TimeCenter Review

Date Established
2006
Location
Sweden

Overview:

Swedish CEO and founder Niclas Marie created TimeCenter’s small business scheduling software with partner Daniel Ellison in 2006. While initially only available in Swedish, the program was eventually translated into English, Danish, and French.

Today, TimeCenter is a simple, streamlined, competent program that appears to be suffering from early signs of neglect. The company has rolled back most of its communication with customers and hasn’t delivered any major, ground-breaking changes to the program in quite some time. That, combined with its inability to process payments, makes TimeCenter difficult to recommend.

Pricing:

Pricing varies according to the number of individual calendars your business requires. Each staff member or resource requires a separate calendar, on which you can set up either classes or services.

TimeCenter’s 30-day trial account includes unlimited calendars and doesn’t require a credit card. For paid accounts, TimeCenter accepts Visa or MasterCard and offers to refund your subscription within 30 days (no questions asked) if you don’t like the service. The three tiers of paid accounts are:

1. One: $29 per month

  • Single user
  • One calendar

2. Pro: $49 per month

  • Small Team
  • 10 calendars

3. Premium: $99 per month

  • “Top-of-the-line”
  • 50 calendars

SMS: Text message reminders and confirmations come in packs of 100, 500, and 1000, starting at $0.16 per text. TimeCenter offers 50 free text messages thrown with any prepurchase (beyond the one-month subscription). Every account receives 10 free text reminders to start.

Prepayment: You can choose to prepay for 3, 6, or 12 months, with 5 -10 percent discounts offered for the longer subscriptions and 50 free texts for any plan, including the 3-month subscription.

Ease of Use:

TimeCenter’s best reviews all describe the software as easy to use. Its user interface is minimalistic and plain while retaining a professional feel. The straightforward layout and lack of extraordinary features make setup and navigation through the site very simple.

  • Setup: Initial setup requires only very basic business information and a single service name and duration. First-time users will get the briefest of pop-outs explaining the main tabs, but the site is otherwise self-explanatory. The only thing I found counterintuitive was setting up calendar availability. Rather than choosing regular business hours for a master calendar and creating service categories or staff calendars within it, you manually create totally unique hours on a particular day for each separate “calendar” and can repeat that schedule over the coming days or weeks. You can insert breaks into the day’s schedule or delete several days from within a string of repeated schedules. Essentially, there is no master calendar; all schedules are created and kept separately.

 

  • Graphic User Interface: TimeCenter’s ease of use comes largely from its friendly icons, clickable buttons, primarily white and light gray color scheme, and simple organization. Big buttons, clickable checkboxes, and drop-down lists for every customizable setting render your choices as a user very clear. The site’s simplicity makes use very non-threatening. The interface is starting to look a little bit dated, but it’s still a nice-looking program.
  • Settings: TimeCenter offers some options for most settings, but not many. For example, you can add your own 80-character message onto the automatic appointment details in SMS reminders and confirmations, but the messages are identical and impersonal. You can choose the text but not the formatting for email reminders/confirmations. You can decide that events and classes should not always be open, but you can only set their availability to one or two weeks in advance. Service settings include name, duration (which can be set to the minute), and description. There is an option to hide each service from clients.
  • Customization: TimeCenter’s business websites all look identical; there is no room for branding with colors or a logo. A blue header names the business and a two-tab bar offers to take you either to a bookable list of services or an “About Us” page featuring a business description with a booking policy and contact information. A Google map of the business address is integrated into the “About Us” page. You can customize the text in SMS and email communication going out to clients.
  • Calendar: TimeCenter’s calendars have day, week, and month views available. The day view lists only the appointments in each calendar; the week view shows open and filled slots; and the month shows each day as open, closed, or fully booked. Color coding tells you whether each clickable day or time slot is open, fully booked, or closed. Icons in the week view associated with each appointment show you at-a-glance whether clients are new or have notes attached to them. You can also print out or add a memo about the appointment to the pop-out box that opens when you click the appointment in the week view. From that same box, you can go to the customer’s profile or cancel, reschedule, or rebook the client. Selecting an open slot takes you to your client database to choose a customer to book. Overall, using the calendar is painless and fun.
  • Staff: Each staff member that enters an email address in their account setup gets their own password. The main administrator can restrict access to calendars and client database for any member of the staff. The calendars belonging to each staff member appear as tabs in a sidebar. Services are tightly associated with the staff calendar under which they were created and can only be adjusted through that particular staff’s page.
  • Customer Booking: Businesses can easily integrate a Book Now button, which leads the user to the TimeCenter page or onto a pre-existing website. The customer booking page layout imitates the rest of the software and is therefore very easy to use. During booking, customers can view the calendar by week and month, or even in the form of a list (for classes). A name and cell phone number are always required to confirm a booking, along with any other fields you deem mandatory. Unfortunately, required fields are indistinguishable from optional ones, making it impossible for the customer to tell which information is actually mandatory until their confirmation is denied. This annoyance is balanced out by the fact that each client receives a password associated with their email address for signing in to view, cancel, print, or reschedule their appointments from the booking page. You can demo the customer scheduling process here.

