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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Help Desk Software Reviews

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    Overview: A small business generally attracts the concerted attention of a corporate giant in one of two ways: when it is seen as a threat, or when it distinguishes itself with something that the bigger fish wants. Either way, when the little guy is bought out, it is a huge compliment. Salesforce found such an […]

  • Help Scout

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    Overview: As some of you may know, one of the first things that I do when researching a company is to head to their About Us page. Knowing the corporate culture and values of a company will invariably tell me more about their products than a list of features can do. The first things they […]

  • HelpSpot

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    Overview: As with most of my reviews, I make it a point to visit a company’s About Us page before anything else. This invariably clues me in to the things they excel at which I can look forward to, as well as the areas which they are not terribly focused on. One of the first […]

  • TeamSupport

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    Overview: The TeamSupport story follows a familiar arc: people working in the Customer Support industry keep coming up against the same headaches, same obstacles that plague the landscape. They get together, and develop the solution they wish they’d had all along. This backstory is an increasingly common template in the technology industry, mainly because it […]

  • UseResponse

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    Overview: Using UseResponse is like purchasing your first home. The realization that you can repaint, knock down walls, and add on a few extra rooms is an incredible sense of freedom. You worked hard to have something that was truly your own, and now, you are the king (or queen) of your castle. Shortly after […]

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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.

Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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