Invoiceable Review

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  • Updated on:
Date Established
July 2012
Location
London, UK

Overview:

Note: Invoiceable has just announced that its current product will be discontinued as of 5/11/16, replaced with its new product, Invoicely. Features and pricing of the new program differ from the information below.

First known as Invoice Bubble, Invoiceable is a free invoicing solution devised by Stu Green and Hamlesh Motah. Unlike many other free invoicing programs, this software isn’t a scaled back version of a paid service; Invoiceable doesn’t even offer a paid subscription. You can pay a couple one-time charges for specific features, but the software is free for everyone to use with no limits. You can have as many clients and send as many invoices as you like.

The idea was to provide a free, simple and easy-to-use tool for just billing your clients, that’s it. – Stu Green

With 56,000 users, Invoiceable has become a reasonably good solution for free invoicing. It’s got all the basic features you’d expect, plus some additions to make invoicing a little more convenient: a product list saves you some data entry, recurring invoices will aid with subscriptions or repeated sales, and the interface is easy to use and for the most part well laid out. Recent developments include the addition of more currency options, and support for more tax codes.

For very small businesses and freelancers who have relatively low invoice volume – especially if your current solution is typing up invoices in MS Word – Invoiceable is an option well worth considering. It’s far and away the best free option I’ve seen that both allows for unlimited clients and will work in the US. For readers based in other countries, Debitoor is also a good option; which piece of software is your best choice will really depend on the specific needs of your business. For the details, read on.

Pricing:

Invoiceable is completely free. It has three premium features, each available for a one-time payment:

    • Remove Invoiceable Branding: £49 – Ordinarily, a small “Powered by Invoiceable” link appears at the bottom of each invoice you send. This payment permanently removes it from all future invoices.
    • Personalized Domain: £49 – When a customer receives an e-mail with an invoice, it will appear to originate from your web address rather than Invoiceable’s.
    • Prepare and Send Estimates to your Clients: £49 – Send your clients quotes which you can turn into invoices upon approval.

Web-Hosted or Locally Installed:

Web-hosted. No downloads or installation required.

Hardware and Software Requirements:

Since Invoiceable is cloud-based software, it is compatible with any OS (Mac, Windows, or Linux) so long as you have internet access. All major browsers are supported. Invoiceable also has a mobile-optimized site, so you can use it through the browser on your phone or tablet. However, there are no apps for mobile devices.

Specific Size of Business:

Invoiceable is geared toward independent contractors and very small businesses. You can only have one user per account.

Ease of Use:

Invoiceable is incredibly simple. For the most part, it’s quite easy to use, although the backdated help becomes problematic if you do run into any difficulties.

    • Setup – Setup is nearly non-existent. Enter your name and e-mail address, and you’re in; you’ll see a brief welcome message and a button to create an invoice. Go to Account > My Company to adjust your basic invoicing settings, and you’re ready to go.
    • Organization – A navigation bar across the top of the screen provides links to Dashboard, Invoices, Items, Clients, and Reports; in the upper right hand corner of the screen you’ll see a button to access “add-ons” (the three paid options for the software), and a search bar for quickly looking up invoices by number. There is also an account button which gives you access to Settings, Company, Preferences, Templates, Add-ons, Help/Support, and Logout.
    • Instructions and Guidance – You probably won’t need much in the way of instructions to navigate the software; most of it is very self-explanatory, and you should be able to figure most things out by just poking around a bit. There’s a very small help database, but some of the articles are backdated and therefore inaccurate.
    • Problems – On the whole, I found Invoiceable pleasant to use. I did run into a few issues, however:
      • Dropdown Boxes for Items – Invoiceable states in their blog that when entering items on invoices, you need to type three or more letters of the item name, then select the item from a dropdown box. I found that you can type in just the first letter of your item but must wait an average of about two seconds for the dropdown box to appear. Unfortunately, you can’t just type the item name-which ends up being somewhat inefficient when your item name is only four or five characters.
      • Blippy Navigation – There are a few places where strange things happen with the navigation, and it requires more work than it really needs to. For instance, when creating an invoice, some of the options (client, invoice number, etc.) appear on a different page than the items. If you click “Edit Invoice” from the second page, you can get all the functions available together, but why not display them that way in the first place? Worse, if you’re on the main page and want to edit the items on an invoice, you can’t do so by hitting “Edit.” You have to hit “Preview,” then select “Edit Invoice” from the preview page. I ran around the whole cycle a couple times with increasing frustration before figuring it all out.
      • Check Marks- After adding anything to your invoice, from an item to a header or footer, you must click the green check mark to the right of the document. If you don’t do this, your data will not be saved on the invoice. It took me a couple of times to realize this and I lost my information several times because I didn’t click the check mark and sent an incomplete invoice.
      • CC’s on Every Customer E-mail – Every time you send an invoice to a customer, it’s cc’d to you. There’s no way to disable this option. Not great for those who don’t like cluttering their inboxes.