Customer Service and Support:

TimeCenter offers quick, thorough answers by email and even offers phones support, though you might strongly prefer emailing your questions or submitting a ticket if you live as far from Sweden as I do.

TimeCenter seems to limit its client and media outreach to the blog and email/phone support. The company’s Twitter feed has been defunct since 2011.

 Negative Reviews and Complaints:

While TimeCenter’s public reviews are limited to general company profiles and several totally positive customer reviews, its limitations are fairly apparent:

  • No payment information: TimeCenter deals strictly with appointment scheduling, making it incapable of taking payments from clients or even tracking revenue. Integration with a payment platform, the option to safely capture credit card information, or even just the ability to produce reports based on the worth (or mere number) of appointments would greatly enhance the software’s capabilities.
  • One staff per service or class: There’s no way to assign more than one staff member to any service, though you can add multiple services under a single person.
  • No categorization of services or classes: TimeCenter treats all services and classes as uncategorized and equal, presenting them in a simple list. This could be overwhelming or tiring for clients as well as for staff trying to book appointments.
  • No branding or site customization: There is no way to make the customer scheduling page your own.

Positive Reviews and Testimonials:

Virtually all of TimeCenter’s positive reviewers describe the software’s ease of use. Here’s what they say:

  • Easy to use: Once you get used to the unusual way calendars are set up, manipulating TimeCenter really is totally intuitive.
  • Easy to customize texts and emails:  As with other settings and features, TimeCenter really does strip down your responsibility in communicating with clients so that all you have to do is select recipients and enter your text in the text box.
  • Client information: TimeCenter does a good job of letting you choose what client information you want to collect and keep. The seemingly limitless custom fields you can add to the customer booking page, general notes, and time-specific “journal entries” are all kept in the customer database. You can also export them to Excel.

Features:

TimeCenter doesn’t offer many features beyond booking. While the clickable calendars with list, week, and month views are nice, and while it’s great that you can sync your TimeCenter calendar with iCal, these features are pretty standard for the industry. Where TimeCenter most excels is in making it easy to communicate with your clients.

  • Journal Entries: In addition to the “notes about client” element of a customer profile and the record of their answers to custom booking field questions, you can add “journal entries” to the customer database. This way you can keep track of time-specific notes, such as how a customer appointment goes or feedback the customer gives. Each note in the journal captures the date it was written and its author.
  • Client Communication: In TimeCenter you can communicate with clients through both text and email. You can send SMS messages or email newsletters to all clients or selected people. Though you have to be a paying subscriber to send newsletters, trial account users can send up to 10 texts directly to individual clients from the client profile page.
  • Customer Database & Analytics: You can add as many custom fields (and make them required or optional) to client profiles as you desire, as well as one appointment question. Each field and the appointment question appear when customers book online. You can find and merge duplicate records as easily as you can export an Excel sheet of client information. In Account Statistics, you can find out how many appointments you have scheduled over any period of time – broken down by day of the week, month, calendar, and service. Unfortunately, you can’t upload a pre-existing customer list.
  • Class Registration: TimeCenter offers course management in addition to services. You can choose how far in advance classes are available for online booking as well as how many slots any one client can reserve.
  • Multilingual: TimeCenter started in Sweden and was not available in English until 2009. Today you can find the software in Danish, English, and Swedish. Support for the French version of the program appears to have been discontinued.

Payments:

TimeCenter does not take prepayments, deposits, or credit card information or integrate with any payment platform that does. The site suggests ways you can take client cards by phone or in person.

Security:

For the sake of security and minimizing downtime, TimeCenter chose UK-based Rackspace to host their server, which also includes 128 bit SSL-encryption for further enhanced safety. TimeCenter performs daily backups and plans to start backing up every minute in a few months.

Integrations and Add-Ons:

You can sync TimeCenter calendars with external calendars that accept iCal, including Outlook, iPhone and iPad, and Google Calendar. Syncing is painless and instant. TimeCenter does not integrate with other software or websites.

Final Verdict:

TimeCenter provides reliable, secure software that has worked for businesses across the globe over the last decade. It doesn’t promise to replace your accountant or become a marketing consultant, but it performs a receptionist’s job quite efficiently. TimeCenter makes it easy to keep clients informed about your business and reminded of their appointments. It is undeniably easy to use for both customers and businesses.

My biggest concern is that support for the software appears to be winding down. There haven’t been any major changes to it recently, even while its competitors continue to iterate and improve in noticeable ways. It does what it does well enough, but for the price, you may as well get more for your dollar.

Chris Motola

Chris Motola

Chris Motola is an independent writer, journalist, programmer, and game designer who has mastered the art of using his laptop in no fewer than 541 positions, most of them unergonomic. When he's not pushing keys or swiping screens, he's probably out exploring urban or natural environs, experimenting in the kitchen, or delighting/annoying his friends with his ideas and theories.
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