The 7 Best ERC Companies For Getting Your ERC Funds
Read More Mar 8, 2023 Filed under: Accounting, Bookkeeping, Invoicing, Small Business
Bill.com Review
Bill.com is an accounts payable and receivable solution for mid-to-large-sized businesses, but it's not a good fit for every business.
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Expert Analyst & Reviewer
UPDATED
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Bill.com
| Total Rating | 3.5 |
|---|---|
| Pricing | Fair |
| Features | Good |
| Customer Service | Poor |
| Integrations | Fair |
| Reviews | Good |
Number Of Invoices Available
UnlimitedPricing
Free-$79+/user per monthBusiness Size
Small-mid-sized businesses with up to six usersBill.com At A Glance
- Bill.com is an accounts payable solution that helps business owners save time paying bills by automating the accounts payable process and moving everything over to the cloud.
- The program is ideal for mid-to-large-sized businesses that process a lot of bills — or need a strong approval process for bills — and use existing accounting software such as Xero or QuickBooks.
- Bill.com also features an accounts receivable feature set with basic invoicing capabilities.
Pros
- Impressive feature set
- Excellent mobile apps
- Numerous accounting integrations
- Suited for small and medium-sized businesses
- Ample reports
Cons
- Expensive monthly cost
- Poor customer support
- Limited invoicing features
Table of Contents
What Is Bill.com?
Bill.com is an accounts payable and receivable solution for mid-to-large-sized businesses. While the software combines accounts payable and accounts receivable solutions, Bill.com offers limited accounts receivable tools and very basic invoicing features. Bill.com is meant to supplement accounting software rather than replace it.
Bill.com Pricing
| Bill.com Plans | Price | When To Use |
|---|---|---|
| Essentials | $45/user per month | If you need basic accounts receivable or payable features |
| Team | $55/user per month | If you need basic accounts receivable or payable features and accounting software integrations |
| Corporate | $79/user per month | If you need a combined accounts receivable and payable solution |
| Enterprise | Quote-based | If you need a combined accounts receivable and payable solution with API access |
| Subscription-free Accounts Receivable | Free | If you need to receive payments from Bill.com users |
Bill.com’s pricing ranges from $45-$79+/user per month. Bill.com offers four pricing plan tiers for businesses and one plan for accountants. However, as the two lowest plan tiers require users to choose between either managing accounts payable or accounts receivable, Bill.com technically has six pricing plans for businesses.
If you choose payables, your plan will include these features:
- Consolidated vendor details
- Unlimited cloud storage
- 6 user roles
- ACH, check, and wire transfers
- Auto-populated invoices
- Standard approval policies
- Centralized inbox
If you choose receivables, your plan will include these features:
- Auto-charge and auto-pay
- Payment status tracking
- ACH and credit card payments
- Recurring invoices
- Customizable invoice templates
- Automated email payment reminders
The two higher tier plans include both the payables and receivables feature sets. Whichever plan you choose, Bill.com offers a free trial of their software. No credit card information is required, and you can cancel the plan at any time.
Bill.com’s business pricing plans include:
Bill.com Essentials
Bill.com’s Essentials Plan costs $45/month per user and includes:
- Manage payables or receivables
- Import/export to accounting software
- Standard approval policies
Bill.com Team
Bill.com’s Team Receivables Plan costs $55/month per user and includes everything in the Essentials Plan, plus:
- QuickBooks Online/Pro/Premier and Xero integrations
- Custom user roles (Payables)
Bill.com Corporate
Bill.com’s Corporate Plan costs $79/month per user and includes everything in Team Plans, plus:
- Payables and receivables management
- Discounted approval or reviewer-only users
- Custom approval policies
Bill.com Enterprise
Contact Bill.com for Enterprise pricing. Bill.com’s Enterprise plan includes everything in the Corporate Plan, plus:
- Multi-entity and multi-location accounting files
- Sync with NetSuite, QuickBooks Enterprise, Sage, Microsoft Dynamics, and more
- Dual control
- API access
- Single sign-on
Bill.com Subscription-Free Accounts Receivables
Bill.com also allows companies and individuals to receive ePayments through the company’s network without the need for a subscription. This service is free of charge but extremely limited from an accounts receivable perspective.