Customer Service and Support:

Invoiceable’s customer service desk is manned between 9 am and 5 pm London time Monday through Friday. You should not expect responses outside of these hours or over the weekend. In my experience, support is extraordinarily sporadic. Response times varied between 1-12 days, and there were a few inquiries to which I never got a response at all. Here are the support resources Invoiceable offers:

    • Phone – Invoiceable can be reached at +44 (0)203 355 0618. They have no US support number.
    • Online Contact Form – You can ask questions through Invoiceable’s customer support form here. There is also a contact form available when you are logged into your account.
    • Social Media – Invoiceable generally responds to questions on Twitter within a day or so. The company has made a handful of posts in the last few months, most of which are notifications about updates or system problems. Many of the Twitter responses direct customers to email their problems to the help desk. Invoiceable also has a Facebook page for company announcements.
    • Online Help Center – Invoiceable has a very basic Knowledge Base consisting of 26 articles. Some are backdated and therefore not so helpful as they might be.
    • Blog – Invoiceable posts updates on its software on its blog; however, it’s pretty inactive. (The last post was nine months ago.)

Negative Reviews and Complaints:

Invoiceable is relatively new software, so there’s not a lot out there in terms of reviews. There’s next to nothing when it comes to negative feedback. My own assessment of the software, combined with those few negative comments I did see, points to the following weaknesses:

    • Customer Support – A number of users reported long waits for customer support or a lack of response to their e-mails.
    • No API – This is a feature many users would like to see. It’s been promised since late 2012.
    • Uncertain Development – Invoiceable is free – which is fabulous – but that also means it’s not necessarily as high a priority for the founders as the software which pays their bills.
    • Add On Problems– A couple customers have complained that after paying for an add on feature, such as removing the Invoiceable brand, they had issues with getting it to work.

Positive Reviews and Testimonials:

User reviews for Invoiceable are overwhelmingly positive. Common points of praise are:

    • Ease of Use – Customers rave about the software’s intuitive, clean, and professional-looking interface.
    • Online Payment – The option for online payment is a very popular feature.
    • Free – Naturally, many people are happy about the software’s price.
    • Works as Advertised – Many users say the software delivers what it promises, and provides all the functionality they need for their freelance and small business operations.

Features:

Invoiceable is pretty basic, as you’d expect in free software. Here are some of the program’s key features:

    • Dashboard – A basic overview of your invoicing, including total revenue collected for the year, outstanding invoices, your most active clients, and notifications.
    • Invoicing – Invoices can be e-mailed or saved as pdf files and printed. You can create recurring invoices (weekly, monthly, quarterly, or yearly), add discounts, and accept partial payments. You can also include a PayPal option so your clients can pay their invoices online. There is one invoice template with very little available in the way of customization. You can add your logo, change the header, add a description section, place a footer, and if you know CSS you can make small changes to the way the invoice displays.
    • Reports – You can create client statements or reports of invoices (paid, unpaid, or all) issued within a date range you set. You can download reports as pdf or csv files.
    • Inventory – You can save items in Invoiceable to speed up data entry; however, there is no actual inventory support, and there is no way to enter the quantity of items in stock.
    • Contacts – You can maintain a basic client list and assign clients to groups. You can add multiple contacts per company and automatically cc them when sending invoices.
    • Sales Tax – You can set up to two rates of sales tax, VAT, etc. You can link these with specific items, but not with customers. There is no sales tax tracking for reporting purposes.
    • Multi-Currency – You can invoice in multiple currencies and in multiple languages. However, invoices which are not in your home currency will not be reflected in reports or in any of the figures on your dashboard.
    • Import/Export Capabilities – You cannot currently import data into Invoiceable. You can export reports (csv or pdf), clients (csv), and invoices (as a csv list or individually as pdf files).

Integrations and Add-ons:

Invoiceable integrates with PayPal, but it offers no other integrations or add-ons. Their website says that more online payment services such as Stripe, Balanced, Google Wallet, Authorize Net, and Skyrill will all be coming soon.

Security:

Invoiceable  employs 256-bit SSL encryption, as well as firewalls and 24/7 monitoring to protect customer data, which is backed up daily. Information on Invoiceable’s security measures can be found here.

Final Verdict:

Invoiceable is a very simple, free product for issuing invoices. It will be most practical for very small businesses, where invoice volume is low enough that automatic incorporation of invoices into accounting software isn’t necessary. The limited sales tax functionality means that Invoiceable is best for companies which either charge a single tax rate to all customers across the board (e.g. VAT) or which charge no tax at all (US service-based businesses, in many states).

With Invoiceable, you can quickly prepare professional-looking invoices. If you are a freelancer or own a very small business with relatively low sales volume, this may be all you need for now. The interface is simple and easy to learn, and while customer service is slow, you probably won’t need it most of the time. If this sounds like a good match for you, I’d suggest you try it out – after all, it’s free.

Katherine Miller

Katherine Miller

An itinerant wanderer, Katherine spent the past year in Colorado, Chicago, and New Zealand. Several years as an independent contractor have familiarized her with the headaches that often accompany small business accounting, and she’s made it her mission to find the best tools to make things a little easier for new entrepreneurs. When she’s not busy investigating the ins and outs of the latest accounting software, she can be found working on a novel, trekking up mountains, and training in Krav Maga. (Though usually not all at once.)
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1 Comment

    Aaron

    BUYER BEWARE - READ THE FINE PRINTI paid the $75 for the "premium" version of this program, thinking it would unlock all features, as the website seems to indicate. $75 to take their stupid logo off my invoices? That's garbage, and they know it.As soon as I realized you have to pay HUNDREDS of dollars to this scam site to unlock features ala'carte, I immediately canceled my account. I then called, emailed, and attempted all avenues to get a refund on my unused account - to no avail.The email response cited the fine print ,and pretty much told me to bugger off.I'm out $75, for... nothing. Shame on you - invoiceable.

    1

    This comment refers to an earlier version of this review and may be outdated.

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