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How To Check The Status Of Your SBA Paycheck Protection Program (PPP) Loan Application

    Jason Vissers
  • 266 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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266 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Sara schmidt

    Ive been trying to get help from the support team at blue acorn, and I CAN’T GET EVEN A RESPONSE to what is now 55 + days of not knowing what happened to my loan, or why I’m not getting any help from this “company “ that’s supposed to be legit. I got my business an personal account numbers mixed up, an put the wrong one on my application. By the time i realized, it was already in the funding process, but I did email them anyway letting them know what happened before it even got to my back. So long story short, my bank rejected the deposit an returned it to the lender. That happened on May 21. I was given the trace ID number, but the only response I’ve gotten, an it’s the same automated response to any subject matter. It’s a prewritten auto response that says, they are waiting for my deposit to be returned an that takes 5-7 business days. And that I’ll then be sent some sort of list to provide whatever is needed to reroute my payment back to me. Which is all fine , but I don’t know what i need to send. My company was depending on this loan, I’m losing business and going further in debt just trying to keep from going out of business. I’m not far from it though. My business legitimately NEEDS THIS. I’m trying to stay hopeful but I’m telling you when I say I get NO HELP, NO RESPONSE I MEAN it’s been well over 45+ days since my bank returned the deposit. And still no update from BLUEACORN, if they had a phone number to call like EVERY OTHER business does in America, so it’s just sketchy that you CAN NOT get a some sort of real human communication to help you. Can someone please help me get answers

      Jessica Dinsmore

      Hi Sara,

      We are SO sorry you are struggling to get answers like this. Your best bet is to work with your lender and look into filing a Lender Certification for Reinstatement or Correction of Paycheck Protection Program (PPP) Loan form. They do also mention this on their FAQs:

      Where is your phone number?
      Because of the pandemic, our team is working entirely remotely. Our phone number has been set to a voice recording, however. those voice mail messages are auto-transcribed into email messages that are then sent to our customer support team. We know that this may be frustrating, but we ask that you please email us with any questions or concerns. It is the best way to get in contact with us and we will respond as soon as we can.

      Contact Us Form / Text

      Here are some additional contact methods we’ve found on the internet–Hopefully you can make contact via at least one of these options! It does appear that others are getting results using some of these contact methods.

      Zoom Info
      Yelp
      GetHuman
      FaceBook
      TrustPilot
      Twitter
      BBB Profile

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