Extra Bill.com Costs & Fees
| Bill.com Extra Costs | Price |
|---|---|
| ePayment/ACH processing fee | $0.49/send & receive |
| Checks mailed by Bill.com | $1.69/check payment |
| Invoices mailed by Bill.com | $1.49/invoice |
| Pay by debit or credit card | 2.9% transaction fee/payment (applied to payer) |
| Get paid via credit card | Merchant Fees: Level 3 processing rates available |
| International wire transfer (local currency) | Exchange rates apply |
| International wire transfer (USD) | $14.99 |
| Pay Faster by ACH | $9.99 for same or next day payment |
| Three-day check payments | $11.99 |
| Two-day check payments | $17.99 |
| Overnight check payments | 22.99 |
Bill.com’s extra costs and fees are typically small and accrued on a per-payment or transaction basis. For example, receiving and sending payments via ACH costs $0.49/transaction. These fees can add up quickly if your business receives or sends out a high volume of payments this way.
If your business does send out a high volume of transactions, it might be best to find a software solution that doesn’t tack on a per-anything fee but instead rolls features into their monthly subscription price.
Is Bill.com Easy To Use?
Bill.com is easy to learn and use. Learning everything the software is capable of can still be a bit confusing at times, but there is a to-do list and a walkthrough to help you get started.
As cloud-based software, Bill.com is compatible with nearly any device so long as you have an internet connection. Up-to-date browsers are recommended. Mobile apps are available for Apple and Android devices.
Bill.com Features
| Bill.com Features | Availability |
|---|---|
| Customizable Invoices | |
| Estimates | |
| Client Portal | |
| Contact Management | |
| Expense Tracking | |
| Multilingual Invoicing | |
| Invoice Scheduling | |
| Automatic Invoice Reminders | |
| Inventory | (very basic) |
| Time Tracking | |
| Project Management | |
| Sales Tax Support | |
| Payment Gateway Integrations | |
| Number Of Reports | 33 |
While the software’s invoicing features aren’t as developed as many of the programs we review, Bill.com still offers a good number of features, and the payment features are more than worth looking into.
Feature availability depends on whether you choose an accounts payable plan or an accounts receivable plan. Be sure to revisit the pricing section to understand which features are included with each Bill.com plan.
Invoices
Bill.com offers basic invoicing features, including customization, email reminders, and scheduling invoices. However, the program lacks estimates, time-tracking, and project management features, which can add extra steps to the invoicing process.
- Customizable invoice template
- Invoice dashboard
- Attachments for invoices
- Schedule invoices
- Add logo to invoices
- Set payment terms
- Email invoices
- Mailed invoices
- Recurring invoices
- Vendor discounts
- Item list
- Import item list via CSV files
- Autofill invoice item
Contact Management
Bill.com’s accounts receivable and accounts payable plans offer both contact and vendor management features. The software’s feature set makes it easy to track and manage those paying your business and those your business is paying. Here’s a look at Bill.com’s contact and vendor management features:
- Manage customer information
- Set up automatic payments for clients
- View client history
- Add tax rates
- Vendor discounts
- Vendors management
- Bill.com’s Business Payment Network
- Invite vendors to Bill.com
- Vendor dashboard
- View vendor history
- View outstanding or upcoming bills
- Add international vendors
- Default emails
Expense Tracking
Bill.com doesn’t offer robust expense tracking features within its software, but there are a few expense tracking of note. Here’s a look at Bill.com’s expense tracking features:
- Reimbursements
- Credit memos
- Chart of accounts
- Accounts payable
- Live bank feeds
- Set accounting classifications
Reporting & Tax Support
Bill.com doesn’t offer much by way of tax support beyond allowing users to manage sales tax. On the reporting end, Bill.com has a ton of reports that make it easy for users to track transactions. Bill.com’s reporting and tax support features include:
- 13 accounts payable reports
- 11 accounts receivable reports
- Nine export reports
- Set sales tax rates
- Document storage
- Tax1099 integration (paid plans only)
Bill.com Customer Service
| Bill.com Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Finding the answers you are looking for with Bill.com is still a bit of a challenge. There is no phone support, so the main support option is a support form submitted via live chat, which is staffed from 5 AM-6 PM PT, Monday through Friday.
