This simple, easy-to-use project management app provides great team-buildling and communication features for task-based projects but may not be suitable for managing more complex work.
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Basecamp At A Glance
- Project and task management software
- Browser, desktop, and mobile app
- Free plan and flat-rate unlimited plan available
- Best for small to midsize businesses
- No built-in time tracking, budgeting, or accounting features
- Intuitive user interface
- Free plan available
- One monthly flat rate
- Unlimited users and projects in business plan
- Desktop and mobile app available
- Limited built-in features
- Limited number of third-party integrations
- Limited price range
What Is Basecamp?
Basecamp is a cloud-based project management software designed to be an all-in-one solution for small teams. Instead of using different apps for chatting, file management, and scheduling, Basecamp offers all of this in one place at an affordable price.
Basecamp is very easy to start building projects, scheduling tasks, and tracking progress. A simple pricing structure that does not depend on a specific number of users is also a refreshing feature among project management software. However, you won’t find any budgeting, accounting, or reporting features built into Basecamp.
Basecamp is subscription-based software. There is one free plan and one paid plan. The paid plan gives you an unlimited number of users and projects for one flat monthly fee. Pay for a year upfront, and you get a 15% discount on your subscription.
Basecamp is free for teachers and students. Nonprofits get a 10% discount.
Incredibly, if you cancel your plan before the year is up, Basecamp will refund you for the remaining time you didn’t use the software. This is the first time I have ever seen a software offer a prorated refund on its annual plan. I am impressed.
Basecamp provides a free 30-day trial of the Business plan, which they will extend if needed. There is no credit card or personal information required (aside from your email.)
Basecamp Personal costs $0/month and includes:
- Three projects
- 20 users
- 1GB storage
- Message board
- Project to-do lists
- Task assignees and due dates
- Hill charts, which allow you to visually track where a project is
- Event scheduling and calendar sync (Google Calendar, Outlook, iCal)
- Team & private chat
- New document creation
- File import and management (Google, Dropbox, OneDrive, Adobe, etc.)
- Running activity list and email updates (if you want them)
- Flagged overdue tasks
- Automatic recurring check-ins
- Two-factor authentication
- Mobile, desktop, and web-based applications
- Email forwarding
- Customer support
Basecamp Business costs $99/month and includes everything in the Basecamp Personal plan, plus:
- Unlimited projects
- Unlimited users, clients, and contractors
- 500GB storage space
- Company intranet
- Team collaboration
- Individual teams/departments within an organization
- Project templates
- Advanced client access (with permissions)
- Priority support
Extra Basecamp Costs & Fees
If you want features for things like time tracking, invoices, accounting, and reporting, you can expect to pay extra for third-party app integrations. Most start at $6/month and, for enterprise-level plans, can run up to $400/month.
Honestly, the price isn’t worth it for larger businesses. They would have to pay for a number of add-on integrations, which defeats the purpose of the “all-in-one solution” Basecamp is supposed to be.
Is Basecamp Easy To Use?
Basecamp is project management software at its most basic level. Basecamp makes it easy to access teams, projects, and company-wide news on your home page. Moreover, Basecamp’s core features, such as to-do lists and message boards, are intuitive to use.
When you first sign up for the software, you get access to a guided tour of the program, although the interface is so simple that I doubt it is really necessary.
Basecamp is essentially task management software. With Basecamp, you can create projects and teams, assign tasks, and track a project’s progress. On the Business plan, you can invite clients to individual teams and projects, so for task management software, Basecamp does its job well.
However, if you are looking for project management software with more complex job costing, budgeting, accounting, and payroll features, you should look elsewhere.
Basecamp Customer Service
Basecamp offers free email and contact ticket support. A team member will respond to your request within a few hours. Support is available 24/7 on Monday through Friday, and from 9AM to 6PM Central Time on weekends.
Customers rate Basecamp’s customer support very highly, praising the responsiveness of customer support representatives.
Basecamp currently has 70 integrations, which is a decent amount. However, many of the integrations are in niche areas like software development, and there is a significant lack of affordable project management apps for things like time tracking and invoicing.
Luckily, Basecamp has a Zapier integration, which allows you to connect Basecamp to over 3,000 other apps.
Basecamp User Reviews
Basecamp is well-loved, there’s no doubt about it. Most people who have used it for any length of time develop a strong, life-long affinity for Basecamp in all its iterations.
Negative Reviews & Complaints
Here are a few of users’ least favorite aspects of Basecamp:
- Limited built-in feature set
- Huge price gap
- Not enough integrations
- Too many communication options (campfires, message boards, pings, and comments)
Positive Reviews & Testimonials
Beloved features include:
- Affordable pricing
- Intuitive design
- Everything in one place
- Client accessibility
Is Basecamp Secure?
Basecamp, like most cloud-based programs, takes numerous security precautions to protect user privacy and information. Basecamp’s security features include:
- HTTPS encryption
- PCI compliant billing
- Data security through multiple server redundancies and data backups
- Advanced physical security at data centers
- Frequent infrastructure updates and infrastructure
- Constant security testing for vulnerabilities
- Bounty programs to incentivize third parties to test for software vulnerabilities
- A security response system for when users of the program identify vulnerabilities
Is Basecamp Worth It?
Basecamp is a fantastic project management tool for teams that do not need to track billable hours, monitor costs and revenue, or do any in-depth project reporting. Nonprofits, teams collaborating on creative projects, and groups working on specific projects may really enjoy Basecamp. It’s also great for teams with digital final deliverables, as you can integrate Basecamp with apps like Github and Adobe for free.
If you’re looking for straightforward project and task management software that everyone can get on board with, and that clients can easily access, Basecamp could be exactly what you need.
However, if you want a scalable solution like Basecamp but need more budgeting, time tracking, resource management, integrations, or general reporting features, check out LiquidPlanner, ProWorkflow, or Zoho Projects reviews. You might find what you need with one of these project management solutions.
We've done in-depth research on each and confidently recommend them.
We've done in-depth research on each and confidently recommend them.