AR processes.
  • Easy To Use: Users like that the software is simple and intuitive. Many accountants, in particular, feel more comfortable with asking their clients and customers to use Bill.com because they know it’s easy to use.
  • Integrates With Accounting Software: This is convenient, despite the syncing errors that sometimes occur (as mentioned earlier)
  • Paperless: Many users comment that they appreciate how eco-friendly Bill.com is as it lets them run a paperless business. They also don’t miss the cluttered desks, constant mailbox runs, and hours spent printing, labeling, and sending checks.
  • Good Mobile App: Although the Android app has its issues, the iOS is loved by most users. They praise the app for being easy to use and completely mobile.

Here’s what a few customers have to say about their experience with Bill.com:

“The time that I used to spend processing bills for our clients, entering the bills into the system, cutting the checks, mailing them out, is now spent providing better services to the clients.” – Heather Ritcher, Wegner CPAs

“I like that the platform is in the cloud and accessible from any computer or mobile device. It makes it easier to pay bills in a quick and efficient manner. Gone are the days of having to be in the office to review invoices and sign printed checks. I can review each invoice in a slideshow, approve or deny and even add comments. It is very user friendly and the access anywhere is the biggest perk.” – Jennifer Stritch

“Bill.com is a great app that allows you to easily track your accounts payable and accounts receivable. It is the best way to make sure that you never fall behind on your bills and always know who has paid you and who owes you money.” – Alex Cruzet

Integrations & Add-Ons

Bill.com offers 11 integrations total. Most of these integrations connect your Bill.com profile to your accounting software. However, there are a few extra business tools thrown in as well.

  • QuickBooks: Depending on your plan, you can connect your Bill.com account to QuickBooks Pro, QuickBooks Online, QuickBooks Premier, or QuickBooks Enterprise. Once connected, data will sync between the two programs automatically.
  • Xero: Depending on your plan, you can connect your Bill.com account to Xero. Once connected, data will sync between the two programs automatically.
  • Intacct: Depending on your plan, you can connect your Bill.com account to Intaact. Once connected, data will sync between the two programs automatically.
  • NetSuite: Depending on your plan, you can connect your Bill.com account to NetSuite. Once connected, data will sync between the two programs automatically.
  • Salesforce: A customer relationship management software that also offers marketing tools.
  • Tallie: A real-time expense management solution complete with expense reports.
  • Hubdoc: A document storage and management solution.
  • Tax1099.com: Create and file your 1099 tax forms online.
  • Earth Class Mail: A mail automation service that also makes digital copies of mail to be accessed in the cloud.
  • Paypal: Accept online payments and enable electronic payment of invoices. Read our PayPal review for more information.
  • Vantage PayTrace: Accept credit card payments online.

Interested in accepting online payments from your customers? Read our comprehensive merchant account reviews to learn the pros and cons of popular providers and see which payment processing option is best for your business.

Security

Bill.com uses 256-bit SSL encryption, intrusion detection, and firewalls. Physical security measures include 24/7/365 guards and video surveillance with controlled entrances that admit authorized personnel only. The company also uses redundant servers and stores multiple data back-ups in two secure facilities. For more information, read about Bill.com’s security measures.

Final Verdict

As just an invoicing solution, Bill.com misses the mark. Compared to other invoicing software programs, Bill.com offers poor invoice designs and limited customizations and lacks estimates, time tracking project management completely. Because of this, we do not recommend that you use Bill.com as an invoicing tool. That said, if you need accounts payable software, we highly recommend Bill.com.

Bill.com succeeds at automating the bill paying process, providing users an electronic audit trail, eliminating the clutter and worry that comes with mailing checks, and more The bill approval feature is well developed and the integrations with accounting software are a huge plus. Customer support could stand improvement and the UI and navigation could use a facelift, but the pros definitely outweigh the cons in this case.

Take Bill.com’s 30-day free trial out for a spin to see if this software could benefit your business.

Chelsea Krause

Chelsea Krause

Head Accounting and Invoicing Writer
Chelsea Krause is a writer who has specialized in accounting for two years. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
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8 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Frank Slovenec

    Organization Name: SalesCEO

    This is the worst software product I have used in 20+ years. I dread having to use it each month to do invoicing. First it took a month to clear my back (BofA) during this process I had multiple wrong directions from customer support. Now I am trying to send an invoice to 2 email addresses…nothing the help or anything else says makes any sense nor does it work.

    2
    • Organization Name: SalesCEO
    Debbi Henderson

    Organization Name: Solutions of South Florida

    I was only researching the software for a client through Quickbooks Online. My client and I decided it was too expensive and there are other payment services that are more effective so we decided to not download the product. Today, however, someone from Bill.com called my client directly at his place of business and tried to pressure him into purchasing. He misrepresented himself by saying that he ‘works with me’ and that was why he was calling! It totally jeopardized my relationship with my client! I’m horrified by these practices.

    1
    • Organization Name: Solutions of South Florida
    Brook Tafel

    Organization Name: Outdoor Lighting Perpectives

    I have two companies that I setup on bill.com. I found out after using that this was not the service that helped me run my business. I have been trying to disconnect this service and have had a very difficult time with their customer service. All correspondence has to be done thru their portal and they do not support phone call support. I continue to try to deactivate both companies with the step by step instructions only to have a screen display that replies back and “We’re unable to cancel service at this time”. Customer service has been difficult and unsuccessful!

    1
    • Organization Name: Outdoor Lighting Perpectives
    Roseanne A Maish

    Organization Name: PG

    This is a terrible product. First off, the cost is astronomical. I can easily print checks and mail them for the monthly cost of this program. Secondly, I didn’t send them a copy of my DL and now they are holding my scheduled payments. Since Sept 13. It is now Oct 2 and I’m trying to figure out why my vendors aren’t being paid. This is not Acceptable. If I knew where to go to file a formal complaint against this company, I would do so right away. I’m going to talk with my owner and see if we can get rid of this product.

    1
    • Organization Name: PG
    Ron Lohnes

    Organization Name: Rebecca Louise, Inc

    We’ve never been annoyed so much as we have by this company.Received an invoice and followed the instructions to pay it. That was a month ago, yet we get daily emails saying that it isn’t paid!Contacted the company that the bill was from and they confirmed that it was paid and even they got in touch with Bill.com and told them it was paid, yet we continue to get reminders we still have a balance.Would NEVER recommend them to anyone…horrible!

    1
    • Organization Name: Rebecca Louise, Inc
    Town and Country Builders

    I have received emails for over a year every Monday through Friday. My bill was paid a year ago but not through them. In order to stop the harassment I need to create an account and give them my personal information. Before I can delete the email, I must give them my banking information.What a disgrace !!I tried to call but am not allowed to talk to anybody. Only emails.The WORST website I have ever seen and that is saying a lot.

    1
      Ron

      Organization Name: Rebecca Louise, Inc

      We’ve had the same issues, except ours has only been a month.
      Now they’re telling me that I need to pay my bill when invoiced, which I did and the people we paid it to have confirmed that there is a zero balance.
      Terrible service!

      • Organization Name: Rebecca Louise, Inc
      TJ

      Organization Name: TLJ

      Absolutely the worst customer service I have experienced within any industry. There is no phone number or support of any kind. In dealing with a very important urgent issue, they offer chat support and demand personally identifiable information be sent to them over unsecured channels. No regulation over securing information. When trying to deactivate the account, they refuse to remove your information to include banking info. They just make it “inactive.” All your information is still in their system. So good luck if you use them.

      1
      • Organization Name: TLJ

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