User Review and Comment Policy

One of the biggest problems other review and complaint sites face is user-generated content pollution. If left unchecked, user reviews and comments can become a breeding ground for flame wars, fake positive reviews, and fake complaints. Our goal with Merchant Maverick is to fix all that. We’re more focused on quality reviews and comments rather than quantity.

We understand that all of you merchants will appreciate reading user reviews that are authentic, and all of you vendors will know that any complaints left on MerchantMaverick.com will be from legitimate business owners that have used your services.

General Comment or Question Rules

Definition: Any type of comment or question that does not directly implicate or praise a particular vendor.

Rules:

  • General comments or questions can be completely anonymous if you choose.
  • Be cool. Critical is fine, but rude is not.
  • Add value to the conversation.
  • Be descriptive.“This company sucks!” is not enough info.
  • No self-promoting on another vendor’s review.
  • No personal attacks.
  • No name dropping.
  • No flame wars.
  • No trolling of other users comments/reviews.

If you have any questions or suggestions, let us know.

Positive User Review Rules

Definition: Any type of praise for a specific vendor is considered a positive review.

Rules: Positive user reviews will only be published if they are fully-disclosed. Full-disclosure includes, full-name, organization name, and/or website.

Negative User Review (aka Complaint) Rules

Definition: Any type of complaint against a specific vendor is considered a negative review.

Rules: We understand that some folks will not want to publicly display their contact information if they’re posting a negative review, so full-disclosure will not be necessary in this case. However, the complaining merchant must provide a valid company email address so we can privately verify them ourselves.

*Note: Your contact information will never be disclosed to the vendor.

Vendor Rebuttal Rules

Definition: A vendor rebuttal is either a general response or a reply to a positive or negative review that the provider has received on MerchantMaverick.com.

Rules: Vendor rebuttals will only be published if they are submitted through a valid company email and include company contact information. No exceptions. That includes all current sales reps and associates of the vendor.

*Note: Vendor’s cannot star-rate their own reviews. If you add a star rating, your rebuttal will not be published.

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