Bill.com Integrations
Bill.com offers 10 integrations in total. Most of these integrations connect your Bill.com profile to your accounting software, including QuickBooks Online, QuickBooks Desktop Pro, Xero, Sage Intacct, and NetSuite ERP & SRP. However, not every integration is available on every plan. API is available for developers (Enterprise Plan only).
Bill.com Reviews
Bill.com seems well-received by the majority of its customers. The software has a strong internet presence and a lot of customer reviews. Bill.com earns 4.1/5 stars on Capterra and 7.3/10 stars on TrustRadius and seems well-received by the majority of its customers. The platform’s positive to negative reviews ratio has improved considerably over the years.
Negative Bill.com Reviews & Complaints
- Syncing errors
- Expensive
- Poor customer support
Positive Bill.com Reviews
- Saves time
- Easy to use
- Accounting software integrations
- Paperless
Is Bill.com Secure?
Bill.com is PCI DSS compliant and uses encryption, intrusion detection, and firewalls. Physical security measures include 24/7/365 guards and video surveillance with controlled entrances that admit authorized personnel only. The company also uses redundant servers and stores multiple data backups in two secure facilities. Here’s the low down on Bill.com’s security features:
- Transport Layer Security (TLS)
- Two-factor authentication
- Data encryption
- Physical security features
- Financial compliance protections
The Final Verdict: Is Bill.com Worth It?
| Bill.com Review Summary | |
|---|---|
| Pricing | Free-$79+/month |
| Choose If You Need |
|
Compared to other invoicing software solutions on the market, Bill.com falls a bit short. The lack of invoice customizations — as well as no estimates, time tracking, items lists, and project management — means this software isn’t going to be a good fit for just any business. Because of this, we do not recommend that you use Bill.com solely as an invoicing tool. If you need accounts payable software, we highly recommend Bill.com. The software is also ideal if you want a combined accounts payable and receivable solution that integrates directly with your accounting software.
Bill.com succeeds at automating the bill-paying process, providing users with an electronic audit trail, eliminating the clutter and worry that comes with mailing checks, and more. The bill approval feature is well developed, and the integrations with accounting software are a huge plus. The recent redesign makes the software much easier to use and brings Bill.com’s UI into the modern era. Customer support could stand improvement, but the pros definitely outweigh the cons where managing payments are concerned.
While the software can be expensive for small businesses (especially for businesses needing multiple users), odds are the time saved on managing and paying bills makes the cost come out in the wash. Take Bill.com’s 30-day free trial out for a spin to see if this software could benefit your business.
Bill.com FAQs
Davina Ward
Expert Analyst & Reviewer
A New York native, Davina earned her BA in English from SUNY Geneseo in 2018. After graduating, she began her career as a freelance writing generalist before finding a niche writing about SaaS. Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
View Davina Ward's professional experience on LinkedIn.
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The Merchant Maverick Seal of Approval 🏆
Bill.com |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Bill.com for yourself.
The Merchant Maverick Seal of Approval 🏆
Bill.com |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Bill.com for yourself.
Organization Name: Wine Accounting LLC
Having used Bill.com for some time now, I am constantly strategizing how to unwind from this morass. The reporting features are terrible (zero customization and ridiculously limited), the whole roles and users thing is a huge pain especially if you have hands-off clients. But worst of all is their support. You cannot contact anyone for help except by chat or email. The chat is slow and never resolves anything, and email takes a minimum of 24 hours for every response, so trying to resolve something can easily take a week. The support website always returns thousands of results no matter what you search for. For as much as they charge and the clear corporate decision to make customer support the lowest priority, you expect at least more robust functions and a website that more than a vomit mess you have to sift through. I’d gladly push my clients to jump ship for another solution.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: RAQport.com
I am very unhappy with support from Day one and I want to cancel account asap. Support and sales person never called me back. Navigation has a lot of problems. New window open all the time BAD SERVICE. Alex Lech BajanPrincipalRAQport Inc.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Karen Muller Law
Horrible. Cannot fix a simple problem, caused by their awful software. No customer service. Takes a week to get a phone appointment. STAY AWAY. I will not work for anyone who makes me use them. Wasted close to two hours of time trying to delete a duplicate invoice, caused by THEM!
This comment refers to an earlier version of this review and may be outdated.
Well, I liked them for years for my clients, but they’ve just gone downhill so badly I can’t take it or recommend them anymore. They keep taking away features to add others, and that’s just a crazy thing to do to customers who need the features that are taken away — basic features, too.Hate the new interface, even though I’m used to it. Tons of extra steps to get what I want now, nothing is streamlined. Have a 10 page bill? You used to be able to enter it using the first page and then click a box to include the remaining pages. No longer. Now you have to go back to the inbox and find the remaining 9 pages and attach them to the bill, which you have to search for. What the HECK. Found this out after an hour-long, extremely frustrating help-chat. SO frustrating.Avoid. You’ll regret it.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: SB
I have been using this company for a few years now and they have reduced our credit limit due to Covid-19 without telling us!!! They are now holding payments to our vendors! I had a previously established credit limit which they are choosing to ignore. I urge you not to place your trust or business with this company!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: NZ Tax & Accounting
I don’t understand why this company does not provide a call support number. They don’t deliver what they promise, too may error in processing invoices and payment data, Very high fees and the support staff is non-existent in my case. As accountant I will not recommend this company.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: YAME Consulting LLC
The WORST! Bill.com has done nothing but lie to me about their international payments. They lies about comparable exchange rates. They processed an international payment, showed it as “cleared” and then held it for several weeks forcing me to provide additional information on the payment. The vendor never received it and I have still not received the funds back over 2 weeks later. Be careful using their systems as they can hold your funds and really mess up your cash flow.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Literacy Design Collaborative
I tried to set up this app for outsourcing my AP as a non profit. I connected my bank account and then it asked to self authenticate asking my ss and address info which i’ve done 50 times before. it somehow said i failed and asked me to upload my drivers license. …. seriously? who would i hack soon but bill.com. so i said no, let me re authenticate. they wouldnt let me. i spoke to a human after a week (why did it take a week?) and she would do nothing. terrible customer service. dont use an app that doesnt recognize when it’s authentication process has an error. bad service
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Innovative Policy Lab
Impossible to reach customer service. In the middle of a billing cycle and can’t get support.
Sept 9, 10:15 AM PDT Request support through chat (because no phone support).
Sept 9, 3:49 PM PDT Five hours later, support asks me to clarify question.
Sept 10, 6:28 AM PDT I clarify my question (I’m on the east coast and long since stepped away from my desk).
No Response.
6:33 AM PDT I ask, can somebody to call me on the phone, issue is time sensitive….
No Response
Sept 11, 8:12 AM PDT, I send a message, I’m still waiting, is anyone there…?
Sept 11, 8:38 AM PDT, I send a message, is anybody there?
Sept 11, 9:14 AM PDT, I receive the ridiculous email to schedule a call (text below). Next available slot. Monday September 16, 11:30. 1 Week to speak with someone.
So to summarize, they ignore your text request for 3 days, and then give you the best option of a call 4 days later. Good luck if it’s an emergency. Who knows if the person on phone support will even be able to help. Guess I’ll write some paper checks for this billing cycle.
“Hi Erin,
I’m sorry that we haven’t been able to resolve this issue via email. I think the best option at this point is for you to schedule a phone appointment so that you can speak directly with a Support Advocate.
It’s easy to make an appointment. Please click here and you’ll be taken to page where you can schedule a call for a time that’s convenient for you. A Support Advocate will call you at the requested time.
Since a new Support Ticket will be created when you book the phone appointment, I will close this ticket to prevent any confusion. We look forward to assisting you!
This comment refers to an earlier version of this review and may be outdated.